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Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
by John A. GoodmanCustomer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right.Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving people away and into the pockets of businesses getting it right.Having managed more than 1,000 separate customer service studies, author John A. Goodman has created an innovative customer-experience framework and step-by-step roadmap that shows you how to:Design and deliver flawless services and products while setting honest customer expectationsCreate and implement an effective customer access strategyCapture and leverage the voice of the customer to set priorities and improve products, services and marketingUse CRM systems, cutting-edge metrics, and other tools to deliver customer satisfactionCompanies who get customer service right can regularly provide seamless experiences, seeming to know what customers want even before they know it themselves…while others end up staying generic, take stabs in the dark to try and fix the problem, and end up dropping the ball.Customer Experience 3.0 reveals how to delight customers using all the technological tools at their disposal.
Customer Experience Analytics: How Customers Can Better Guide Your Web and App Design Decisions
by Akin ArikanAn unprecedented guide to user experience (UX) analytics, this book closes a mission-critical skill gap and enables business professionals in a digital-first world to make smart, effective, and quick decisions based on experience analytics. Despite two decades of web metrics, customer experience has largely remained a black box. UX analytics tools help businesses to see themselves and their customers with a new lens, but decision-makers have had to depend on skilled analysts to interpret data from these tools, causing delays and confusion. No more: this book shows a wide range of professionals how to use UX analytics to improve the customer experience and increase revenue, and teaches the C-SUITE method for applying UX analytics to any digital optimization challenge. It provides 50 case studies and 30 cheat sheets to make this a daily reference, and includes ten mindmaps, one for each role discussed, from senior leaders to product managers to e-commerce specialists. Managers across industries will regularly consult this book to help them guide their teams, and entry- to mid-level professionals in marketing, e-commerce, sales, product management, and more will turn to these pages to improve their websites and apps.
Customer Experience Excellence: The Six Pillars of Growth
by Tim Knight David ConwayDiscover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver.However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and 'think customer' at every single touch point.
Customer Relationship Management Systems Handbook
by Duane E. SharpThis handbook provides a detailed description and analysis of the concepts, processes, and technologies used in the development and implementation of an effective customer relationship (CRM) strategy. It takes readers through the evolution of CRM- from its early beginning to today's sophisticated data warehouse-based systems. Illustrations enhance the textual presentation. Case studies provide insight and lessons-to-be-learned and describe the benefits of successful CRM implementations. The chapter on privacy issues covers the processes companies use to ensure the privacy of their customer data, the last chapter explores the benefits of a well-conceived CRM strategy.
Customer Relationship Management in Electronic Markets
by David Bejou Gopalkrishnan R IyerDiscover an important tool in the development of new marketing strategies for satisfying online customers! Edited by two experts in the fields of business and marketing, Customer Relationship Management in Electronic Markets is designed to help you build Internet relationships that lead to customer retention and long-term loyalty. With this book, you will be able to offer customers the benefits they seek in the virtual marketplace and serve their best interests. Examining Web sites, e-mail, data mining, and other technology, this valuable tool can help you attract and keep the customers who will be the most profitable for your business. Despite many predictions that electronic marketing would create high profits for lower costs, many businesses have been discouraged by low yields due to ineffectual methods of obtaining and maintaining customers. Customer Relationship Management in Electronic Markets provides multiple frameworks, strategies, and techniques around which to organize your company&’s electronic marketing plans. It shows you how to calculate trends, predict customer loss and gain, and prevent dissolution through analysis of the customer&’s ever-changing needs. This volume also utilizes examples of real successful companies that have used the Internet to the fullest extent, like Staples, Dell, and Amazon.com. Customer Relationship Management in Electronic Markets is an excellent resource for individuals engaged in any aspect of business relationships, from customer service managers, consultants and corporate trainers in marketing, to owners of major corporations, online businesses and entrepreneurs, and students in the field. Specifically, you will gain information on the following: business-to-business (B2B) and business-to-customer (B2C) exchanges-similarities, differences, and how the Internet has changed these relationships the prospects of the Internet for marketing and customer relationships-predictions, positive effects, and negative effects from its inception to today how to develop and maintain a loyal customer base via the Internet improving B2B exchanges and business buyer relationship management through seamless Internet integration how to create a Web site that satisfies loyal customers and draws in new customers Featuring several charts, tables, and graphs, this guide provides effective measures that you can institute to ensure your company&’s longevity. Customer Relationship Management in Electronic Markets will help you create marketing strategies that will successfully meet the needs of your customers and enhance your business reputation.
