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Relationship Marketing in the Digital Age (Routledge Studies in Marketing)
by Robert W. Palmatier Lena SteinhoffThe concept of relationship marketing has been discussed among marketing academics and managers since the early 1980s. But instead of reaching its maturity stage, relationship marketing is nowadays encountering its next upsurge. Due to a confluence of trends driving the global business world—including the transition to service-based economies, faster product commoditization, intensified competition worldwide, growth among emerging markets, aging populations, advertising saturation, and (above all) the digital age—strong customer relationships are more than ever vital to company strategy and performance. Relationship Marketing in the Digital Age provides a comprehensive overview of the state-of-the-art of relationship marketing, offering fruitful insights to marketing scholars and practitioners. In seven chapters, divided into two main sections on understanding (Part I) and effectively applying (Part II) relationship marketing, an introductory and a concluding chapter, readers learn how to successfully manage customer–seller relationships.
Relationship between the Central Government and Local Governments of Contemporary China (Social Development Experiences in China)
by Feizhou Zhou Mingzhi TanThis book examines the connection between central-local government relations and the transition of contemporary China, the urbanization process and social development. Based on empirical investigations and theoretical research, it argues that this is the key to understanding the transition of central-local government relations from the overall fiscal rationing system in the 1980s and the tax distribution system in the 1990s. The former system provided the incentive for local government to “set up a number of enterprises” and resulted in rapid local industrialization, while the latter system enabled the local governments to move from “operating the enterprises” to “operating the land and cities”. The book analyzes two aspects of the profound impact of the change in central-local government relations on the behavior of local governments: land quota acquisition and urbanization, thus providing valuable insights into the economic and social development of contemporary China.
Relationship-Based Social Work
by Edited by Gillian Ruch Danielle Turney Adrian WardRelationship-based practice is founded on the idea that human relationships are of paramount importance and should be at the heart of all good social work practice. This book provides a thorough guide to relationship-based practice in social work, communicating the theory using illustrative case studies and offering a model for practice. Case examples cover the different service user groups including children, families, older people, refugees, people with disabilities and people with mental health difficulties. The book explores the ranges of emotions that practitioners may encounter, and covers working in both short-term and long-term relationships. It also outlines key skills for the individual such as how to establish rapport with the client and using empathy to build a relationship, and explores systemic issues such as incorporating service user perspectives and building appropriate support systems for practice, management and leadership. This book will be an invaluable textbook for undergraduate and post-graduate social work students, practitioners on post-qualifying courses and all social work and allied professionals.
Relationships Rights and Legal Pluralism: The Inadequacy of Marriage Laws in Europe
by Mateusz Stępień Anna JuzaszekThis interdisciplinary book brings together leading social and legal scholars to tackle the incompatibility of marriage laws with contemporary social reality in Europe. Their critique is based on the assumption that individuals should be able to choose how they organise their close relationships. The contributors emphasise the importance of pluralism of beliefs, values, cultures, and lifestyles and the consequent need for legal recognition to make individuals' private choices valid and respected. The first part of the book establishes the foundation for the subsequent chapters by exploring the advantages and challenges of focusing on values while accommodating relationship design plurality, the impact of the European Court of Human Rights on the issue, and the transformation of the institution of marriage. The second part presents different legal responses to non-state marriages, particularly religious marriages among Muslim communities, and proposals for reform. The third part of the book features empirical research on the marital experiences of two communities: Muslims and migrants. The chapters concentrate on polygyny among female converts to Islam, the importance of religious knowledge for practising Muslim women in securing rights in their marital relationships, transnational and interreligious marriages, and the impact of acculturative orientation and position in the dual labour market on the choice of life partner among Polish migrant women. The book will be of interest to academics, researchers, and policymakers working in the areas of human rights law, family law, legal anthropology, law and religion, socio-legal studies, feminism and queer studies, and sociology of family.
