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Lean Project Management – Wie man den Lean-Gedanken im Projektmanagement einsetzen kann
by Rainer ErneDieses Buch zeigt, wie die Prinzipien des Lean Managements auf das Projektmanagement übertragen werden und wie einige typische Probleme des Projektmanagements damit gelöst werden können. Der Autor beschreibt zunächst theoretisch fundiert, worum es sich beim Projektmanagement handelt und erläutert dessen Aufgaben und Methoden sowie dessen Grenzen. Er beschreibt weiterhin, wie der Lean-Gedanke entstanden ist und leitet daraus fünf Grundsätze ab, die auch auf das Projektmanagement übertragbar sind. Entlang dieser Prinzipien beleuchtet der Autor anschließend typische aktuelle Herausforderungen des Projektmanagements und zeigt auf, wie diese Herausforderungen durch Grundsätze des Lean Project Managements bewältigbar sind. Dabei bleibt er nicht auf der Ebene von Grundsätzen stehen, sondern beschreibt konkrete Aufgaben und Werkzeuge, die vor allem für erfahrene Praktiker des Projektmanagements eine Hilfestellung sein sollen.
Lean Project Management - How to Apply Lean Thinking to Project Management
by Rainer ErneThis book shows how the principles of Lean Management can be applied to project management and how some typical problems of project management can be solved by this. The author first provides a theoretical description of what project management is about and explains its tasks and methods as well as its limitations. He also describes how the Lean idea came about and derives five principles from it that can also be applied to project management. Along these principles, the author then elaborates typical current challenges of project management and shows how these challenges can be tackled through Lean Project Management. In doing so, he does not stop at the level of principles, but describes specific tasks and tools that are useful especially for experienced practitioners of project management. This book is a translation of the original German 1st edition Lean Project Management – Wie man den Lean-Gedanken im Projektmanagement einsetzen kann by Rainer Erne, published by Springer Fachmedien Wiesbaden GmbH, part of Springer Nature in 2019. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors.
Lean RFS (Repetitive Flexible Supply): Putting the Pieces Together
by Ian Fraser Glenday Rick SatherIs it possible to be repetitive and flexible at the same time? Using proven examples and quantifiable evidence, Lean RFS (Repetitive Flexible Supply): Putting the Pieces Together demonstrates that repetitive flexible supply (RfS) is not only possible, but that its implementation can help you reach a new level of improved performance in manufacturin
Lean Safety: Transforming your Safety Culture with Lean Management
by Robert HafeyWhile worker safety is often touted as a company�s first priority, more often than not, safety activity is driven by compliance to legislation rather than any safety improvement initiative. Lean takes a proactive approach � it is not contingent on legislation. A serious Lean effort will tear apart an old inefficient entitlement-riddled culture and
Lean Safety Gemba Walks: A Methodology for Workforce Engagement and Culture Change
by Robert B. HafeyA Lean Safety Gemba Walk is a walk through the work area (Gemba) that focuses on the continuous improvement of safety. When conducted in a respectful manner, by skilled facilitators, Safety Gemba Walks can have a dramatic long-lasting impact on the culture of a business. Lean Safety Gemba Walks: A Methodology for Workforce Engagement and Culture Ch
Lean Six Sigma: A DMAIC Roadmap and Tools for Successful Improvements Implementation
by Mohammad H. Al-RifaiThis book is a comprehensive guide that equips organizations and individuals with the necessary tools and knowledge to streamline operations, optimize resources, and deliver superior customer value through implementing lean Six Sigma methodologies. It provides a practical roadmap for achieving process, product, and service improvement. The book introduces readers to the powerful framework of lean Six Sigma, combining lean and Six Sigma methodologies. It takes readers through the DMAIC model – Define, Measure, Analyze, Improve, and Control – providing a structured approach to identifying inefficiencies, reducing defects, and enhancing overall business performance. It covers essential topics such as lean Six Sigma leadership, change management, project management, and a detailed explanation of each phase of the DMAIC process. This book is designed to cater to a diverse audience, including executives, managers, quality professionals, improvement professionals, engineers, operations professionals, customer service professionals, and students. The book offers practical knowledge, tools, and case studies to drive transformative change and build a sustainable competitive advantage.