Customer Relationship Management in the Digital Age
by Jagdish N. Sheth G. Shainesh Varsha JainCustomer Relationship Management in the Digital Age charts the concepts, strategies, benefits and technologies of CRM in an evolving and increasingly digital business landscape.It empowers readers with the skills to use CRM to forge enduring customer connections, optimize experiences and drive loyalty across diverse industries and markets. Building upon existing literature, this guide offers a holistic approach that bridges theory and practice, making complex CRM concepts accessible to a wide audience. It integrates the latest technological advances, market trends and customer-centric initiatives, providing a comprehensive view of CRM’s role in an increasingly customer-driven era. Pedagogical features include case studies, practical strategies and real-world examples, as well as chapter summaries and discussion questions to guide the reader through the key learning points of each chapter.This helpful book enables readers to navigate the complexities of CRM implementation and customer-centric approaches and tailor strategies for B2B and B2C markets. It is particularly suitable for advanced undergraduate and postgraduate students of CRM, Sales Management, Relationship Marketing and Customer Experience Management, as well as reflective practitioners.Online instructor resources include a course manual, test bank and PowerPoint slides.
Customer Relationship Management: Concepts, Applications and Technologies
by Stan Maklan Francis Buttle Daniel D. PriorThis highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications, and technologies, focusing on how companies can create and maintain mutually beneficial relationships with customers.Readers will gain a thorough understanding of the conceptual foundations of CRM, see CRM in practice through illustrative case examples and exercises, and understand how to organise customer data gathering, analysis, and presentation for decision making. The book achieves these outcomes by first considering strategic CRM before moving into operational CRM and, finally, onto analytical aspects of CRM. The fifth edition has been fully updated to include: A series of new case examples to illustrate CRM within various regional and industrial contexts, including those relevant to large, medium, and small enterprises A series of new exercises and discussion questions to help readers understand CRM concepts and to support pedagogical processes, particularly in higher education environments A greater emphasis on managerial applications of CRM through new content to help guide managers An updated account of new and emerging technologies relevant to CRM Expanded coverage of customer experience (CX), customer engagement (CE), and customer journey management (CJM) Customer Relationship Management is essential reading for advanced undergraduate and postgraduate students studying CRM, Sales Management, Customer Experience Management, and Relationship Marketing, as well as executives who oversee CRM functions. Online resources include an Instructor’s Manual, chapter-by-chapter PowerPoint slides, and a bank of exam questions.
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
by Stephen CosciaExceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.
Customer Success Management – Kundenerfolg als Geschäftsstrategie: Wie Business-Kunden ihre Ziele erreichen können
by Michael Kleinaltenkamp Katharina Prohl-Schwenke Laura ElgetiEnde 2024 gaben fast 250.000 Personen auf LinkedIn an, eine Position als Customer Success Manager zu bekleiden. Customer Success Management (CSM) ist somit die am schnellsten wachsende Unternehmensfunktion. Zunächst in ausgewählten Dienstleistungsunternehmen implementiert, verbreitet sich CSM inzwischen weltweit und branchenübergreifend vor allem in Unternehmen, die serviceorientierte Lösungen anbieten bzw. die sich durch komplexe Angebote auszeichnen. Trotz der Praxisrelevanz herrscht vielfach immer noch Unklarheit darüber, was Kundenerfolg ist und wie er von der Anbieterseite aus gemanagt werden kann. Dieses Buch vermittelt Praktikern einen profunden Überblick über CSM auf der Basis von anschaulich aufbereitetem Wissen aus Wissenschaft und Praxis. Die AutorInnen stellen einen praktischen Leitfaden zur Verfügung, der den CSM-Prozess sowie die Rollen, notwendigen Fähigkeiten und Erwartungen an Customer Success Manager umfasst. Darüber hinaus wird aufgezeigt, wie sich CSM von bestehenden kundenbezogenen Managementkonzepten wie Value Based Selling, Key Account Management und Customer Relationship Management unterscheidet und gleichzeitig zu diesen in Beziehung steht. Der Inhalt Customer Success Management: Der Aufstieg eines neuen Managementkonzepts.-Kundenerfolg aus einer zielorientierten Perspektive.- Treiber der Implementierung von CSM.- Value-based Selling.- Implementierung und Onboarding.- Kundenbezogene CSM-Aktivitäten.- Anpassung der Value Proposition und Renewals.- Customer Advocacy. Ergebnisse des Einsatzes von CSM.- CSM-Strukturen
