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Working Through Conflict: Strategies for Relationships, Groups, and Organizations

Updated in its 7th edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice, covering the whole range of conflict settings (interpersonal, group, and organizational). Encompassing a broad spectrum of theoretical perspectives, the text includes an abundance of real life case studies that illustrate key concepts and help students learn how to apply theory. The book's emphasis on application of concepts makes it highly accessible to students, while expanding their understanding of both conflict theory and practical skills.An introduction to social science research and theory on conflict

Working Through Conflict: Strategies for Relationships, Groups, and Organizations

Now in its eighth edition, Working Through Conflict provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice, covering a range of conflict settings (interpersonal, group, and organizational). The text includes an abundance of real life case studies that encompass a spectrum of theoretical perspectives. Its emphasis on application makes it highly accessible to students, while expanding their comprehension of conflict theory and practical skills. This new edition features a wealth of up-to-date research and case examples, suggested readings and video resources, and integrated questions for review and discussion.

Working through Surveillance and Technical Communication: Concepts and Connections (SUNY series, Studies in Technical Communication)

What is surveillance, and why should we care? Why are those who use technology susceptible to being both agents and targets of contemporary surveillance practices? Working Through Surveillance and Technical Communication addresses these questions, discussing what it means to engage in surveillance, examining why this participation may be problematic, and offering entry points into assessing one's ethical and socially just involvement with surveillance. Further, the book suggests ways to resist both individually and collectively, and it offers pedagogical entry points for those looking to talk about surveillance with others. Led by the central questions, "How are technical communicators also surveillance workers?" and "Why does this matter for technical communication and surveillance scholarship?" the text uses the example of Edward Snowden to illustrate how technical communicators and surveillance workers exist on an often-overlapping range. Sarah Young highlights the potentially discriminatory nature of surveillance and argues that recognizing and evaluating surveillance in is increasingly important in a data-driven world.Open Access funded by Erasmus University Rotterdam Library in support of open science initiatives. It can be found in the SUNY Open Access Repository at https://soar.suny.edu/handle/20.500.12648/8546.

Working Together: Organizational Transactional Analysis and Business Performance

Organizational Transactional Analysis is a discipline whose focus is on enabling effective communication at all levels of the organization. It looks at development and change from the individual, team, department and organizational levels. This book, and Organizational TA as a whole, operates from an assumption of health - this is a very different approach from other communication methodologies which tend to focus on the problems. TA focuses on building on what is already working, rather than what isn't. From their many years of experience, Anita Mountain and Chris Davidson are convinced that TA offers everyone within the workforce different options on how to relate. Working Together offers up-to-date theory developed by the authors through their extensive knowledge of TA and of the business world. The clear explanations and diagrams in the book outline how you can develop and maintain effective communication and be aware of the processes involved in carrying out decisions and strategies. With chapters on how to apply TA in the workplace Working Together is a down-to-earth yet intelligent read and an important resource for those who wish to improve the quality of relationships and improve productivity. It will be of value to individuals, leaders and managers at all levels. Whether the issue is emotional intelligence, stress, poor communication or different departmental/regional perspectives, this book offers a toolkit of resources to support the people processes aspects of the business.

Working Together: The Art of Consulting and Communicating

Productive learning occurs when educators work together to create new visions, analyze important issues, and evaluate outcomes. This book explores how educators can effectively engage in peer problem solving, focusing on three aspects of the process: (1) models for consulting with colleagues in problem solving; (2) communication skills necessary for consulting; and (3) how to collaborate with colleagues with differing interpersonal styles. Within these three main areas, the essential skills that educators need for working together, such as trust building, listening, facilitating, collaborating, questioning, communication, and peer problem solving are illustrated through interactive strategies designed to empower educators to become proactive, rather than reactive with conflict.

Working Welsh: A Guide to the Mechanics of the Language

Working Welsh offers a new approach to building up and consolidating learners’ fluency and confidence, focusing on the mechanics – the words and phrases that build and drive sentences and make them fit together. 200 Welsh words and phrases are listed alphabetically, explained in clear and accessible language, and given ample exemplification to illustrate their meaning and use. All instances of mutation are marked with the usual typographic signs, and cross-references are given throughout to related entries. Grammatical appendices and an English index round off the manual. Working Welsh is an innovative resource for post-beginner students wishing to explore and master the principal discourse-drivers in modern spoken and standard Welsh.

