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Conflict Management for Managers
by Susan S. Raines"Raines masterfully blends the latest empirical research on workplace conflict with practical knowledge, skills, and tools to effectively manage and prevent a wide range of conflict episodes. This is a highly applicable 'top shelf book' that will assist anyone from the aspiring manager to top level management and leadership in the public, private, and nonprofit sectors. It will also be a fast favorite of professors, trainers, and students of business and conflict management."- Brian Polkinghorn, Distinguished Professor, Center for Conflict Resolution, Salisbury University. "With her broad dispute resolution, teaching, and editing experience, Susan Raines is uniquely qualified to organize what is known about conflict management in the workplace. She has succeeded in providing private, public, and nonprofit managers with accessible concepts and tools to deal effectively with the internal and external conflicts they must confront every day. Essential reading for all managers!"- Alan E. Gross, senior director, training coordinator, New York Peace Institute"After reading an advance copy of Raine's impressive book, I can't wait to begin to use it as a seminal text in my classes in organizational conflict. I am amazed at her ability to cover so well such disparate subjects as systems design, public policy disputes, small and large group processes, customer conflicts, conflicts in a unionized environment, and conflicts within regulatory contexts. Her user-friendly writing style is enhanced by her salient examples of exemplary and mistake-laden practices within public and private sector organizations. A 'must-read' for scholars, students, and practitioners interested in organizational conflict."- Neil H. Katz, professor, Conflict Analysis and Resolution, Nova-Southeastern University"Conflict management skills are essential to a manager's success. Raines, a leading scholar and practitioner, provides a comprehensive and strategic new guide to these critical skills and how to use them in any organization."- Lisa Blomgren Bingham, Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University
The Conflict Paradox: Seven Dilemmas at the Core of Disputes
by Bernard S. MayerFind the roadmap to the heart of the conflict The Conflict Paradox is a guide to taking conflict to a more productive place. Written by one of the founders of the professional conflict management field and co-published with the American Bar Association, this book outlines seven major dilemmas that conflict practitioners face every day. Readers will find expert guidance toward getting to the heart of the conflict and will be challenged to adopt a new way to think about the choices disputants face,. They will also be offered practical tools and techniques for more successful intervention. Using stories, experiences, and reflective exercises to bring these concepts to life, the author provides actionable advice for overcoming roadblocks to effective conflict work. Disputants and interveners alike are often stymied by what appear to be unacceptable alternatives,. The Conflict Paradox offers a new way of understanding and working with these so that they become not obstacles but opportunities for helping people move through conflict successfully.. Examine the contradictions at the center of almost all conflicts Learn how to bring competition and cooperation, avoidance and engagement, optimism and realism together to make for more power conflict intervention Deal effectively with the tensions between emotions, and logic, principles and compromise, neutrality and advocacy, community and autonomy Discover the tools and techniques that make conflicts less of a hurdle to overcome and more of an opportunity to pursue Conflict is everywhere, and conflict intervention skills are valuable far beyond the professional and legal realms. With insight and creativity, solutions are almost always possible. For conflict interveners and disputants looking for an effective and creative approach to understanding and working with conflict , The Conflict Paradox provides a powerful and important roadmap for conflict intervention.
Conflict Resolution at Work For Dummies
by Vivian ScottA practical workplace guide to handling conflict effectively Managing employees and encouraging them to work together toward a common goal is an essential skill that all leaders should possess. Conflict Resolution at Work For Dummies provides the tools and advice you need to restore peace, train your colleagues to get along better with others, prevent conflicts from ever starting, and maintain better productivity while boosting morale.One of the only trade publications that takes the manager's perspective on how to address conflicts, resolve disputes, and restore peace and productivity to the workplaceExamines more positive means for resolving conflicts (other than arguing, surrendering, running away, filing a lawsuit, etc.)Helps managers and employees sort through problems and make the workplace a more rewarding placeNo manager should be without Conflict Resolution at Work For Dummies!
