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People-Centric Organizational Change: Engaging Employees with Business Transformation
by Professor Julie HodgesThe only way to achieve successful business change is by engaging employees and making the transformation people-centric. This book explains how to achieve this. Written by a leading voice in the change management industry who has both academic and practitioner experience, People-Centric Organizational Change is a practical guide for change professionals and postgraduate students. It covers everything from what people-centric change is and why it's essential to engage people with the change through to the importance of the communication of change and how to do this effectively with a distributed workforce in a hybrid working environment. Using evidence-based research, this book fully explores the human dynamic of change, explains how to promote collaboration between colleagues and shows how to involve line managers in the change process. There is also advice on how to encourage staff to see change as an opportunity rather than a threat. People-Centric Organizational Change also includes discussion of the impact of change on employee wellbeing as well as the relationship between Equality, Diversity and Inclusion (EDI) and change. There is also advice on how to build people-centric initiatives into an overall change strategy. It is full of country agnostic tools and tips that can be used across cultures as well as frameworks and skills that can be applied in public, private and third sector settings. Global case studies and examples throughout help to put the content into context and show how a people-first approach to change works in practice. Online resources include PowerPoint slides for each chapter.
People-Centric Skills: Interpersonal and Communication Skills for Financial Professionals (Wiley Corporate F&a Ser.)
by Danny M. GoldbergUse your interpersonal and communication skills as a financial professional to work successfully with clients Embark on a journey to further develop your career when you read People-Centric Skills: Interpersonal and Communication Skills for Financial Professionals, 2nd Edition. Business leaders consider employee communication skills and critical thinking abilities as essential elements for success. In their work, all professionals must communicate clearly and rely on their interpersonal skills to be successful. This second edition of People-Centric Skills shares the fictional story of Dalton Zimmer, executive coach and public speaker. Dalton, all the while juggling his business, kids and social life, provides coaching and communication strategies for handling challenging situations faced by his clients. This insightful narrative will help you expand communication and soft skills as a CPA, auditor, financial planner or other financial professional. As Generation Z is entering the work force, the communication gap between Z and Boomers or Generation X is widening significantly. New to the second edition, you’ll find a discussion of communication between generations and how to bridge them as a financial professional. You can be a more people-centric leader as you engage with a wide range of clients and associates. This book can be a first step to improving interpersonal and communication skills as you continue to develop in your career.
People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals (Wiley Corporate F&A)
by Danny M. Goldberg Manny RosenfeldBusiness Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the "soft skills" that make technical professionals more effective. People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills – whether good or bad – have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments. In a 2013 study sponsored by the Institute of Internal Auditors ("IIA"), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics include: Conflict Management Coaching and Mentoring Building an Effective Team and Team Dynamics Team Leadership Partnering and Relationship Building Effective Meeting Practices Brainstorming and Multivoting Assessing Corporate Culture Active Listening Non-verbal Communications Consensus Building These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a "no" into a "yes." They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.
People Data
by Tine HuusPeople are an organizations' biggest asset and easily amount to 30% of company costs so even small improvements can have a bottom-line impact. People Data demystifies and simplifies the process of understanding and working with human capital metrics, a vital and growing idea within HR. It is not about Big Data systems; it is about the capability of identifying your business-specific people challenges, starting to measure them, and moving on to making data-supported, informed, and future-proof people decisions. With an easy-to-apply set of key metrics that managers can use in their daily leadership and management tasks, as well as examples ofhow to understand, share, and act on human capital metrics.
The People Equation: Why Innovation Is People, Not Products
by David Crawley Deborah Perry PiscioneThe People EquationEvery business leader knows that the key to growth is innovation—if you do what you've always done, you'll get what you've always got. Deborah Perry Piscione and David Crawley argue that ultimately the key to innovation is people. After all, creativity is a uniquely human function, something that can't be automated. So how do you design an organization so that it provides the elements that will bear new thinking and bring forth bold ideas? Through The People Equation.Based on examples from their consulting work and research into successful business practices, Perry Piscione and Crawley's The People Equation enables leaders to create a culture where psychological safety is a given, risk taking is embraced, and collaboration between highly competent people is nurtured. When experiments and new initiatives look promising, Perry Piscione and Crawley's Improvisational Innovation process provides a road map to quickly develop ideas and bring them to market. All this requires upending the usual organizational pyramid and instilling a completely new mindset throughout the organization.Perry Piscione and Crawley show that in our rapidly changing world, the top is not where the really disruptive ideas are going to come from. And if people are afraid to take chances, even fail, you're never going to get those ideas—playing it safe means you'll be out of the game. The People Equation provides you with a formula for exponentially increasing out-of-the-box thinking in your organization and multiplying your chances for greater growth and success.
