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Let the People Rule: How Direct Democracy Can Meet the Populist Challenge
by John G. MatsusakaHow referendums can diffuse populist tensions by putting power back into the hands of the peoplePropelled by the belief that government has slipped out of the hands of ordinary citizens, a surging wave of populism is destabilizing democracies around the world. As John Matsusaka reveals in Let the People Rule, this belief is based in fact. Over the past century, while democratic governments have become more efficient, they have also become more disconnected from the people they purport to represent. The solution Matsusaka advances is familiar but surprisingly underused: direct democracy, in the form of referendums. While this might seem like a dangerous idea post-Brexit, there is a great deal of evidence that, with careful design and thoughtful implementation, referendums can help bridge the growing gulf between the government and the people.Drawing on examples from around the world, Matsusaka shows how direct democracy can bring policies back in line with the will of the people (and provide other benefits, like curbing corruption). Taking lessons from failed processes like Brexit, he also describes what issues are best suited to referendums and how they should be designed, and he tackles questions that have long vexed direct democracy: can voters be trusted to choose reasonable policies, and can minority rights survive majority decisions? The result is one of the most comprehensive examinations of direct democracy to date—coupled with concrete, nonpartisan proposals for how countries can make the most of the powerful tools that referendums offer.With a crisis of representation hobbling democracies across the globe, Let the People Rule offers important new ideas about the crucial role the referendum can play in the future of government.
Let the Students Speak! A History of the Fight for Free Expression in American Schools
by David L. Hudson Jr.From a trusted scholar and powerful story teller, an accessible and lively history of free speech, for and about students. Let the Students Speak! details the rich history and growth of the First Amendment in public schools, from the early nineteenth-century's failed student free-expression claims to the development of protection for students by the U.S. Supreme Court. David Hudson brings this history vividly alive by drawing from interviews with key student litigants in famous cases, including John Tinker of Tinker v. Des Moines Independent School District and Joe Frederick of the "Bong Hits 4 Jesus" case, Morse v. Frederick. He goes on to discuss the raging free-speech controversies in public schools today, including dress codes and uniforms, cyberbullying, and the regulation of any violent-themed expression in a post-Columbine and Virginia Tech environment. This book should be required reading for students, teachers, and school administrators alike.
Let Them Not Return: Sayfo â The Genocide Against the Assyrian, Syriac, and Chaldean Christians in the Ottoman Empire (War and Genocide #26)
by Soner O. Barthoma Naures Atto David GauntThe mass killing of Ottoman Armenians is today widely recognized, both within and outside scholarly circles, as an act of genocide. What is less well known, however, is that it took place within a broader context of Ottoman violence against minority groups during and after the First World War. Among those populations decimated were the indigenous Christian Assyrians (also known as Syriacs or Chaldeans) who lived in the borderlands of present-day Turkey, Iran, and Iraq. This volume is the first scholarly edited collection focused on the Assyrian genocide, or "Sayfo" (literally, "sword" in Aramaic), presenting historical, psychological, anthropological, and political perspectives that shed much-needed light on a neglected historical atrocity.
Let Us Dream: The Path to a Better Future
by Pope FrancisIn this uplifting and practical book, written in collaboration with his biographer, Austen Ivereigh, the preeminent spiritual leader explains why we must—and how we can—make the world safer, fairer, and healthier for all people now.In the COVID crisis, the beloved shepherd of over one billion Catholics saw the cruelty and inequity of our society exposed more vividly than ever before. He also saw, in the resilience, generosity, and creativity of so many people, the means to rescue our society, our economy, and our planet. In direct, powerful prose, Pope Francis urges us not to let the pain be in vain. He begins Let Us Dream by exploring what this crisis can teach us about how to handle upheaval of any kind in our own lives and the world at large. With unprecedented candor, he reveals how three crises in his own life changed him dramatically for the better. By its very nature, he shows, crisis presents us with a choice: we make a grievous error if we try to return to some pre-crisis state. But if we have the courage to change, we can emerge from the crisis better than before.Francis then offers a brilliant, scathing critique of the systems and ideologies that conspired to produce the current crisis, from a global economy obsessed with profit and heedless of the people and environment it harms, to politicians who foment their people&’s fear and use it to increase their own power at their people&’s expense. He reminds us that Christians&’ first duty is to serve others, especially the poor and the marginalized, just as Jesus did. Finally, the Pope offers an inspiring and actionable blueprint for building a better world for all humanity by putting the poor and the planet at the heart of new thinking. For this plan, he draws not only on sacred sources, but on the latest findings from renowned scientists, economists, activists, and other thinkers. Yet rather than simply offer prescriptions, he shows how ordinary people acting together despite their differences can discover unforeseen possibilities.Along the way, he offers dozens of wise and surprising observations on the value of unconventional thinking, on why we must dramatically increase women&’s leadership in the Church and throughout society, on what he learned while scouring the streets of Buenos Aires with garbage-pickers, and much more.Let Us Dream is an epiphany, a call to arms, and a pleasure to read. It is Pope Francis at his most personal, profound and passionate. With this book and with open hearts, we can change the world.
