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Culture Worrier: Selected Columns 19842014
by Clarence Page Chris MatthewsPulitzer Prize winner Clarence Page is one of the most nationally recognized and highly regarded syndicated columnists in the country, and his newest book, Culture Worrier: Selected Columns 1984-2014, commemorates the 30th anniversary of his column's first appearance in the Chicago Tribune. It is the first such collection of his columns, and a long overdue archive of his best work, covering topics such as politics, social issues, pop culture, race, family, new media, prominent figures, as well as his own personal life.Page has been a broadcast mainstay for decades, delivering his sensible and balanced perspective on The MacLaughlin Group, NewsHour with Jim Lehrer, NPR's Weekend Edition, MSNBC's Chris Matthews Show, and many other popular shows. His column, which is featured in over 150 newspapers, provides keen and clever insight on the day's most pressing political and social issues. While Page is known for his liberal-leaning views, readers have always appreciated his unbiased approach in directing criticism across the political spectrum, to any individual person or general issue deserving of examination.Culture Worrier: Selected Columns 1984-2014 is sure to be one of the most entertaining and fascinating column collections in recent years, bringing Page's unique perspective within the African-American and political communities, and wealth of fascinating experiential knowledge, to the foreground of our ongoing national dialogue. As a veteran media member who has lived through the transition from print's heyday to modern mobile publishing, from the Vietnam War through the wars in Afghanistan and Iraq, and from the Civil Rights movement to the election of Barack Obama, Page is one of the most revered and uniquely qualified commentators of our time. This book will certainly be a bookshelf staple for the informed who favor balanced criticism of major current affairs and political events.
Cultures in Contact: Studies in Cross-cultural interaction
by Stephen BochnerAlthough dated, this text presents research regarding cross-cultural interaction.
Cultures in Conversation (Routledge Communication Series)
by Donal CarbaughCultures in Conversation introduces readers to the ethnographic study of intercultural and social interactions through the analysis of conversations in which various cultural orientations are operating. Author Donal Carbaugh presents his original research on conversation practices in England, Finland, Russia, Blackfeet County, and the United States, demonstrating how each is distinctive in its communication codes--particularly in its use of symbolic meanings, forms of interaction, norms, and motivational themes. Examining conversation in this way demonstrates how cultural lives are active in conversations and shows how conversation is a principal medium for the coding of selves, social relationships, and societies. Representing 20 years of research, this volume offers unique insights into the ways social interactions not only gain shape from, but also are formative of cultures. It makes a significant contribution to communication scholarship, and will be illuminating reading in courses focusing on cultural communication, language and social interaction, intercultural pragmatics, and linguistics.
Cultures of Belonging: Building Inclusive Organizations that Last
by Alida Miranda-WolffClear, actionable steps for you to build new values, experiences, and perspectives into your organizational culture, infusing it with the diversity, inclusion, and belonging employees need to feel accepted, be their best selves, and do their best work.Bypass the faulty processes and communication styles that make change impossible in so many other organizations; access these practical tools and ideas for increasing diversity, equity, and inclusion (DEI) in your company.Filled with actionable advice Alida Miranda-Wolff learned through her own struggles being an outsider in a work culture that did not value inclusion, and having since worked with over 60 organizations to prioritize DEI initiatives and all the value and richness it adds to the workplace, this roadmap helps leaders:Learn why creating an environment where everyone feels belonging is the new barometer for employee engagement.Develop an understanding of the key terms around DEI and why they matter. Assess where your organization is today.Define and take the small steps that build new muscle memory into an organizational culture.Increase employee engagement, collaboration, innovation, communication, and sense of belonging.Build confidence in how to solve future DEI-related challenges.Get buy-in from colleagues (and even resisters) who can clearly see how to move forward and why.Overcome any limiting work environment and build all new processes and communication priorities that allow your employees to be a part of something greater than themselves while your organization learns to value and embrace the unique experiences and perspective that each employee brings to the company.
