- Table View
- List View
Stakeholder Management and Social Responsibility: Concepts, Approaches and Tools in the Covid Context (Routledge Advances in Management and Business Studies)
by Ovidiu Nicolescu Ciprian NicolescuThe main objective of this book is to provide an innovative set of concepts and tools regarding company management, internal and external stakeholders and social responsibilities, reflecting the necessities and opportunities generated by the digital transformation, the transition to a knowledge-based economy, and the COVID-19 crisis. The book, based on a holistic vision and contextual approach of business, contributes to the development of company management and stakeholder and social responsibility theories and practices, being structured in 12 chapters. The original company management vision, approaches, and tools are based on three pillars: a new "manager–relevant stakeholder" rather than "manager–subordinate" managerial paradigm; a new type of company social responsibility rather than corporate social responsibility; and a new concept of company-relevant stakeholder rather than that of salient stakeholders. The book contains two innovative managerial mechanisms: the managerial synapse and company-relevant stakeholders-based management system able to help companies and stakeholders face successfully the challenges of digital transformation and the COVID-19 crisis and to generate greater organization functionality and performance. The book will be of interest to company managers and management specialists, management academics, consultants and researchers, and MBA students interested in a style of management with social responsibility at the forefront.
The Stakeholder Perspective: Relationship Management to Increase Value and Success Rates of Complex Projects
by Massimo PirozziThe Stakeholder Perspective places people at the center of both projects and project management. It gives to the project management community a helpful, innovative, stakeholder-centered approach to increase projects’ delivered value and success rate. It presents a logical model also called the "Stakeholder Perspective," which acts as the reference point in a structured path to effectiveness. Starting from the analysis of a project’s stakeholders, the model integrates both rational and relational innovative approaches. Its continuous focus on stakeholder requirements and expectations helps to set a proper path, and to maintain it, in order to target success and to achieve goals in a variety of projects with different size and complexity. The book presents a set of innovative and immediately applicable techniques for effective stakeholder identification and classification, as well as analysis of stakeholder requirements and expectations, key stakeholders management, stakeholder network management, and, more generally, stakeholder relationship management. The proposed stakeholder classification model consists of just four communities, each one based on the commonality of main interests and behavior. This model features an accurate and stable identification process to increase effective communication and drastic reduce relationship complexity. A systemic approach is proposed to analyze both stakeholder requirements and expectations. The approach aids in detecting otherwise unclear stakeholder requirements and/or hidden stakeholder expectations. An interactive communication model is presented along with its individual and organizational frames of reference. Also presented are relevant cues to maximize effective and purposeful communication with key stakeholders as well as with the stakeholder network. The importance of satisfying not only the project requirements but also the stakeholder expectations is demonstrated to be the critical success factor in all projects. An innovative approach based on the perceived value and key performance indicators shows how to manage different levels of project complexity. The book also defines a complete structured path to relationship effectiveness called "Relationship Management Project," which can be tailored to enhance stakeholder and communication management processes in each one of the project management process groups (i.e. initiating, planning, executing, monitoring and controlling, and closing). The book concludes with a look ahead at Project Management X.0 and the stakeholder-centered evolution of both project and portfolio management.
Stakeholder Perspectives on World Heritage and Development in Africa
by Pascall TaruvingaStakeholder Perspectives on World Heritage and Development in Africa argues that World Heritage Sites (WHS) across the African continent should adopt practical, innovative, creative, and alternative management approaches that bring greater socio-economic benefits to society, whilst protecting their Outstanding Universal Value. Drawing on empirical evidence gathered in conversation with stakeholders at WHS across Africa, the book explores the challenges involved in implementing conservation and socio-economic development as a stakeholder-driven process. Demonstrating that heritage can no longer be viewed as totally separate from its socio-economic context, Pascall argues that decisions about the management of heritage need to make sense at the local level if they are to be supported by stakeholders. As the book shows, heritage is still viewed and managed through systems, approaches, and strategies inherited from the colonial period, despite the increasing availability of inclusive governance systems. Stakeholders offer alternative, creative, and innovative approaches that capitalize on the potential of World Heritage to contribute to socio-economic development, whilst ensuring that its credibility and integrity are maintained. Stakeholder Perspectives on World Heritage and Development in Africa offers unique insights into local perspectives on World Heritage and development in Africa. The book will be essential reading for academics, students, development partners, and practitioners around the world who are interested in museums and heritage, conservation, development, and the African continent. Also, the book will be useful in the preparation of nomination dossiers, management plans, development plans, and in disaster risk management at WHS.
