- Table View
- List View
Leader(ship) Development
by Scott A. SnookDesigned for use in the first year of an MBA program, can be included within a core course on leadership or used more broadly to orient students to their upcoming experience while in school. Offers a series of robust conceptual models to help students frame their leader(ship) development experiences while in a business school. How we frame our experiences has a significant impact on how we ultimately "have" our experiences, as well as what we make of them. Drawing broadly from educational, human development, and leadership training literature, as well as a recent longitudinal study of MBA students, speaks directly to business school students in their own language in an attempt to help them make the most out of their experiences while in school. For faculty, can be used as a background resource for understanding how MBA students experience their time in school and for grasping a broad review of the leadership development literature as it applies to MBA programs. Commonly asked questions explored include: Are leaders born or made? When we talk about "leader(ship) development," exactly what is it that is developing? How do leaders develop? To address these fundamental questions, integrates colorful student quotes with primary source insights from the major thought leaders in the field of leadership development. Also offers a series of "developmental propositions" to increase the likelihood that students will get the most out of their developmental journeys.
Leader to Leader
by Frances HesselbeinThis volume will spark ideas, open doors, and inspire all those who face the challenge of leading in an ever-changing environment.
The Leader Who Had No Title: A Modern Fable on Real Success in Business and in Life
by Robin SharmaRobin Sharma believes there are certain skills and attitudes that allow you to rise to extraordinary success. In his powerful new parable, he offers a story designed to help people from all walks of life to achieve great things. Blake DiFranco is down on his luck, trying to make ends meet. His job is unsatisfying, and he is disenchanted with the world around him. One day, an enigmatic family friend offers him a life-altering opportunity: spend a day studying with a mysterious group of teachers and learn the secrets of limitless success. Blake is sceptical, but something compels him to take the opportunity seriously. The next morning, he embarks on a journey to discover the true meaning of the LWT philosophy - Lead Without a Title. He is ushered through the lessons of the four teachers: Anna, a maid who shows him that every job can be done with passion; Ty, a surfer who reminds him how important it is to rise to the riskiest challenges; Jackson, a former CEO who shows him the value of relationships; and Jet, a masseur who proves that greatness begins within. Blake's world changes as the teachers make him realize his own potential to achieve greater things than he'd ever imagined. The book is packed with real-world lessons, catchy aphorisms and inspiring exercises that will help any business person realize extraordinary results. Sharma distils over fifteen years of working with high-performers to deliver real-world strategies and foster a winning mindset. Here are formulas that will build success amidst times of deep change and will help readers to make positive changes both at work and at home.
The Leader Who Had No Title: A Modern Fable on Real Success in Business and in Life
by Robin SharmaFor more than fifteen years, Robin Sharma has been quietly sharing with Fortune 500 companies and many of the super-rich a success formula that has made him one of the most sought-after leadership advisers in the world. Now, for the first time, Sharma makes his proprietary process available to you, so that you can get to your absolute best while helping your organization break through to a dramatically new level of winning in these wildly uncertain times. In The Leader Who Had No Title, you will learn: • How to work with and influence people like a superstar, regardless of your position • A method to recognize and then seize opportunities in times of deep change • The real secrets of intense innovation • An instant strategy to build a great team and become a "merchant of wow" with your customers • Hard-hitting tactics to become mentally strong and physically tough enough to lead your field • Real-world ways to defeat stress, build an unbeatable mind-set, unleash energy, and balance your personal life. Regardless of what you do within your organization and the current circumstances of your life, the single most important fact is that you have the power to show leadership. Wherever you are in your career or life, you should always play to your peak abilities. This book shows you how to claim that staggering power, as well as transform your life—-and the world around you-—in the process.
The Leader Who Had No Title: A Modern Fable on Real Success in Business and in
by Robin SharmaFor more than fifteen years, Robin Sharma has been quietly sharing with Fortune 500 companies and many of the super-rich a success formula that has made him one of the most sought-after leadership advisers in the world. Now, for the first time, Sharma makes his proprietary process available to you, so that you can get to your absolute best while helping your organization break through to a dramatically new level of winning in these wildly uncertain times. In The Leader Who Had No Title, you will learn: * How to work with and influence people like a superstar, regardless of your position* A method to recognize and then seize opportunities in times of deep change* The real secrets of intense innovation* An instant strategy to build a great team and become a "merchant of wow" with your customers* Hard-hitting tactics to become mentally strong and physically tough enough to lead your field* Real-world ways to defeat stress, build an unbeatable mind-set, unleash energy, and balance your personal lifeRegardless of what you do within your organization and the current circumstances of your life, the single most important fact is that you have the power to show leadership. Wherever you are in your career or life, you should always play to your peak abilities. This book shows you how to claim that staggering power, as well as transform your life--and the world around you--in the process.
