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Current Trends in Communication and Information Technologies (Lecture Notes in Networks and Systems #212)
by Petro Vorobiyenko Mykhailo Ilchenko Iryna StrelkovskaThis book highlights the most important research areas in Information and Communication Technologies as well as research in fields of telecommunication system characteristics at the physical level, deep discussion of telecommunication traffic and its performance indicators, studying of information systems technological parameters, review of public and special applications of information technologies. The book includes strictly selected results of the most interesting scientific research presented at the 10th International Conference “Infocommunications – Present and Future” (IPF’2020) that was held in Odesa, Ukraine. The respective chapters share in-depth and extended results in these areas with a view to resolving practically relevant and challenging issues including: 1. research of telecommunication system characteristics at the physical level: the discussion of various aspects of the signal transmission quality indicators analysis for solving practically important issues in telecommunication systems; 2. research of telecommunication traffic and its performance indicators: the significant aspects of research for forecasting of services characteristics of telecommunication systems; 3.research of information systems technological parameters: the discission of some effective technological solutions that can be used for the implementation of novel systems; 4. research of public and special applications of information technologies: the discussion of the various aspects of scientific and educational applications, etc. These results can be used in the implementation of novel systems and to promote the exchange of information in e-societies. Given its scope, the book offers a valuable resource for scientists, lecturers, specialists working at enterprises, graduate and undergraduate students who engage with problems in Information and Communication Technologies as well as Radio Electronics.
El curriculum vítae en inglés
by Laura Barbasio Nicoletta PiccardoSi nos paramos a analizar la cantidad de cartas y correos electrónicos profesionales que hay que hacer hoy en día en inglés o recapacitamos sobre el número de veces en que hemos rectificado nuestro currículum y nos imaginamos unas lecciones ideadas para que se puedan estudiar en 30 minutos, veremos que aprender o perfeccionar el inglés es perfectamente posible y está al alcance de todos. Este libro le enseñará a redactar correctamente cartas comerciales, correos electrónicos y un currículum que le abrirán las puertas al éxito. Incluye vocabulario y expresiones técnicas referentes al mundo laboral, y relativas a distintas áreas (cargos y profesiones, servicios, habilidades y aptitudes, términos comerciales ), un vocabulario imprescindible a la hora de redactar cualquier tipo de escrito en el entorno laboral. Se facilita también un anexo con ejemplos de currículum, cartas y e-mails completos para una mejor comprensión de lo aprendido. Si dispone de 30 minutos al día (de camino al trabajo, en la sobremesa ) no deje de aprovecharlos para ponerse al día con un idioma que le abrirá muchas puertas.
The Curse of the Mogul
by Jonathan A. Knee Bruce C. Greenwald Ava SeaveIf Rupert Murdoch and Sumner Redstone are so smart, why are their stocks long-term losers? We live in the age of big Media, with the celebrity moguls telling us that "content is king." But for all the excitement, glamour, drama, and publicity they produce, why can't these moguls and their companies manage to deliver better returns than you'd get from closing your eyes and throwing a dart? The Curse of the Mogul lays bare the inexcusable financial performance beneath big Media's false veneer of power. By rigorously examining individual media businesses, the authors reveal the difference between judging a company by how many times its CEO is seen in SunValley and by whether it generates consistently superior profits. The book is packed with enough sharp-edged data to bring the most high-flying, hot-air filled mogul balloon crashing down to earth.
Custodians of the Internet: Platforms, Content Moderation, and the Hidden Decisions That Shape Social Media
by Tarleton GillespieA revealing and gripping investigation into how social media platforms police what we post online—and the large societal impact of these decisions Most users want their Twitter feed, Facebook page, and YouTube comments to be free of harassment and porn. Whether faced with “fake news” or livestreamed violence, “content moderators”—who censor or promote user†‘posted content—have never been more important. This is especially true when the tools that social media platforms use to curb trolling, ban hate speech, and censor pornography can also silence the speech you need to hear. In this revealing and nuanced exploration, award†‘winning sociologist and cultural observer Tarleton Gillespie provides an overview of current social media practices and explains the underlying rationales for how, when, and why these policies are enforced. In doing so, Gillespie highlights that content moderation receives too little public scrutiny even as it is shapes social norms and creates consequences for public discourse, cultural production, and the fabric of society. Based on interviews with content moderators, creators, and consumers, this accessible, timely book is a must†‘read for anyone who’s ever clicked “like” or “retweet.”