The Conflict Resolution Phrase Book: 2,000+ Phrases For Any HR Professional, Manager, Business Owner, or Anyone Who Has to Deal With Difficult Workplace Situations
by Barbara Mitchell Cornelia GamlemA reference to help business leaders and human resources managers dissolve office disputes and foster dialogue with employees.Ouch! Did I really say that? What was I thinking? It’s uncomfortable to go into a tenuous situation blind and fumbling for words. That’s why people run from conflict.Rather than avoid these situations, The Conflict Resolution Phrase Book can help you prepare for and embrace them. Sometimes you just need a prompt to say the right thing, and that’s what this book will do. Using it you’ll learn:Positive things to say when initiating or responding to difficult conversations and situationsHow to find and craft language to start a sensitive conversationThe right words to positively influence the situationThe more you practice, the better you’ll become. Having this book at your fingertips will give you the confidence that the words will come out right. The Conflict Resolution Phrase Book is a natural complement to the author’s previous book, The Essential Workplace Conflict Handbook.“Barbara and Cornelia take the fear out of managing conflict and difficult conversations.” —Adam Bowman, MA. PHR“A ready resource on how to talk differently to get different results when managing conflict. It is a must have for the manager or HR professional.” —Marsha Hughes-Rease, MSOD, PCC, CAPT/NC/USN/Ret., Quo Vadis Coaching and Consulting, LLC
Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict
by Jeremy PollackPractical strategies to manage conflict in both personal and professional relationships Conflict is an unavoidable aspect of human existence, so it's vital to develop communication skills that will help you navigate these challenging moments. With The Conflict Resolution Playbook, you'll discover real-life solutions to everyday problems and develop communication skills that can help you make breakthroughs at work, improve your relationships at home, and lead to significant personal growth. You'll start by learning about conflict and the fundamental communication skills necessary for resolution. Then you can put that knowledge to use with clear-cut strategies for preventing conflicts, resolving them once they start, and dealing with common issues, such as gaslighting and bullying. Along the way, you'll gain a better understanding of conflict itself—where it comes from, why it cuts so deep, and how it can be of value. Improve your communication skills with: Back to the basics—Identify humankind's core psychological needs—identity, safety, care, autonomy, growth, and stimulation—and how they relate to conflict. Real-world advice—Learn to recognize different communication styles, collaborate on solutions, practice assertiveness, and more, through relatable scenarios and actionable strategies. The written word—Discover tips for avoiding or resolving common digital communication issues and boost your text-based communication skills. Learn how to improve your communication skills and develop the tools you need to navigate your way through any conflict.
The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
by Gary T. FurlongIn real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.
The Conflict Resolution Toolbox: Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
by Gary T. FurlongPRAISE FOR THE CONFLICT RESOLUTION TOOLBOX SECOND EDITION "I have been using and recommending The Conflict Resolution Toolbox since its first edition. It is rare to find a resource with such practical tools in a field that is so concrete, but often struggles to bridge theory and practice. In this increasingly complex world, it is vital to have models to resort to when we reach impasse in conflict. I recommend The Conflict Resolution Toolbox to anyone engaged in resolving conflicts in any discipline." —Martha E. Simmons, JD, LLM, PHD, Academic Director, Winkler Institute of Dispute Resolution and Director, Mediation Clinic and Intensive Program, Toronto, Canada "We all know one thing about conflict: It is messy! Furlong's models offer mediators, facilitators, lawyers, psychotherapists and others 'a leg up' in more swiftly figuring out what is going on and what is needed. Furlong does not offer up a single 'truth', style or theory, so much as a collection of effective tools that professionals, groups and families can use to better understand what they are experiencing and how they can approach achieving better results. Highly recommended!" —James C. Melamed, JD, CEO, Mediate.com "Gary Furlong has done it again! A long-time leader in the conflict resolution field, Gary has added two new 'power tools' to what was already the essential conflict resolution toolkit. His new chapters in this Second Edition deal with 'The Law of Reciprocity' and 'Loss Aversion Bias'. I am proud and thankful to add this book to my already growing conflict resolution bookcase, knowing that this is a volume I will go to again and again. I highly