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Delivering Family Justice in Late Modern Society in the wake of Legal Aid Reform
by Mavis MacleanLegal aid for family cases in private law, mainly divorce and separation, where the state is not directly involved as it is in public law cases where there are issues of domestic violence or neglect or abuse of children, came to an abrupt end together with help for welfare and immigration cases on April 1 2013 when the Legal Aid Sentencing and Punishment of Offenders Act (LASPO) came into effect. This book presents an account of the wide ranging problems which the researchers and practitioners expected to ensue. Sadly, their fears have been realised in many areas of legal help and advice. The National Audit Office was to take the view in 2014 that although the Ministry of Justice had succeeded in making considerable savings in the cause of austerity that they had failed to investigate or understand the impact of these cuts on the individuals concerned and society as a whole. This book was previously published as a special issue of the Journal of Social Welfare and Family Law.
Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction Into Customer Relationships
by Daniel LafrenièreIf you don’t offer great customer experience, your main competitors will take away 50% of your business. Period. Gone are the days in which businesses could simply offer an "OK" experience and get away with it. In today’s hypercompetitive environment, companies can no longer be just B2C or B2B. They must become B2Me – more personal, more relevant. With customers having higher expectations and access to more information than ever before, companies must create stellar, frictionless, personalized, and memorable customer experiences, if they plan to stay in the game. In this book, you will learn: • What customer experience truly is. • How emotions can increase customer loyalty…or make customers ditch a brand. • Which behaviors and attitudes lose customers. • Ten easy, practical, and proven ways to immediately improve your customer experience. • What renowned companies do to offer the best customer experience. This book is for anyone who works serving customers in a B2C company or other businesses in a B2B environment. Everyone has an important role to play in creating a good customer experience, whether it be managers, associates, sales reps, marketing professionals, web strategists, accountants, customer service reps, delivery people, or installers. No matter what role you play, this book offers easy tips, recommendations, and examples to help improve customer experience, realistically, sustainably, and affordably.
Delivering Motherhood: Maternal Ideologies and Practices in the 19th and 20th Centuries (Routledge Revivals)
by Katherine Arnup Andrée Lévesque Ruth Roach PiersonIn the course of the nineteenth and twentieth centuries, motherhood in Canada, as elsewhere in the western world, became contested terrain. Male medical practitioners vied with midwives, and midwives with nurses, while reform-minded middle-class women joined with the eugenically minded state officials in efforts to control the quantity and quality of the population. As reproduction gained in importance as a political as well as a religious issue, motherhood became the centre of debate over public health and welfare policies and formed the cornerstone of feminist and anti-feminist, as well as nationalist and pacifist ideologies.Originally published in 1990, Delivering Motherhood (now with a new preface by Katherine Arnup) is the first comprehensive study on the history of this complex development in Canada, where control over the different stages of reproduction, from conception, to delivery, to childcare, shifted from the central figure of the mother to experts and professionals. The contributions range from the treatment of single mothers in Montreal in the Depression to La Leche League in the 1960s, 70s, and 80s.This book will be an essential read for students and researchers of women’s studies, feminist studies, women’s history, and sociology.
Delivering on the Climate Emergency: Towards a Net Zero Carbon Built Environment
by Deo Prasad Aysu Kuru Philip Oldfield Lan Ding Malay Dave Caroline Noller Baojie HeThis book focuses on the transition towards net-zero carbon built environments to deliver on the climate emergency. It provides an evidence-based roadmap and proposes guidelines to achieving targets covering emerging technologies, materials, innovative design, regulations and policies.