Stakeholder Politics: Social Capital, Sustainable Development, and the Corporation
by Robert BoutilierThe war is over. The largest corporations in the world are now committed to sustainability. But, behind the public relations gloss, corporate executives and managers are perplexed. The majority of them have a genuine desire to work in an ethical and sustainable manner. Yet, when they engage with their stakeholders for that purpose, they unexpectedly encounter a world of hardball politics full of hostile activists, self-interested elites and unpredictable attacks. Unfortunately, corporate management is too often unskilled in this rough-and-tumble world. While managers rely on facts and rational analysis, their self-appointed critics have mastered the arts of political discourse, issue framing and media manipulation. At the same time, as corporations extend their global reach, their third-world stakeholder communities are beset with a variety of poverty-maintaining and sustainability-thwarting conditions. In many parts of the world, communities suffer from entrenched divisions, exclusion from power, unpredictable violence and economic dependency. In order to both reduce reputational risk and to contribute to sustainable development, companies need the equivalent of roadmaps of the socio-political terrain in their stakeholder networks.This book moves on to next challenge of giving companies what they need now: namely, "how to" guides addressing the twin problems of firstly maintaining political legitimacy (talking the talk), and, secondly, promoting sustainable development (walking the walk). They need to learn how to both play stakeholder politics and collaborate with stakeholders towards sustainability goals. Most companies have already encountered or anticipated the barriers that this book addresses, and managers will recognize the dilemmas described.Stakeholder Politics is the first book to offer a method for classifying and dealing with these socio-political problems.The book presents a typology of stakeholder networks that will help managers and community leaders identify and improve the social capital patterns in their own networks. Once they know what patterns they have, they can move their networks towards those that foster sustainable community development. The author describes vivid cases in which managers and community stakeholders have already used the approach successfully. At the same time, managers get handy tools for predicting and avoiding community-level socio-political risk around stakeholder issues: most notably, the Stakeholder 360 which has been successfully used in Canada and Australia with large groups of managers learning about stakeholder engagement.The book has been written for an audience of both managers and academics. Those working in developing countries with difficult stakeholder issues will find it indispensable.
Stakeholder Relationship Management: A Maturity Model for Organisational Implementation
by Lynda BourneIn any activity an organisation undertakes, whether strategic, operational or tactical, the activity can only be successful with the input, commitment and support of its people - stakeholders. Gaining and maintaining the support and commitment of stakeholders requires a continuous process of engaging the right stakeholders at the right time and understanding and managing their expectations. Unfortunately, most organisations have difficulty implementing such culture change, and need assistance and guidance to implement a consistent process for identification and management of stakeholders and their changing expectations. As a continuous improvement process, stakeholder management requires understanding and support from everyone in the organisation from the CEO to the short-term contractor. This requires the concepts and practices of effective stakeholder management to become embedded in the culture of the organisation: 'how we do things around here', this book provides the 'road map' to help organisations achieve these objectives. The text has two specific purposes. Firstly, it is an 'how-to' book providing the fundamental processes and practices for improving stakeholder management in endeavours such as projects, and program management offices (PMO), it also gives guidance on organisational survival during mergers and acquisitions, preparing for the tender bidding, and marketing campaigns. Secondly, Lynda Bourne's book is for organisations that have recognised the importance of stakeholder engagement to their success, it is a guidebook for assessing their current maturity regarding implementation of stakeholder relationship management with a series of guidelines and milestones for achieving the preferred level of maturity.
