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The Power of Curiosity: How to Have Real Conversations That Create Collaboration, Innovation and Understanding
by Kathy Taberner Kirsten Taberner SigginsUse the power of curiosity to transform challenging conversations into productive, meaningful, relationship-building experiences at work, home, or school. As leaders, parents, or teachers, navigating difficult conversations is part of the job. How do we keep calm and achieve a productive outcome, all while keeping our relationships intact? The secret is curiosity. Curiosity is the innovation-driving, emotion-calming skill that comes so naturally to us as children, but gets so easily buried beneath our busy, multitasking lifestyles. The good news is that we simply have to relearn what we already know! In The Power of Curiosity, mother-daughter executive coaching team Kathy Taberner and Kirsten Taberner-Siggins walk you through the Curiosity Skills and introduce a step-by-step process to use anytime—but especially when challenging conversations arise. In The Power of Curiosity you&’ll learn: How to be fully present in every conversation, even when distractions aboundThe five listening choices you always have available at home, work, or schoolSpecific calming strategies to access when negative emotions run high A step-by-step process to transform potential conflict into relationship-building opportunities.
The Power of Customer Experience: How to Use Customer-centricity to Drive Sales and Profitability
by Martin NewmanHaving a customer-centric business model has evolved from being a nice-to-have to a must-have for any organization. A focus on products and services alone is no longer enough to outstrip the competition. In the current digital ecosystem, consumers can instantly compare products, prices and services with the touch of a button from the comfort of their home. Therefore, every organization must now focus on their overall customer experience to achieve the tricky but imperative balance between efficiency and personalization. In The Power of Customer Experience, Martin Newman presents clear data that proves the direct link between customer-centricity with profit and shareholder value. Drawing on examples from well-known companies like JD Sports, Delta Airlines, Lego, Selfridges, BMW, Hilton, Deliveroo and Uber, it analyses how organizations provide the most effective customer experience, and reveals the strategies that have allowed them to succeed. Featuring tips and tools throughout, it will enable readers to understand the impact of customer centricity on some of the best known brands, to gain invaluable insights that can be used to grow emerging brands and revitalize existing brands.
The Power of Customer Misbehavior
by Michael FisherTo stay competitive, firms need to build great products but they also need to lend these products to the uses and misuses of their customers and learn extensively from them. This is the first book to explore the idea that allowing customers to adapt features in online products or services to suit their needs is the key to viral growth.
The Power of Data Storytelling
by Sejal VoraThe first-of-its-kind book on data story telling set in the Indian context by an Indian author. The Power of Data Storytelling is a book that aims to solve the classic dilemma of—How do I make company data interesting and present it in the form of a great data story for today’s time-crunched professionals. The book focuses on various methods of converting dry facts and figures into interesting characters, events and relaying them in the form of a story to enable company’s decision-making. The book covers all data story related aspects—art of storytelling, building, writing and visualizing. The book reflects practical corporate examples from varied fields and how data storytelling enabled the decision-making process. It does not require knowledge of sophisticated tools and introduces new, simple and application-oriented methods at every stage to take data storytelling forward. The book has wide application across industries and organizations with data sets that are big and small. It has explanatory written and visual examples at every discussion which makes it less theoretical and more practically applicable.
The Power of Difference: Where the Complexities of Diversity and Inclusion Meet Practical Solutions
by Simon FanshaweGood intentions are not enough - real diversity is about change. This book explains why it's our differences and how we combine them that creates true diversity and generates innovation, fresh thinking and ultimately, success. With clarity and wit, The Power of Difference brings together the author's own experiences with the latest research to explain why inclusion is more than just being nice to people, why unconscious bias training isn't the fix we need and why listening to all individual voices, not just assuming that one viewpoint represents a group, is key. Offering insight, analysis and practical solutions, The Power of Difference is a must read for all managers, leaders and HR professionals as well as anyone looking to engage with the topic, who doesn't know where to start. Exploring how to confront bias, question assumptions and avoid generalizations, this book illustrates why diversity should be part of the overall business strategy, not separate from it. It shows how for innovation and diversity to flourish, we must create spaces that are safe for disagreement, not from disagreement. Written in an engaging yet practical style, this book courageously tackles some of the most significant issues at work today.