Working With Adults with Communication Difficulties in the Criminal Justice System: A Practical Guide for Speech and Language Therapists (Working With)

This book offers guidance for speech and language therapists and other professionals who are working in a criminal justice setting or who are interested to know more about this dynamic and rewarding client group. The criminal justice system (CJS) includes police custody, community services, secure hospitals and prisons. Although each setting has its differences, there are overarching areas associated with speech, language and communication needs (SLCN) within the population who find themselves coming into contact with the CJS. These needs are many and varied: from social deprivation and developmental language disorder, to head injury, substance misuse and ADHD. The variety is both stimulating and challenging, and this book provides the reader with a range of resources to use with such a complex client base. Key features include: ● academic evidence about SLCN in the CJS ● accessible visuals explaining the systems pathways ● resources to support assessment and intervention ● information to support individuals with a range of overlapping needs. Aimed primarily at speech and language therapists, the book also includes useful content for students, academics and professionals who wish to know more about SLCN within the CJS. As well as being full of useful infographics, this book includes a vast appendix of online material that can be downloaded and printed for use in practice.

Working with Americans: How to Build Profitable Business Relationships

Anybody who has ever done business with Americans can testify that there are more differences than similarities between the US business culture and those in the rest of the world. Whether it’s values, etiquette, communication, influencing or negotiating, there’s a clear American style. How you go about building successful and profitable business relationships in the US should be guided by the many important lessons and insights offered in this essential reference guide. Authors Allyson Stewart-Allen and Lanie Denslow capture the current US business environment in this second edition, providing you with a deeper understanding of America’s business mindset, diversity and regions so you can confidently navigate this large, complex and profit-making economy. Whether new to working with Americans or an experienced internationalist, this book will serve as your ready reference for connecting with US colleagues, clients, customers or consultants. You’ll discover what drives American informality, schedules and the desire to combine fun with business. Each independent chapter allows you to dip into specific topics or sections that interest you. All are grounded in evidence-based research on cross-cultural working, behavioral science and leadership. It’s the ultimate guide for busy business leaders regardless of sector or company size.

Working with Autistic Children and Young People: A Practical Guide for Speech and Language Therapists (Working With)

This book focuses on appreciating the different language and communication style of autistic youngsters and discusses how therapists can respond to and support this to get the best out of their practice. Each chapter begins with a summary of key points and areas to focus on, includes ‘what to do’ ideas and mini case-studies to illustrate points, as well as signposting further reading. The book draws on relevant theory and offers practical insights to allow the therapist to develop confidence, knowledge and skills. Topics covered include: identifying effective support, emotional regulation, working with technology, specific groups such as girls with autism. Linking theory and practice in an engaging and easy-to-follow format, The book provides practical ideas that are immediately helpful for busy professionals to guide clinical decision making and intervention. It is an invaluable addition to the tool kit of any speech and language therapist, as well as other professionals wanting an overview of how to work with autistic children and young people in our neurodiverse society.

Working with Child and Adolescent Mental Health: The Central Role of Language and Communication (Working With)

In children, mental health challenges and communication differences typically combine in complex and inter-related ways. Remarkably, this crucial point is all too often forgotten, and communication is overlooked. Services are frequently fragmented, leading professionals to look at children through distinct lenses of either mental health or communication, meaning insights can be incomplete and important perspectives unshared. Working with Child and Adolescent Mental Health makes the compelling case that communication is central and should be a primary consideration whenever we think about children’s mental health. With a practical focus, and an easy- to-read format, it suggests how this can be achieved by identifying how practitioners and services can work more cohesively to understand and optimise children’s communication capacities. This book includes: • Practical advice, grounded in current research, and presented in an easy-to-read, digestible style • Guidance to help practitioners competently and compassionately identify and respond to the needs of children and young people with complex combined communication and mental health needs • Real-life case studies from a wide range of settings, unpicked to clearly illustrate topics discussed in the book and offer encouragement and inspiration to practitioners • Checklists and questionnaires to help practitioners in daily practice • Recommendations for, and links to, useful additional resources • Tools to support reflection and enhancement for individual practitioners and services Essential reading for speech and language therapists, psychologists, mental health practitioners, educators, social workers, and anyone else concerned with children’s wellbeing and resilience, this book highlights the transformational impact of placing communication at the heart of all efforts to support children and young people’s mental health.