Lean Six Sigma: Methoden zur Produktionsoptimierung
by Jörg Niemann Benedikt Reich Carsten StöhrDie Lean Six Sigma Werkstatt beschreibt wichtige praxisrelevante Methoden und Werkzeuge in der Optimierung von industriellen Produktionsstrukturen. Neben den theoretischen Grundlagen wird für jede Methode umfangreiches „Hands-on“ Übungsmaterial mit Lösungen bereitgestellt, um eine anwendungsnahe Wissensvermittlung zu gewährleisten. Das Buch unterstützt damit insbesondere Lehrende und Lernende bei der Vorbereitung und Durchführung ganzer Unterrichtseinheiten, die dann als Gruppenarbeiten in 13 Workshops vertiefend eingeübt und praxisnah durchgespielt werden können. Die spielerische Anwendung der Theorie über mehrere Spielrunden befähigt die Lernenden, die Methoden in der Praxis zu nutzen und den Erkenntnisgewinn im industriellen Umfeld anzuwenden.
Lean Six Sigma: Methods for Production Optimization
by Jörg Niemann Benedikt Reich Carsten StöhrThe Lean Six Sigma Workshop describes important and practically relevant methods and tools for optimizing industrial production structures. In addition to theoretical foundations, the book provides extensive hands-on exercise materials with solutions for each method, ensuring application-oriented knowledge transfer. The book particularly assists educators and learners in preparing and conducting entire teaching units, which can be deepened and practically applied through 13 workshops as group activities.The playful application of theory over multiple game rounds enables learners to use the methods in practice and apply gained insights in an industrial setting.
Lean Six Sigma: International Standards and Global Guidelines
by Terra Vanzant Stern, PhDA hybrid methodology, Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO), Capability Maturity Model, and Total Quality Management. International LSS practitioners must understand the dynamics of LSS, along with its cultural aspects and regulations. Lean Six Sigma: International Standards and Global Guidelines provides this understanding. This book assumes that the overall goal of operational excellence is to ensure that organizational tasks and activities are being performed to the best of their process capabilities. It defines continuous improvement as activities that support and empower environments to make flexible decisions that lead to ongoing improvement and effectiveness. Coverage includes: New global LSS standards International implementation of process improvement programs New international LSS applications International LSS areas of competency This book defines many of the terms popularized by process improvement programs, such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices. Exploring international approaches to LSS, it details the new ISO Standard for Six Sigma and also addresses the role of project management in LSS. Illustrating the synergies between Lean and Six Sigma and how they partner with other process improvement programs and initiatives, this book is an ideal study guide for those preparing to take the LSS Black Belt certification exam. This third edition covers important updates, such as: How innovation is being integrated The way in which Lean leadership is now being accomplished globally Newer case studies with specific attention to how Lean and Six Sigma are being monitored in healthcare and government Highlighting updated successes and the consideration of diversity and equity issues as they relate to LSS
Lean Six Sigma: International Standards and Global Guidelines, Second Edition
by Terra Vanzant Stern PhDA hybrid methodology, Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO), Capability Maturity Model, and Total Quality Management.International Lean Six Sigma p
Lean Six Sigma 4.0 for Operational Excellence Under the Industry 4.0 Transformation (Sustainable Manufacturing Technologies)
by Rajeev Rathi Arturo Garza-Reyes, Jose Mahender Singh Kaswan Mahipal SinghThis book presents innovative breakthroughs in operational excellence that can solve the operational issues of smart factories. It illustrates various tools and techniques of Lean Six Sigma 4.0 and details their suitability for manufacturing and service systems. Lean Six Sigma 4.0 for Operational Excellence Under the Industry 4.0 Transformation provides technological advancement in operational excellence and offers a framework to integrate Lean Six Sigma and Industry 4.0. The book is a guide to dealing with new operational challenges and explains how to use Industrial IoT, Sensors, and AI to collect real-time data on the shop floor. While focusing on developing a toolset for Lean Six Sigma 4.0, this book also presents the enabling factors to adopt Lean Six Sigma 4.0 in the manufacturing and service sectors. The book will help industrial managers, practitioners, and researchers on the path of process improvement in modern-day industries.
