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Crímenes: pecados capitales
by Carles PortaVuelve Carles Porta, el creador de ¿Por qué matamos? y Crims/Crímenes,con su formato más adictivo: los crímenes reales más increíbles,como jamás te los han contado. «Combina el rigor y el entretenimiento sin caer en la tentación del morbo ni tampoco rehuir los anzuelos para propulsar la lectura».El País «El rey de la crónica negra en España».El Mundo Soberbia, avaricia, lujuria, ira, gula, envidia y pereza. Los siete pecados capitales. Descritos por Dante en la Divina comedia. Señalados por la tradición eclesiástica cristiana como el origen de los demás vicios. Son, sin duda, lacras que desde tiempos inmemoriales han arraigado en nuestra mente. ¿Podríamos imaginar al ser humano sin ellas? ¿Son estas las pasiones que mueven el mundo en que vivimos? ¿Por qué matamos? Las siete historias reales que leeréis tienen alguna de estas pasiones del alma como móvil del crimen: el secuestro de Mélodie Nakachian, en el ámbito de la jet set de la Costa del Sol en los años ochenta; el crimen del supermercado Esclat de Mollet del Vallès, con el apuñalamiento ensañado a un guardia de seguridad; la desaparición del bebé de una familia de Canovelles, cerca de Granollers, a la que poco antes había tocado el Gordo de Navidad; el caso Febamar en Alcanar, en el extremo sur de Catalunya, donde el propietario de un concesionario de coches y su mujer fueron víctimas de un asalto mortal; la crónica de cómo una intervención policial ordinaria destapó la tragedia siniestra del caníbal de Ventas, en Madrid; la historia del monje shaolín de Bilbao, que había convertido su gimnasio en un pozo de los horrores; y el asesinato, cerca de Figueres, de Isidre Matas, un hombre con muy mala suerte. La crítica ha dicho:«Un profundo ejercicio de depuración de estilo».ABC «Periodismo en profundidad, y próximo».La Vanguardia Sobre Crímenes. Diez casos reales:«Su especialidad literaria: contarnos extraordinarias historias de crimen y trabajo policial mientras nos mantiene en vilo hasta la última línea».La Razón«La crónica negra de toda la vida pero narrada como nunca».ABC «Un auténtico maestro en el arte de contar casos [...] siempre riguroso y prestando atención a todas las aristas, ya sean estas psicológicas, sociales, políticas o culturales. Historias inverosímiles que nunca creeríamos si no supiéramos que ocurrieron realmente».Men's HealthSobre La farmacéutica: «Se lee todo del tirón y uno no da crédito a que sucediera de verdad. [...] Crónica definitiva de aquel secuestro, es un libro de lectura muy dinámica».El Mundo «Este libro pone orden y claridad a los acontecimientos: Porta narra con dinamismoy rellena todos los agujeros con tal de revertir los malentendidos que circulan en la esfera pública».El País «Una especie de Fargo en la Garrotxa».Diari de Girona
Crímenes. Siete historias de oscuridad: Incluye el crimen de la Guardia Urbana (Crímenes #Volumen 1)
by Carles PortaLos crímenes reales más increíbles, como jamás te los han contado.Por el creador de ¿Por qué matamos? y Crims/Crímenes ***INCLUYE EL CRIMEN DE LA GUARDIA URBANA*** Carles Porta es el narrador de crímenes más singular del panorama nacional. Sus historias son estremecedoras sin amarillismo, frías pero delicadas, apasionantes sin caer en lo morboso. En este volumen se reúnen siete crónicas narradas con ritmo experto y rigor documental, la marca del éxito de su autor.Entre ellas, destacan el crimen de la Viuda Negra de L’Hospitalet, que en los años noventa fue definida como «la asesina en serie por envenenamiento más importante de la historia criminal española»; el caso del rico informático catalán descuartizado en Bangkok; la historia del camionero alemán que, en sus viajes por Europa, fue dejando un rastro de muerte a largo de veinte países; o el célebre caso de la Guardia Urbana, en el que las intrincadas declaraciones de los protagonistas van conformado un relato donde la realidad supera a la ficción.Como colofón, esta edición incluye también los guiones completos de la miniserie El Crimen de la Guardia Urbana, emitida en TV3 y