"Let Us Vote!": Youth Voting Rights and the 26th Amendment
by Jennifer FrostThe fascinating tale of how a bipartisan coalition worked successfully to lower the voting age“Let Us Vote!” tells the story of the multifaceted endeavor to achieve youth voting rights in the United States. Over a thirty-year period starting during World War II, Americans, old and young, Democrat and Republican, in politics and culture, built a movement for the 26th Amendment to the US Constitution, which lowered the voting age from twenty-one to eighteen in 1971. This was the last time that the United States significantly expanded voting rights.Jennifer Frost deftly illustrates how the political and social movements of the time brought together bipartisan groups to work tirelessly in pursuit of a lower voting age. In turn, she illuminates the process of achieving political change, with the convergence of “top-down” initiatives and “bottom-up” mobilization, coalition-building, and strategic flexibility. As she traces the progress toward achieving youth suffrage throughout the ’60s, Frost reveals how this movement built upon the social justice initiatives of the decade and was deeply indebted to the fight for African American civil and voting rights.2021 marks the fiftieth anniversary of this important constitutional amendment and comes at a time when scrutiny of both voting age and voting rights has been renewed. As the national conversation around climate crisis, gun violence, and police brutality creates a new call for a lower voting age, “Let Us Vote!” provides an essential investigation of how this massive political change occurred, and how it could be brought about again.
Lethal Force: My Life As the Met’s Most Controversial Marksman
by Tony LongTony Long was the best ‘shot’ the Met ever had. Under the codename ‘Echo 7’, he was ‘licenced to kill’ bringing down scores of targets, sometimes with deadly force. In 1985 he opened fire on a suspect to save a four-year-old girl whose mother had been stabbed to death by her assailant. Two years later he was involved in another high profile shooting while confronting three armed criminals. On both occasions Tony was commended by the Metropolitan Police Commissioner. But in the spring of 2005, coming face to face with suspected drug dealer and armed robber Azelle Rodney, a volley of point blank shots would bring his career crashing to an end, tarnish his reputation and leave him fighting a murder charge and possible life sentence. From life or death cases and botched operations to political fallouts, this book charts the controversial career from rookie seventies beat cop to Long's command of SO19 – the Met’s most elite specialist firearms unit. Long’s personal testimony and professional insight raises serious issues about the duties, pressures and responsibilities that fall on the shoulders of those we task to risk their lives, and take the lives of others, in our name.
Lethal Force and New Zealand Police: The History, Law, Practice and Reality of Lethal Force Use by a Well-Armed and Capable National Police Service
by Richard S. ShorttThis book challenges the notion that the New Zealand Police are one of only four global police services that does not have routinely armed officers, using arguments and facts drawn from 2000 to 2019, a period of important change for the organisation and its relationship with firearms, particularly following the outrages of the Christchurch mosques terrorist massacres in 2019, and the 2020 shooting death of a young police constable in Aotearoa New Zealand. This book provides a brief history of the Police from its beginnings to the present day with a specific focus on its relationship with firearms, which contextualize the law that justifies use of lethal force in a country that has abolished the death penalty. It examines police policies, procedures, training and structures governing deployment and use of firearms in Aotearoa New Zealand, and the independent oversight that now applies to fatal and non-fatal shootings by Police. Using 43 publicly released oversight agency reports and data directly related to police shootings, such as who is being shot, this book investigates how the police are using lethal force, who is being affected, and what this might mean for the service with regards to the operational deployment of firearms and the potential for use of lethal force within the community into the future.