The Stakeholder Society
by Bruce AckermanA quarter century of trickle-down economics has failed. Economic inequality in the United States has dramatically increased. Many, alas, seem resigned to this growing chasm between rich and poor. But what would happen, ask Bruce Ackerman and Anne Alstott, if America were to make good on its promise of equal opportunity by granting every qualifying young adult a citizen's stake of eighty thousand dollars? Ackerman and Alstott argue that every American citizen has the right to share in the wealth accumulated by preceding generations. The distribution of wealth is currently so skewed that the stakeholding fund could be financed by an annual tax of two percent on the property owned by the richest forty percent of Americans.Ackerman and Alstott analyze their initiative from moral, political, economic, legal, and human perspectives. By summoning the political will to initiate stakeholding, they argue, we can achieve a society that is more democratic, productive, and free. Their simple but realistic plan would enhance each young adultís real ability to shape his or her own future. It is, in short, an idea that should be taken seriously by anyone concerned with citizenship, welfare dependency, or social justice in America today.
The Stakeholder Strategy: Profiting from Collaborative Business Relationships
by Ann SvendsenIn today's networked, highly competitive, and global economy, value is created collaboratively between a company and its stakeholders -- employees, investors, customers, suppliers, and communities. "The Stakeholder Strategy" presents a new approach to management that is focused on collaboration. It addresses concernes aobut the bottom line (can collaboration increase profits?) and societal pressures to improve overall quality of life. It also includes a practical step-by-step guide, which companies can use to forge a network of powerful and profitable collaborative stakeholder relationships.
Stakeholder Theory
by Maria Bonnafous-Boucher Jacob Dahl RendtorffThis book provides an academic introduction to, and presentation and defence of stakeholder theory as a model for the strategic management of businesses and corporations, as well as of public organizations and institutions. The concept of the stakeholder is generally applied to parties that affect or are affected by the activities of private or public organizations. Distinct from shareholders, stakeholders are those individuals, entities or communities that have a connection with the activities of a corporation, a firm or an organization. The notion of the stakeholder is intimately linked to a conception of the business firm as an entity founded on negotiated governance, in which the maximization of value for the shareholder is not the ultimate criterion. In this model, issues and interests that are not directly associated with shareholders and investors, but which go beyond capital to encompass the concerns of civil society, are considered to be of central importance. This book provides a broad overview of stakeholder theory, presenting it as an ethical approach to strategic management that is both pragmatic and applicable to developing democratic practices within corporations, while at the same time suggesting ways in which elements of a social contract can be elaborated within the context of globalization.
Stakeholder Theory: Concepts and Strategies (Elements in Organization Theory)
by R. Edward Freeman Jeffery S. Harrison Stelios ZyglidopoulosThe stakeholder perspective is an alternative way of understanding how companies and people create value and trade with each other. Freeman, Harrison and Zyglidopoulos discuss the foundation concepts and implementation of stakeholder management as well as the advantages this approach provides to firms and their managers. They present a number of tools that managers can use to implement stakeholder thinking, better understand stakeholders and create value with and for them. The Element concludes by discussing how managers can create stakeholder oriented control systems and by examining some of the important stakeholder-related issues that are worthy of future scholarly and managerial attention.
Stakeholder Theory
by R. Edward Freeman Jeffrey S. Harrison Andrew C. Wicks Bidhan Parmar Simone De ColleIn 1984, R. Edward Freeman published his landmark book, Strategic Management: A Stakeholder Approach, a work that set the agenda for what we now call stakeholder theory. In the intervening years, the literature on stakeholder theory has become vast and diverse. This book examines this body of research and assesses its relevance for our understanding of modern business. Beginning with a discussion of the origins and development of stakeholder theory, it shows how this corpus of theory has influenced a variety of different fields, including strategic management, finance, accounting, management, marketing, law, health care, public policy, and environment. It also features in-depth discussions of two important areas that stakeholder theory has helped to shape and define: business ethics and corporate social responsibility. The book concludes by arguing that we should re-frame capitalism in the terms of stakeholder theory so that we come to see business as creating value for stakeholders.