Movistar+, donde asistimos al desenlace final de uno de los sucesos más mediáticos de la historia reciente de nuestro país. La crítica ha dicho:«Hoy, Porta es el capo del true crime en España».Antonio Rivera, Esquire «Periodismo en profundidad, y próximo».La Vanguardia «El rey del true crime en España».Sara Polo, El Mundo«El desafío de contar historias respetuosamente. […] Sin duda, Carles Porta se ha convertido en un maestro de la narración de crímenes reales en el mundo de los medios modernos».Laura Pérez Mariño, Qué! ...Sobre Crímenes. Pecados capitales:«El fenómeno Crímenes no tiene límites y ha convertido a Carles Porta en un icono pop: su forma de abordar un tema tan delicado como los crímenes, rigiéndose siempre por el principios de las tres erres «rigor informativo, respeto y ritmo narrativo», busca evitar el amarillismo y no generar más morbo».El Periódico ...Sobre Crímenes. Diez casos reales:«Su especialidad literaria: contarnos extraordinarias historias de crimen y trabajo policial mientras nos mantiene en vilo hasta la última línea».La Razón«La crónica negra de toda la vida, pero narrada como nunca».ABC ...Sobre La farmacéutica:«Se lee todo del tirón y uno no da crédito a que sucediera de verdad. [...] Crónica definitiva de aquel secuestro, es un libro de lectura muy dinámica».El Mundo «Este libro pone orden y claridad a los acontecimientos: Porta narra con dinamismo y rellena todos los agujeros con tal de revertir los malentendidos que circulan en la esfera pública».El País «Una especie de Fargo en la Garrotxa».Diari de Girona
Crimes and Cover-ups in American Politics: 1776-1963
by Donald JeffriesThe history that the textbooks left out. For far too long, American history has been left in the unreliable hands of those that author Donald Jeffries refers to as the court historians. Crimes and Cover-ups in American Politics: 1776-1963 fights back by scrutinizing the accepted history of everything from the American War of Independence to the establishment reputation of Thomas Jefferson and the other Founding Fathers, the Civil War, the Lincoln assassination, both World Wars, US government experimentation on prisoners, mental patients, innocent children and whole populated areas, the Lindbergh baby kidnapping and much, much more. Secular saints like Abraham Lincoln, Theodore Roosevelt, and Franklin D. Roosevelt are examined in a critical way they seldom have been. Jeffries spares no one and nothing in this explosive new book. The atrocities of Union troops during the Civil War, and Allied troops during World War II, are documented in great detail. The Nuremberg Trials are presented as the antithesis of justice. In the follow-up to his previous, bestselling book Hidden History: An Expose of Modern Crimes, Conspiracies, and Cover-Ups in American Politics, Jeffries demonstrates that crimes, corruption, and conspiracies didn't start with the assassination of President John F. Kennedy. History should be much more than cardboard villains and impossibly unrealistic heroes. Thanks to the efforts of the court historians, most Americans are historically illiterate. Crimes and Cover-ups in American Politics: 1776-1963 is a bold attempt at setting the record straight.
The Criminal Alphabet: An A-Z of Prison Slang
by Noel 'Razor' Smith'I have spent almost 33 of the last 53 years in and out of prison, but mainly in. I was a juvenile offender back in the mid 1970s and went on to become an adult prisoner in the 1980s and beyond. My shortest prison sentence was 7 days (for criminal damage) and my longest sentence was life (for bank robbery and possession of firearms). I have 58 criminal convictions for everything from attempted theft to armed robbery and prison escape, and I was a career criminal for most of my life. What I do not know about criminal and prison slang could be written on the back of a postage stamp and still leave room for The Lord's Prayer ...'From ex-professional bank robber and bestselling author Noel Smith, this is the most authoritative dictionary of criminal slang out there - and an unmissable journey, through words, into the heart of the criminal world.
