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ServiceNow Automation: Automate complex processes with ServiceNow to achieve streamlined delivery
by Poonam Sukhwani Ashish Rudra SrivastavaThe only book you need by your side when automating ServiceNow within your IT organization. Key Features Discover how to automate complex tasks on remote computers quickly and reliably. Learn how to fully utilize the skills and knowledge of your entire organization without increasing costs or labor. Master the skills needed to run orchestration-specific workflow activities with ServiceNow Book Description ServiceNow helps organizations create a modern work environment by making daily activities service-oriented and streamlining the delivery and management of services. Automating these processes and tasks remains at the heart of what ServiceNow does and learning how to automate ServiceNow is critical in putting enterprise-level service management to work. This book shows exactly how IT organizations can automate complex tasks on remote computers quickly and in a secure manner. We will cover various facets of automation and take a multi-system approach with examples ranging from VMware, Amazon EC2, and Active Directory to configuring Puppet and Chef automation. What you will learn Understand the Importance and the power of automation. Replace unstructured work patterns with intelligent workflows. Identify the components of the ServiceNow user interface. Learn to automate and align business service workflows across the organization in support of the core mission. Perform an objective-based analysis that delivers a business case presenting the costs and benefits associated with migrating from legacy solutions to ServiceNowWho this book is for ServiceNow system administrators who would like to automate their processes. Some experience building workflows in ServiceNow is expected. ServiceNow scripting or equivalent knowledge would be helpful.
ServiceNow Cookbook
by Ashish SrivastavaThis book targets IT professionals and administrators who have some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow. It’s advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed.
ServiceNow Cookbook.: Manage and automate your workflow for efficient IT service management
by Ashish Rudra Srivastava John BenedettiOver 60 practical and immediately applicable recipes to help you manage services in your enterprise environment efficiently Key Features One-stop solutions to all the problems encountered while using ServiceNow Covers all the pillars of ServiceNow platform, that is, ITSM, ITOM, and so on Explore new and trending features such as ServiceNow cloud integration and end-to-end security Book Description ServiceNow is the ideal platform from which to create enterprise-level applications, giving both requesters and fulfillers better visibility and access to a process. With this book, we'll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with core configuration and management tasks, this book will help you build data-driven apps and also explores development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, you will build/design data-driven apps where you will learn to implement the new Automated Testing framework. You will also be guided through creating various tasks from workflows and how to make the most of workflow utilities available in ServiceNow. Following this, you will learn about Service Portal (new with Helsinki) where you will learn how to configure the portal and how to perform integrations with different cloud platforms, along with tips and tricks on using the portal effectively. Finally, you will learn to use paid plugins such as Discovery, Orchestration, and Service Mapping. By the end of this book, you will have acquired immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform. What you will learn Grasp the basics, such as entering and navigation, required to implement ServiceNow Use ServiceNow plugins to manage development Build and publish custom applications for service management Design data-driven apps to connect with the outside world by getting into client and server scripting Start using the Service Portal to easily create portals for end users Configure alerts and notifications and understand e-mail troubleshooting and watermarking Build and configure reports to set up your dashboard as per requirements Who this book is for If you are an IT professional or an administrator with some experience of working with ServiceNow already and are looking to solve regular or unique problems that surface when using ServiceNow, then this book is for you. It's advisable to have a basic level of administration experience with ServiceNow. Familiarity with JavaScript is assumed.