Cultures of Forgery: Making Nations, Making Selves (CultureWork: A Book Series from the Center for Literacy and Cultural Studies at Harvard)
by Judith Ryan Alfred ThomasIn Cultures of Forgery, leading literary studies and cultural studies scholars examine the double meaning of the word "forge"-to create or to form, on the one hand, and to make falsely, on the other.
Cultures, Politics, and Research Programs: An International Assessment of Practical Problems in Field Research (Routledge Communication Series)
by Uma Narula W. Barnett PearceA compilation of authoritative reports from seasoned researchers working in eight different countries on five continents, this volume examines the concept that conditions of local feasibility are constitutive of research practices not simply obstructions to the realization of an ideal. The result documents the effects of political and cultural factors on research projects and offers culturally sensitive researchers a wealth of practical knowledge.
Cupcakes and Kalashnikovs: 100 years of the best Journalism by women
by Eleanor MillsMany female journalists came to the fore during the first and second world wars, and their perspective was very different to that of their male peers, who were reporting from the field. Specifically, they often wrote about war from the perspective of those left at home, struggling to keep the household afloat. And with 'How it feels to be forcibly fed' (1914) by Djuna Barnes, one of the world's very first experiential, or 'gonzo' journalists, came a new age of reporting.Since then, women have continued to break new ground in newspapers and magazines, redefining the world as we see it. Many of the pieces here feel almost unsettlingly relevant today -- the conclusions Emma 'Red' Goldman drew in her 1916 'The social aspects of birth control', Maddy Vegtel's 1930s article about becoming pregnant at 40, Eleanor Roosevelt's call for greater tolerance after America's race riots in 1943. Many have pushed other limits: Naomi Wolf's Beauty Myth brought feminism to a new generation; Helen Fielding's Bridget Jones caused a media revolution; Ruth Picardie's unflinchingly honest column about living with cancer in 1997 brought a wave of British candour and a host of imitators; and when two iconic women come face to face, we have at one end Dorothy Parker on Isadora Duncan (1928) and at the other Julie Burchill on Margaret Thatcher (2004). This collection of superlative writing, selected by the Sunday Times's most senior female editor, brings together the most influential, incisive, controversial, affecting and entertaining pieces of journalism by the best women in the business. Covering: War; Crime; Politics & Society; Sex & Romance; Body Image & Health; Family, Friendship & Birth; Emancipation & Having it All; Hearth & Home; Icons & Interviews. Including: Lynn Barber, Djuna Barnes, Julie Burchill, Angela Carter, Marie Colvin, Jilly Cooper, Joan Didion, Margaret Drabble, Helen Fielding, Zelda Fitzgerald, Kathryn Flett, Martha Gellhorn, Nicci Gerrard, Emma Goldman, Germaine Greer, Nicola Horlick, Erica Jong, Jamaica Kincaid, India Knight, Christina Lamb, Daphne du Maurier, Nancy Mitford, Suzanne Moore, Camille Paglia, Sylvia Pankhurst, Dorothy Parker, Allison Pearson, Ruth Picardie, Erin Pizzey, Eleanor Roosevelt, Zadie Smith, Susan Sontag, Gloria Steinem, Martha Stewart, Mary Stott, Jill Tweedie, Rebecca West, Zoe Williams, Jeanette Winterson, Naomi Wolf.