People Express (A)
by Leonard A. Schlesinger Debra WhitestoneDescribes the start up, strategy, organizational design, and operations over the first eighteen months of the airline. Focuses on the creative use of human resources as an integral part of the business strategy.
People Express Airlines: Rise and Decline
by Michael BeerDescribes the innovative approach to organizing and managing employees by People Express and describes the company's eventual demise. This material can be used to inform about leading edge human resource management practices and to raise questions about what went wrong. Why did People Express succeed in its early years and why did it ultimately fail?
People Express Airlines: Rise and Decline
by Michael BeerDescribes the innovative approach to organizing and managing employees by People Express and describes the company's eventual demise. This material can be used to inform about leading edge human resource management practices and to raise questions about what went wrong. Why did People Express succeed in its early years and why did it ultimately fail?
The People Factor
by Linda J. Bilmes W. Scott GouldSuccessful businesses have spent the past two decades retooling and rethinking how to manage their people better. Most big companies that have survived and prospered in the 21st century view employees as a vital strategic asset. In comparison, the U.S. federal government is a Stone Age relic, with its top-down bureaucracy, stovepiping of labor and responsibilities, and lack of training and investment in its own public servants. The inevitable result is a government not keeping up with the complex demands placed on it. In T he People Factor, Linda Bilmes and Scott Gould present a blueprint for reinvigorating the public sector in order to deliver results for America. Their premise is that the federal government can achieve the same gains as the best private sector and military organizations by managing its people better. Their new vision for public service is based on "The People Factor," a set of management tools drawn from best practices in successful companies, the military, and high-performing government agencies. Part One of The People Factor book shows why the U.S. personnel system needs reform, revealing the high price of inaction. Part Two lays out the specific steps that must be taken to achieve the necessary gains. Part Three focuses on how to implement the People Factor and make the authors' vision a reality. They argue that the next president needs to turn this issue into a top priority and use political capital to push reform. Highlights of the book include: Extensive original survey research Case studies from government and the military Interviews with leading thinkers on strategic human capital A number of specific proposed innovations A detailed proposal for a nationwide effort to train and revitalize the public service
The People Factor
by W. Scott Gould Linda J. BilmesSuccessful businesses have spent the past two decades retooling and rethinking how to manage their people better. Most big companies that have survived and prospered in the 21st century view employees as a vital strategic asset. In comparison, the U.S. federal government is a Stone Age relic, with its top-down bureaucracy, stovepiping of labor and responsibilities, and lack of training and investment in its own public servants. The inevitable result is a government not keeping up with the complex demands placed on it. In T he People Factor, Linda Bilmes and Scott Gould present a blueprint for reinvigorating the public sector in order to deliver results for America. Their premise is that the federal government can achieve the same gains as the best private sector and military organizations by managing its people better. Their new vision for public service is based on "The People Factor," a set of management tools drawn from best practices in successful companies, the military, and high-performing government agencies. Part One of The People Factor book shows why the U.S. personnel system needs reform, revealing the high price of inaction. Part Two lays out the specific steps that must be taken to achieve the necessary gains. Part Three focuses on how to implement the People Factor and make the authors' vision a reality. They argue that the next president needs to turn this issue into a top priority and use political capital to push reform. Highlights of the book include: ? Extensive original survey research ? Case studies from government and the military ? Interviews with leading thinkers on strategic human capital ? A number of specific proposed innovations ? A detailed proposal for a nationwide effort to train and revitalize the public service
The People Factors: Clarity, Unity, Agility-Leadership Practices Proven to Accelerate Strategic Results
by Henry M. Frechette Jocelyn R. Davis Edwin H. BoswellSuccess in business is all about creating the most value faster than the competition. Yet research shows that only 30% of strategic initiatives fully succeed on time, even with streamlined processes in place, detailed metrics to chart the course, and plenty of resources on hand to get the job done. Why? In this chapter, the authors, all of whom are executives at a global consulting firm, take a closer look at the three often overlooked "people factors" they believe are key drivers of strategic speed: clarity (understanding the goal), unity (collaborating across work groups), and agility (adapting quickly). Using examples from organizations such as Thermo Fisher Scientific, Tata Sky, and the American University of Iraq, the authors show how you can manage these people factors to achieve accelerated results. The chapter concludes with a description of four leadership practices-affirming strategies, driving initiatives, managing climate, and cultivating experience-that boost clarity, unity, and agility and will help you increase strategic speed in your organization. This chapter was originally published as Chapter 2 of "Strategic Speed: Mobilize People, Accelerate Execution."