Relationships and Mental Health: Relational Experience in Distress and Recovery
by Michael Larkin Zoë Boden-StuartThis interdisciplinary edited volume examines the complexities of relational life in the context of psychological distress and recovery. It is well documented that supportive, close relationships are central to wellbeing. This volume explores how connectedness is shaped by mental health settings, interventions and mental health experiences - and vice versa. In doing so, this work provides important insights for adult mental health care, where systems and settings can often struggle to take account of the relational context of distress and recovery. This is the first book to address the emerging shift towards a relational account of distress and recovery through a focus on people's experiences. Chapters explore community and statutory service settings, privileging the voices of those experiencing distress, their loved ones and the professionals who work with them. It also extends recent interest in the role of loneliness and social isolation in mental health, to consider themes such as belonging, connection, care and intimacy. It will appeal to mental health practitioners as well as academics in the fields of psychology, sociology, psychotherapy, psychiatry, social policy and social work.
Relationships and the Course of Social Events During Mineral Exploration: An Applied Sociology Approach (SpringerBriefs in Geoethics)
by Jan BoonThis book provides the results of nine case studies of the course of social events in mineral exploration projects (mostly in Latin America). The author concluded that, while each case is sui generis, the underlying sociological processes are the same. This made it possible to develop a generalized model for the course of social events during mineral exploration. It consists of seven stages: (i) arrival of the project; (ii) initial meanings, interpretations and decisions; (iii) real dialogue; (iv) building relationships; (v) change processes; (vi) new relationships and social structures and (vii) the course of social events and perceived benefits and harms. Stages (iii) => (iv) => (v) => (iii) form a continuous iterative cycle. Dialogue and relationships are at the heart of the model. The text describes five of the nine case studies in some detail and illustrates how sociology explains the sociological processes in these projects. These examples, together with the final chapter that discusses the implications, provide many practical pointers for all actors involved: industry, communities, NGOs, home governments and host governments.
Relationships in Organizations: A Work Psychology Perspective
by Rachel Morrison Helena Cooper-ThomasThis book is an exploration into the current world of relationships in the workplace. It focuses on the ways in which organizational relationships - be they friendships, superior-subordinate relationships, negative relationships, romantic liaisons or simply membership to a social network - can influence and affect our experience of work.
Relationships, Community, and the Restorative School: Lessons from Singapore (Contemporary Issues in Restorative Practices)
by James Lim Tyler Sim Enci Li Justin Mui Seow-Ling KekThis book shares our journey with restorative practice and provides insight into how we developed a programme that impacts school culture – the Builders Project. It is a documentation of our experience of bringing restorative practice to primary school settings in Singapore, through a whole-school community building approach, to enable students to have a positive learning experience and to thrive. This contrasts with implementing restorative practice focusing on behavioural management. It is the first non-Western contribution to the field of restorative practices as a whole-school approach.This book shares Lutheran Community Care Services (LCCS) practice assumptions that underpin the need to build, strengthen, and restore relationships. It also illustrates the application of our restorative practice principles, which are drawn from our experience, values, and research, towards building effective relationships among the individuals in the school community. Stories and perspectives of practitioners, students, parents, teachers, and school leaders are shared to highlight how they experience voice, agency, and belonging through restorative processes. Most importantly, we hope that this book will inspire you to reflect on your journey with restorative practice in schools through the reflection questions posed in each of the substantive chapters.This book is for educators, school social work and mental health practitioners, educational policymakers, school administrators, principals, academics, researchers, and restorative practice practitioners. This book is also suitable for undergraduates or postgraduate students who desire to understand practice beyond the theories that they have learnt and gain insights on what the journey of practicing and implementing restorative practice looks like.
