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Re-Tayloring Management: Scientific Management a Century On
by Leonard HolmesOver a century has passed and yet there is growing evidence that knowledge workers across the globe today are as constrained by F.W. Taylor's much-maligned The Principles of Scientific Management, as factory workers were in the early twentieth century. Re-Tayloring Management looks critically at Taylor's philosophy on management and contrasts it with other perspectives that have since emerged, along with the professionalization of management and the growth in business and management education. The contributors demonstrate that despite the complexity and uncertainty that organizations face, instead of designing work systems where knowledge and service workers have the freedom to apply knowledge and skills at the point they are most needed, managers are obsessed with maintaining tighter control. This approach conflicts with contemporary job design principles, which emphasise ’job crafting’, whereby individuals are encouraged to craft their role in a way that is congruent with their identity. Drawing on insights from academics with diverse backgrounds and interests, and organised around 'past', 'present' and 'future' themes, this book is a thought-provoking read for professional managers, as well as for postgraduate students and academics teaching and researching organizational studies and management.
Re-Thinking Economics: Exploring the Work of Pierre Bourdieu (Routledge Advances in Heterodox Economics)
by Asimina Christoforou Michael LainéOnce again, unfettered capitalism has failed. Promises for global prosperity and peace have given way to a world of deep recession, social upheaval and political instability. Once again, mainstream economics has proved its inadequacy. Despite its technical rigour and mathematical virtuosity, it failed dramatically to respond to the current crisis. Why is this so? Mainstream economics turns a blind eye to society. By assumption, it maims its analyses by wiping away what makes us what we are. There is pressing need for a critical discussion and new ideas. We therefore turn to the insightful and stimulating work of Pierre Bourdieu. Arguably one of the major sociologists ever, he was also a major ‘economist’. Yet his works on the economy have received only scant attention, especially from economists, be they ‘mainstream’ or ‘heterodox’. Bourdieu helps to take a broader view and enrich our scientific imagination. By including dimensions of power, intuitive behaviour and social structures within the scope of his analysis, he provides for an alternative foundation of economics, based on an integrated, interdisciplinary theory. For the first time, this volume fills this gap in economics by featuring state-of-the-art research and experts from different social science disciplines. This book constitutes a first step, and hopes to become a milestone. The book offers an innovative outlook and a unique source for social scientists of all fields, particularly economists and sociologists, who wish to engage in the study of Bourdieu and his economics with a view to developing a more pertinent theory. It will also constitute a useful reference for university students and administrators who would like to explore the economy from a Bourdieusian perspective.
Re-Thinking Mobility: Contemporary Sociology (Transport and Society)
by Vincent KaufmannAll too often, mobility is evoked as a preferred indicator in explanations of space-time compression and its impact. However, in failing to clearly distinguish speed potentials from their use, such analyses veer towards technological determinism, or else towards the normative domain. In order to avoid this trap, the motivations underlying mobility must be explored. This groundbreaking examination is carried out through a discussion of the following general question: to what extent can the speed potentials generated by technological transportation systems be considered as vectors of social change? It also provides an opportunity to study in greater depth the little-known field of the sociology of mobility. Following an examination of the existing controversies surrounding social fluidification, it proposes to rethink mobility using the new concept of motility. Current contributions to and research results in this new area are included and the book indicates possible new research directions, opening the way to a new form of general sociology.
Re-Thinking Organic Food and Farming in a Changing World
by Bernhard Freyer Jim BingenThis book is based on the assumption that "organic has lost its way". Paradoxically, it comes at a time when we witness the continuing of growth in organic food production and markets around the world. Yet, the book claims that organic has lost sight of its first or fundamental philosophical principles and ontological assumptions. The collection offers empirically grounded discussions that address the principles and fundamental assumptions of organic farming and marketing practices. The book draws attention to the core principles of organic and offers different clearly articulated and well-defined conceptual frameworks that offer new insights into organic practices. Divided into five parts, the book presents new perspectives on enduring issues, examines standards and certification, gives insights into much-discussed and additional market and consumer issues, and reviews the interplay of organic and conventional farming. The book concludes with a framework for rethinking ethics in the organic movement and reflections on the positioning of organic ethics.
