- Table View
- List View
Complaint Management Excellence: Creating Customer Loyalty through Service Recovery
by Sarah CookAcross the global economy, customers' expectations are continually rising - but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones. Complaint Management Excellence provides practical advice, tools and techniques for managers to adopt when managing any complaints that come into their organisation. In order to arrive at a culture where complaints are welcomed, the underlying values, processes, structure, strategy and people within an organization all need to be aligned with, and respect, customer needs. Not only does this improve the long-terms prospects for the company itself, but can have a tremendous knock-on effect in terms of boosting employee morale and engagement. With case studies from companies as diverse as John Lewis, Waitrose, DHL, Hilton Hotels, the Starwood group (including Four Seasons and Ritz Carlton hotels) and BT, Complaint Management Excellence explains what customers are really looking for when they make a complaint, how to avoid conflict and how managers can lead culture change to ensure the best experience for all customers and clients.
Complete Brazilian Portuguese Beginner to Intermediate Course: Enhanced Edition
by Sue Tyson-Ward Ethel Pereira Rowbotham E Pereira RowbothamDo you want to develop a solid understanding of Brazilian Portuguese and communicate confidently with others?Through authentic conversations, vocabulary building, grammar explanations and extensive practice and review, Complete Brazilian Portuguese will equip you with the skills you need to use Brazilian Portuguese in a variety of settings and situations, developing your cultural awareness along the way.What will I achieve by the end of the course?By the end of Complete Brazilian Portuguese you will have a solid intermediate-level grounding in the four key skills - reading, writing, speaking and listening - and be able to communicate with confidence and accuracy. Is this course for me?If you want to move confidently from beginner to intermediate level, this is the course for you. It's perfect for the self-study learner, with a one-to-one tutor, or for the beginner classroom. It can also be used as a refresher course. What do I get?-18 learning units plus verbs reference and word glossary and revision section-Discovery Method - figure out rules and patterns to make the language stick -Teaches the key skills - reading, writing, listening, and speaking -Learn to learn - tips and skills on how to be a better language learner -Culture notes - learn about the people and places of Brazil-Outcomes-based learning - focus your studies with clear aims -Authentic listening activities - everyday conversations give you a flavor of real spoken Brazilian Portuguese-Test Yourself - see and track your own progress *Complete Brazilian Portuguese maps from Novice Low to Advanced Low level proficiency of ACTFL (American Council on the Teaching of Foreign Languages) and from A1 Beginner to B1/B2 Upper Intermediate level of the CEFR (Common European Framework of Reference for Languages) guidelines. What else can I use to learn Brazilian Portuguese?If you require an absolute Beginner course, you can try our Get Started in Brazilian Portuguese Absolute Beginner course: 9781444198539The audio for this course can be downloaded from the Teach Yourself Library app or streamed at library.teachyourself.com.Rely on Teach Yourself, trusted by language learners for over 75 years.
Complete Brazilian Portuguese Beginner to Intermediate Course: Enhanced edition
by Sue Tyson-Ward Ethel Pereira RowbothamDo you want to develop a solid understanding of Brazilian Portuguese and communicate confidently with others?Through authentic conversations, vocabulary building, grammar explanations and extensive practice and review, Complete Brazilian Portuguese will equip you with the skills you need to use Brazilian Portuguese in a variety of settings and situations, developing your cultural awareness along the way.What will I achieve by the end of the course?By the end of Complete Brazilian Portuguese you will have a solid intermediate-level grounding in the four key skills - reading, writing, speaking and listening - and be able to communicate with confidence and accuracy. Is this course for me?If you want to move confidently from beginner to intermediate level, this is the course for you. It's perfect for the self-study learner, with a one-to-one tutor, or for the beginner classroom. It can also be used as a refresher course. What do I get?-18 learning units plus verbs reference and word glossary and revision section-Discovery Method - figure out rules and patterns to make the language stick -Teaches the key skills - reading, writing, listening, and speaking -Learn to learn - tips and skills on how to be a better language learner -Culture notes - learn about the people and places of Brazil-Outcomes-based learning - focus your studies with clear aims -Authentic listening activities - everyday conversations give you a flavor of real spoken Brazilian Portuguese-Test Yourself - see and track your own progress *Complete Brazilian Portuguese maps from Novice Low to Advanced Low level proficiency of ACTFL (American Council on the Teaching of Foreign Languages) and from A1 Beginner to B1/B2 Upper Intermediate level of the CEFR (Common European Framework of Reference for Languages) guidelines. What else can I use to learn Brazilian Portuguese?If you require an absolute Beginner course, you can try our Get Started in Brazilian Portuguese Absolute Beginner course: 9781444198539The audio for this course can be downloaded from the Teach Yourself Library app or streamed at library.teachyourself.com.Rely on Teach Yourself, trusted by language learners for over 75 years.