Delivering Services in Multicultural Societies
by Alexandre MarcOver the last two decades the world has witnessed an important transformation of the concept of citizenship and social integration, increasingly recognizing that cultural and ethnic diversity need to be considered when designing and implementing social policies. The increasing cultural diversity of societies, along with the important role culture plays in forming identities in these societies, creates major challenges for national and local governments in ensuring social cohesion and social inclusion. 'Delivering Services in Multicultural Societies' reviews recent approaches to recognizing cultural diversity when delivering basic services. It first discusses how supporting cultural diversity can help achieve social inclusion and social cohesion. It then considers the debate over multiculturalism from various perspectives and discusses the risks and benefits of policies that support cultural diversity. Also examined are policies and programs that support cultural diversity in the delivery of basic services, such as education, health care, customary law, traditional governance systems, and cultural services. For each of these services the author reviews main challenges and describes best practices. Finally, the book offers a synthesis of what has been learned about taking cultural diversity into account in service delivery.
Delivering Time Management for IT Professionals: A Trainer's Manual
by Dr Jan YagerIf you want to create an efficient and high performing team, use this book to help your employees develop strong time management skills that will bring personal and team success.
The Delta of Chinese Management: Guanxi, Rule of Law and the Middle Way
by Jane Jian ZhangThis book explores the differential mode of people management in the Chinese context. Based on years of ethnographic research, this book illustrates how and why the guanxihu phenomena exist across different organisations and thus, the guanxi-hu could break the ‘organisational laws’ (e.g. structure and system; rules and regulations; policies and procedures). By focusing on personnel practices within organisations, the book provides an outlook for keeping indigenous management with Chinese characteristics. Most importantly, this book offers significant insights into how to ‘manage people’ in the private and public sectors within the Chinese cultural and institutional environment. The delta of Chinese management will appeal not only to academics and researchers who have an interest in management and Chinese studies, but also to expatriates and practitioners who are engaged in doing business and managing people with/in China.
Delta Sustainability: A Report to the Mega-Delta Programme of the UN Ocean Decade
by Weiguo Zhang Huib De VriendThis book examines sustainability issues of 15 deltas in the world. Each delta is described in five sections: physical setting, socioeconomic characteristics, current issues, management measures and perspective for future pathways to greater sustainability. These deltas, diverse in their geographical and economic conditions, are all confronted with natural hazards and pollution issues, posing threats to ecological health, human security and economic development. The book offers an overview of delta challenges in an integrated natural and social science approach. It is intended for researchers, graduate students and the public, especially those dwelling in deltas. It aims to improve knowledge of the current situation and to enhance awareness of the urgency of collective action to prepare for the uncertain future of these deltas. Possible future pathways towards delta sustainability are also addressed in the book.
Delta Theory and Psychosocial Systems
by Roland G. TharpDelta Theory establishes the foundation for a true scientific applied psychology, a theory of how human influence induces change in others. Delta Theory is unified and universal, applying to all cultures, historical periods and goals for change. It integrates concepts and research from psychology, sociology, anthropology, evolution theory, philosophy, psychoneurology, cognitive science and cultural-historical-activity theory. Yet Delta Theory is clear, economical and elegant, with a full exposition of tactics for its practices. Rich examples are drawn from professional practices, but also from the creation and operations of criminals, healing ceremonies of indigenous peoples, and cross-species comparisons. This book ultimately seeks to describe how influence works, how it could be improved and how it can be resisted.
Delusion And Mass Delusion
by Joost A. M. MeerlooJoost A. M. Meerloo’s Delusion and Mass Delusion is a thought-provoking exploration of the psychological mechanisms behind individual and collective beliefs, shedding light on how illusions and ideologies take root and spread in societies. Drawing on his background in psychiatry and psychology, Meerloo examines the ways in which delusions, both personal and societal, shape behavior and influence history.The book delves into the nature of delusion, exploring its origins in the human mind and its role in shaping perceptions of reality. Meerloo analyzes how factors like fear, propaganda, group dynamics, and emotional manipulation contribute to the creation and perpetuation of mass delusions. Through case studies and historical examples, he illustrates how entire populations can be swayed by charismatic leaders, political ideologies, and cultural myths, often with devastating consequences.Meerloo also examines the psychological vulnerabilities that make individuals and groups susceptible to delusions, as well as the ethical and societal implications of these phenomena. His insights provide a valuable framework for understanding the psychological underpinnings of mass movements, cults, and propaganda, offering a cautionary tale about the power of suggestion and the fragility of critical thinking.Delusion and Mass Delusion is an essential read for anyone interested in psychology, sociology, or the dynamics of social influence. Meerloo’s clear and incisive writing makes complex concepts accessible, providing readers with tools to recognize and resist the forces that shape mass behavior. This book remains as relevant today as when it was first written, offering timeless insights into the human condition.