Lethal Injection and the False Promise of Humane Execution
by Austin SaratWith a history marked by incompetence, political maneuvering, and secrecy, America's "most humane" execution method is anything but. From the beginning of the Republic, this country has struggled to reconcile its use of capital punishment with the Constitution's prohibition of cruel punishment. Death penalty proponents argue both that it is justifiable as a response to particularly heinous crimes, and that it serves to deter others from committing them in the future. However, since the earliest executions, abolitionists have fought against this state-sanctioned killing, arguing, among other things, that the methods of execution have frequently been just as gruesome as the crimes meriting their use. Lethal injection was first introduced in order to quell such objections, but, as Austin Sarat shows in this brief history, its supporters' commitment to painless and humane death has never been certain. This book tells the story of lethal injection's earliest iterations in the United States, starting with New York state's rejection of that execution method almost a century and half ago. Sarat recounts lethal injection's return in the late 1970s, and offers novel and insightful scrutiny of the new drug protocols that went into effect between 2010 and 2020. Drawing on rare data, he makes the case that lethal injections during this time only became more unreliable, inefficient, and more frequently botched. Beyond his stirring narrative history, Sarat mounts a comprehensive condemnation of the state-level maneuvering in response to such mishaps, whereby death penalty states adopted secrecy statutes and adjusted their execution protocols to make it harder to identify and observe lethal injection's flaws. What was once touted as America's most humane execution method is now its most unreliable one. What was once a model of efficiency in the grim business of state killing is now marked by mayhem. The book concludes by critically examining the place of lethal injection, and the death penalty writ large, today.
Lethal Intent
by Cara C. PutmanIf they expected silence, they hired the wrong woman. Caroline Bragg&’s life has never been better. She and Brandon Lancaster are taking their relationship to the next level, and she has a new dream job as legal counsel for Praecursoria—a research lab that is making waves with its cutting-edge genetic therapies. The company&’s leukemia treatments even promise to save desperately sick kids—kids like eleven-year-old Bethany, a critically ill foster child at Brandon&’s foster home. When Caroline&’s enthusiastic boss wants to enroll Bethany in experimental trials prematurely, Caroline objects, putting her at odds with her colleagues. They claim the only goal at Praecursoria is to save lives. But does someone have another agenda? Brandon faces his own crisis. As laws governing foster homes shift, he&’s on the brink of losing the group home he&’s worked so hard to build. When Caroline learns he&’s a Praecursoria investor, it becomes legally impossible to confide in him. Will the secrets she keeps become a wedge that separates them forever? And can she save Bethany from the very treatments designed to heal her? This latest romantic legal thriller by bestseller Cara Putman shines a light on the shadowy world of scientific secrets and corporate vendettas—and the ethical dilemmas that plague the place where science and commerce meet.&“Intriguing characters. Romantic tension. Edge-of-your-seat suspense. And a fast-paced ending that will leave you exhausted (in a good way!).&” —Robert Whitlow, award-winning author of Promised Land
Lethal Legacy (Alexandra Cooper #11)
by Linda FairsteinWhen Assistant District Attorney Alexandra Cooper is summoned to Tina Barr's apartment on Manhattan's Upper East Side, she finds a neighbour convinced that the young woman has been assaulted. But the terrified victim, a conservator of rare books and maps, denies that and refuses to co-operate with Alex and the police investigators. Tina disappears, and then another woman is found murdered in the same apartment, with an extremely valuable book at her side. The book has probably been stolen, but from whom and how? Pursuing the murderer Alex is drawn into the strange and privileged world of rich and secretive book collectors, where avarice and greed is as strong an inheritance as wealth..In a beguiling mix and history and suspense Linda Fairstein takes readers on a breath-taking ride through collections of beautiful first editions, supposedly 'lost' atlases, and deep into the hidden rooms and tunnels of the great New York Public Library.
Let's Get Free
by Paul ButlerDrawing on his personal fascinating story as a prosecutor, a defendant, and an observer of the legal process, Paul Butler offers a sharp and engaging critique of our criminal justice system. He argues against discriminatory drug laws and excessive police power and shows how our policy of mass incarceration erodes communities and perpetuates crime. Controversially, he supports jury nullification-or voting "not guilty" out of principle-as a way for everyday people to take a stand against unfair laws, and he joins with the "Stop Snitching" movement, arguing that the reliance on informants leads to shoddy police work and distrust within communities. Butler offers instead a "hip hop theory of justice," parsing the messages about crime and punishment found in urban music and culture. Butler's argument is powerful, edgy, and incisive.
