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Managing Crises Overseas
by Scott Alan AstThe book examines crisis management for operations located outside of a corporation’s normal confines, particularly in regions which might be overtly threatening or hostile to multinational corporations and their people and assets overseas. Outlining proper operating procedures, planning, implementation, and drills, it demonstrates how proper planning and effective management systems in place prior to a crisis can mean the difference between life and death. The book helps organizations establish best practices in crisis management to ensure safety and security of personnel, assets, and properties overseas, even in potentially volatile environments.
Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise
by Anna Brzozowska Stanisław Brzeziński Arnold Pabian Barbara PabianIn today’s global business environment, Customer Relationship Management (CRM) has become key to the success of many international enterprises. Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise offers a comprehensive analysis of this crucial business aspect, focusing on how companies can effectively manage their customer relationships in the context of global expansion. This book stands out with its unique approach to CRM, blending theory with practice and providing readers with a deep understanding of how CRM influences the strategies of international enterprises.The book is divided into four main parts, each focusing on a different aspect of customer relationship management. The first part focuses on creating strategies in the context of customer relationships in international enterprises, the second part discusses the essence of the CRM concept in companies, the third part delves into the strategy of a global enterprise from the customer relationship perspective, and the fourth part centers on the evaluation and optimization of customer care strategy in modern business.Key Features:• In-depth analysis of the CRM concept in the context of international business.• Discussion on the evolution of the CRM idea over the years.• Introduction to integrated customer relationship management systems in global enterprises.• Analysis of the impact of social media on CRM.• Practical insights on measuring the effectiveness of customer care activities.Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise is a must-read for managers, business consultants, business students, and anyone wanting to understand how to effectively manage customer relationships in an international business environment.
Managing Cyber Attacks in International Law, Business, and Relations
by Scott J. Shackelford JdThis book presents a framework to reconceptualize internet governance and better manage cyber attacks. It examines the potential of polycentric regulation to increase accountability through bottom-up action. It also provides a synthesis of the current state of cybersecurity research, bringing features of cyber attacks to light and comparing and contrasting the threat to all relevant stakeholders. Throughout the book, cybersecurity is treated holistically, covering issues in law, science, economics and politics. This interdisciplinary approach is an exemplar of how strategies from different disciplines as well as the private and public sectors may cross-pollinate to enhance cybersecurity. Case studies and examples illustrate what is at stake and identify best practices. The book discusses technical issues of Internet governance and cybersecurity while presenting the material in an informal, straightforward manner. The book is designed to inform readers about the interplay of Internet governance and cybersecurity and the potential of polycentric regulation to help foster cyber peace.
Managing Cyber Risk in the Financial Sector: Lessons from Asia, Europe and the USA (Routledge Studies in the Growth Economies of Asia)
by Ruth TaplinCyber risk has become increasingly reported as a major problem for financial sector businesses. It takes many forms including fraud for purely monetary gain, hacking by people hostile to a company causing business interruption or damage to reputation, theft by criminals or malicious individuals of the very large amounts of customer information (“big data”) held by many companies, misuse including accidental misuse or lack of use of such data, loss of key intellectual property, and the theft of health and medical data which can have a profound effect on the insurance sector. This book assesses the major cyber risks to businesses and discusses how they can be managed and the risks reduced. It includes case studies of the situation in different financial sectors and countries in relation to East Asia, Europe and the United States. It takes an interdisciplinary approach assessing cyber risks and management solutions from an economic, management risk, legal, security intelligence, insurance, banking and cultural perspective.
Managing Cybersecurity Risk: Cases Studies and Solutions
by Jonathan ReuvidThe first edition, published November 2016, was targeted at the directors and senior managers of SMEs and larger organisations that have not yet paid sufficient attention to cybersecurity and possibly did not appreciate the scale or severity of permanent risk to their businesses. <P><P> The book was an important wake-up call and primer and proved a significant success, including wide global reach and diverse additional use of the chapter content through media outlets. <P><P> The new edition, targeted at a similar readership, will provide more detailed information about the cybersecurity environment and specific threats. It will offer advice on the resources available to build defences and the selection of tools and managed services to achieve enhanced security at acceptable cost. A content sharing partnership has been agreed with major technology provider Alien Vault and the 2017 edition will be a larger book of approximately 250 pages.
