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Custodial Worker II: Passbooks Study Guide (Career Examination Series)
by National Learning CorporationThe Custodial Worker II Passbook® prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: reading and following written instructions; building cleaning; supervision and training; and more.
Custodian: Passbooks Study Guide (Career Examination Series #C-175)
by National Learning CorporationThe Custodian Passbook® prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: building cleaning; keeping simple inventory records; ability to read and follow written instructions; use and care of equipment, materials and supplies; knowledge of cleaning chemicals; sanitation; and other related areas.
Custodian-Engineer: Passbooks Study Guide (Career Examination Series #C-36)
by National Learning CorporationThe Custodian-Engineer Passbook® prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam.
The Custodian from the Black Lagoon (Black Lagoon Adventures Ser.)
by Mike ThalerIt's another scary day at Black Lagoon Elementary. . . .Somewhere in the dark caverns beneath the school lurks the custodian. Is he really a dark phantom figure wreaking havoc through out the school, making it boil hot all summer and freezing cold all winter? They say he's mechanically challenged too. He can't even change a light bulb with out blowing off the ceiling. The school's definitely in a fix with this custodian!
Customer Service & Banking Codes and Standards
by Indian Institute Of Banking Financeparamount importance. This is because, unlike other businesses which are sale oriented, banking is relationship oriented and hence, excellent customer service becomes the sine qua non as it provides the cutting edge for the successful functioning of a bank. For banks, it is important to not only attract customers but also to retain them and earn their continued goodwill/business/patronage.
Customer Service/Information Representative: Passbooks Study Guide (Career Examination Series)
by National Learning CorporationThe Customer Service/Information Representative Passbook® prepares you for your test by allowing you to take practice exams in the subjects you need to study. It provides hundreds of questions and answers in the areas that will likely be covered on your upcoming exam, including but not limited to: understanding and interpreting written information; interacting with the public; customer-service situations and practices; inductive reasoning; and other related areas.
Customer Service Management Training 101: Quick and Easy Techqniues That Get Great Results
by Renée EvensonBecoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providing feedback ò Monitoring performance ò Conducting meetings ò Managing challenges ò Listening ò Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, ôreal worldö practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
by Renée EvensonYour service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of "Customer Service Training 101" presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: projecting a positive attitude and making a great first impression; communicating effectively, both verbally and nonverbally; developing trust, establishing rapport, and making customers feel valued; and confidently handling difficult customers and situations. The new features include: 'How Do I Measure Up?' self-assessments, and 'Doing It Right' examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
Customer Service Training 101: Quick And Easy Techniques That Get Great Results
by Renee EvensonEmployees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:Create positive first impressionsSpeak and write effectivelyListen attentivelyIdentify needsDevelop trust, establish rapport, and make customers feel valuedConnect with people in person, on the phone, or via email or social mediaConfidently handle customer complaintsAnd moreCustomer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.
Customize Your Career: How To Develop A Winning Strategy To Move Up, Move Ahead, Or Move On
by Roz Usheroff<p>Techniques and strategies for professionals to bolster their job security by becoming a more valuable employee <p>Today's smartest employees know that, to keep themselves from the "firing" line, they must constantly increase their value to their employers, customers, and clients. <i>Customize Your Career</i> presents readers with a twostep process for becoming an indispensable employee, by first defining one's personal mission and then using that mission as a blueprint to develop a professional success strategy. <p>High-profile career builder Roz Usheroff has made her name by showing business professionals how to discover and develop their own intellectual property, even in uncertain and insecure economic climates. Here, she provides solid, workplace-proven strategies designed to help anyone: <p> <li>Enhance interpersonal and communication skills <li>Become recognized as a leader and change-agent <li>Master the finer points of business protocol</li> </p>
Cut College Costs Now!
by Corey SandlerDrawing on insider advice from a roundtable of college administrators and financial planners, Cut College Costs NOW! shows you the best ways to manage spending, apply for financial aid, and increase your eligibility for federal, state, and private funding. Also included is a line-by-line analysis of the two most important financial aid forms--the FAFSA application and the CSS/Profile. This comprehensive guide gives advance planning strategies for structuring finances before college application -- as well as how to restructure investments once the college bills start to arrive. Cut College Costs NOW! is the real deal on how to be a savvy college consumer. Corey Sandler is the author of the bestselling Performance Appraisal Phrasebook and has written more than 150 books on business and other topics.
Cut College Costs Now!: Surefire Ways to Save Thousands of Dollars
by Corey SandlerA Simon & Schuster eBook. Simon & Schuster has a great book for every reader.