People-Focused Knowledge Management: How Effective Decision Making Leads To Corporate Success
by Karl WiigThe business environment has changed. Sharper competition requires organizations to exhibit greater effectiveness in their operations and services and faster creation of new products and services—all hallmarks of the knowledge economy. Up until now, most of the knowledge management literature has focused on technology, systems, or culture. This book moves to the next stage, to focus on the people—the knowledge workers themselves. Noted expert Karl Wiig synthesizes recent research findings in cognitive science and related fields to describe how people actually work. He focuses on how people learn, remember, make decisions, solve problems and act—in general, how knowledge relates to work behavior. By understanding how people work, managers can improve effectiveness to gain competitive advantage.
People Follow People: The Twelve Characteristics of an Influential Leader
by Sam CawthornIf you want to be a leader, it needs to come from the heart At a moment when many of us have lost confidence in brands, companies, influencers and leaders, it’s time to ask why—as well as what sort of leaders we should aspire to be ourselves to bring that confidence back. Step forward Sam Cawthorn, an influencer at the top of his game and the founder of Speakers Institute, an international organisation that helps leaders and influencers create powerful, trusted and distinctive voices. Sam knows exactly what it took him to get where he is today, and the secret sauce wasn’t flashy charisma, expensive clothes, and a perfect smile. As he argues in People Follow People, what really wins respect—and can tie hearts and minds to you for a lifetime—comes from inside: our values, character, loyalty, and integrity. These days, no one is that impressed by how many “likes” or followers someone has. Instead they want to know what leaders find truly meaningful—and whether they can be trusted to stand by it. Chapter-by-chapter, Sam shows current and aspiring leaders how to respond to this priority shift: why it’s so crucial to build trust, why you need a vision before you can create your business plan; why significance is often longer-lasting than success, and much more. With practical examples and insight—such as overcoming the daily pain from his own disability—he demonstrates that where you need to start is with yourself: if you’re not working hard on you and understanding what you value deep down, you’ll never win the loyalty and respect it takes to have others follow your path. Win the hearts and minds of consumers, clients and employees Become a trusted influencer who people relate to and truly respect Implement your clarified values and mission with significance, integrity, and success Reexamine your own values and priorities in order to become a leader with longevity This inspirational book is invaluable for leaders at any level, and for anyone who wants to win the respect and attention of our colleagues and customers—and to lead more meaningful lives ourselves in the process.
People Follow You
by Jeb BlountDiscover the secrets to influencing the performance of the people you leadManagers don't get paid for what they do but rather for the performance of their people; therefore, a manager's most important job is coaching behaviors in order to improve performance. In People Follow You managers will learn five easily understood and implemented levers critical to influencing the performance of the people they lead. Ultimately, people follow people that they like, trust, and believe in. Understand how to build stronger relationships with direct and indirect reports that lead to loyalty, higher productivity, and long-term development.Relevant to middle and high level managers, People Follow You provides a foundation for managing people. Practical lessons help managers employ winning interpersonal skills to move others to take action.Learn how to leverage the basics of interpersonal relationships to inspire others to take actionGet a simple and actionable formula for connecting with employees and indirect reports and gaining their buy-in through the use of personal power vs. the power of authorityDiscover the fundamental on-the-job coaching skills that deliver instant performance improvementAuthor Jeb Blount is the most downloaded sales expert in iTunes history; his Sales Gravy and Sales Guy audio programs have been downloaded more than 3 million timesWhen all else is stripped away, people don't work for companies, paychecks, perks, or slogans, people work for you. Become a manager people will follow, and lead your team to greater achievements and measurable gains.