ServiceNow for Architects and Project Leaders: A complete guide to driving innovation, creating value, and making an impact with ServiceNow
by Roy Justus David ZhaoGain insight and strategic advice for driving value in your organization with this practical guide that condenses a decade of ServiceNow wisdom into the must-know essentials for impactful deploymentsKey FeaturesFocus on what to do when shaping and leading a ServiceNow journeyExplore strategies for making your projects impactful and valuableGuidance for leaders at every level to maximize return on their investments in ServiceNowBook DescriptionServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise.In this book, you'll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You'll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you'll get practical guidance on the methods and considerations in securely using ServiceNow. You'll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you'll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you'll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter.By the end of this book, you'll be prepared to lead or support a ServiceNow implementation with confidence that you're bringing not only a solution but also making an impact in your organization.What you will learnUnderstand the key drivers of value in ServiceNow implementationStructure your ServiceNow programs for successful deliveryDiscover methods and tools for securely using ServiceNowSet up a multi-instance environment with best practices and patternsArchitect and lead the deployment of AI capabilities in ServiceNowBuild innovative experiences using NLU, virtual agents and the Now Experience FrameworkWho this book is forThis book is for architects, consultants and project leaders looking to drive value by applying ServiceNow effectively and efficiently. Platform administration or development experience is useful but not necessary to get the most out of this book. However, some familiarity with the modules and features of ServiceNow is expected.
ServiceNow IT Operations Management
by Ajay GuggillaThe book is aimed at System administrators, IT operations and IT managers who plan to implement ServiceNow IT Operations Management for their organization. They have no knowledge of ServiceNow ITOM.
Serviceology for Designing the Future: Selected and Edited Papers of the 2nd International Conference on Serviceology
by Yuriko Sawatani Takashi Maeno Tatsunori HaraThis book provides a useful overall guide to the state of the art in theory and practice of services. It can also serve as a reference book for researchers in various fields, including engineering, marketing, economics, and other disciplines. Advanced works presented here were selected from the proceedings of the Second International Conference on Serviceology (ICServ2014), held September 14–16, 2014. This book helps readers to understand serviceology, which tackles with a broad range of services, the globalization of the economy and also enhances the quality of life of local residents.
Serviceology for Services: Selected papers of the 1st International Conference of Serviceology (Communications In Computer And Information Science Ser. #1189)
by Masaaki Mochimaru Kanji Ueda Takeshi TakenakaServices are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16–18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.
Serviceology for Services: 7th International Conference, ICServ 2020, Osaka, Japan, March 13–15, 2020, Proceedings (Communications in Computer and Information Science #1189)
by Takeshi Takenaka Spring Han Chieko MinamiThis book constitutes the refereed proceedings of the 7th International Conference on Serviceology for Services, held in Osaka, Japan, in March 2020.The 16 full papers and 3 short papers presented in this volume were carefully reviewed and selected from 58 submissions. The papers are organized around the following topics: hospitality management; service innovation and employee engagement; service marketing and consumer behavior; customer experience and service design; service engineering and implementation.
Serviceology for Smart Service System: Selected papers of the 3rd International Conference of Serviceology
by Yuriko Sawatani Takeshi Takenaka James Spohrer Stephen KwanServices are key activities in a globalized economy and they also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the Third International Conference on Serviceology (ICServ2015), held July 7–9, 2015, in San Jose, CA, USA. The conference was supported by the Society for Serviceology. The society was established in 2012 in Japan to explore the scientific systematization of services and to promote technological developments for solutions to industrial issues.This book provides a useful general guide to the state of the art in the theory and practice of services. It can also serve as a valuable reference book for researchers in a wide range of fields from engineering to marketing and economics.
Services – SERVICES 2018: 14th World Congress, Held as Part of the Services Conference Federation, SCF 2018, Seattle, WA, USA, June 25–30, 2018, Proceedings (Lecture Notes in Computer Science #10975)
by Alvin Yang Siva Kantamneni Ying Li Awel Dico Xiangang Chen Rajesh Subramanyan Liang-Jie ZhangThis book constitutes the refereed proceedings of the 14th World Congress on Services, SERVICES 2018, held as part of the Services Conference Federation, SCF 2018, in Seattle, USA, in June 2018. The 10 full papers and 3 short papers presented were carefully reviewed and selected from 22 submissions. The papers cover topics in the field of software foundations and applications with a focus on novel approaches for engineering requirements, design and architectures, testing, maintenance and evolution, model-driven development, software processes, metrics, quality assurance and new software economics models, search-based software engineering, benefiting day-to-day services sectors and derived through experiences, with appreciation to scale, pragmatism, transparency, compliance and/or dependability.