Cupcakes and Kalashnikovs: 100 Years Of The Best Journalism By Women
by Naomi Wolf Eleanor MillsMany female journalists came to the fore during the first and second world wars, and their perspective was very different to that of their male peers, who were reporting from the field. Specifically, they often wrote about war from the perspective of those left at home, struggling to keep the household afloat. And with 'How it feels to be forcibly fed' (1914) by Djuna Barnes, one of the world's very first experiential, or 'gonzo' journalists, came a new age of reporting.Since then, women have continued to break new ground in newspapers and magazines, redefining the world as we see it. Many of the pieces here feel almost unsettlingly relevant today -- the conclusions Emma 'Red' Goldman drew in her 1916 'The social aspects of birth control', Maddy Vegtel's 1930s article about becoming pregnant at 40, Eleanor Roosevelt's call for greater tolerance after America's race riots in 1943. Many have pushed other limits: Naomi Wolf's Beauty Myth brought feminism to a new generation; Helen Fielding's Bridget Jones caused a media revolution; Ruth Picardie's unflinchingly honest column about living with cancer in 1997 brought a wave of British candour and a host of imitators; and when two iconic women come face to face, we have at one end Dorothy Parker on Isadora Duncan (1928) and at the other Julie Burchill on Margaret Thatcher (2004). This collection of superlative writing, selected by the Sunday Times's most senior female editor, brings together the most influential, incisive, controversial, affecting and entertaining pieces of journalism by the best women in the business. Covering: War; Crime; Politics & Society; Sex & Romance; Body Image & Health; Family, Friendship & Birth; Emancipation & Having it All; Hearth & Home; Icons & Interviews. Including: Lynn Barber, Djuna Barnes, Julie Burchill, Angela Carter, Marie Colvin, Jilly Cooper, Joan Didion, Margaret Drabble, Helen Fielding, Zelda Fitzgerald, Kathryn Flett, Martha Gellhorn, Nicci Gerrard, Emma Goldman, Germaine Greer, Nicola Horlick, Erica Jong, Jamaica Kincaid, India Knight, Christina Lamb, Daphne du Maurier, Nancy Mitford, Suzanne Moore, Camille Paglia, Sylvia Pankhurst, Dorothy Parker, Allison Pearson, Ruth Picardie, Erin Pizzey, Eleanor Roosevelt, Zadie Smith, Susan Sontag, Gloria Steinem, Martha Stewart, Mary Stott, Jill Tweedie, Rebecca West, Zoe Williams, Jeanette Winterson, Naomi Wolf.
A Cure for the Common Word: Remedy Your Tired Vocabulary with 3,000 + Vibrant Alternatives to the Most Overused Words
by K.D. SullivanWhen &“good&” isn&’t good enough, make your vocabulary splendid, stupendous, and electrifying with this guide to words that really say something. Your brain holds an impressive vocabulary of more than twenty-thousand words, but chances are you only use a small fraction of them. That fraction is usually filled with worn-out oldies that have lost their impact—and perhaps even their meaning—such as interesting, basic, and nice. If this diagnosis fits your ailing communication skills, here&’s your prescription: a unique vocabulary guide offering more than three-thousand impressive, precise, and engaging alternatives to the one-hundred most overused words. Arranged alphabetically, each overused word—from absolutely and awesome to want, weird, and well—is given more than fifteen alternatives that might better communicate your meaning. Along with a list of synonyms, each common word is accompanied by definitions, sample sentences, witty quotes, explanations of why the word fails to communicate, and much more.
Curious About Culture: Refocus your lens on culture to cultivate cross cultural understanding
by Gaiti RabbaniWhether you are on a journey of self-reflection or wish to influence others, this definitive guide to cross-cultural engagement will help you to understand your own cultural narrative and better connect with people of other cultural backgrounds.Curious about Culture by Gaiti Rabbani invites readers on a journey of introspection to discover the multitude of cultural influences that shape their view of the world.Culture is not geographically bound. It is about more than just where you were born and where you live. Gender, generation and language, among other factors, all contribute to your cultural lens and how well you can connect with others.Improving cross-cultural engagement starts with understanding yourself. You will uncover your own cultural drivers that will help you cultivate meaningful cross-cultural conversations. We all have multiple facets to our identities and some of them are likely to be stigmatised. The author encourages readers to be curious and dive beyond the apparent cues when engaging across cultures, highlighting the pitfalls of drawing upon assumptions and defaulting to stereotypes.Anecdotes from the leading cultural intelligence specialist, Gaiti Rabbani's rich personal and professional experiences along with research-based insights, create a relatable, insightful and thought-provoking read. Whether you are on a journey of self-reflection or wish to influence others, this book will help you to understand your own cultural narrative and better connect with people of other cultural backgrounds.Curious about Culture is a practical reference for the enterprising and curious professional.