The Power of Differentiation
by Barry LaBov"If you want to make history with your brand, read this book!" - Jonathan Randall, President of Mack Trucks North AmericaTwo facts to consider. There are over 500,000 brands in 2,000 categories worldwide. And nearly fifty million Americans left their jobs in 2021 alone. Realizing all this underscores how challenging, critical, and rare a brand is to be valued and loved by not only its customers but its employees as well. According to Barry LaBov, it comes down to just one word: Differentiation. LaBov, author of dozens of books including The Power of Differentiation, is founder of LABOV Marketing, Communications and Training. In this book, he draws on his firm's forty years of differentiating hundreds of companies in dozens of industries. LaBov and team have inspired leaders to identify what makes their brand, products, technology, and services unique and to then celebrate it, first with the most important audience, their employees. The Power of Differentiation reveals the steps needed to uncover the magic and genius in a company's manufacturing and engineering because your brand lives inside your products and technology. It shares case studies of service enterprises that separated from the pack as they focused on their customer treatment because your brand is your experience to customers. It reveals the secrets to mobilizing the sales channel to represent your company as if its logo is tattooed on their heart. And it focuses on the power of a brand's lexicon or language because words create worlds. It's not about being perfect, either, as LaBov shares stories of flawed organizations that dominated their rivals. And you'll learn how to build your brand while defeating the competition as they lower prices by commoditizing or homogenizing their product. The Power of Differentiation is an uplifting, insightful journey into discovering and celebrating what makes your brand unique.
The Power of Disability: 10 Lessons for Surviving, Thriving, and Changing the World
by Al Etmanksi"This book reminds us of what we have in common: the power to create a good life for ourselves and for others, no matter what the world has in store for us." —Michael J. FoxThis book reveals that people with disabilities are the invisible force that has shaped history. They have been instrumental in the growth of freedom and birth of democracy. They have produced heavenly music and exquisite works of art. They have unveiled the scientific secrets of the universe. They are among our most popular comedians, poets, and storytellers. And at 1.2 billion, they are also the largest minority group in the world.Al Etmanski offers ten lessons we can all learn from people with disabilities, illustrated with short, funny, inspiring, and thought-provoking stories of one hundred individuals from twenty countries. Some are familiar, like Michael J. Fox, Greta Thunberg, Stephen Hawking, Helen Keller, Stevie Wonder, and Temple Grandin. Others deserve to be, like Evelyn Glennie, a virtuoso percussionist who is deaf—her mission is to teach the world to listen to improve communication and social cohesion. Or Aaron Philip, who has revolutionized the runway as the first disabled, trans woman of color to become a professional model. The time has come to recognize people with disabilities for who they really are: authoritative sources on creativity, love, sexuality, resistance, dealing with adversity, and living a good life.
The Power of Doing Less
by Fergus O'ConnellOverloaded? I'll bet you are.We all lead busy lives. You fall into bed exhausted at the end of the day, feeling that you've got a lot done. Perhaps you are getting lots done.But is it stuff that really matters? Or is it just stuff? It's time to wise up. You will never clear that list.Get used to the idea that some things will never get done. Not delayed. Not rescheduled. Not re-prioritized. But simply dropped.And from now on, instead of trying to clear that endless to-do list, you're going to do a much smarter thing. You're going to just do the important stuff.And the brilliant thing is, you already have the power to do this. That power is to do less. Soon enough, you'll have the space to enjoy the moment, be creative, find new or better ways of doing things, get ideas, and spot opportunities you would have missed when you were running around. In short - you'll be happier. Much happier. As soon as you stop doing, the power of doing less will begin to flow.
