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Communicating for Managerial Effectiveness: Challenges | Strategies | Solutions
by Phillip G. ClampittAppreciated by thousands of thoughtful students, successful managers, and aspiring senior leaders around the world Communicating for Managerial Effectiveness skillfully integrates theory, research, and real-world case studies into models designed to guide thoughtful responses to complex communication issues. The highly anticipated Sixth Edition builds on the strategic principles and related tactics highlighted in previous editions to show readers how to add value to their organizations by communicating more effectively. Author Phillip G. Clampitt (Blair Endowed Chair of Communication at the University of Wisconsin–Green Bay) addresses common communication problems experienced in organizations, including: Communicating about major changes spanning organizational boundaries Selecting the proper communication technologies Transforming data into knowledge Addressing ethical dilemmas Providing useful performance feedback Structuring and using robust decision-making practices Cultivating the innovative spirit Building a world-class communication system
Communicating for Success
by Cheryl Hamilton Bonnie CreelThis text focuses student-learning on the key communication competencies recommended by the National Communication Association. With applied examples and a vibrant and engaging design, this text covers all the expected topics in an introductory course (foundations of communication, interpersonal communication, small group communication, and public speaking - plus a special appendix on interviewing). Scenarios begin each chapter with a problem to which students can relate and then solve as they learn about the concepts discussed in each chapter. A concentrated focus on careers in communication, highlighted in a two-page spread near the end of each chapter, brings home the relevance of communication outside the classroom and helps students learn more about how studying communication can help them throughout their lives. Additional emphasis on topics such as ethics, culture, gender, and technology is found throughout the text.
Communicating for Success
by Cheryl M. Hamilton Bonnie CreelThis book focuses on the key communication competencies recommended by the National Communication Association. Introduced at the beginning of each chapter and integrated throughout the book, these learning outcomes help focus readers as they study the theory and skills needed to become better, more effective communicators. Well-written with interesting examples and a vibrant and engaging design, the book covers all the expected topics in an introductory course with a special appendix on interviewing. Each chapter begins with scenarios to which a reader can relate and then solve as they learn about the concepts discussed in each chapter. A concentrated focus on careers in communication, highlighted in a two-page spread near the end of each chapter, brings home the relevance of communication within the real world and helps the reader learn more about how studying communication can help them throughout their lives. Additional emphasis on topics such as ethics, culture, gender, and technology can be found throughout the book.
Communicating for Success (Second Edition)
by Cheryl Hamilton Bonnie Creel Tony KrollCommunicating for Success, 2nd edition, focuses student learning on the key communication competencies recommended by the National Communication Association. With a vibrant and engaging design, this introductory volume is packed with applied examples, features, and exercises; the text and accompanying Web content offer practical scenarios, key terms, discussion questions, sample activities, learning objectives, and more. A concentrated focus on the influence of communication on careers in business, education, and healthcare is highlighted near the end of each chapter and takes lessons beyond the classroom. This new edition features broader discussion of communication’s relation to social media and technology, culture, gender, and ethics.
Communicating Forgiveness
by Vincent R. Waldron Dr Douglas L. KelleyCommunicating Forgiveness is the first book to take a truly communicative look at the process of forgiveness. Authors Vincent R. Waldron and Douglas L. Kelley provide a synthesis of the literature on forgiveness in relationships. Grounded in real-life forgiveness narratives, this interdisciplinary text (pulling from such related fields as psychology, counseling, family studies, peace studies, conflict management, religious studies, and organizational behavior) offers a hopeful framework for negotiating healthy and just responses to relational disappointments.
