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Sarah Sullivan at Greater Marketing Solutions (GMS)
by Thomas J. Delong Paul D. Mckinnon Rebecca MccueSarah Sullivan, the new Managing Director of Greater Marketing Solutions, faces the difficult challenge of letting seven professionals go within a short span of time. In doing so she faces two greater challenges: figuring out which individuals to let go and getting her leadership team on board with her plan.
Sarah Talley and Frey Farms Produce: Negotiating with Wal-Mart (A)
by Ellen Knebel James K. SebeniusDescribes the retailer-supplier negotiations of Frey Farms Produce in its growth from a small local produce supplier to becoming a supplier for Wal-Mart, the world's largest retailer. The (A) case sets up three negotiations led by Sarah Talley of Frey Farms Produce in order to sell produce to Wal-Mart, manage price expectations during a difficult growing season, and deal with issues of co-management. The (B) case describes strategies, tactics, and the results of these negotiations, along with broader insights from the protagonist into a general approach to retailer-supplier negotiations.
Sarah Talley and Frey Farms Produce: Negotiating with Wal-Mart (B)
by Ellen Knebel James K. SebeniusAn abstract is not available for this product.
Sara's Options
by Brian J. Hall Peter TufanoThis case describes the pay packages offered to Sara Becker, a graduating MBA student, including detailed information about two stock option packages (one of which is an indexed option package). She gathers the information and attempts to compare those compensation offers.
Sarbanes-Oxley Act: Details and Evaluation
by Susan Kulp David LanePresents details related to Sarbanes-Oxley, with special emphasis on Section 404.
Sarbanes-Oxley Act
by James Weber Lynn Sharp PaineDescribes the evolution and passage of the Sarbanes-Oxley Act of 2002 from the perspective of the senior counsel on capital markets for the U.S. House Committee on Financial Services.
Sarbanes-Oxley For Dummies
by Jill Gilbert Welytok JD, CPAYou may not believe that there's a fun and easy way to comply with Sarbanes -Oxley, but once you have Sarbanes-Oxley For Dummies, Second Edition in front of you, you're sure to change your mind. This friendly guide gets you quickly up to speed with the latest SOX legislation and shows you safe and effective ways to reduce compliance costs.In plain English, this completely reliable handbook walks you through the new and revised SOX laws, introduces compliance strategies for changed and unchanged guidelines, and gives you an effective framework for implementation You'll find out how to create an efficient audit committee, purchase and use SOX software solutions, and make practical, cost-effective decisions in your initial compliance year and beyond. You'll also find proven strategies for staying public or going private and learn how to deal with all those SOX forms. Discover how to:Establish SOX standards for IT professionalsMinimize compliance costs in every area of your companySurvive a section 404 auditAvoid litigation under SOXAnticipate future rules and trendsCreate a post-SOX paper trailBolster your company's standing and reputationWork with SOX in a small businessMeet new SOX standardsBuild a board that can't be boughtComply with all SOX management mandatesComplete with invaluable tips on how to form an effective audit committee, Sarbanes-Oxley For Dummies is the resource you need to keep your SOX clean.
The Sarcasm Handbook
by Lawrence Dorfman James Michael NaccaratoFrom the author of the bestselling Snark series comes the premiere guide to satire, sneering, jeering, and mockery in their finest forms. A surviving knight of many a verbal joust, Larry Dorfman has become an expert at backhanded sass and cathartic banter.Featuring life lessons from the master himself, as well as quotes and quips by some of history’s sarcastic greats, The Sarcasm Handbook teaches readers how to deflect stupidity and express their inner dissatisfaction with a keen sensibility, hushing subtlety, and wisecrack wit. Included in these invaluable teachings are chapters on achieving the right tone, sarcastic bastards in history, as well as scenarios depicting some of the greatest moments in sarcasm.So pick up your copy today and start learning the art of disparagement through passive aggressiveness!
Saris on Scooters: How Microcredit Is Changing Village India
by Sheila Mcleod Arnopoulos Mary Ellen IskenderianShort-listed for the 2010 National Business Book Award Renowned author and journalist Sheila McLeod Arnopoulos uses her talent for investigative reporting to take us deep into the poorest villages in India. Yet, far from being passive victims of their circumstances, the women who live there have joined forces and are making astute use of microcredit to break the cycle of poverty. Microcredit was made famous by Bangladeshi economist Muhammad Yunus and consists of very small loans made primarily to women for the production of essential commodities or to start small businesses. Basing the book on a number of trips to India between 2001 and 2008, Arnopoulos shows her sense of solidarity and desire for authenticity by sharing the daily life of these villagers. The first-person account of her extensive travels focuses primarily on these women’s inspiring success stories. After witnessing many such situations first-hand, she believes that these villages have a potential strength equal to that of the modern, high-tech cities in India.