Working with Childhood Apraxia of Speech: Theory and Practice for Speech and Language Therapists (Working With)

This resource will lead the reader through the practicalities of assessment, diagnosis, and therapeutic intervention for children of all ages with features of childhood apraxia of speech. It provides the theory and underlying principles upon which to work with children who have this fascinating but challenging disorder in collaboration with families and schools. Chapters are clearly laid out, with hands on activities for intervention and helpful summaries. There is a focus on alternative and augmentative means of communication and multidisciplinary working, as well as a wealth of case studies and teaching notes for training other professionals. Fresh ways of working are addressed, such as the use of teletherapy and other techniques such as group therapy and the consultative approach are discussed. Key features include: A theoretical overview of current thinking about childhood apraxia of speech A structured assessment format with a chapter specifically focused on how to take a detailed speech sample Clear guidance on how to make a differential diagnosis How to spot early indicators of childhood apraxia of speech Advice sheets for parents and schools Downloadable record forms for case history taking and assessment. This book can be read cover to cover or dipped into for quick and easy therapy ideas and is presented in an easy-to-read format, with chapters broken down into bite-sized chunks. It is an essential handbook for all speech and language therapists and students, whatever their level of experience.

Working with Childhood Apraxia of Speech: Theory and Practice for Speech and Language Therapists (Working With)

This resource will lead the reader through the practicalities of assessment, diagnosis, and therapeutic intervention for children of all ages with features of childhood apraxia of speech. It provides the theory and underlying principles upon which to work with children who have this fascinating but challenging disorder in collaboration with families and schools.Chapters are clearly laid out, with hands on activities for intervention and helpful summaries. There is a focus on alternative and augmentative means of communication and multidisciplinary working, as well as a wealth of case studies and teaching notes for training other professionals. Fresh ways of working are addressed, such as the use of teletherapy and other techniques such as group therapy and the consultative approach are discussed.Key features include: A theoretical overview of current thinking about childhood apraxia of speech A structured assessment format with a chapter specifically focused on how to take a detailed speech sample Clear guidance on how to make a differential diagnosis How to spot early indicators of childhood apraxia of speech Advice sheets for parents and schools Downloadable record forms for case history taking and assessment. This book can be read cover to cover or dipped into for quick and easy therapy ideas and is presented in an easy-to-read format, with chapters broken down into bite-sized chunks. It is an essential handbook for all speech and language therapists and students, whatever their level of experience.

Working with Children Experiencing Speech and Language Disorders in a Bilingual Context: A Home Language Approach (Working With)

The complexity of speech and language disorders can be daunting in a monolingual context. When working with a bilingual child assessment and intervention may appear to be even more complicated. In this book Sean Pert provides the reader with the tools needed to overcome this perception and develop skills in working in a language that they don’t share with the client. By adopting a home language first approach the book discusses how to: identify diversity from disorder introduce effective approaches in line with the best clinical practice work successfully alongside interpreters make assessments and plan interventions set goals for therapy. At the heart of the text is the therapist creating essential partnerships with parents and truly valuing the bilingualism, culture and identity of the child. This leads to better outcomes, not only in speech, language and communication, but also in self-esteem, mental health, social participation and educational and employment success. The book concludes with a handy toolkit of resources including quizzes, case studies and printable extras making it the perfect resource for both experienced and newly qualified practitioners with bilingual and multilingual children in their care.

Working with Communication and Swallowing Difficulties in Older Adults (Working With)

This accessible resource offers valuable guidance for all student and practising speech and language therapists (SLTs)who are working with older people with communication and swallowing difficulties. Chapters provide up-to-date theory on age-related changes alongside practical strategies for clinicians to use in their daily work, from help with mental capacity decisions to supporting older people with good palliative care. Promoting a holistic approach for ageing well, this resource dispels myths that surround the ageing process while detailing the normal physiological and psychological effects of ageing on communication and swallowing, as well as diseases and conditions associated with older age, such as frailty. Illustrated throughout with clinical case studies and helpful photocopiable resources to use in practice, this book is a key part of the tool kit for any speech and language therapist working with older adults.

Working with Deaf Children: Sign Bilingual Policy into Practice

This book is essential and accessible reading for all teachers and professionals who are working with sign bilingual deaf children. It considers the background and theory underpinning current developments in sign bilingual education and the implications for policy and developing classroom practice. Practical teaching strategies are suggested and evaluated. The authors draw on their own experience of working in sign bilingual settings as well as current good practice and relevant research. This book is the first UK book that describes sign bilingual education (beyond policy). It is also the first book to support sign bilingual practice dealing with current educational issues. The authors draw together relevant research and practice in sign bilingual education and present practical strategies for teachers.