Complete Write a Novel Course: Your complete guide to mastering the art of novel writing
by Will BuckinghamLEARN HOW TO WRITE A NOVEL WITH THIS COMPLETE, PRACTICAL COURSE.Designed to take you from the moment you first put pen to paper right through to the process of contacting publishers (or uploading an ebook file) and promoting your book, this is the most important book on writing that you'll ever read. It introduces you to the craft of fiction writing, the art of words and the way in which to use them. It gives you inspiration, ideas and practical advice.It gives you the background and the skills you'll need to succeed.Unlike other books on the market, however, it also helps you begin to critique your own work, meaning that at every step of the writing process you'll be producing the best art you can. There are plenty of other essential writing tools in this book, as well, including techniques for overcoming writer's block; with nearly a quarter of the book focussing on how to get published, how to publish yourself, which courses you do - and don't - need, the nuts and bolts of competitions and festivals and the importance of social media, this really is the most comprehensive companion to the subject available.ABOUT THE SERIESThe Teach Yourself Creative Writing series helps aspiring authors tell their story. Covering a range of genres from science fiction and romantic novels, to illustrated children's books and comedy, this series is packed with advice, exercises and tips for unlocking creativity and improving your writing. And because we know how daunting the blank page can be, we set up the Just Write online community at tyjustwrite, for budding authors and successful writers to connect and share.
Complete Your Book Proposal in 5 Days: Your Path to Successful Book Publishing Starts Here
by Paul MikosA successful book starts with a great book proposal. Tired of being rejected by publishers and agents? The problem probably isn’t your book--it’s your book proposal. Give your book proposal a professional makeover in just five days with insider ’s advice from the publishers themselves! Based on a template developed by editors at one of the world’s largest publishers, Complete Your Book Proposal in 5 Days is your step-by-step guide to writing and submitting a book proposal that grabs attention by shining the best possible light on your manuscript. Get started today and get your book out of the slush pile and into bookstores!
Complex Conjugate Matrix Equations for Systems and Control (Communications and Control Engineering)
by Ying Zhang Ai-Guo WuThe book is the first book on complex matrix equations including the conjugate of unknown matrices. The study of these conjugate matrix equations is motivated by the investigations on stabilization and model reference tracking control for discrete-time antilinear systems, which are a particular kind of complex system with structure constraints. It proposes useful approaches to obtain iterative solutions or explicit solutions for several types of complex conjugate matrix equation. It observes that there are some significant differences between the real/complex matrix equations and the complex conjugate matrix equations. For example, the solvability of a real Sylvester matrix equation can be characterized by matrix similarity; however, the solvability of the con-Sylvester matrix equation in complex conjugate form is related to the concept of con-similarity. In addition, the new concept of conjugate product for complex polynomial matrices is also proposed in order to establish a unified approach for solving a type of complex matrix equation.