Sarvajal: Water for All
by Mona Sinha John D. MacomberEntrepreneur wrestles with business model using SMS and RFID technology, franchising, and leasing to rapidly grow off-the-grid water purification business without subsidies. The company seeks to provide potable water services to rural and urban India where the public infrastructure does not exist. Past efforts have been stymied by rural operations problems including expensive technologies, challenging maintenance issues, cash management problems, lack of capital, and lack of a business model that makes sense for retail operators without subsidy. Using a franchising model that relies on seasoned local entrepreneurs, communication technology that monitors flows and quality, payment technology that takes cash out of the equation, and a "capital light" leasing model, the company hopes to create and share a new business model. If successful, the model can be copied by other social entrepreneurs with a market-based pricing scheme to provide other forms of infrastructure in emerging markets.
SAS: Leadership Secrets from the Special Forces
by Jason Fox Anthony Middleton Matthew Ollerton Colin MaclachlanLife and leadership lessons from the Special Forces, from the stars of Channel 4 series SAS: Who Dares Wins - including Sunday Times bestselling author of FIRST MAN: LEADING FROM THE FRONT, Ant MiddletonAre you up to the challenge of SAS leadership? Only the best will succeed... Britain's SAS (Special Air Service) has an unparalleled reputation for soldiering excellence. Their skills and techniques have been perfected in the most demanding environments imaginable, but many of these can also be used in our everyday lives. This book takes situations all of us will experience during our lives and presents tactical lessons drawn from SAS training and battlefield experience. Its four authors - stars of the hit Channel 4 show SAS: Who Dares Wins - how their finely honed understanding of how to handle extreme challenges can be applied in any environment. Their advice on negotiation, people management, self-motivation and resilience, among other things, can transform your performance in a whole range of scenarios: from buying a house, nailing a job interview, and the experience of dealing with rejection, to maintaining a diet, or managing that pushy colleague at work.This is the ultimate guide to leadership and personal achievement.
SAS For Dummies
by Chris HemedingerBecome data-savvy with the widely used data and AI software Data and analytics are essential for any business, giving insight into what's working, what can be improved, and what else needs to be done. SAS software helps you make sure you're doing data right, with a host of data management, reporting, and analysis tools. SAS For Dummies teaches you the essentials, helping you navigate this statistical software and turn information into value. In this book, learn how to gather data, create reports, and analyze results. You'll also discover how SAS machine learning and AI can help deliver decisions based on data. Even if you're brand new to data and analytics, this easy-to-follow guide will turn you into an SAS power user. Become familiar with the most popular SAS applications, including SAS 9 and SAS Viya Connect to data, organize your information, and adopt sound data security practices Get a primer on working with data sets, variables, and statistical analysis Explore and analyze data through SAS programming and rich application interfaces Create and share graphs interactive visualizations to deliver insights This is the perfect Dummies guide for new SAS users looking to improve their skills—in any industry and for any organization size.
Sasol: U.S. Growth Program
by Richard H.K. VietorSasol, the world's largest producer of synthetic oil from coal and gas, has announced plans to build a huge Catalytic cracker and gas-to-liquids plant in Lake Charles, Louisiana. This $21 billion venture will be the single largest foreign direct investment in US manufacturing history. The plants, on 1,600 acres adjacent to the company's existing cracker, will liquefy 98,000 barrels daily, converting ethane to ethylene and then into various specialty chemicals. The entire project depends on low gas prices engendered by the shale revolution and relatively high oil prices. The risks are copious, as is the promise.
Sasol: U.S. Growth Program
by Richard H.K. VietorSasol, the world's largest producer of synthetic oil from coal and gas, has announced plans to build a huge Catalytic cracker and gas-to-liquids plant in Lake Charles, Louisiana. This $21 billion venture will be the single largest foreign direct investment in US manufacturing history. The plants, on 1,600 acres adjacent to the company's existing cracker, will liquefy 98,000 barrels daily, converting ethane to ethylene and then into various specialty chemicals. The entire project depends on low gas prices engendered by the shale revolution and relatively high oil prices. The risks are copious, as is the promise.