Services – SERVICES 2019: 15th World Congress, Held as Part of the Services Conference Federation, SCF 2019, San Diego, CA, USA, June 25–30, 2019, Proceedings (Lecture Notes in Computer Science #11517)
by Yunni Xia Liang-Jie ZhangThis book constitutes the refereed proceedings of the 15th World Congress on Services, SERVICES 2019, held as part of the Services Conference Federation, SCF 2019, in San Diego, USA, in June 2019.The 11 full papers and 2 short papers presented were carefully reviewed and selected from 14 submissions. The papers cover topics in the field of software engineering foundations and applications with a focus on novel approaches for engineering requirements, design and architectures, testing, maintenance and evolution, model-driven development, software processes, metrics, quality assurance and new software economics models, search-based software engineering, benefiting day-to-day services sectors and derived through experiences, with appreciation to scale, pragmatism, transparency, compliance and/or dependability.
Services – SERVICES 2020: 16th World Congress, Held as Part of the Services Conference Federation, SCF 2020, Honolulu, HI, USA, September 18-20, 2020, Proceedings (Lecture Notes in Computer Science #12411)
by Joao Eduardo Ferreira Balaji Palanisamy Kejiang Ye Siva Kantamneni Liang-Jie ZhangThis book constitutes the refereed proceedings of the 16th World Congress on Services, SERVICES 2020, held as part of the Services Conference Federation, SCF 2020, in Honolulu, HI, USA, in September 2020. The conference was held virtually due to the COVID-19 pandemic.The 5 full papers and 4 short papers presented were carefully reviewed and selected from 10 submissions. The papers cover topics in the field of software engineering foundations and applications with a focus on novel approaches for engineering requirements, design and architectures, testing, maintenance and evolution, model-driven development, software processes, metrics, quality assurance and new software economics models, search-based software engineering, benefiting day-to-day services sectors and derived through experiences, with appreciation to scale, pragmatism, transparency, compliance and/or dependability.
Services – SERVICES 2021: 17th World Congress, Held as Part of the Services Conference Federation, SCF 2021, Virtual Event, December 10–14, 2021, Proceedings (Lecture Notes in Computer Science #12996)
by Mohamed Adel Serhani Liang-Jie ZhangThis book constitutes the refereed proceedings of the 17th World Congress on Services, SERVICES 2021, held as part of the Services Conference Federation, SCF 2021, in December 2021. The conference was held virtually due to the COVID-19 pandemic. The 7 full papers and 2 short papers presented were carefully reviewed and selected from 43 submissions. The papers cover topics in the field of Advertising Services, Banking Services, Broadcasting & Cable TV Service, Business Services, Communications Services, Government Services, Real Estate Operations Services, Schools and Education Services, Healthcare Services, and much more.
Services Computing – SCC 2018: 15th International Conference, Held as Part of the Services Conference Federation, SCF 2018, Seattle, WA, USA, June 25-30, 2018, Proceedings (Lecture Notes in Computer Science #10969)
by João Eduardo Ferreira George Spanoudakis Yutao Ma Liang-Jie ZhangThis book constitutes the proceedings of the International Conference on Services Computing, SCC 2018, as part of SCF 2018, held in Seattle, WA, USA, in June 2018. The 12 papers presented in this volume were carefully reviewed and selected from numerous submissions. The papers cover the science and technology of leveraging computing and information technology to model, create, operate, and manage business services.
Services Computing – SCC 2019: 16th International Conference, Held as Part of the Services Conference Federation, SCF 2019, San Diego, CA, USA, June 25–30, 2019, Proceedings (Lecture Notes in Computer Science #11515)
by Joao Eduardo Ferreira Aibek Musaev Liang-Jie ZhangThis volume constitutes the proceedings of the 16th International Conference on Services Computing 2019, held as Part of SCF 2019 in San Diego, CA, USA in June 2019. The 9 full papers presented in this volume were carefully reviewed and selected from 15 submissions. They cover topics such as: foundations of services computing; scientific workflows; business process integration and management; microservices; modeling of services systems; service security and privacy; SOA service applications; and service lifecycle management.