Cut College Costs Now!
by Corey SandlerDrawing on insider advice from a roundtable of college administrators and financial planners, Cut College Costs NOW! shows you the best ways to manage spending, apply for financial aid, and increase your eligibility for federal, state, and private funding.
Cute Kawaii Doodles
by Sarah AlbertoBursting with ideas for illustrators and those who have never sketched before, this inspirational book will teach you how to draw more than 100 adorable doodles and super-cute characters in just a few easy steps. Starting with a simple shape such as a circle or a square, Sarah Alberto - aka Doodles by Sarah - shows you how to transform these into a quirky plant, a cute donut, a characterful face, a dainty cloud, and much, much more.Annotated with quick tips and tricks to explain the process, the visual steps will show you how to create a whole host of charming characters, using the ubiquitous ballpoint pen. Why a ballpoint pen? It's universal, affordable, and versatile, and allows you to create small details and sharp lines. Sarah also demonstrates how you can also use coloured pencils or markers to add extra life to your completed doodles.With the author's engaging, sweet and simple style, you'll be instantly inspired to pick up a pen and some paper and doodle like you've never done before!
Cutting a Figure: Fashioning Black Portraiture
by Richard J. PowellExamining portraits of black people over the past two centuries, Cutting a Figure argues that these images should be viewed as a distinct category of portraiture that differs significantly from depictions of people with other racial and ethnic backgrounds. The difference, Richard Powell contends, lies in the social capital that stems directly from the black subject's power to subvert dominant racist representations by evincing such traits as self-composure, self-adornment, and self-imagining. Powell forcefully supports this argument with evidence drawn from a survey of nineteenth-century portraits, in-depth case studies of the postwar fashion model Donyale Luna and the contemporary portraitist Barkley L. Hendricks, and insightful analyses of images created since the late 1970s. Along the way, he discusses major artists-- such as Frédéric Bazille, John Singer Sargent, James Van Der Zee, and David Hammons--alongside such overlooked producers of black visual culture as the Tonka and Nike corporations. Combining previously unpublished images with scrupulous archival research,Cutting a Figure illuminates the ideological nature of the genre and the centrality of race and cultural identity in understanding modern and contemporary portraiture.
Cutting Edge Fashion Illustration
by Erica SharpCutting-Edge Fashion Illustration is the go-to resource and inspiration if you're a budding fashion designer, fashion illustrator or just simply want to learn more illustration techniques.Covers all key areas of illustration using traditional, digital and mixed media methods, offering clear advice on how to manage color, textures, patterns and how to create your own fashion portfolio.Easy to follow step-by-step tutorials demonstrate each of the techniques, followed by a gallery of inspirational images show how to use each technique in your own illustrations.Erica is a fashion illustrator working with key fashion publications in London, UK, one of the world's leading cities of fashion, so her style is very commercial and current!
Cutting of Harp Strings: A Novel
by E. G. Kardos<p>In this coming-of-age novel, a man returns to boarding school for his high school reunion and remembers the friendship that changed his life.<p> <p>Eternally eager to please, Eli has lived the life everyone always expected of him. But when he returns to St. Augustine’s boarding school for his twenty-fifth high school reunion, he can’t help but wonder what kind of man he might have become if things had gone differently between him and Aiden, his roommate during senior year. Aiden was Eli’s polar opposite and their clashes were as profound as the friendship that grew and deepened between them. Until Aidan fulfilled the promise he once made to himself and changed their relationship forever.<p> <p>Restless for answers and filled with regret, Eli finally returns to the secret place he once shared with Aiden, searching for the peace that eluded him all his life.<p>
CWAP Certified Wireless Analysis Professional Official Study Guide
by David A. Westcott David D. Coleman Ben Miller Peter MackenzieThe official study guide for the Certified Wireless Analysis Professional certification from CWNPFour leading wireless experts thoroughly prepare you for the vendor-neutral CWAP exam administered by CWNP, the industry leader for enterprise Wi-Fi training and certification. This official study guide not only covers all exam objectives for the CWAP exam, it also prepares you to administer and troubleshoot complex enterprise WLAN environments.Covers all exam objectives for the Certified Wireless Analysis Professional (CWAP) examCovers 802.11 physical (PHY) and 802.11 MAC layer frame formats and technologiesAlso covers 802.11 operation and frame exchanges, spectrum analysis and troubleshooting, and protocol analysis and troubleshootingIncludes hands-on exercises using the Wireshark protocol analyzer and Fluke Network's Spectrum analyzer softwareCompanion CD includes two practice exams and over 150 electronic flashcardsAdvancing your skills as a wireless administrator professional? Start by passing the CWAP exam with the complete test prep you'll find in this practical study guide and CD.Note: CD-ROM materials for eBook purchases can be downloaded from http://booksupport.wiley.com.