Current Issues in Political Marketing
by Jennifer Lees-Marshment Walter W Wymer JrExplore the increased need for marketing within the political arenaCurrent Issues in Political Marketing presents up-to-date theory and research findings from academics working in political science, advertising, and management, and guidance from successful practitioners who know what it takes to make a nonprofit organization stand out i
Current Issues in Stuttering Research and Practice
by Nan Bernstein Ratner John TetnowskiThis state-of-the art volume is a follow-up to the 1999 publication, Stuttering Research and Practice: Bridging the Gap, edited by Nan Ratner and E. Charles Healey. Like its predecessor, the current book is an edited collection of the presentations from the American Speech-Language-Hearing Association’s Annual Leadership Conference in Fluency and Fluency Disorders. Among the topics covered are evidence-based practice, impact of the self-help and support groups, meta-analyses of selected assessment and intervention programs, current theories of stuttering, and the predicted path of stuttering intervention in the future. The authoritative representation of contributors offers the reader the most up to date presentation of fluency issues, with a special emphasis placed on the practical clinical implications of fluency assessment, treatment, and evolving theories of the disorder. The book is written for fluency specialists and graduate students in programs of fluency disorders. It will also be valuable for the clinicians who wish to upgrade their skills in treating fluency disorders.
Current Trends in Communication and Information Technologies (Lecture Notes in Networks and Systems #212)
by Petro Vorobiyenko Mykhailo Ilchenko Iryna StrelkovskaThis book highlights the most important research areas in Information and Communication Technologies as well as research in fields of telecommunication system characteristics at the physical level, deep discussion of telecommunication traffic and its performance indicators, studying of information systems technological parameters, review of public and special applications of information technologies. The book includes strictly selected results of the most interesting scientific research presented at the 10th International Conference “Infocommunications – Present and Future” (IPF’2020) that was held in Odesa, Ukraine. The respective chapters share in-depth and extended results in these areas with a view to resolving practically relevant and challenging issues including: 1. research of telecommunication system characteristics at the physical level: the discussion of various aspects of the signal transmission quality indicators analysis for solving practically important issues in telecommunication systems; 2. research of telecommunication traffic and its performance indicators: the significant aspects of research for forecasting of services characteristics of telecommunication systems; 3.research of information systems technological parameters: the discission of some effective technological solutions that can be used for the implementation of novel systems; 4. research of public and special applications of information technologies: the discussion of the various aspects of scientific and educational applications, etc. These results can be used in the implementation of novel systems and to promote the exchange of information in e-societies. Given its scope, the book offers a valuable resource for scientists, lecturers, specialists working at enterprises, graduate and undergraduate students who engage with problems in Information and Communication Technologies as well as Radio Electronics.
El curriculum vítae en inglés
by Laura Barbasio Nicoletta PiccardoSi nos paramos a analizar la cantidad de cartas y correos electrónicos profesionales que hay que hacer hoy en día en inglés o recapacitamos sobre el número de veces en que hemos rectificado nuestro currículum y nos imaginamos unas lecciones ideadas para que se puedan estudiar en 30 minutos, veremos que aprender o perfeccionar el inglés es perfectamente posible y está al alcance de todos. Este libro le enseñará a redactar correctamente cartas comerciales, correos electrónicos y un currículum que le abrirán las puertas al éxito. Incluye vocabulario y expresiones técnicas referentes al mundo laboral, y relativas a distintas áreas (cargos y profesiones, servicios, habilidades y aptitudes, términos comerciales ), un vocabulario imprescindible a la hora de redactar cualquier tipo de escrito en el entorno laboral. Se facilita también un anexo con ejemplos de currículum, cartas y e-mails completos para una mejor comprensión de lo aprendido. Si dispone de 30 minutos al día (de camino al trabajo, en la sobremesa ) no deje de aprovecharlos para ponerse al día con un idioma que le abrirá muchas puertas.