The Power of Dyslexic Thinking: How a Learning (dis)Ability Shaped Six Successful Careers
by Robert W. Langston<p>Robert Langston shares the inspirational stories of people who overcame the hurdles of living with dyslexia to become influential business and cultural leaders. From Kinko's founder Paul Orfalea to prominent financier Charles Schwab to Pulitzer Prize-winning cartoonist Mike Peters, Langston profiles some of the biggest players in the business world and elsewhere to paint amazing portraits of courage and dedication. <p>Through both research and personal experience, Langston has come to believe that dyslexia is a condition that does not need curing, but rather a greater understanding of the different capabilities and skills it can provide those who have it. He hopes that understanding more about the creative and intuitive benefits of dyslexia will allow educators and parents, as well as dyslexic children, to see dyslexia not as a disability, but as a gift.</p>
The Power of Economists within the State
by Johan ChristensenThe spread of market-oriented reforms has been one of the major political and economic trends of the late twentieth and early twenty-first centuries. Governments have, to varying degrees, adopted policies that have led to deregulation: the liberalization of trade; the privatization of state entities; and low-rate, broad-base taxes. Yet some countries embraced these policies more than others. Johan Christensen examines one major contributor to this disparity: the entrenchment of U. S. -trained, neoclassical economists in political institutions the world over. While previous studies have highlighted the role of political parties and production regimes, Christensen uses comparative case studies of New Zealand, Ireland, Norway, and Denmark to show how the influence of economists affected the extent to which each nation adopted market-oriented tax policies. He finds that, in countries where economic experts held powerful positions, neoclassical economics broke through with greater force. Drawing on revealing interviews with 80 policy elites, he examines the specific ways in which economists shaped reforms, relying on an activist approach to policymaking and the perceived utility of their science to drive change.
The Power of Employee Resource Groups: How People Create Authentic Change
by Farzana NayaniThis is the first authoritative book on building employee resource groups (ERGs) to empower underrepresented employees and positively impact diversity, equity, and inclusion (DEI) efforts within organizations and in society at large.In existence for decades, ERGs originated out of affirmative action policies and have evolved into powerful sources of employee activity and engagement. Organizations can leverage ERGs to support business goals, but ERGs can also play a critical role in creating a more inclusive work environment for marginalized individuals. ERGs represent a balance of serving company interests and empowering employees, offering the opportunity for innovative leadership within organizations. This book is a practical guide on how to manage ERGs effectively and how they inspire a deeper connection between employees and companies while helping us progress toward the DEI goals that we aim to accomplish. Participating in an ERG can help professionals of color and other historically excluded groups advance their careers, thereby increasing diverse representation in leadership. Farzana Nayani provides foundational tools for starting ERGs and outlines the five Ps—purpose, people, processes, planning, and priorities—needed to successfully operate them. Unlike other ERG handbooks, this book is people-centric and socially conscious and thoughtfully takes into account the experiences of employees and leaders during current times. It also serves as a deeper call to action around how ERGs can foster authentic change within organizations, creating transformative impact in the surrounding world.
The Power of Energy Justice & the Social Contract (Just Transitions)
by Raphael Heffron Louis FontenelleThis open access book focuses on the energy sector and will make a significant contribution to its continued evolution. For many years, the energy sector has been missing a raison d’etre and now finally there are increased calls for that to be justice. Hence, this book will develop the concept of energy justice and how it needs to be formalised in a new ‘social contract’ with all stakeholders in society. The focus will be on improving legal systems at local, national and international levels while ensuring that justice is a core issue within energy law, the legal system and more broadly in society.