Lean Six Sigma And Minitab: The Complete Toolbox Guide For Business Improvement
by Quentin BrookLean Six Sigma and Minitab: The Complete Toolbox Guide for Business Improvement
The Lean Six Sigma Black Belt Handbook: Tools and Methods for Process Acceleration (Management Handbooks for Results)
by Frank Voehl H. James Harrington Chuck Mignosa Rich CharronAlthough Lean and Six Sigma appear to be quite different, when used together they have shown to deliver unprecedented improvements to quality and profitability. The Lean Six Sigma Black Belt Handbook: Tools and Methods for Process Acceleration explains how to integrate these seemingly dissimilar approaches to increase production speed while decreas
Lean Six Sigma Business Transformation For Dummies
by Roger Burghall Vince Grant John MorganUse Lean Six Sigma to transform your business. Lean Six Sigma is a powerful method for improving both the efficiency and quality of projects and operations. In this new book, the team that bought you Lean Six Sigma For Dummies shows you how to take Lean Six Sigma to the next level and manage continual change in your organization. You'll learn to design a roadmap for transformation that's tailored to your business objectives; develop and implement processes that eliminate waste and variation across the company; synchronize your supply chain; and successfully deploy Lean Six Sigma over time. Lean Six Sigma Business Transformation For Dummies shows you how to: Define your transformation objectives and create a bespoke 'Transformation Charter' for your organization. Assess your company's readiness for transformation. Establish a 'Transformation Governance System' to help you manage the transformation programme effectively. Bring your people with you! Plan and achieve the cultural change needed to make the transformation process successful. Join up the dots between planning and effective execution with Strategy Deployment. Deploy a 'Continuous Improvement' toolkit to achieve everyday operational excellence. Sustain the transformation programme and widen the scope across the organization (including deploying to the supply chain). Adopt a 'Capability Maturity Approach' to drive business improvement – recognizing that change is a continuous transformational journey, just as pioneers like Toyota have done. Use a range of Lean Six Sigma Tools – using the right tools, at the right time (and in the right order!) enables continuous improvement by eliminating waste and process variation.
Lean Six Sigma Case Studies in the Healthcare Enterprise
by Sandra L. FurtererThis book provides a detailed description of how to apply Lean Six Sigma in the health care industry, with a special emphasis on process improvement and operations management in hospitals. The book begins with a description of the Enterprise Performance Excellence (EPE) improvement methodology developed by the author that links several methodologies including systems thinking, theory of constraints, Lean and Six Sigma to provide an enterprise-wide prioritization and value-chain view of health care. The EPE methodology helps to improve flow at the macro or value-chain level, and then identifies Lean Six Sigma detailed improvements that can further improve processes within the value-chain. The book also provides real-world health care applications of the EPE and Lean Six Sigma methodologies that showed significant results on throughput, capacity, operational and financial performance. The Enterprise Performance Excellence methodology is described, and also the Six Sigma DMAIC (Define-Measure-Analyze-Improve-Control) problem solving approach which is used to solve problems for health care processes as they are applied to real world cases. The case studies include a wide variety of processes and problems including: emergency department throughput improvement; operating room turnaround; operating room organization; CT imaging diagnostic test reduction in an emergency department; linen process improvement; implementing sepsis protocols in an emergency department; critical success factors of an enterprise performance excellence program.
Lean Six Sigma For Dummies
by Martin Brenig-Jones Jo DowdallBecome a process improvement star with Lean Six Sigma! Thinking Lean? Not in terms of weight loss, but operational efficiency? Then you can get into the Lean mindset with Lean Six Sigma For Dummies. A popular process improvement strategy used in many corporations, Lean Six Sigma exemplifies eliminating waste and optimizing flow at an operational level. With the strategies outlined in this book, you’ll have your projects, team, and maybe even your organization running at peak efficiency. Written by two experts that have been teaching Lean Six Sigma for over 20 years, Lean Six Sigma For Dummies explains the jargon surrounding this organizational practice, outlines the key principles of both Lean thinking and the Six Sigma process, and breaks it all down into easy-to-follow steps. Use Lean Six Sigma to develop a culture of continuous improvement Complete repetitive tasks through robotic process automation Assess how well your company and employees adapt to Lean Six Sigma Discover tips on how to implement Lean Six Sigma every day Find best practices to sustain ongoing improvements With handy checklists and helpful advice, Lean Six Sigma For Dummies shows you how to implement Lean Six Sigma in any industry, within any size organization. Pick up your copy to successfully lean into the Lean Six Sigma mindset yourself.
