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The Nordstrom Way to Customer Service Excellence
by Robert Spector Patrick D. MccarthyThe Nordstrom Way shows the direct link between empowering your employees and creating a long-term relationship with your customers. More businesses should follow Nordstrom's example.--Howard Schultz, Chairman, Starbucks CoffeeVirtually every company wants to be the Nordstrom of their industry. Nordstrom is one of only five companies to make Fortune's "best companies to work for" and "most admired" list every year the surveys have been taken. Despite its position in the hard-hit retail sector, Nordstrom, with 193 stores in 28 states, never experienced a quarterly loss during the recent economic downturn. The Nordstrom Way to Customer Service, Second Edition explains what every business can learn from the world's most famous customer-service-driven company.New material in this revised edition includes:"How To Become The Nordstrom Of Your Industry"Tools for creating a customer-driven cultureChapters on Nordstrom's online customer service and the innovative social commerce features of its websiteBreakthroughs on Nordstrom's multi-channel approach to customer serviceNordstrom follows a set of principles that has made it a leader in its industry. Discover what endears Nordstrom to its customers, and learn how to apply those same standards to your company.
Norm Change in International Relations: Linked Ecologies in UN Peacekeeping Operations (Routledge Research on the United Nations (UN))
by John KarlsrudIn recent decades there have been several constructivist scholars who have looked at how norms change in international relations. However few have taken a closer look at the particular strategies that are employed to further change, or looked at the common factors that have been in play in these processes. This book seeks to further the debates by looking at both agency and structure in tandem. It focuses on the practices of linked ecologies (formal or informal alliances), undertaken by individuals who are the constitutive parts of norm change processes and who have moved between international organizations, academic institutions, think tanks, NGOs and member states. The book sheds new light on how norm change comes about, focusing on the practices of individual actors as well as collective ones. The book draws attention to the role of practices in UN peacekeeping missions and how these may create a bottom–up influence on norm change in UN peacekeeping, and the complex interplay between government and UN officials, applied and academic researchers, and civil society activists forming linked ecologies in processes of norm change. With this contribution, the study further expands the understanding of which actors have agency and what sources of authority they draw on in norm change processes in international organizations. A significant contribution to the study of international organizations and UN peacekeeping, as well as to the broader questions of global norms in IR, this work will be of interest to students and scholars of international relations alike.
The Norm Chronicles: Stories and Numbers About Danger and Death
by Michael Blastland David SpiegelhalterA statistician and a journalist reveal the real story behind the statistics on risk, chance, and choice
Normal Gets You Nowhere
by Kelly Cutrone Meredith Bryannor-mal: 2a: according with, constituting, ornot deviating from a norm, rule or principle b: conforming to a type, standard, or regular pattern 4 a: of, relating to, or characterized by average intelligence or development Uh, who wants that?Hot on the heels of her New York Times bestseller IfYou Have to Cry, Go Outside, Kelly Cutrone isback with another no-holds-barred book to awaken our souls and kick our assesinto gear. In Normal Gets You Nowhere, she invites us to get our freakon. History is full of successful, world-changing people who did not fitin. Think Nelson Mendela, Joan of Arc, EleanorRoosevelt, John Lennon. Instead of changing themselves to accommodate thestatus quo or what others thought they should be, these people hung a light ontheir differences – and changed humanity in the process. There’s already anarmy of supertalented uberfreakschanging the world–isn’t it time you joined them?
Normalization of Multidimensional Data for Multi-Criteria Decision Making Problems: Inversion, Displacement, Asymmetry (International Series in Operations Research & Management Science #348)
by Irik Z. MukhametzyanovThis book presents a systematic review of multidimensional normalization methods and addresses problems frequently encountered when using various methods and ways to eliminate them. The invariant properties of the linear normalization methods presented here can be used to eliminate simple problems and avoid obvious errors when choosing a normalization method. The book introduces valuable, novel techniques for the multistep normalization of multidimensional data. One of these methods involves inverting the normalized values of cost attributes into profit attributes based on the reverse sorting algorithm (ReS algorithm). Another approach presented is the IZ method, which addresses the issue of shift in normalized attribute values. Additionally, a new method for normalizing the decision matrix is proposed, called the MS method, which ensures the equalization of average values and variances of attributes. Featuring numerous illustrative examples throughout, the book helps readers to understand what difficulties can arise in multidimensional normalization, what to expect from such problems, and how to solve them. It is intended for academics and professionals in various areas of data science, computing in mathematics, and statistics, as well as decision-making and operations.
