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Psychology of Waiting Lines
by David H. MaisterDiscusses the experience of waiting and the factors that affect customers' tolerance for waits. Eight (testable) propositions concerning the psychology of queues are presented, together with specific managerial advice.
Psychology: Principles in Practice
by Spencer A. RathusOne needs to develop a variety of critical thinking skills to fully grasp the range of concepts and methods used in the study of psychology and this book guides one to achieve that.
Psychometric Testing In A Week: Using Psychometric Tests In Seven Simple Steps (Teach Yourself In A Week Ser.)
by Gareth Lewis Dr Gene CrozierPsychometric testing just got easierWe can measure how tall someone is, how strong they are or how fast they can run. But is it also possible to evaluate an individual's character traits, how they think and how they mightreact in a given situation? With psychometric tests, we can.Most people feel some trepidation at just the thought of taking a psychometric test. These tests can also be a source of anxiety for those who have never administered them before. If you are a project manager or an HR professional tasked with introducing psychometric tests to your organization and have no previous experience of using them, then reading this book is the first step you should take. Our aim is to overcome any fear of using tests by demystifying a subject that can, for the uninitiated, seem quite complex and daunting. This not a technical manual and so we have avoided unnecessary jargon and academic language. You certainly won't need a degree in mathematics or psychology to comprehend any of the contents. We will provide simple descriptions of psychometric tests, the benefits they offer, and the practical measures you will need to take to use them effectively. In just seven days, you will gain a basic understanding of psychometric tests that will serve as a sound foundation for whatever further learning you decide to pursue.Each of the seven chapters in Psychometric Testing In A Week covers a different aspect:- Sunday: The importance of psychometric testing- Monday: What are psychometric tests?- Tuesday: Tests of ability and aptitude- Wednesday: What is personality?- Thursday: Selecting psychometric tests- Friday: The uses of psychometric tests- Saturday: The organizational perspective
Psychometric Testing In A Week: Using Psychometric Tests In Seven Simple Steps (Teach Yourself In A Week Ser.)
by Gareth Lewis Gene CrozierThe ability to understand and perform well in psychometric tests is crucial to anyone who wants to advance their career.Written by Gareth Lewis and Gene Crozier, leading experts on psychometric testing, this book quickly teaches you the insider secrets you need to know to in order to make psychometric tests work for you.The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success!
Psychometric Tests for Graduates: Gain the confidence you need to excel at graduate-level psychometric and management tests
by Andrea ShavickAre you a graduate? Looking for a brilliant job? Then you should know that over 95 percent of the FTSE 100 companies use psychometric and management tests to select their graduate recruits, as do the police, the Civil Service, local authorities, the Armed Forces, the Fire Service, financial institutions, the motor industry, the IT industry - the list is endless. In fact, tests are now an integral part of the recruitment process for most medium-large sized organisations worldwide. So if you're looking for a job, you need this book! It includes: 37 genuine graduate-level practice tests from SHL Group plc, the biggest test publisher in the world; 227 questions covering verbal, numerical, abstract and spatial reasoning, mechanical comprehension, fault diagnosis, accuracy and personality; and, genuine practice Brainstorm, Scenarios and Fastrack management tests. It also includes valuable advice on: online psychometric tests; researching your target employer; and, assessment centre visits (including role-plays, group discussions, in-tray exercises and presentations). This book gives you the three things you need to pass graduate-level psychometric and management tests: information, confidence, and plenty of practice.
Psychometrics in Coaching: Using Psychological and Psychometric Tools for Development
by Jonathan PassmoreWith a growing demand for psychometric testing in the coaching profession, coaches and practitioners alike need to understand the psychology underpinning the tests as well as how to select and apply them effectively. Published with the Association for Coaching and written by an international team of global coaching practitioners and psychometricians, Psychometrics in Coaching provides an overview of using psychometrics and providing feedback and offers clear explanations of the key models and tools used in coaching today. Whether you are new to using psychometric tests or an experienced practitioner, this book provides you with a deep understanding of the models, the theory and research behind them, their reliability and validity, and how to implement them as part of a wider coaching and development programme. Psychometrics in Coaching is an essential resource for those seeking expert guidance from the leading writers in the field, as well as students on psychology, psychometrics, business and human resources programmes.