Let's Get Free
by Paul ButlerDrawing on his personal fascinating story as a prosecutor, a defendant, and an observer of the legal process, Paul Butler offers a sharp and engaging critique of our criminal justice system. He argues against discriminatory drug laws and excessive police power and shows how our policy of mass incarceration erodes communities and perpetuates crime. Controversially, he supports jury nullification-or voting "not guilty" out of principle-as a way for everyday people to take a stand against unfair laws, and he joins with the "Stop Snitching" movement, arguing that the reliance on informants leads to shoddy police work and distrust within communities. Butler offers instead a "hip hop theory of justice," parsing the messages about crime and punishment found in urban music and culture. Butler's argument is powerful, edgy, and incisive.
Let's Get Free: A Hip-Hop Theory of Justice
by Paul ButlerDrawing on his personal fascinating story as a prosecutor, a defendant, and an observer of the legal process, Paul Butler offers a sharp and engaging critique of our criminal justice system. He argues against discriminatory drug laws and excessive police power and shows how our policy of mass incarceration erodes communities and perpetuates crime. Controversially, he supports jury nullification-or voting "not guilty" out of principle-as a way for everyday people to take a stand against unfair laws, and he joins with the "Stop Snitching" movement, arguing that the reliance on informants leads to shoddy police work and distrust within communities. Butler offers instead a "hip hop theory of justice," parsing the messages about crime and punishment found in urban music and culture. Butler's argument is powerful, edgy, and incisive.
Let's Get Free: A Hip-hop Theory of Justice
by Paul ButlerPaul Butler was an ambitious federal prosecutor, a Harvard Law grad who gave up his corporate law salary to fight the good fight--until one day he was arrested on the street and charged with a crime he didn't commit.
A Letter to Liberals: Censorship and COVID: An Attack on Science and American Ideals (Children’s Health Defense)
by Robert F. Kennedy Jr.A leading Democrat challenges his party to return to liberal values and evidence-based science Democrats were the party of intellectual curiosity, critical thinking, and faith in scientific and liberal empiricism. They once took pride in understanding how to read science critically, exercising healthy skepticism toward notoriously corrupt entities like the drug companies that brought us the opioid crisis, and were outraged by the phenomenon of &“agency capture&” and the pervasive control of private interests over Congress, the media, and the scientific journals. During the COVID pandemic, these attitudes have taken a back seat to blind faith in government mandates and countermeasures driven by pharmaceutical companies and captive federal agencies, promoted by corporate media, and cynically exploiting the fears of the American people. A Letter to Liberals is Robert F. Kennedy Jr.&’s, challenge to &“lockdown liberalism&’s&” embrace of policies that are an affront to once cherished precepts. Kennedy invites readers to look at the data in order to answer questions such as:Did COVID vaccines really save millions and end the pandemic?Why were the lowest COVID death rates in countries and states that relied on therapeutic drugs, and in countries with the lowest vaccination rates?Did vaccines prevent infection or transmission as officials promised?Why do COVID vaccines appear to show &“negative efficacy&”—making the vaccinated more susceptible to COVID.Why does the most reliable data suggest that COVID vaccines do not lower the risk of death and hospitalization.Should government technocrats be partnering with media and social media titans to censor and suppress the questioning of government policies?And why have so many liberals abandoned fundamental Constitutional principles in their headlong rush to embrace pandemic policies pushed by captured bureaucrats, feckless politicians, a compromised news media, and Big Pharma?In his November 2021 book The Real Anthony Fauci, which sold over 1,000,000 copies, Kennedy made predictions that have matured from &“conspiracy theories&” to proven facts. Among these: Masks Are Ineffective and DangerousSocial Distancing Was Not Science-BasedSchool Closures Were Not Science-BasedLockdowns Were CounterproductiveVaccinating Children Causes More Harm and Death Than It AvertsOfficials Wrongly Used PCR Tests to Justify the CountermeasuresCOVID-19 May Have Come from Wuhan LabNatural Immunity is Superior to Vaccine Immunity Kennedy throws down the gauntlet for the kind of vigorous scientific debate that liberals have long stood for and strives to ensure that unbiased honesty and well-researched thought is brought to bear on one of the most important and still unfolding chapters in human history.
Letter to the American Church
by Eric MetaxasIn an earnest and searing wake-up call, the author of the bestseller Bonhoeffer: Pastor, Martyr, Prophet, Spy warns of the haunting similarities between today&’s American church and the German church of the 1930s. Echoing Bonhoeffer&’s prophetic call, Eric Metaxas exhorts his fellow Christians to repent of their silence in the face of evil before it is too late.