Relationships, Well-Being and Behaviour: Selected works of Harry Reis (World Library of Psychologists)
by Harry ReisIn the World Library of Psychologists series, international experts themselves present career-long collections of what they judge to be their finest pieces - extracts from books, key articles, salient research findings, and their major practical theoretical contributions. In this fascinating volume, Harry Reis reflects on a career that has earned him an international reputation as an eminent scholar and pioneer in the field of relationship science, through a selection of papers that illustrate the foundational theme of his research career: the importance of relationships for human well-being. The book charts the development of research in social psychology and relationship science through three key themes; from the relationship context of human behaviour, through to the value of studying behaviour in its natural context, and finally intimacy and responsiveness in close relationships. Also featuring a newly written introduction by the author contextualizing the selections and offering an intimate overview of his career, this collection of key publications offers a unique and compelling insight into decades of groundbreaking work, making it an essential resource for all those engaged or interested in the psychology of relationships and well-being.
Relationships: A Dialectical Perspective
by Robert A. HindeThis volume on close relationships in adulthood discusses the central issues in the field and points the way towards the construction of an integrated body of knowledge about human relationships. The self, interactions, relationships and grops are treated as dynaimc proceses in dialectical relations with each other and with the socio-cultural structure of norms, values, beliefs and institutions.; Early chpaters introduce aspecs of the slef relevant to the dynaimcs of intercayions and relationships: Intrapsychic Processes Of Cognition And Emotion Are Emphasized. These Are followed by chapters discussing the principle characteristics of relationships. Seven further chapters focus on the processes involved in the dynaimcs of relationships, and later chapters synthesize previous ones in discussions of love and friendship, and the nature of relationship change. The focus throughot the text is on current work and current controversy, placed against a background of knowledge that has been built up in recent decades.
Relative Deprivation and Social Comparison: The Ontario Symposium, Volume 4 (Ontario Symposia on Personality and Social Psychology Series)
by JAMES M. OLSON, C. PETER HERMAN and MARK P. ZANNAFirst published in 1986. Routledge is an imprint of Taylor & Francis, an informa company.
Relatuhedron: A machine of possibilities
by Juan Carlos Rodriguez CamachoA journey of new routes of healing with/by Indigenous and non-Indigenous participants is shared under the Two Eyed-Seeing Perspective of Elder Albert Marshall. The Universal Human Right of Indigenous self-determination and Relationality are the togetherness presented in a “mangrove tree” that lives between salty and sweet waters emerging as a protective place of rich ecosystems. The relatuhedron (shapes of relationality) a co-construction of a home, a Wigwam, Long House, Maloca, Ue, crystalizes knowledge and practices in the process of individual and community healing and cultural transactions. A set of neologisms such as relatuhedron, pedagomiologies, and social grammars, is proposed to challenge our views of mental health, healing, cultural transactions, stereotypes, recovery, and public policy and include simplicities and complexities required to support Indigenous well-being. It is a “machine of possibilities” for students and professionals working with/by and for Indigenous communities. In this book healing is presented as a process through scholarly practice and reflection. Healing is a process of emergence of meaning by improving relationality with the self, nature and others, in a practical approach to socio-cultural transformations. In sum, healing is based on individual and community processes both honoring and respective Indigenous knowledge and scientific research to create endless opportunities for well-being. This book presents healing as a process of growth, a complex, dynamic and evolutive journey of transforming how we stablish and maintain relationships with the self, nature and others inside of our cultural negotiations.
Relaunching Titanic: Memory and marketing in the New Belfast
by Michael Murray William J. V. Neill Berna GristRelaunching Titanic critically considers the invocation of Titanic heritage in Belfast in contributing to a new ‘post-conflict’ understanding of the city. The authors address how the memory of Titanic is being and should be represented in the place of its origin, from where it was launched into the collective consciousness and unconscious of western civilization. Relaunching Titanic examines the issues in the context of international debates on the tension between place marketing of cities and other alternative portrayals of memory and meaning in places. Key questions include the extent to which the goals of economic development are congruous with the ‘contemplative city’ and especially the need for mature and creative reflection in the ‘post-conflict’ city, whether development interests have taken precedence over the need for a deeper appreciation of a more nuanced Titanic legacy in the city of Belfast, and what Belfast shares with other places in considering the sacred and profane in memory construction. While Relaunching Titanic focuses on the conflicted history of Belfast and the Titanic, it will have lessons for planners and scholars of city branding, tourism, and urban re-imaging.