Customer Engagement Marketing
by V. Kumar Robert W. Palmatier Colleen M. HarmelingThis book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge metrics for capturing and measuring customer engagement and highlights best practices in implementing customer engagement marketing strategies. Responding to the rapidly changing business landscape where consumers are more connected, accessible, and informed than ever before, many firms are investing in customer engagement marketing. The book will appeal to academics, practitioners, consultants, and managers looking to improve customer engagement.
Customer Is King: How to Exceed Their Expectations
by Robert CravenUpdated eBook editionWhat happens to your customers when you do business with them? Customer is King helps you to approach the problem from the point of view of the clients and work towards the level of customer satisfaction that makes them come back to you again and again.Practical and packed full of easy-to-understand advice, you'll find:* checklists and worksheets* case studies of real businesses* frequently asked questions
The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
by Blake MorganTomorrow’s customers need to be targeted today!With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers.In The Customer of the Future, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.Tomorrow’s customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes.The Customer of the Future explains how today’s customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don’t adapt to these new expectations won’t last. This book prepares your organization for these increasing demands by helping you do the following:Learn the ten defining strategies for a customer experience–focused company.Implement new techniques to shift the entire company from being product-focused to being customer-focused.Gain insights through case studies and examples on how the world’s most innovative companies are offering new and compelling customer experiences.Craft a leadership development and culture plan to create lasting change at your organization.
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
by Stephen CosciaExceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations
by Richard S. GallagherThe worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. The Customer Service Survival Kit explains how to use the right words toturn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: * The power of leaning into criticism * Trigger phrases that can make bad situations worse * The secret to helping people feel deeply heard in a crisis * How to use the divide-and-conquer approach to safely deliver bad news * Indispensable problem-solving tools * How to become immune to intimidation * How to wrap up transactions so that customers are happy * And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customer - the key to radical improvements in every organization.
Cutting Edge PowerPoint 2007 For Dummies
by Geetesh BajajGet ready to add punch and pizzazz to your presentations and wow your audience using the latest PowerPoint techniques. This friendly book/CD-ROM combo covers all of the new features of Microsoft PowerPoint 2007, including interface changes, presentation themes, multimedia, the Slide Library, and more. The guide introduces you to the elements of PowerPoint: text; background, images, and info-graphics; shapes; fills, lines, and effects; sound and video; animations and transitions; and interactivity, flow, and navigation. Packed with numerous tips, shortcuts, workarounds, and timesaving techniques, it shows you step-by-step how to:Dress up your text by using fonts creatively and using WordArt to create artistic effectsWork with masters and layouts, templates and themes, and fills, lines, and effectsMaximize visual appeal by combining Photoshop with PowerPointAdd transitions, photos, motion, sound (narration and music), video, and animationUse SmartArt to create diagramsCreate dynamic charts, equations, maps, and moreUse PowerPoint's extensive clip art collectionTest and set up your presentationLink to Flash, Acrobat, Word, and ExcelPrint presentation materials and create helpful handoutsThe CD includes templates, textures, backgrounds, background music scores, images, alpha channel equipped graphics, maps, illustrations, and more, so this combo gives you the know-how and the tools. An 8-page color insert shows you how to use color effectively. With this friendly guide, you're ready to bring your presentation to life with PowerPoint 2007.Note: CD-ROM/DVD and other supplementary materials are not included as part of eBook file.
