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Trust And Organizations
by Marta Reuter Filip Wijkström Bengt Kristensson UgglaAn increasing number of people work in organizations that 'trade in trust'. Institutions such as banks, accounting firms, schools, and hospitals require customers, students, and patients to have confidence in the experience and professional expertise of the staff, as well as in the effectiveness of the regulations, rules, and systems in place for quality control. What mechanisms have developed in modern society to create, manage, maintain, and convey trust in companies, public administrations, and civil society organizations? What takes place in the encounter between different cultures of confidence and what happens when confidence in or between organizations is shattered?Trust and Organizations gathers an interdisciplinary group of academics to contextualize the dilemmas resulting from the institutionalization of trust and confidence in a wide selection of organizational settings. The importance of trust is highlighted in relation to different types of borders or boundaries - institutional, organizational, and geographical - as the overlapping and blurring of such boundaries is becoming one of the main characteristics of an increasingly transnational and re-regulated world.
Trust Building and Boundary Spanning in Cross-Border Management (Routledge Studies in Trust Research)
by Michael ZhangThis edited book addresses two critical issues in international management: building trust and managing boundary spanning activities between international business partners. The duel-process of internationalization of multinational corporations (MNCs), through globalisation and regionalisation, has helped MNCs to increase their market expansion and improve the capabilities of innovation and learning. By creating various forms of international strategic alliances (ISAs), MNCs have become structurally more complex and geographically more dispersed. As a result, MNCs in general and ISAs in particular face the challenges of discerning blurred organisational boundaries, reconfiguring the control mechanisms, integrating diversified resources, and coordinating distributed activities in time and space. Research in organisation behaviour indicates that boundary spanners play critical yet unspecified roles and functions in managing cross-boundary relationships. A core boundary spanning function is to build trust relationships. When organisations engage in business transactions, members of the organisations are concerned with not only the outcomes of economic transactions but also the processes of social exchanges. Boundary spanners may succeed in building interpersonal trust in a partnership, nonetheless their effort may not lead to inter-partner trust without an effective implementation of the institutionalisation process. Whereas trustworthiness is the antecedent to trust providing the basis for trust to develop, distrust manifests itself as a separate and linked concept to trust. These dynamic features of trust, trustworthiness, and distrust are critically elaborated. Trust Building and Boundary Spanning in Cross-Border Management is dedicated to explicating these under-researched themes and contributing to the emerging streams of research in micro foundations and micro-structural approaches. It illustrates the latest research on the topic and will be of interest to both students at an advanced level, academics and reflective practitioners in the fields of organisational behaviour and theory, strategic management, international strategy and strategic alliances.
Trust Factor: The Science of Creating High-Performance Companies
by Paul J. ZakWhy is the culture of a stagnant workplace so difficult to improve? Learn to cultivate a workplace where trust, joy, and commitment compounds naturally by harnessing the power of neurochemistry!For decades, business leaders have been equipping themselves with every book, philosophy, reward, and program, yet companies everywhere continue to struggle with toxic cultures, and the unhappiness and low productivity that go with them.In Trust Factor, neuroscientist Paul Zak shows that innate brain functions hold the answers we&’ve been looking for. Put simply, the key to providing an engaging, encouraging, positive culture that keeps your employees energized is trust. When someone shows you trust, a feel-good jolt of oxytocin surges through your brain and triggers you to reciprocate.Within this book, Zak explains topics such as:How brain chemicals affect behaviorWhy trust gets squashedHow to stimulate trust within your employeesAnd much more!This book also incorporates science-based insights for building high-trust organizations with successful examples from The Container Store, Zappos, and Herman Miller.Stop recycling the same ineffective strategies and programs for improving culture. By using the simple mechanisms in Trust Factor, you can create a perpetual trust-building cycle between your management and staff, thus ending stubborn workplace patterns.
Trust Management XI: 11th IFIP WG 11.11 International Conference, IFIPTM 2017, Gothenburg, Sweden, June 12-16, 2017, Proceedings (IFIP Advances in Information and Communication Technology #505)
by Jan-Philipp Steghöfer and Babak EsfandiariThis book constitutes the refereed proceedings of the 11th IFIP WG 11.11 International Conference on Trust Management, IFIPTM 2017, held in Gothenburg, Sweden, in June 2017. The 8 revised full papers and 6 short papers presented were carefully reviewed and selected from 29 submissions. The papers are organized in the following topical sections: information sharing and personal data; novel sources of trust and trust information; applications of trust; trust metrics; and reputation systems. Also included is the 2017 William Winsborough commemorative address and three short IFIPTM 2017 graduate symposium presentations.
