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IT Governance: Guidelines for Directors
by Alan CalderThis book provides practical guidance to help directors and boards master the most important business topic of the information age. It comes with a complimentary eBook version! This important book cuts through the hype that surrounds IT governance to provide directors, executives, managers and professional advisers with clear, pragmatic guidelines for ensuring that IT and the business work together to ensure enterprise success in the highly competitive, global information economy. Aligning IT with the business is a key objective for boards and executives. Organizations with effective IT governance consistently generate better returns for their shareholders than equivalent organizations with ineffective IT governance, and the directors of companies that effectively govern their IT are significantly less exposed to compliance and shareholder challenges than others. It links IT governance to today's corporate governance environment and assesses the corporate impact t
IT Governance: Implementing Frameworks and Standards for the Corporate Governance of IT
by Alan Calder Steve MoirThis book aims to do two things. The first is to set out for managers, executives and IT professionals the practical steps necessary to meet today's corporate and IT governance requirements. The second is to provide practical guidance on how board executives and IT professionals can navigate and deploy to best corporate and commercial advantage the numerous IT management and IT governance frameworks and standards - particularly ISO/IEC 38500 - that have been published over the course of the last ten years.
IT Induction and Information Security Awareness: A Pocket Guide
by Valerie MaddockIf you want to tackle the problem of information security, you cannot rely on the help of technology alone. Information security breaches tend to occur as a result of human, as well as technological, failings. However, the human factor usually receives far less attention. Training Computer systems are complex, so people who work with them often need to be trained in how to use them correctly. This applies especially to your company s information security. The loss of a memory stick by a careless employee, or the downloading of a file that contains a virus, may be all it takes to cause a security breach. Practical advice This book offers you practical advice on how to develop an IT Induction programme for your staff that can help safeguard your business information. By providing your employees with simple instruction in good IT working practices, and by making sure they know what is expected of them, you can strengthen your company s information security and reduce the risk that your data will be stolen or lost. A sense of responsibility Encouraging good corporate working and a strong sense of responsibility are, the author argues, essential for the protection of your business information. She shows you how to strike the right balance in your approach to staff training, thereby enabling you to provide your employees with an IT Induction that is at once informative and accessible. Benefits to business include: * Reduce the likelihood of a damaging security breach. Putting in place a programme of IT Induction will help ensure that your company s staff are following information security best practice. Educating employees in good IT working practices will help them to avoid the errors that might otherwise put your organisation at risk. * Protect the company s reputation. The damage an information security breach can do to your business goes beyond the initial cost of clearing up the mess. Without proper staff training, the danger is that theft or loss of data will damage your company s reputation. You need to provide your staff with a proper IT Induction in order to preserve good relations with your customers. * Avoid legal complications. IT offers business new, less formal means of communication. Employees write e-mails in a different style from the way they write letters. However, contracts can be made or broken via e-mail, and e-mail correspondence can be cited in litigation. An IT Induction programme will give your staff the appropriate guidance on e-mail communication with the clients or business partners of your company. * Manage employee working practices. Laptop computers and broadband mean that for many employees, the boundaries between work and home are becoming blurred. If you allow your staff to mix and match between working in the office and working from home, you need to make sure they know what they have to do to safeguard your firm s data both inside and outside the office.