Stakeholder Theory and Organizational Ethics
by Robert PhillipsPhillips (business, U. of San Diego) seeks to combine stakeholder theorydominant in organizational ethicswith the theories of John Rawldominant in political thought. Much of the material, he says, can be understood at least generally by anyone familiar with the stakeholder concept. Annotation (c)2003 Book News, Inc. , Portland, OR (booknews. com)
Stakeholder Value in Regionalentwicklungsprozessen
by Monika BachingerDer Regionen-Wettbewerb führt dazu, dass Netzwerkstrukturen vermehrt Bedeutung erhalten. Der vorliegende Band greift die Frage auf, wie in regionalen Entwicklungsprozessen nachhaltige Mehrwerte für Stakeholder generiert werden können. Dabei geht die Autorin davon aus, dass Regionen latente Netzwerkpools darstellen, aus denen sich je nach Problem- oder Themenfeld aktivierte Netzwerke auskoppeln lassen.
Stakeholders and Ethics in Healthcare: Ethical Accountability for Organizations (Routledge Studies in Health and Social Welfare)
by Lisa A. MartinelliThis ground-breaking book uses organizational ethics and stakeholder theory to explore the ethical accountability of leadership in healthcare organizations to their distinct vulnerable stakeholder communities. The book begins with a discussion of the moral agency of healthcare organizations and introduces stakeholder theory. It then looks at key ethical challenges in relation to the confidentiality and privacy of health care data, before turning to child health and interventions around issues such as obesity, maltreatment, and parenting. The book ends by focusing on ethics of care in relation to older people and people with disabilities. An insightful contribution to thinking about ethics for contemporary healthcare management and leadership, this interdisciplinary book is of interest to readers with a background in healthcare, business and management, law, bioethics, and theology.
Stakeholders, Sustainable Development Policies and the Coal Mining Industry: Perspectives from Europe and the Commonwealth of Independent States (Routledge Studies of the Extractive Industries and Sustainable Development)
by Izabela Jonek-Kowalska Radosław Wolniak Oksana A. Marinina Tatyana V. PonomarenkoThis book identifies the impact of internal and external stakeholders on the implementation of sustainable development policies in the coal mining sector in Europe and the Commonwealth of Independent States. The book assesses what activities and conditions need to be improved so that sustainable development policies can be more effectively and efficiently implemented. With a specific focus on the hard coal and lignite mining sectors, it examines a broad range of case studies from Eastern European countries and the Commonwealth of Independent States, including Russia, Ukraine, Poland, Kazakhstan, Germany, Spain, France and the United Kingdom, among many more. Beginning with an introduction to sustainable development and stakeholder theory, Part II then examines internal stakeholders, including owners, managers, employees and trade unions. Part III examines external stakeholders, touching upon those directly related to the mining industry, such as customers and mining enterprises, and those not directly associated such as local and regional communities and environmental organisations. The book concludes by proposing a model approach to the management of stakeholders involved in mining enterprises, focusing on improving the process of implementing sustainable development in the mining sector and strengthening the effects of this process. This book will be of great interest to students and scholars of the extractive industries, natural resource management and policy and sustainable development.
Stalemate at the WTO: TRIPS, Agricultural Subsidies, and the Doha Round
by Arthur A. DaemmrichThis note analyzes disputes over intellectual property enforcement and agricultural trade barriers at the center of the Doha Round of World Trade Organization (WTO) negotiations. Fundamental principles of intellectual property rights and agricultural subsidies are described, along with the challenges of creating and operating multilateral institutions. The note begins with a brief history of multilateral negotiations under the General Agreement on Tariffs and Trade (GATT), then describes key events of the Doha Round that began in 2001, and the WTO's dispute settlement process. A stalemate has developed between developed and developing countries in WTO talks, leading to the proliferation of bilateral agreements. The note challenges readers to develop an informed position on global trade governance and the economic benefits and political tradeoffs associated with reduced trade barriers and the elimination of domestic subsidies.
