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Service Industries and Asia Pacific Cities: New Development Trajectories (Routledge Studies in the Growth Economies of Asia)
by P. W. Daniels K. C. Ho T. A. HuttonDuring the second half of the twentieth century, development in the Asia-Pacific region has been dominated by industrialization. However, at the beginning of the twenty-first century, services, in particular, finance, information and creative services, have become deeply embedded in the processes of urban growth. In Asia-Pacific the rise of service industries has lead to national modernization programmes and globalization strategies. Services are also driving change in the internal form of city regions and are being actively deployed as instruments of metropolitan reconfiguration and land use changes. These changes have created problems such as social polarization and the displacement of traditional industries and residential districts. Also, there are tensions between local and global processes in the development of service industries, and between the imperatives of competitive advantage and sustainable development.Service Industries and Asia Pacific Cities brings together a multi-disciplinary team of experts to explore and illustrate the theoretical, conceptual and practical issues arising from the transformation of Asia-Pacific cities by service industries.
Service-Learning: Theory and Practice
by Iqbal Ahmad Rani GulThis book examines key concepts, principles, and applications of the service-learning approach. Service-learning is a community-based educational approach to improve a student’s academic, personal, leadership, civic, and professional development through civic engagement. Unlike other traditional approaches to education, service-learning students can use their classroom-based knowledge and skills in a real-life context in collaboration with community organisations and residents. This volume explores the theory, research, and practices of how service-learning is understood, implemented, and evaluated in different contexts. It provides essential guidelines to implement and integrate service-learning at educational institutions through extensive discussions on the principles, philosophical challenges, opportunities, and its applications. Key themes include: • Theory of service-learning • Concept of service-learning • Challenges to service-learning • Applications of service-learning • Service-learning as professional development • Service-learning as communication Accessibly written, this book would be of interest to faculty, students, community organisations, and researchers working in the areas of education, pedagogy, sociology, and social work.
Service-Learning for Disaster Resilience: Partnerships for Social Good (Routledge Research in Public Administration and Public Policy)
by Lucia Velotti Rebecca Morgenstern Brenner Elizabeth A. DunnThis book is the first to discuss, in practical and theoretical terms, the pedagogical approach of service-learning to establish partnerships for social good that build disaster resilience. Across twelve chapters a collection of academics and practitioners provide insights on the benefits of utilizing service-learning to address existing needs, build community capacity, and strengthen social networks while enhancing student learning. Key features: Discuss how sustainable service-learning partnerships can contribute to building disaster-resilient communities; Provide practical tools to cultivate and manage collaborative partnerships, and engage in reflective practices; Integrate disciplines to create innovative approaches to complex problems; Share best practices, lessons learned, and case examples that identify strategies for integrating service-learning and research into course design; Offer considerations for ethical decision-making and for the development of equitable solutions when engaging with stakeholders; Identify strategies to bridge the gap between academia and practice while highlighting resources that institutions of higher education can contribute toward disaster preparedness, response, recovery, and mitigation. Service-Learning for Disaster Resilience will serve as a user-friendly guide for universities, local government agencies, emergency management professionals, community leaders, and grassroots initiatives in affected communities.
Service-Learning for Disaster Resilience: Partnerships for Social Good (Routledge Research in Public Administration and Public Policy)
by Lucia Velotti Rebecca Morgenstern Brenner Elizabeth A. DunnThis book is the first to discuss, in practical and theoretical terms, the pedagogical approach of service-learning to establish partnerships for social good that build disaster resilience. Across 12 chapters a collection of academics and practitioners provide insights on the benefits of utilizing service-learning to address existing needs, build community capacity, and strengthen social networks while enhancing student learning.Key features: Discuss how sustainable service-learning partnerships can contribute to building disaster-resilient communities; Provide practical tools to cultivate and manage collaborative partnerships, and engage in reflective practices; Integrate disciplines to create innovative approaches to complex problems; Share best practices, lessons learned, and case examples that identify strategies for integrating service-learning and research into course design; Offer considerations for ethical decision-making and for the development of equitable solutions when engaging with stakeholders; Identify strategies to bridge the gap between academia and practice while highlighting resources that institutions of higher education can contribute toward disaster preparedness, response, recovery, and mitigation. Service-Learning for Disaster Resilience will serve as a user-friendly guide for universities, local government agencies, emergency management professionals, community leaders, and grassroots initiatives in affected communities.