IT Infrastructure: Security and Resilience Solutions
by Yannik Süß Ralf SüßEmbark on a comprehensive journey into the intricate world of IT infrastructure, with an in-depth look into the transformational role of secure, private data centers in today's digital era. This exploration uncovers the multi-faceted domains of IaaS, PaaS, and SaaS, examining the primary components of modern IT infrastructure—compute, storage, backup, and beyond. As technology continues to surge forward, cyber threats evolve in tandem, prompting a dire need for reinforced data center security and resilience.This book provides readers with a holistic, layered understanding of IT operations in our interconnected age. You will dive deep into the heart of technological advancements, appreciating the symbiotic relationship between evolving hardware capabilities and the progressive nature of cloud services. You will understand the intricacies of data center design, management, and the strategic role they play amid the growing reliance on both private and public clouds. Asindustries pivot towards a more digital-first approach, this book serves as a guiding star, illuminating the pathways, challenges, and opportunities of the vast IT infrastructure landscape.What You Will LearnTrace the rich history and evolution of data centers over the last 60 yearsGet comprehensive insights into cloud services architecture, from IaaS to SaaSGain in-depth knowledge of data center facilities, infrastructure, and securityKnow best practices in storage provisioning, administration, and cost managementDevelop strategies and tools for ensuring data center security and resilienceUnderstand the multi-faceted world of IT support service in modern digital environmentsWho This Book Is ForIT professionals: from system administrators and network architects to IT managers and data center overseers, plus students and tech enthusiasts seeking deep insights into IT infrastructure
IT Inventory and Resource Management with OCS Inventory NG 1.02
by Barzan Tony AntalThis book closely follows the style of a practical, hands-on "how to" guide on working with OCS Inventory NG. The step-by-step approach, coupled with the use of visual aids, clear instructions, and real-world examples, makes it a fast-paced book. Upon the completion of this book, you will have the necessary skill set, know-how, and confidence to implement OCS Inventory NG to meet the demanding asset management needs of any organization. Then you can carry on using the book as reference material. This book targets an audience of system administrators and IT professionals who are required to implement, configure, customize, and work with IT Inventory and Asset Management solutions. The book does not presume any prior knowledge of inventory management, just a solid grasp of the server/client model and familiarity with the chosen operating system along with the necessary web server and database server terminologies. Anyone with an interest in inventorying IT assets and solving real-world resource management dilemmas will enjoy this book.
IT Investment: Making a Business Case (Computer Weekly Professional Ser.)
by Dan Remenyi Michael Sherwood-SmithFrequently not enough attention is given to producing a comprehensive business case or to producing an economic justification for an information systems investment. In fact many organizations are not clear as to what constitutes a sound business case and how to go about producing one. This Professional level book for the Computer Weekly Professional Series will show how to go about justification for I.T. spend. This book is designed for all those who are involved in the decision to invest in information systems. This book is especially relevant to senior business executives, senior financial managers and IT executives. Business consultants, computer and corporate advisors will also find the ideas and material addressed in this text of particular benefit as will anyone involved in corporate and strategic planning.In addition, senior students such as those working towards their MBAs will find this book of use.A business case is a statement or a series of statements that demonstrate the economic value of a particular intervention, a course of action or a specific investment. A business case is not simply a financial forecast of the hardware and software costs and the expected benefits. A business case for an information systems investment involves a comprehensive understanding of both the likely resources as well as the business drivers which will assist business managers improve their performance and thereby obtain a stream of benefits from the investment.In general there are approximately six steps in producing a business case for an information systems investment.1. Determine the high-level business outcomes that will be clearly and comprehensively expressed as a set of opportunities the organization can take advantage of, or problems that need to be rectified.2. Identify the corporate critical success factors that will be supported or enhanced by the operation of the completed information systems project or investment.3. Create a list of specific and detailed outcomes or benefits, their appropriate metrics, measuring methods and responsibility points that are represented by the stakeholders.4. Quantify the contribution made by the outcomes, which requires associating numbers or benefit values with outcomes where this is possible.5. Highlight the risks associated with the project.Fundamental to this new approach to developing a business case for information systems investment is the fact that it incorporates much more than the financial numbers which are typically found in the standard approach to a feasibility study. This approach looks behind the financial numbers to the improvements in business performance which are facilitated by information systems and which are the real drivers of the benefits. Furthermore, this approach to developing a business case allows the organization to manage the process so that the required results are achieved.
IT Maintenance: Applied Project Management
by Michael F. Malinoski PMPIT Maintenance: Applied Project Management modifies project management best practices to improve how IT system maintenance is managed. By taking a fresh look at increasing value and quality of system maintenance in a straightforward and practical way, this book helps readers understand how to apply modified project management best practices. From IT maintenance managers, project managers, and team members to CIOs, readers will: • Discover cost savings associated with reducing staff Improve reporting status and metrics •Build greater customer satisfaction Learn how to perform work consistently • Decrease staff stress level by stabilizing expectations •Streamline team operations •Decrease the manager's ongoing workload PLUS! This practical reference is organized by process groups similar to the PMBOK® — providing you with applied step-by-step guidance.