People Fuel: Fill Your Tank for Life, Love, and Leadership
by John TownsendFull of stories, clinical advice, and accessible takeaways, People Fuel outlines the twenty-two relational nutrients we all need to cultivate good relationships that provide energy, focus, and the support you need to succeed.We all need more energy, the vitality that helps us stay motivated, focused and productive in life. We know we receive energy from good nutrition, along with working out, adequate sleep and maintaining positivity. But there is another major source for the energy we need: having the right kinds of relationships with others. Not the ones that drain us, but the ones that refuel us.In his new book, Dr. John Townsend, psychologist, leadership expert and coauthor of the New York Times bestselling Boundaries, shows you how we need the fuel of "Relational Nutrients" from others, and, in turn we can then provide them to others. Our bodies require physical nutrients to stay healthy. If we don’t take enough iron, we can develop anemia. Too little calcium can lead to bone disease. In the same way, John identifies the key Relational Nutrients that we need. As we experience these critical elements from others, we grow mentally and emotionally more sharp and healthy. And as we give these elements back, others benefit as well.Finally, Dr. Townsend details the specific types of people who can either be energy sources or energy drains, and gives concrete steps to help you cultivate relationships with those who will help you be all you were meant to be.The person who taught you how to have boundaries now helps you to experience the best from those people you have allowed into your boundaries.
People Helping People: 75 Years of the Texas Credit Union League
by Edward M. WaltersAn in-depth look at the history of the financial institution, from its 1934 establishment to the 2008 US financial crisis.The first seventy-five years for the Texas Credit Union League have been extraordinary! From its modest inception to its solid stature enjoyed today, the membership’s collective voice has guided us and served as a steadying arm. For three-quarters of a century, we’ve reached out to support one another in our drive toward improving the financial health of credit union members. This book illuminates the individuals who championed the credit union movement in Texas and who worked tirelessly to safeguard our cooperative nature and to enhance our ability to meet member needs.The League story is one of vision, faith, and the firm belief that each of us is enriched because of the sum of our cooperative experiences. Because we continue to support one another, our association lives its mission of protecting credit unions and promoting their growth, strength, and unity.
People Leadership: 30 Proven Strategies to Ensure Your Team's Success
by Gina FolkDo you find yourself and your employees less engaged and less productive in the workplace than you would like? According to a Gallup poll, more than 70 percent of the American workforce today is &“unengaged&”—which means that most of the people in your organization are only showing up to work to go through the motions and collect their paycheck. But there&’s something you can do to change that. In People Leadership, Gina Folk covers thirty proven techniques that she learned and utilized during a twenty-five-year career managing people at a Fortune 500 company. Unlike many of the leadership theories you&’ll find out there, Folk&’s teachings have been implemented and shown to work with real people in real situations. Using Folk&’s practices, any individual charged with managing or supervising others at any level can learn to re-engage their employees and improve their company&’s productivity—and become the boss they&’ve always wanted to be.
The People Link: Human Resource Linkages Across The Pacific
by A. E. Safarian Wendy DobsonThis volume is the third in a series that examines Canada's economic relationships with the countries of East Asia. The purpose of this volume is to illuminate the links among the peoples of the region that Canadians needs to understand when doing business abroad or cooperating with East Asians in North America. The book's six papers examine the role of culture in institutional similarities and differences, both within East Asia and between East Asia and the west, the impact immigrants have on the receiving economy, the role of education and human capital in economic growth, and the role international linkages like trade, investment, cooperation and immigration play in the spread of knowledge.
People Love You
by Jeb BlountWhat you experience is what you remember. The more emotional the experience, the deeper it is branded into your memory. Experience has a massive impact on buying decisions. Every touch point, every time you or someone in your company engages a customer, it creates an experience - something they remember. When they have a negative experience, they tend to vote with their feet (and their wallets) and head straight to your competitors. When customers have positive emotional experiences, it anchors them to your brand, your product or service, and ultimately to you. In the twenty-first century, competitive advantages derived from unique products are services are short-lived because competitors are able to quickly and easily duplicate or match your offering. Likewise a focus on customer satisfaction and loyalty will no longer give you the competitive edge. Delivering a legendary customer experience has emerged as the single most important competitive advantage for companies across all industries. In People Love You you'll learn the real secrets of customer experience including: 7 Essential Principles of Customer Engagement5 Levers for Creating a Legendary Customer ExperienceThe Secret to Bridging the Experience GapHow to Leverage the Pull Strategy to become a Trusted Advisor2 Most Important Rules for Dealing with Pissed-off CustomersIn a hypercompetitive, global marketplace protecting your company's customer base, the lifeblood of your business, must become your number one priority. The rubber hits the road with account managers, project managers, sales professionals, and customer service professionals--the people most connected to customers--who are on the frontlines of customer experience. They build unique and enduring emotional connections with customers that creating long-term revenue and profit streams. In People Love You, human relationship guru, Jeb Blount, gives you a powerful playbook for interacting with customers in a way that creates deep, enduring, visceral connections that withstand relentless economic and competitive assaults.