Compliance als Treiber von Reputation: Eine empirische Analyse der Wirkung von Compliance-Kommunikation auf die Unternehmensreputation in Medien
by Ellen Dietzsch-LohbeckCompliance hat nach großen Wirtschaftsskandalen, wie Korruption bei Siemens und dem Abgasskandal in der deutschen Automobilindustrie, Einzug in fast jedes Unternehmen gehalten. Der Wert von Compliance wird häufig nicht nur darin gesehen, vor Rechtsverstößen und Fehlverhalten zu schützen, sondern auch den guten Ruf zu fördern. Das Buch beleuchtet die Frage, ob es sich für Unternehmen im Hinblick auf ihre Reputation in den Medien lohnt, Compliance als Thema in der Unternehmenskommunikation zu verankern. Anhand einer Fallstudie mit drei Automobilherstellern untersucht Ellen Dietzsch-Lohbeck die externe Kommunikation der Unternehmen zu Compliance. Ferner geht sie der Frage nach, ob die Compliance-Kommunikation der Unternehmen einen Einfluss auf die Wirtschaftsberichterstattung und auf die Medienreputation in drei überregionalen Tageszeitungen in Deutschland ausübt. Damit hat Ellen Dietzsch-Lohbeck erstmals das Thema Compliance in der externen Unternehmenskommunikation umfassend untersucht. Sie hat auch analysiert, wie Zeitungen das Thema Compliance bei Unternehmen darstellen und welche Medienreputation sie dabei vermitteln.
Compliance in der Unternehmenskommunikation: Strategie, Umsetzung und Auswirkungen (essentials)
by Annika Schach Cathrin ChristophDas Essential bietet eine umfassende Einführung in die Kommunikation von Compliance aus konzeptioneller, redaktioneller und rechtlicher Perspektive. Annika Schach und Cathrin Christoph beschreiben die Maßnahmen der internen und externen Kommunikation, die notwendig sind, um alle relevanten Stakeholder zu erreichen. Darüber hinaus schildern sie die Besonderheiten bei der Verschriftlichung von Verhaltensregeln in Form eines Code of Conduct und gehen auf den Einfluss von Compliance auf die Medien- und PR-Arbeit ein - inklusive Einblick in die Praxis in Form eines Interviews mit einem der Redakteure von Europas größtem Automobilmagazin.
Complicity in Discourse and Practice (Routledge Focus on Applied Linguistics)
by Jef VerschuerenIt is commonplace to say that we are living in troubled times. Liberal democracy is in crisis. Academic freedom is seriously constrained. The media offers less insight and analysis than could be expected given the proliferation of communication tools. Based on decades of research into the social and ideological functioning of discourse and with a focus on politics, universities, and the media, Jef Verschueren offers an analysis of current practices, asks whether we are all complicit, and makes suggestions for what we can do. Central to this book is the notion of derailed reflexivity, referring to the observation that politics, institutions, and news reporting tend to be excessively aimed at public opinion, impression management, and clicks, to the detriment of policies addressing social justice issues, high-quality service, and media content. Highlighting that education is the cornerstone for democratic choices and ensures that we can critically assess media content, this book shows that shared responsibility can be a source of hope and that everyone has the power to intervene. Complicity in Discourse and Practice is a call to action for readers and a plea for actively minding the ecology of the public sphere.
Compliments of Hamilton and Sargent: A Story of Mystery and Tragedy on the Gilded Age Frontier
by Maura Jane FarrellyMaura Jane Farrelly explores the history of the nineteenth-century United States via the lives of three people from prominent East Coast families who moved to Wyoming to escape a host of humiliations—only to discover that by 1890 the West was no longer a place where anyone could go to be forgotten and start over.
Compose Yourself: and write good English
by Dr Harry BlamiresThis book has a simple thesis: to write well you need to think clearly about what you want to say.Blamires brings the reader's common sense into play to illustrate how by thinking through what you want to say and how you say it, you can communicate both effectively and elegantly. There are a lot of contemporary examples from magazines, books, advertising material and the like to illustrate both good and bad English.