Delusions of Competence: The Near-Death of Lloyd’s of London 1970--2002 (Palgrave Studies in Economic History)
by Robin PearsonThis book examines the crisis at the famous insurance market, Lloyd's of London, during the late twentieth century, which nearly destroyed the 300-year-old institution. While rapid structural change resulting from system collapse is less common in insurance than in the history of other financial services, one exception was the Lloyd’s crisis. Hitherto, explanations of the crisis have focused on the effects of catastrophic losses and poor governance. By drawing on contemporary accounts of the crisis, the author constructs the first comprehensive scholarly analysis of the public and political response. The book applies theoretical concepts from behavioural economics and economic psychology to argue that multiple delusions of competence were at work both within and outside the Lloyd’s market. Arrogance, elitism and defence of vested interests comprised endogenous elements of the crisis. Entrenched ideas about the virtues of self-regulation and faith in insider experts also played a role. The result was a misdiagnosis by both insiders and politicians of what ailed Lloyd’s and a series of reforms that failed to address the underlying causes of its disease. This book offers a salutary lesson from recent history about the importance of the transparency, accountability and effective monitoring of financial institutions. It is of interest to academics and students of economic and financial history, business, insurance, political economy and history.
The Delusions of Crowds: Why People Go Mad in Groups
by William J. BernsteinThis “disturbing yet fascinating” exploration of mass mania through the ages explains the biological and psychological roots of irrationality (Kirkus Reviews).From time immemorial, contagious narratives have spread through susceptible groups—with enormous, often disastrous, consequences. Inspired by Charles Mackay’s nineteenth-century classic Memoirs of Extraordinary Popular Delusions and the Madness of Crowds, neurologist and author William Bernstein examines mass delusion through the lens of current scientific research in The Delusions of Crowds.Bernstein tells the stories of dramatic religious and financial mania in western society over the last five hundred years—from the Anabaptist Madness of the 1530s to the dangerous End-Times beliefs that pervade today’s polarized America; and from the South Sea Bubble to the Enron scandal and dot com bubbles. Through Bernstein’s supple prose, the participants are as colorful as their “desire to improve one’s well-being in this life or the next.”Bernstein’s chronicles reveal the huge cost and alarming implications of mass mania. He observes that if we can absorb the history and biology of this all-too-human phenomenon, we can recognize it more readily in our own time, and avoid its frequently dire impact.
Demand
by Adrian Slywotzky Karl WeberIn DEMAND: Giving People What They Love Before They Know They Want It (Crown Business; October 2011), Adrian Slywotzky, named by Industry Week one of the world's six most influential management thinkers, provides a radically new way to think about demand, with a big idea and a host of practical applications--not just for people in business but also for social activists, governments leaders, non-profit managers, and other would-be innovators. They all need to master such ground-breaking concepts as the hassle map (and the secrets of fixing it); the curse of the incomplete product (and how to avoid it); why very good != magnetic; how what you don't see can make or break a product; the art of transforming fence sitters into customers; why there's no such thing as an average customer; and why real demand comes from a 45-degree angle of improvement (rather than the five degrees most organizations manage).From the Hardcover edition.