Relaxation & Concentration (Group Games Ser.)
by Don Bosco VerlagThis set of four books offers a variety of games and activities that facilitate a positive and fun learning experience for people of all ages in their emotional and behavioural development. The games and activities are suitable both for individuals and groups, and take a positive and proactive approach to the areas of: self-esteem, aggression, relaxation and concentration, and social skills. This volume contains 130 games to promote relaxation and concentration: Includes games for reducing restlessness and agitation, calming and awareness, attention and thinking, and concentration for the whole body.
Releasing Knowledge for Practice in Human and Social Service Organizations
by David P. MoxleyThis book will advance readers’ understanding of the knowledge development, building and/or management process within human service organizations, informed by the author's experience in human service organizations, as consultant, and practitioner. Readers can come to understand the knowledge building process, and gain a conceptual framework in building organizational knowledge for the advancement of human services practice. The importance of knowledge management in social welfare and human service is twofold. Knowledge management is about an organization managing what it knows in order to achieve more competent and more effective performance. It also is about how domains and fields of practice may transform themselves over time through the purposeful creation and destruction of knowledge. Knowledge management can be a cornerstone of today’s human service and social welfare organizations and may be a principal strategy for effecting innovation and evolution in the ways societies address and meet human needs.
Relentless Caring: If You Don't Give a Damn, Don't Expect Anyone Else To
by William H. McGillBy delivering kindness every day at all levels of your organization and to all your customers, you will earn dedicated employees and repeat customers—and, ultimately, profitability. This step-by-step guide details an approach to leadership focused on caring about the well-being of others. As founder and executive chairman of MarineMax and with kindness as his True North, William H. McGill Jr. helped transform the company from a small disparate group of boat dealers into a highly profitable $2 billion global conglomerate. In Relentless Caring, McGill shares what he&’s learned about how to truly care about others 24/7 and generate solid profits at the same time. Readers will learn: Why having the right people in the right jobs matters How to find the right team members and take care of them and their families, including providing high-quality, low-cost health care Why long-term thinking is essential for success Why persistence, consistency, and risk are essential for growth Why investing in basic tools like personality profiling and a structured hiring and promotions system contribute to making the right decisions Relentless Caring is a practical playbook for &“managing from the heart&”—tirelessly delivering goodness and kindness to your team members and to customers to build strong loyalties that can buoy your organization even in the most challenging economic waters.
Reliability and Safety In Hazardous Work Systems: Approaches To Analysis And Design
by Bernhard Wilpert Thoralf QvaleThis volume contains a selection of original contributions from internationally reputed scholars in the field of risk management in socio?technical systems with high hazard potential. Its first major section addresses fundamental psychological and socio?technical concepts in the field of risk perception, risk management and learning systems for safety improvement. The second section deals with the variety of procedures for system safety analysis. It covers strategies of analyzing automation problems and of safety culture as well as the analysis of social dynamics in field settings and of field experiments. Its third part then illustrates the utilization of basic concepts and analytic approaches by way of case studies of designing man?machine systems and in various industrial sectors such as intensive care wards, aviation, offfshore oil drilling and chemical industry. In linking basic theoretical conceptual notions and analytic strategies to detailed case studies in the area of hazardous work organizations the volume differs from and complements more theoretical works such as Human Error (J. Reason, 1990) and more general approaches such as New Technologies and Human Error (J. Rasmussen, K. Duncan, J. Leplat, Eds.)