Composing Social Identity in Written Language
by Donald L. RubinThis volume constitutes a unique contribution to the literature on literacy and culture in several respects. It links together aspects of social variation that have not often been thus juxtaposed: ethnicity/nationality, gender, and participant role relations. The unifying theme of this collection of papers is that all of these factors are aspects of writers' identities -- identities which are simultaneously expressed and constructed in text. The topic of social identity and writing can be approached from a variety of scholarly avenues, including humanistic, critical, and historical perspectives. The papers in the present volume make reference to and contribute to such humanistic perspectives; however, this book lies squarely within the tradition of social science. It draws primarily upon the disciplines of linguistics, discourse analysis, anthropology, social and cognitive psychology, and education studies. The constituent topics of social identity, style, and writing themselves lie at the intersections of several related fields of scholarship. Writing remains of peak interest to educators from many fields, and is still a "hot" topic. The instructional ramifications of the particular issues addressed in this volume are of vital concern to educational systems adjusting to the realities of our multicultural society. This publication, therefore, should attract a substantial and diverse readership of scholars, educators, and policymakers affiliated with many fields including applied linguistics, composition and rhetoric, communication studies, dialect studies, discourse analysis, English composition, English/language arts education, ethnic studies, language behavior, literacy, sociolinguistics, stylistics, women's studies, and writing research and instruction.
Composing to Communicate: A Student's Guide
by Robert SabaThis book takes a conversational, "how to" approach to show you how writing connects to your academic and career goals. The textbook’s jargon-free instruction provides you with accessible strategies that can be applied to all of your college writing tasks. The textbook focuses on teaching you how you can use writing and communicating to solve real problems and address issues that matter to you. It supports this theme by presenting student writing samples that demonstrate how writing for class can be more than just an academic exercise. Learning objectives open each chapter so you can focus on the most important points. The variety of writing projects, readings, and interviews with student writers aim to make your composition course more interesting than you may have imagined it could be.
Composition in Convergence: The Impact of New Media on Writing Assessment
by Diane PenrodComposition in Convergence: The Impact of New Media on Writing Assessment considers how technological forms--such as computers and online courses--transform the assessment of writing, in addition to text classroom activity. Much has been written on how technology has affected writing, but assessment has had little attention. In this book, author Diane Penrod examines how, on the one hand, computer technology and interactive material create a disruption of conventional literacy practices (reading, writing, interpreting, and critique), while, on the other hand, the influence of computers allows teachers to propose and develop new models for thinking and writing to engage students in real-world settings.This text is intended for scholars and educators in writing and composition, educational assessment, writing and technology, computers and composition, and electronic literacy. In addition, it is appropriate for graduate students planning to teach and assess electronic writing or teach in online environments.
Compressive Sensing for Wireless Communication: Challenges and Opportunities (River Publishers Series In Communications Ser.)
by Radha Sankararajan Hemalatha Rajendran Aasha Nandhini SukumaranCompressed Sensing (CS) is a promising method that recovers the sparse and compressible signals from severely under-sampled measurements. CS can be applied to wireless communication to enhance its capabilities. As this technology is proliferating, it is possible to explore its need and benefits for emerging applicationsCompressive Sensing for Wireless Communication provides:• A clear insight into the basics of compressed sensing• A thorough exploration of applying CS to audio, image and computer vision• Different dimensions of applying CS in Cognitive radio networks• CS in wireless sensor network for spatial compression and projection• Real world problems/projects that can be implemented and tested• Efficient methods to sample and reconstruct the images in resource constrained WMSN environmentThis book provides the details of CS and its associated applications in a thorough manner. It lays a direction for students and new engineers and prepares them for developing new tasks within the field of CS. It is an indispensable companion for practicing engineers who wish to learn about the emerging areas of interest.
Computational Advancement in Communication Circuits and Systems: Proceedings of ICCACCS 2014 (Lecture Notes in Electrical Engineering #335)
by Koushik Maharatna Goutam Kumar Dalapati P. K. Banerjee Amiya Kumar Mallick Moumita MukherjeeThis book comprises the proceedings of 1st International Conference on Computational Advancement in Communication Circuits and Systems (ICCACCS 2014) organized by Narula Institute of Technology under the patronage of JIS group, affiliated to West Bengal University of Technology. The conference was supported by Technical Education Quality Improvement Program (TEQIP), New Delhi, India and had technical collaboration with IEEE Kolkata Section, along with publication partner by Springer. The book contains 62 refereed papers that aim to highlight new theoretical and experimental findings in the field of Electronics and communication engineering including interdisciplinary fields like Advanced Computing, Pattern Recognition and Analysis, Signal and Image Processing. The proceedings cover the principles, techniques and applications in microwave & devices, communication & networking, signal & image processing, and computations & mathematics & control. The proceedings reflect the conference's emphasis on strong methodological approaches and focus on applications within the domain of Computational Advancement in Communication Circuits and Systems. The content also emphasizes the emerging technologies in the Electronics and Communication field together in close examinations of practices, problems and trends.