IT Management in the Digital Age: A Roadmap For The It Department Of The Future (Management for Professionals)
by Nils Urbach Frederik AhlemannThis book examines the massive changes currently taking place in the business world and commonly known under the label “digitalization.” In addition, it describes the significant impacts of technological innovations on processes, products, services and business models. The digital transformation resulting from these developments leads to disruption for many enterprises and industries. While for many years, IT departments mainly concentrated on fulfilling the requirements of business departments effectively and efficiently by means of high-quality IT services and operations, today’s IT departments are increasingly expected to actively co-design and co-create the enterprise. This book describes how information technology enables innovation for businesses, and how IT departments can proactively and in a timely manner collaborate with the business departments of their corporation to leverage these innovations. It also delineates the implications of digitalization for the structures, processes and people in today’s IT departments. IT leaders and managers who are responsible for corporate IT, as well as practice-oriented researchers, will find valuable inspirations and guidance in this book, the central mission of which is to encourage and enable a more proactive role for IT in the digital transformation processes."This book demonstrates the impact of digital transformation on IT organizations and their management. It also presents potential risks for technology availability, security and data protection. The authors develop a vision of what IT management should look like in ten years if it is to continue playing an important role in the company. The book seeks to motivate IT executives and managers with IT responsibility to actively adapt their thinking and their IT organizations before they are forced to react to external pressure. Definitely worth reading!" Sven Kreimendahl, Director Business Technology Services, Campana & Schott
IT Management: The art of managing IT based on a solid framework leveraging the company´s political ecosystem
by Lionel Pilorget Thomas SchellThis book focuses on the art of managing IT. A simple and robust framework is proposed to describe and to structure the essential elements of IT management. The authors pay particular attention to didactic aspects in order to facilitate the retention of models presented as well as to promote reflection on the subjects introduced. Thanks to a concentrate of good practices, each company will rapidly be in a position to build their proper IT ecosystem.
IT Outsourcing Contracts: A Legal and Practical Guide
by Jimmy DesaiThis book provides an overview of the IT outsourcing relationshipand life cycle. The process begins with an organizationconsidering whether or not IT outsourcing would be of benefit andthen the issues which would need to be considered in order toanswer this question accurately are discussed. If an organizationbelieves that an IT outsourcing deal could be of benefit, it willthen need to choose a suitable supplier to perform its IToutsourcing. The issues to consider regarding an IT supplier arealso set out in this book. Having selected an IT supplier, anorganization will then need to agree key terms (includingidentifying and agreeing any contentious issues which are so-called deal breakers). Agreeing the IT outsourcing contract isnot the end but the start of the IT outsourcing relationship andthis relationship will need to be managed and developed over thecourse of the contract. Sooner or later the IT outsourcingarrangement will have to come to an end and so an exit plan willneed to be formulated and implemented. This life cycle needs tobe fully understood by anyone involved in this kind of IToutsourcing transaction and this book provides useful informationabout this life cycle.
IT Performance Management
by Peter Wiggers Maritha de Boer-de Wit Henk KokIT Performance Management addresses the way organizations should balance the demand and the supply of information technology, optimizing the cost and maximizing the business value of IT.In this book several aspects of IT performance management are described. The way this management is executed and the techniques, which should be used, depend on the maturity of the relationship between the IT function and the lines of business of an organization. The foundation of the authors' approach is based on the flow of money and related management objectives. However, performance management is primarily based on perceptions. Therefore, this book introduces the IT value perception model. This model describes four separate levels of perception for the business value of IT. If the demand and the supply of IT do not share the same perception level, the balance is lost, which will lead to friction and inefficiency within an organization. This book is not about what is good or what is bad, but rather is about the 'what', the 'why' and to a limited extent the 'how' of managing the performance of IT. Therefore, the book finishes with a 'back-to-business' section in which a self-assessment checklist, a potential growth path and ten next steps are provided. This enables the reader to start applying this book in his every day working environment immediately. IT Performance Management: * Provides an overview of best practices and available thinking on the subject of IT cost and value* Describes the subject of IT cost and value related to management issues on IT strategy, portfolio management, service management, architecture and sourcing * Addresses differing degrees of maturity between IT and the business, illustrated by case studies
IT Planet - Information Technology Book class 9 (Code - 402) - GSTB
by Davinder Singh MinhasThe book “Information Technology 9” is a comprehensive guide designed for Class 9 students, aligned with the CBSE curriculum. It covers a range of topics essential for building foundational IT skills, including employability skills such as communication and self-management, as well as specific IT competencies like data entry, digital documentation, electronic spreadsheets, and digital presentations. The book adopts a step-by-step approach, integrating theoretical knowledge with practical exercises, real-life projects, and application-based questions, making it an effective resource for students to develop technical skills necessary for future employment.