Service-Learning for Youth Leadership: The Case Of Hong Kong (Quality of Life in Asia #12)
by Daniel T. L. Shek Grace Ngai Stephen C. F. ChanThis book examines service-learning – a valuable means of promoting civic engagement and youth leadership in students by enabling them to apply their knowledge to needy people in the community. It describes selected service-learning projects in different areas by highlighting the subjects being offered, service site(s), completed service projects, evaluation findings and teachers’ reflections. Although service-learning has increased tremendously in the West, its development in different Chinese societies is still in its infancy. As such, this book provides valuable insights on the implementation and future directions of the service-learning movement in China by documenting lessons learned and sharing success stories. It also discusses related evaluation findings and impacts on students to show that service-learning can increase students’ empathy, social awareness, social responsibility and psychosocial skills and as a result can improve their quality of life. In addition, the book highlights how service-learning activities promote the well-being of the clients and communities being served. It also stimulates thinking and sharpens the thoughts of educators, administrators and those who wish to promote the quality of life of students and service recipients through service-learning.
Service Management and Marketing Principles: Competing in the Service Economy
by Jay Kandampully David J. SolnetThis book explores the service economy and challenges that all organizations face as goods and services make way for a world where customers (B2C) and businesses (B2B) seek seamless, thoughtful, and exceptional experiences. This book introduces readers to a range of interrelated topics and the application of service management and marketing theories which are fundamentally critical to the success of all enterprises seeking competitive advantage through enhanced customer experience.This book analyses management and marketing challenges in the service and experience economy and provides insights into how marketers and managers can strike a balance between supply, demand, price, and quality and leverage technology for operational efficiency and to better manage customer service and expectations. Through the coverage of critical foundational topics, from how value is created; the evolution of global economies from goods, services to experiences; foundations of customer-centric management; managing service workers; integrating human touch with high-tech service; and many others, the authors provide a holistic understanding of management in a complex, globally interconnected world. This book will be useful for students, researchers, and instructors of business management, marketing, commerce, and economics. It will also be of interest to professionals working in healthcare, retail, financial services, government hospitality, leisure, tourism, and other services.
The Service of Faith: An Ethnography of Mennonites and Development
by Philip FountainFounded over a century ago, the Mennonite Central Committee (MCC) is regarded as one of the most important institutional carriers of Canadian and American Mennonite identity. Generations of Mennonites and others have served with the organization, carrying out development, disaster relief, and peacebuilding work in over fifty countries globally. The Service of Faith offers an ethnography of MCC’s Christian development work in Indonesia, exploring the challenges, conundrums, theologies, and ethical commitments that shape Mennonite service.The success of religious-based development work depends on effectively bridging very different cultural and religious worlds. Braiding together extensive ethnographic and archival research, Philip Fountain analyzes MCC’s practices of cultural translation in the Indonesian context. While the particularities of Mennonite religious values are deeply influential for MCC’s work, in practice its humanitarian project involves collaboration with a range of actors who come from widely varied religious positions. In taking a nuanced, case-specific approach to understanding how faith shapes moral projects, Fountain challenges mainstream claims to secular neutrality and the tendency to dismiss or disapprove of religious motivations in development work.Exploring the diverse ways in which Mennonite convictions permeate MCC’s work in Indonesia, The Service of Faith confronts the question of whether religion has a legitimate place in international development work.
Service Provision and Rural Sustainability: Infrastructure and Innovation (Perspectives on Rural Policy and Planning)
by Greg Halseth Sean Markey Laura RyserAccess to quality services and community infrastructure are vital parts of supporting sustainable and resilient rural and small town places. Renewing outdated infrastructure and supporting the delivery of services in rural communities present significant challenges from the constrained fiscal and policy realities of the 21st century. Drawing upon contributors from five Organization for Economic Co-operation and Development (OECD) countries, this book describes innovative service delivery and community infrastructure models that are appropriate to the contemporary rural and resource-dependent regions of developed economies. The examples show that an entrepreneurial approach to service delivery and infrastructure provision by local organizations and governments is needed. Critical economic and community development supports are crucial to assist creative and innovative sets of solutions that work for small communities. Chapters in this book argue that community development foundations for resilient rural and small town communities and regions must be co-constructed and co-delivered in partnership by both local and senior government actors, in terms of both policy and committed resources. This volume will be extremely valuable for students, scholars, and community development practitioners exploring policy-making, government initiatives, and community service provision in rural and small town places.