Stalin's Economist: The Economic Contributions of Jenö Varga (Routledge Studies In The History Of Economics Ser.)
by André MommenThis book analyses the contribution of Eugen (Jenő) Varga (1879-1964) on Marxist-Leninist economic theory as well as the influence he exercised on Stalin’s foreign policy and through the Comintern on the international communist movement. During the Hungarian Councils’ Republic of 1919 Varga was one of those chiefly responsible for transforming the economy into one big industrial and agrarian firm under state authority. After the fall of the revolutionary regime that year, Varga joined the Hungarian Communist Party, soon after which, he would become one of the Comintern’s leading economists, predicting the inevitable crisis of the capitalist system. Varga became the Soviet Union’s official propagandist. As an economic specialist he would advise the Soviet government on German reparation payments and, unlike Stalin, believed that the capitalist state would be able to plan post-war economic recovery, which contradicted Stalin’s foreign policy strategy and led to his disgrace. Thus by the beginning of the Cold War in 1947, Varga was discredited, but allowed to keep a minor academic position. After Stalin’s death in 1953 he reappeared as a well-respected economist whose political influence had nonetheless waned. In this study Mommen reveals how Stalin’s view on international capitalism and inter-imperialist rivalries was profoundly influenced by debates in the Comintern and by Varga’s concept of the general crisis of capitalism. Though Stalin appreciated Varga’s cleverness, he never trusted him when making his strategic foreign policy decisions. This was clearly demonstrated in August 1939 with Stalin’s pact with Hitler, and in 1947, with his refusal to participate in Marshall’s European Recovery Plan. This book should be of interest to a wide variety of students and researchers, including those concentrating on the history of economic thought, Soviet studies, international relations, and European and Cold War history.
Stalin's Quest for Gold: The Torgsin Hard-Currency Shops and Soviet Industrialization
by Elena OsokinaStalin's Quest for Gold tells the story of Torgsin, a chain of retail shops established in 1930 with the aim of raising the hard currency needed to finance the USSR's ambitious industrialization program. At a time of desperate scarcity, Torgsin had access to the country's best foodstuffs and goods. Initially, only foreigners were allowed to shop in Torgsin, but the acute demand for hard-currency revenues forced Stalin to open Torgsin to Soviet citizens who could exchange tsarist gold coins and objects made of precious metals and gemstones, as well as foreign monies, for foods and goods in its shops. Through her analysis of the large-scale, state-run entrepreneurship represented by Torgsin, Elena Osokina highlights the complexity and contradictions of Stalinism. Driven by the state's hunger for gold and the people's starvation, Torgsin rejected Marxist postulates of the socialist political economy: the notorious class approach and the state hard-currency monopoly. In its pursuit for gold, Torgsin advertised in the capitalist West, encouraging foreigners to purchase goods for their relatives in the USSR; and its seaport shops and restaurants operated semilegally as brothels, inducing foreign sailors to spend hard currency for Soviet industrialization. Examining Torgsin from multiple perspectives—economic expediency, state and police surveillance, consumerism, even interior design and personnel—Stalin's Quest for Gold radically transforms the stereotypical view of the Soviet economy and enriches our understanding of everyday life in Stalin's Russia.
Stalking the Black Swan: Research and Decision Making in a World of Extreme Volatility (Columbia Business School Publishing Ser.)
by Kenneth PosnerKenneth A. Posner spent close to two decades as a Wall Street analyst, tracking the so-called "specialty finance" sector, which included controversial companies such as Countrywide, Fannie Mae, Freddie Mac, CIT, and MasterCard-many of which were caught in the subprime mortgage and capital markets crisis of 2007. While extreme volatility is nothing new in finance, the recent downturn caught many off guard, indicating that the traditional approach to decision making had let them down. Introducing a new framework for handling and evaluating extreme risk, Posner draws on years of experience to show how decision makers can best cope with the "Black Swans" of our time.Posner's shrewd assessment combines the classic fundamental research approach of Benjamin Graham and David Dodd with more recent developments in cognitive science, computational theory, and quantitative finance. He outlines a probabilistic approach to decision making that involves forecasting across a range of scenarios, and he explains how to balance confidence, react accurately to fast-breaking information, overcome information overload, zero in on the critical issues, penetrate the information asymmetry shielding corporate executives, and integrate the power of human intuition with sophisticated analytics. Emphasizing the computational resources we already have at our disposal-our computers and our minds-Posner offers a new track to decision making for analysts, investors, traders, corporate executives, risk managers, regulators, policymakers, journalists, and anyone who faces a world of extreme volatility.