Computational Advancement in Communication Circuits and Systems: Proceedings of ICCACCS 2018 (Lecture Notes in Electrical Engineering #575)
by Koushik Maharatna Kunal Das Maitreyi Ray Kanjilal Sukumar Chandra Konar Sumit NandiThis book gathers the proceedings of the International Conference on Computational Advancement in Communication Circuits and Systems (ICCACCS 2018), which was organized by Narula Institute of Technology under the patronage of the JIS group, affiliated with West Bengal University of Technology. The book presents peer-reviewed papers that highlight new theoretical and experimental findings in the fields of electronics and communication engineering, including interdisciplinary areas like Advanced Computing, Pattern Recognition and Analysis, and Signal and Image Processing. The respective papers cover a broad range of principles, techniques and applications in microwave devices, communication and networking, signal and image processing, computations and mathematics, and control. The proceedings reflect the conference’s strong emphasis on methodological approaches, and focus on applications within the domain of Computational Advancement in Communication Circuits and Systems. They also address emerging technologies in electronics and communication, together with the latest practices, issues and trends.
Computational Advancement in Communication, Circuits and Systems: Proceedings of 3rd ICCACCS 2020 (Lecture Notes in Electrical Engineering #786)
by Maitreyi Ray Kanjilal M. Mitra Mita NasipuriThis book gathers the proceedings of the Third International Conference on Computational Advancement in Communication Circuits and Systems (ICCACCS 2020), organized virtually by Narula Institute of Technology, Kolkata, India. The book presents peer-reviewed papers that highlight new theoretical and experimental findings in the fields of electronics and communication engineering, including interdisciplinary areas like advanced computing, pattern recognition and analysis, and signal and image processing. The respective papers cover a broad range of principles, techniques, and applications in microwave devices, communication and networking, signal and image processing, computations and mathematics, and control.
Computational Intelligence Techniques for Combating COVID-19 (EAI/Springer Innovations in Communication and Computing)
by Sheng-Lung Peng Sandeep Kautish Ahmed J. ObaidThis book presents the latest cutting edge research, theoretical methods, and novel applications in the field of computational intelligence and computational biological approaches that are aiming to combat COVID-19. The book gives the technological key drivers behind using AI to find drugs that target the virus, shedding light on the structure of COVID-19, detecting the outbreak and spread of new diseases, spotting signs of a COVID-19 infection in medical images, monitoring how the virus and lockdown is affecting mental health, and forecasting how COVID-19 cases and deaths will spread across cities and why. Further, the book helps readers understand computational intelligence techniques combating COVID-19 in a simple and systematic way.
Computational Intelligence Techniques for Green Smart Cities (Green Energy and Technology)
by Ala Al-Fuqaha Yassine Maleh Mohamed LahbyThis book contains high-quality and original research on computational intelligence for green smart cities research. In recent years, the use of smart city technology has rapidly increased through the successful development and deployment of Internet of Things (IoT) architectures. The citizens' quality of life has been improved in several sensitive areas of the city, such as transportation, buildings, health care, education, environment, and security, thanks to these technological advancesComputational intelligence techniques and algorithms enable a computational analysis of enormous data sets to reveal patterns that recur. This information is used to inform and improve decision-making at the municipal level to build smart computational intelligence techniques and sustainable cities for their citizens. Machine intelligence allows us to identify trends (patterns). The smart city could better integrate its transportation network, for example. By offering a better public transportation network adapted to the demand, we could reduce personal vehicles and energy consumption. A smart city could use models to predict the consequences of a change, such as pedestrianizing a street or adding a bike lane. A city can even create a 3D digital twin to test hypothetical projects. This book comprises many state-of-the-art contributions from scientists and practitioners working in machine intelligence and green smart cities. It aspires to provide a relevant reference for students, researchers, engineers, and professionals working in this area or those interested in grasping its diverse facets and exploring the latest advances in machine intelligence for green and sustainable smart city applications.