Demand, Complexity, and Long-Run Economic Evolution (Economic Complexity and Evolution)
by Andreas Chai Chad M. BaumThe purpose of this contributed volume is to consider how global consumption patterns will develop in the next few decades, and what the consequences of that development will be for the economy, policymakers, and society at large. In the long run, the extent to which economic growth translates into better living conditions strongly depends on how rising affluence and new technologies shape consumer preferences. The ongoing rise in household income in developing countries raises some important questions: Will consumption patterns always continue to expand in the same manner as we have witnessed in the previous two centuries? If not, how might things evolve differently? And what implications would such changes hold for not only our understanding of consumption behavior but also our pursuit of more sustainable societies?
Demanding a Radical Constitution: Environmentalism, Resilience, and Participation in Chile’s 2022 Reform Efforts
by Javiera Barandiaran Tristan PartridgeThis open access book documents the critical thinking and political actions that generated one of the world’s most progressive national constitutions, presented to the Chilean public in 2022. Although that text was ultimately rejected in a national referendum, it drew on decades of diverse environmental, political, Indigenous, and community organizing and contained concepts and goals at the forefront of global efforts to create more just and equitable political systems, healthier living environments, and more resilient ecosystems. Drawing on research by faculty and students from the USA and Chile, chapters within this book address political memory, Indigenous representation, public participation, the Rights of Nature, environmental law, mining conflicts, natural commons, knowledge systems, and rural education. This book highlights important contributions from Chile’s 2022 reform efforts for diverse global responses to the erosion of democracy, environmental degradation, and climate change.
Demanding Child Care: Women's Activism and the Politics of Welfare, 1940-1971
by Natalie M. FousekisDuring World War II, as women stepped in to fill jobs vacated by men in the armed services, the federal government established public child care centers in local communities for the first time. When the government announced plans to withdraw funding and terminate its child care services at the end of the war, women in California protested and lobbied to keep their centers open, even as these services rapidly vanished in other states. Analyzing the informal networks of cross-class and cross-race reformers, policymakers, and educators, Demanding Child Care: Women's Activism and the Politics of Welfare, 1940-1971 traces the rapidly changing alliances among these groups. During the early stages of the childcare movement, feminists, Communists, and labor activists banded together, only to have these alliances dissolve by the 1950s as the movement welcomed new leadership composed of working-class mothers and early childhood educators. In the 1960s, when federal policymakers earmarked child care funds for children of women on welfare and children described as culturally deprived, it expanded child care services available to these groups but eventually eliminated public child care for the working poor. Deftly exploring the possibilities for partnership as well as the limitations among these key parties, Fousekis helps to explain the barriers to a publically funded comprehensive child care program in the United States.
Demanding Energy: Space, Time and Change
by Allison Hui Rosie Day Gordon WalkerThis edited collection critically engages with an important but rarely-asked question: what is energy for? This starting point foregrounds the diverse social processes implicated in the making of energy demand and how these change over time to shape the past patterns, present dynamics and future trajectories of energy use. Through a series of innovative case studies, the book explores how energy demand is embedded in shared practices and activities within society, such as going to music festivals, cooking food, travelling for business or leisure and working in hospitals. Demanding Energy investigates the dynamics of energy demand in organisations and everyday life, and demonstrates how an understanding of spatiality and temporality is crucial for grasping the relationship between energy demand and everyday practices. This collection will be of interest to researchers and students in the fields of energy, climate change, transport, sustainability and sociologies and geographies of consumption and environment. Chapters 1 and 15 of this book are available open access under a CC BY 4.0 license at link.springer.com
Demanding More: Why Diversity and Inclusion Don't Happen and What You Can Do About It
by Sheree AtchesonLook around you. Is your workplace as diverse and accepting as it should be? From accusations of racism in high political office, award-winning actors admitting the sets they work on aren't inclusive, to everyday occurrences of sexism, agism, racism and more, we are far from where we need to be. Demanding More is THE diversity and inclusion book you need to read. Moving beyond HR speak, this book clearly explains what diversity and inclusion are and what it means in the everyday experience of millions of people, both at work and in life. Sheree Atcheson, Global Director of Diversity, Equity and Inclusion at Peakon and ex Monzo, draws on her experience as a young woman of colour in an overly white male tech environment; she lives and breathes the issues she writes about. In Demanding More, she calls out the lack of awareness around privilege, unchecked and unconscious biases and details what intersectionality does to feelings of discrimination and disadvantage. Arguing that the best strategy for us all to adopt is allyship, where we all take ownership of the issues and stand up to bias or discrimination, this book will give us all tools and strategies to action every day, making us accountable to delivering change around us.