Service Sociology and Academic Engagement in Social Problems (Solving Social Problems)
by A. Javier Treviño Karen M. McCormackThis book challenges sociologists and sociology students to think beyond the construction of social problems to tackle a central question: What do sociologists do with the analytic tools and academic skills afforded by their discipline to respond to social problems? Service Sociology posits that a central role of sociology is not simply to analyse and interpret social problems, but to act in the world in an informed manner to ameliorate suffering and address the structural causes of these problems. This volume provides a unique contribution to this approach to sociology, exploring the intersection between its role as an academic discipline and its practice in the service of communities and people. With both contemporary and historical analyses, the book traces the legacy, characteristics, contours, and goals of the sociology of service, shedding light on its roots in early American sociology and its deep connections to activism, before examining the social context that underlies the call for volunteerism, community involvement and non-profit organisations, as well as the strategies that have promise in remedying contemporary social problems. Presenting examples of concrete social problems from around the world, including issues of democratic participation, poverty and unemployment, student involvement in microlending, disaster miitigation, the organization and leadership of social movements, homelessness, activism around HIV/AIDS and service spring breaks, Service Sociology and Academic Engagement in Social Problems explores the utility of public teaching, participatory action research, and service learning in the classroom as a contribution to the community.
Service User and Carer Participation in Social Work (Transforming Social Work Practice Series)
by Janet WarrenThis is the first text to examine the principal elements of service user involvement and participation across both adult and children′s services. A valuable learning resource, it draws together information from research, service users, carers and practitioners across both groups. In addition, it gives an overview of the specific knowledge, attitude and skills that social workers need for training at qualifying level and integrates theory with evidence to inform everyday social work practice. Furthermore, case studies and activities encourage reflection and the application of this knowledge to practice situations.
Service-User Research in Health and Social Care
by Dr Hugh MclaughlinThis book represents a major contribution to the development and increasingly accepted importance of involving service users in research. It argues that this development is neither a fad nor a cure-all, and highlights the strengths, weaknesses, benefits and costs of the approach. It is the first text to analyze the involvement of service users from the conception of a research idea to the finish of the project. The author critically considers why service users even bother getting involved, and goes on to explore ethical issues, covering key topics such as: - the practice of service-user research; research conception, recruitment, training, development of research tools, data collection, analysis, writing up, dissemination and endings - barriers to involvement and the limitations of service-user research, with practical advice on how these can be addressed - both sameness and difference in relation to involving young people in research - alternative futures for involving service users in research. Using reflexive questions and practical examples to challenge the reader to consider his/her own position in relation to these issues, this book should occupy a central place on the shelves of all undergraduate health and social welfare students. It is also crucial reading for those studying postgraduate professional qualifications and research methods, and for practitioner researchers and policy staff considering the best ways of undertaking meaningful service user involvement.
Service Work: Critical Perspectives
by Marek Korczynski Cameron Lynne MacdonaldEveryday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understand the reality of service workers experience. Within the sociology of work and related literatures, there are an increasing number of empirical studie
Service Worlds: People, Organisations, Technologies (The\royal Geographical Society With The Institute Of British Geographers Studies In Geography Ser.)
by John Bryson Peter Daniels Barney WarfAs the twenty-first century begins, significant changes are occurring in the way that services and goods are produced and consumed. One of the key drivers of this change is information and communications technology (ICT). It has transformed the role of space and time in patterns of economic development, in the rise of globalization and in the scale and structure of organizations. ICT has therefore accelerated the process of continual change and evolution that is the hallmark of both the capitalist economy and of organizations. Giving a student-friendly account of the diversity of theoretical perspectives, this outstanding book aids understanding the evolving economic geography of advanced capitalist economies. A series of detailed firm and employees' case studies from Europe, North America and the Asia Pacific, are used to inform useful theoretical case studies, which also investigate the significance of increased blurring of the lines between services and manufacturing functions in the production and consumption process.