Cutting the Cost of Confusion: Eliminate the High Price of Failure to Communicate
by Richard LaytonConfusion is more than just another daily inconvenience, though its impacts are often hidden in metrics such as market share, productivity, and ROI. This book shows how to identify and eliminate the Cost of Confusion in workplaces, marketplaces, and communities.Cutting that cost demands the ability to distill, integrate, and synthesize ever more complex information from a broad range of perspectives and disciplines. Any gaps in understanding can and do negatively impact performance. Based on Richard Layton’s 20 years of experience helping organizations to be heard and understood, this book offers a powerful universal lens to view the costly impacts of confusion, and provides a framework to identify and manage the risk of failure to communicate with a range of stakeholders and audiences – and save millions of dollars in the process. Decision-makers, practitioners, and students in marketing and advertising, organizational development, knowledge management, information technology, project management, and other fields will appreciate this unique set of insights and tools they can employ to great effect within their companies, organizations, and public institutions.
Cutting the Cost of Confusion: Eliminate the High Price of Failure to Communicate
by Richard A. LaytonConfusion is more than just another daily inconvenience, though its impacts are often hidden in metrics such as market share, productivity, and ROI. This book shows how to identify and eliminate the Cost of Confusion in workplaces, marketplaces, and communities. Cutting that cost demands the ability to distill, integrate, and synthesize ever more complex information from a broad range of perspectives and disciplines. Any gaps in understanding can and do negatively impact performance. Based on Richard Layton’s 20 years of experience helping organizations to be heard and understood, this book offers a powerful universal lens to view the costly impacts of confusion, and provides a framework to identify and manage the risk of failure to communicate with a range of stakeholders and audiences – and save millions of dollars in the process. Decision-makers, practitioners, and students in marketing and advertising, organizational development, knowledge management, information technology, project management, and other fields will appreciate this unique set of insights and tools they can employ to great effect within their companies, organizations, and public institutions.
The CV Coach: Teach Yourself
by Pat Scudamore Hilton CattBy the end of this book you will have an outstanding CV- Identify your strengths- Understand what recruiters are looking for- Write a powerful CV- Tailor your CV for a specific role- Get the job you wantOther books help you talk the talk. The Teach Yourself Coach books helps you walk the walk.Who are you? * Anyone looking for a jobWhere this book take you?* You will be fully prepared to give an outstanding interviewHow does it work?* A combination of practical tried-and-tested advice, and unique interactive exercisesWhen can you do it?* In your own time, at your own paceWhat else do you get?* Access to free online videos and printable resourcesWhy Teach Yourself®?* Teach Yourself books are trusted around the world and have helped sixty million people achieve their goals
The CV Coach: Teach Yourself
by Pat Scudamore Hilton CattBy the end of this book you will have an outstanding CV- Identify your strengths- Understand what recruiters are looking for- Write a powerful CV- Tailor your CV for a specific role- Get the job you wantOther books help you talk the talk. The Teach Yourself Coach books helps you walk the walk.Who are you? * Anyone looking for a jobWhere this book take you?* You will be fully prepared to give an outstanding interviewHow does it work?* A combination of practical tried-and-tested advice, and unique interactive exercisesWhen can you do it?* In your own time, at your own paceWhat else do you get?* Access to free online videos and printable resourcesWhy Teach Yourself®?* Teach Yourself books are trusted around the world and have helped sixty million people achieve their goals
CVs in a Week: How to Write a CV or Resume in Seven Simple Steps
by David Mcwhir<p>The ability to write the perfect CV for a job is crucial to anyone who wants to advance their career. <p>Written by David McWhir, a leading expert on CVs as both a recruiter and a coach for candidates, this book quickly teaches you the insider secrets you need to know to in order write the CV that will get you the job you want. <p>The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. <p>So what are you waiting for? Let this book put you on the fast track to success!</p>
CVs In A Week: How To Write A CV Or Résumé In Seven Simple Steps
by David McWhirThe ability to write the perfect CV for a job is crucial to anyone who wants to advance their career.Written by David McWhir, a leading expert on CVs as both a recruiter and a coach for candidates, this book quickly teaches you the insider secrets you need to know to in order write the CV that will get you the job you want.The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success!