CWDP® Certified Wireless Design Professional
by Shawn M. Jackman Matt Swartz Marcus Burton Thomas W. HeadThe official study guide for the Certified Wireless Design Professional (CWDP) exam from CWNP! This official guide is what you need to prepare for the vendor-neutral CWDP exam (PW0-250), which tests an IT professional's ability to design, plan, and troubleshoot a wireless network. Administered by CWNP, the industry leader for enterprise Wi-Fi training and certification, the CWDP exam is for those operating in large WLAN deployments. This practical guide not only covers all exam objectives, it also gives you practical information on designing for complex environments such as businesses, hospitals, educational facilities, and in outdoor spaces. Covers all exam objectives for the Certified Wireless Design Professional (CWDP) exam, exam PW0-250 Covers planning, developing a WLAN design strategy and RF, conducting advanced site surveying, developing 802. 11 security, and troubleshooting Companion CD includes two practice exams and over 100 electronic flashcards Sybex is the official publisher for Certified Wireless Network Professional, Inc. , the certifying vendor for the CWAP program If you want to prepare for CWNP certification, a Sybex Study Guide is what you need! Note: CD-ROM materials for eBook purchases can be downloaded from http://booksupport. wiley. com.
CWNA: Certified Wireless Network Administrator Official Study Guide
by David A. Westcott David D. ColemanUpdated edition of this top-selling CWNA study guideSybex is the official publisher for CWNP, Inc., the organization behind the the CWNA certification. The new edition of Sybex's top-selling CWNA Study Guide covers the latest CWNA Exam, PW0-105. If you're preparing for the exam, you'll find full coverage of radio frequency (RF) technologies, as well as IEEE 802.11 regulations and standards, protocols and devices, network security, and much more. This detailed book not only covers all exam objectives, it also includes practical chapter review questions and hands-on exercises. The book's website offers additional practice exams and flashcards, demo software, and more.Prepares you for Exam PW0-105, the new CWNA exam administered by the Certified Wireless Network Professional, Inc.Covers all exam objectives, including radio frequency (RF) technologies and IEEE 802.11 regulations and standards, protocols and devices, network implementation, network security, and RF site surveyingIncludes practical examples and review questions to reinforce learningDiscusses the latest information on wireless trends, protocols, and standards--helpful whether you're preparing for the exam or notProvides additional practice exams, electronic flashcards, demo software, and more from the book's accompanying websiteCWNA certification is the foundation for any professional who uses wireless networks--and a springboard to more advanced wireless certifications. Get started today with this detailed CWNA prep guide.Note: CD-ROM materials for eBook purchases can be downloaded from http://booksupport.wiley.com.
CWNA Certified Wireless Network Administrator Official Study Guide
by Coleman David D. Westcott David A.Sybex is now the official publisher for CWNP, the certifying vendor for the CWNA program. This valuable guide covers all objectives for the newest version of the PW0-104 exam, including radio technologies; antenna concepts; wireless LAN hardware and software; network design, installation and management; wireless standards and organizations; 802. 11 network architecture; wireless LAN security; performing site surveys; and troubleshooting. Also included are hands-on exercises, chapter review questions, a detailed glossary, and a pre-assessment test. The CD-ROM features two bonus exams, over 150 flashcards, and numerous White Papers and demo software. Note: CD-ROM materials for eBook purchases can be downloaded from CWNP's website at www. cwnp. com/sybex.
CWNA Certified Wireless Network Administrator Study Guide: Exam CWNA-107
by David A. Westcott David D. ColemanThe bestselling CWNA study guide, updated for the latest exam The CWNA: Certified Wireless Network Administrator Study Guide is the ultimate preparation resource for the CWNA exam. Fully updated to align with the latest version of the exam, this book features expert coverage of all exam objectives to help you internalize essential information. A pre-assessment test reveals what you already know, allowing you to focus your study time on areas in need of review, while hands-on exercises allow you to practice applying CWNA concepts to real-world scenarios. Expert-led discussion breaks complex topics down into easily-digestible chucks to facilitate clearer understanding, and chapter review questions help you gauge your progress along the way. You also get a year of free access to the Sybex online interactive learning environment, which features additional resources and study aids including bonus practice exam questions. The CWNA exam tests your knowledge of regulations and standards, protocols and devices, network implementation, security, and RF site surveying. Thorough preparation gives you your best chance of passing, and this book covers it all with a practical focus that translates to real on-the-job skills. Study 100% of the objectives for Exam CWNA-107 Assess your practical skills with hands-on exercises Test your understanding with challenging chapter tests Access digital flashcards, white papers, bonus practice exams, and more The CWNA certification is a de facto standard for anyone working with wireless technology. It shows employers that you have demonstrated competence in critical areas, and have the knowledge and skills to perform essential duties that keep their wireless technology functioning and safe. The CWNA: Certified Wireless Network Administrator Study Guide gives you everything you need to pass the exam with flying colors.