The Power of Enough: Finding Joy in Your Relationship with Money
by Elizabeth HusserlIt’s easy to feel overwhelmed by money — bewildered by the complexities of building wealth and frustrated by the persistent sense that no matter how much we earn, something crucial feels missing. But what if the key to financial freedom isn’t found in striving for more but in redefining what “enough” truly means? Financial growth expert Elizabeth Husserl’s The Power of Enough invites you to rethink your relationship with money, offering a groundbreaking blueprint that replaces chasing financial success with cultivating a life of meaning, balance, and fulfillment. This transformative guide reveals how our attitudes toward money shape our well-being, illuminating the ways that financial systems block us from achieving true contentment. Elizabeth helps us embrace wealth as a way of being that is grounded in purpose and our core values rather than something to endlessly accumulate. Through practical exercises, you’ll learn to: • uncover your financial DNA, revealing the inherited beliefs, behaviors, and habits that shape your financial decisions • create a wealth mandala to redefine your relationship with money • design a life that honors your whole self, bringing vitality, purpose, and lasting joy With The Power of Enough, you’ll have the tools to break free from the cycle of endless striving and create a life that’s truly rich — in every sense of the word.
The Power of Ethics: How to Make Good Choices in a Complicated World
by Susan LiautaudThe essential guide for ethical decision-making in the 21st century. It&’s not your imagination: we&’re living in a time of moral decline. Publicly, we&’re bombarded with reports of government leaders acting against the welfare of their constituents; companies prioritizing profits over health, safety, and our best interests; and technology posing risks to society with few or no repercussions for those responsible. Personally, we may be conflicted about how much privacy to afford our children on the internet; how to make informed choices about our purchases and the companies we buy from; or how to handle misconduct we witness at home and at work. How do we find a way forward? Today&’s ethical challenges are increasingly gray, often without a clear right or wrong solution, causing us to teeter on the edge of effective decision-making. With concentrated power structures, rapid advances in technology, and insufficient regulation to protect citizens and consumers, ethics are harder to understand than ever. But in The Power of Ethics, Susan Liautaud shows how ethics can be used to create a sea change of positive decisions that can ripple outward to our families, communities, workplaces, and the wider world—offering unprecedented opportunity for good. Drawing on two decades as an ethics advisor guiding corporations and leaders, academic institutions, nonprofit organizations, and students in her Stanford University ethics courses, Susan Liautaud provides clarity to blurry ethical questions, walking you through a straightforward, four-step process for ethical decision-making you can use every day. Liautaud also explains the six forces driving virtually every ethical choice we face. Exploring some of today&’s most challenging ethics dilemmas and showing you how to develop a clear point of view, speak out with authority, make effective decisions, and contribute to a more ethical world for yourself and others, The Power of Ethics is the must-have ethics guide for the 21st century.
The Power of Ethics: How to Make Good Choices in a Complicated World
by Susan LiautaudShould a historical statue be taken down if the person memorialised was unethical? What should you consider before sending your DNA for a genetic analysis? Is it enough for businesses to simply meet their legal obligations or should they exceed them? The essential guide for decision-making when ethics are on the edge. Learn how to make ethical decisions in every situation, from personal to professional, and realise how you contribute to shaping the world, one decision at a time. &‘A 21st century ethics classic. A book for leaders to keep close at hand.&’Rob Chesnut Ethics can be complicated and its boundaries blurred. Publicly, government leaders are acting against the welfare of their citizens, companies are prioritising profits above all, and technology poses risks to society through both innovation and misinformation with little to no repercussions. Personally, we struggle with how much to protect our children online, how to make informed consumer choices, and how to handle misconduct at work. Behind virtually every ethical challenge we face, there are six forces and through a straightforward, four-step process, world class ethics professor Susan Liautaud gives you all the tools needed to navigate ethics. Learn how to develop a clear point of view, speak with authority and make effective decisions across all areas of life. In The Power of Ethics, Liautaud shows how we all can make more ethical choices at home, at work, in our communities and in society and create a better world through the decisions we make every day.