Re-Understanding Entrepreneurship: What It Is and Why It Matters
by Weiying ZhangHow do entrepreneurs make decisions in the real world? Why are entrepreneurs absent from mainstream economics? What functions do entrepreneurs play in the market? What type of institutional environment is needed for entrepreneurship to play a role? Neoclassical economics is a market theory without entrepreneurship. This misconception distorts our understanding of how the real market works, leading to a theory of market failure that forms the common foundation of various government interventions. The market is not only an allocative process but, more importantly, a discovery and creative process. To understand the real market, Weiying Zhang argues that economics must shift from a price-centric to an entrepreneur-centric paradigm. Blending theory and narrative, Zhang intersects history with the present supporting his theory with relevant case studies. He argues that once entrepreneurship in the market is correctly understood, the foundation for government intervention is undermined and the economy can sustainably flourish.
Re-Union: How Bold Labor Reforms Can Repair, Revitalize, and Reunite the United States
by David MadlandIn Re-Union, David Madland explores how labor unions are essential to all workers. Yet, union systems are badly flawed and in need of rapid changes for reform. Madland's multilayered analysis presents a solution—a model to replace the existing firm-based collective bargaining with a larger, industry-scale bargaining method coupled with powerful incentives for union membership.These changes would represent a remarkable shift from the norm, but would be based on lessons from other countries, US history and current policy in several cities and states. In outlining the shift, Madland details how these proposals might mend the broken economic and political systems in the United States. He also uses three examples from Britain, Canada, and Australia to explore what there is yet to learn about this new system in other developed nations. Madland's practical advice in Re-Union extends to a proposal for how to implement the changes necessary to shift the current paradigm. This powerful call to action speaks directly to the workers affected by these policies—the very people seeking to have their voices recognized in a system that attempts to silence them.
Re-Write: A Trauma Workbook of Creative Writing and Recovery in Our New Normal
by Yener Balan Duygu BalanAttachment theory-based treatments including depth psychology, somatic psychology, holistic therapy, and Eye Movement Desensitization and Reprocessing (EMDR) are becoming even more popular and desired by clinicians, health systems, and the patients they care for. Up until recently, cognitive behavioral therapy and medication management were the mainstays for trauma-informed care, although we are witnessing a demand for a more somatic, holistic, and, therefore, deeper level of treatment to target attachment injury and change/re-write the trauma narrative. This book provides the response and tools to meet this current need. Due to the pandemic, lockdowns, and significant changes in our stability, the economy, sense of belonging, and community, there is a heightened level of triggering which has resulted in multifactorial trauma responses. The devastating traumatic impact spans nations, ages, and socioeconomic statuses. Unfortunately, domestic violence, child abuse, substance use, medical trauma, self-injury, suicide, and violence turned outwards have all increased significantly in the past two years. This workbook focuses on the healing journey of the trauma survivor, utilizing easy-to-use methodologies for long-lasting effects. It includes various exercises, writing prompts, coping mechanisms, and soothing techniques with the intention of allowing the person to create an individualized experience. This empowers the person to go in the order they choose, experiment with different techniques from different modalities, and find the ones that meet their needs the best. The authors also address generational trauma, societal trauma, and trauma at the family and individual levels, and their work can be used in conjunction with a clinical treatment plan or by the end user. Re-Write: A Trauma Workbook of Creative Writing and Recovery in Our New Normal employs practical strategies using evidence-based methodologies with psychological theory within a human-centered design framework.
Re-centering Cultural Performance and Orange Economy in Post-colonial Africa: Policy, Soft Power, and Sustainability
by Taiwo Afolabi Olusola Ogunnubi Shadrach Teryila UkumaThis book explores the role of national theatres, national cultural centres, cultural policy, festivals, and the film industry as creative and cultural performances hubs for exercising soft power and cultural diplomacy. It shows how can existing cultural and non-cultural infrastructures, sometimes referred to as the Orange Economy, open opportunities for diplomacy and soft power; ways by which cultural performance and creative practice can be re-centered in post-colonial Africa and in post-global pandemic era; and existing structures that cultural performers, diplomats, administrators, cultural entrepreneurs, and managers can leverage to re-enact cultural performance and creative practice on the continent. This volume is positioned within postcolonial discourse to amplify narratives, experiences and realities that are anti-oppressive especially within critical discourse.