IT Planet Petabyte Class 8
by PM Publishers Pvt. Ltd.The Petabyte book is based on the latest software packages and operating system programs such as Microsoft Office 2019 and Windows 10. Apart from these two, author has covered latest software programs such as Scratch, Stykz, Animate, Photoshop, Spark, MIT App Inventor and Python. To produce a visually appealing and easy to understand book, the author has artfully combined the latest technology, pictures, drawings and text in this series. Most of the pictures in this series show a step-by-step pedagogy, which simplifies the more complex computer concepts. The terms and examples described in this series are those which everyone will come across while using computers in school as well as at home.
IT Project Health Checks: Driving Successful Implementation and Multiples of Business Value
by Sanjiv PurbaProject or program health checks provide tremendous value to businesses and pay for themselves by multiples of magnitude. No matter how well a project or program is performing, there are always activities that can provide better value, reduce costs, or introduce more innovation. IT project and program health checks can help organizations reach their goals and dramatically improve Return on Investment (ROI). IT Project Health Checks: Driving Successful Implementation and Multiples of Business Value offers a proven approach for evaluating IT projects or programs in order to determine how they are performing and how the eventual outcome for the initiative is currently trending. The project or program health checks provide a set of techniques that produce actionable recommendations that can be applied for any combination of the following outcomes: Drive more business and technical value from a program Set a project or program back on track for successful implementation as defined by executive management Rescue a program that is heading towards failure Act as additional insurance for initiatives that are too important to fail Protect executive careers by creating transparency within the inner workings of complex initiatives. The book shows how a review can quickly identify whether an initiative needs to be rescued even when the project team is not aware that it is hurtling towards failure. It also provides techniques for driving business value even when a project team believes it’s been stretched as much as possible. Other outcomes covered in this book include: Objectively develop a project Health-Check Scorecard that establishes how well a project is doing and the direction it is headed Demonstrate how to drive business value from an IT program regardless of how well or badly it is tracking Provide surgical advice to improve a project’s outcome How to use the many templates and sample deliverables to get a quick start on your own health check. Designed to provide significant value to any member of a project team, program team, stakeholders, sponsors, business users, system integrators, trainers, and IT professionals, this book can help find opportunities to drive multiples of business value and exceed project success metrics.
IT Project Management: A Geek's Guide to Leadership (Best Practices in Portfolio, Program, and Project Management)
by Byron A. LoveThis book’s author, Byron Love, admits proudly to being an IT geek. However, he had found that being an IT geek was limiting his career path and his effectiveness. During a career of more than 31 years, he has made the transition from geek to geek leader. He hopes this book helps other geeks do the same. This book addresses leadership issues in the IT industry to help IT practitioners lead from the lowest level. Unlike other leadership books that provide a one-size-fits-all approach to leadership, this book focuses on the unique challenges that IT practitioners face. IT project managers may manage processes and technologies, but people must be led. The IT industry attracts people who think in logical ways—analytical types who have a propensity to place more emphasis on tasks and technology than on people. This has led to leadership challenges such as poor communication, poor relationship management, and poor stakeholder engagement. Critical IT projects and programs have failed because IT leaders neglect the people component of "people, process, and technology." Communications skills are key to leadership. This book features an in-depth discussion of the communications cycle and emotional intelligence, providing geek leaders with tools to improve their understanding of others and to help others understand them. To transform a geek into a geek leader, this book also discusses: Self-leadership skills so geek leaders know how to lead others by leading themselves first Followership and how to cultivate it among team members How a geek leader’s ability to navigate disparate social styles leads to greater credibility and influence Integrating leadership into project management processes The book concludes with a case study to show how to put leadership principles and practices into action and how an IT geek can transform into an effective IT geek leader.