Computational Intelligence and Biomedical Signal Processing: An Interdisciplinary, Easy and Practical Approach (SpringerBriefs in Electrical and Computer Engineering)
by Anil Kumar Mitul Kumar Ahirwal Girish Kumar SinghThis book presents an interdisciplinary paradigms of computational intelligence techniques and biomedical signal processing. The computational intelligence techniques outlined in the book will help to develop various ways to enhance and utilize signal processing algorithms in the field of biomedical signal processing. In this book, authors have discussed research, discoveries and innovations in computational intelligence, signal processing, and biomedical engineering that will be beneficial to engineers working in the field of health care systems. The book provides fundamental and initial level theory and implementation tools, so that readers can quickly start their research in these interdisciplinary domains.
Computational Intelligence and Data Analytics: Proceedings of ICCIDA 2022 (Lecture Notes on Data Engineering and Communications Technologies #142)
by Rajkumar Buyya T. Hitendra Sarma Ram Mohan Rao Kovvur Susanna Munoz HernandezThe book presents high-quality research papers presented at the International Conference on Computational Intelligence and Data Analytics (ICCIDA 2022), organized by the Department of Information Technology, Vasavi College of Engineering, Hyderabad, India in January 2022. ICCIDA provides an excellent platform for exchanging knowledge with the global community of scientists, engineers, and educators. This volume covers cutting-edge research in two prominent areas – computational intelligence and data analytics, and allied research areas.
Computational Intelligence and Data Analytics: Proceedings of ICCIDA 2024 (Lecture Notes on Data Engineering and Communications Technologies #236)
by Alejandro C. Frery Rajkumar Buyya T. Hitendra Sarma Ram Mohan Rao KovvurThis book presents high-quality research papers presented at the International Conference on Computational Intelligence and Data Analytics (ICCIDA 2024), organized by the Department of Information Technology, Vasavi College of Engineering, Hyderabad, India, in June 2024. ICCIDA provides an excellent platform for exchanging knowledge with the global community of scientists, engineers, and educators. This book covers cutting-edge research in two prominent areas—computational intelligence and data analytics and allied research areas.
Computational Intelligence and Machine Learning: Proceedings of the 7th International Conference on Advanced Computing, Networking, and Informatics (ICACNI 2019) (Advances in Intelligent Systems and Computing #1276)
by Jyotsna Kumar Mandal Sambit Bakshi Imon Mukherjee Sanjay Chatterji Pankaj K. SaThis book focuses on both theory and applications in the broad areas of computational intelligence and machine learning. The proceedings of the Seventh International Conference on Advanced Computing, Networking, and Informatics (ICACNI 2019) present research papers in the areas of advanced computing, networking, and informatics. It brings together contributions from scientists, professors, scholars, and students and presents essential information on the topic. It also discusses the practical challenges encountered and the solutions used to overcome them, the goal being to promote the “translation” of basic research into applied research and of applied research into practice. The works presented here also demonstrate the importance of basic scientific research in a range of fields.
Computational Intelligence and Sustainable Systems: Intelligence and Sustainable Computing (EAI/Springer Innovations in Communication and Computing)
by H. Anandakumar R. Arulmurugan Chow Chee OnnThis book features research related to computational intelligence and energy and thermal aware management of computing resources. The authors publish original and timely research in current areas of power, energy, temperature, and environmental engineering as and advances in computational intelligence that are benefiting the fields. Topics include signal processing architectures, algorithms, and applications; biomedical informatics and computation; artificial intelligence and machine learning; green technologies in information; and more. The book includes contributions from a wide range of researchers, academicians, and industry professionals. The book is made up both of extended papers presented at the International Conference on Intelligent Computing and Sustainable System (ICICSS 2018), September 20-21, 2018, and other accepted papers on R&D and original research work related to the practice and theory of technologies to enable and support Intelligent Computing applications.