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Social Computing and Social Media: 14th International Conference, SCSM 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Virtual Event, June 26 – July 1, 2022, Proceedings, Part I (Lecture Notes in Computer Science #13315)
by Gabriele MeiselwitzThis two-volume set LNCS 13315 and 13316 constitutes the refereed proceedings of the 14th International Conference on Social Computing and Social Media, SCSM 2022, held as part of the 24rd International Conference, HCI International 2022, which took place in June-July 2022. Due to COVID-19 pandemic the conference was held virtually.The total of 1276 papers and 275 posters included in the 40 HCII 2022 proceedings volumes was carefully reviewed and selected from 5583 submissions. The papers of SCSM 2022, Part I, are organized in topical sections named: design and user experience in social media and social live streaming; text analysis and AI in social media; social media impact on society and business.
Social Computing and Social Media: 14th International Conference, SCSM 2022, Held as Part of the 24th HCI International Conference, HCII 2022, Virtual Event, June 26 – July 1, 2022, Proceedings, Part II (Lecture Notes in Computer Science #13316)
by Gabriele MeiselwitzThis two-volume set LNCS 13315 and 13316 constitutes the refereed proceedings of the 14th International Conference on Social Computing and Social Media, SCSM 2022, held as part of the 24rd International Conference, HCI International 2022, which took place in June-July 2022. Due to COVID-19 pandemic the conference was held virtually.The total of 1276 papers and 275 posters included in the 40 HCII 2022 proceedings volumes was carefully reviewed and selected from 5583 submissions. The papers of SCSM 2022, Part II, are organized in topical sections named: social media in education; customer experience and consumer behavior.
Social Computing and Social Media. Communication and Social Communities: 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part II (Lecture Notes in Computer Science #11579)
by Gabriele MeiselwitzThis two-volume set LNCS 11578 and 11579 constitutes the refereed proceedings of the 11th International Conference on Social Computing and Social Media, SCSM 2019, held in July 2019 as part of HCI International 2019 in Orlando, FL, USA. HCII 2019 received a total of 5029 submissions, of which 1275 papers and 209 posters were accepted for publication after a careful reviewing process. The 81 papers presented in these two volumes are organized in topical sections named: Social Media Design and Development, Human Behaviour in Social Media, Social Network Analysis, Community Engagement and Social Participation, Computer Mediated Communication, Healthcare Communities, Social Media in Education, Digital Marketing and Consumer Experience.
Social Computing and Social Media. Design, Ethics, User Behavior, and Social Network Analysis: 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings, Part I (Lecture Notes in Computer Science #12194)
by Gabriele MeiselwitzThis two-volume set LNCS 12194 and 12195 constitutes the refereed proceedings of the 12th International Conference on Social Computing and Social Media, SCSM 2020, held as part of the 22nd International Conference, HCI International 2020, which was planned to be held in Copenhagen, Denmark, in July 2020. The conference was held virtually due to the COVID-19 pandemic. The total of 1439 papers and 238 posters have been accepted for publication in the HCII 2020 proceedings from a total of 6326 submissions. SCSM 2020 includes a total of 93 papers which are organized in topical sections named: Design Issues in Social Computing, Ethics and Misinformation in Social Media, User Behavior and Social Network Analysis, Participation and Collaboration in Online Communities, Social Computing and User Experience, Social Media Marketing and Consumer Experience, Social Computing for Well-Being, Learning, and Entertainment.
Social Computing and Social Media. Design, Human Behavior and Analytics: 11th International Conference, SCSM 2019, Held as Part of the 21st HCI International Conference, HCII 2019, Orlando, FL, USA, July 26-31, 2019, Proceedings, Part I (Lecture Notes in Computer Science #11578)
by Gabriele MeiselwitzThis two-volume set LNCS 11578 and 11579 constitutes the refereed proceedings of the 11th International Conference on Social Computing and Social Media, SCSM 2019, held in July 2019 as part of HCI International 2019 in Orlando, FL, USA. HCII 2019 received a total of 5029 submissions, of which 1275 papers and 209 posters were accepted for publication after a careful reviewing process. The 81 papers presented in these two volumes are organized in topical sections named: Social Media Design and Development, Human Behaviour in Social Media, Social Network Analysis, Community Engagement and Social Participation, Computer Mediated Communication, Healthcare Communities, Social Media in Education, Digital Marketing and Consumer Experience.