Managing Cybersecurity Risk: Book 3
by Jonathan ReuvidCybersecurity is the practice of protecting systems, networks and programs from digital attacks. These attacks are usually aimed at accessing, changing or destroying sensitive information, extorting money from users or interrupting normal business processes.This new edition will provide valuable information on the cyber environment and threats that businesses may encounter. Such is the scale and variety of cyber threats, it is essential to recognise issues such as gaps in the workforce and the skills required to combat them. The guide also addresses the social and financial impacts of cyber breaches and the development of cyber protection for the future.Offering understanding and advice the book covers topics such as the following, all from key speakers and industry experts:TrainingTechnology trendsNew theoriesCurrent approachesTactical risk managementStories of human errors and their resultsManaging Cybersecurity Risk is an essential read for all businesses, whether large or small.With a Foreword by Don Randall, former head of Security and CISO, the Bank of England, contributors include Vijay Rathour, Grant Thornton and Digital Forensics Group, Nick Wilding, General Manager of Cyber Resilience at Axelos, IASME Consortium Ltd, CyberCare UK, DLA Piper, CYBERAWARE and more.
Managing Data and Media in Silverlight 4: A mashup of chapters from Packt's bestselling Silverlight books
by Gill Cleeren Todd Snyder Gaston C. Hillar Joel Eden Kevin DockxDiscover content in various easy-to-follow styles such as a recipe based cookbook format, a turotial based beginner's guide, and a reference styled handbook. The aim of this book is to provide a lot of valuable content to you from various other Packt Silverlight books. It is designed in such a way that you can refer to topics chapter by chapter, and read them in no particular order. It offers clear examples to successfully perform the most important data related tasks in Silverlight. If you are a .NET developer who wants to manage professional data-driven applications with Sliverlight, then this book is for you. Basic experience of programming Silverlight and familiarity with accessing data using ADO.NET in normal .NET applications is required.
Managing Data From Knowledge Bases: Querying and Extraction
by Wei Emma Zhang Quan Z. ShengIn this book, the authors first address the research issues by providing a motivating scenario, followed by the exploration of the principles and techniques of the challenging topics. Then they solve the raised research issues by developing a series of methodologies. More specifically, the authors study the query optimization and tackle the query performance prediction for knowledge retrieval. They also handle unstructured data processing, data clustering for knowledge extraction. To optimize the queries issued through interfaces against knowledge bases, the authors propose a cache-based optimization layer between consumers and the querying interface to facilitate the querying and solve the latency issue. The cache depends on a novel learning method that considers the querying patterns from individual’s historical queries without having knowledge of the backing systems of the knowledge base. To predict the query performance for appropriate query scheduling, the authors examine the queries’ structural and syntactical features and apply multiple widely adopted prediction models. Their feature modelling approach eschews the knowledge requirement on both the querying languages and system. To extract knowledge from unstructured Web sources, the authors examine two kinds of Web sources containing unstructured data: the source code from Web repositories and the posts in programming question-answering communities. They use natural language processing techniques to pre-process the source codes and obtain the natural language elements. Then they apply traditional knowledge extraction techniques to extract knowledge. For the data from programming question-answering communities, the authors make the attempt towards building programming knowledge base by starting with paraphrase identification problems and develop novel features to accurately identify duplicate posts. For domain specific knowledge extraction, the authors propose to use clustering technique to separate knowledge into different groups. They focus on developing a new clustering algorithm that uses manifold constraint in the optimization task and achieves fast and accurate performance. For each model and approach presented in this dissertation, the authors have conducted extensive experiments to evaluate it using either public dataset or synthetic data they generated.