Services Computing – SCC 2020: 17th International Conference, Held as Part of the Services Conference Federation, SCF 2020, Honolulu, HI, USA, September 18–20, 2020, Proceedings (Lecture Notes in Computer Science #12409)
by Qingyang Wang Yunni Xia Sangeetha Seshadri Liang-Jie ZhangThis volume constitutes the proceedings of the 17th International Conference on Services Computing 2020, held as Part of SCF 2020 in Honolulu, HI, USA in September 2020.. The 8 full papers and 2 short papers presented in this volume were carefully reviewed and selected from 20 submissions. They cover topics such as: foundations of services computing; scientific workflows; business process integration and management; microservices; modeling of services systems; service security and privacy; SOA service applications; and service lifecycle management.
Services Computing – SCC 2021: 18th International Conference, Held as Part of the Services Conference Federation, SCF 2021, Virtual Event, December 10–14, 2021, Proceedings (Lecture Notes in Computer Science #12995)
by Ajay Katangur Liang-Jie ZhangThis volume constitutes the proceedings of the 18th International Conference on Services Computing 2021, held as Part of SCF 2021 in December 2021 as a virtual event due to COVID-19. The 5 full papers and 2 short papers presented in this volume were carefully reviewed and selected from 21 submissions. It covers the science and technology of leveraging computing and information technology to model, create, operate, and manage business services.
Services Computing – SCC 2022: 19th International Conference, Held as Part of the Services Conference Federation, SCF 2022, Honolulu, HI, USA, December 10–14, 2022, Proceedings (Lecture Notes in Computer Science #13738)
by Wang Qingyang Liang-Jie ZhangThis volume constitutes the proceedings of the 19th International Conference on Services Computing 2022, SCC 2022, held as part of SCF 2022 during December 10-14, 2022 in Honolulu, USA.The 8 full papers and 1 short paper presented in this volume were carefully reviewed and selected from 15 submissions. It covers the science and technology of leveraging computing and information technology to model, create, operate, and manage business services.
Services Computing – SCC 2023: 20th International Conference, Held as Part of the Services Conference Federation, SCF 2023, Shenzhen, China, December 17–18, 2023, Proceedings (Lecture Notes in Computer Science #14211)
by Min Luo Liang-Jie ZhangThis book constitutes the refereed proceedings of the 20th International Conference on Services Computing, SCC 2023, held in Shenzhen, China, during December 17–18, 2023.The 6 full papers in this book were carefully reviewed and selected from 18 submissions. They are organized in topical sections as follows: business modeling, business consulting, solution creation, service delivery, and software architecture design, development, and deployment.
Services Computing for Language Resources (Cognitive Technologies Ser.)
by Toru Ishida Donghui Lin Yohei MurakamiDescribing the technologies to combine language resources flexibly as web services, this book provides valuable case studies for those who work in services computing, language resources, human–computer interaction (HCI), computer-supported cooperative work (CSCW), and service science. The authors have been operating the Language Grid, which wraps existing language resources as atomic language services and enables users to compose new services by combining them. From architecture level to service composition level, the book explains how to resolve infrastructural and operational difficulties in sharing and combining language resources, including interoperability of language service infrastructures, various types of language service policies, human services, and service failures.The research based on the authors’ operating experiences of handling complicated issues such as intellectual property and interoperability of language resources contributes to exploitation of language resources as a service. On the other hand, both the analysis based on using services and the design of new services can bring significant results. A new style of multilingual communication supported by language services is worthy of analysis in HCI/CSCW, and the design process of language services is the focus of valuable case studies in service science. By using language resources in different ways based on the Language Grid, many activities are highly regarded by diverse communities.This book consists of four parts: (1) two types of language service platforms to interconnect language services across service grids, (2) various language service composition technologies that improve the reusability, efficiency, and accuracy of composite services, (3) research work and activities in creating language resources and services, and (4) various applications and tools for understanding and designing language services that well support intercultural collaboration.