The Curse of the Mogul
by Jonathan A. Knee Bruce C. Greenwald Ava SeaveIf Rupert Murdoch and Sumner Redstone are so smart, why are their stocks long-term losers? We live in the age of big Media, with the celebrity moguls telling us that "content is king." But for all the excitement, glamour, drama, and publicity they produce, why can't these moguls and their companies manage to deliver better returns than you'd get from closing your eyes and throwing a dart? The Curse of the Mogul lays bare the inexcusable financial performance beneath big Media's false veneer of power. By rigorously examining individual media businesses, the authors reveal the difference between judging a company by how many times its CEO is seen in SunValley and by whether it generates consistently superior profits. The book is packed with enough sharp-edged data to bring the most high-flying, hot-air filled mogul balloon crashing down to earth.
Custodians of the Internet: Platforms, Content Moderation, and the Hidden Decisions That Shape Social Media
by Tarleton GillespieA revealing and gripping investigation into how social media platforms police what we post online—and the large societal impact of these decisions Most users want their Twitter feed, Facebook page, and YouTube comments to be free of harassment and porn. Whether faced with “fake news” or livestreamed violence, “content moderators”—who censor or promote user†‘posted content—have never been more important. This is especially true when the tools that social media platforms use to curb trolling, ban hate speech, and censor pornography can also silence the speech you need to hear. In this revealing and nuanced exploration, award†‘winning sociologist and cultural observer Tarleton Gillespie provides an overview of current social media practices and explains the underlying rationales for how, when, and why these policies are enforced. In doing so, Gillespie highlights that content moderation receives too little public scrutiny even as it is shapes social norms and creates consequences for public discourse, cultural production, and the fabric of society. Based on interviews with content moderators, creators, and consumers, this accessible, timely book is a must†‘read for anyone who’s ever clicked “like” or “retweet.”
Customer Engagement Marketing
by V. Kumar Robert W. Palmatier Colleen M. HarmelingThis book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge metrics for capturing and measuring customer engagement and highlights best practices in implementing customer engagement marketing strategies. Responding to the rapidly changing business landscape where consumers are more connected, accessible, and informed than ever before, many firms are investing in customer engagement marketing. The book will appeal to academics, practitioners, consultants, and managers looking to improve customer engagement.
Customer Is King: How to Exceed Their Expectations
by Robert CravenUpdated eBook editionWhat happens to your customers when you do business with them? Customer is King helps you to approach the problem from the point of view of the clients and work towards the level of customer satisfaction that makes them come back to you again and again.Practical and packed full of easy-to-understand advice, you'll find:* checklists and worksheets* case studies of real businesses* frequently asked questions
The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
by Blake MorganTomorrow’s customers need to be targeted today!With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers.In The Customer of the Future, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.Tomorrow’s customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes.The Customer of the Future explains how today’s customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don’t adapt to these new expectations won’t last. This book prepares your organization for these increasing demands by helping you do the following:Learn the ten defining strategies for a customer experience–focused company.Implement new techniques to shift the entire company from being product-focused to being customer-focused.Gain insights through case studies and examples on how the world’s most innovative companies are offering new and compelling customer experiences.Craft a leadership development and culture plan to create lasting change at your organization.
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
by Stephen CosciaExceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
by Richard S. GallagherThe worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words toturn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer - the key to radical improvements in every organization.