The Power of Experiments: Decision Making in a Data-Driven World (The\mit Press Ser.)
by Michael Luca Max H. BazermanHow organizations—including Google, StubHub, Airbnb, and Facebook—learn from experiments in a data-driven world.Have you logged into Facebook recently? Searched for something on Google? Chosen a movie on Netflix? If so, you've probably been an unwitting participant in a variety of experiments—also known as randomized controlled trials—designed to test the impact of different online experiences. Once an esoteric tool for academic research, the randomized controlled trial has gone mainstream. No tech company worth its salt (or its share price) would dare make major changes to its platform without first running experiments to understand how they would influence user behavior. In this book, Michael Luca and Max Bazerman explain the importance of experiments for decision making in a data-driven world. Luca and Bazerman describe the central role experiments play in the tech sector, drawing lessons and best practices from the experiences of such companies as StubHub, Alibaba, and Uber. Successful experiments can save companies money—eBay, for example, discovered how to cut $50 million from its yearly advertising budget—or bring to light something previously ignored, as when Airbnb was forced to confront rampant discrimination by its hosts. Moving beyond tech, Luca and Bazerman consider experimenting for the social good—different ways that govenments are using experiments to influence or “nudge” behavior ranging from voter apathy to school absenteeism. Experiments, they argue, are part of any leader's toolkit. With this book, readers can become part of “the experimental revolution.”
The Power of Eye Contact: Your Secret for Success in Business, Love, and Life
by Michael Ellsberg“Both mysterious and rewarding, the text reveals the powerful secrets of using the eyes to connect with others” (Rom Brafman, co-author of Sway).Eye contact can land you a job. It can get you a date. It can deepen your connections with the people you love. It can make or break business relationships. It can help win a fight. It can win over an audience.Simply put, eye contact is one of the most powerful tools in human face-to-face interaction. The Power of Eye Contact is your concise guide to harnessing the potent force of eye contact. Master this force and you will notice three things:You meet more peopleYour connections deepen with family, friends, and business prospectsYou look, feel, and act more confidentThe Power of Eye Contact is your invaluable tool to enhance your relationships in every part of your life.
The Power of Failure: 27 Ways to Turn Life's Setbacks into Success
by Charles C. ManzThe acclaimed author and leadership expert offers inspiration and practical advice on finding the opportunities within life&’s obstacles. &“Failure&” is one of the most dreaded words in the English language. The very idea of failing causes many of us to simply pack up and retreat without even trying. Yet it is through seeming failure that most of life's greatest successes are achieved. In The Power of Failure, Charles Manz provides simple yet profound ways to turn what appear to be failures into the essential steppingstones of achievement. The Power of Failure offers both inspiration and advice on how failure can provide us with the foundation for long-term success. Along with real-life stories and examples, it contains practical prescriptions for meeting some of life's most common setbacks. These lessons help us take advantage of the opportunities hidden within life&’s daily challenges, and show us how we can fail to succeed.
The Power of Failure: Succeeding in the Age of Innovation
by Fran TarkentonFailure is your key to success. So says Hall of Fame quarterback and hugely successful serial entrepreneur Fran Tarkenton. Don’t get him wrong--there’s no one more competitive or keener on winning than Fran. But in his inspiring and insightful new book, The Power of Failure, Tarkenton illustrates with hard, real-life examples why the most successful entrepreneurs are those with the courage, the resilience, the intelligence, and the competitive spirit to fail often, fail faster, and fail better--to achieve ultimate success. Candid, concise, quotable, and realistic, Fran Tarkenton is the best possible guide to finding success through the power of failure.