recommend it for anyone in the field." —Rick Weiler, Mediator, Arbitrator, Weiler ADR Inc., Ottawa, Canada "Gary Furlong uniquely provides invaluable, practical tools that help in understanding, preventing, and resolving conflict. This is a must-have reference book for anyone who cares about mitigating the role destructive conflict plays in our professional and personal lives and finding strategic benefit in tools that work. Gary has created a book that is both aspirational and practical. It's so challenging to create simple-to-use tools supported by complex concepts and Gary does this better than anyone." —Joshua A. Gordon, JD, MA, Arbitrator for the Court of Arbitration of Sport, Senior Practitioner at the Sports Conflict Institute, and Woodard Family Foundation Fellow Senior Instructor of Sports Business at the University of Oregon Lundquist College of Business
Conflict Resolution Training for the Classroom: What Every ESL Teacher Needs to Know
by Barrie RobertsESL instructors without a background in conflict resolution (CR) who teach intermediate to advanced courses at colleges, universities, or in Intensive English Programs, may want to provide students with valuable negotiation and mediation skills. Author Barrie J. Roberts is an experienced ESL teacher, lawyer, mediator, and Alternative Dispute Resolution (ADR) Administrator for southern California Superior Courts. In this book, she draws upon her experience using these activities in a variety of ESL settings and courses with students from all over the world to inspire other ESL teachers to add CR approaches to their activities, lessons, and courses. Following an introduction to conflict resolution, Conflict Resolution Training for the Classroom shows how much of the teaching of CR is similar to teaching ESL. It outlines ways to apply negotiation and mediation to ESL activities, how to prevent and resolve conflicts, how to use specific types of role-plays to address conflicts, and how to design successful activities. The book also includes a list of resources and sample syllabi.
Conflict without Casualties: A field guide for leading with Compassionate Accountability
by Nate RegierWhen leaders learn how to manage the emotions and drama in their organizations, conflict can be made healthier. Nate Regier uses the Drama Triangle Model and the Compassion Cycle to show leaders how to exercise compassion, not passion, and turn the negative energy of conflict into a positive energy for increased productivity and growth.Conflict without Casualties fills a gap by showing leaders at any level how to leverage positive conflict. Practical, insightful, challenging, relevant. -Dan Pink, New York Times bestselling authorMost organizations are terrified of conflict in the workplace, seeing it as a sign of trouble. But Nate Regier says conflict is really just a kind of energy and can be used in positive or negative ways. Handled incorrectly, conflict becomes drama, which is costly to companies, teams, and relationships at all levels. Avoiding, managing, or reducing conflict is a limited alternative. Instead, Regier explores the interpersonal dynamics that perpetuate drama in organizations through a concept called the Drama Triangle and offers an alternative: the Compassion Cycle. The Compassion Cycle allows leaders to balance compassion and accountability, transforming conflict into a growth experience that enables organizations to achieve significant gains in energy, productivity, engagement, and satisfaction in relationships. Provocative and illuminating, the concepts Regier shares will turn conflict from an experience to be avoided into a partner for positive change.
Conflicted: Making News from Global War
by Isaac BlacksinHow is popular knowledge of war shaped by the stories we consume, what are the boundaries of this knowledge, and how are these boundaries policed or contested by journalists producing knowledge from war zones? Based on years of fieldwork in Iraq, Syria, Lebanon, Afghanistan, and Ukraine, Conflicted challenges normative conceptions of war by revealing how representational authority comes to be. Turning the lens on journalists from The New York Times, The Washington Post, The Wall Street Journal, and other prominent publications, Isaac Blacksin shows why news coverage of contemporary conflict, widely presumed to function as a critique of excessive violence, instead serves to sanction official rationales for war. Blacksin argues that journalism's humanitarian frame—now hegemonic in conflict coverage—serves to depoliticize and remoralize war, transforming war from an effect of policy on populations to a matter of violence against the innocent. Exploring the tension between experience and expression in conditions of violence, and tracking how journalists respond to dominant expectations of reality, Conflicted tells the story of war, reporters, and the consequences of their convergence. As new wars, and new reportage, continue to shape our understanding of armed conflict, this book makes visible both the power and the particularity of war reportage.