Relics, Shrines and Pilgrimages: Sanctity in Europe from Late Antiquity
by Antón M. PazosSince Late Antiquity, relics have provided a privileged spiritual bond between life and death, between human beings and divinity. Royalty, nobility and clergy all tried to obtain the most prestigious remains of sacred bodies, since they granted influence and fame and allowed the cult around them to be used as a means of sacralization, power and propaganda. This volume traces the development of the veneration of relics in Europe and how these objects were often catalysts for the establishment of major pilgrimage sites that are still in use today. The book features an international panel of contributors taking a wide-ranging look at relic worship across Europe, from Late Antiquity until the present day. They begin with a focus on the role of relics in Jacobean pilgrimage, before looking at the link between relics and their shrines more generally. The book then focuses in on two major issues in the study of relics, the stealing of relics (Furta Sacra) and their modern-day scientific examination and authentication. These topics demonstrate not only symbolic importance of relics, but also their role as physical historical objects in material religious expression. This is a fascinating collection, featuring the latest scholarship on relics and pilgrimage across Europe. It will, therefore, be of great interested to academics working in Pilgrimage, Religious History, Material Religion and Religious Studies as well as Anthropology, Archaeology, Art and Cultural Studies.
Religicide: Confronting the Roots of Anti-Religious Violence
by Jerry White Georgette F. BennettA brave and timely proposal to name, investigate, and ultimately stop a new crime–the mass murder of millions of people for their faith.eligion-related violence is the fastest spreading type of violence worldwide. Attacks on religious minorities follow a clear pattern and are preceded with early warning signs. Until now, such violence had no name, let alone a set of policies designed to identify and prevent it. A unique attempt to create a new moral and legal category alongside other forms of persecution and mass murder, Religicide explores the roots of atrocities such as the Armenian Genocide, the Holocaust, the Bosnian war, and other human rights catastrophes. The authors tap into their decades of activism, interreligious engagement, and people-to-people diplomacy to delve into a gripping examination of contemporary religicides: the Yazidis in Iraq, the Rohingya in Myanmar, Uyghur Muslims and Tibetan Buddhists in China, and the centuries-long efforts to wipe out Indigenous Americans. Yet, even in the face of these horrific atrocities, the authors resist despair. They amplify the voices of survivors and offer a blueprint for action, calling on government, business, civil society, and religious leaders to join in a global campaign to protect religious minorities.
Religion - Profession - Subjekt: Biographische Positionierungen angehender Pädagog*innen im erziehungswissenschaftlichen Diskurs (Subjektivierung und Gesellschaft/Studies in Subjectivation)
by Benjamin Rensch-KruseDie vorliegende qualitativ-empirische Studie untersucht religiöse Orientierungen von Student:innen der Erziehungswissenschaften und der Lehrämter. Sie geht der noch nicht erforschten Frage nach, wie angehende Pädagog:innen ihre Religiosität mit Wissensinhalten ihres Studiums biographisch vermitteln und inwiefern dabei Subjektivierungseffekte eine Rolle spielen. Anhand einer Verknüpfung von Biographie- und Diskursanalyse werden übergeordnete kollektive Wissensordnungen in den Blick genommen, die im Kontext religionsbezogener und professionalisierungsspezifischer Diskurse zirkulieren und deren Analyse Hinweise darauf gibt, wie sich Student:innen im Spannungsfeld diskursiver Ordnungsstrukturen positionieren. Solcherart gibt die Studie Einblicke in Prozesse, die als Subjektivierungs- bzw. Professionalisierungsmomente gelesen werden können
Religion And The Rise Of Capitalism
by R. H. TawneyIn one of the true classics of twentieth-century political economy, R. H. Tawney addresses the question of how religion has affected social and economic practices. He tracks the influence of religious thought on capitalist economy and ideology since the Middle Ages, shedding light on the question of why Christianity continues to exert a unique role in the marketplace. In so doing, the book offers an incisive analysis of the morals and mores of contemporary Western culture.Religion and the Rise of Capitalism is more pertinent now than ever, as today the dividing line between the spheres of religion and secular business is shifting, blending ethical considerations with the motivations of the marketplace. By examining the period that saw the transition from medieval to modern theories of social organization, Tawney clarifies the most pressing problems of the end of the century. In tough, muscular, richly varied prose, he tells an absorbing and meaningful story. And in his new introduction, which may well be a classic in its own right, Adam Seligman details Tawney's background and the current status of academic thought on these issues, and he provides a comparative analysis of Tawney with Max Weber that will at once delight and inform readers.From the Trade Paperback edition.