Stalking the Black Swan
by Kenneth A. PosnerKenneth A. Posner spent close to two decades as a Wall Street analyst, tracking the so-called "specialty finance" sector, which included controversial companies such as Countrywide, Fannie Mae, Freddie Mac, CIT, and MasterCard-many of which were caught in the subprime mortgage and capital markets crisis of 2007. While extreme volatility is nothing new in finance, the recent downturn caught many off guard, indicating that the traditional approach to decision making had let them down. Introducing a new framework for handling and evaluating extreme risk, Posner draws on years of experience to show how decision makers can best cope with the "Black Swans" of our time. Posner's shrewd assessment combines the classic fundamental research approach of Benjamin Graham and David Dodd with more recent developments in cognitive science, computational theory, and quantitative finance. He outlines a probabilistic approach to decision making that involves forecasting across a range of scenarios, and he explains how to balance confidence, react accurately to fast-breaking information, overcome information overload, zero in on the critical issues, penetrate the information asymmetry shielding corporate executives, and integrate the power of human intuition with sophisticated analytics. Emphasizing the computational resources we already have at our disposal-our computers and our minds-Posner offers a new track to decision making for analysts, investors, traders, corporate executives, risk managers, regulators, policymakers, journalists, and anyone who faces a world of extreme volatility. * For media inquiries and interview requests, please contact:Rimjhim DeyPublisez PRrdey@publisez. com1. 917. 514. 3359
Stall Points: Most Companies Stop Growing--Yours Doesn't Have To
by Matthew S. Olson Derek Van BeverVery few large companies manage to avoid stalls in revenue growth. These stalls are not attributable to the natural business cycle. Rather, careful analysis reveals that the vast majority of such stalls are the direct result of strategic choices made by corporate leaders. In short, stoppages in growth are almost always avoidable. This extensively researched book analyzes the growth experiences of more than six hundred Fortune100 companies over the past fifty years to identify why growth stalls and to discover how to rectify a stall in progress or, even better, avoid one. Board members and executives in companies of all sizes will find this book a practical and essential resource. Matthew S. Olson and Derek van Bever investigate the incidence and consequences of growth stalls in major corporations, then probe the root causes. Examining hundreds of stall points, the authors conclude that the greatest threat to a company's growth is posed by obsolete strategic assumptions that undermine market position, and by breakdowns in innovation and talent management. The study includes a selection of practices for articulating and monitoring strategic assumptions and concludes with a self-test built around fifty "Red Flag" warning signs of an impending growth stall. Top Four Reasons a Firm May Stall: * Premium position captivity * Innovation management breakdown * Premature core abandonment * Talent shortfall
Stalled: Jump-Starting the Canadian Economy
by Michael HlinkaFor the fifty years following the Second World War, Canada enjoyed a period of spectacular economic growth — the economy quadruple in size and the living standard of most Canadians steadily improved. However, in the years since, Canada has suffered from economic stagnation. Businesses keep closing, and Canadians find it harder to get and keep a good job. Increasingly, Canadians have relied on consumer debt to help mask the underlying problems, but for many even that temporary form of relief is no longer an option. In Stalled, Michael Hlinka explains what drove Canada's five-decade expansion and what has put us in the rut we're currently in. He also shows that there are solutions for Canada as a country and for individual Canadians, and that we can get out of the rut we're in if we start doing the things that once made us great. Stalled shows how.