Crises of the Republic: Lying in Politics, Civil Disobedience, On Violence, Thoughts on Politics and Revolution (Pelican Ser.)
by Hannah ArendtFour thought-provoking political essays by the author of The Origins of Totalitarianism. Taking an in-depth look at the tumult of the 1960s and &’70s, one of the great political philosophers of our era examines how these crises challenged the American form of government. &“Lying in Politics&” is a penetrating analysis of the Pentagon Papers that deals with the role of image-making and public relations. &“Civil Disobedience&” examines various opposition movements, from the Freedom Riders to the war resisters to the segregationists. And in two additional essays, Hannah Arendt delves into issues of revolution and violence. Wise and insightful, these pieces offer historical perspective on problems and controversies that still plague the United States in the twenty-first century.
Crisis Ahead: 101 Ways to Prepare for and Bounce Back from Disasters, Scandals and Other Emergencies
by Edward SegalHow many splashy scandals and crisis situations have befallen companies and public figures in the past week alone? How did the organizations and people at the center of those crises manage the situation? Did they survive with their reputations intact or are they facing an ongoing public nightmare that keeps building on itself in the era of social media?This new book from veteran public relations expert Edward Segal is based on the following premise: it's not a matter of IF a scandal or crisis will hit, it's WHEN. How a company deals with it will have lasting impact on their reputation, profits, and more. But for most organizations, when a crisis hits, they're caught off guard and ill-prepared. While essential, crisis plans are worthless unless properly executed, as the stories and examples featured throughout Crisis Ahead attest. Edward Segal's vivid and memorable accounts underscore the benefits of practicing and updating crisis plans at least once a year. The book also provides a template for creating a customizable crisis management plan.Crisis Ahead is for CEOs, senior staff, corporate communication professionals, HR and legal teams, boards of directors, and front-line employees who need to know what to do in the moment: what levers to pull and what moves to make in real time when faced with a crisis, scandal, or disaster. This book is written with the need for speed in mind. It's concise and practical with a light touch and occasional humor to help people on the front lines prepare for, survive, and bounce back from a crisis. It includes dozens of anecdotes, stories, and lessons about how companies, organizations, and individuals - ranging from Amazon, Apple, and the European Union, to Disney, Starbucks, and entrepreneur Elon Musk - have prepared for, created, managed, and communicated about crisis situations. p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545}
Crisis Ahead: 101 Ways to Prepare for and Bounce Back From Disasters, Scandals, and Other Emergencies
by Edward SegalHow many splashy scandals and crisis situations have befallen companies and public figures in the past week alone? How did the organizations and people at the center of those crises manage the situation? Did they survive with their reputations intact or are they facing an ongoing public nightmare that keeps building on itself in the era of social media?This new book from veteran public relations expert Edward Segal is based on the following premise: it's not a matter of IF a scandal or crisis will hit, it's WHEN. How a company deals with it will have lasting impact on their reputation, profits, and more. But for most organizations, when a crisis hits, they're caught off guard and ill-prepared. While essential, crisis plans are worthless unless properly executed, as the stories and examples featured throughout Crisis Ahead attest. Edward Segal's vivid and memorable accounts underscore the benefits of practicing and updating crisis plans at least once a year. The book also provides a template for creating a customizable crisis management plan.Crisis Ahead is for CEOs, senior staff, corporate communication professionals, HR and legal teams, boards of directors, and front-line employees who need to know what to do in the moment: what levers to pull and what moves to make in real time when faced with a crisis, scandal, or disaster. This book is written with the need for speed in mind. It's concise and practical with a light touch and occasional humor to help people on the front lines prepare for, survive, and bounce back from a crisis. It includes dozens of anecdotes, stories, and lessons about how companies, organizations, and individuals - ranging from Amazon, Apple, and the European Union, to Disney, Starbucks, and entrepreneur Elon Musk - have prepared for, created, managed, and communicated about crisis situations.