IT Quality Management
by Wolfgang W. OsterhageIn a comprehensive approach this book covers the end-to-end process from request management to change management, error management and migration management to acceptance testing and final data clean up. It is based upon nearly twenty years of experience in tests, acceptance and certification, when introducing medium to large IT systems including complex software for administrations and industry in many countries. There exist a variety of methodologies with different characteristics having emanated from various schools and consultancies to support such activities. However, it is obvious that because of the diversity in organisational levels in companies the rigor of application of such methodologies quite often suffers with regard to more pragmatic approaches. In view of economic considerations this may be unavoidable. For this reason no new or consolidated methodology shall be presented but an approach oriented on practical criteria coming closer to reality and offering methods, which can provide assistance on a case-by-case basis.
IT Regulatory Compliance in North America: A Pocket Guide
by Alan CalderThis pocket guide provides initial guidance to all who are concerned with IT regulatory compliance in North America. A key challenge for all IT executive teams is to ensure that the organization avoids breaches of any criminal or civil law, as well as any statutory, regulatory or contractual obligations, and of any security requirements. Control A.15.1.1 of ISO/IEC27001:2005 (the best-practice information security management standard) provides guidance that is relevant to the IT governance of every organization. It says that the organization should explicitly define and document the statutory, regulatory and contractual requirements for each of its information systems, and that this documentation should be kept up-to-date to reflect any relevant changes in the legal environment. The specific controls and individual responsibilities to meet these requirements should be similarly documented and kept up-to-date, and should be linked to the list of all the data assets and processes in the organization, together with their ownership details.
IT Release Management: A Hands-on Guide
by Dave HowardWhen implemented correctly, release management can help ensure that quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. This holistic, total cost of ownership approach allows for higher levels of system availability, is more cost effective to maintain, and increases overall s
IT Security Controls: A Guide to Corporate Standards and Frameworks
by Virgilio Viegas Oben KuyucuUse this reference for IT security practitioners to get an overview of the major standards and frameworks, and a proposed architecture to meet them. The book identifies and describes the necessary controls and processes that must be implemented in order to secure your organization's infrastructure.The book proposes a comprehensive approach to the implementation of IT security controls with an easily understandable graphic implementation proposal to comply with the most relevant market standards (ISO 27001, NIST, PCI-DSS, and COBIT) and a significant number of regulatory frameworks from central banks across the World (European Union, Switzerland, UK, Singapore, Hong Kong, India, Qatar, Kuwait, Saudi Arabia, Oman, etc.). To connect the book with the real world, a number of well-known case studies are featured to explain what went wrong with the biggest hacks of the decade, and which controls should have been in place to prevent them. The book also describes a set of well-known security tools available to support you.What You Will LearnUnderstand corporate IT security controls, including governance, policies, procedures, and security awarenessKnow cybersecurity and risk assessment techniques such as penetration testing, red teaming, compliance scans, firewall assurance, and vulnerability scansUnderstand technical IT security controls for unmanaged and managed devices, and perimeter controlsImplement security testing tools such as steganography, vulnerability scanners, session hijacking, intrusion detection, and more Who This Book Is For IT security managers, chief information security officers, information security practitioners, and IT auditors will use the book as a reference and support guide to conduct gap analyses and audits of their organizations’ IT security controls implementations.
IT Security Governance Guidebook with Security Program Metrics on CD-ROM (The CISO Toolkit)
by Fred CohenThe IT Security Governance Guidebook with Security Program Metrics provides clear and concise explanations of key issues in information protection, describing the basic structure of information protection and enterprise protection programs. Including graphics to support the information in the text, this book includes both an overview of material as well as detailed explanations of specific issues. The accompanying downloadable resources offers a collection of metrics, formed from repeatable and comparable measurement, that are designed to correspond to the enterprise security governance model provided in the text, allowing an enterprise to measure its overall information protection program.
IT Security Management
by Alberto Partida Diego AndinaIT securiteers - The human and technical dimension working for the organisation. Current corporate governance regulations and international standards lead many organisations, big and small, to the creation of an information technology (IT) security function in their organisational chart or to the acquisition of services from the IT security industry. More often than desired, these teams are only useful for companies' executives to tick the corresponding box in a certification process, be it ISO, ITIL, PCI, etc. Many IT security teams do not provide business value to their company. They fail to really protect the organisation from the increasing number of threats targeting its information systems. IT Security Management provides an insight into how to create and grow a team of passionate IT security professionals. We will call them "securiteers". They will add value to the business, improving the information security stance of organisations.