Working with Difficult People, Second Revised Edition: Handling the Ten Types of Problem People Without Losing Your Mind

A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace.Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.From the Trade Paperback edition.

Working with Microsoft Forms and Customer Voice: Efficiently gather and manage customer feedback, insights, and experiences

Work with business scenarios and discover best practices to get the most out of Microsoft Forms and Microsoft Dynamics 365 Customer VoiceKey FeaturesExplore step-by-step instructions to integrate surveys with Microsoft 365 appsAutomate surveys and follow-up actions from survey results using Microsoft FormsCreate custom report dashboards and explore advanced analytics for managing insightsBook DescriptionMicrosoft Forms and Dynamics 365 Customer Voice enable organizations to collect and analyze feedback from employees and customers, helping developers to integrate their feedback and business users to collect feedback that will guide them to develop customer-centric solutions. This book takes a hands-on approach to leveraging Microsoft Forms and Dynamics 365 Customer Voice capabilities for common feedback scenarios and covers best practices and tips and tricks to have your solution up and running in no time. You'll start by exploring common scenarios where organizations collect feedback from employees and customers and implement end-to-end solutions with Forms. You'll then discover how to create surveys and get to grips with different configuration options commonly used for each scenario. Throughout the book, you'll also find sample questions and step-by-step instructions for integrating the survey with related technology such as Microsoft Teams, Power Automate, and Power BI for an end-to-end scenario. By the end of this Microsoft book, you'll be able to build and deploy your complete solution using Microsoft Forms and Dynamics 365 Customer Voice, allowing you to listen to customers or employees, interpret their feedback, take timely follow-up action, and monitor results.What you will learnGet up and running with Microsoft Forms and Dynamics 365 Customer Voice servicesExplore common feedback scenarios and survey best practices Understand how to administer Microsoft Forms and Dynamics 365 Customer VoiceUse Microsoft Forms or Dynamics 365 Customer Voice to monitor your survey resultsSet up the Microsoft Forms app for Teams for conducting live pollsAutomate feedback collection and follow-up actionsWho this book is forThis book is for business users who want to increase customer and employee engagement and collect data for measuring user satisfaction and driving product and process improvements. Beginner-level knowledge of Microsoft products such as Office 365 (including Teams, Outlook, and Excel) is expected. The book also includes advanced topics for citizen developers to automate sending Customer Voice surveys, follow-up actions, and creating custom dashboards using Microsoft Power Platform applications like Power Automate and Power BI.

Working With Numbers and Statistics: A Handbook for Journalists

Working With Numbers and Statistics: A Handbook for Journalists will bolster math skills and improve math confidence for journalists at all skill levels. Authors Charles Livingston and Paul Voakes developed this resource book to improve journalistic writing and reporting, enabling journalists to:*make accurate, reliable computations, which in turn enables one to make relevant comparisons, put facts into perspective, and lend important context to stories;*recognize inaccurate presentations, whether willfully spun or just carelessly relayed;*ask appropriate questions about numerical matters;*translate complicated numbers for viewers and readers in ways they can readily understand;*understand computer-assisted reporting; and*write livelier, more precise pieces through the use of numbers.The math is presented in a journalistic context throughout, enabling readers to see how the procedures will come into play in their work.Working With Numbers and Statistics is designed as a reference work for journalism students developing their writing and reporting skills. It will also serve professionals as a useful tool to improve their understanding and use of numbers in news stories.

Working with Sources: Exercises for The Bedford Handbook (Ninth Edition)

This useful workbook includes 60 exercise sets designed to give students practice with key research skills in MLA, APA, and Chicago styles. Topics include forming research questions and thesis statements, integrating sources, and avoiding plagiarism.