ServiceStack 4 Cookbook
by Darren Reid Kyle HodgsonIf you are a .NET developer who is looking for a simpler way to build services, this is the book for you. It will show you how to write fast, maintainable APIs that are a pleasure to use and maintain starting from the database to the client and everything in-between.
Set Phasers to Teach!: Star Trek in Research and Teaching
by Stefan Rabitsch Martin Gabriel Wilfried Elmenreich John N.A. BrownFor 50 years, Star Trek has been an inspiration to its fans around the world, helping them to dream of a better future. This inspiration has entered our culture and helped to shape much of the technology of the early 21st Century.The contributors to this volume are researchers and teachers in a wide variety of disciplines; from Astrophysics to Ethnology, from English and History to Medicine and Video Games, and from American Studies to the study of Collective Computing Systems. What the authors have in common is that some version of Star Trek has inspired them, not only in their dreams of what may be, but in the ways in which they work - and teach others to work - here in the real world. Introduced with references to Star Trek films and television shows, and illustrated with original cartoons, each of the 15 chapters included in this volume provides insights into research and teaching in this range of academic fields.
Set the Action!: Creating Backgrounds For Compelling Storytelling In Animation, Comics, And Games
by Elvin HernandezCreate the Gotham for your Batman, the African savannah for your Simba, or the bustling newsroom for your Clark Kent. Background, setting, environment.whatever you call it, it is the silent character in the visual story, and a dynamic and compelling setting can define and hone the action and drama of your story. If you're in the habit of creating disembodied characters or adding backgrounds as an afterthought, Set the Action! will help you understand and utilize the importance of the setting in your narrative. Understand perspective, blocking, and color-and focus your narrative by establishing and designing your setting to interact with characters and story.
Set Up and Manage Your Virtual Private Server: Making System Administration Accessible to Professionals
by Jon WestfallThe need for every professional to have a solid presence on the Internet is more important than ever before. Having a presence beyond an email account, such as a custom web page or web application, usually requires a clumsy assortment of outside services or hiring a dedicated administrator. Thus it is more sensible for the average professional to become adept at managing their own private server. In Set Up and Manage Your Virtual Private Server, author Jon Westfall expertly designs interesting, understandable lessons for professionals such as teachers, doctors, lawyers, and more to deploy their own virtual private server. He walks you through choosing the right service and customizing it for your specific business or personal needs, and does this with great ease while instilling invaluable knowledge. Basics such as setting up users, managing security and firewalls, installing and updating software, and troubleshooting by reviewing log files, backing up data, and so much more. Set Up and Manage Your Virtual Private Server equips you with the power of knowledge to set your web presence apart from the rest. You now have complete control over your virtual brand that is your own—separate from any employer or affiliate. Your career mobility is in your hands with the ability to run your own private server at your fingertips. The digital era centers this technical literacy and independence as a critical skillset.What You Will LearnUnderstand basic server terminology and the way servers operate and are networked togetherSee how software is used on a server and its role (for example, Linux, Apache, MySQL, PHP, and so on)Get comfortable with the basic command-line operation of a virtual private server to set up users, manage security and firewalls, install software, update software, and troubleshoot by reviewing log filesStore and back up important informationIdentify, analyze, and deploy open-source software products that can enhance productivityWho This Book Is ForNon-tech professionals, individuals who have an established professional career, looking to understand more about how to set up and manage a private server.
Sets, Logic and Maths for Computing
by David MakinsonThis easy-to-follow textbook introduces the mathematical language, knowledge and problem-solving skills that undergraduates need to study computing. The language is in part qualitative, with concepts such as set, relation, function and recursion/induction; but it is also partly quantitative, with principles of counting and finite probability. Entwined with both are the fundamental notions of logic and their use for representation and proof. Features: teaches finite math as a language for thinking, as much as knowledge and skills to be acquired; uses an intuitive approach with a focus on examples for all general concepts; brings out the interplay between the qualitative and the quantitative in all areas covered, particularly in the treatment of recursion and induction; balances carefully the abstract and concrete, principles and proofs, specific facts and general perspectives; includes highlight boxes that raise common queries and clear confusions; provides numerous exercises, with selected solutions.