Customer Success Management: Helping Business Customers Achieve Their Goals (Management for Professionals)
by Michael Kleinaltenkamp Katharina Prohl-Schwenke Laura ElgetiEnd of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Customer success management (CSM) is thus the fastest growing business function. It was first implemented in selected service businesses, but currently CSM applications are spreading globally across industries. This book provides a clear understanding of CSM for practitioners based on comprehensibly prepared knowledge from practical and scientific resources. The book can be used as a practical guide to learn about CSM process and the roles, necessary capabilities, and expectations toward customer success managers. Furthermore, it also shows how CSM differs from and, at the same time, relates to existing customer-related management concepts such as value-based selling, key account management and customer relationship management. The presented insights are not only relevant for customer success managers, but also for those aiming at such a position in the future. The book is also useful for supplier and customer representatives who are connected with customer success management activities in their daily business.
Customer Success with Microsoft Dynamics Sure Step
by Chandru Shankar Vincent Bellefroid Nilesh Thakkar"Customer Success with Microsft Dynamics Sure Step" is a focused tutorial of Microsoft Dynamics solution envisioning and delivery, rather than a step-by-step guide into project management. It will equip you with the tactics required to plan, align, and orchestrate your solution selling activities, as well as help you to be efficient, proactive, goal driven, and flexible in your Microsoft Dynamics engagements. If you are involved in one or more of the roles stated below, then this book is for you: *If you are a Project Manager, Engagement Manager, Solution Architect, or Consultant involved in delivering Microsoft Dynamics solutions, this book will teach you how you can improve the quality of your implementation with a consistent, repeatable process. *If you are a Customer Project Manager, Subject Matter Expert, Key User, or End User involved in selecting the right business solution for your organization and delivering the Microsoft Dynamics solution, this book will help you determine how the method facilitates the delivery of a solution that is aligned to your vision. *If you are a Sales Executive, Services Sales Executive, Technical Sales Specialist, Pre-Sales Consultant, or Engagement Manager involved in the sales of Microsoft Dynamics solutions, this book will help you to understand how you can accelerate your sales cycle and bring it to a close. *If you are the Customer Decision Maker, CxO, Buyer, or Project Manager who participates in the selection process for your business solution needs, this book will show you how to determine how this process can help your due diligence exercise and set the stage for a quality implementation of the solution. *If you are a Change Management expert, this book will enable you to learn how you can help the customer manage organizational change during the business solution delivery process, and/or help solution providers adopt a process for selling and delivering solutions.
Customer and Business Analytics: Applied Data Mining for Business Decision Making Using R
by Daniel S. Putler Robert E. KriderCustomer and Business Analytics: Applied Data Mining for Business Decision Making Using R explains and demonstrates, via the accompanying open-source software, how advanced analytical tools can address various business problems. It also gives insight into some of the challenges faced when deploying these tools. Extensively classroom-tested, the tex
Customer-Centric Marketing
by Jon James Neil Richardson Neil KelleyTwo of the major parallel challenges facing businesses today are how to adapt to the changes of fast-paced, fragmenting markets and how to grow a business whilst engaging in recognisably sustainable practices. It is not enough to just be sustainable, it is about communicating it and getting the customer involved in the message. Customer-Centric Marketing shows readers how sustainable development practices and digital marketing techniques work naturally together to add value, leading to improved customer satisfaction, better professional relationships and increased effectiveness.Ideal for senior marketing professionals and students on digital marketing or marketing strategy modules who wish to utilise the benefits of sustainable development and forms of digital marketing, this accessible and straight to-the-point book uses case studies to show how the marketing theories and tools work in actual business scenarios. Customer-Centric Marketing covers contemporary issues such as the increasing use of mobile, QR codes and social network sites for consumers interested in ethical, environmental and sustainable marketing.