Leader Work: Using Insight, Intuition and Imagination to Develop Leadership Practice
by Paul HibbertLeader Work offers an accessible and engaging introduction to the power of reflection to support leaders in their development and professional practice. The book does not present a tick-box toolkit to being a better leader, instead it provides the prompts and deeper reflexive space for leaders to consider their own self-development.Written by a leading management researcher and consultant, the book draws on reflexive practice, but goes beyond this method to guide the reader on how to consider both inward and outward work, and provides useful suggestions for application. The inward work involves developing our knowledge of ourselves, our capabilities and our limitations through self-examination and connecting with others, and so building up our capacity for judgment, and gaining confidence in using intuition and imagination thoughtfully in situations of complexity and uncertainty. The outward work involves learning to express a leader identity that is both true to ourselves and recognized by relevant groups and the organizations in which we work, so that we are trusted to help navigate and narrate a path through uncertainty.This book has been written for leaders and would-be leaders looking to develop and shape their practice, as well as scholars studying and teaching leadership classes.
The Leaderful Fieldbook: Strategies and Activities for Developing Leadership in Everyone
by Joseph RaelinThe global economy—the flattened world—demands a new type of leadership: collective and collaborative, where the solutions and vision are co-created by the team. Yet the practical application of collective leadership remains a mystery to many practicing executives and managers. The Leaderful Fieldbook helps change agents—from managers and trainers to consultants and coaches—create the conditions for transitioning from conventional to more collaborative forms of practice. Everyone is capable of participating in leadership, and not just sequentially, but collectively and concurrently—that is, all together and at the same time. The Leaderful Fieldbook presents a fresh and successful approach to leadership development across organizations.
The Leaderful Fieldbook: Strategies and Activities for Developing Leadership in Everyone
by Joseph A. RaelinThe Global Economy-the flattened networked world-demands a new type of leadership: one that is collective and collaborative, where solutions and vision are co-created by everyone. Although generously depicted in the author's Creating Leaderful Organizations, the practical application of collective leadership remains a mystery to many practicing executives and managers.It is evident that the development of leaderful organizations cannot happen overnight; in fact, we need agents to emerge to help us learn how to change longstanding regressive organizational cultures into more leaderful communities. When we say leaderful, we refer to leadership practices that are collective and concurrent - people can serve as leaders all together and at the same time.This fieldbook is designed for these change agents - coaches, facilitators, OD consultants, and weavers - wishing to embark with their clients on a leaderful journey across a range of levels-from individual to network- and adopting a style of collective engagement that matches the democratic processes that they are seeking to produce. The Leaderful Fieldbook presents the most practical of recommendations in the form of an array of exercises that can be adopted immediately across these multiple levels of experience. It also features a set of cases that demonstrate the use of the exercises in each of these levels-individual, interpersonal, team, organizational, and social network.
The Leaderless Economy: Why the World Economic System Fell Apart and How to Fix It
by Peter Temin David VinesA new way to understand financial crises—and a blueprint for tomorrow's recoveryThe Leaderless Economy reveals why international financial cooperation is the only solution to today's global economic crisis. In this timely and important book, Peter Temin and David Vines argue that our current predicament is a catastrophe rivaled only by the Great Depression. Taking an in-depth look at the history of both, they explain what went wrong and why, and demonstrate why international leadership is needed to restore prosperity and prevent future crises.Temin and Vines argue that the financial collapse of the 1930s was an "end-of-regime crisis" in which the economic leader of the nineteenth century, Great Britain, found itself unable to stem international panic as countries abandoned the gold standard. They trace how John Maynard Keynes struggled for years to identify the causes of the Great Depression, and draw valuable lessons from his intellectual journey. Today we are in the midst of a similar crisis, one in which the regime that led the world economy in the twentieth century—that of the United States—is ending. Temin and Vines show how America emerged from World War II as an economic and military powerhouse, but how deregulation and a lax attitude toward international monetary flows left the nation incapable of reining in an overleveraged financial sector and powerless to contain the 2008 financial panic. Fixed exchange rates in Europe and Asia have exacerbated the problem.The Leaderless Economy provides a blueprint for how renewed international leadership can bring today's industrial nations back into financial balance--domestically and between each other.