Cutting Edge PowerPoint 2007 For Dummies
by Geetesh BajajGet ready to add punch and pizzazz to your presentations and wow your audience using the latest PowerPoint techniques. This friendly book/CD-ROM combo covers all of the new features of Microsoft PowerPoint 2007, including interface changes, presentation themes, multimedia, the Slide Library, and more. The guide introduces you to the elements of PowerPoint: text; background, images, and info-graphics; shapes; fills, lines, and effects; sound and video; animations and transitions; and interactivity, flow, and navigation. Packed with numerous tips, shortcuts, workarounds, and timesaving techniques, it shows you step-by-step how to:Dress up your text by using fonts creatively and using WordArt to create artistic effectsWork with masters and layouts, templates and themes, and fills, lines, and effectsMaximize visual appeal by combining Photoshop with PowerPointAdd transitions, photos, motion, sound (narration and music), video, and animationUse SmartArt to create diagramsCreate dynamic charts, equations, maps, and moreUse PowerPoint's extensive clip art collectionTest and set up your presentationLink to Flash, Acrobat, Word, and ExcelPrint presentation materials and create helpful handoutsThe CD includes templates, textures, backgrounds, background music scores, images, alpha channel equipped graphics, maps, illustrations, and more, so this combo gives you the know-how and the tools. An 8-page color insert shows you how to use color effectively. With this friendly guide, you're ready to bring your presentation to life with PowerPoint 2007.Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
Cutting the Cost of Confusion: Eliminate the High Price of Failure to Communicate
by Richard LaytonConfusion is more than just another daily inconvenience, though its impacts are often hidden in metrics such as market share, productivity, and ROI. This book shows how to identify and eliminate the Cost of Confusion in workplaces, marketplaces, and communities.Cutting that cost demands the ability to distill, integrate, and synthesize ever more complex information from a broad range of perspectives and disciplines. Any gaps in understanding can and do negatively impact performance. Based on Richard Layton’s 20 years of experience helping organizations to be heard and understood, this book offers a powerful universal lens to view the costly impacts of confusion, and provides a framework to identify and manage the risk of failure to communicate with a range of stakeholders and audiences – and save millions of dollars in the process. Decision-makers, practitioners, and students in marketing and advertising, organizational development, knowledge management, information technology, project management, and other fields will appreciate this unique set of insights and tools they can employ to great effect within their companies, organizations, and public institutions.
Cutting the Cost of Confusion: Eliminate the High Price of Failure to Communicate
by Richard A. LaytonConfusion is more than just another daily inconvenience, though its impacts are often hidden in metrics such as market share, productivity, and ROI. This book shows how to identify and eliminate the Cost of Confusion in workplaces, marketplaces, and communities. Cutting that cost demands the ability to distill, integrate, and synthesize ever more complex information from a broad range of perspectives and disciplines. Any gaps in understanding can and do negatively impact performance. Based on Richard Layton’s 20 years of experience helping organizations to be heard and understood, this book offers a powerful universal lens to view the costly impacts of confusion, and provides a framework to identify and manage the risk of failure to communicate with a range of stakeholders and audiences – and save millions of dollars in the process. Decision-makers, practitioners, and students in marketing and advertising, organizational development, knowledge management, information technology, project management, and other fields will appreciate this unique set of insights and tools they can employ to great effect within their companies, organizations, and public institutions.
The CV Coach: Teach Yourself
by Pat Scudamore Hilton CattBy the end of this book you will have an outstanding CV- Identify your strengths- Understand what recruiters are looking for- Write a powerful CV- Tailor your CV for a specific role- Get the job you wantOther books help you talk the talk. The Teach Yourself Coach books helps you walk the walk.Who are you? * Anyone looking for a jobWhere this book take you?* You will be fully prepared to give an outstanding interviewHow does it work?* A combination of practical tried-and-tested advice, and unique interactive exercisesWhen can you do it?* In your own time, at your own paceWhat else do you get?* Access to free online videos and printable resourcesWhy Teach Yourself®?* Teach Yourself books are trusted around the world and have helped sixty million people achieve their goals