Working with Static Sites: Bringing the Power of Simplicity to Modern Sites

Just like vinyl LPs, static sites are making a comeback, evidenced by the wide array of static-site generators now available. This practical book shows you hands-on how to build these simple sites for blogs and other use cases, and how to make them more powerful. In the process, you’ll work with some of today’s more mature and popular static-site generators.Authors Raymond Camden and Brian Rinaldi explain the advantages of using static-site generators for building fast and secure sites. Web and frontend designers and developers will also explore methods for adding dynamic elements and for migrating an existing CMS to a static site.Build a basic four-page static site with the Harp generatorCreate a simple blog with JekyllDevelop a documentation site with Hugo by generating site files and creating the layoutAdd dynamic elements, such as forms, comments, and searchIntegrate a CMS with tools such as CloudCannon and Netlify CMSUse one of several options to deploy your static filesLearn methods for moving an existing CMS to a static site

Working with Voice Disorders: Theory and Practice (Working With)

Now in a fully revised and updated third edition, Working with Voice Disorders offers practical insight and direction into all aspects of voice disorders, from assessment and diagnosis to intervention and case management. Using evidence-based material, it provides clinicians with pragmatic, accessible support, facilitating and informing decision-making along the clinical journey, from referral to discharge. Key features of this resource include: A wealth of new, up-to-date practical and theoretical information, covering topics such as the prevention, assessment, intervention and treatment of a wide spectrum of voice disorders. A multi-dimensional structure, allowing the clinician to consider both specific aspects of patient management and aspects such as clinical effectiveness, clinical efficiencies and service management. Photocopiable clinical resources, from an at-a-glance summary of voice disorders to treatment and assessment protocols, and practical exercises and advice sheets for patients. Sample programmes for voice information groups and teacher workshops. Checklists for patients on topics such as the environmental and acoustic challenges of the workplace. Self-assessed personalised voice review sheets and weekly voice diaries encourage patients to monitor their voice quality and utilise strategies to prevent vocal misuse. Combining the successful format of mixing theory and practice, this edition offers a patient-centred approach to voice disorders in a fully accessible and easy-to-read format and addresses the challenges of service provision in a changing world. This is an essential resource for speech and language therapists of varying levels of experience, from student to specialist.

Working With Words: A Handbook for Media Writers and Editors

No matter the medium—from print to broadcast to digital—Working With Words presents the best writing advice for today’s journalists. The text’s focus on improving skills in grammar and style make this an invaluable reference for students from their introductory journalism courses throughout their future careers in the field. With extensive coverage of grammar, mechanics and usage, as well as style, unbiased writing and writing for different media, Working With Words includes material that students cannot find in the Associated Press Stylebook alone. New with the ninth edition, Working with Words can be packaged with LaunchPad Solo for Journalism, where students can access the Exercise Book for Working With Words – an interactive workbook with multiple activities matching each chapter topic in the main text. Also on LaunchPad, students can further their grammar practice with Exercise Central for AP Style, and watch numerous videos from renowned journalists.

Working With Words: A Handbook For Media Writers And Editors

Working with You Is Killing Me: Freeing Yourself from Emotional Traps at Work

If you find yourself frustrated with a colleague whose incompetence is driving you crazy a boss who gets angry when you're not a mind reader, or an employee who challenges your authority chances are you're caught in an emotional trap at your job. The solution is simple: Take control of your own response. In this pragmatic, insightful guide, psychotherapist Katherine Crowley and business consultant Kathi Elster teach you how to eliminate your workplace woes step by easy step. Through quizzes, case examples, and field-tested strategies, you'll learn how to handle any bad work relationship. With your newfound emotional skills, you'll be able to: Manage an ill-tempered boss before he or she explodes, Detach from coworkers whose irritating habits ruin the day, Defend yourself from idea-pilfering rivals, Get out of the grip of toxic relationships, Protect your work territory from "boundary busters", Break out of the limiting roles that box you in, Parent your difficult employees to get the results you want...and much more. Book jacket.

Workplace Communication: Promoting Workplace Wellbeing and Interpersonal Relationships in Multicultural Contexts

Workplace Communication highlights how we can build interpersonal relationships through effective communication and why this is essential to workplace wellbeing. Well-supported by contemporary, reputable empirical studies, the book also comes with exercises and open-ended questions based on the subject matter. The book provides a comprehensive overview on creating an inclusive workplace and managing workplace diversity; covers a wide range of salient, up-to-date reputable literature on a wide range of management and business topics; contains practical, ‘road-tested’ activities to promote student reflection, experiential learning, critical thinking, research skills, and application of theory to practice and vice versa; examines how we communicate effectively to an increasingly diverse workforce. Designed for a broad audience, this book will appeal to academics and students in the fields of business management and communications. It will also be a useful reference for organisational practitioners and leaders.