The Serviceberry: Abundance and Reciprocity in the Natural World
by Robin Wall KimmererFrom the #1 New York Times bestselling author of Braiding Sweetgrass, a bold and inspiring vision for how to orient our lives around gratitude, reciprocity, and community, based on the lessons of the natural world. As Indigenous scientist and author of Braiding Sweetgrass Robin Wall Kimmerer harvests serviceberries alongside the birds, she considers the ethic of reciprocity that lies at the heart of the gift economy. How, she asks, can we learn from Indigenous wisdom and the plant world to reimagine what we value most? Our economy is rooted in scarcity, competition, and the hoarding of resources, and we have surrendered our values to a system that actively harms what we love. Meanwhile, the serviceberry’s relationship with the natural world is an embodiment of reciprocity, interconnectedness, and gratitude. The tree distributes its wealth—its abundance of sweet, juicy berries—to meet the needs of its natural community. And this distribution insures its own survival. As Kimmerer explains, “Serviceberries show us another model, one based upon reciprocity, where wealth comes from the quality of your relationships, not from the illusion of self-sufficiency.” As Elizabeth Gilbert writes, Robin Wall Kimmerer is “a great teacher, and her words are a hymn of love to the world.” The Serviceberry is an antidote to the broken relationships and misguided goals of our times, and a reminder that “hoarding won’t save us, all flourishing is mutual.” Robin Wall Kimmerer is donating her advance payments from this book as a reciprocal gift, back to the land, for land protection, restoration, and justice. <br><b>New York Times Bestseller</b></br>
Serviceology for Services
by Masaaki Mochimaru Kanji Ueda Takeshi TakenakaServices are key activities in the globalization of the economy and also underlie the quality of life of local residents. The advanced work presented in this book was selected from the proceedings of the First International Conference on Serviceology (ICServ2013), held October 16-18, 2013 in Tokyo. This book provides a useful overall guide to the state of the art in theory and practice of services for researchers in various fields, including engineering, marketing, economics, and others. This work also facilitates the scientific systematization of services and promotes technological developments for solutions of industrial issues.
Services and Metropolitan Development: International Perspectives
by P. W. DanielsThe dynamics of national and international urban systems, as well as individual metropolitan areas, are closely connected with the decisions and actions of firms and institutions in the service sector. Services and Metropolitan Development explores the processes guiding both the development and the spatial impacts of services on the urban system and individual areas. The book describes the symbiotic relationship between the internationalisation of services and the effects of this re-structuring on urban systems. The multidisciplinary nature of the subject and its global development are reflected by the international range of contributors, specialists in geography, business management, economics and public administration. The book analyses the theoretical, conceptual and measurement issues confronting research on the development of services in North America, Northern Europe and Australia.
Services for Aging Persons in China: Spatial Variations in Supply and Demand (Global Perspectives on Health Geography)
by Xiaoping Shen Shangyi Zhou Xiulan ZhangThis volume draws upon one of the first comprehensive studies on the regional variations of services for aging persons in China to provide an empirical and theoretical understanding of the impact of China's rapidly growing aging population on the country's socioeconomic, cultural, and political systems. In three parts, the manuscript combines case-oriented comparative methods with variable-oriented statistical and GIS analyses to examine the spatial patterns and relationships between supply and demand of affordable and accessible services for aging persons in China. Part one gives a historical review of population aging in China, including the development of services for aging persons and government policies and programs geared towards elders. Part two provides an analysis of spatial variations of supply and demand for services including food, housing, health, and community services for aging persons. Part three uses case studies to analyse the regional and local dimensions of elderly services. Suggestions are made for future planning, development, and policies. This book will appeal to policy makers, city planners, service providing businesses, and advanced undergraduate and graduate students studying economic geography, planning, and regional development.
Services for People with Learning Disabilities
by Nigel MalinServices for People with Learning Disabilities provides a broad review of available services for people with learning disabilities. It describes the present network of services and explains the NHS and Community Care Act (1990) in terminoloy accessible to health care professionals and others engaged in this area. It looks in detail at the concepts underpinning new legislation, including care-management and assessment, quality and inspection, and inter-agency planning, and it supplies up-to-date information on current topics such as advocacy and empowerment, and recreation and leisure. An invaluable resource for all practitioners in health and community care, Services for People with Learning Disabilities will also give professionals and carers a much greater understanding of the changes and improvements that are still needed.
Servicing the Middle Classes: Class, Gender and Waged Domestic Work in Contemporary Britain (Routledge International Studies of Women and Place)
by Nicky Gregson Michelle LoweServicing the Middle Classes investigates the recent rise in demand by middle class families for waged domestic labour and the consequent growth of a new `servant' class.Examining the position of nannies and cleaners, the authors explore the national socio-economic trends which have led to this new phenomenon and the profound changes this reflects in our concepts of motherhood and class and gender relations.