Re-conceiving Property Rights in the New Millennium: Towards a New Sustainable Land Relations Policy
by Ben ChigaraThis book constitutes volume two of a two volume examination of development community land issues in Southern Africa. Following from volume one Southern African Development Community Land Issues, this book considers the possibility of a new, sustainable land relations policy for Southern African Development Community States (SADC) that are currently mired up in land disputes that have become subject of domestic, regional and international tribunals. Chigara demonstrates that land relations in the SADC have always been, and will perhaps remain, a matter for constitutional regulation. Because constitutional laws are distinctive from other laws only by constitutional design, legal contests appear to be the least likely means for settlement in the sub-region. Only human rights inspired policies, that respond to the call for social justice by acknowledging both the current and the underlying contexts to the disputes, hold the most potential to resolve these disputes. The book recommends efficient pedagogical counter-apartheid-rule psychological distortions regarding the significance of human dignity (PECAPDISH) as a pre-requisite and corollary to the dismantling of the salient physical legacy of apartheid-rule in affected SADC States. The book shows that PECAPDISH’s potential and benefits would be enormous. The book will be of interest to students and researchers of Property and Conveyancing Law, Human Rights Law, and Land Law.
Re-energizing the Corporation
by Wilcox Mark Ridderstrale JonasRe-energizing The Corporation is built on the groundbreaking 3e leadership model which makes sense of the three Es of Envisioning, Engaging and Executing. By understanding and following the model, you will be able to create compelling pictures of the future of your organization; build a following of individuals committed to getting the vision into reality; and maximize team performance to deliver on your dream.
Re-engaging with Sustainability in the Anthropocene Era: An Institutional Approach (Elements in Organization Theory)
by Andrew Hoffman P. Devereaux JenningsInstitutional Dynamics for Re-Engaging with Sustainability in the Anthropocene Era applies organization theory to a grand challenge: our entry into the Anthropocene era, a period marked not only by human impact on climate change, but on chemical waste, habitat destruction, and despeciation. It focuses on institutional theory, modified by political readings of organizations, as one approach that can help us navigate a new course. Besides offering mechanisms, such as institutional entrepreneurship, social movements, and policy shifts, the institutional-political variant developed here helps analysts understand the framing of scientific facts, the counter-mobilization of skeptics, and the creation of archetypes as new social orders.
Re-engineering of Products and Processes
by Yuri Borgianni Federico Rotini Gaetano CasciniWhilst previous methods for business process reengineering have focused on time and cost reduction policies to preserve competitive services and products, Re-engineering of Products and Processes: How to Achieve Global Success in the Changing Marketplace presents a new approach which aims to include aspects that impact the customer perceived value. This method supports business reengineering initiatives by identifying process bottlenecks as well as new products and services viable to overcome market competition. This original approach is described step-by-step, explaining the theory through examples of performable tasks and the selection of relevant tools according to the nature of the problem. Supported by illustrations, tables and diagrams, Re-engineering of Products and Processes: How to Achieve Global Success in the Changing Marketplace clearly explains a method which is then applied to several case studies across different industrial sectors. Re-engineering of Products and Processes: How to Achieve Global Success in the Changing Marketplace provides a scientific reference for researchers and PhD students working in several fields of the Industrial Engineering: mechanical, electric, electronic sectors and, more in general, all the industrial areas where there are needs to design innovative products. The step-by-step description on how to employ the proposed method and its application to practical examples, make the book a key resource for industry consultants and managers who look to increase the value of their products and services for new and existing customers.
Re-envisioning Higher Education’s Public Mission: Global Perspectives
by Antigoni Papadimitriou Marius BobocThis book covers initiatives related to higher education’s public mission such as university-community engagement, knowledge transfer, economic development, and social responsibility, using empirical and conceptual cases in the US, South America, Europe, Africa, and Asia. In order to develop a better understanding of public mission initiatives in higher education across the globe, the volume editors developed a theoretical framework emerging from organizational theory. Each chapter analysis uses both external environmental elements (political, economic, sociocultural, and technological), as well as internal institutional elements (mission, vision, leadership, and governance). Finally, each chapter highlights issues related to implementation and challenges with the intent of prompting readers to consider appropriate ways in which to adopt some of the lessons learned by the contributing authors.