Communicating Gender
by Suzanne RomaineTaking a cross-disciplinary approach, Suzanne Romaine's main concern is to show how language and discourse play key roles in understanding and communicating gender and culture. In addition to linguistics--which provides the starting point and central focus of the book--she draws on the fields of anthropology, biology, communication, education, economics, history, literary criticism, philosophy, psychology, and sociology. The text covers the "core" areas in the study of language and gender, including how and where gender is indexed in language, how men and women speak, how children acquire gender differentiated language, and sexism in language and language reform. Although most of the examples are drawn primarily from English, other European languages and non-European languages, such as Japanese are considered. The text is written in an accessible way so that no prior knowledge of linguistics is necessary to understand the chapters containing linguistic analysis. Each chapter is followed by exercises and discussion questions to facilitate the book's use as a classroom text. The author reviews scholarly treatments of gender, and then uses her own data material from the corpora of spoken and written English usage. Special features include an examination of contemporary media sources such as newspapers, advertising, and television; a discussion of women's speculative fiction; a study of gender and advertising, with special attention paid to the role played by language in these domains; and a review of French feminist thought, particularly as it relates to the issue of language reform.
Communicating Gender and Advocating Accountability in Global Development (Palgrave Studies in Communication for Social Change)
by Karin WilkinsCase studies of micro-enterprise, girls' education, and population programs suggest that our discourse limits our potential to conceive of development, communication, and gender outside of neoliberal ideologies. Advocacy for global social justice demands a different accountability through critical research.
Communicating Globally: Intercultural Communication and International Business
by Wallace V. Schmidt Roger N. Conaway Susan S. Easton William J. WardropeCommunicating Globally: Intercultural Communication and International Business uniquely integrates the theory and skills of intercultural communication with the practices of multinational organizations and international business. Authors Wallace V. Schmidt, Roger N. Conaway, Susan S. Easton, and William J. Wardrope provide students with a cultural general awareness of diverse world views, valuable insights on understanding and overcoming cultural differences, and a clear path to international business success.
Communicating God's Word In A Complex World: God's Truth Or Hocus Pocus?
by R. Shaw Charles E. Van Engen Lamin SannehCommunicating God's Word in a Complex World reaches out to the growing number of missionaries, pastors, Bible translators and teachers, mission and theological educators and students dealing with communicating the gospel. This is increasingly difficult in today's pluralist and global contexts. What was God's message, and how has spreading that message changed through the generations? The answer to that question requires a hermeneutical process that seeks to understand the biblical text and the context in which it was originally presented. R. Daniel Shaw and Charles Van Engen say that contemporary proclaimers of God's word can model their approach after that of the writers of scripture, who reinterpreted and restated their received texts for their audiences. Thus, Gospel communication is impacted by the way humans know God. This, in turn, is informed by contexts. Communicating God's Word in a Complex World draws lessons from the biblical authors themselves as a guide for how best to present God's message.
Communicating Health and Illness
by Dr Richard Gwyn`There has been a pressing need for a book like this for some time. Gwyn cogently reviews the literature on discourse analysis as it pertains to medical and health matters. Introducing original research from his own studies allows him to vividly illustrate just how important it is to understand the role played by discourse. Students of health communication and the sociology of health and illness will find this book integral to their studies' - Deborah Lupton In this book, Richard Gwyn demonstrates the centrality of discourse analysis to an understanding of health and communication. Focusing on language and communication issues he demonstrates that it is possible to observe and analyze patterns in the ways in which health and illness are represented and articulated by both health professionals and lay people. Communicating Health and Illness: Explores culturally validated notions of health and sickness and the medicalization of illness. Surveys media representations of health and illness Considers the metaphoric nature of talk about illness Contributes to the ongoing debate in relation to narrative based medicine.