Satanic Purses
by R. T. NaylorNaylor argues that bin Laden's role in various terrorist activities has been grossly exaggerated and that the idea of al-Qa?idah as a well-financed, centrally directed movement is a fable akin to misconceptions about the Mafia. Satanic Purses makes clear that the myths surrounding the war on terror, especially the alleged existence of hordes of Islamic terror dollars, have led Western countries, particularly the US, to policies that create death and disorder abroad and the loss of due process and privacy at home.
Satanic Purses: Money, Myth, and Misinformation in the War on Terror
by R.T. NaylorNaylor argues that bin Laden's role in various terrorist activities has been grossly exaggerated and that the idea of al-Qa?idah as a well-financed, centrally directed movement is a fable akin to misconceptions about the Mafia. Satanic Purses makes clear that the myths surrounding the war on terror, especially the alleged existence of hordes of Islamic terror dollars, have led Western countries, particularly the US, to policies that create death and disorder abroad and the loss of due process and privacy at home.
Satan's Playground: Mobsters and Movie Stars at America's Greatest Gaming Resort
by Paul J. VanderwoodSatan's Playground chronicles the rise and fall of the tumultuous and lucrative gambling industry that developed just south of the U. S. -Mexico border in the early twentieth century. As prohibitions against liquor, horse racing, gambling, and prostitution swept the United States, the vice industry flourished in and around Tijuana, to the extent that reformers came to call the town "Satan's Playground," unintentionally increasing its licentious allure. The area was dominated by Agua Caliente, a large, elegant gaming resort opened by four entrepreneurial Border Barons (three Americans and one Mexican) in 1928. Diplomats, royalty, film stars, sports celebrities, politicians, patricians, and nouveau-riche capitalists flocked to Agua Caliente's luxurious complex of casinos, hotels, cabarets, and sports extravaganzas, and to its world-renowned thoroughbred racetrack. Clark Gable, Jean Harlow, Louis B. Mayer, the Marx Brothers, Bing Crosby, Charlie Chaplin, Gloria Swanson, and the boxer Jack Dempsey were among the regular visitors. So were mobsters such as Bugsy Siegel, who later cited Agua Caliente as his inspiration for building the first such resort on what became the Las Vegas Strip. Less than a year after Agua Caliente opened, gangsters held up its money-car in transit to a bank in San Diego, killing the courier and a guard and stealing the company money pouch. Paul J. Vanderwood weaves the story of this heist gone wrong, the search for the killers, and their sensational trial into the overall history of the often-chaotic development of Agua Caliente, Tijuana, and Southern California. Drawing on newspaper accounts, police files, court records, personal memoirs, oral histories, and "true detective" magazines, he presents a fascinating portrait of vice and society in the Jazz Age, and he makes a significant contribution to the history of the U. S. -Mexico border.
Satelite Distribuidora de Petroleo
by Andrea M.A.F. Minardi Lynda M. ApplegateMarcelo Alecrim, the owner of SAT, a gas distribution company in Brazil, envisioned many growth opportunities but lacked financial resources to pursue them. He was approaching an American private equity fund to raise money. Describes Alecrim's challenge in creating SAT and the way he leveraged his vision and a sound business model.
Satellite Marketing: Using Social Media to Create Engagement
by Kevin PopovicSatellite marketing uses multiple social media sites as a series of marketing sub-stations or "satellites." Each satellite is a stand-alone marketing effort, which means that if and when your prospects are engaged, they are being introduced to your brand, your product and services, and your community of users. Prospects presented with a call to action through satellite marketing are more likely to act because they are actively engaged with your message. Identifying opportunities for social media within integrated marketing communications, Satellite Marketing outlines a proven process to help you create an actionable strategic plan based on measurable goals. It provides business owners, CEOs, CMOs, and sales people with a comprehensive strategy for leveraging new media and integrating it with conventional marketing tactics.Traditional marketing is still important, and the context of social media will make traditional tactics more effective. Dispelling many of the myths surrounding social media, this book will help you: Develop an effective social media strategy to boost sales and brand awareness Identify and target relevant markets Create, deploy, and maintain effective satellites Measure the success of your satellite marketing campaigns The book explains why successful marketing has evolved from product-centric to customer-centric. It presents valuable lessons learned from established communications channels that apply to social media. It also details a step-by-step process to help you identify measurable goals, better understand your audience, create a strategy, select the appropriate social media, build engagement, develop a communications plan, and monitor performance.This book is written by Kevin Popović, the Founder of Ideahaus®. Mr. Popovic is a speaker, educator, and was recently named a Top 20 Digital Marketing Strategist for 2015 by the Online Marketing Institute.