Conflicting Images: Histories of War Photography in the News
by Stuart Allan Tom AllbesonIn contrast with historical examinations centring the evolving role of the war correspondent, Conflicting Images focuses on the contribution of photographers and photojournalists, providing an evaluative appraisal of war photography in the news and its development from the nineteenth century to the twenty-first century.Stuart Allan and Tom Allbeson critically explore diverse genres of war photography across a broad historical sweep, encompassing events from the Crimean War (1853–56) and the Civil War in the United States (1861–65) up to and including conflicts unfolding in Syria and Ukraine. This book reflects on the relevance of different types of warfare to visual reporting, from colonial conquest via trench warfare and aerial bombardment, to the ideological dimensions of the Cold War, and ‘embedding’ and ‘winning hearts and minds’ during the ‘War on Terror’ and its aftermath. In pinpointing illustrative examples, the authors examine changing dynamics of production, dissemination, and public engagement. Readers will come to understand how current efforts to rethink the future of war photography in a digital age can benefit from a close and careful consideration of war photography’s origins, early development, and gradual, uneven transformation over the years. Conflicting Images aims to invigorate ongoing enquires and inspire new, alternative trajectories for future research and practice.This book is recommended reading for researchers and advanced students of visual journalism and conflict reporting.
Confluence, Tech Comm, Chocolate
by Sarah MaddoxWeb and Tech Comm guru Sarah Maddox takes you inside the Confluence wiki for an in-depth guide to developing and publishing technical documentation on a wiki. She looks at life on a wiki from the points of view of both technical writers and readers. Confluence, Tech Comm, Chocolate shows you how to make your wiki fly.While it focuses on Confluence, the concepts and strategies can be used with any wiki. The basic message is that technical documentation becomes true communication when you add the social and collaborative tools that a wiki provides.Inside the Book Introduction Developing Technical Documentation on a Wiki Life on a Wiki Giving Your Wiki Wings Glossary and Index
Confrontation Talk: Arguments, Asymmetries, and Power on Talk Radio (Everyday Communication Series)
by Ian HutchbyUsing conversation analysis to explore the nature of argument, asymmetry, and power on talk radio, this book focuses on the interplay between the structures of talk in interaction and the structures of participation on talk radio. In the process, it demonstrates how conversation analysis may be used to account for power as a feature of institutional discourse. To address a number of key issues in the study of institutional communication and conflict talk, a case study of a British talk radio show is presented, stimulating some penetrating questions: * What is distinctive about interaction on talk radio? * What is the basis of the communicative asymmetries between hosts and callers? * How are their arguments constructed, and in what ways does the setting enable and constrain the production of conflict talk? These questions are answered through the detailed study of conversational phenomena, informed by a critical concern for the relationship between talk and social structure. This book will be of interest to a wide readership consisting of academics, advanced undergraduates, and postgraduate students in a range of courses in sociology, linguistics, media/communication/cultural studies, anthropology, and popular culture.
Congestion Control for 6LoWPAN Wireless Sensor Networks: Toward the Internet of Things (Springer Theses)
by Hayder Al-KashoashThe Internet of Things (IoT) is the next big challenge for the research community. The IPv6 over low power wireless personal area network (6LoWPAN) protocol stack is considered a key part of the IoT. In 6LoWPAN networks, heavy network traffic causes congestion which significantly degrades network performance and impacts on quality of service aspects. This book presents a concrete, solid and logically ordered work on congestion control for 6LoWPAN networks as a step toward successful implementation of the IoT and supporting the IoT application requirements. The book addresses the congestion control issue in 6LoWPAN networks and presents a comprehensive literature review on congestion control for WSNs and 6LoWPAN networks. An extensive congestion analysis and assessment for 6LoWPAN networks is explored through analytical modelling, simulations and real experiments. A number of congestion control mechanisms and algorithms are proposed to mitigate and solve the congestion problem in 6LoWPAN networks by using and utilizing the non-cooperative game theory, multi-attribute decision making and network utility maximization framework. The proposed algorithms are aware of node priorities and application priorities to support the IoT application requirements and improve network performance in terms of throughput, end-to-end delay, energy consumption, number of lost packets and weighted fairness index.