Normalized Financial Wrongdoing: How Re-regulating Markets Created Risks and Fostered Inequality
by Harland PrechelIn Normalized Financial Wrongdoing, Harland Prechel examines how social structural arrangements that extended corporate property rights and increased managerial control opened the door for misconduct and, ultimately, the 2008 financial crisis. Beginning his analysis with the financialization of the home-mortgage market in the 1930s, Prechel shows how pervasive these arrangements had become by the end of the century, when the bank and energy sectors developed political strategies to participate in financial markets. His account adopts a multilevel approach that considers the political and legal landscapes in which corporations are embedded to answer two questions: how did banks and financial firms transition from being providers of capital to financial market actors? Second, how did new organizational structures cause market participants to engage in high-risk activities? After careful historical analysis, Prechel examines how organizational and political-legal arrangements contribute to current record-high income and wealth inequality, and considers societal preconditions for change.
Norman Hall's State Trooper & Highway Patrol Exam Preparation Book
by Norman HallA Simon & Schuster eBook. Simon & Schuster has a great book for every reader.
Normative Economics in the History of Economic Thought: Marx, Mises, Friedman and Popper (Routledge Advances in Social Economics)
by Sina BadieiThis book examines the role of normative economics in the writings of Karl Marx, Ludwig von Mises, Milton Friedman and Karl Popper.The book shows that while distinguishing positive from normative economics can be helpful, this distinction should not minimize the importance of normative economics or reject the possibility of offering objective evaluations of social phenomena and policies in normative economics. The book offers a critical assessment of the attempts by Marx, Mises and Friedman to reduce scientific economics to the positive analysis of social phenomena alone. Through a meticulous analysis of their work, the book shows that their positive theories fail to justify their evaluations of economic phenomena and policies. The book then draws on the writings of Popper to maintain that we should place normative economics at the center of economics. The book argues that normative economics can choose the norms underlying its evaluations of social situations and policies objectively and relies on some of Popper’s ideas to offer some criteria that can facilitate the selection of these norms.The book will be of interest to economists, historians of economic thought, philosophers of economics and political theorists and philosophers.
Normative Foundations of Business
by Jaan Elias J. Gregory DeesWhat is the appropriate role for business to play in a capitalist society? In analyzing responses to this question, this note distinguishes two separate dimensions. The first involves the distinctive objective of business as a social institution, considers the pros and cons of profit maximization as well as alternatives to profit maximization such as putting the customer or the employee first, stakeholder theory, and the corporation as a public service entity. It then considers a second dimension, the appropriate moral constraints on business's pursuit of its objectives. On this dimension, the note considers minimal strategic compliance, libertarian structures against force or fraud, the law, social norms, and independent standards of moral behavior.
Normative Political Economy: Subjective Freedom, the Market and the State (Routledge Frontiers Of Political Economy Ser.)
by David P. LevineNormative Political Economy explores the criteria we use for judging economic institutions and economic policy. It argues that prevailing criteria lack sufficient depth in their understanding of subjective experience. David Levine's arguments cover topics which include: * basic needs, equality and justice * freedom, self-integration and creative living * the role of the state * capitalism and the good society
Normative Readings of the Belt and Road Initiative: Road To New Paradigms
by Wenhua Shan Kimmo Nuotio Kangle ZhangThis timely book offers revealing insights into the changing role of China in world governance as exemplified by the Silk Road Initiative, the People’s Republic’s first published major initiative for external affairs. Focusing on various aspects of the Silk Road Initiative, particularly those that are largely neglected in current discussions, including culture and philosophy, finance and investment, environmental protection and social responsibility, judiciary and lawyers, the authors explore a wide range of contexts in which China’s role as an emerging power in international relations and international law is examined. In the current era of ever-increasing populism, protectionism and challenges to globalization, the authors explore the Chinese philosophy underpinning Chinese norms of regional and international development. Bearing in mind the political and economic uncertainties hampering the establishment of such norms, the authors offer crucial insights into how the Silk Road Initiative could or should be developed and regulated.Given its depth of coverage, the book is an indispensable read for anyone interested in the Initiative and its social-legal implications.