Communicating Hope: An Ethnography of a Children's Mental Health Care Team
by Christine DavisKevin is a sometimes-violent teenager with severe emotional disturbance in a family environment of poverty and stress. In this ethnography of a children's mental health care team, communication scholar Christine S. Davis delves deeply into how members of the team create hope for themselves, for Kevin, and for his family using a strengths orientation and future focus. A rich, evocative narrative that highlights multiple voices and interpretations, Davis provides a multilayered study of how social service workers can motivate and heal troubled families in challenging environments. The volume includes clinical and practice considerations for those working in the social welfare system
Communicating Ice through Popular Art and Aesthetics (Palgrave Studies in Media and Environmental Communication)
by Anne Hemkendreis Anna-Sophie JürgensThis book brings together the perspectives of eminent and emerging scholars from fields as varied as science communication, art history, pop cultural studies, environmental studies, sciences studying ice and artists to explore the power of (popular) arts and aesthetics to communicate ice research and the urgency of environmental action. Examining the aesthetic strategies employed in images, (popular) visual fiction and narratives to convey meaning and awareness – and how they can be made fruitful for science communication – the project will generate new perspectives on how our collective environmental responsibility can be addressed and communicated across disciplines and divers audiences. In doing so, the volume will illuminate the cultural power of ice research and contribute to a better understanding of the cultural work that emerges from our ecological crisis.
Communicating Ideas: The Politics of Scholarly Publishing
by Irving Louis HorowitzCommunicating Ideas is the first attempt to place publishing in America in its political and commercial setting. The book addresses the political implications of scholarly communication in the era of the new computerized technology. Horowitz does so by examining classic problems of political theory in the context of property rights versus the presumed right to know, and the special strains involved in publishing as a business versus information as a public trust Offering a knowledgeable and insightful view of publishing in America and abroad, this book makes an important contribution to the study of mass culture in advanced societies.The discussion ranges considerably beyond scholarly publications into communication as a whole, encompassing a wide range of issues from cable and satelite television control to specialized issues in copyright legislation, the prize system in publishing, and the definition of standards of the industry. This new edition, expanded by fully one third, expands on such themes, and in addition deals with Horowitz's new research on the history of social science publishing.The first edition, published in 1986, was described by WE. Coleman as "a marvelous book which indeed offers a realistic analysis of publishing." John P. Dessauer declared that "no one thinking seriously about the future of scholarly communication can afford to ignore his work, in particular his treatment of basic issues." Joseph Gusfield (Los Angeles Times), in his review, noted that "Horowitz is alive to the possibilities and barriers for academics to reach a wider audience and for lay persons to utilize scholarship. Both groups can learn much from this intelligent book." And Philip G. Altbach (Scholarly Publishing) concluded his review by saying that Communicating Ideas "will be of interest not only to publishers and editors, but also to librarians and to sociologists of science."
Communicating in Digital Age Corporations
by Anna Danielewicz-BetzThe distinctive point of the book is its innovative interdisciplinary approach to business communication, with interconnections between linguistics, sociology, and critical organisational studies as applied to the corporate world. It offers a first-hand insight into primary business discourse with a deeper understanding and analysis of business processes and mechanisms underlying and reflected in enterprise software-mediated communication. It answers the question what 'doing business' in the digital age is about and illustrates 'business discourse' from practitioners' point of view. Grounded in the analysis of empirical data, pertaining both to internal and external business communication, the author reflects on the reality of accelerated and pressurised communication in global IT corporations. Following a communication-centred approach, this monograph puts the topic of enterprise software-mediated business discourse into a multi-layered perspective of how global corporations operate, what their primary goals are, and what kind of (political) power they execute. Moreover, it demonstrates how profit-driven corporations can be viewed and interpreted as strategically acting systems within a specific sociological framework.