The Power of Feedback
by Folkman Joseph R. Zenger John H.Praise for The Power of Feedback "Some books are worthy of being recommended simply because of their subject matter. . . . There is no greater force to improve the quality of human relationships or improve the way organizations function than to multiply the amount and improve the quality of feedback. " "Other books are worthy of being recommended . . . when an author takes an otherwise abstract, obtuse subject and turns it into an actionable, practical set of things to do. Joe Folkman has accomplished that task . . . helping individuals and organizations to develop feedback-rich environments . . . [and] change through the use of a variety of surveys and feed?-back instruments. He has made this topic highly engaging and accessible. " "So, here you have the best of everything--an important topic; a talented, entertaining, and highly qualified author; content that is practical; and a text written in an easily comprehended manner. Enjoy. " --From the Foreword by John H. "Jack" Zenger "Joe Folkman has years of experience and miles of wisdom from coaching and training high-performance organizations. He speaks truth: change is hard. But feedback can be very powerful if the receiver makes the commitment to lasting change. Folkman has scored a home run with The Power of Feedback. " --Maria Nalywayko Senior Vice President, Human Resources, Fremont Investment & Loan "Most of us are clueless when it comes to providing feedback. But now, thanks to Joe Folkman's The Power of Feedback, we have a road map for turning the feedback we receive into lasting and profound change. " --Jeffrey Gill Director of Organization Capability, The Coca-Cola Company
The Power of Fifty Bits
by Bob NeaseEven with the very best of intentions, people often fail to make wise choices for themselves--whether for their health, their finances, or their business decisions. Yet it doesn't have to be that way--thanks to the science behind fifty bits design, a set of principles that helps close the gap between intentions and actual behaviors.Of the ten million bits of information our brains process each second, only fifty bits are devoted to conscious thought. This means that humans are wired for inattention and inertia, so we often choose without thinking and act against our own interests. Understanding this is the key to any behavior change, from increasing charitable donations to reducing unintended pregnancies.As the former chief scientist of Express Scripts, a Fortune 25 health care company, Bob Nease is an expert on applying behavioral sciences to the health care industry. He realized that providing financial incentives and tools--an approach that assumes patients will act rationally--was not having the outcome that he expected. Instead, he had to reengineer patients' environments in order for their natural inclinations to lead them to the best decisions. In a nod to the brain's fundamental cognitive limitation, he called this approach "fifty bits design," and now he applies his knowledge to the wider world, offering important, practical solutions that marketers, human resources professionals, teachers, and even parents can use to improve the behavior of others around them and get the positive results they want.Nease offers a set of powerful and effective strategies for change:* Require Choice: compel people to deliberately choose among options* Lock In Good Intentions: allow people to make decisions today about choices they will face in the future* Let It Ride: set the default to the desired option and let people opt out if they wish* Get in the Flow: home in on where people's attention is likely to go naturally* Reframe the Choices: set the framework people use to consider options and choices* Piggyback It: connect the desired choice or behavior with something people already like or are engaged in* Simplify...Wisely: make the right choices frictionless and easy; make the wrong choices more difficultThe Power of Fifty Bits is the first how-to guide that provides step-by-step instructions for helping customers, employees, co-workers, and clients get the results they truly want.Advance Praise for The Power of Fifty Bits"In many ways, this book is yet another one of Bob's cleverly engineered systems, expertly designed to hook you with an enigmatic title, hold you with delightful stories and deep ideas, and ultimately leave you better than you were before--wiser about people in general, and about yourself in particular."--from the foreword by Daniel Gilbert"Want to learn how to design approaches that spur others to achieve their goals--and that do the same for you and your own goals? With clarity, eloquence, and humor, The Power of Fifty Bits shows you how."--Robert B. Cialdini, author of Influence"If you want to understand how the environment you live in can be reshaped so that your intuitions, fears, hopes, and dreams can best be managed and aligned with your best intentions, I recommend you read this fun, challenging, and useful book."--Arthur Caplan, professor of bioethics, NYU Langone Medical Center"The Power of Fifty Bits shows you how to produce outcomes that have both high financial effectiveness and high acceptance by employees."--Bob Ihrie, SVP of Compensation and Benefits, Lowe's Companies, Inc."The Power of Fifty Bits is a great resource for creating state-of-the-art programs to promote well-being. Combining evidence for effective behavior change with practical advice, this book will transform your thinking and put you on a path to a much better life."--Helen Darling, strategic advisor, National Business Group on Health"Bob Nease is a pioneer of implementing social science in business and healthcare, and we are lucky to have him share his expertise."--Dan Ariely, author of Predictably Irrational"This book proves ...