Letters from a Stoic: The Ancient Classic (Capstone Classics)
by Seneca Donald RobertsonDISCOVER THE ENDURING LEGACY OF ANCIENT STOICISM Since Roman antiquity, Lucius Annaeus Seneca&’s Letters have been one of the greatest expressions of Stoic philosophy. In a highly accessible and timeless way, Seneca reveals the importance of cultivating virtue and the fleeting nature of time, and how being clear sighted about death allows us to live a life of meaning and contentment. Letters from a Stoic continues to fascinate and inspire new generations of readers, including those interested in mindfulness and psychological techniques for well-being. This deluxe hardback selected edition includes Seneca&’s first 65 letters from the Richard M. Gummere translation. An insightful introduction by Donald Robertson traces Seneca&’s busy life at the centre of Roman power, explores how he reconciled his Stoic outlook with vast personal wealth, and highlights Seneca&’s relevance for the modern reader.
The Letters of Sacco and Vanzetti
by Nicola Sacco Bartolomeo VanzettiCommemorating the eightieth anniversary of Sacco and Vanzetti's execution- with a new cover and new foreword Electrocuted in 1927 for the murder of two guards in Massachusetts, the Italian- American anarchists Nicola Sacco and Bartolomeo Vanzetti defied the verdict against them, maintaining their innocence to the end. Whether they were guilty continues to be the subject of debate today. First published in 1928, Sacco and Vanzetti's letters represent one of the great personal documents of the twentieth century: a volume of primary source material as famous for the splendor of its impassioned prose as for the brilliant light it sheds on the characters of the two dedicated anarchists who became the focus of worldwide attention. .
Letters On Education: With Observations On Religious And Metaphysical Subjects (Cambridge Library Collection)
by Catharine MacaulayFirst published in 1790, this collection of letters presents the mature views of Catharine Macaulay (1731-91) on education and related topics. Famed as an impassioned writer on history and politics, she defied eighteenth-century preconceptions of what it was possible and appropriate for women to achieve. Ranging across a broad spectrum of subjects, from diet and reading to pastimes, religion and discipline, this work reflects her enlightened thinking. She compares the educational situation in England to the contemporary French and American systems, and even those of ancient Rome and Sparta. Championing equality in education regardless of gender, Macaulay argues for the instruction of girls within a co-educational system, seeing this as the only way to improve female standing in society. Also reissued in this series is her eight-volume History of England (1763-83), which traces the upheavals of the seventeenth century.
Letters on Ethics: To Lucilius (The Complete Works of Lucius Annaeus Seneca)
by Lucius Annaeus Seneca A. A. Long Margaret GraverThe Roman statesman and philosopher Seneca (4 BCE-65 CE) recorded his moral philosophy and reflections on life as a highly original kind of correspondence. Letters on Ethics includes vivid descriptions of town and country life in Nero's Italy, discussions of poetry and oratory, and philosophical training for Seneca's friend Lucilius. This volume, the first complete English translation in nearly a century, makes the Letters more accessible than ever before. Written as much for a general audience as for Lucilius, these engaging letters offer advice on how to deal with everything from nosy neighbors to sickness, pain, and death. Seneca uses the informal format of the letter to present the central ideas of Stoicism, for centuries the most influential philosophical system in the Mediterranean world. His lively and at times humorous expositions have made the Letters his most popular work and an enduring classic. Including an introduction and explanatory notes by Margaret Graver and A. A. Long, this authoritative edition will captivate a new generation of readers.