Crisis, Catastrophe, and Disaster in Organizations: Managing Threats to Operations, Architecture, Brand, and Stakeholders
by Dennis W. TafoyaThis book explores how and why an event is a precursor to the emergence of a crisis and how a given crisis affects an organization and its stakeholders. Using existing systems theory blended with innovative use of wave, epidemiological, immunological and psycho-social theories, the author discusses ways to understand the effects of different types of crises while showing how to document and/or quantitatively measure those effects. The book offers new models illustrating how events trigger crises and how they subsequently morph into catastrophes and disasters. Using theories and tools tested in organizational settings to identify contributors to a traumatic event, this book makes a valuable contribution to organizational and crisis management literature.
Crisis Communication: Managing Stakeholder Relationships
by Audra Diers-LawsonCrises come in many shapes and sizes, including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, and negligence – just to name a few. For organizations, crises are pervasive, challenging, and catastrophic, as well as opportunities for organizations to thrive and emerge stronger. Despite the proliferation of research and books related to crisis communication, the voice that is often lost is that of the stakeholder. Yet, as both a public relations and management function, stakeholders are central to the success and failure of organizations responding to and managing crises in a cross-platform and global environment. This core textbook provides a comprehensive and research-driven introduction to crisis communication, critical factors influencing crisis response, and what we know about predicting stakeholder responses to crises. Incorporated into each chapter are global case studies, ethical challenges, and practitioner considerations. Online resources include an extensive set of multimedia materials ranging from podcast mini-lectures to in-class exercises, and simulation-based activities for skills development (https://audralawson.com/resources/crisis-communication-managing-stakeholder-relationships/). Demonstrating the connection between theory, decision-making, and strategy development in a crisis context, this is a vital text for advanced undergraduate and postgraduate students of Communications, Public Relations, Marketing, and Strategic Management.
Crisis Communication: A Stakeholder Approach
by Martin N. NdlelaThis timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.
Crisis Communication: Theory and Practice
by Alan Jay ZarembaCrises happen. When they do, organizations must learn to effectively communicate with their internal and external stakeholders, as well as the public, in order to salvage their reputation and achieve long-term positive effects. Ineffective communication during times of crisis can indelibly stain an organization’s reputation in the eyes of both the public and the members of the organization. The subject of crisis communication has evolved from a public relations paradigm of reactive image control to an examination of both internal and external communication, which requires proactive as well as reactive planning. There are many challenges in this text, for crisis communication involves more than case analysis; students must examine theories and then apply these principles. This text prepares students by: Providing a theoretical framework for understanding crisis communication Examining the recommendations of academics and practitioners Reviewing cases that required efficient communication during crises Describing the steps and stages for crisis communication planning Crisis Communication is a highly readable blend of theory and practice that provides students with a solid foundation for effective crisis communication.
Crisis Communication and Crisis Management: An Ethical Approach
by Yvette E. Pearson Burton St. JohnCrisis Communication and Crisis Management: An Ethical Approach is the only text on the market to provide students with the integration of ethical inquiry into the fundamentals of crisis communication.. Authors Burton St. John III and Yvette E. Pearson combine comprehensive coverage of the key skills, concepts, and theories of crisis communication with an extensive collection of contemporary case studies, giving students a strong understanding of the essential role that communicators play in moments of crisis. Students are encouraged to build upon their communication and ethical decision making skills using a variety of stakeholder inventories, hypothetical scenarios, discussion questions, and professional profiles. Students will also gain exposure to a mixture of discrete and ongoing crises, preparing them to manage both one-time crises and continuing crises.