Demanding Sustainability: Pillars to (Re-)Build a Shared Prosperity
by John Morrissey C. Patrick HeidkampLonger term thinking and new approaches to development and prosperity have never been more urgently required. Since 2020, the precarity of the global economy, links between ecological destruction and public health and disparities in levels of exposure and vulnerability to systemic disruption have all been thrown into stark relief. In this book the authors put forward a series of principles on which economic and development policy for the post-Covid era should be developed. These are outlined as five 'pillars' through which to (re-)build a shared prosperity in the aftermath of the Covid-19 global shock. The five pillars are an ecological prosperity (pillar one), a decarbonized economy (pillar two), a shared (cost) burden (pillar three), a transformative social sustainability (pillar four) and a just resilience (pillar five). The book provides a framework through which policymakers, decision-makers, politicians, community groups and the corporate sphere might begin to consider, map out, and plan for just transitions in their domains.
The Demands of Motherhood
by Lisa SmythDrawing on qualitative interviews with forty middle-class mothers living in Northern Ireland and the US, this book explores the strategies women adopt, as they take on and creatively re-make motherhood in ways which allow them to cope.
The Demands of Recognition: State Anthropology and Ethnopolitics in Darjeeling
by Townsend MiddletonSince the British colonial period anthropology has been central to policy in India. But today, while the Indian state continues to use ethnography to govern, those who were the "objects" of study are harnessing disciplinary knowledge to redefine their communities, achieve greater prosperity, and secure political rights. In this groundbreaking study, Townsend Middleton tracks these newfound "lives" of anthropology. Offering simultaneous ethnographies of the people of Darjeeling's quest for "tribal" status and the government anthropologists handling their claims, Middleton exposes how minorities are--and are not--recognized for affirmative action and autonomy. We encounter communities putting on elaborate spectacles of sacrifice, exorcism, bows and arrows, and blood drinking to prove their "primitiveness" and "backwardness. " Conversely, we see government anthropologists struggle for the ethnographic truth as communities increasingly turn academic paradigms back upon the state. The Demands of Recognition offers a compelling look at the escalating politics of tribal recognition in India. At once ethnographic and historical, it chronicles how multicultural governance has motivated the people of Darjeeling to ethnologically redefine themselves--from Gorkha to tribal and back. But as these communities now know, not all forms of difference are legible in the eyes of the state. The Gorkhas' search for recognition has only amplified these communities' anxieties about who they are--and who they must be--if they are to attain the rights, autonomy, and belonging they desire.
Demands On Rural Lands: Planning For Resource Use
by Barry Smit Chris Cocklin Tom JohnstonPlanning for the use of rural lands in the developed countries of the world has become an increasingly contentious process as resources become more limited and conflicting needs grow stronger. The critical questions are "Which is more important—agriculture, livestock production, recreation, industry, or urban housing?" and "Who decides priorities and responsibilities for use?" The capacity of the land to meet all of the demands placed upon it, without serious environmental disruption, has become a major concern for all. Recognizing the exigencies of the situation, the contributors define and evaluate the theoretical and methodological frameworks within which rural land-use problems can be analyzed. In , the discussions focus on the identification and characterization of resources and competing users of rural lands, stressing that a careful articulation of the problem is essential to effective planning. is aimed at developing appropriate information bases useful in planning for the problems related to the management of these rural lands. The discussion of policy options for rural resource use in builds upon the material in the previous two sections to provide a framework for an analysis of rural resource use.