Re-envisioning Organizations through Transformational Change: A Practitioners Guide to Work, Workforce, and Workplace
by Shruti Tripathi Poornima Madan Fehmina Khalique Geetika PuriThe journey towards the future of work was greatly accelerated due to the COVID pandemic. Some changes have altered the functioning of the business world forever. Against the backdrop of these alterations, variations, and modifications, this book presents and analyzes three crucial factors: work, workforce, and workplace and their transformation into new-age organizations for meeting its customer expectations and long-term strategic goals. Companies must focus on ways of deployment of policies and practices that meet the business needs from the perspective of external changes. To achieve this goal, the organizations must realign their stakeholders and indulge in critical thinking by looking deeply into factors responsible for bringing about this transformational change. Re-envisioning is the current critical need for organizations to thrive; they must incorporate best practices to beat the competition and add value to their existing HR processes. This book clearly presents the practices and policies of successful organizations through the contribution of industry leaders. This book helps you understand the dynamism of work, workforce, and workplace that exist in organizations (as well as the challenges these organizations face) and their impact on business practices. The authors cover these broad areas because of the need to diversify and promote organic inclusive growth. Essentially, re-envisioning our organizations is the new normal. Organizations must leave the shackles of what might have been and look to what they can be. Stakeholders, employees, and the environment have been drastically altered, and organizations must change accordingly to survive. What now matters is how much an organization re-envisions itself and how it deals with all that is happening.
Re-evolución en el servicio: La transformación del servicio al cliente en el siglo XXI
by Gabriel Vallejo Lopez¿Cómo mejorar en el servicio al cliente? Este libro nos da las claves para ser cada día mejores en este aspecto. <P><P>Durante casi dos décadas Gabriel Vallejo López ha intentado resolver una pregunta: ¿por qué somos tan malos en el servicio al cliente? Para encontrar la respuesta, se volcó a revisar en detalle a cientos de compañías y entender por qué son tan frecuentes las miles de quejas de los compradores. <P>Re-evolución en el servicio revela sus sorprendentes conclusiones para tener una clara radiografía del servicio en América Latina. Pero da un paso adicional. Entrega un modelo único y revolucionario para que las empresas entiendan los deseos de sus clientes, se adapten a sus necesidades reales y puedan afrontar de manera concreta los retos que plantea el servicio al cliente en la era digital. <P>Un libro, como escribe en el prólogo Ricardo Ávila, director del diario Portafolio, "de lectura obligatoria en cualquier momento, pero más cuando la tarea de cumplir los presupuestos se vuelve la asignatura más difícil de todas".
Re-examining Success: Raising pupils’ examination performance at secondary school: systems, techniques, processes and partners (Practical Teaching)
by David HughesIt’s time to look at how to maximise examination success for your pupils and your school in a whole new way.While the examination performance of pupils can define a school’s success, schools have been less than systematic in preparing pupils to give their optimal performance. They focus too heavily on outcomes and too lightly on inputs to the learning process which influence performance. Whole school revision strategies, if they exist, are often curriculum knowledge based, and not designed to support and challenge individual pupils effectively.This book provides the research and practical insights required to radically review and remodel exam preparation provision with a view to ensuring more pupils, particularly those that are vulnerable, can perform to their potential. It explores recent knowledge acquisition and retention strategies, looks at reviewing pedagogical approaches across the curriculum, and addresses the need to work with pupils and parents in new ways. Most importantly it takes an ethical and mentally healthy approach to looking at effective exam preparation.Individual teachers or school leaders can use the book to enhance their current provision at a personal level, while headteachers can drive more radical change by implementing the strategies and approaches at a whole school level.
Re-examining the UK Newspaper Industry (Routledge Focus on Journalism Studies)
by Marc EdgeThis book dispels myths surrounding the newspaper industry’s financial viability in an online world, arguing that widespread predictions of pending newspaper extinction are based mostly on misunderstandings of the industry’s operations. Drawing from his training as a business journalist, Marc Edge undertakes a thorough analysis of annual financial statements provided by newspaper companies themselves to explain the industry’s arcane economics. The book contextualizes available data within the historical context in which various news publishers operate and outlines the economic history of UK newspapers. It also investigates how UK newspapers survived the 2008–09 recession, considering both national and provincial markets separately. A rigorous look at an often-neglected aspect of the newspaper industry, this volume will be an essential read for scholars of media studies, journalism studies, and communication studies, especially those interested in studying journalism and news production as occupational identities.