Leaders: Strategies for Taking Charge (Second Edition)
by Warren Bennis Burt NanusA book about leadership in corporate America. The authors discuss four essential concepts for effective management.
Leaders: The Strategies for Taking Charge (Collins Business Essentials)
by Warren Bennis Burt Nanus“An insightful book that should be read by every manager aspiring to be a true leader. . . . One of the most important books of its type” (Chicago Tribune).In this illuminating study of corporate America’s most critical issue—leadership—world-renowned leadership guru Warren Bennis and his co-author Burt Nanus reveal the four key principles every manager should know: Attention Through Vision, Meaning Through Communication, Trust Through Positioning, and The Deployment of Self.In this age of “process,” with downsizing and restructuring affecting many workplaces, companies have fallen trap to lack of communication and distrust, and vision and leadership are needed more than ever before. The wisdom and insight in Leaders address this need. It is an indispensable source of guidance all readers will appreciate, whether they’re running a small department or in charge of an entire corporation.“One of the top fifty business books of all time.” —Financial Times“At a time when corporations need fewer managers to hold things in place and more leaders to guide change, this book provides a valuable addition to an executive’s repertoire.” —Rosabeth Moss Kanter“All American managers should listen closely to this message and act! Warren Bennis and Burt Nanus have written a masterpiece, a thriller. . . . We owe these two men a debt of gratitude.” —Tom Peters
Leaders: Myth and Reality
by Stanley McChrystal Jeff Eggers Jay MangoneLeadership is not what you think it is--and it never was.Stan McChrystal served for thirty-four years in the US Army, rising from a second lieutenant in the 82nd Airborne Division to a four-star general, in command of all American and coalition forces in Afghanistan. During those years he worked with countless leaders, at every level of effectiveness, and pondered an ancient question: “What makes a leader great?” He came to realize that there is no simple answer. In this follow-up to his bestsellers My Share of the Task and Team of Teams, McChrystal profiles thirteen famous leaders from a wide range of eras and fields—from corporate CEOs to politicians and revolutionaries. He uses their stories to explore how leadership works in practice and to challenge the myths that complicate our thinking about this critical topic. With Plutarch’s Lives as his model, McChrystal looks at paired sets of leaders who followed unconventional paths to success. For instance. . .· Walt Disney and Coco Chanel built empires in very different ways. Both had public personas that sharply contrasted with how they lived in private. · Maximilien Robespierre helped shape the French Revolution in the eighteenth century; Abu Musab al-Zarqawi led the jihadist insurgency in Iraq in the twenty-first. We can draw surprising lessons from them about motivation and persuasion. · Both Boss Tweed in nineteenth-century New York and Margaret Thatcher in twentieth-century Britain followed unlikely roads to the top of powerful institutions. · Martin Luther and his future namesake Martin Luther King Jr., both local clergymen, emerged from modest backgrounds to lead world-changing movements. Finally, McChrystal explores how his former hero, General Robert E. Lee, could seemingly do everything right in his military career and yet lead the Confederate Army to a devastating defeat in the service of an immoral cause. Leaders will help you take stock of your own leadership, whether you’re part of a small team or responsible for an entire nation.
Leaders: People Who Make a Difference
by Gare ThompsonThis high-impact picture essay series conveys a vivid sense of historical perspective through the panoramic use of photos and lively, engaging text. Crosscurricular in approach, this series will enrich social studies classes by bringing together information on the arts, literature, political history, and occupations. This book brings the reader into close contact with the leader, who have molded the world we live in.
The Leaders 10 Must Reads Collection
by Harvard Business ReviewBecoming a great leader takes work. This collection from Harvard Business Review offers the ideas and strategies to help get you there.The Leader's 10 Must Reads Collection includes digital editions of all articles found in the popular books HBR's 10 Must Reads on Leadership, HBR's 10 Must Reads on Managing Yourself, and HBR's 10 Must Reads on Strategy. This special compilation offers insights from world-class experts on the topics most important to your success as a leader. You'll learn the skills and attitudes that turn a good leader into an extraordinary one, how to inspire others and improve team performance, how to galvanize your organization's strategy development and execution, and the best ways to chart your own path to professional success. The collection includes thirty articles from renowned thought leaders including Michael Porter, Peter Drucker, John Kotter, Daniel Goleman, W. Chan Kim, and Renée Mauborgne, as well as the bonus award-winning article "How Will You Measure Your Life?" by Clayton Christensen.It's time to transform yourself from a good manager into a great leader. The Leader's 10 Must Reads Collection from Harvard Business Review will help you do just that-and will become an invaluable addition to your management toolkit.About the HBR 10 Must Reads series:HBR's 10 Must Read series is the definitive collection of ideas and best practices for aspiring and experienced leaders alike. These books offer essential reading selected from the pages of Harvard Business Review on topics critical to the success of every manager. Each book is packed with advice and inspiration from leading experts such as Clayton Christensen, Peter Drucker, Rosabeth Moss Kanter, John Kotter, Michael Porter, Daniel Goleman, Theodore Levitt, and Rita Gunther McGrath.