CWNA Certified Wireless Network Administrator Study Guide: Exam CWNA-108
by David A. Westcott David D. ColemanThe #1 selling Wi-Fi networking reference guide in the world The CWNA: Certified Wireless Network Administrator Study Guide is the ultimate preparation resource for the CWNA exam. Fully updated to align with the latest version of the exam, this book features expert coverage of all exam objectives to help you pass the exam. But passing the exam is just a first step. For over 16 years, the CWNA Study Guide has helped individuals jump-start their wireless networking careers. Wireless networking professionals across the globe use this book as their workplace reference guide for enterprise Wi-Fi technology. Owning this book provides you with a foundation of knowledge for important Wi-Fi networking topics, including: Radio frequency (RF) fundamentals 802.11 MAC and medium access Wireless LAN topologies and architecture WLAN design, troubleshooting and validation Wi-Fi networking security The book authors have over 40 years of combined Wi-Fi networking expertise and provide real-world insights that you can leverage in your wireless networking career. Each of the book’s 20 chapters breaks down complex topics into easy to understand nuggets of useful information. Each chapter has review questions that help you gauge your progress along the way. Additionally, hands-on exercises allow you to practice applying CWNA concepts to real-world scenarios. You also get a year of free access to the Sybex online interactive learning environment, which features additional resources and study aids, including bonus practice exam questions. The CWNA certification is a de facto standard for anyone working with wireless technology. It shows employers that you have demonstrated competence in critical areas, and have the knowledge and skills to perform essential duties that keep their wireless networks functioning and safe. The CWNA: Certified Wireless Network Administrator Study Guide gives you everything you need to pass the exam with flying colors.
The CWP and EMHP Handbook: CBT Essentials with Children and Young People
by Hugh MillerAs an Education Mental Health Practitioner (EMHP) or Children's Wellbeing Practitioner (CWP), you have to think on your feet, manage a caseload, deal with emotional distress and try and not get indigestion as you cram down a sandwich on your way to your next session.This down-to-earth survival guide helps trainees and newly qualified practitioners cope with the stressful demands of these new and challenging roles. Full of case examples and practical tools and strategies, this book will give you the confidence to assess, set goals, and deliver effective interventions for anxiety and depression. It also provides invaluable support on tricky topics such as disclosures of risk and safeguarding issues, working effectively with parents, dealing with resistance and conflict, caring for yourself, and signposting when a situation is outside the remit of your role.
CWSP: Exam CWSP-205
by Bryan E. Harkins David D. Coleman David A. WestcottThe most detailed, comprehensive coverage of CWSP-205 exam objectives CWSP: Certified Wireless Security Professional Study Guide offers comprehensive preparation for the CWSP-205 exam. Fully updated to align with the new 2015 exam, this guide covers all exam objectives and gives you access to the Sybex interactive online learning system so you can go into the test fully confident in your skills. Coverage includes WLAN discovery, intrusion and attack, 802.11 protocol analysis, wireless intrusion prevention system implementation, Layer 2 and 3 VPN over 802.11 networks, managed endpoint security systems, and more. Content new to this edition features discussions about BYOD and guest access, as well as detailed and insightful guidance on troubleshooting. With more than double the coverage of the "official" exam guide, plus access to interactive learning tools, this book is your ultimate solution for CWSP-205 exam prep. The CWSP is the leading vendor-neutral security certification administered for IT professionals, developed for those working with and securing wireless networks. As an advanced certification, the CWSP requires rigorous preparation -- and this book provides more coverage and expert insight than any other source. Learn the ins and outs of advanced network security Study 100 percent of CWSP-205 objectives Test your understanding with two complete practice exams Gauge your level of preparedness with a pre-test assessment The CWSP is a springboard for more advanced certifications, and the premier qualification employers look for in the field. If you've already earned the CWTS and the CWNA, it's time to take your career to the next level. CWSP: Certified Wireless Security Professional Study Guide is your ideal companion for effective, efficient CWSP-205 preparation.