Crisis Communication and Crisis Management: An Ethical Approach
by Yvette E. Pearson Burton St. JohnCrisis Communication and Crisis Management: An Ethical Approach is the only text on the market to provide students with the integration of ethical inquiry into the fundamentals of crisis communication.. Authors Burton St. John III and Yvette E. Pearson combine comprehensive coverage of the key skills, concepts, and theories of crisis communication with an extensive collection of contemporary case studies, giving students a strong understanding of the essential role that communicators play in moments of crisis. Students are encouraged to build upon their communication and ethical decision making skills using a variety of stakeholder inventories, hypothetical scenarios, discussion questions, and professional profiles. Students will also gain exposure to a mixture of discrete and ongoing crises, preparing them to manage both one-time crises and continuing crises.
Crisis Communication Cases from Asia: A Cultural Approach
by Krishnamurthy Sriramesh Su Lin YeoThis book analyzes crisis communication in Asia, focusing on how culture (broadly defined) plays a central role in the way a crisis develops and is resolved.Using the case study method, this book offers the reader glimpses of the variety of cultures in the continent, displaying the complexity of the cross-cultural process of conducting crisis communication in this diverse environment. Each of these cases addresses the onset, evolution, and resolution of the crisis. The contributors are seasoned practitioners who have done crisis communication work in this continent and have used the same framework of five environmental variables that define culture in this book: political culture, economic systems, societal culture, media systems, and activist environments.This edited volume is ideal for scholars and advanced students in public relations and strategic communication generally and crisis communication specifically.
Crisis Communication in Canada
by Duncan KoerberPrivate companies that respond poorly to a crisis may go bankrupt, wiping out investments and jobs. Charities that respond poorly to a crisis may lose donations, ending support for the most vulnerable. Professional athletes, religious leaders, CEOs, and politicians who respond poorly to a crisis may lose their long-standing careers and the respect of their colleagues, supporters, fans, and customers. This book offers both theory and practical help for organizations and professionals to deal effectively with crises. Crisis communication lessons have typically been the purview of public relations professionals. However, since the 1990s there has been a growing body of scholarly research on the topic. Crisis Communication in Canada offers a unique scholarly and professional contribution, synthesizing recent research and providing a context for practical advice. Written in clear and concise style, directed at beginners but rooted in research, this book will offer instructors and students a unique resource for the study and practice of crisis communication.
Crisis Communication Strategies: How to Prepare in Advance, Respond Effectively and Recover in Full
by Amanda ColemanCrisis communication is high stakes work. For communications managers and PR professionals, it's likely to be the most stressful time of their working life. Crisis Communication Strategies is a must-have handbook for laying the groundwork before a crisis hits, meaning that when the inevitable day comes, the company already has policies and procedures in place to leap into meaningful action without delay. Crisis Communication Strategies is unique in the way it equips readers to deal with any kind of crisis - whether caused by internal error, customer action, natural disasters, terrorism or political upheaval. Moving chronologically, the book opens by looking at the skills, policies and procedures that should be set up in advance, during times of normal business operations. It then moves on to look at how those procedures can be activated when a crisis occurs and during the immediate response. Finally, it delivers strategies for true long-term recovery for both the company itself and, where necessary, the wider community. Packed with actionable tips, checklists and global case studies, Crisis Communication Strategies is the essential guide to protecting your company and building true, long-term resilience.
Crisis Communication Strategies: Prepare, Respond and Recover Effectively in Unpredictable and Urgent Situations
by Amanda ColemanIs your company equipped to deal with any kind of crisis - whether caused by internal error, customer action or social media mishap? This bestselling guide gives readers the skills, tools and knowledge to respond effectively to high-stake situations and protect your brand from disaster.Crisis Communication Strategies is a must-have guide that covers the whole span of a crisis from preparing and laying the groundwork before it occurs, during the incident and the aftermath, including the move to recovery and beyond. It guides readers through each phase, providing details of what to consider, what should be done, tips and checklists for improved responses.This second edition of Crisis Communication Strategies provides new sections on managing long-running crises. It also contains new content looking at the phases of crises, behavioural communication as a tactic and how to ensure diversity and inclusivity in tumultuous times.Supported by brand new case studies and examples from responses to events including the British Post Office scandal, Burger King's misfired International Women's Day campaign, Yorkshire cricket's racism scandal and Peloton's crises, it also explores the role of leadership in developing a crisis communication response that has people at its heart. This is an essential guide for PR and communications professionals who wish to protect their company and build long-term resilience.