The People Make the Place: Dynamic Linkages Between Individuals and Organizations (Organization And Management Ser.)
by D. Brent SmithThis volume, in honor of Ben Schneider, highlights his work on the Attraction-Selection-Attrition (ASA) model of organizational behavior which has become one of the most important models in the history of Personnel Psychology. The central tenet of the ASA model is that people matter. Although organizational structure processes, and climate and
People Management: Eine psycho-ökonomische Perspektive: Theorien – Modelle – Praxis
by Margret BorchertDas Lehrbuch stellt psycho-ökonomische Ansätze und Verhaltensmodelle in den Mittelpunkt des People Managements. Diese in der bisherigen Theorie und Praxis zu wenig berücksichtigte Perspektive bietet neuartige Analysegrundlagen für die Beschreibung und das Management des Verhaltens von Beschäftigten in Unternehmen, um Herausforderungen wie Mitarbeitergewinnung, Leistungs- und Gesundheitsförderung besser zu begegnen. Im ersten Teil des Buches stellt die Autorin die konzeptionellen und theoretischen Grundlagen des People Managements vor. Im zweiten Buchteil werden ausführlich die Vertragsbeziehungen zwischen Unternehmen und Beschäftigten sowie verschiedene Ansätze zur Arbeitsgestaltung (beispielsweise Job-Characteristics-Modell, Job-Demands-Resources-Theorie) beleuchtet. Die Umsetzung, Potenziale und Perspektiven von People Management in Wissenschaft und Unternehmenspraxis bilden den thematischen Schwerpunkt des letzten Buchteils. Das Buch richtet sich an BWL- und Wirtschaftspsychologiestudierende im Bachelor- und Masterstudium, aber auch an HR-Praktiker. Lernziele zu Beginn sowie Kontrollfragen und Aufgaben am Ende der einzelnen Kapitel unterstützen Studierende bei der Prüfungsvorbereitung. Für den Transfer in die Praxis unterstützen ausführliche Checklisten dabei, fundierte Schlussfolgerungen für konkrete Handlungs- und Gestaltungsoptionen abzuleiten. Der Inhalt People Management – theoretische Erklärungsansätze und praktische Schlussfolgerungen Herleitung des psycho-ökonomischen Verhaltensmodells Verträge zwischen Unternehmen und Beschäftigten Merkmal- und prozessorientierte Ansätze zur Arbeitsgestaltung Umsetzung, Potenziale und Perspektiven von People Management in Wissenschaft und Unternehmenspraxis
People Management
by Boris Groysberg David LaneHighlights critical gaps between research and practice in the field of strategic human resources management. Also, aims to debunk some myths and preconceptions that general managers bring to their HR decisions. Before class, participants fill out a true-or-false questionnaire for subsequent class discussion.
People Management and Performance
by John Purcell Nicholas Kinnie Juani Swart Bruce Rayton Susan HutchinsonDo human resource management practices actually work? This timely and engaging volume examines the links between people management practices and organizational performance. Focusing on the implementation and impact of HR strategies, the book puts forward a model, which draws attention to: The importance of the culture and values of the organization The needs of professional knowledge workers The links between human resources and performance People Management and Performance takes a critical view of how and why HR practices have had a positive impact on a range of organizations and also considers the implications for theory and practice. Incorporating case studies from well known organizations, such as Nationwide and Selfridges, this book will be of interest to graduate students of HRM and business and management, as well as practitioners working in the field.
People Management In Turbulent Times
by Adrian FurnhamWe have recently seen stock-markets plunge and governments bail out banks. People have been made redundant, and many others are very worried. Some of the short essays in this collection are part musing and part reaction to the recent economic situation, which hope to dispel nonsense and encourage sense in the world of people management.