Managing Data Science: Effective strategies to manage data science projects and build a sustainable team
by Kirill DubovikovUnderstand data science concepts and methodologies to manage and deliver top-notch solutions for your organization Key Features Learn the basics of data science and explore its possibilities and limitations Manage data science projects and assemble teams effectively even in the most challenging situations Understand management principles and approaches for data science projects to streamline the innovation process Book Description Data science and machine learning can transform any organization and unlock new opportunities. However, employing the right management strategies is crucial to guide the solution from prototype to production. Traditional approaches often fail as they don't entirely meet the conditions and requirements necessary for current data science projects. In this book, you'll explore the right approach to data science project management, along with useful tips and best practices to guide you along the way. After understanding the practical applications of data science and artificial intelligence, you'll see how to incorporate them into your solutions. Next, you will go through the data science project life cycle, explore the common pitfalls encountered at each step, and learn how to avoid them. Any data science project requires a skilled team, and this book will offer the right advice for hiring and growing a data science team for your organization. Later, you'll be shown how to efficiently manage and improve your data science projects through the use of DevOps and ModelOps. By the end of this book, you will be well versed with various data science solutions and have gained practical insights into tackling the different challenges that you'll encounter on a daily basis. What you will learn Understand the underlying problems of building a strong data science pipeline Explore the different tools for building and deploying data science solutions Hire, grow, and sustain a data science team Manage data science projects through all stages, from prototype to production Learn how to use ModelOps to improve your data science pipelines Get up to speed with the model testing techniques used in both development and production stages Who this book is for This book is for data scientists, analysts, and program managers who want to use data science for business productivity by incorporating data science workflows efficiently. Some understanding of basic data science concepts will be useful to get the most out of this book.
Managing Digital Records in Africa
by Mpho NgoepeManaging Digital Records in Africa draws on the research work of the InterPARES Trust (ITrust) project that investigated interrelated archival issues focusing on legal analysis, infrastructure, trust, authentication, and education within the African context. This research-focused book provides a legal analysis and systematic assessment of how African institutions manage digital records in four countries (i.e., Botswana, Kenya, South Africa, and Zimbabwe). It also examines the extent to which records are managed using Internet-based applications, trust in such records, and digital record authentication to support the auditing process. Finally, it provides a curriculum analysis in digital records at institutions of higher learning in 38 African countries. The book's case studies illustrate the threads of discussion, which span the ITrust domains of legislation, infrastructure, authentication, trust, and education in archives and records management. The book can be used as a premier reference source by private and public organizations, researchers, educators, archivists, records managers, and postgraduate students to make informed decisions about digital records, records management systems, cloud-based services, authenticating records, and identifying universities on the continent that offer archival programmes. The book may also find expression to practitioners in other fields such as law and auditing.
Managing Digital Transformation: Understanding the Strategic Process
by Andreas HinterhuberThis book provides practising executives and academics with the theories and best practices to plan and implement the digital transformation successfully. Key benefits: an overview on how leading companies plan and implement digital transformation interviews with chief executive officers and chief digital officers of leading companies – Bulgari, Deutsche Bahn, Henkel, Lanxess, L’Oréal, Unilever, Thales and others – explore lessons learnt and roadmaps to successful implementation research and case studies on the digitalization of small and medium-sized companies cutting-edge academic research on business models, organizational capabilities and performance implications of the digital transformation tools and insights into how to overcome internal resistance, build digital capabilities, align the organization, develop the ecosystem and create customer value to implement digital strategies that increase profits Managing Digital Transformation is unique in its approach, combining rigorous academic theory with practical insights and contributions from companies that are, according to leading academic thinkers, at the forefront of global best practice in the digital transformation. It is a recommended reading both for practitioners looking to implement digital strategies within their own organisations, as well as for academics and postgraduate students studying digital transformation, strategy and marketing.
Managing Distributed Cloud Applications and Infrastructure: A Self-Optimising Approach (Palgrave Studies in Digital Business & Enabling Technologies)
by Theo Lynn John G. Mooney Jörg Domaschka Keith A. EllisThe emergence of the Internet of Things (IoT), combined with greater heterogeneity not only online in cloud computing architectures but across the cloud-to-edge continuum, is introducing new challenges for managing applications and infrastructure across this continuum. The scale and complexity is simply so complex that it is no longer realistic for IT teams to manually foresee the potential issues and manage the dynamism and dependencies across an increasing inter-dependent chain of service provision. This Open Access Pivot explores these challenges and offers a solution for the intelligent and reliable management of physical infrastructure and the optimal placement of applications for the provision of services on distributed clouds. This book provides a conceptual reference model for reliable capacity provisioning for distributed clouds and discusses how data analytics and machine learning, application and infrastructure optimization, and simulation can deliver quality of service requirements cost-efficiently in this complex feature space. These are illustrated through a series of case studies in cloud computing, telecommunications, big data analytics, and smart cities.