Stalled Democracy: Capital, Labor, and the Paradox of State-Sponsored Development
by Eva BellinIn this ambitious book, the author examines the dynamics of democratization in late-developing countries where the process has stalled. The author focuses on the pivotal role of social forces and particularly the reluctance of capital and labor to champion democratic transition, contrary to the expectations of political economists versed in earlier transitions. She argues that the special conditions of late development, most notably the political paradoxes created by state sponsorship, fatally limit class commitment to democracy. In many developing countries, she contends, those who are empowered by capitalist industrialization become the allies of authoritarianism rather than the agents of democratic reform. The author generates her propositions from a close study of a singular case of stalled democracy: Tunisia. Capital and labor's complicity in authoritarian relapse in that country poses a puzzle. The author's explanation of that case is made more general through comparison with the cases of other countries, including Mexico, Indonesia, South Korea, Turkey, and Egypt. Stalled Democracy also explores the transformative capacity of state-sponsored industrialization. By drawing on a range of real-world examples, she illustrates the ability of developing countries to reconfigure state-society relations, redistribute power more evenly in society, and erode the peremptory power of the authoritarian state, even where democracy is stalled.
Stalling for Time: My Life as an FBI Hostage Negotiator
by Gary NoesnerAn enraged man abducts his estranged wife and child, holes up in a secluded mountain cabin, threatening to kill them both. A right wing survivalist amasses a cache of weapons and resists calls to surrender. A drug trafficker barricades himself and his family in a railroad car, and begins shooting. A cult leader in Waco, Texas faces the FBI in an armed stand-off that leaves many dead in a fiery blaze. A sniper, claiming to be God, terrorizes the DC metropolitan area. For most of us, these are events we hear about on the news. For Gary Noesner, head of the FBI's groundbreaking Crisis Negotiation Unit, it was just another day on the job. In Stalling for Time, Noesner takes readers on a heart-pounding tour through many of the most famous hostage crises of the past thirty years. Specially trained in non-violent confrontation and communication techniques, Noesner's unit successfully defused many potentially volatile standoffs, but perhaps their most hard-won victory was earning the recognition and respect of their law enforcement peers. Noesner pursued his dream of joining the FBI all the way to Quantico, where he not only became a Special Agent, but also--in the course of a distinguished thirty-year career--the FBI's Chief Negotiator. Gaining respect for the fledgling art of crisis negotiation in the hard-boiled culture of The Bureau, where the shadow of J. Edgar Hoover still loomed large, was an uphill battle, educating FBI and law enforcement leaders on the job at an incident, and advocating the use of psychology rather than force whenever possible. Noesner's many bloodless victories rarely garnered as much media attention as the notorious incident management blunders like the Branch Davidian disaster in Waco and the Ruby Ridge tragedy. Noesner offers a candid as well as fascinating look back at his years as a rebel in the ranks and a pioneer on the front lines. Whether vividly recounting showdowns with the radical Republic of Texas militia, the terrorist hijackers of the cruise ship Achille Lauro, and self-styled messiah David Koresh, or clashes with colleagues and superiors that expose the internal politics and power-plays of America's premier law enforcement agency, Stalling for Time crackles with breathtaking suspense and insight in equal measure. Case by case, minute by minute, it's a behind the scenes view of a visionary crime-fighter in action.
Stamford International Inc.
by David F. HawkinsManagement is struggling to meet consensus quarterly earnings-per-share numbers. Discusses a number of accounting decisions. A report indicating internal control problems in one of the company's divisions raises a Sarbanes-Oxley certification issue. A rewritten version of an earlier case.