Satellite Radio
by Thomas R. Eisenmann Alastair BrownIn early 2002, XM and Sirius were fighting for control of the emerging U.S. market for satellite radio. Each company targeted consumers in automobiles, providing 100 channels of CD-quality audio for a monthly subscription fee of $10-$13. Wall Street analysts predicted that these companies would be profitable by 2005-2006, but investors were increasingly skeptical of ventures that required huge, irrevocable bets on customer acquisition and infrastructure. This case describes the business models of the satellite radio companies, the technology they employed, and their target markets. Poses questions about their pricing strategies, strategic partnerships with auto manufacturers, and whether they should develop interoperable radios that receive either company's signals.
Satera Team at Imatron Systems, Inc. (A)
by Teresa M. Amabile Elizabeth A. SchatzelEscalating conflict has erupted within the Satera product development team, resulting from the conflicting cognitive styles of the two senior mechanical engineers. The conflict has taken a toll on both project progress and team morale, endangering one of the most important initiatives at Imatron Systems, Inc. After discussing the situation with VP of R&D Rick Levinger, team leader Gary Pinto realizes he must take decisive action. This case presents a profile of the company, the team, the Satera project, and the team members, focusing on Pinto and the dueling engineers. Through a detailed description of their vastly different problem-solving preferences, and the interactions in which those differences become most apparent, the conflict presents a common problem that managers must face when working with creative people on creative projects.
Satisfaction
by Chris Denove James D. Power IVThe ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company?s senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm?s clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: ? Understand the financial link between satisfaction and profits ? Turn customers who are simply ?satisfied? into vocal advocates ? Empower frontline employees to do the right thing ? Use problem resolution as an opportunity to make new fans Satisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don?t just talk the talk, but walk the walk every day?and of other companies that ignored the voice of the customer, with dire consequences. .
Satisfaction: A Behavioral Perspective on the Consumer
by Richard L. OliverDesigned for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.
Satisfaction Guaranteed: How Zingerman's Built a Corner Deli into a Global Food Community
by Micheline MaynardFrom an accomplished national journalist, a lively look at the inception, growth, future, and unique management style of Zingerman&’s—a beloved, $70 million-dollar Michigan-based specialty food store with global reach.Certain businesses are legendary, exerting immense influence in their field. Zingerman&’s in Ann Arbor, Michigan, is one of those places. Over the years the flagship deli has expanded into a community of more than a dozen businesses, including a wildly successful mail order operation, restaurants, bakery, coffee roastery, creamery, candy maker, and events space—transforming Ann Arbor into a destination for food lovers. Founded in 1982 by Paul Saginaw and Ari Weinzweig, Zingerman&’s philosophy of good food, excellent service, and sound finances has turned it into a company whose reach spans all corners of the gourmet food world. Famous for its generous deli sandwiches, fresh bread, and flavorful coffee—all locally produced—Zingerman&’s is also widely celebrated for its superb customer service and employee equity. The culture is one of respect and innovation, while maintaining very high standards. Every employee has access to the financial records, everyone has a voice, and everyone is heard. It has legions of enthusiastic customers, fans across the food world, and business principles and a work ethic that have been admired, analyzed, and copied. All that is revealed here, in Micheline Maynard&’s Satisfaction Guaranteed. Readers will discover how by 2019, Zingerman&’s employed hundreds of employees and achieved close to $70 million in annual sales. When the pandemic struck, Zingerman&’s growth momentarily screeched to a halt—but it survived by reinventing itself, while still serving its beloved food and selling its wide array of groceries. Now, as Zingerman&’s approaches its 40th anniversary, it is on track for stronger results than ever. A recipe for success in business and in life, Satisfaction Guaranteed provides a roadmap for manifesting joy and purpose in business.
Satisfaction Guaranteed: The Making Of The American Mass Market
by Susan StrasserThis sweeping history provides the reader with a better understanding of America’s consumer society, obsession with shopping, and devotion to brands. Focusing on the advertising campaigns of Coca-Cola, Kellogg’s, Wrigley’s, Gillette, and Kodak, Strasser shows how companies created both national brands and national markets. These new brands eventually displaced generic manufacturers and created a new desire for brand-name goods. The book also details the rise and development of department stores such as Macy’s, grocery store chains such as A&P and Piggly Wiggly, and mail-order companies like Sears Roebuck and Montgomery Ward.