Psychopathy in the Workplace: Coping Strategies for Employees
by Marie-Line GermainThe onset of the pandemic has placed a greater emphasis on mental health, with many organizations making it a business imperative to ensure that employees are fully supported. Research on mental health in the workplace continues to grow, though there is a dearth of scholarly writings taking a micro approach to understanding the impact of negative work environments. This three-book series explores issues related to personality disorders and work-related suicides and the effect on employees and leaders. This volume focuses on the harmful effects of psychopathy in the workplace. The book is divided into three sections: defining psychopathy, identifying it through its effects on workplace productivity and performance, and understanding how that knowledge can limit its effect. With chapter contributions from authors around the world, this collection offers global perspectives on the harmful role that psychopathy can play in the workplace. Tackling topics such as abusive supervision and workplace bullying, this book will advance scholarship related to employee well-being, employee engagement, and counterproductive workplace behaviors.
Psychosocial Capacity Building in Response to Disasters
by Joshua MillerDisaster responders treat more than just the immediate emotional and psychological trauma of victims: they empower individuals and families to heal themselves long into a disaster's aftermath. This requires helping survivors to rebuild their ability to meet their emotional and psychological needs, not only for themselves but also for others, which necessitates a careful consideration of survivors' social, economic, and political realities as their communities heal and recover.This comprehensive book integrates Western mental health approaches and international models of psychosocial capacity building within a social ecology framework, providing practitioners and volunteers with a blueprint for individual, family, group, and community interventions. Joshua L. Miller focuses on a range of disasters at local, regional, national, and international levels. Global case studies explore the social, psychological, economic, political, and cultural issues affecting various reactions to disaster and illustrate the importance of drawing on local cultural practices to promote empowerment and resiliency. Miller encourages developing people's capacity to direct their own recovery, using a social ecology framework to conceptualize disasters and their consequences. He also considers sources of vulnerability and how to support individual, family, and community resiliency; adapt and implement traditional disaster mental health interventions in different contexts; use groups and activities to facilitate recovery as part of a larger strategy of psychosocial capacity building; and foster collective grieving and memorializing. Miller's text examines the unique dynamics of intergroup conflict and the relationship between psychosocial healing, social justice, and peace and reconciliation. Each chapter ends with a mindfulness exercise, and a section reviews practitioner self-care.
Psychosocial Risks in Labour and Social Security Law
by Loïc LerougeThis book studies a range of legal systems and compares them on their ability to deal with psychosocial risks at work. The book looks at prevention of psychosocial risks from a labor law perspective and at compensation and reparation from a social security law perspective. It pays special attention to the topic of bullying in the work place, which is currently the subject of most legal summons.This book presents the views on the subject from leading national and international experts and provides an in-depth coverage of legal systems used in Southern and Northern European countries, as well as Canada and Japan to deal with this topic. The topic of psychosocial risks at work has received much attention recently, both from the general public, the press, and those working in the legal arena. It is difficult for lawyers to deal with the issue of psychosocial risks at work due to the multifactorial and subjective features involved.
Psychosocial Safety Climate: A New Work Stress Theory
by Maureen F. Dollard Christian Dormann Mohd Awang IdrisThis book is a valuable, comprehensive and unique reference text on Psychosocial Safety Climate (PSC), a new work stress theory. It proposes a new PSC theory concerning the corporate climate for workers’ psychological health, its origins and implications for work stress, and provides a critique of current research and theories. It provides a comprehensive review of all PSC studies to date. The chapters discuss state-of-the-art empirical evidence testing PSC theory in relation to management roles, organisational resilience, corruption, organisational status, cultural perspectives, illegitimate tasks, high PSC work groups, PSC variability in work groups, etc. They investigate outcomes such as psychological distress, emotional exhaustion, depression, worry, engagement, health, cognitive decline, personal initiative, boredom, cynicism, sickness absence, and productivity loss, in various workplace settings across many countries. This unique book allows practitioners to rapidly update practical measures, benchmarks and processes, and provides students and trainees with an introduction to PSC and important concepts and methods, quantitative and qualitative, in occupational health with leads to further sources. Students as well as experts on occupational health and safety, human resource management, occupational health psychology, organisational psychology and practitioners, unions and policy makers will find this book highly informative. It covers relevant materials for undergraduate and postgraduate education, drawing upon the concepts, topics and methods (diary, multilevel, longitudinal, qualitative, data linkage) within the multidisciplinary occupational health area.