Customer-Centricity in Organized Retailing: A Guide to the Basis of Winning Strategies
by Manoj Kumar Dash Jishnu Bhattacharyya Manash Kumar Sahu Shivam SakshiThis book provides a compendium of cutting-edge knowledge for an efficacious retailing strategy, with lessons from the organized retailing sector in India. It explores customer needs and their impact on developing successful retailing strategies and organized retailing in emerging economies with changing consumer behavior. It discusses the importance of developing appropriate retailing strategies in the context of an emerging economy, being agile and forward-thinking to implement a customer-centric approach across the retail value chain's upstream and downstream actions, and the requirement of clarity on the exact tools and techniques that will allow the retailers to move from their present product-centric state to the looked-for customer-centric state.This book aids the practitioners in developing and adopting a culture of customer-centricity and focuses on various retail strategy concepts and their implementation. It aims to present the multifaceted and multifarious questions of retail marketing in two studies, where each study provides a comprehensive solution.
Customer-Data-Plattformen: Grundlagen, Systeme, Implementierung und Prozesse
by Jonas Rashedi Lena MauerDieses Buch beantwortet grundlegende Fragen zu CDP, gibt einen Überblick über aktuelle CDPs und identifiziert deren Vorteile und Schwachstellen. Zudem setzt es sich mit unterschiedlichen Entwicklungen im Marketingumfeld auseinander, die starke Treiber für den Einsatz einer Customer-Data-Plattform (CDP) sind. Marketing-Entscheider sowie Verantwortliche aus den Bereichen Online-Marketing und E-Commerce erhalten Tipps, wie die passende CDP ausgewählt und implementiert werden kann. Zudem ist dieses Buch interessant für alle Entscheider, die sich damit beschäftigen, wie sie ihren Konsumenten ein besseres Kauferlebnis bieten können. Dabei geht Jonas Rashedi nicht nur auf die technischen Aspekte ein, sondern beleuchtet auch die organisationsbezogenen Voraussetzungen für die erfolgreiche Implementierung und Verwendung einer CDP. Praxisbeispiele veranschaulichen die Inhalte.This book offers an excellent introduction to the CDP category. I recommend it for anyone trying to understand what CDPs do, whether a CDP is right for their company, and how to select the right CDP.David M. Raab, Gründer und CEO des CDP Institutes
Customizable Agile Development: Crafting Innovative Agile Frameworks to Suit Your Business Needs
by Kanika SudThe one-size-fits-all approach to Agile project management doesn't always fit an organization's needs. This book seeks to highlight the importance of experimentation and customization in modern project management practices. In an era of digital transformation and rapid disruption, organizations must continuously strive to innovate and tailor their methodologies in order to thrive. You'll start by looking at key fundamentals and challenges, setting an agile mindset to then explore the basics of Agile, Scrum, Kanban, and Lean. Aided by practical examples and real-world case studies. you'll then move onto the more practical part of the book and can create customizable Agile frameworks using innovative practices and hybrid models to suit individual needs. With Customizable Agile Development as your guide, you'll be confident in how to adapt and create agile methodologies and frameworks that truly fit your requirements and needs. What You Will Learn Adapt Agile practices to their specific industry and context. Foster a culture of experimentation and continuous improvement. Create Agile frameworks that optimize efficiency and value delivery. Harness Agile methodologies to stay ahead in a rapidly changing world. Who This Book Is For Agile coaches and practitioners as well as product managers and strategy advisors
Customizable and Adaptive Quantum Processors: Theory and Applications
by Nadia Nedjah Luiza De Macedo MourelleThe book describes state-of-the-art advances in simulators and emulators for quantum computing. It introduces the main concepts of quantum computing, defining q-bits, explaining the parallelism behind any quantum computation, describing measurement of the quantum state of information and explaining the process of quantum bit entanglement, collapsed state and cloning. The book reviews the concept of quantum unitary, binary and ternary quantum operators as well as the computation implied by each operator. It provides details of the quantum processor, providing its architecture, which is validated via execution simulation of some quantum instructions.