Lean Six Sigma For Dummies
by John Morgan Martin Brenig-JonesMaximise the quality and efficiency of your organisation with Lean Six Sigma Are you looking to make your organisation more effective and productive? If you answered "yes," you need to change the way it thinks. Combining the leading improvement methods of Six Sigma and Lean, this winning technique drives performance to the next level—and this friendly and accessible guide shows you how. The third edition of Lean Six Sigma For Dummies outlines the key concepts of this strategy and explains how you can use it to get the very best out of your team and your business. The jargon-crowded language and theory of Lean Six Sigma can be intimidating for both beginners and experienced users. Written in plain English and packed with lots of helpful examples, this easy-to-follow guide arms you with tools and techniques for implementing Lean Six Sigma and offers guidance on everything from policy deployment to managing change in your organisation—and everything in between. Gives you plain-English explanations of complicated jargon Serves as a useful tool for businesspeople looking to make their organisation more effective Helps you achieve goals with ease and confidence Provides useful hands-on checklists Whether you want to manage a project more tightly or fine-tune existing systems and processes, the third edition of Lean Six Sigma For Dummies makes it easier to achieve your business goals.
Lean Six Sigma for Engineers and Managers: With Applied Case Studies
by Matthew John FranchettiThis book introduces Lean Six Sigma (LSS) to engineers and managers interested in implementing LSS at their organizations. The book provides a detailed roadmap and industry examples to aid readers in understanding and implementing the LSS system. This book discusses the LSS process to define improvement needs, measure current business performance, analyze performance results using statistical tools, improve business and financial results, and control peak business performance.
Lean Six Sigma For Leaders: A practical guide for leaders to transform the way they run their organisation
by Martin Brenig-Jones Jo DowdallA refreshingly practical guide to real-world continuous improvement Lean Six Sigma for Leaders presents a no-frills approach to adopting a continuous improvement framework. Practical, down-to-earth and jargon-free, this book outlines the basic principles and key points of the Lean Six Sigma approach to help you quickly determine the best course for your company. Real-world case studies illustrate implementation at various organisations to show you what went right, what went wrong, what they learned and what they would have done differently, giving you the distilled wisdom of hundreds of implementations with which to steer your own organisation. Written from a leader's perspective, this quick and easy read presents the real information you need to make informed strategic decisions. While many organisations have implemented either Lean or Six Sigma, there is a growing interest in a combined approach; by implementing the most effective aspects of each, you end up with a more potent, adaptable system that benefits a wider range of organisations. This book shows you how it works, and how to tailor it to your organisation's needs.
Lean Six Sigma for Small and Medium Sized Enterprises: A Practical Guide
by Jiju Antony S. Vinodh E. V. GijoIt is no secret that Lean Six Sigma (LSS) is not as popular with small and medium-sized enterprises (SMEs) as it is with larger ones. However, many SMEs are suppliers to larger entities who are pushing for superior quality and world-class process efficiencies from suppliers.Lean Six Sigma for Small and Medium Sized Enterprises: A Practical Guide provides a roadmap for the successful implementation and deployment of LSS in SMEs. It includes five real-world case studies that demonstrate how LSS tools have been successfully integrated into LSS methodology. Simplifying the terminology and methodology of LSS, this book makes the implementation process accessible. Supplies a general introduction to continuous improvement initiatives in SMEs Identifies the key phases in the introduction and development of LSS initiatives within an SME Details the most powerful LSS tools and techniques that can be used in an SME environment Provides tips on how to make the project selection process more successful This book covers the fundamental challenges and common pitfalls that can be avoided with successful introduction and deployment of LSS in the context of SMEs. Systematically guiding you through the application of the Six Sigma methodology for problem solving, the book devotes separate chapters to the most appropriate tools and techniques that can be useful in each stage of the methodology.Keeping the required math and statistics to a minimum, this practical guide will help you to deploy LSS as your prime methodology for achieving and sustaining world-class efficiency and effectiveness of critical business processes.