Congestion Control in Data Transmission Networks: Sliding Mode and Other Designs (Communications and Control Engineering)
by Andrzej Bartoszewicz Przemysław IgnaciukCongestion Control in Data Transmission Networks details the modeling and control of data traffic in communication networks. It shows how various networking phenomena can be represented in a consistent mathematical framework suitable for rigorous formal analysis. The monograph differentiates between fluid-flow continuous-time traffic models, discrete-time processes with constant sampling rates, and sampled-data systems with variable discretization periods. The authors address a number of difficult real-life problems, such as: optimal control of flows with disparate, time-varying delay; the existence of source and channel nonlinearities; the balancing of quality of service and fairness requirements; and the incorporation of variable rate allocation policies. Appropriate control mechanisms which can handle congestion and guarantee high throughput in various traffic scenarios (with different networking phenomena being considered) are proposed. Systematic design procedures using sound control-theoretic foundations are adopted. Since robustness issues are of major concern in providing efficient data-flow regulation in today's networks, sliding-mode control is selected as the principal technique to be applied in creating the control solutions. The controller derivation is given extensive analytical treatment and is supported with numerous realistic simulations. A comparison with existing solutions is also provided. The concepts applied are discussed in a number of illustrative examples, and supported by many figures, tables, and graphs walking the reader through the ideas and introducing their relevance in real networks. Academic researchers and graduate students working in computer networks and telecommunications and in control (especially time-delay systems and discrete-time optimal and sliding-mode control) will find this text a valuable assistance in ensuring smooth data-flow within communications networks.
Congress, the Press, and Political Accountability
by R. Douglas ArnoldCongress, the Press, and Political Accountability is the first large-scale examination of how local media outlets cover members of the United States Congress. Douglas Arnold asks: do local newspapers provide the information citizens need in order to hold representatives accountable for their actions in office? In contrast with previous studies, which largely focused on the campaign period, he tests various hypotheses about the causes and consequences of media coverage by exploring coverage during an entire congressional session. Using three samples of local newspapers from across the country, Arnold analyzes all coverage over a two-year period--every news story, editorial, opinion column, letter, and list. First he investigates how twenty-five newspapers covered twenty-five local representatives; and next, how competing newspapers in six cities covered their corresponding legislators. Examination of an even larger sample, sixty-seven newspapers and 187 representatives, shows why some newspapers cover legislators more thoroughly than do other papers. Arnold then links the coverage data with a large public opinion survey to show that the volume of coverage affects citizens' awareness of representatives and challengers. The results show enormous variation in coverage. Some newspapers cover legislators frequently, thoroughly, and accessibly. Others--some of them famous for their national coverage--largely ignore local representatives. The analysis also confirms that only those incumbents or challengers in the most competitive races, and those who command huge sums of money, receive extensive coverage.
Congressional Communication in the Digital Age (Routledge Research in American Politics and Governance)
by Jocelyn Evans Jessica M. HaydenCommunication defines political representation. At the core of the representational relationship lies the interaction between principal and agent; the quality of this relationship is predicated upon the accessibility of effective channels of communication between the constituent and representative. Over the past decade, congressional websites have become the primary way constituents communicate with their members and a prominent place for members to communicate with constituents. Yet, as we move toward the third decade of the 21st century, little work has systematically analyzed this forum as a distinct representational space. In this book, Jocelyn Evans and Jessica Hayden offer a fresh, timely, and mixed-methods approach for understanding how the emergence of virtual offices has changed the representational relationship between constituents and members of Congress. Utilizing strong theoretical foundations, a broad historical perspective, elite interviews, and rich original datasets, Evans and Hayden present evidence that virtual offices operate as a distinct representational space, and they demonstrate that their use has resulted in unprecedented and ill-understood changes in representational behavior. Congressional Communication in the Digital Age contributes to the scholarship on representation theory and its application to the contemporary Congress. It is valuable reading for students and researchers interested in American politics, political communication, and legislative politics.