Re-examining the UK Newspaper Industry (Routledge Focus on Journalism Studies)
by Marc EdgeThis book dispels myths surrounding the newspaper industry’s financial viability in an online world, arguing that widespread predictions of pending newspaper extinction are based mostly on misunderstandings of the industry’s operations.Drawing from his training as a business journalist, Marc Edge undertakes a thorough analysis of annual financial statements provided by newspaper companies themselves to explain the industry’s arcane economics. This book contextualizes available data within the historical context in which various news publishers operate and outlines the economic history of UK newspapers. It also investigates how UK newspapers survived the 2008–09 recession, considering both national and provincial markets separately.A rigorous look at an often-neglected aspect of the newspaper industry, this volume will be an essential read for scholars of media studies, journalism studies, and communication studies, especially those interested in studying journalism and news production as occupational identities.
Re-framing Regional Development: Evolution, Innovation and Transition (Regions and Cities #62)
by Philip CookeTurbulence characterises the current global scene. This book uses complementary theoretical approaches to understand and help prescribe policies to ‘re-frame’ the regional development problem in turbulent times. These approaches are: evolutionary complexity; evolutionary economic geography; emergence theory; and resilience theory. From below, they address the four major crises creating a ‘perfect storm’ for societies and economics involving: the climate change crisis; the energy crisis; the banking and financial crisis; and the global economic crisis. This book analyses and proposes ways in which regional economies, in particular, are having to be ‘reframed’ to address these crises. First, many must evolve in new ways, possibly moving back from the ‘service economy’ towards a new, greener form of manufacturing of goods as well as services. Accordingly, regional economies are innovating in new ways. Amongst these are the quest for ‘relatedness’ within their own regional orbits, and promoting ‘modularity’ as a mode of analysis and a policy stance to stimulate innovation across industry and geographical borders. Finally, regional economies and societies are discovering that, from a ‘resilience’ perspective, they must find answers to the higher levels of governance with which they increasingly struggle. In this respect regional economies are in ‘transition’ and regional processes are ‘emergent’. The transition seeks to address the four crises, involving re-balancing, re-directing and re-framing future policy and practice. This book describes many of the novel ‘framings’ involved in understanding the new ways in which this major task is being addressed in theory, policy and everyday practice.
Re-imagining Diffusion and Adoption of Information Technology and Systems: IFIP WG 8.6 International Conference on Transfer and Diffusion of IT, TDIT 2020, Tiruchirappalli, India, December 18–19, 2020, Proceedings, Part II (IFIP Advances in Information and Communication Technology #618)
by Yogesh K. Dwivedi Nripendra P. Rana Sujeet K. Sharma Bhimaraya MetriThis two-volume set of IFIP AICT 617 and 618 constitutes the refereed proceedings of the IFIP WG 8.6 International Working Conference "Re-imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation" on Transfer and Diffusion of IT, TDIT 2020, held in Tiruchirappalli, India, in December 2020.The 86 revised full papers and 36 short papers presented were carefully reviewed and selected from 224 submissions. The papers focus on the re-imagination of diffusion and adoption of emerging technologies. They are organized in the following parts: Part I: artificial intelligence and autonomous systems; big data and analytics; blockchain; diffusion and adoption technology; emerging technologies in e-Governance; emerging technologies in consumer decision making and choice; fin-tech applications; healthcare information technology; and Internet of ThingsPart II: diffusion of information technology and disaster management; adoption of mobile and platform-based applications; smart cities and digital government; social media; and diffusion of information technology and systems
Re-imagining Professional Experience in Initial Teacher Education: Narratives of Learning
by Judy Williams Ange Fitzgerald Graham ParrThis book takes a fresh look at 'professional experience' in initial teacher education in Australia. Using collaborative narrative methodologies, the authors critically explore the ways in which one faculty of education engages with schools, industry, the teaching profession and government policy to deliver an innovative professional experience program. It includes chapters offering new perspectives on more traditional practicums in schools, as well as those reporting on exciting partnership initiatives where pre-service teachers, teacher educators and practitioners work together to teach and learn in new and mutually beneficial ways. There is a particular focus on the professional learning of all stakeholders from across the professional experience program. The book allows readers to gain a new understanding of the experiences and learning opportunities available to all stakeholders when a professional experience program makes a priority of boundary work, relational work and identity work. With the critical and creative power of narrative to convey what other research methodologies cannot, it shows how one institution has developed a variety of innovative approaches and structures in response to on-going debates on quality in teacher education, the role of educational partnerships in teacher preparation and the personal and professional insights gained from such opportunities.