Leaders Affirm Strategies: How Clearly Communicating Your Strategy Speeds Execution of Large-Scale Initiatives
by Henry M. Frechette Jocelyn R. Davis Edwin H. BoswellSuccess in business is all about creating the most value faster than the competition. Yet research shows that only 30% of strategic initiatives fully succeed on time, even with streamlined processes in place, detailed metrics to chart the course, and plenty of resources on hand to get the job done. Why? Because an exclusive focus on pace and process often leads to superficial results: lots of activity, but little forward motion. In this chapter, the authors focus on the first of four leadership practices proven to increase strategic speed: strategy affirmation. Strategy affirmation is key because before you can drive speed of execution, you must ensure that your people know where they're going and are motivated to get there. Strategy affirmation consists of three leadership imperatives: 1) Understanding the components of a complete strategy; 2) being aligned and alert; and 3) helping others buy in to the strategy. Using real-world examples from Holiday Inn, Morgan Stanley, and Tata Sky, the authors explain the components of a good strategy, what it means to be aligned and alert, and how to achieve buy-in. The chapter concludes with a brief self-assessment to help you size up your personal effectiveness at affirming your organization's strategies. This chapter was originally published as Chapter 3 of "Strategic Speed: Mobilize People, Accelerate Execution."
Leaders Affirm Strategies: How Clearly Communicating Your Strategy Speeds Execution of Large-Scale Initiatives
by Edwin H. Boswell Henry M. Frechette Jocelyn R. DavisSuccess in business is all about creating the most value faster than the competition. Yet research shows that only 30% of strategic initiatives fully succeed on time, even with streamlined processes in place, detailed metrics to chart the course, and plenty of resources on hand to get the job done. Why? Because an exclusive focus on pace and process often leads to superficial results: lots of activity, but little forward motion. In this chapter, the authors focus on the first of four leadership practices proven to increase strategic speed: strategy affirmation. Strategy affirmation is key because before you can drive speed of execution, you must ensure that your people know where they're going and are motivated to get there. Strategy affirmation consists of three leadership imperatives: 1) Understanding the components of a complete strategy; 2) being aligned and alert; and 3) helping others buy in to the strategy. Using real-world examples from Holiday Inn, Morgan Stanley, and Tata Sky, the authors explain the components of a good strategy, what it means to be aligned and alert, and how to achieve buy-in. The chapter concludes with a brief self-assessment to help you size up your personal effectiveness at affirming your organization's strategies. This chapter was originally published as Chapter 3 of "Strategic Speed: Mobilize People, Accelerate Execution."
Leaders and Innovators: How Data-Driven Organizations Are Winning with Analytics
by Bill Franks James Taylor Tho H. NguyenAn integrated, strategic approach to higher-value analytics Leaders and Innovators: How Data-Driven Organizations Are Winning with Analytics shows how businesses leverage enterprise analytics to gain strategic insights for profitability and growth. The key factor is integrated, end-to-end capabilities that encompass data management and analytics from a business and IT perspective; with analytics running inside a database where the data reside, everyday analytical processes become streamlined and more efficient. This book shows you what analytics is, what it can do, and how you can integrate old and new technologies to get more out of your data. Case studies and examples illustrate real-world scenarios in which an optimized analytics system revolutionized an organization's business. Using in-database and in-memory analytics along with Hadoop, you'll be equipped to improve performance while reducing processing time from days or weeks to hours or minutes. This more strategic approach uncovers the opportunities hidden in your data, and the detailed guidance to optimal data management allows you to break through even the biggest data challenges. With data coming in from every angle in a constant stream, there has never been a greater need for proactive and agile strategies to overcome these struggles in a volatile and competitive economy. This book provides clear guidance and an integrated strategy for organizations seeking greater value from their data and becoming leaders and innovators in the industry. Streamline analytics processes and daily tasks Integrate traditional tools with new and modern technologies Evolve from tactical to strategic behavior Explore new analytics methods and applications The depth and breadth of analytics capabilities, technologies, and potential makes it a bottomless well of insight. But too many organizations falter at implementation--too much, not enough, or the right amount in the wrong way all fail to deliver what an optimized and integrated system could. Leaders and Innovators: How Data-Driven Organizations Are Winning with Analytics shows you how to create the system your organization needs to dramatically improve performance, increase profitability, and drive innovation at all levels for the present and future.