Connect: Building Exceptional Relationships with Family, Friends, and Colleagues
by David Bradford Carole RobinA transformative guide to building more fulfilling relationships with colleagues, friends, partners, and family, based on the landmark Interpersonal Dynamics (&“Touchy-Feely&”) course at Stanford&’s Graduate School of Business&“Carole Robin and David Bradford are masters at helping people bring IQ and EQ together to satisfy both and be successful.&”—Ray Dalio, founder of Bridgewater and author of Principles: Life and WorkThe ability to create strong relationships with others is crucial to living a full life and becoming more effective at work. Yet many of us find ourselves struggling to build solid personal and professional connections or unable to handle challenges that inevitably arise when we grow closer to others. When we find ourselves in an exceptional relationship—the kind of relationship in which we feel fully understood and supported for who we are—it can seem like magic. But the truth is that the process of building and sustaining these relationships can be described, learned, and applied.David Bradford and Carole Robin taught interpersonal skills to MBA candidates for a combined seventy-five years in their legendary Stanford Graduate School of Business course Interpersonal Dynamics (affectionately known to generations of students as &“Touchy-Feely&”) and have coached and consulted hundreds of executives for decades. In Connect, they show readers how to take their relationships from shallow to exceptional by cultivating authenticity, vulnerability, and honesty, while being willing to ask for and offer help, share a commitment to growth, and deal productively with conflict.Filled with relatable scenarios and research-backed insights, Connect is an important resource for anyone hoping to improve existing relationships and build new ones at any stage of life.
The Connect Effect: Building Strong Personal, Professional, and Virtual Networks
by Michael DulworthEmployment consultant Dulworth instructs how to take a conscious, systematic approach to networking in order to improve personal and professional development skills. After a brief introduction explaining the importance and benefits of networking, he presents a quiz for the reader to determine networking quotient. He then identifies three kinds of networks--personal, professional, and virtual--and examines each for their specific characteristics, further offering strategies, tools, and resources for increasing and making the best use of each network. Two resource-oriented appendices include information on forming a person board for decision-making, and online networking sites. Annotation ©2008 Book News, Inc. , Portland, OR (booknews. com)
Connect to Your Career
by Julie Jaehne Suzann ConnellConnect to Your Career presents a nontraditional approach to the career-search process. Focusing on proven strategies that use technology as a tool, students will learn how to use the Internet to navigate through the myriad of career opportunities that await them. * Establish social media accounts to create an online identity and learn how to protect it. * Create a personal portfolio to use while exploring career opportunities. * Build a personal brand. * Design an infographic resume that will capture the eye of employers. * Implement a Sunday Evening Plan to help stay on top of career opportunities. * Prepare to take certification exams by answering practice questions. * Develop a professional network as support in the job-search process. * Apply for jobs online and in-person while managing career-search activities.
The Connected Company
by Dave Gray Thomas Vander Wal<p>To keep pace with today’s connected customers, your company must become a connected company. That means deeply engaging with workers, partners, and customers, changing how work is done, how you measure success, and how performance is rewarded. It requires a new way of thinking about your company: less like a machine to be controlled, and more like a complex, dynamic system that can learn and adapt over time. <i>The Connected Company</i> shows you how.</p>
The Connected Company
by Dave Gray Thomas Vander WalWith a foreword by Alex Osterwalder.The future of work is already here.Customers are adopting disruptive technologies faster than your company can adapt. When your customers are delighted, they can amplify your message in ways that were never before possible. But when your company’s performance runs short of what you’ve promised, customers can seize control of your brand message, spreading their disappointment and frustration faster than you can keep up.To keep pace with today’s connected customers, your company must become a connected company. That means deeply engaging with workers, partners, and customers, changing how work is done, how you measure success, and how performance is rewarded. It requires a new way of thinking about your company: less like a machine to be controlled, and more like a complex, dynamic system that can learn and adapt over time.Connected companies have the advantage, because they learn and move faster than their competitors. While others work in isolation, they link into rich networks of possibility and expand their influence.Connected companies around the world are aggressively acquiring customers and disrupting the competition. In The Connected Company, we examine what they’re doing, how they’re doing it, and why it works. And we show you how your company can use the same principles to adapt—and thrive—in today’s ever-changing global marketplace.