Social Computing and Social Media. Participation, User Experience, Consumer Experience, and Applications of Social Computing: 12th International Conference, SCSM 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings, Part II (Lecture Notes in Computer Science #12195)
by Gabriele MeiselwitzThis two-volume set LNCS 12194 and 12195 constitutes the refereed proceedings of the 12th International Conference on Social Computing and Social Media, SCSM 2020, held as part of the 22nd International Conference, HCI International 2020, which was planned to be held in Copenhagen, Denmark, in July 2020. The conference was held virtually due to the COVID-19 pandemic. The total of 1439 papers and 238 posters have been accepted for publication in the HCII 2020 proceedings from a total of 6326 submissions. SCSM 2020 includes a total of 93 papers which are organized in topical sections named: Design Issues in Social Computing, Ethics and Misinformation in Social Media, User Behavior and Social Network Analysis, Participation and Collaboration in Online Communities, Social Computing and User Experience, Social Media Marketing and Consumer Experience, Social Computing for Well-Being, Learning, and Entertainment.
Social Computing and Social Media. Technologies and Analytics: 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Las Vegas, NV, USA, July 15-20, 2018, Proceedings, Part II (Lecture Notes in Computer Science #10914)
by Gabriele MeiselwitzThe two volumes set LNCS 10913-10914 of SCSM 2018 constitutes the proceedings of the 10th International Conference on Social Computing and Social Media, SCSM 2018, held as part of the International Conference on Human-Computer Interaction, HCII 2018, held in Las Vegas, NV, USA, in July 2018. The total of 1171 papers and 160 posters presented at the 14 colocated HCII 2018 conferences. The papers were carefully reviewed and selected from 4346 submissions. These papers which are organized in the following topical sections: social media user experience, individual and social behavior in Social Media, privavcy and ethical issues in Social Media, motivation and gamification in Social Media, social network analysis, and agents, models and algorithms in Social Media.
Social Computing and Social Media. User Experience and Behavior: 10th International Conference, SCSM 2018, Held as Part of HCI International 2018, Las Vegas, NV, USA, July 15-20, 2018, Proceedings, Part I (Lecture Notes in Computer Science #10913)
by Gabriele MeiselwitzThe two volumes set LNCS 10913-10914 of SCSM 2018 constitutes the proceedings of the 10th International Conference on Social Computing and Social Media, SCSM 2018, held as part of the International Conference on Human-Computer Interaction, HCII 2018, held in Las Vegas, NV, USA, in July 2018. The total of 1171 papers and 160 posters presented at the 14 colocated HCII 2018 conferences. The papers were carefully reviewed and selected from 4346 submissions. These papers which are organized in the following topical sections: social media user experience, individual and social behavior in Social Media, privavcy and ethical issues in Social Media, motivation and gamification in Social Media, social network analysis, and agents, models and algorithms in Social Media.
Social Computing and Virtual Communities
by Panayiotis Zaphiris Chee Siang AngDue to the advancement of the Internet, online communities are gaining increasing importance in the research community. Presented from a user's perspective, this book explores the diverse application areas of social computing and online communities. A significant portion of the text focuses on real-world case studies in which user behaviors, social mechanisms, and technological issues are investigated. Drawing from computer science, information systems, and social science, the book takes a multidisciplinary approach to evaluate virtual communities. It is useful for those who construct, moderate, and maintain online communities.
Social Computing in Digital Education
by Fernando Koch Andrew Koster Tiago PrimoThis book constitutes the refereed proceedings of the First International Workshop, SOCIALEDU 2015, held in Stanford, CA, USA, in August 2015. The workshop aimed to discuss computational models of social computing applied to Digital Education. The 9 revised full papers presented were carefully reviewed and selected from 12 submissions. The papers address issues such as novel data mining and machine learning for social intelligence in digital education. - Social modelling and simulation to investigate social behaviours, emotional intelligence, influence processes and other social aspects that may influence learning performance in an educational environment. - Smart environments and interactive systems of social computing in digital education. - Analysis of social media and media intelligence in digital education. - Mobile social gaming in digital education. - The utilization of mobile and wearable technology in social systems in digital education, and others.