Letters to a Young Doctor
by Richard SelzerA timeless collection of advice, operating-room wisdom, and reflections on the practice of medicine, from the &“best of the writing surgeons&” (Chicago Tribune). &“Richard Selzer does for medicine what Jacques Cousteau does for the sea,&” raved The New York Times of this extraordinary collection. &“He transports the reader to a world that most of us never see, a world that is vivid and powerful, often overwhelming, occasionally fantastic.&” In this collection of highly candid, insightful, and unexpectedly humorous essays, the erstwhile surgeon turned Yale School of Medicine professor addresses both the brutality and the beauty of a profession in which saving and losing lives is all in a day&’s work. A number of these pieces take the form of letters offering counsel to aspiring physicians. Featuring wry and witty observations on matters of life and death, medical ethics, and the awesome responsibilities of being a surgeon, Letters to a Young Doctor should be required reading for all medical students—and anyone interested in the endless miracle that is the human body. "No one writes about the practice of medicine with Selzer's unique combination of mystery and wonder,&” observed the Los Angeles Times, while The New York Times praised Selzer&’s &“marvelous insight and potent imagery&” for making &“his tales of surgery and medicine both works of art and splendid tools of instruction.&”
Letters to a Young Lawyer
by Alan M. DershowitzAs defender of both the righteous and the questionable, Alan Dershowitz has become perhaps the most famous and outspoken attorney in the land. Whether or not they agree with his legal tactics, most people would agree that he possesses a powerful and profound sense of justice. In this meditation on his profession, Dershowitz writes about life, law, and the opportunities that young lawyers have to do good and do well at the same time.We live in an age of growing dissatisfaction with law as a career, which ironically comes at a time of unprecedented wealth for many lawyers. Dershowitz addresses this paradox, as well as the uncomfortable reality of working hard for clients who are often without many redeeming qualities. He writes about the lure of money, fame, and power, as well as about the seduction of success. In the process, he conveys some of the "tricks of the trade" that have helped him win cases and become successful at the art and practice of "lawyering."
Letting Your Property (Pocket Lawyer)
by Mark Fairweather Rosy BorderIf you are thinking of renting out a house or flat, this book will give you everything you need to become a successful landlord. It advises you about your legal responsibilities, about choosing and vetting a tenant and about the tenancy agreement itself.
Leveraging Corporate Responsibility: The Stakeholder Route to Maximizing Business and Social Value
by Daniel Korschun Sankar Sen C. B. BhattacharyaThe corporate social and environmental responsibility movement, known more generally as corporate responsibility (CR), shows little sign of waning. Almost all large corporations now run some form of corporate responsibility program. Despite this widespread belief that CR can simultaneously improve societal welfare and corporate performance, most companies are largely in the dark when it comes to understanding how their stakeholders think and feel about these programs. This book argues that all companies must understand how and why stakeholders react to such information about companies and their actions. It examines the two most important stakeholder groups to companies - consumers and employees - to comprehend why, when and how they react to CR. Armed with this insight, it shows how companies can maximize the value of their CR initiatives by fostering strong stakeholder relationships to develop, implement and evaluate compelling social responsibility programs that generate value for both the company and its stakeholders.
Leveraging Emotional and Artificial Intelligence for Organisational Performance
by Catherine PrenticeThis book takes a fresh stance and views EI and AI as services that are provided by service employees and machines as organisational offerings to customers. As emotional intelligence (EI) and artificial intelligence (AI) have been cited to have broad effects on individuals, businesses and beyond, this book is focused on the organisational context, specifically how they affect employees and customers from a marketing perspective. The stance in this book is consistent with the conceptualisation of a service. This book holds that intelligence in businesses must turn into organisational assets to manifest their values. Further, this book explores this service-dominant logic era, and compared to tangible products, service plays a key role in organisational performance and customer relationship with the organisation. Intelligence exhibited either by human or machine is not a tangible product, but can be utilised as a service to assist employees in performing tasks and delivering services as well as facilitating business transaction and customer experience.This book is structured as follows. Chapters 2 and 3 demystify emotional and artificial intelligence, from different perspectives, including conceptualisations, the history and evolution of the concepts, how they function and where they can apply to. These discussions help readers understand what exactly these two intelligences are. Chapters 4 and 5 analyse how emotional intelligence is related to employees and customers, respectively, with a focus on service organisations. Chapters 6–8 are dedicated to anatomising AI and how it is operationalised as a service to influence employees and customers. Specifically, viewing AI as a service, Chapter 6 examines the impact of AI service quality and how it is related to employee service quality. Chapter 7 analyses the influence of AI service quality on customers. Based on the discussion in Chapters 6 and 7, Chapter 8 is extended to develop a scale to measure such AI service, named AI service quality.The last three chapters of this book integrate EI and AI to analyse their respective impacts on employees and customers. Chapter 9 proposes EI as a moderator of AI, whereas Chapter 10 proposes AI as a moderator of EI. Chapter 11 employs service profit chain to integrate EI and AI in the chain relationship to understand their effects on both employees and customers. This chapter broadly covers the service industry with a focus on tourism and hospitality sector. The discussion on the impact of EI and AI is complemented with empirical studies conducted in tourism or hospitality context to address their effects in these sectors.