Cyber Malware: Offensive and Defensive Systems (Security Informatics and Law Enforcement)
by Iman Almomani Leandros A. Maglaras Mohamed Amine Ferrag Nick AyresThis book provides the foundational aspects of malware attack vectors and appropriate defense mechanisms against malware. The book equips readers with the necessary knowledge and techniques to successfully lower the risk against emergent malware attacks. Topics cover protections against malware using machine learning algorithms, Blockchain and AI technologies, smart AI-based applications, automated detection-based AI tools, forensics tools, and much more. The authors discuss theoretical, technical, and practical issues related to cyber malware attacks and defense, making it ideal reading material for students, researchers, and developers.
Cyber Physical, Computer and Automation System: A Study of New Technologies (Advances in Intelligent Systems and Computing #1291)
by Endra Joelianto Arjon Turnip Augie WidyotriatmoThis book is a collection of extended papers presented at the Cyber Physical, Computer and Automation System (CPCAS 2019), Bali – Indonesia, 13–15 November 2019. The book includes chapters in three prime areas: (1) autonomous systems and controls; (2) human–machine interaction and human-related engineering; and (3) interconnected things. Autonomous systems and controls are systems of engineering that work with or without human intervention. Human–machine interaction involves sensor and actuator technology to detect human behavior, intentions, and decisions and also to provide the ability of a machine to interact with humans to achieve the expected performance. Interconnected things consist of a network of computer-controlled physical mechanisms communicating with each other for efficient operation and improving system capabilities.
Cyber-Physical Distributed Systems: Modeling, Reliability Analysis and Applications
by Huadong Mo Giovanni Sansavini Min XieCYBER-PHYSICAL DISTRIBUTED SYSTEMS Gather detailed knowledge and insights into cyber-physical systems behaviors from a cutting-edge reference written by leading voices in the field In Cyber-Physical Distributed Systems: Modeling, Reliability Analysis and Applications, distinguished researchers and authors Drs. Huadong Mo, Giovanni Sansavini, and Min Xie deliver a detailed exploration of the modeling and reliability analysis of cyber physical systems through applications in infrastructure and energy and power systems. The book focuses on the integrated modeling of systems that bring together physical and cyber elements and analyzing their stochastic behaviors and reliability with a view to controlling and managing them. The book offers a comprehensive treatment on the aging process and corresponding online maintenance, networked degradation, and cyber-attacks occurring in cyber-physical systems. The authors include many illustrative examples and case studies based on real-world systems and offer readers a rich set of references for further research and study. Cyber-Physical Distributed Systems covers recent advances in combinatorial models and algorithms for cyber-physical systems modeling and analysis. The book also includes: A general introduction to traditional physical/cyber systems, and the challenges, research trends, and opportunities for real cyber-physical systems applications that general readers will find interesting and useful Discussions of general modeling, assessment, verification, and optimization of industrial cyber-physical systems Explorations of stability analysis and enhancement of cyber-physical systems, including the integration of physical systems and open communication networks A detailed treatment of a system-of-systems framework for the reliability analysis and optimal maintenance of distributed systems with aging components Perfect for undergraduate and graduate students in computer science, electrical engineering, cyber security, industrial and system engineering departments, Cyber-Physical Distributed Systems will also earn a place on the bookshelves of students taking courses related to reliability, risk and control engineering from a system perspective. Reliability, safety and industrial control professionals will also benefit greatly from this book.
Cyber-Physical Energy and Power Systems: Modeling, Analysis and Application
by Yijia Cao Yong Li Xuan Liu Christian RehtanzThis book discusses recent advances in cyber-physical power systems (CPPS) in the modeling, analysis and applications of smart grid. It introduces a series of models, such as an analysis of interaction between the power grid and the communication network, differential protection in smart distribution systems, data flow for VLAN-based communication in substations, a co-simulation model for investigating the impacts of cyber-contingency and distributed control systems as well as the analytical techniques used in different parts of cyber physical energy systems. It also discusses methods of cyber-attack on power systems, particularly false data injection. The results presented are a comprehensive summary of the authors’ original research conducted over a period of 5 years. The book is of interest to university researchers, R&D engineers and graduate students in power and energy systems.