Social Computing with Artificial Intelligence
by Xun LiangThis book provides a comprehensive introduction to the application of artificial intelligence in social computing, from fundamental data processing to advanced social network computing. To broaden readers’ understanding of the topics addressed, it includes extensive data and a large number of charts and references, covering theories, techniques and applications. It particularly focuses on data collection, data mining, artificial intelligence algorithms in social computing, and several key applications of social computing application, and also discusses network propagation mechanisms and dynamic analysis, which provide useful insights into how information is disseminated in online social networks. This book is intended for readers with a basic knowledge of advanced mathematics and computer science.
Social Consequences of Internet Use: Access, Involvement, and Interaction
by James E. Katz Ronald E. RiceAuthors explore the impact of the Internet on society from three perspectives: access to Internet technology, involvement with groups and communities through the Internet, and use of the Internet for social interaction and expression.
Social CRM For Dummies
by Jon Ferrara Stephanie Diamond Kyle LacyDiscover great ways to engage your customers through the social webSocial CRM is an evolving tool to help you engage your customers, interact with them, and develop deeper relationships. This handy guide teaches you how to make the most of it, whether your business is a small shop or a large corporation. In a friendly, easy-to-understand style, it explains how you can create new marketing communications and develop smart, applicable content that produces results from your online community. You'll learn to use data to drive results, create social Key Performance Indicators for different business units, and a great deal more.Today's consumer uses technology to select relationships with companies; this book teaches business owners how to use social CRM to create relationships that customers want to maintainExplains how to integrate social media into your CRM mix Shows how to use data and information gathered through social sites Helps you develop social KPIs and create content that gets results from your online communitySocial CRM For Dummies helps businesses large and small use social media to develop and maintain productive customer relationships.
Social, Cultural, and Behavioral Modeling: 10th International Conference, SBP-BRiMS 2017, Washington, DC, USA, July 5-8, 2017, Proceedings (Lecture Notes in Computer Science #10354)
by Dongwon Lee, Yu-Ru Lin, Nathaniel Osgood and Robert ThomsonThis book constitutes the refereed proceedings of the 10th International Conference on Social, Cultural, and Behavioral Modeling & Prediction and Behavior Representation in Modeling and Simulation, SBP-BRiMS 2017, held in Washington, DC, USA, in July 2017.The 16 full papers and 27 short papers presented were carefully reviewed and selected from 79 submissions. Owing to its strong multi-disciplinary heritage, the papers represent a large range of disciplines including computer science, psychology, sociology, communication science, public health, bioinformatics, political science, and organizational science and use numerous types of computational methods such as machine learning, language technology, social network analysis and visualization, agent-based simulation, and statistics. They are organized in the following topical sections: behavioral and social sciences; cyber and intelligence applications; information, systems, and network sciences; and methodology.
Social, Cultural, and Behavioral Modeling: 9th International Conference, SBP-BRiMS 2016, Washington, DC, USA, June 28 - July 1, 2016, Proceedings (Lecture Notes in Computer Science #9708)
by Kevin S. Xu, David Reitter, Dongwon Lee and Nathaniel OsgoodThis book constitutes the refereed proceedings of the 9th International Conference on Social, Cultural, and Behavioral Modeling & Prediction and Behavior Representation in Modeling and Simulation, SBP-BRiMS 2016, held in Washington, DC, USA, in June/July 2016. The 38 full papers presented were carefully reviewed and selected from 78 submissions. The goal of this conference was to build a new community of social cyber scholars by bringing together and fostering interaction between members of the scientific, corporate, government and military communities interested in understanding, forecasting and impacting human socio-cultural behavior. For this three challenges have to be met: deep understanding, socio-cognitive reasoning, and re-usable computational technology. Thus papers come from a wide number of disciplines: computer science, psychology, sociology, communication science, public health, bioinformatics, political science, and organizational science.
Social, Cultural, and Behavioral Modeling: 16th International Conference, SBP-BRiMS 2023, Pittsburgh, PA, USA, September 20–22, 2023, Proceedings (Lecture Notes in Computer Science #14161)
by Robert Thomson Samer Al-Khateeb Annetta Burger Patrick Park Aryn A. PykeThis book constitutes the proceedings of the 16th International Conference on Social, Cultural, and Behavioral Modeling, SBP-BRiMS 2023, which was held in Pittsburgh, PA, USA in September 2023.The 31 full papers presented in this volume were carefully reviewed and selected from 73 submissions. The papers were organized in topical sections as follows: Detecting malign influence; human behavior modeling; and social-cyber behavior modeling.