Leaders and Laggards: Next-Generation Environmental Regulation
by Neil Gunningham Darren SinclairConsensus is growing internationally that traditional command-and-control approaches to environmental regulation have borne much of their low-hanging fruit. Yet it is far from clear what should complement or replace them. Regulatory agencies and policy-makers are struggling with a lack of information about regulatory reform, about what works and what doesn't, and about how best to harness the resources of both government and non-government stakeholders. Progress is being impeded unnecessarily by a lack of shared knowledge of how similar agencies elsewhere are meeting similar challenges and by a lack of data on the success or otherwise of existing initiatives. Despite recent and valuable attempts to deal with such problems in the European Union and North America, these remain islands of wisdom in a sea of ignorance. For example, when it comes to dealing with small and medium-sized enterprises, very little is known, and what is known is not effectively distilled and disseminated. Much the same could be said about the roles of third parties, commercial and non-commercial, as surrogate regulators, and more broadly of many current initiatives to reconfigure the regulatory state. Based on the authors' work for the OECD, Victorian Environmental Protection Authority and the Western Australian Department of Environment Protection, Leaders and Laggards addresses these problems by identifying innovative regulatory best practice internationally in a number of specific contexts, evaluating empirically the effectiveness of regulatory reform and providing policy prescriptions that would better enable agencies to fulfil their regulatory missions. Focusing primarily on the differing requirements for both corporations and small and medium-sized enterprises in North America and Europe, the book aims to complement existing initiatives and to expand knowledge of regulatory reform by showing: how existing experience can best be put to practical use "on the ground"; by drawing lessons from experiments in innovative regulation internationally; by reporting and extrapolating on original case studies; and by advancing understanding on which instruments and strategies are likely to be of most value and why. The authors argue that the development of theory has outstripped its application. In essence, Leaders and Laggards aims to ground a myriad of theory on the reinvention of environmental regulation into practice. The book will be essential reading for environmental policy-makers, regulatory and other government officials responsible for policy design and implementation, academics and postgraduate students in environmental management, environmental law and environmental policy, and a more general readership within environmental policy and management studies. It will also be of interest to those in industry, such as environmental managers and corporate strategists, who are considering the use of more innovative environmental and regulatory strategies, and to environmental NGOs.
Leaders as Expert Performers: Practice Can Trump Talent
by Robert J. ThomasNo amount of native talent can prepare a leader for the infinite variety of circumstances she will face or the challenges she must surmount. Like accomplished performers in sports, music, or the arts, great leaders practice as strenuously as they perform and seize opportunities not only to learn by doing, but to learn while doing.
Leaders at All Levels
by Ram CharanLearn how top companies solve the problem of leadership succession from corporate America's leading consultant.A serious crisis looms in American management today. More and more CEOs are failing; there remains an acute shortage of capable replacements. The true dilemma in leadership is the stagnant state of corporate leadership development. Because companies fail to hone their unit managers' leadership abilities, they are never able to fill their succession pipelines. With unit managers stagnating, companies have difficulty executing at every level, compounding the crisis. In I>Leaders at All Levels, bestselling author Ram Charan shows how top companies approach leadership development as a core competency, recognizing that an adaptable leadership pool is a competitive advantage, and focusing their attention on bringing out the best in the leaders they have.Charan reveals exactly what's wrong with corporate leadership development and tells how to make it right. He explains the concept of a leadership "gene pool" and shows how companies can discover just what "DNA" they need to succeed. He also details how to uncover the hidden leaders in a company, when and where to bring in fresh talent, how to coach, measure, and reward leadership, and much more. For CEOs, directors, and anyone involved in leadership development, Leaders at All Levels is an eye-opening guide on how to get succession right.