Managing Distributed Dynamic Systems with Spatial Grasp Technology
by Peter Simon SapatyThe book describes a novel ideology and supporting information technology for integral management of both civil and defence-orientated large, distributed dynamic systems. The approach is based on a high-level Spatial Grasp Language, SGL, expressing solutions in physical, virtual, executive and combined environments in the form of active self-evolving and self-propagating patterns spatially matching the systems to be created, modified and controlled. The communicating interpreters of SGL can be installed in key system points, which may be in large numbers (up to millions and billions) and represent equipped humans, robots, laptops, smartphones, smart sensors, etc. Operating under gestalt-inspired scenarios in SGL initially injected from any points, these systems can be effectively converted into goal-driven spatial machines (rather than computers as dealing with physical matter too) capable of responding to numerous challenges caused by growing world dynamics in the 21st century. Including numerous practical examples, the book is a valuable resource for system managers and programmers.
Managing Educational Technology: School Partnerships and Technology Integration
by Sandra Schamroth Abrams Xiaojun June Chen Michael P. DowntonManaging Educational Technology: School Partnerships and Technology Integration by Sandra Schamroth Abrams, Xiaojun June Chen, and Michael P. Downton. Sandra Schamroth Abrams is an associate professor in the Department of Curriculum and Instruction at St. John’s University, USA. Xiaojun Chen is an associate professor of educational technologies in the Department of Curriculum and Instruction at St. John’s University, USA. Michael P. Downton is an assistant professor in the Department of Curriculum and Instruction at St. John’s University, USA.
Managing Emerging Data Technologies: Concepts and Use
by Duncan R. ShawEmerging data technologies are one of several forces that are changing the world. This textbook shows how technologies such as the Internet of Things, Artificial Intelligence and data analytics are altering business operations and strategy. Following a unique, three-part structure, the book offers: • a macro view of the environmental drivers which are changing organisations • a meso view of how organisations and business functions are responding • a micro view of the skills needed to take advantage of the new opportunities that these technologies bring A wide range of examples featuring well-known companies aid understanding, while practical activities help students to develop the skills they need in business. A downloadable teaching guide and PowerPoints are available for those using the book in their teaching. Managing Emerging Data Technologies: Concepts and Use is essential reading for upper-undergraduate and postgraduate students of courses related to new digital data technologies in business, as well as anyone looking to use these technologies in their organisation. Duncan R. Shaw teaches business strategy and data technology strategy at business schools around the world, including Alliance Manchester Business School in Hong Kong, and Nottingham University Business School in the UK and Malaysia.
Managing Emerging Data Technologies: Concepts and Use
by Duncan R. ShawEmerging data technologies are one of several forces that are changing the world. This textbook shows how technologies such as the Internet of Things, Artificial Intelligence and data analytics are altering business operations and strategy. Following a unique, three-part structure, the book offers: • a macro view of the environmental drivers which are changing organisations • a meso view of how organisations and business functions are responding • a micro view of the skills needed to take advantage of the new opportunities that these technologies bring A wide range of examples featuring well-known companies aid understanding, while practical activities help students to develop the skills they need in business. A downloadable teaching guide and PowerPoints are available for those using the book in their teaching. Managing Emerging Data Technologies: Concepts and Use is essential reading for upper-undergraduate and postgraduate students of courses related to new digital data technologies in business, as well as anyone looking to use these technologies in their organisation. Duncan R. Shaw teaches business strategy and data technology strategy at business schools around the world, including Alliance Manchester Business School in Hong Kong, and Nottingham University Business School in the UK and Malaysia.
Managing eZ Publish Web Content Management Projects
by Martin BauerThe book is not a technical implementation guide, but is packed with expert advice on all aspects of running an eZ publish web content management project. The author provides his unique insight and proven experience on crucial topics, pointing out common pitfalls and mistakes, and presenting strategies and practical tips with examples from real-world projects. This book is for people responsible for the implementation and management of eZ publish projects, and is ideal for people building sites for "medium to large clients". If you're a project manager running an eZ publish web content management project and you want to learn how to run your projects more efficiently, or you want a better understanding of all the elements involved in eZ publish web content management projects this book is for you. This is not an implementation guide or a book to learn eZ publish from - you will not be able to build a site by following this book. It is for people who have experienced eZ publish projects, or are considering them. Web developers new to eZ publish should read Learning eZ publish 3: Building Content Management Solutions first.