Connected Services
by Paul Golding"Connected Services is a must-read for telco strategists who need to get up to speed on how the world of software and the web 2. 0 works." Andreas Constantinou, Research Director, VisionMobile"This book is a must read for those charged with leading innovation in a world of connected services where telco and Internet collide." - Jason Goecke, VP of Innovation, Voxeo LabsThis book explains the common underlying technological themes that underpin the new era of connected services in a post Web 2.0 epochIn this book, the author explores the underlying technological themes that underpin the new era of connected services. Furthermore, it explains how the technologies work and what makes each of them significant, for example, the potential for finding new meaning in data in the world of BIG DATA platforms, often referred to as "No-SQL" databases. In addition, it tackles the newest areas of technology such as HTML5, Android, iOS, open source, mash-ups, cloud computing, real-time Web, augmented reality, and more. Finally, the book discusses the opportunities and challenges of a connected world where both machines and people communicate in a pervasive fashion, looking beyond the hype and promise of emerging categories of communication such as the "Internet of Things" and "Real-time Web" to show managers how to understand the potential of the enabling technologies and apply them for meaningful applications in their own world.Key Features:Explores the common and emergent underlying technological themes that underpin the new era of connected servicesAddresses the newest areas of Internet technology such as web and mobile 2.0, open source, mash-ups, cloud computing, web 3.0, augmented reality, and moreShows the reader how to understand the potential of the enabling technologies and apply them for meaningful applications in their own worldDiscusses new developments in the technological landscape such as Smartphone proliferation, maturation of Web 2.0, increased convergence between mobile networks and the Internet, and so forthExamines modern software paradigms like Software-as-as-Service (SaaS), Platform-as-a-Service (PaaS) and Network-as-a-Service (NaaS)Explores in detail how Web start-ups really work and what telcos can do to adopt lean and agile methodsThis book will be an invaluable guide for technical designers and managers, project managers, product managers, CEOs etc. at mobile operators (O2, Vodafone, Orange, T-Mobile, BT), fixed operators, converged operators and their contributory supplier networks (e.g. infrastructure providers). Internet providers (Google, Yahoo, Amazon, eBay, Apple, Facebook), analysts, product managers, developers, architects, consultants, technology investors, analysts, marketing directors, business development directors will also find this book of interest.
Connected Vehicles: Intelligent Transportation Systems (Wireless Networks)
by Radovan MiucicThis book introduces concepts and technologies of Intelligent Transportation Systems (ITS). It describes state of the art safety communication protocol called Dedicated Short Range Communication (DSRC), currently being considered for adoption by the USDOT and automotive industry in the US. However, the principles of this book are applicable even if the underlying physical layer protocol of V2X changes in the future, e.g. V2X changes from DSRC to cellular-based connectivity. Fundamental ITS concepts include topics like global positioning system; Vehicle to Vehicle (V2V), Vehicle to Pedestrian (V2P), and Vehicle to Infrastructure (V2I) communications; human-machine interface; and security and privacy. Fundamental concepts are sometimes followed by the real-life test experimental results (such as in V2P Chapter) and description of the performance metrics used to evaluate the results. This book also describes equations and math used in the development of the individual parts of the system. This book surveys current and previous publications for trending research in the ITS domain. It also covers state of the art standards that are in place for the DSRC in the US, starting from the application layer defined in SAE J2735 all the way to physical layer defined in IEEE 802.11. The authors provide a detailed discussion on what is needed to extend the current standards to accommodate future needs of the vehicle communications, such as needs for future autonomous vehicles. Programs and code examples accompany appropriate chapters, for example, after describing remote vehicle target classification function a pseudo code and description is provided. In addition, the book discusses current topics of the technology such as spectrum sharing, simulation, security, and privacy. The intended audience for this book includes engineering graduate students, automotive professionals/engineers, researchers and technology enthusiasts.
Connecting Across Differences
by Jane Marantz Connor Dian KillianIn this fully revised second edition, Dr. Dian Killian and Dr. Jane Marantz Connor offer a comprehensive and accessible introductory guide to exploring the concepts, applications, and transformative power of the Nonviolent Communication process. Providing research-based insight into the psychology of communication, this reference explores the most common barriers to effective communication and provides tangible steps to address these barriers head-on. The book features an expanded selection of relevant, meaningful exercises, role-plays, and activities that give readers the chance to immediately apply the concepts to real-life experiences. With lessons including how to transform negative self-talk into self-empowerment, how to foster trust and collaboration when stakes are high, and how to defuse anger, enemy images, and other barriers to connection, Connecting Across Differences teaches effective communication skills that get to the root of conflict, pain, and violence peacefully.