The Leader's Brain: Enhance Your Leadership, Build Stronger Teams, Make Better Decisions, and Inspire Greater Innovation with Neuroscience
by Michael PlattA pioneering neuroscientist reveals how brain science can transform how we think about leadership, team-building, decision-making, innovation, marketing, and more.Leadership is a set of abilities with which a lucky few are born. They’re the natural relationship builders, master negotiators and persuaders, and agile and strategic thinkers.The good news for the rest of us is that those abilities can be developed. In The Leader’s Brain: Enhance Your Leadership, Build Stronger Teams, Make Better Decisions, and Inspire Greater Innovation with Neuroscience, Wharton Neuroscience Initiative director Michael Platt explains how. Over two decades as a professor and practitioner in neuroscience, psychology, and marketing, Platt’s pioneering research has deepened our understanding of how key areas of the brain work—and how that understanding can be applied in business settings. Neuroscience is providing answers to many of leadership’s most vexing challenges. In The Leader’s Brain, Platt explains: Why two managers, when presented with the same set of information, make very different decisions; Why some companies (Apple) build strong social and emotional connections with their customers and others do not (Samsung); How some of the most significant events in sports history, like the “Miracle on Ice,” contain insights for how to build a team; Why even some of the most visionary business leaders can make disastrous decisions, and how to fix that.The Leader’s Brain relates findings like these, and many more, to help enhance leadership in an ever-shifting world entering a “new normal.” In this fast-reading and engaging guide, you’ll gain actionable insights you can put into practice as a leader. You will also learn what’s going on in your team’s brains when they are working in sync with one another, how you can tweak your message delivery to make sure others hear you, how to encourage greater creativity and innovation, and much more.
Leaders Building Leaders: Tools for Developing Results-Based Leaders
by Jack Zenger Dave Ulrich Norm SmallwoodUltimately, the results-based leader succeeds because the next generation of leaders exceeds the results of the current generation. This chapter provides leaders with a road map for building a deep leadership bench and suggests innovative ways to invest development dollars most effectively to upgrade the quality of leadership.
Leaders Can Make a Difference: It's in Their Hands
by Harvard Business Review PressFor an idea generated by a middle manager to reach its full potential, there must be some support from higher ranking individuals. These people play an important role in shaping the culture, giving direction, and allocating funds. This chapter explains the importance of involving senior management and outlines what leaders must do to assure that innovation flourishes. This chapter is excerpted from "Harvard Business Essentials: Innovator's Toolkit" and was adapted from "Harvard Business Essentials: Managing Creativity and Innovation."
Leader's Challenge: Resonant Leadership
by Richard Boyatzis Annie MckeeThis chapter addresses the leader's primary challenge of igniting people's passion and mobilizing the resources of the organization toward the emerging and unpredictable future, drawing from the experiences of two real leaders.
The Leader's Checklist: 15 Mission-Critical Principles
by Michael UseemNamed to The Washington Post's 2011 List of Best Leadership BooksIn this fast-reading and illuminating expanded edition of the bestselling Leader's Checklist, world-renowned leadership expert Michael Useem deepens his examination of 15 mission-critical principles for leadersBased on the lessons from astonishing stories, solid research, and years of leadership development work with a wide array of companies and organizations in the United States and abroad, Useem presents today's leaders with 15 guiding principles that form the core of the Leader's Checklist, which will help you develop your ability to make good and timely decisions in unpredictable and stressful environments-for those moments when leadership really matters.To illustrate how the Leader's Checklist can assist leaders, Useem zeroes in on accounts of extraordinary leaders who rose to the challenge, including Laurence Golborne's role in the triumphant rescue of 33 miners in Chile, Joseph Pfeifer's remarkable heroism as the first FDNY Fire Chief to take command at the World Trade Center on September 11, 2001, and Union officer Joshua Lawrence Chamberlain's transformative actions after the Confederate army's surrender. He also explores the colossal failure of AIG, one of the greatest corporate collapses in business history.First published exclusively as an ebook-and now also available in print-this updated and expanded edition features a new preface by the author and three new Knowledge@Wharton interviews with Laurence Golborne, Chile's Minister of Mining, on leading the rescue operation of 33 miners trapped in the San José Mine; Joseph Pfeifer, New York City Fire Department's Chief of Counterterrorism and Emergency Preparedness, on being the first Battalion Chief to take command at the World Trade Center on September 11, 2001; and the author on why he wrote The Leader's Checklist and what he has learned about the most vital items on the checklist from his recent leadership development work with more than a dozen companies and organizations.