Communicating in Extreme Crises: Lessons from the Edge (Routledge New Directions in PR & Communication Research)
by Elina Tachkova W. Timothy CoombsThis book is an evidence-based approach to handling common, extreme crises. Extreme crises involve strong moral outrage; moral outrage creates situations where traditional crisis communication advice no longer is effective. These extreme crises create unique demands for crisis managers. Moreover, much of the traditional advice and crisis key performance indicators (KPIs) no longer apply. Validated through research, the book establishes the nature of extreme crises, the optimal crisis response for such crises, and the KPIs (outcomes) crisis managers need to measure for extreme crises. It serves as a guide for how to communicate effectively during extreme crises and provides advice based upon experimental research that validates the effectiveness of the crisis communication interventions. Readers do not require prior knowledge about crisis communication and crisis management as the book contains summaries of crisis communication and management before exploring the more specialized topic of extreme crises. Chapters include extended case studies, examining communication within such events as the Westpac money laundering, VW emissions and COVID-19 crises. Communications in Extreme Crises will be of direct interest to scholars of crisis communication in public relations, corporate communication, strategic communication, organizational communication programs and management.
Communicating in Global Business Negotiations: A Geocentric Approach
by Jill E. Rudd Diana R. Lawson"Communication in Global Business Negotiations: A Geocentric Approach presents college-level business and communications majors with a new approach for studying communication and negotiation in international business, using a geocentric cross-disciplinary framework. Chapters cover intercultural communication, provide students with a view of the world and how to negotiate with others from different cultures, and uses practitioners′ perspectives to inject real-world case studies and scenarios into the picture. College-level business collections will find this an essential acquisition."—THE MIDWEST BOOK REVIEW"Authors Jill E. Rudd and Diana R. Lawson uniquely integrate communication and international business perspectives to help readers develop a strong understanding of the elements for negotiating an international setting, as well as the skills needed to adapt to the changing environment."—BUSINESS INDIAPresenting a new method for the study of communication and negotiation in international business, this text provides students with the knowledge to conduct negotiations from a geocentric framework. Authors Jill E. Rudd and Diana R. Lawson integrate communication and international business perspectives to help readers develop a strong understanding of the elements necessary for negotiating in a global setting, as well as the skills needed to adapt to the changing environment. This geocentric orientation is an evolution of global learning resulting in effective worldwide negotiation. Key Features:Offers a cross-disciplinary approach: The fields of communication and business are integrated to provide a macro-orientation to global business negotiation.Devotes a chapter to intercultural communication competency: Scales are included to help students assess their potential to become a successful global business negotiators.Provides students with a view of the world in negotiating with others from different cultures: Up-to-date information about current international business contexts gives insight into the challenges experienced by global business negotiators.Discusses alternative dispute resolution: Because of differences in culture and in political structure from one country to another, a chapter is devoted to this growing area of global business negotiation. Presents practitioners′ perspectives: These perspectives illustrate the "real world" of global business negotiation and reinforce the importance of understanding cultural differences.Intended Audience:This is an ideal core text for advanced undergraduate and graduate courses such as Negotiation & Conflict Resolution and International Business & Management in the departments of Communication and Business & Management.
Communicating Interpersonal Conflict in Close Relationships: Contexts, Challenges, and Opportunities
by Jennifer A. SampCommunicating Interpersonal Conflict in Close Relationships: Contexts, Challenges, and Opportunities provides a state-of-the-art review of research on conflict in close personal relationships. This volume brings together both seasoned and new voices in communication research to address the challenges in evaluating conflict. Contributors review the current state of research on themes related to power, serial arguments, interpersonal and family dynamics, physiological processes, and mechanisms of forgiveness by presenting theoretical reviews, original unpublished data-driven research, and discussions about the methodological challenges and opportunities in studying interpersonal conflict. An essential resource for graduate students and faculty interested in interpersonal conflict in close relationships between romantic partners, families, or friends, this volume is intended for advanced coursework and individual study in communication, social psychology, and close relationship scholarship.