Crisis Communications
by Kathleen Fearn-BanksCrisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks examines the steps of choosing the appropriate words to convey a message, selecting the method and channels for delivering the message, and identifying and targeting the most appropriate publics or audiences. She also addresses such important topics as avoiding potential mismanagement of communication in crisis situations. Key features of this fourth edition are: six new cases, including several international crises current discussion of communications technology as it relates to crises a Companion Website -- www.routledge.com/textbooks/fearn-banks -- with additional cases as well as supplemental materials for students and classroom resources for instructors. A Student Workbook is also available for use with this volume, providing additional pedagogy for each chapter, including discussion questions, activities, key terms, case exercises, and worksheets. Utilizing both classic and contemporary cases of real-world situations, Crisis Communications provides students in public relations and business with real-world perspectives and valuable insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses.
Crisis Communications: A Casebook Approach (Routledge Communication Series)
by Kathleen Fearn-BanksCrisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement. The fifth edition of Crisis Communications includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include "Police Departments and Community Trust," "The Oso Mudslide in Washington," "School Shootings: Communications To and For Children," and two additional international case studies - "Ebola Strikes Liberia: Firestone Strikes Ebola" and "Nut Rage and Korean Airlines." Previous case studies no longer in this edition can be found on the book’s companion website, which also includes the Instructor’s Manual with exercises in crisis responses, guidelines for crisis manual preparation, and other teaching tools: www.routledge.com/cw/fearn-banks. Looking at both classic and modern cases in real-world situations, Crisis Communications provides students with real-world perspectives and insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses. Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.
Crisis Communications: A Casebook Approach (ISSN)
by Kathleen Fearn-Banks Kevin KawamotoNow in its sixth edition, this book provides engaging, practice-oriented case studies analyzing communication professionals’ crisis preparation and responses, illustrating key considerations for communicating with both internal and external stakeholders during and after a crisis.This edition continues its strength as a student-friendly text that demonstrates how to craft, target, and deliver messages during crises in order to mitigate further controversy and distress. Classic cases lay the foundation, while contemporary cases shed light on cutting-edge practices in use today. Many cases from previous editions have been updated and new cases added, including the COVID-19 crisis and U.S. vaccination campaign; Starbucks and racial discrimination at a Philadelphia branch; Will Smith and the Academiy Awards slap; Gander, Newfoundland in supporting stranded tourists after the attacks of September 11, 2001; and a look at how schools can prepare communication responses to school shootings. Each case pays particular attention to the actual and ideal use of social media in the crisis and there is a new section on the important issues of misinformation and disinformation.Crisis Communications, 6th Edition is intended for courses in crisis communication, crisis management, disaster response, corporate communications, and public relations.Student and instructor online support materials feature selected previous editions’ case studies no longer in this edition as well as an Instructor’s Manual with suggested activities, discussion questions, and sample quizzes: www.routledge.com/9780367894450.
Crisis, Issues and Reputation Management
by Andrew GriffinThe reputation of an organisation influences who we buy from, work for, supply to and invest in. In today's complex environment, organizations have to understand and respond rapidly to shifting public values, rising expectations, demands for public consultation and increasingly intrusive news media. This is particularly important when things go wrong. Crisis, Issues and Reputation Management outlines a comprehensive approach to managing situations that may turn into crises; handling crises once they occur; and features a wide range of case studies of brands who have had to respond to a variety of crises including Nestle, Unilever, General Electric, McDonald's, Coca-cola, Cadbury, Tesco, Pan Am, RBS and more. Crisis, Issues and Reputation Management defines reputation, explores how to value it and provides practical guidelines for effective reputation management, including advising companies on how to approach issues of Corporate Social Responsibility.