Normatives Entscheiden: Aufgaben und Merkmale der Entscheidungs- und Erwartungsnutzentheorie (essentials)
by Siegfried WeinmannIn knapper Form stellt dieses essential die Theorie des Erwartungsnutzens verständlich dar. Wer sich in kurzer Zeit einen sicheren Umgang mit Modellen der Nutzenmaximierung erwerben will, kommt an diesem Buch nicht vorbei. Es setzt am Ursprung der Theorie des Erwartungsnutzens an, leitet die Modelle aus der These des rationalen Verhaltens ab und diskutiert ihre Wirksamkeit an allgemeingültigen Fällen wie dem Problem des Fahrers bei der Wahl seiner Route oder dem Problem des Investors bei der Wahl der Mischung zweier Wertpapiere. Das essential führt den Leser in origineller Weise auf den wissenschaftlichen Pfad der normativen Entscheidung über unsichere Gewinne oder Verluste.
Normatives Entscheiden: Aufgaben und Merkmale der Entscheidungs- und Erwartungsnutzentheorie (essentials)
by Siegfried WeinmannIn knapper Form stellt dieses essential die Theorie des Erwartungsnutzens verständlich dar. Wer sich in kurzer Zeit einen sicheren Umgang mit Modellen der Nutzenmaximierung erwerben will, kommt an diesem Buch nicht vorbei. Es setzt am Ursprung der Theorie des Erwartungsnutzens an, leitet die Modelle aus der These des rationalen Verhaltens ab und diskutiert ihre Wirksamkeit an allgemeingültigen Fällen wie dem Problem des Fahrers bei der Wahl seiner Route oder dem Problem des Investors bei der Wahl der Mischung zweier Wertpapiere. Das essential führt den Leser in origineller Weise auf den wissenschaftlichen Pfad der normativen Entscheidung über unsichere Gewinne oder Verluste. In der zweiten Auflage wird dem Leser die Bewertung von Verlusten am Beispiel der Routenwahl eines Fahrers einfacher und klarer vermittelt; entsprechend sind die Aufgaben und Lösungen überarbeitet worden. Die Versicherung unsicherer Gewinne wird ergänzt durch die Berechnung der Risikoprämie voneinander unabhängiger Investitionen in allgemeiner Form.
Normativity and Diversity in Family Law: Lessons from Comparative Law (Ius Comparatum - Global Studies in Comparative Law #57)
by Nadjma Yassari Marie-Claire FobletsWith regard to family law, this volume examines claims based on cultural tradition, ethnic background, custom, religious affiliation and sexual orientation, as well as various other “claims” that are not officially recognized in state law, in 15 jurisdictions around the world. The country reports seek to determine whether these claims represent a challenge to family law as conceived by the state, and if so, how these challenges are being managed. The focus lies on the interaction between (i) claims and traditions raising minority-related and diversity-related issues and (ii) the state as the addressee of these demands for accommodation. The reports identify specific instances and situations that have proven (and in many cases still are) particularly difficult to resolve. They force decision-makers to engage in a delicate balancing act between different, often clashing interests.
The Normativity of the European Union
by Erik O. EriksenThis book provides an account of what has made European integration possible. Reconstructing the integration process up to the Eurozone crisis, Eriksen provides novel insight into the conditions for integration and the nature of the EU as well as highlighting why European solidarity has become a moral duty.