Psychotherapie der Misserfolgsangst: Ein Training bei Insuffizienzerleben, Scham und Therapieresistenz (Psychotherapie: Praxis)
by Sonja HollasDiese Anleitung zur Therapie der Misserfolgsangst ist psychologischen Psychotherapeuten, ärztlichen Psychotherapeuten, Beratern gewidmet. Ihre Erfahrung: Häufig gibt es Situationen in der Psychotherapie, in der die Betroffenen allen wichtigen therapeutischen Aufgaben ausweichen, weil sie unter ausgeprägter Angst vor Misserfolgen leiden. Therapieresistenz ist die Folge. Viele Menschen, die schwere psychische Krankheiten durchgemacht haben, haben jedes Vertrauen in ihre Fähigkeiten verloren und leiden trotz zahlreicher „Gegenbeweise“ unter dauerhaften Insuffizienzgedanken. Ausgehend von gut erforschten Motivtrainings aus anderen Bereichen der Psychologie, Strategien zur Aufgabenbewältigung und Theorien über Scham und Selbstwert wird ein verhaltenstherapeutisches, ressourcenorientiertes Therapiekonzept vorgestellt, das zu Vertrauen in die eigenen Fähigkeiten begleitet. Aus dem Inhalt: Was ist Misserfolgsangst? – Scham als misserfolgsbegründende Emotion – Scham, Misserfolgsangst und Angst vor Zurückweisung – Misserfolgsangst, soziale Einbindung und Selbstwert – Therapie der Misserfolgsvermeidung und der damit einhergehenden Therapieresistenz – Therapie der Übermotivation. Die Autorin: Sonja Hollas ist Fachärztin für Psychiatrie und Psychotherapie (VT) und Ärztliche Leiterin der AWO RPK Erfurt, einer Einrichtung zur Rehabilitation psychisch kranker Menschen.
Pub Light: A Publisher's Introduction to Selling Your Book in 10 Easy Steps
by Elizabeth Turnbull Kaitlin AlbersPub Light provides a concise, comprehensive guide to assist authors in the daunting task of properly marketing their books. We've compiled the best tips and tricks in the industry from marketing experts, independent authors, and professional bloggers. In 10 easy steps, we reveal the best ways to leverage your audience, from utilizing social media, networking with people you know, getting your book reviewed, and more!
Pubblicare da soli il proprio libro sul mercato globale
by Jason Matthews Erica Roggio e Loredana MarmoraleHai scritto un libro? Vuoi vendere su Amazon, Apple, Google e altri importanti rivenditori? Risparmia tempo e denaro vendendo e-book online con questa semplice guida all'auto-pubblicazione. Risolvi i tuoi dubbi su come preparare il tuo libro per caricarlo sulle piattaforme dei principali rivenditori. Il manuale, che include consigli per far emergere il tuo libro rispetto a tanti altri, è stato scritto da Jason Matthews, esperto di auto-pubblicazione e autore di numerose opere letterarie di narrativa e saggistica. I suoi libri sono stati tradotti in 8 lingue e i suoi corsi video sono stati seguiti da studenti di oltre 123 paesi. Preparati a raggiungere velocemente gli obiettivi di pubblicazione. Imparerai a: •formattare il tuo libro per i principali rivenditori •convertirlo in ePub in modo che sia visualizzato correttamente su tablet, smartphone e Kindle •disegnare una copertina accattivante •vendere attraverso Amazon, Apple, Google Play, Barnes & Noble, Smashwords, Kobo e altre piattaforme •utilizzare i social media in maniera intelligente (Facebook, Twitter, Google Plus, YouTube) •bloggare e creare la tua piattaforma autore •ottenere recensioni, e tanto altro ancora. Trova soluzioni per le tue esigenze di modifica, copyright, ISBN e altri requisiti, oltre alle migliori opzioni e strategie per lavorare con i professionisti. I lettori di tutto il mondo sono affamati di nuovi libri. Sei pronto a condividere il tuo? Inizia oggi!
Publc Enterprise In Monopolis-
by Ingo Vogelsang; Elizabeth BaileyThis book is concerned with public production of private goods or, with public supply of private demand, and examines the economic issues that arise in this context. It takes a middle road between recent more extensive and more extreme treatments of public enterprises.
Public Acceptability of Congestion Charging in China
by Qiyang LiuThis book explores the public acceptability of congestion pricing in the Chinese context. Successful in western cities, notably London, congestion pricing has overcome vested interests to revitalize city centers and reduce pollution. Given the radically different nature of China's culture and political system, the author articulates why public acceptability should be an issue and how it will look in an authoritarian context. Based on stakeholder interviews, focus groups and an attitudinal survey, this book will interest policymakers, planners, and scholars of transport governance.