Managing Global Development Risk
by James M. Hussey Steven E. HallWhile global sourcing has expanded dramatically in terms of activities, consistent challenges remain for organizations that choose such a business decision. These challenges include maximizing the opportunity afforded by globalization, fully realizing potential gains, and managing the risks inherent to global development. In addition, while companies continue to start or expand their use of global resources, little is being done to help project managers, business analysts, architects, and others succeed in this new environment. Built upon real-world experiences, Managing Global Development Risk provides the tools, techniques, and knowledge necessary to achieve project success with offshore resources. By reading and utilizing the templates within this book, you will acquire: Knowledge of project management principles and their application, Understanding of software development processes and their application , Insight into the diverse personalities within your global development team and the appropriate management and communications style to achieve success. Awareness of cultural issues and mannerisms that will enhance your ability to guide your team To fully realize the benefits of global development, a proper mix of local and offshore resources is essential. This book is an important tool that can help you gain the necessary competency and expand your skills in this critical area.
Managing Humans: Biting and Humorous Tales of a Software Engineering Manager
by Michael LoppRead hilarious stories with serious lessons that Michael Lopp extracts from his varied and sometimes bizarre experiences as a manager at Apple, Pinterest, Palantir, Netscape, Symantec, Slack, and Borland. Many of the stories first appeared in primitive form in Lopp’s perennially popular blog, Rands in Repose. The Third Edition of Managing Humans contains a whole new season of episodes from the ongoing saga of Lopp's adventures in Silicon Valley, together with classic episodes remastered for high fidelity and freshness.Whether you're an aspiring manager, a current manager, or just wondering what the heck a manager does all day, there is a story in this book that will speak to you—and help you survive and prosper amid the general craziness of dysfunctional bright people caught up in the chase of riches and power. Scattered in repose among these manic misfits are managers, an even stranger breed of people who, through a mystical organizational ritual, have been given power over the futures and the bank accounts of many others.Lopp's straight-from-the-hip style is unlike that of any other writer on management and leadership. He pulls no punches and tells stories he probably shouldn't. But they are magically instructive and yield Lopp’s trenchant insights on leadership that cut to the heart of the matter—whether it's dealing with your boss, handling a slacker, hiring top guns, or seeing a knotty project through to completion.Writing code is easy. Managing humans is not. You need a book to help you do it, and this is it.What You'll LearnLead engineersHandle conflictHire wellMotivate employeesManage your bossDiscover how to say noUnderstand different engineering personalitiesBuild effective teamsRun a meeting wellScale teamsWho This Book Is ForManagers and would-be managers staring at the role of a manager wondering why they would ever leave the safe world of bits and bytes for the messy world of managing humans. The book covers handling conflict, managing wildly differing personality types, infusing innovation into insane product schedules, and figuring out how to build a lasting and useful engineering culture.
Managing IaaS and DBaaS Clouds with Oracle Enterprise Manager Cloud Control 12c
by Ved AntaniThis book is a step-by-step tutorial filled with practical examples which will show readers how to configure and manage IaaS and DBaaS with Oracle Enterprise Manager.If you are a cloud administrator or a user of self-service provisioning systems offered by Enterprise Manager, this book is ideal for you. It will also help administrators who want to understand the chargeback mechanism offered by Enterprise Manager.An understanding of the basic building blocks of cloud computing such as networking, virtualization, storage, and so on, is needed by those of you interested in this book
Managing in the Email Office (Computer Weekly Professional Ser.)