Normung für alle: Eine Einführung plus CE für Druckgeräte und Maschinen
by Werner FellnerZu berücksichtigende Vorgaben aus Normen und Gesetzen bilden ein komplexes System mit vielschichtigen Wechselwirkungen. Mit Fokus auf Druckgeräte (Behälter und Rohrleitungen) und Maschinen, die in Europa in Verkehr gebracht werden sollen (CE-Kennzeichen!), bietet dieses Fachbuch eine Einführung in die Welt der Normen und Gesetze. Neben Philosophie und Struktur der Verbindlichkeiten vermittelt es notwendiges Fachwissen für die Konstruktion und Planung von Produkten. Es verdeutlicht die Verantwortung von Konstrukteuren und Planern und solchen, die es werden wollen. Das Buch hilft Ihnen bei der Analyse der Vorgaben und der Beschaffung der Informationen.
Normung für alle: Eine Einführung plus CE für Druckgeräte und Maschinen
by Werner FellnerBei der Konstruktion und Planung von Produkten und Anlagen ist eine Vielzahl von Vorgaben aus Normen und Gesetzen zu berücksichtigen. Diese bilden ein komplexes System mit vielschichtigen Wechselwirkungen. Dieses kompakte Fachbuch führt in die Welt der Normung ein und betrachtet dazu im Speziellen das Inverkehrbringen von Druckgeräten (Behälter und Rohrleitungen) und Maschinen. In Europa ist dies mit der CE-Kennzeichnung verbunden, die auf allen Produkten zu finden ist. Das Buch vermittelt die Philosophie und Struktur der Verbindlichkeiten und verdeutlicht die Verantwortung von Fachleuten in Konstruktion und Planung. Neben notwendigem Fachwissen zur Normung wird auch eine Hilfestellung für die Analyse der Vorgaben und der Beschaffung der Informationen gegeben.
Normungs- und Standardisierungsstrategien in China und Indien: Im Spannungsfeld von Industrie- und Geopolitik und Implikationen für Europa
by Joachim Freimuth Siglinde Kaiser Monika SchädlerNormen bzw. Standards sind unterschätzte Teile von Modernisierung und Innovation. Sie wurden zudem lange als rein technische Angelegenheit betrachtet. Spätestens mit der Digitalisierung zeigt sich nun ihre ökonomische und politische Dimension. Dieses Buch betrachtet Normungs- und Standardisierungsansätze in Indien und China. Die Autoren aus Wissenschaft und Praxis analysieren die jeweiligen Kontexte und beleuchten exemplarisch konkrete Themenfelder. China verfolgt konsequent einen zentralen Plan mit einer geordneten Institutionenlandschaft.In Indien kristallisiert sich ein hybrides Modell heraus, das die diverse Struktur des Landes spiegelt. Beide Länder verfügen über ein technologisches Potenzial, das zu einer bedeutsameren Rolle in der globalen Normungsdebatte führen wird. All das hat Implikationen für die deutsche und europäische Ökonomie, die abschließend betrachtet werden.
North Africa: Politics, Region, and the Limits of Transformation
by Yahia H. Zoubir Haizam Amirah-FernándezThis volume provides a comprehensive overview of the contemporary Maghreb. Made up of contributions from leading academics in the field, it highlights specific issues of importance, including international and security affairs. With profiles of individual countries and regional issues, such as migration, gender, integration, economics, and war in Western Sahara, as well as a section dealing with international relations and the Maghreb, including US and EU foreign policy and security issues, North Africa: Politics, Region, and the Limits of Transformation is a major resource for all students of Middle Eastern Studies and North African Politics.
North African Cinema in a Global Context: Through the Lens of Diaspora
by Andrea KhalilThis book provides insight into contemporary film production from North African countries referred to as the Maghreb. Focus is both on the socio-economic context of film production, which suffers some of the same setbacks and obstacles as other regions of the developing world, and on the thematic details treated in the films themselves. The book delves into ideas such as gender and sexuality, national identity, political conflict, and issues of post and neo-colonial relationships in the context of globalisation. The book includes close analyses of individual films which at times show the taboo subjects of sexual and substance abuse, the lives of street children, and prostitution, as well as upper-class contradictions between an increasingly global position of privilege while in the midst of a traditionalist society. Others chapters focus on an individual filmmakers’ world view as depicted in representations of contemporary daily life of the average Tunisian, Moroccan or Algerian. The book provides an understanding of day to day existence in Morocco, Tunisia, and Algeria as depicted by local artists. The theoretical questions raised stretch beyond this topic to touch on ‘third world’ art and film production, and production in conditions of political repression and rigid moral conservatism.