Public Accountability and Health Care Governance
by Paola MatteiThisbook deals with the critical empirical void created by the speed at whichhealthcare restructuring has taken place in Europe. Chapters explore thepolitical uncertainty and budgetary pressures which have led governmentsincreasingly to turn to New Public Management (NPM)-style reforms to attempt tobalance the financial viability of public health structures, with democraticimperatives to maintain socially just outcomes. The authors of this volumeconsider how governments have therefore shifted identities from principal careproviders to contractual monitors, setting targets increasingly directed towardthird-party managers in quasi-markets and the private sector. Drawing uponextensive data from Germany, Norway, the Netherlands, and Israel, thecontributions explore the often unexpected policy outputs and outcomesengendered by such reforms.
Public Actors in International Investment Law (European Yearbook of International Economic Law)
by Catharine TitiThis open access book focuses on public actors with a role in the settlement of investment disputes. Traditional studies on actors in international investment law have tended to concentrate on arbitrators, claimant investors and respondent states. Yet this focus on the “principal” players in investment dispute settlement has allowed a number of other seminal actors to be neglected. This book seeks to redress this imbalance by turning the spotlight on the latter. From the investor’s home state to domestic courts, from sub-national governments to international organisations, and from political risk insurance agencies to legal defence teams in national ministries, the book critically reviews these overlooked public actors in international investment law.
Public Administration Reformation: Market Demand from Public Organizations (Routledge Critical Studies in Public Management #18)
by Yogesh K. Dwivedi Vinod Kumar Mahmud A. Shareef Sanjay K. PandeyIn an attempt to instil trust in their performance, credibility, integrity, efficiency, cost-effectiveness, and good governance, many public organizations are in effect viewing tax-paying citizens as consumers. Little research exists to explore synergies between the market economy, public administration reformation, and their complex bilateral effects. This book takes a timely look at the heightened need for public administration reform as a result of the economic challenges currently faced by nations across the globe. In particular it explores the roles of eGovernment and a citizen-centric focus in this transformation. Public Administration Reform examines several commonly-held assumptions about public administration: the public sector is slow and bureaucratic; government employees are frequently disengaged; and government agencies are sometimes wasteful. eGovernment is proposed as a key tool in the improvement of both public services and reputations of public organizations.
Public Administration and Democracy: The Complementarity Principle (Elements in Public and Nonprofit Administration)
by Anthony M. Bertelli Lindsey J. SchwartzThis Element argues for a complementarity principle – governance values should complement political values – as a guide for designing the structures and procedures of public administration. It argues that the value-congruity inherent in the complementarity principle is indispensable to administrative responsibility. It identifies several core democratic values and critically assesses systems of collaborative governance, representative bureaucracy, and participatory policymaking in light of those values. It shows that the complementarity principle, applied to these different designs, facilitates administrative responsibility by making the structures themselves more consistent with democratic principles without compromising their aims. This title is also available as Open Access on Cambridge Core.
Public Administration and Epistemology: Experience, Power and Agency (Routledge Studies in Management, Organizations and Society)
by Arthur J SementelliKnowledge does not happen in a vacuum, yet scholars and other professionals tend to engage in management scholarship focused on their specific niche often without knowing if or how their work might relate to other research streams. Further exacerbating things, people within specific disciplines, including management, tend not to communicate regularly outside of their relatively homogeneous audiences. If we were able to bridge communication among these groups, scholars, and practitioners, we might be able to better understand one another in a way that is contextually informed by each other’s experiences. Sementelli argues that understanding concepts of power, agency, and experience can provide such tools to orient management theories and practices relative to one another. Using critical management thought to frame a discussion of ontology and how knowledge emerges from it enables the development of an orienting "sandbox" that works both practically and intellectually. Such a "sandbox" enables us not just to communicate one’s organizational priorities but also reveal some underlying reasons for those priorities and areas of inquiry. This monograph focuses on public administration in particular as a special case of critical management research. This book also examines the complexity of experiences (of being) using Karl Jaspers as a basis. The sandbox that emerges can be used as a way to organize and orient management thought, especially in the public sector. It contributes both to administrative thought and applied inquiry into philosophy and will be of interest to researchers, academics, and students in the fields of critical management studies, organizational studies, and public administration.