Re-imagining the Office: The New Workplace Challenge
by Adryan Bell'An office workplace, like so many other products and services in the future, will fail if it only manages to be ordinary'... Adryan Bell, one of the pioneers in the design of work and workspace, uses his new book Re-imagining the Office as a canvas on which to paint a vivid and, at times challenging, image of the future office. Through six inter-related themes, efficiency, effectiveness, engagement, expression, e-work and experience he encourages the reader to challenge and re-invent many existing long-standing workplace conventions. These include basic aspects like office design and image, workplace status and symbolism, dependency on desks, use of alternative work settings and locations, territorialism, use of paper, exploitation of technology and flexibility with time. More fundamentally, he encourages a rethinking of the whole concept and location of the workplace - and its role in supporting our work and the organisations we work for. The book is both backward as well as forward looking as the author remarks: 'we can learn from the past. And we should not throw everything completely away in boldly pursuing, as we must do, the new future'. Re-imagining the Office is a call to arms for all those concerned with workplace design; with the engagement of employees; with the practical task of nurturing the culture of knowledge, innovation and transformation that are now seen as key to future competitiveness in business and the delivery of relevant and sustainable services in the public sector.
Re-imagining the Research Process: Conventional and Alternative Metaphors
by Mats Alvesson Jorgen SandbergThis book offers a unique solution to the shortage of more imaginative and engaging research by re-imagining the core elements of the research process. In contrast to existing methods, which mainly focus on standard ingredients in the research process, the metaphorical approach taken here offers a more varied and comprehensive platform for producing novel, influential and relevant research. The set of guiding principles suggested in the book provides researchers with the resources to break away from existing conventions and templates for conducting and writing research. Re-imagining the Research Process: Conventional and Alternative Metaphors is suitable for upper-undergraduate and postgraduate students and researchers interested in challenging traditional views of the research process. Mats Alvesson holds a chair in the Business Administration department at Lund University in Sweden and is also a part-time professor at University of Queensland Business School, Australia and at Cass Business School, UK. Jorgen Sandberg is Professor at UQ Business School, University of Queensland, Australia, and Distinguished Research Environment Professor in Organization Studies at the Warwick Business School, UK.
Re-imagining the Research Process: Conventional and Alternative Metaphors
by Mats Alvesson Jorgen SandbergThis book offers a unique solution to the shortage of more imaginative and engaging research by re-imagining the core elements of the research process. In contrast to existing methods, which mainly focus on standard ingredients in the research process, the metaphorical approach taken here offers a more varied and comprehensive platform for producing novel, influential and relevant research. The set of guiding principles suggested in the book provides researchers with the resources to break away from existing conventions and templates for conducting and writing research. Re-imagining the Research Process: Conventional and Alternative Metaphors is suitable for upper-undergraduate and postgraduate students and researchers interested in challenging traditional views of the research process. Mats Alvesson holds a chair in the Business Administration department at Lund University in Sweden and is also a part-time professor at University of Queensland Business School, Australia and at Cass Business School, UK. Jorgen Sandberg is Professor at UQ Business School, University of Queensland, Australia, and Distinguished Research Environment Professor in Organization Studies at the Warwick Business School, UK.
Re-making Communication At Work
by Jesse SostrinAlmost 400 years ago philosophers John Locke and David Hume implicitly defined communication as a tool for the transmission of pure ideas, stating that the ideas themselves are what matter, not the way in which they are expressed and exchanged. Now known as the transmission model, this form of communication is still the foundation for academic courses in communication theory and practice, and is embedded in most business literature and education that address subjects related to workplace communication, organization behavior and culture, leadership, and conflict resolution. But what if this accepted model of communication was incomplete? Re-Making Communication at Work argues that the transmission model of communication needs to be replaced by a new approach to communication. Sostrin challenges the status quo by exposing the most common myths that inaccurately define successful communication at work. These misperceptions are replaced by a set of core principles that deliver a clear mandate for re-making communication at work. Sostrin not only provides the theoretical foundation for this new approach, but he uses a straightforward model and exercises that demonstrate how managers, students, and consultants can powerfully improve relationships, decision-making, and collaboration with a few lines and circles.