Crisis Leadership in Higher Education: Theory and Practice
by Ralph A GigliottiThere was a time when crises on college and university campuses were relatively rare. Much has changed, and it has changed quite rapidly. Rather than being isolated incidents requiring the sole attention of presidents, chancellors, or communication professionals, the proliferation of crises across campuses means that crisis leadership has now become fundamental to the work of university personnel across levels, disciplines, and institutions. Drawing upon the findings of forty interviews with senior leaders from ten major research universities across the United States and a content analysis of over one thousand articles from a variety of news outlets, Crisis Leadership in Higher Education presents a theory-informed framework for academic and administrative leaders who must navigate the institutional and environmental crises that are most germane to institutions of higher education. The perspectives offered in this book remind us that it is in the chaos and uncertainty of crisis that leadership becomes most visible and most critical.
Crisis Management By Apology: Corporate Response to Allegations of Wrongdoing (Routledge Communication Series)
by Keith Michael HearitThis volume examines the role of apologia and apology in response to public attack. Author Keith Michael Hearit provides an introduction to these common components of public life, and considers a diverse list of subjects, from public figures and individuals to corporations and institutions. He explores the motivations and rationales behind apologies, and considers the ethics and legal liabilities of these actions. Hearit provides case studies throughout the volume, with many familiar examples from recent events in the United States, as well as an international apology-making case from Japan.The broad-perspective approach of this volume makes the content relevant and appealing to practitioners and scholars in public relations, business communications, and management. It is a valuable text for courses that take a discursive approach to public relations, and it also appeals to readers in business management, examining apology as a response strategy to corporate crises.
The Crisis Manager: Facing Disasters, Conflicts, and Failures (Lea’s Communication Series)
by Otto LerbingerResponding to the era of crises in which we now live, The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Lerbinger helps readers understand the approaches and ways of thinking required for successful crisis management in today's world. As no organization or individual is immune from crisis, he guides managers to make good decisions under conditions of high uncertainty, and to consider the interests not only of stockholders but also of a wide variety of stakeholders. With a focus on the threat of crises to an organization's most valuable asset - its reputation - The Crisis Manager covers: Preparation for crisis, including crisis communication planning Physical crises - natural, biological, and technological "Human climate" crises, stemming from targeted attacks on an organization's policies, actions, or physical holdings Crises due to management failure, including mismanagement, skewed values, deception, and misconduct New to this second edition are the use of social media in crisis management, and chapters on image restoration strategies and crises stemming from mismanagement, as well as a comprehensive updating of the entire work. Real-world case studies provide examples of what worked and what did not work, and the reasons why. Written for present and future crisis managers in all types of businesses and organizations, this resource will be required reading for students in public relations, business, and management, as it prepares them for their crucial roles as decision makers.
The Crisis of Journalism Reconsidered
by Alexander, Jeffrey C. and Breese, Elizabeth Butler and Luengo, María Jeffrey C. Alexander Elizabeth Butler Breese María LuengoThis collection of original essays brings a dramatically different perspective to bear on the contemporary 'crisis of journalism'. Rather than seeing technological and economic change as the primary causes of current anxieties, The Crisis of Journalism Reconsidered draws attention to the role played by the cultural commitments of journalism itself. Linking these professional ethics to the democratic aspirations of the broader societies in which journalists ply their craft, it examines how the new technologies are being shaped to sustain value commitments rather than undermining them. Recent technological change and the economic upheaval it has produced are coded by social meanings. It is this cultural framework that actually transforms these 'objective' changes into a crisis. The book argues that cultural codes not only trigger sharp anxiety about technological and economic changes, but provide pathways to control them, so that the democratic practices of independent journalism can be sustained in new forms.