Stammkundenbindung versus Neukundengewinnung: Marketing und Vertrieb im Spannungsfeld von Hunting und Farming
by Andreas Krämer Regine Kalka Wolfgang MerkleDieses Buch thematisiert das Spannungsfeld von Neukundengewinnung (Hunting) und Stammkundenbindung (Farming) im Rahmen von Wachstumspotentialen für Unternehmen. Ausgehend von dem häufig verfolgten Wachstumsziel sind Unternehmen im aktuellen Wettbewerb mehr denn je gefordert, die richtige Balance zwischen Bestandskundendurchdringung und Neukundengewinnung zu finden. Die Diskussion der Wechselwirkungen zwischen beiden Bereichen öffnet den Blick für die Herausforderungen, dass sich Marketing – wie es in vielen Unternehmen gelebt wird – deutlich verändern muss. Offen ist, mit welchen Marketingstrategien sich Wachstumsziele zum Beispiel in Bezug auf monetäre Zielgrößen erreichen lassen, oder ob der Begriff des Wachstums nicht weiter auszulegen ist. So wird zuerst der Frage nachgegangen, warum das Marketing neu gedacht werden muss. Davon ausgehend werden die veränderten Rahmenbedingungen zur Erreichung von Wachstumszielen und -strategien näher analysiert und anhand von theoretischen Abhandlungen, Darstellungen von qualitativen und quantitativen Untersuchungen sowie zahlreichen Fallbeispielen aus der Praxis unterschiedlicher Branchen verdeutlicht. Darauf aufbauend werden konkrete Ansatzpunkte diskutiert, wie das Marketing neu ausgerichtet werden kann.Renommierte Autoren aus Wissenschaft und Unternehmens-Praxis liefern Denkanstöße, warum die Neukundengewinnung nicht als Allheilmittel für die Erreichung der Wachstumsziele gelten kann, welche Gefahren in diesem Irrweg lauern (wenn zum Beispiel Stammkunden eine bessere Betreuung von Neukunden wahrnehmen und dies als unfair empfinden), wie eine optimale Balance beider Strategien zu erreichen ist und welche Marketingmaßnahmen dabei hilfreich sein können. Die Herausgeber Prof. Dr. Andreas Krämer ist Gründer und Vorstandsvorsitzender der exeo Strategic Consulting AG, Bonn und Direktor des VARI e.V. (Value Research Institute), Iserlohn. Andreas Krämer ist Mitinitiator der Studien „Pricing Lab“, „MobilitätsTRENDS“ und „OpinionTRAIN“ sowie Autor zahlreicher Fachaufsätze und mehrerer Bücher. Prof. Dr. Regine Kalka ist seit 2003 Professorin für Marketing und Kommunikation an der Hochschule Düsseldorf und ist seit 2018 Mitglied des Hochschulrates. Zuvor war sie Geschäftsbereichsleiterin bei einer deutschen Messegesellschaft sowie Senior Consultant bei einer internationalen Unternehmensberatung. Sie forscht und publiziert in den Bereichen Pricing, Messemanagement und Markenmanagement.Prof. Dr. Wolfgang Merkle ist Professor für Marketing & Management an der UE – University of Europe for Applied Sciences in Hamburg sowie Inhaber von Merkle. Speaking. Sparring. Consulting. Davor war er über 25 Jahre als CMO, Bereichsvorstand, Geschäftsführer und Direktor bei Tchibo, Galeria Kaufhof, ZARA, Massimo Dutti und Otto tätig.Es stellt sich die Frage, mit welchen Marketingstrategien sich Wachstumsziele erreichen lassen. Während derzeit einerseits der Fokus darauf gelegt wird, wie sich Manager in der Steuerung ihrer Vertriebsorganisationen vor einer übermäßigen Abhängigkeit von bestehenden Kunden ("Farming") schützen können, um per Neukundenakquise ("Hunting") das entscheidende langfristige Wachstum erzielen zu können, erscheinen andererseits in vielen Unternehmen die Maßnahmen der Kundengewinnung tatsächlich Vorrang vor einer Stammkunden-Betreuung zu haben. Mit Beiträgen von: • Andreas Bartmann, Geschäftsführer Globetrotter Ausrüstung GmbH• Frédéric Begemann, Principal Investors Marketing AG• Dr. Robert Bongaerts, Vorstand der exeo Strategic Consulting AG• Prof. Dr. Thomas Breyer-Mayländer, Professor für Medienmanagement, Hochschule Offenburg• Bianca Brocke, Leiterin Pricing und Zielgruppenmanagement, DB Fernverkehr AG• Prof. Dr. Thomas Burgartz, Dekan Fachbereich Wirtschaft, University of Europe for Applied Sciences, Iserlohn• Marlon Fricke