Serving God in a Migrant Crisis: Ministry to People on the Move (Operation World Resources)
by Dean Merrill Stephan Bauman Patrick Johnstone"God has used migration for millennia to achieve his purposes for his people," writes Patrick Johnstone. "He is doing so again in our time." Millions are on the move, driven by war, drought, terrorism, poverty, failed states, environmental catastrophes, disease, revolutions, and the desire for a better life. Christians have a unique perspective on the migrant crisis: after all, Jesus was a refugee. So were Abraham, Joseph, and Moses. Today, some turn their backs on refugees. In Serving God in a Migrant Crisis, Patrick Johnstone and Dean Merrill help us understand what's causing today's refugee crisis, explore Christian theology and tradition on migration, and show us how Christian workers around the globe are opening their hearts to embrace these modern outcasts. "The world has literally come to our doorstep," they write. "Will we open the door?"
Serving in Silence: The Story of Margarethe Cammermeyer
by Margarethe Cammermeyer Chris FisherIn 1989, in a routine interview for top-secret security clearance - a requisite for admission to the Army War College - Colonel Margarethe Cammermeyer was asked about her sexual orientation. After pausing for a moment to take a breath, she said, "I am a lesbian." Thus began an ordeal that continues to this day. Intense media coverage of the former colonel's dismissal from the U.S. Army has stirred debate all the way to the presidency. Her Bronze Star for duty in Vietnam, her being named Nurse of the Year by the Veterans Administration, and her role as Chief Nurse of the Washington State National Guard marked a long and distinguished military career. Her goal to become Chief Nurse of the entire National Guard was abruptly ended in 1992 by her discharge based on sexual orientation. With the same calm, assured articulation that won her one leadership position after another, Cammermeyer writes of her decision to challenge official policy on homosexuality and of her recent victory in Federal District Court. But this is not only a book about what she described in Time as "sticking around to get beaten up." It is also about coming of age, being a mother, and finding one's center; about "coming out," the daily horrors of nursing in Vietnam, and a female soldier's life.
Serving Productive Time: Stories, Poems, and Tips to Inspire Positive Change from Inmates, Prison Staff, and Volunteers
by Tom Lagana Laura LaganaFrom the coauthor of Chicken Soup for the Prisoner's Soul—a program that develops positive change for inmates and their loved ones With their books Chicken Soup for the Prisoner's Soul and Chicken Soup for the Volunteer's Soul, Tom and Laura Lagana have shown readers how to make positive use of their time—whether they are serving others or serving time. In Serving Productive Time they go one step further, using powerful stories, poems, and cartoons created by inmates and others to address the realities of penal existence. They build on these voices of experience with essays and advice that show inmates how to truly make their time count, and give meaning to their lives right now, while making amends for their crimes and working toward release. Inspires inmates to use programs and resources, perform positive deeds, and acquire skills Empowers correctional staff, counselors, families, and volunteers to help inmates who want to make positive changes in their lives
Serving Those in Need: A Handbook for Managing Faith-Based Human Services Organizations
by Edward L. Queen IIGiven the increased pressures and higher demand on social-service organizations, faith-based providers must find ways to increase their effectiveness while maintaining their religious distinctiveness.
The Sesame Effect: The Global Impact of the Longest Street in the World
by Charlotte F. Cole June H. LeeThe Sesame Effect details the wide-ranging work of Sesame Workshop and its productions across the world. With an emphasis on impact and evidence from research on projects in low- and middle-income countries, the book tells the stories behind the development of an international family of Muppet characters created for the locally produced adaptations of Sesame Street. Each chapter highlights the educational message of international co-productions and presents the cultural context of each project. Readers will understand the specific needs of children living in a given locale, as well as gain insight into the educational drivers of each project. These projects often deal with difficult issues, from race relations in the United States, to HIV/AIDS education in South Africa, to building respect across cultural divides in the Middle East. Readers will see how local productions have helped build a new mindset that values the importance of early childhood education, and how Sesame Street promotes a brighter future by building children’s academic skills, encouraging healthy habits, and by fostering attitudes that counter negative stereotypes and create appreciation of and respect for others. The Sesame Effect shows how, when magnified across the millions of children touched by the various international programs, Sesame Workshop and its projects are making a difference around the world.
Sesame Street (LIFE)
by The Editors of LIFELIFE Magazine presents Sesame Street for LIFE Sesame Street.