IT Security Risk Control Management
by Raymond PomponInformation security is more than configuring firewalls, removing viruses, hacking machines, or setting passwords. Creating and promoting a successful security program requires skills in organizational consulting, diplomacy, change management, risk analysis, and out-of-the-box thinking. IT Security Risk Control Management provides step-by-step guidance for IT professionals on how to craft a successful security program. You will identify with the paradoxes of information security and discover handy tools that hook security controls into business processes. What You Will Learn: Build a security program that will fit neatly into an organization and change dynamically to suit both the needs of the organization and survive constantly changing threats Prepare for and pass such common audits as PCI-DSS, SSAE-16, and ISO 27001 Calibrate the scope, and customize security controls to fit into an organization's culture Implement the most challenging processes, pointing out common pitfalls and distractions Frame security and risk issues to be clear and actionable so that decision makers, technical personnel, and users will listen and value your advice Who This Book Is For: IT professionals moving into the security field; new security managers, directors, project heads, and would-be CISOs; and security specialists from other disciplines moving into information security (e. g. , former military security professionals, law enforcement professionals, and physical security professionals)
IT Service Management
by Fritz KleinerEin erfolgreich eingeführtes und gelebtes IT Service Management ist für eine Unternehmung ein essentieller Faktor. Eine schlechte Verfügbarkeit, große Ausfälle von wichtigen Informatik-Komponenten/Services oder eine zu teure Informatik können den Unternehmenserfolg massiv beeinträchtigen. Meistens werden in solchen Fällen teure Informatik-Berater eingekauft, welche dem Unternehmen helfen, das IT Service Management inkl. der IT Kosten zu optimieren. Fritz Kleiner zeigt basierend auf seinem grossen Erfahrungsschatz als Senior Consultant und Principal mit vielen Praxisbeispielen auf, wie IT Service Management ganzheitlich in einer Unternehmung eingeführt und betrieben werden kann. Mit diesem Buch wird der Leser befähigt, das IT Service Management-Konzept zu verstehen und weitgehend selbständig erfolgreich im Unternehmen zu etablieren.
IT Service Management Tutorial
by Safari Content TeamThis is a guide to IT Service Management (ITSM) using the IT Infrastructure Library (ITIL) approach. It is aimed at both technical and non-technical IT management professionals and contains a combination of management, procedural and technical information on implementing ITSM. Upon completion of this tutorial, and by accessing the resources in Safari Books Online, you will have an understanding of the core elements and components of ITSM. This includes the different facets of incident, problem, change and knowledge management, combined with practical details on the metrics and measurement of ITSM methods described, and enhanced with practical guidance on how to use these methodologies in practical settings.
IT Strategy: Making IT Fit for the Digital Transformation
by Volker JohanningCreate an IT strategy for your company with this book.In seven consecutive steps, this book presents the development of an IT strategy for manufacturing companies with the possibility of practical implementation using ready-made worksheets. It looks at all the issues relevant to an IT strategy, from deriving the IT strategy from the corporate strategy to creating the application and sourcing strategy. The role of IT in the company and the role of the CIO are examined in detail, and the demand/supply model is presented in detail as a structural organisation. In this book, the reader learns how to transfer the IT strategy into a roadmap for implementation, how to use a portfolio to control the projects and how to implement and control the goals of the IT strategy with a specially developed IT strategy cockpit. The second edition takes greater account of digitalisationThis second edition focuses on manufacturing companies in order to take into account the industry focus of any IT strategy. It also considers the distinction from digitalisation and digitalisation strategies and contains additional explanations on agile methods, DevOps as well as bi-modal IT structures. As a result, the existing 7-step concept for developing an IT strategy has become more focused and has taken on the current issues of IT and digitalisation, which continue to develop at a rapid pace.In terms of content, the book on creating IT strategies focuses on the following areas:- Fundamentals of IT strategy as well as differentiation from a digitalisation strategy.- Reasons for an IT strategy- As-is analysis of IT- Analysis of the corporate strategy- IT application strategy- Sourcing strategy- IT organisation and IT governance- Practical implementation: budgeting, IT roadmap and IT project portfolio- Monitoring and control of the IT strategy with the IT strategy cockpit The author primarily addresses CIOs and IT managers of medium-sized to large companies and groups in the manufacturing industry. In addition, the book is suitable for the following target groups:- IT staff, IT controlling and IT management level employees.- IT management consultants- CFOs, CEOs, managing directors and board members of manufacturing companies