Customized Bus: User Travel Behavior and Demand Evolution (Urban Sustainability)
by Kai Liu Tao Liu Toshiyuki Yamamoto Jiangbo WangThis book presents a groundbreaking examination of the intricate dynamics shaping the customized bus (CB) service industry. Through a meticulous exploration segmented into three distinct parts, this book offers a holistic approach by dissecting the foundational elements, user behaviors, and environmental influences that collectively drive the success or failure of CB services. The authors employ a multidisciplinary lens, blending empirical research with theoretical insights to unpack the complexities of demand evolution and user loyalty within the CB service sector. This novel approach integrates statistical analyses, user behavior modeling, and environmental effects assessment to provide a comprehensive view of the industry's current state and future prospects. Setting this work apart is its emphasis on the interplay between service provider strategies and the built environment effects, a relatively unexplored dimension in transportation studies. The book introduces pioneering models for understanding user choice behavior and loyalty, considering the heterogeneity of individual preferences and the significant impact of urban built environment. Covering a range of topics from the basic role of CB in transportation systems to advanced analyses of subscribing behavior and market adaptation strategies, the book is designed for a diverse audience. Academics, industry professionals, urban planners, and policymakers will find its content accessible and applicable, with insights beneficial for both introductory learners and advanced practitioners. Strategic Recommendations: Through its analytical rigor, the book equips stakeholders with practical strategies to enhance service viability, promote user loyalty, and navigate the operational complexities of the CB service landscape.
Customizing ASP.NET Core 5.0: Turn the right screws in ASP.NET Core to get the most out of the framework
by Jurgen Gutsch Damien BowdenA guide to discovering the hidden behaviors of ASP.NET Core that can be customized to optimize your .NET 5 applicationsKey FeaturesCustomize the default behavior of ASP.NET Core to get the most out of the frameworkEnhance the app configuration, change the default dependency injection, and build your own tag helpersDiscover best practices for configuring ASP.NET Core, from user interface design to hosting it on platformsBook DescriptionASP.NET Core is the most powerful Microsoft web framework. Although it's full of rich features, sometimes the default configurations can be a bottleneck and need to be customized to suit the nature and scale of your app. If you're an intermediate-level .NET developer who wants to extend .NET Core to multiple use cases, it's important to customize these features so that the framework works for you effectively. Customizing ASP.NET Core 5.0 covers core features that can be customized for developing optimized apps. The customization techniques are also updated to work with the latest .NET 5 framework. You'll learn essential concepts relating to optimizing the framework such as configuration, dependency injection, routing, action filters, and more. As you progress, you'll be able to create custom solutions that meet the needs of your use case with ASP.NET Core. Later chapters will cover expert techniques and best practices for using the framework for your app development needs, from UI design to hosting. Finally, you'll focus on the new endpoint routing in ASP.NET Core to build custom endpoints and add third-party endpoints to your web apps for processing requests faster. By the end of this application development book, you'll have the skills you need to be able to customize ASP.NET Core to develop robust optimized apps.What you will learnExplore various application configurations and providers in ASP.NET Core 5Understand dependency injection in .NET and learn how to add third-party DI containersDiscover the concept of middleware and write your own middleware for ASP.NET Core appsCreate various API output formats in your API-driven projectsGet familiar with different hosting models for your ASP.NET Core appDevelop custom routing endpoints and add third-party endpointsConfigure WebHostBuilder effectively for your web applicationsWho this book is forThis .NET 5 book is for .NET developers who need to change the default behaviors of the framework to help improve the performance of their applications. Intermediate-level knowledge of ASP.NET Core and C# is required before getting started with the book.