Communicating Literature: An Introduction to Oral Interpretation
by Todd V. LewisThe performance of literature discipline seems as vibrant and innovative as ever. The new sixth edition of Communicating Literature: An Introduction to Oral Interpretation reflects changes in the performance of literature since the first edition was published in 1991. The publication offers a communication-oriented definition of oral interpretation, a basic rudimentary statement of oral interpretation essentials and a link between oral interpretation and acting. Featuring a personal and direct writing style, Communicating Literature: An Introduction to Oral Interpretation: - Emphasizes the focus of performance studies needs to retain the communicative intent in literature. Each performance text should have an argument, a thesis, a premise, a theme, a communicative center. - Is suitable for lower division courses in oral interpretation, storytelling, and performance studies. - Is student friendly! Each chapter includes assignment suggestions and exercises to assist the reader in comprehending issues and concepts. - Is contemporary! The text includes a companion website that houses examples of prose, poetry, program oral interpretation, and duo interpretation. - Features NEW content! The text includes an expanded discussion and outlets / suggestions for dealing with stage fright; examples of the changing notion of what comprises a "text"; a new section on multicultural interpretation and expanded notions about competing in forensics tournament; more samples of multi-ethnic literature to demonstrate applications; career opportunities and community service outlets; and more.
Communicating Marginalized Masculinities: Identity Politics in TV, Film, and New Media (Routledge Studies in Rhetoric and Communication #11)
by Ronald L. Jackson II Jamie E. MoshinFor years, research concerning masculinities has explored the way that men have dominated, exploited, and dismantled societies, asking how we might make sense of marginalized masculinities in the context of male privilege. This volume asks not only how terms such as men and masculinity are socially defined and culturally instantiated, but also how the media has constructed notions of masculinity that have kept minority masculinities on the margins. Essays explore marginalized masculinities as communicated through film, television, and new media, visiting representations and marginalized identity politics while also discussing the dangers and pitfalls of a media pedagogy that has taught audiences to ignore, sidestep, and stereotype marginalized group realities. While dominant portrayals of masculine versus feminine characters pervade numerous television and film examples, this collection examines heterosexual and queer, military and civilian, as well as Black, Japanese, Indian, White, and Latino masculinities, offering a variance in masculinities and confronting male privilege as represented on screen, appealing to a range of disciplines and a wide scope of readers.
Communicating Meaning: The Evolution and Development of Language
by Duane M. Rumbaugh Boris M. VelichkovskyDealing specifically with the origins and development of human language, this book is based on a selection of materials from a recent international conference held at the Center of Interdisciplinary Research at the University of Bielefeld in Germany. The significance of the volume is that it testifies to paradigmatic changes currently in progress. The changes are from the typical emphasis on the syntactic properties of language and cognition to an analysis of biological and cultural factors which make these formal properties possible. The chapters provide in-depth coverage of such topics as new theoretical foundations for cognitive research, phylogenetic prerequisites and ontogenesis of language, and environmental and cultural forces of development. Some of the arguments and lines of research are relatively well-known; others deal with completely new interdisciplinary approaches. As a result, some of the authors' conclusions are in part, rather counterintuitive, such as the hypothesis that language as a system of formal symbolic transformations may be in fact a very late phenomenon located in the sphere of socio-cultural and not biological development. While highly debatable, this and other hypotheses of the book may well define research questions for the future.
Communicating Mobility and Technology: A Material Rhetoric for Persuasive Transportation (Routledge Studies in Technical Communication, Rhetoric, and Culture)
by Ehren Helmut PflugfelderWinner of the 2018 CCCC Technical and Scientific Communication Award in the category of Best Book in Technical or Scientific CommunicationResponding to the effects of human mobility and crises such as depleting oil supplies, Ehren Helmut Pflugfelder turns specifically to automobility, a term used to describe the kinds of mobility afforded by autonomous, automobile-based movement technologies and their ramifications. Thus far, few studies in technical communication have explored the development of mobility technologies, the immense power that highly structured, environmentally significant systems have in the world, or the human-machine interactions that take place in such activities. Applying kinaesthetic rhetoric, a rhetoric that is sensitive to and developed from the mobile, material context of these technologies, Pflugfelder looks at transportation projects such as electric taxi cabs from the turn of the century to modern day, open-source vehicle projects, and a large case study of an autonomous, electric pod car network that ultimately failed. Kinaesthetic rhetoric illuminates how mobility technologies have always been persuasive wherever and whenever linguistic symbol systems and material interactions enroll us, often unconsciously, into regimes of movement and ways of experiencing the world. As Pflugfelder shows, mobility technologies involve networks of sustained arguments that are as durable as the bonds between the actors in their networks.