Lean Six Sigma for the Office: Integrating Customer Experience for Enhanced Productivity
by James William MartinHistorically, the integration of manufacturing methodologies into the office environment has proven to be problematic. Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology. But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality. The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office , Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations. Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment. Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM). The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities. Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team. By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated. This 2nd edition provides insight into the new tools and methods Lean Six Sigma process improvement professionals need to improve customer experience and increase productivity within high transaction processes across complex information technology ecosystems. It is one-stop self-contained reference for the application of Lean Six Sigma methods enhanced by powerful approaches for process improvement in highly complex service processes. Several new leading-edge topics are integrated into this new edition, such as: • The "voice of” customers, suppliers, employees and partners • Design Thinking Alignment • Ecosystems in Information Technology • Metadata Definition and Lineage • Information Quality Governance • Big Data Collection and Analytics • Mapping High Volume Transactions through Systems • Robotic Process Automation Applications • Automating for Solution Sustainability • Governing Organizations • Data Privacy (General Data Protection Regulation)
The Lean Six Sigma Guide to Doing More With Less
by Mark O. George"Our Lean Six Sigma deployment of the concepts and tools described in this book is transforming our business--with tangible benefits for our employees, customers, suppliers, and shareholders."--Jeffrey Herzfeld, Sr. Vice President and General Manager,Teva Pharmaceuticals USA"We have deployed the holistic Lean Six Sigma strategy describedby Mark George across our enterprise. It is providing remarkablereturns for Unum."--Bob Best, Chief Operating Officer, Unum"The Lean Six Sigma Guide to Doing More with Lesspresents a comprehensive view of operations transformation, theapproaches required for success, leadership's role, and thecompetitive advantage that results. Transformational changes areenabling us to do more with less, by investing and workingsmarter."--Ted Doheny, President and COO, Joy Mining Machinery
Lean Six Sigma im Bankensektor: Operative und strategische Anwendungen für Theorie und Praxis
by Vijaya Sunder M L. S. GaneshDieses Buch untersucht eine Reihe möglicher Wege, Modelle sowie operativer und strategischer Ansätze für Lean Six Sigma (LSS), eine zeitgemäße Praxis der kontinuierlichen Verbesserung (CI) zur Erzielung eines qualitätsbasierten Wettbewerbsvorteils in Organisationen. Fallstudien von Lean-Six-Sigma-Projekten in Bankunternehmen helfen, die operativen Dimensionen von LSS zu veranschaulichen, während die hier vorgestellten fallspezifischen und fallübergreifenden Analysen den strategischen Wert von LSS demonstrieren. Die Falldaten, die zur Gewinnung der Erkenntnisse herangezogen wurden, stammen zwar aus dem Bankensektor, ermöglichen jedoch eine Verallgemeinerung über den Bank- und Finanzdienstleistungssektor hinaus.Das Buch vertritt die Auffassung, dass LSS nicht nur eine KI-Praxis ist, sondern eine übergeordnete organisatorische Fähigkeit, genauer gesagt eine dynamische Fähigkeit, die es Unternehmen ermöglicht, einen auf Qualität basierenden Wettbewerbsvorteil zu erzielen. Das Buch richtet sich an Praktiker und Forscher gleichermaßen und schafft ein Gleichgewicht zwischen Theorie und Praxis.Für Praktiker bietet es einen Leitfaden für den Einsatz von LSS zur Erzielung von Wettbewerbsvorteilen und für evidenzbasierte Praktiken im Qualitätsmanagement und der operativen Exzellenz. Für Wissenschaftler stellt es eine Fülle von Literatur vor und erweitert den Wissensschatz zum Qualitätsmanagement. Dementsprechend ist das Buch sowohl für Praktiker als auch für Forscher von unschätzbarem Wert, da es ersteren hilft, den Wert von LSS sowohl als operative als auch als strategische Ressource zu erschließen, und letzteren potenzielle Forschungsrichtungen und Anwendungen aufzeigt."Dieses Buch vermittelt ein tiefes Verständnis der Lean Six Sigma-Anwendungen. Es inspiriert, indem es die Prinzipien des Konzepts auf ungewöhnliche Bereiche von Betrieb und Management jenseits des üblichen Qualitäts- und Projektmanagements überträgt. Beim Lesen des Buches kam mir die großartige Idee, Lean Six Sigma auch in meinem digitalen Unternehmenanzuwenden. Am Ende des Buches hatte ich den Eindruck, dass die Möglichkeiten für den richtigen Einsatz von Lean Six Sigma grenzenlos sind, insbesondere wenn man es aus der Perspektive der dynamischen Fähigkeiten betrachtet. Die Leser dieses Buches werden sicherlich Einblicke in die Verbesserung ihrer Geschäftsprozesse sowohl in operativer als auch in strategischer Hinsicht erhalten. Obwohl sich das Buch auf den Bankensektor konzentriert, eignet es sich eigentlich für ein sehr breites Publikum. Es handelt sich um eine brillante Forschungsarbeit und ein Buch, das als Leitfaden für die Transformation durch das Prisma von Lean Six Sigma dienen wird."