Customizing ASP.NET Core 6.0: Learn to turn the right screws to optimize ASP.NET Core applications for better performance, 2nd Edition
by Jurgen Gutsch Damien BowdenExplore hidden behaviors and customization techniques to help you get the most out of ASP.NET Core for building web applicationsKey FeaturesSecond edition updated and enhanced to cover the latest .NET 6 features and changesLearn expert techniques to implement authentication and authorization for securing your web appsDiscover best practices for configuring ASP.NET Core, from user interface design to hosting it on platformsBook DescriptionASP.NET Core comes packed full of hidden features for building sophisticated web applications. You'd be missing out on a lot of its capabilities by not customizing it to work for your applications. With Customizing ASP.NET Core 6.0, you'll discover techniques to help you get the most out of the framework to deliver robust applications.In this updated second edition, you'll cover the latest features and changes in the .NET 6 LTS version. You'll find new insights and customization techniques for important topics such as authentication and authorization. The book will also show you how to work with caches and change the default behavior of ASP.NET Core apps. You'll learn essential concepts relating to optimizing the framework, such as configuration, dependency injection, routing, action filters, and more. As you progress, you'll be able to create custom solutions that meet the needs of your use case with ASP.NET Core. Later chapters will cover expert techniques and best practices for using the framework for your app development needs, from UI design to hosting. Finally, you'll focus on the new endpoint routing in ASP.NET Core to build custom endpoints and add third-party endpoints to your web apps for processing requests faster.By the end of this book, you'll be able to customize ASP.NET Core to develop robust optimized apps.What you will learnExplore various application configurations and providers in ASP.NET Core 6Enable and work with caches to improve the performance of your applicationUnderstand dependency injection in .NET and learn how to add third-party DI containersDiscover the concept of middleware and write your middleware for ASP.NET Core appsCreate various API output formats in your API-driven projectsGet familiar with different hosting models for your ASP.NET Core appWho this book is forThis .NET 6 book is for .NET developers who need to change the default behaviors of the framework to help improve the performance of their applications. Intermediate-level knowledge of ASP.NET Core and C# is required before getting started with the book.
Customizing Chef
by Jon CowieTake advantage of Chef's highly customizable design to tackle specific automation issues that you can't solve by simply using Chef's tools, resources, and services out of the box. With this practical guide, you'll examine the internal structure of this configuration management technology and learn where, how, and why to add custom code.Author Jon Cowie not only provides code snippets and practical advice for customizing Chef, but also helps you determine case by case whether it's in your best interests to customize at all. If you have intermediate-to-advanced Chef experience, this book is indispensable.Explore Chef's typical setups and why you'd want to customize themLearn the Ruby concepts needed to write customizationsCustomize the Chef run process and explore Chef's internal classesGain more insight into your Chef runs through handlers and Chef's event streamLevel up your Chef recipes by writing your own resources and providersCreate and extend plugins for Knife--Chef's command-line toolInteract with the Chef API to write scripts and reportsLearn how to contribute customizations to the Chef community
Customizing Chef: Getting the Most Out of Your Infrastructure Automation
by Jon CowieTake advantage of Chef’s highly customizable design to tackle specific automation issues that you can’t solve by simply using Chef’s tools, resources, and services out of the box. With this practical guide, you’ll examine the internal structure of this configuration management technology and learn where, how, and why to add custom code.Author Jon Cowie not only provides code snippets and practical advice for customizing Chef, but also helps you determine case by case whether it’s in your best interests to customize at all. If you have intermediate-to-advanced Chef experience, this book is indispensable.Explore Chef’s typical setups and why you’d want to customize themLearn the Ruby concepts needed to write customizationsCustomize the Chef run process and explore Chef’s internal classesGain more insight into your Chef runs through handlers and Chef’s event streamLevel up your Chef recipes by writing your own resources and providersCreate and extend plugins for Knife—Chef’s command-line toolInteract with the Chef API to write scripts and reportsLearn how to contribute customizations to the Chef community
Customizing Microsoft Teams: Build custom apps and extensions for your business using Power Platform and Dataverse in Microsoft Teams