by Monica Seeley Gerard HargreavesManaging the Email Office is for all people who feel email is taking over their lives. It provides practical help and guidance on how to manage both their own volume of email as well as their organization's. It will enable you to develop winning ways with email and to re-claim some of those valuable resources which email consumes.The authors offer solutions to managing email that will help you save time and use email to communicate effectively and send the right message, right first time. These solutions are based on personal preferred patterns of work and management styles. The authors show you how to use email to support you and your team, to become more productive and reduce stress. Case histories are included throughout, to help you understand and apply the contents to you own and your organisation's situation. This book addresses: * how time management and personal effectiveness can be improved through better use of email. * how to develop and implement an email best practice policy for the organization. * how email can be used constructively to support customer relationship management and knowledge management
Managing Information
by David A Wilson'Managing Information' describes how successful organizations make best use of information and knowledge - the key resources in business. It explains why information technology is essential for the management of business processes, and should be central to any business strategy. This updated edition provides a compelling rationale for organizations to use appropriate systems, and for individuals to acquire the skills to manage and use the systems. It describes how computer systems continue to evolve to meet business needs, and provides examples and exercises to help readers develop their skills. There is a new emphasis on the Internet - how to use it to keep up to date with the latest business issues, and how teams can communicate and collaborate with intranets.All of the most common sub-systems are described and explained, including Enterprise Resource Planning (ERP), Business-to-Business (B2B), Business-to-Consumer (B2C), Supply Chain Management (SCM), Customer Relationship Management (CRM) and Enterprise Application Integration (EAI). The latest developments are described, including services available through the Internet from Application Service Providers (ASP), collaborative commerce and Business Process Management (BPM).There are introductory and more advanced computer exercises to consolidate learning and demonstrate how to acquire, store, organize and present information, using Word, Excel, PowerPoint and Explorer.
Managing Information Risk: A Director's Guide
by Stewart MitchellThis pocket guide addresses the scope of risks involved in a modern IT system, and outlines strategies for working through the process of putting risk management at the heart of your corporate culture. This pocket guide should provide decision makers with a solid overview of the factors they need to consider and a framework for implementing a regime that suits their needs. It provides a checklist of steps that companies need to take to safeguard against various threats, highlights potential vulnerabilities and lists methodologies for mitigating against the risks. This pocket guide draws on previous works by senior security advisory bodies - in particular the US National Institute of Standards and Technology, which has produced numerous landmark 'Special Publications' on the subject, and various UK government guidelines drawn up in the wake of high- profile data breaches. UK governmental and industry white papers were also consulted during research, including interviews with security analysts and board-level risk management practitioners.
Managing Information Risk and the Economics of Security
by M. Eric JohnsonThe lifeblood of the global economy, information has become a source of growing risk as more firms maintain information online. With risks now fueled by sophisticated, organized, malicious groups, information security requires not only technology, but a clear understanding of potential risks, decision-making behaviors, and metrics for evaluating business and policy options. Managing Information Risk and the Economics of Security, an edited volume contributed by well-established researchers in the field worldwide, presents the latest research on economics driving both the risks and the solutions. Covering the implications of policy within firms and across countries, this volume provides managers and policy makers with new thinking on how to manage risk. Managing Information Risk and the Economics of Security is designed for managers, policy makers, and researchers focusing on economics of information security, as well as for advanced-level students in computer science, business management and economics.
Managing Information Technology
by Francisco Castillo Korina MonosoThere are two different, interdependent components of IT that are important to a CIO: strategy, which is long-term; and tactical and operational concerns, which are short-term. Based on this distinction and its repercussions, this book clearly separates strategy from day-to-day operations and projects from operations – the two most important functions of a CIO.It starts by discussing the ideal organization of an IT department and the rationale behind it, and then goes on to debate the most pressing need – managing operations. It also explains some best industry standards and their practical implementation, and discusses project management, again highlighting the differences between the methodologies used in projects and those used in operations. A special chapter is devoted to the cutover of projects into operations, a critical aspect seldom discussed in detail. Other chapters touch on the management of IT portfolios, project governance, as well as agile project methodology,how it differs from the waterfall methodology, and when it is convenient to apply each. In this second edition, besides a number of corrections and updates throughout the text, chapter 8 on “Agile Project Management” replaces the former chapter 8 completely, and chapter 10 on “IT Security” has been newly introduced as this topic has become more and more important for both management and operations during the last six years.Taking the fundamental principles of IT service management and best practices in project management, the book offers a single, seamless reference for IT managers and professionals. It is highly practical, explaining how to apply these principles based on the author’s extensive experience in industry.