- Professorin. Dr. ZornitsaYordanova, Leitende Assistenzprofessorin für Innovationsmanagement, Universität für nationale und internationale Wirtschaft, Sofia, Bulgarien"Lean Six Sigma muss aus einer Systemperspektive heraus verstanden werden, undes besteht eine große Wissenslücke in diesem Bereich, wenn es darum geht, ganzheitliche Lösungen für Geschäftsprobleme zu finden. Dieses Buch ist ein sehr willkommenes Werk, das diese Forderung aufgreift. Es integriert die Ressourcen des Qualitätsmanagements und die Sichtweise der dynamischen Fähigkeiten in die Praxis. Der Bereich Banken und Finanzdienstleistungen wurde passend gewählt, da er für Sozialunternehmen am unmittelbarsten anwendbar ist. Jeder, der mit weniger Mitteln mehr Wirkung erzielen möchte, wird von der Lektüre dieses Buches profitieren.-Alex Abraham, Hauptgeschäftsführer, Lean Success Partners, Winnipeg, Manitoba, Kanada"Das Buch ist eine erfrischende Bereicherung für die Welt des Qualitätsmanagements, insbesondere im Kontext von Banken und Finanzdienstleistungen. Konzepte und Begriffe wie "Schnelligkeit von Lean & Robustheit von Six Sigma zur Lösung operativer Probleme" "Hybride Methodik" passen sehr gut zu dem, was wir heute in der Branche tun.Ein weiterer interessanter Aspekt des Buches ist die Anwendung des "Dynamic Capabilities"-Ansatze
Lean Six Sigma in Banking Services: Operational and Strategy Applications for Theory and Practice (Future of Business and Finance)
by Vijaya Sunder M L. S. GaneshThis book explores a range of prospective avenues, models, and operational and strategic approaches to Lean Six Sigma (LSS), a contemporary Continuous Improvement (CI) practice for achieving a quality-based competitive edge in organisations. Lean Six Sigma project case studies from banking organizations help to illustrate the operational dimensions of LSS, while the case-specific and cross-case analyses presented here demonstrate its strategic value. While the case data used to arrive at the findings come from the Banking firms, it allows generalizability beyond the Banking and Financial Services sector. The book contends that LSS is not merely a CI practice, but a higher-order organizational capability, more precisely a dynamic capability, that allows firms to gain a competitive edge based on quality. Addressing the interests of practitioners and researchers alike, the book strikes a balance between theory and practice. For practitioners, it offers guidance on using LSS to gain a competitive advantage, and on evidence-based practice in quality management and operational excellence. For researchers, it presents a wealth of literature and expands the body of knowledge on quality management. Accordingly, the book is of immense value to both practitioners and researchers, helping the former unlock the value of LSS as both an operational and strategic resource, and highlighting potential research directions and applications for the latter.“This book provides a deep understanding of Lean Six Sigma applications. It inspires by transferring the principles of the concept into uncommon areas of operations and management behind the usual quality and project management. While reading the book I got hit by a great idea of applying Lean Six Sigma in my digital business as well. My impression at the end of the book was that sky is the limit for the right employment of Lean Six Sigma, especially while viewing it from a dynamic capabilities’ lens. Readers of this book will surely receive insights for improving their business processes both operationally and strategically. Although the book is focused on banking, it is actually suitable for a really wide audience. This is a brilliant piece of research as a book that will serve as a guide for transformation by the prism of Lean Six Sigma.” - Professor. Dr. ZornitsaYordanova, Chief Assistant Professor of Innovation Management, University of National and World Economy, Sofia, Bulgaria “Lean Six Sigma needs to be understood from a systems perspective and there exists a huge knowledge gap in this area of finding holistic solutions to business problems. This book is a very welcome work that addresses this call. It integrates quality management resources and dynamic capabilities view towards practice. Banking and Financial Services was aptly chosen as it has the most direct applicability for social enterprises. Anyone interested in creating more impact with less will surely benefit from reading the book” -Alex Abraham, Chief Executive Officer, Lean Success Partners, Winnipeg, Manitoba, Canada “The book is a refreshing booster to the world of Quality Management especially in the context of Banking and Financial Services. Concepts and terms like “Rapidness of Lean & robustness of Six Sigma to solve operational problems” “Hybrid methodology” resonate very well with what we do in the industry today. Another interesting fact about the book is applying “Dynamic Capabilities approach” to Quality Management, that sets a fresh Quality Oven and ensures this book is definitely a good investment of authors’ intellect.Best part – Even if a reader is new to the world of Quality,this book will be appropriate and resonating. For Researchers and Practitioners, both being leaders orfresh entrants, this book stands out to be a must-read, as it demonstrates the success of the Lean Six Sigma methodology via case studies and practical applications.” -Udit Salvan, Di
Lean Six Sigma Secrets for the CIO
by William Bentley Peter T. DavisGoing beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma's rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Using these methods, the text explains how to take an approach that is all about im