Communicating Populism: Comparing Actor Perceptions, Media Coverage, and Effects on Citizens in Europe (Routledge Studies in Media, Communication, and Politics)
by Claes H. de Vreese James Stanyer Carsten Reinemann Frank Esser Toril AalbergThe studies in this volume conceptualize populism as a type of political communication and investigate it comparatively, focusing on (a) politicians’ and journalists’ perceptions, (b) media coverage, and (c) effects on citizens. This book presents findings from several large-scale internationally comparative empirical studies, funded by the European Cooperation in the field of Scientific and Technical Research (COST), focusing on communication and the media within the context of populism and populist political communication in Europe. The studies are based on comparative interview studies with journalists and politicians, a large-scale comparative content analysis, and a comparative cross-country experiment using nationally representative online-surveys over 15 countries. The book also includes advice for stakeholders like politicians, the media, and citizens about how to deal with the challenge of populist political communication. This enlightening volume is ‘populist’ in the best sense and will be an essential text for any scholar in political science, communication science, media studies, sociology and philosophy with an interest in populism and political communication. It does not assume specialist knowledge and will remain accessible and engaging to students, practitioners and policymakers.
Communicating Project Management: A Participatory Rhetoric for Development Teams (ATTW Series in Technical and Professional Communication)
by Benjamin LaurenCommunicating Project Management argues that the communication practices of project managers have necessarily become participatory, made up of complex strategies and processes solidly grounded in rhetorical concepts. The book draws on case studies across organizational contexts and combines individual experiences to investigate how project management relies on communication as teams develop products, services, and internal processes. The case studies also provide examples of how project managers can be understood and studied as writers, further arguing project managers must approach communication as designed experience that must be intentionally inclusive. Author Benjamin Lauren illustrates to readers how teams work together to manage projects through complex coordinative communication practices, and highlights how project managers are constantly learning and evolving by analyzing where they succeed and fail. He concludes that technical and professional communicators have a pivotal role in supporting and facilitating participative approaches to communicating project management.
Communicating Projects: From Waterfall to Agile
by Ann PilkingtonThe communication of projects to each stakeholder group is essential to their success. This book is an end-to-end guide for project managers and communication teams seeking to communicate effectively with all constituents, both internal and external. This new edition includes a number of key topical themes that build on the first edition: An introduction to project management for those new to the field, including communicating "agile", as many communication practitioners and project managers find themselves having to communicate in an agile environment, which has a language all of its own. The important role of social media and enterprise social networks as vital communication channels. The principles of change management. The role of storytelling and the importance of translating technical terminology and data into stories that clients and the wider stakeholder groups understand. Crisis communication – ensuring there is a crisis or emergency communication process in place in case it is ever needed. This highly practical book is invaluable reading for communication professionals who are increasingly managing the communication elements of projects. It also supports project managers who need to gain a practical understanding of how to design and deliver communication, as well as helping them to procure effective communication support.
Communicating Risk: Communicating in Professions and Organizations
by Jonathan Crichton Christopher N. Candlin Arthur S. FirkinsWe live in world increasingly shaped by risk, a fact underscored by recent events in the financial markets, science and technology, environmental policy and biosecurity, law enforcement and criminal justice. Risk assessment has become a central concern of governments, organisations and the professions, and the communication of risk is a crucial part of professional work. Exploring how risk is discursively constructed across these domains is therefore central to our understanding of how professional practice affects people's lives. Communicating Risk takes up this challenge, with contributions from leading researchers and practitioners that examine key issues of risk communication across diverse professional domains.