Dementia and Language: The Lived Experience in Interaction (Studies in Interactional Sociolinguistics)
by Peter Muntigl Charlotta Plejert Danielle JonesBringing together cutting-edge research from a group of international scholars, this innovative volume examines how people with dementia interact with others in a variety of social contexts, ranging from everyday conversation to clinical settings. Drawing on methods from conversation analysis, it sheds light on how people with dementia accomplish relevant goals in interaction, as well as how changes in an individual's discursive abilities may affect how conversationalists negotiate a world in common and continue to build their social relationships. By exploring interaction, this book breaks new ground in challenging the commonplace assumptions about what constitutes typical or atypical interactions in communication involving people with dementia, and further demonstrates the unique and creative strategies all speakers employ to facilitate better and more collaborative communication. It is essential reading for academic researchers and advanced students across sociolinguistics, interactional linguistics and conversational analysis, as well as health care practitioners.
Democracies in Flux: The Evolution of Social Capital in Contemporary Society
by Robert D. PutnamIn his national bestseller Bowling Alone, Robert Putnam illuminated the decline of social capital in the US. Now, in Democracies in Flux, Putnam brings together a group of leading scholars who broaden his findings as they examine the state of social capital in eight advanced democracies around the world. The book is packed with many intriguing revelations. The contributors note, for instance, that waning participation in unions, churches, and political parties seems to be virtually universal, a troubling discovery as these forms of social capital are especially important for empowering less educated, less affluent portions of the population. Indeed, in general, the researchers found more social grouping among the affluent than among the working classes and they find evidence of a younger generation that is singularly uninterested in politics, distrustful both of politicians and of others, cynical about public affairs, and less inclined to participate in enduring social organizations. Yet social capital appears as strong as ever in Sweden, where 40% of the adult population participate in "study circles"--small groups who meet weekly for educational discussions. Social capital--good will, fellowship, sympathy, and social intercourse--is vitally important both for the health of our communities and for our own physical and psychological well being. Offering a panoramic look at social capital around the world, this book makes an important contribution to our understanding of these phenomena and why they are important in today's world.
Democracy – The God That Failed: The Economics and Politics of Monarchy, Democracy and Natural Order (Perspectives on Democratic Practice)
by Hans-Hermann HoppeThe core of this book is a systematic treatment of the historic transformation of the West from monarchy to democracy. Revisionist in nature, it reaches the conclusion that monarchy is a lesser evil than democracy, but outlines deficiencies in both. Its methodology is axiomatic-deductive, allowing the writer to derive economic and sociological theorems, and then apply them to interpret historical events. A compelling chapter on time preference describes the progress of civilization as lowering time preferences as capital structure is built, and explains how the interaction between people can lower time all around, with interesting parallels to the Ricardian Law of Association. By focusing on this transformation, the author is able to interpret many historical phenomena, such as rising levels of crime, degeneration of standards of conduct and morality, and the growth of the mega-state. In underscoring the deficiencies of both monarchy and democracy, the author demonstrates how these systems are both inferior to a natural order based on private-property. Hoppe deconstructs the classical liberal belief in the possibility of limited government and calls for an alignment of conservatism and libertarianism as natural allies with common goals. He defends the proper role of the production of defense as undertaken by insurance companies on a free market, and describes the emergence of private law among competing insurers. Having established a natural order as superior on utilitarian grounds, the author goes on to assess the prospects for achieving a natural order. Informed by his analysis of the deficiencies of social democracy, and armed with the social theory of legitimation, he forsees secession as the likely future of the US and Europe, resulting in a multitude of region and city-states. This book complements the author's previous work defending the ethics of private property and natural order. Democracy - The God that Failed will be of interest to scholars and students of history, political economy, and political philosophy.