The Power of Flexing: How to Use Small Daily Experiments to Create Big Life-Changing Growth
by Susan J. AshfordA leadership and learning expert shows you how to change your behavior, develop soft skills, and achieve personal and professional growth through a series of small experiments she calls “Flexing.” A personnel shift at your organization puts you into a leadership role you don't feel prepared for. Your boss tells you that you seem aloof and unapproachable in client meetings. You need to win the support of the members of a local community group for a project you feel passionate about.Addressing these diverse issues depends on improving your soft skills—such as time management, team building, communication and listening, creative thinking, and problem-solving. But this isn’t as easy as it may seem.Sue Ashford, the chair of the Management and Organizations group at the Ross School of Business, has the solution. In this timely book, she introduces Flexing—a technique individuals, teams, and entire organizations can use to learn, grow, and develop their skills and knowledge with every new project, work assignment, and problem. Flexing empowers you to embrace any challenge and adapt to any change, yielding practical, valuable takeaways that ensure growth.Flexing helps you move ahead when you’re confronted with a new challenge, or simply want to develop a vital skill. It’s a journey that begins with setting a flex goal—stating explicitly what you want to learn and how you want to grow. Once that flex goal is set, you then begin to run experiments, solicit feedback from peers or colleagues, and monitor and tweak your progress on the way to achieving your goal. Flexing can be tailored to each person, allowing you to reflect on your own experiences and incorporate the lessons you learn in the next project you tackle. It’s a growth mindset that will help you become the best version of yourself.Flexing also works with teams and organizations. Ashford teaches small groups and large how to implement flexing to ensure their members are ready for new challenges. With more people moving to remote working full-time and developing new ways of collaborating in teams, this warm and practical guide will help every professional and any organization on the journey to greater effectiveness.
The Power of Four: Leadership Lessons of Crazy Horse
by Joseph M. MarshallIn 1876, the warrior Crazy Horse led a hundred riders in a spectacularly courageous charge against Custer's last stand. What can his example teach us about true leadership today? The best-selling author of The Lakota Way retells the great chief's story to reveal the four principles that made Crazy Horse a dynamic and compassionate leader, not only in battle but in life-lessons that all of us can use, whether we lead or follow.
The Power of Framing
by Fairhurst Gail T.Praise for The Power of Framing "The primary work of leadership involves managing meaning through framing. Fairhurst shows that the way leaders use language to frame people, situations, and events has important consequences for the way individuals make sense of the world and their actions. The Power of Framing is an accessible and inspirational read for leaders who want to shape their organizations in ethically responsible ways. "-J. Kevin Barge, professor, Texas A&M University "An ideal book for MBA students and business professionals who are interested in specific tools for constructing leadership in their professional worlds. By focusing on the language toolbox of leadership, the book empowers anyone to construct leadership through talk and interaction. " -Jolanta Aritz, associate professor, Center for Management Communication, USC Marshall School of Business "Building on her earlier acclaimed work, and written in a highly accessible style, Fairhurst's thoughtful study provides us with a practical and highly relevant analysis of the power of framing language from a leadership perspective. This is a must-have book. " -David Grant, professor of organizational studies, University of Sydney "Communication is the most important element of leadership, and framing of the subject and situation is one of the most powerful tools available to leaders. Gail Fairhurst has created the handbook to help leaders do this right. A must-read for anyone in a leadership capacity. " -Rich Kiley, venture capitalist, and retired Procter & Gamble marketing and HR executive "To be an effective global manager, there is nothing more critical than understanding how to frame an issue so that you are effectively communicating and motivating in a culturally sensitive manner. This book will tune you into these issues and show you how to make certain your communication is properly interpreted by your audience. " -Olga Jacob, general sales manager (Belgium, Netherlands, and Luxembourg), American Airlines