Social, Cultural, and Behavioral Modeling: 12th International Conference, SBP-BRiMS 2019, Washington, DC, USA, July 9–12, 2019, Proceedings (Lecture Notes in Computer Science #11549)
by Robert Thomson Halil Bisgin Christopher Dancy Ayaz HyderThis book constitutes the proceedings of the 12th International Conference on Social, Cultural, and Behavioral Modeling, SBP-BRiMS 2019, held in Washington, DC, USA, in July 2019. The total of 28 papers presented in this volume was carefully reviewed and selected from 72 submissions. The papers in this volume show, people, theories, methods and data from a wide number of disciplines including computer science, psychology, sociology, communication science, public health, bioinformatics, political science, and organizational science. Numerous types of computational methods are used include, but not limited to, machine learning, language technology, social network analysis and visualization, agent-based simulation, and statistics.
Social, Cultural, and Behavioral Modeling: 13th International Conference, SBP-BRiMS 2020, Washington, DC, USA, October 18–21, 2020, Proceedings (Lecture Notes in Computer Science #12268)
by Robert Thomson Halil Bisgin Christopher Dancy Ayaz Hyder Muhammad HussainThis book constitutes the proceedings of the 13th International Conference on Social, Cultural, and Behavioral Modeling, SBP-BRiMS 2020, which was planned to take place in Washington, DC, USA. Due to the COVID-19 pandemic the conference was held online during October 18–21, 2020. The 33 full papers presented in this volume were carefully reviewed and selected from 66 submissions. A wide number of disciplines are represented including computer science, psychology, sociology, communication science, public health, bioinformatics, political science, and organizational science. Numerous types of computational methods are used, such as machine learning, language technology, social network analysis and visualization, agent-based simulation, and statistics.
Social, Cultural, and Behavioral Modeling: 11th International Conference, SBP-BRiMS 2018, Washington, DC, USA, July 10-13, 2018, Proceedings (Lecture Notes in Computer Science #10899)
by Robert Thomson Christopher Dancy Ayaz Hyder Halil BisginThis book constitutes the proceedings of the 11th International Conference on Social, Cultural, and Behavioral Modeling, SBP-BRiMS 2018, held in Washington, DC, USA, in July 2018. The total of 27 short and 18 full papers presented in this volume was carefully reviewed and selected from 85 submissions. The contributions were organized in topical sections named: advances in sociocultural and behavioral process modeling; information, systems, and network science; applications for health and well-being; military and intelligence applications; cybersecurity.
Social, Cultural, and Behavioral Modeling: 15th International Conference, SBP-BRiMS 2022, Pittsburgh, PA, USA, September 20–23, 2022, Proceedings (Lecture Notes in Computer Science #13558)
by Robert Thomson Christopher Dancy Aryn PykeThis book constitutes the proceedings of the 15th International Conference on Social, Cultural, and Behavioral Modeling, SBP-BRiMS 2022, which was in Pittsburgh, PA, USA in September 2022.The 25 full papers presented in this volume were carefully reviewed and selected from 50 submissions. The papers were organized in topical sections as follows: computer science, psychology, sociology, communication science, public health, bioinformatics, political science, and organizational science. Numerous types of computational methods are used include, but not limited to, machine learning, language technology, social network analysis and visualization, agent-based simulation, and statistics.
Social, Cultural, and Behavioral Modeling: 14th International Conference, SBP-BRiMS 2021, Virtual Event, July 6–9, 2021, Proceedings (Lecture Notes in Computer Science #12720)
by Robert Thomson Muhammad Nihal Hussain Christopher Dancy Aryn PykeThis book constitutes the proceedings of the 14th International Conference on Social, Cultural, and Behavioral Modeling, SBP-BRiMS 2021, which was held online during July 6–9, 2021.The 32 full papers presented in this volume were carefully reviewed and selected from 56 submissions. The papers were organized in topical sections as follows: COVID-related focus; methodologies; social cybersecurity and social networks; and human and agent modeling. They represent a wide number of disciplines including computer science, psychology, sociology, communication science, public health, bioinformatics, political science, and organizational science. Numerous types of computational methods are used including, but not limited to, machine learning, language technology, social network analysis and visualization, agent-based simulation, and statistics.