by Gopi KondamedaBuild customized apps quickly using real-world business scenarios and proven techniques with this all-inclusive guide for Microsoft Teams professionalsPurchase of the print or Kindle book includes a free PDF eBookKey FeaturesCustomize and extend Microsoft Teams using Power Apps, Power Automate, SharePoint framework, PowerShell, and Microsoft Graph APIsIntegrate Microsoft-certified third-party and Dynamics 365 apps with Microsoft TeamsUnderstand the low-code capabilities of Microsoft Teams provided by Dataverse for TeamsBook DescriptionIn the evolving remote working arrangement, the demand for custom Microsoft Teams apps is increasing rapidly across businesses. If you are someone who aims to provide users with an exceptional experience through custom-built apps that adhere to industry standards and good governance, Customizing Microsoft Teams is for you!The book starts with an overview of Microsoft Teams customization and configuration prerequisites. It then shows you how to expose functionalities from various solutions through tabs, connectors, messaging extensions, and more before you move on to explore how the PowerShell module can manage multiple aspects of administration and how to use the SharePoint Framework for creating custom Microsoft Teams apps. You'll be able to work with Microsoft Dataverse for Teams to build custom apps, bots, and flows using Power Apps, Power Virtual Agents, and Power Automate. As you publish your production-ready apps on the Teams store and Microsoft AppSource, you'll also understand Teams app analytics and reporting functionalities.By the end of this book, you'll have learned how to develop custom solutions to solve critical business problems and extend the power of Microsoft Teams to develop high-value use cases in the remote working culture.What you will learnUnderstand Microsoft Teams app architecture and configuration for custom appsPersonalize the Teams compose box with your app and develop rich interactive cardsExplore the diverse Teams capabilities using Microsoft Graph APIsManage multiple aspects of Teams administration, including users, policies, and configurationBuild custom apps and bots using Power Apps, Power Virtual Agents, and Power AutomateUse community-driven, open source app templates for Microsoft Teams extensibilityPublish your app on Microsoft AppSource for global subscribersWho this book is forIf you are a business user, Microsoft Teams developer, citizen developer, or Microsoft Teams admin working with Microsoft 365 apps and want to develop custom solutions with Microsoft Teams for multiple business use cases, this book is for you. It is recommended that you have a fundamental understanding of Microsoft 365 technologies to fully benefit from this book.
Customizing the Microsoft® .NET Framework Common Language Runtime
by Steven PratschnerPacked with expert guidelines and advice, this is the advanced reference you need to customize common language runtime (CLR) applications now--and as you move to Microsoft .NET Framework 2.0 and Microsoft Visual Studio 2005. Microsoft program manager Steven Pratschner takes you inside the workings of the CLR, showing you how it functions, and how to tailor its features for the unique requirements of your application. You'll go from configuring basic startup parameters to controlling critical runtime notations--including how code is loaded into the process, how memory is managed, and when code is scheduled to run. Find the detailed information and insights you need--and take full advantage of the increased flexibility and programmability of the CLR. Discover how to: Write your own CLR host--or customize the default host--to control startup and shutdown Use application domains and domain managers to effectively isolate groups of assemblies Learn key strategies for loading and customizing assemblies in extensible applications Extend and customize the Code Access Security (CAS) system to help protect your extensible application Unload a domain without leaking resources--and make code more reliable--using safe handles, critical finalizers, and constrained execution regions Use the host protection feature for application-specific programming model constraints Create and manage tasks with custom schedulers and thread pools Covers Microsoft .NET Framework 2.0 Get code samples on the Web: For information on code samples and system requirements, please see the Introduction.
Cut & Paste-Management und 99 andere Neuronenstürme aus Daily Dueck
by Gunter DueckSeit 2005 schreibt der Bestsellerautor Gunter Dueck auf seiner Hompepage alle 14 Tage ein neues "Daily Dueck". Mehr als inzwischen 10. 000 Stammleser finden dort Satirisches, Ergötzliches oder auch herb Kritisches. Dieser Band enthält als "zweite Staffel" die "Daily Duecks" Nummer 100 bis 199 für diejenigen, die lieber ein Buch in den Händen halten oder versäumtes Lesen nachholen möchten. Hier finden Sie viel satirisch-ätzende Managementkritik, Aufrufe zu mehr Bildung und Innovation, politische Grundsatzkommentare bis hin zu Ärger über die NSA. (Die ersten 99 Daily Duecks erschienen unter dem Titel "Platons grotesker Irrtum". )