Cyber Physical System 2.0: Communication and Computational Technologies
by Amitkumar Vidyakant Jha Bhargav AppasaniThe book covers the emerging communication and computational technologies for future cyber-physical systems and discusses the security of in-vehicle communication protocols using automotive embedded systems, presenting an in-depth analysis across various domains, such as manufacturing, transportation, health-care, and smart cities.This book: Discusses how communication and computing co-design provides dynamic adaptability and centralized control. Presents the convergence of physical and digital realities within the metaverse and multiverse, setting the stage for the future of cyber-physical-social systems (CPSS). Presents emerging communication and computational technologies, such as 6G, software-defined networking, cloud computing, blockchain, artificial intelligence, machine learning, virtual reality, and blockchain, for the design and implementation of cyber-physical systems. Explores advanced topics such as security and privacy in industrial CPS, strategies for protecting serial industrial networks, and enhancing firmware update security in automotive systems. It is primarily written for senior undergraduates, graduate students, and academic researchers in the fields of electrical engineering, electronics and communication engineering, computer science and engineering, and information technology.
Cyber Security: Power and Technology (Intelligent Systems, Control and Automation: Science and Engineering #93)
by Pekka Neittaanmäki Martti LehtoThis book gathers the latest research results of scientists from different countries who have made essential contributions to the novel analysis of cyber security. Addressing open problems in the cyber world, the book consists of two parts. Part I focuses on cyber operations as a new tool in global security policy, while Part II focuses on new cyber security technologies when building cyber power capabilities. The topics discussed include strategic perspectives on cyber security and cyber warfare, cyber security implementation, strategic communication, trusted computing, password cracking, systems security and network security among others.
Cyber Security
by John G. VoellerCyber Security features articles from the Wiley Handbook of Science and Technology for Homeland Security covering topics related to cyber security metrics and measure and related technologies that meet security needs. Specific applications to web services, the banking and the finance sector, and industrial process control systems are discussed.
Cyber Security and Digital Forensics: Proceedings of ICCSDF 2021 (Lecture Notes on Data Engineering and Communications Technologies #73)
by Kavita Khanna Vania Vieira Estrela Joel José Puga Coelho RodriguesThis book features high-quality research papers presented at the International Conference on Applications and Techniques in Cyber Security and Digital Forensics (ICCSDF 2021), held at The NorthCap University, Gurugram, Haryana, India, during April 3–4, 2021. This book discusses the topics ranging from information security to cryptography, mobile application attacks to digital forensics, and from cyber security to blockchain. The goal of the book is to provide 360-degree view of cybersecurity to the readers which include cyber security issues, threats, vulnerabilities, novel idea, latest technique and technology, and mitigation of threats and attacks along with demonstration of practical applications. This book also highlights the latest development, challenges, methodologies as well as other emerging areas in this field. It brings current understanding of common Web vulnerabilities while maintaining awareness and knowledge of contemporary standards, practices, procedures, and methods of Open Web Application Security Project. It also expounds how to recover information after a cybercrime.
Cyber Security and Digital Forensics: Select Proceedings of the International Conference, ReDCySec 2023 (Lecture Notes in Networks and Systems #896)
by Nihar Ranjan Roy Sudeep Tanwar Usha BatraThe book contains peer-reviewed papers from the International Conference on Recent Developments in Cyber Security organized by the Center for Cyber Security and Cryptology at Sharda University in June 2023. This volume focuses on privacy and secrecy of information, cryptography, applications and analysis, cyber threat intelligence and mitigation, cyber-physical systems, cyber threat intelligence, quantum cryptography and blockchain technologies and their application, etc. This book is a unique collection of chapters from different areas with a common theme and will be immensely useful to academic researchers and practitioners in the industry.