Social, Cultural, and Behavioral Modeling: 17th International Conference, SBP-BRiMS 2024, Pittsburgh, PA, USA, September 18–20, 2024, Proceedings (Lecture Notes in Computer Science #14972)
by Robert Thomson Scott Renshaw Aryn Pyke Samer Al-Khateeb Annetta Burger Patrick Park Aravind HariharanThis book constitutes the proceedings of the 17th International Conference on Social, Cultural, and Behavioral Modeling, SBP-BRiMS 2024, which was held in Pittsburgh, PA, USA, during September 18–20, 2024. The 24 full papers presented in this volume were carefully reviewed and selected from 54 submissions. They are grouped into the following topics: advancements in tools and theory; data-driven approaches.
Social Customer Experience
by Joe Cothrel Dave EvansSocial Customer Experience: Engage and Retain Customers through Social Media builds on the prior works of author Dave Evans. As an update to Evans's earlier book Social Media Marketing, the new Social Customer Experience connects the early cases presented in 2010 with significant, contemporary examples, key concepts, and best practices associated with the adoption of social technology by global brands. This latest edition offers a blueprint for transforming your organization's disparate social initiatives into a unified social experience strategy. Most people know that social technologies are transforming business, but few understand how those changes are happening across the organization. Whether in marketing, communications, customer care, digital media or product development these changes shape the way in which business manage the experience their customers have with the brand. Filled with practical examples of what to do, and illustrated with cases taken from real companies, Social Customer Experience fills in the gaps for companies who want to do more with social than just listen and experiment.Part I lays the groundwork by explaining the three waves of change that combine to form social customer experience: social technologies and their impact on Web 1.0 digital infrastructures; social customers and their impact on marketing and support operations; and the new discipline of customer experience management that is reframing the old sales-and-service-centric ways of thinking about how companies relate to customers. Part I concludes by defining the social customer experience ecosystem, both on and off your own web domain.Part II, "Your Social Presence," puts you on the ground, with tactics and examples for how to apply social technologies and achieve your business objectives, how to measure and analyze social data and show business value, and how to implement a best-practice approach to avoid common traps and pursue proven opportunities.Part III digs deeper into the five building blocks of social customer experience: organization, platform, content, people and tools. What's a social experience organization look like? What systems need to be in place? How do you get the most out of the social "objects" - content and other assets - that are the byproduct of great social customer experiences? How do connections between customers - the social graph - come into play? And what applications will you use - literally, what will you empower your customers to do? Part III answers these questions in the practical, method-driven style of authors Dave Evans and Joe Cothrel. Social Customer Experience features detailed exercises that show you how to translate learning into action, hands-on tutorials using today's social media tools and platforms, and compelling, modern case studies from organizations of all sizes--from the Fortune 500 to nonprofits and mom-n-pop main-street shops. As a bonus, the book also features resources and references to connect readers with the current thought leaders and sources of timely information.If you're interested in business, and how business is being reshaped by social technology, Social Customer Experience will show you a path to a new relationship with your customers, customers not only buy your products and services but get more out of them and go on to become partners in your business-selling, supporting, and innovating on your behalf.
Social Customer Relationship Management: Fundamentals, Applications, Technologies (Management for Professionals)
by Rainer Alt Olaf ReinholdSocial media has received considerable attention, and many potential benefits, as well as concerns, are now being discussed. This book explores how social media can successfully support business processes in marketing, sales and service in the context of customer relationship management (CRM). It presents the fundamentals of Social CRM and shows how small and large companies alike have implemented it.In turn, the book presents analytic and operational software tools that offer features for enhancing and streamlining interactions with customers. The book concludes with an overview of essential design areas that businesses need to bear in mind when introducing social media into their CRM strategies. In this regard, it also points out key success factors, limitations, and data protection aspects.
Social Customer Relationship Management: Grundlagen, Anwendungen und Technologien
by Rainer Alt Olaf ReinholdDieses Buch zeigt wie die Verbindung von Social Media mit Customer Relationship Management (CRM) Perspektiven für Marketing, Verkauf und Service schafft. Es kombiniert dazu Grundlagenwissen und Fallbeispiele. Für das Social CRM identifizieren die Autoren vier Verwendungszwecke sowie drei Umsetzungsstufen und thematisieren auch Fragen der Datenerschließung und der Datenqualität. Es richtet sich sowohl an Praktiker als auch an Lehrende und Studierende.