Public Administration and Law (Aspa Classics Ser.)
by Julia Beckett Heidi O. KoenigPublic Administration and Law has been edited for use as a supplement for an undergraduate or MPA level course on administrative law. The selections, all from the pages of Public Administration Review, have been chosen to enlighten and enliven the contents of any standard administrative law textbook. Each of the book's main sections begins with introductory text and discussion questions by the volume editors, Julia Beckett and Heidi Koenig, followed by relevant readings from PAR. The book's contents follow the standard pattern established by the field's major textbooks to facilitate the instructor's ability to assign readings that illuminate lectures and text material. The book concludes with two invaluable resources - a bibliography of 65 years of PAR articles concerning public law, plus a bibliography of law-related articles appearing in other journals published by ASPA.
Public Administration and Policy in Korea: Its Evolution and Challenges (Routledge Advances in Korean Studies)
by Keun Namkoong Kyung-Ho Cho Sangmook KimThe present Korean public administration and policy system has shown very significant differences compared to the system in 1970s. This book provides a comprehensive and holistic view on the development of Korean public policy and administration. Instead of dichotomizing the policy and administration, this book integrates two fields to provide a more holistic view on the Korean public sector. The book also attempts to overcome simplified explanations on the developmental state theory. The book aims to explain who the key actors are during the post-democratization period, how the administrative systems reform, and what kinds of social problems are transformed into public policies. This explanation suggests that the role of government shifts from a dominant actor to an actor within a complex network governance. This book will be a useful reference to anyone who wishes to learn more about the experience of the Korean development and the role of administration and policy.
Public Administration and Society: Critical Issues in American Governance
by Richard C BoxUpdate and expanded, and featuring three new readings, this book provides a unique approach for instructors who want to expose their students to the social, political, and historical context of the practice of public administration. While most introductory texts cover a wide range of topics and are oriented toward details of management technique, this innovative volume focuses instead on the broader society within which public service practitioners work. The author's own text is skillfully interwoven with a collection of seminal readings and documents that illuminate the key issues of past and present for public service professionals in a democratic society. "Public Administration and Society" develops two important themes. One is an emphasis on the historical development of institutions and practices, giving students in-depth background and knowledge to effect meaningful change. The second theme involves local government and the public practitioner's role in fostering democracy, citizenship, citizenship, and community self-government.
Public Administration and Society: Critical Issues in American Governance
by Richard C BoxFor instructors who want to expose their students to the social, political, and historical context of the practice of public administration, this book provides a unique approach to the introductory PA course. The author's own text is skilfully interwoven with a collection of seminal readings and documents that illuminate the key issues of past and present for public service professionals in a democratic society.More than an overview of public administration, Public Administration and Society offers students a broad perspective on the American Founding Era, the relationship of citizens to government, and how the structure of government reflects societal values. The premise of the book is that understanding the societal context is important to the success of the practitioner and to the practitioner's role as a responsible agent of change in a democratic society.Introductory essays and readings offer students perspectives on five important thematic areas in public administration: the Founding-Era debate over the size and scope of government, the relationship of the community to the individual, public organizations and policy making, values and public administration, and the role of the public service practitioner in a democratic society. This new edition of features five new readings, and, based on input from adopters, an entirely new section on public policy making (Part IV: Public Organizations and Policy). The author's part-opening sections have all been extensively revised and updated.
Public Administration in Perspective: Theory and Practice Through Multiple Lenses
by David John FarmerThroughout its history, public administration has used a number of different perspectives for analyzing the discipline's theory and practice, and both mainstream and alternative lenses have produced valuable insights and prescriptions. At the same time, an individual way of looking at PA can be misleading. Alone, a solitary lens can miss critical aspects and often gives only part of the picture. Public Administration in Perspective has been specifically crafted to give new life to public administration theory and practice by helping readers view the discipline through a variety of perspectives. Designed for the capstone course in public administration programs, as well as a fresh approach for courses in PA theory and organizational theory, this unique book provides a culminating experience--bringing together what has been learned in previous MPA courses without simply rehashing old content. It offers a comprehensive guide to eleven major approaches to PA, and synthesizes them to deepen our understanding of the discipline. Each chapter in Part I describes the key features of the selected perspective--history, content, and proponents--and discusses the strengths and weaknesses related to PA theory and practice. Part II synthesizes the various perpectives, with specific implications for PA management and practice. Part III concludes with a complete overview, identifying ways in which readers can think more creatively and productively about PA, putting the perspectives themselves into perspective.