North America in Question
by Laura Macdonald Jeffrey AyresCan North America survive as a region in light of the political turbulence provoked by the global economic crisis? Or have regional integration and collaboration reached a plateau beyond which disintegration is likely? In North America in Question, leading analysts from Canada, the United States, and Mexico provide theoretically innovative and rich empirical reflections on current challenges sweeping the continent and on the faltering political support for North American regionalism.This collection begins by reviewing the recent trajectories and events that have undermined North America's trilateral relationship, then addresses concerns that go beyond NAFTA and economic issues, including labour, immigration, energy, the environment, quality of citizenship, borders, women's and civil society struggles, and democratic deficits. Although demonstrating that many informal dimensions of North American integration continue to flourish, the contributors assess whether the future will hold greater economic instability, security crises, and emerging bilateral relationships.
The North American Auto Industry since NAFTA (Themes in Business and Society)
by Greig Mordue Dimitry AnastakisThe auto sector is North America’s most iconic of industries. Since the North American Free Trade Agreement came into existence in 1994, the sector has undergone tremendous change: escalating concerns around climate change, advances in electric and automated vehicles, deindustrialization/reindustrialization, and the rise of low-cost locations as hubs for manufacturing. The North American Auto Industry since NAFTA examines the issues that have preoccupied the development of policy associated with the manufacture of automobiles in North America. The collection addresses the punctuations that have afflicted the industry since NAFTA’s implementation as well as the slower, incremental evolutions that have also occurred. Several aspects of automobility and the industry are explored, including but not limited to the Canadian, American, and Mexican automotive sectors and their evolution and interaction under evolving trade regimes. The book analyses issues surrounding labour, technology, trade policy, regional development, the environment, and broader societal impacts of the automobile. It also draws on the expertise of a wide cross-section of industry experts and scholars to provide readers with a deeper understanding of the automotive industry and its central role in North America’s economic, business, and political landscape.
North American Firms in East Asia: HSBC Bank Canada Papers on Asia, Volume 5
by A. E. Safarian Paul BeamishThis volume examines how foreign firms, which are entering or operating in various Asian countries, have responded to the obstacles and opportunities which were identified in the preceding volumes of this series. There is an overview chapter and seven case studies of Canadian and American-based businesses.The studies cover a variety of sectors such as telecommunication, finance, and engineering services. The authors highlight a range of issues that have to be resolved when operating in particular countries. The outcome of the bargaining process on entry into another country, for example, or the approach taken in personnel relations, can be critical to success or failure.
North American Perspectives on the Development of Public Relations
by Tom WatsonThis is the seventh volume of The National Perspectives on the Development of Public Relations: Other Voices series, which is the first to offer an authentic worldwide view of the history of public relations freed from a corporatist framework. . The series features seven books, six of which cover continental and regional groups including (Book 1) Asia and Australasia, (Book 2) Eastern Europe and Russia, (Book 3) Middle East and Africa, (Book 4) Latin America and Caribbean, (Book 5) Western Europe, and this volume, (Book 7) North America. The sixth volume featured five essays on new and revised historiographic and theoretical approaches. Written by leading public relations historians and scholars, some histories of national public relations development are offered for the first time while others are reinterpreted using new archival sources and other historiographical approaches. The National Perspectives on the Development of Public Relations: Other Voices series makes a major contribution to the wider knowledge of PR's history.
North American Regionalism and Global Spread
by Imtiaz Hussain Roberto DominguezWas the 1993 North American Free Trade Agreement (NAFTA) designed as a definitive trade agreement, or as a stepping stone? This book reviews NAFTA's performances on trade, investment, intellectual property rights, dispute-settlement, as well as environmental and labor side-agreements within a theoretical construct.