Religion Between Governance and Freedoms (Boundaries of Religious Freedom: Regulating Religion in Diverse Societies)
by Roger Finke Giuseppe Giordan Olga BreskayaThis edited volume proffers a sociological outlook on the challenges contemporary societies face when states attempt to govern religious and cultural diversity and still protect freedoms of and from religion claimed by individuals, communities, and institutions. The collection of chapters brings readers into both theoretical discussions and empirical research. It illustrates how the promise of religious freedom has become a burgeoning social issue at the center of struggles over equity, inclusion, and cohesion in both public institutions and everyday interactions. The book is divided into three parts: the state’s legal and political mechanisms governing religious freedom; the challenges of religious pluralism for public institutions and global communities; social perceptions of religious freedom as an indicator and criterion of human rights culture in society. An international group of authors provide reviews, case studies, and data-driven research for students, researchers and practitioners working in the sociology of religion.
Religion During the Russian Ukrainian Conflict (Routledge Religion, Society and Government in Eastern Europe and the Former Soviet States)
by Elizabeth A. Clark; Dmytro VovkThis book investigates how the military conflict between Russia and Ukraine has affected the religious situation in these countries. It considers threats to and violations of religious freedom, including those arising in annexed Crimea and in the eastern part of Ukraine, where fighting between Ukrainian government forces and separatist paramilitary groups backed and controlled by Russia is still going on, as well as in Russia and Ukraine more generally. It also assesses the impact of the conflict on church-state relations and national religion policy in each country and explores the role religion has played in the military conflict and the ideology surrounding it, focusing especially on the role of the Ukrainian and Russian Orthodox churches, as well as on the consequences for inter-church relations and dialogue.
Religion For Reluctant Believers
by Leonard J. SwidlerThis is a volume written for persons who live in the mental world of modernity--that is, in a world that cherishes (1) freedom as the core of being human; (2) critical-thinking reason as the arbiter of what to affirm or not; (3) history, process, and dynamism at the heart of human life and society; and (4) dialogue with those who think differently yet who sense that there is somehow more to life, to reality, than meets the eye: that there is a depth or spiritual dimension not captured in our everyday experiences, which is customarily called religion. <P><P>Religion for Reluctant Believers explores the meaning of life: its joys, problems, and terrors, its pluses and minuses. In short, it asks the question, do you want to buy into Religion with a capital r, into a particular religion, or into no religion at all?
Religion Is Not Done with You: Or, the Hidden Power of Religion on Race, Maps, Bodies, and Law
by Megan Goodwin Ilyse Morgenstein FuerstA smart, irreverent, and accessible guide to thinking more deeply about how religion permeates and shapes the world around us –and why you need to understand the work it's doingReligion lurks in the floorboards of our daily lives, whether we want it to or not. A departure from more traditional approaches to "Religion 101," Religion Is Not Done with You gives thought-provoking context to the basics of religious studies by challenging readers to consider the origins of their assumptions about religion and broaden their perspectives on what religion is and does.Religion scholars and Keeping It 101 podcast duo Ilyse Morgenstein Fuerst and Megan Goodwin offer their straightforward, plainspoken overviews of religious studies theory: that religion is what people do (not just beliefs or individual practices); that people are complicated and messy and constantly changing, which means religion is also complicated and messy and constantly changing; that religion shapes what choices you get to make. Choices like what you can learn in school; how your government works; what kind of options you have (or increasingly don&’t have) in caring for your own body.Sure, you have the choice to participate in religion or not. But how you make that choice builds on your entire personal history, your connection to communities and regions, and the systems that surround you. All of which have been shaped by religion.Religion is systems and structures and assumptions we didn&’t create or choose – and, to be honest, we might not even like or agree with. You can feel however you want to feel about religion, but religion is shaping your world whether you like it or not. And if you don&’t like how religion is shaping our world? This book might just be your first step in diagnosing the problems and agitating for positive change. Even if you are done with religion, religion is not done with you.