Trust Management XII: 12th IFIP WG 11.11 International Conference, IFIPTM 2018, Toronto, ON, Canada, July 10–13, 2018, Proceedings (IFIP Advances in Information and Communication Technology #528)
by Peter R. Lewis Nurit Gal-OzThis book constitutes the refereed proceedings of the 12th IFIP WG 11.11 International Conference on Trust Management, IFIPTM 2018, held in Toronto, ON, Canada, in July 2018.The 7 revised full papers and 3 short papers presented were carefully reviewed and selected from 22 submissions. The papers feature both theoretical research and real-world case studies and cover the following topical areas: trust in information technology; socio-technical, economic, and sociological trust; trust and reputation management systems; identity management and trust; secure, trustworthy and privacy-aware systems; trust building in large scale systems; and trustworthyness of adaptive systems. Also included is the 2018 William Winsborough commemorative address.
Trust Management XIII: 13th IFIP WG 11.11 International Conference, IFIPTM 2019, Copenhagen, Denmark, July 17-19, 2019, Proceedings (IFIP Advances in Information and Communication Technology #563)
by Christian Damsgaard Jensen Weizhi Meng Piotr Cofta Tyrone GrandisonThis book constitutes the refereed proceedings of the 13th IFIP WG 11.11 International Conference on Trust Management, IFIPTM 2019, held in Copenhagen, Denmark, in July 2019.The 7 revised full papers, 3 short papers, and 6 work-in-progress papers presented were carefully reviewed and selected from 32 submissions. The papers cover a broad range of topics related to trust, security and privacy and focus on trust in information technology and identity management, socio-technical and sociological trust, and emerging technology for trust.
Trust Us: Reproducing the Nation and the Scandinavian Nationalist Populist Parties
by Anders HellströmIn Scandinavia, there is separation in the electorate between those who embrace diversity and those who wish for tighter bonds between people and nation. <P><P>This book focuses on three nationalist populist parties in Scandinavia-the Sweden Democrats, the Progress Party in Norway, and the Danish People's Party. In order to affect domestic politics by addressing this conflict of diversity versus homogeneity, these parties must enter the national parliament while earning the nation's trust. Of the three, the Sweden Democrats have yet to earn the trust of the mainstream, leading to polarized and emotionally driven public debate that raises the question of national identity and what is understood as the common man.
Trust Yourself: Stop Overthinking and Channel Your Emotions for Success at Work
by Melody Wilding LMSWAre you a Sensitive Striver? Learn how to get out of your own way and rediscover your sensitivity as a superpower.___ Highly sensitive and high performing?___ Need time to think through decisions before you act?___ Judge yourself harshly when you make mistakes?___ Take feedback and criticism personally?___ Find it difficult to set boundaries?It's time to Trust Yourself. Being highly attuned to your emotions, your environment, and the behavior of others can be the keys to success, but they can also lead to overthinking everything and burnout. Human behavior expert and executive coach Melody Wilding, LMSW has spent the past ten years working with Sensitive Strivers like you. In this groundbreaking book, she draws on decades of research and client work to examine the intersection of sensitivity and achievement in the workplace and offer neuroscience-based strategies you can use to reclaim control of your life and reach your full potential.Trust Yourself offers concrete steps to help you break free from stress, perfectionism, and self-doubt so you can find the confidence to work and lead effectively. You will learn how to:• Achieve confidence and overcome imposter syndrome.• Find your voice to speak and act with assertiveness.• Build resilience and bounce back from setbacks.• Enjoy your success without sacrificing your well-being.If you're an empathetic, driven person trying to navigate your career and learn how to believe in yourself in the process, Trust Yourself offers the mindset and tools to set you on the path to personal and professional fulfillment.The perfect book for:• Those who identify as highly sensitive• Anyone who overthinks or struggles with work stress and burnout•Corporate professionals of all levels• Managers, leaders, and executives• Life, career, and leadership coaches
Trust and Betrayal in the Workplace
by Dennis S. Reina Michelle L. ReinaMore than ever, there is a need for trust in the workplace. After all, business is conducted via relationships, and trust is the foundation to effective relationships. Yet, trust means different things to different people and this is a big part of the problem. Collectively drawing on thirty years of research and experience with organizations around the world, Dennis and Michelle Reina put people on the same page. The Reinas provide a simple and comprehensive approach that works! Their approach outlines a common language to discuss trust constructively, identifies specific behaviors that build and break trust, and it describes steps for rebuilding trust and sustaining it over time, even during periods of change. Trust takes time to develop; it is easy to lose and hard to regain. It is a fragile yet indispensable element in any relationship. Betrayal, or the loss of trust, is the focus of countless fiscal scandals, all of which ultimately resulted from a lapse in trust. However, it is not just these major lapses of integrity that break trust. Trust is broken in subtle ways every day in every workplace. As a result, countless numbers of people in the workplace today are in pain, and many organizations are hurting. After years of constant change--downsizing, restructuring, or of mergers and acquisition--trust among people in organization is at an all-time low. We have all felt the pain of a breach of trust or even a betrayal during the course of our working careers. Unmet expectations, disappointments, broken trust, and betrayals aren't restricted to big events like restructurings and downsizings. They crop up every day on the job. The Reina's show us the shape and form betrayal takes, its impact on relationships and performance, and most importantly what we can do to rebuild trust. Trust & Betrayal in the Workplace helps us see the natural role trust and betrayal plays in our lives, how we can rebuild trust and transform workplace relationships. It provides new examples, highly practical tips, tools, and exercises to help readers create work environments where trust grows, where people feel good about what they do, where relationships are energized, and productivity and profits accelerate.
Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization
by Dennis Reina Michelle ReinaThis new edition of a classic, bestselling book has been revised and updated throughout and includes a new chapter on Forgiveness in the Workplace
Trust and Communication in a Digitized World
by Bernd BlöbaumThis book explores models and concepts of trust in a digitized world. Trust is a core concept that comes into play in multiple social and economicrelations of our modern life. The book provides insights into the current stateof research while presenting the viewpoints of a variety of disciplines such ascommunication studies, information systems, educational and organizational psychology,sports psychology and economics. Focusing on an investigation of how the Internetis changing the relationship between trust and communication, and the impact thischange has on trust research, this volume facilitates a greater understandingof these topics, thus enabling their employment in social relations.
Trust and Communication: Findings and Implications of Trust Research
by Bernd BlöbaumTrust is a fundamental concept in modern society. This book provides current findings of trust research from various disciplines: communication studies, information systems, educational and organizational psychology, sports psychology and economics. The volume analyses how trust relationships have changed and are still changing under the influence of digitalization. In addition to presenting the current state of research, the implications for trust relationships in the digital world are examined. The book brings together empirical findings with the implications for media, business, sports and science. It is of value to interdisciplinary researchers and graduate students.
Trust and Conflict: Representation, Culture and Dialogue (Cultural Dynamics of Social Representation)
by Ivana Marková Alex GillespieTrust, distrust and conflict between social groups have existed throughout the history of humankind, although their forms have changed. Using three main concepts: culture, representation and dialogue, this book explores and re-thinks some of these changes in relation to concrete historical and contemporary events. Part I offers a symbolic and historical analysis of trust and distrust while Parts II and III examine trust, distrust and conflict in specific events including the Cyprus conflict, Estonian collective memories, coping with HIV/AIDS in China, Swedish asylum seekers, the Cuban missile crisis and Stalinist confessions. With an impressive array of international contributors the chapters draw on a number of key concepts such as self and other, ingroup and outgroup, contact between groups, categorization, brinkmanship, knowledge, beliefs and myth. Trust and Conflict offers a fresh perspective on the problems that arise from treating trust, distrust and conflict as simplified indicators. Instead, it proposes that human and social sciences can view these phenomena within the complex matrix of interacting perspectives and meta-perspectives that characterise the social world. As such it will be of interest to undergraduates, postgraduates and lecturers of human and social sciences especially social psychology, sociology, political science and communication studies.
Trust and Digital Transformation in the Public Sector (Routledge Studies in Trust Research)
by Barbara Kożuch Katarzyna Sienkiewicz-MałyjurekDigital transformation is a promising way to increase the possibilities and effectiveness of public organizations, but the implementation of digital technologies alone does not bring value. It is vital to convince and motivate people to use new ways of public services delivery and it is necessary to trust both public institutions and new technologies. Digital trust is considered a key determinant of acceptance of digital technologies, leading to their effective use and creation of innovative solutions. However, little is known about creating and using trust as a driving force of digital transformation. In this approach, trust is not only a motivating factor to use digital technologies but also a trigger for changes in the action strategy. In this book, trust is analyzed from this perspective. The authors present the importance of digital trust, as well as its evolving nature manifested along with the progress of digital transformation. Offering both theoretical and practical insights, this volume will add value to trust theory and digital governance theory by indicating the importance of organizational trust and the ways of its use in the development of public service delivery processes and performance based on digital transformation. It will be of interest to researchers, academics, professionals, and advanced students in the fields of public management, innovation, ethics, and organizational studies.
Trust and Inspire: How Truly Great Leaders Unleash Greatness in Others
by Stephen M.R. CoveyFrom the bestselling author of The Speed of Trust, a revolutionary new way to lead, deemed &“the defining leadership book in the 21st century&” (Admiral William McRaven, author of Make Your Bed) that &“every parent, teacher, and leader needs&” (Esther Wojcicki, author of How to Raise Successful People).We have a leadership crisis today, where even though our world has changed drastically, our leadership style has not. Most organizations, teams, schools, and families today still operate from a model of &“command and control,&” focusing on hierarchies and compliance from people. But because of the changing nature of the world, the workforce, work itself, and the choices we have for where and how to work and live, this way of leading is drastically outdated. Stephen M.R. Covey has made it his life&’s work to understand trust in leadership and organizations. In his newest and most transformative book, Trust and Inspire, he offers a simple yet bold solution: to shift from this &“command and control&” model to a leadership style of &“trust and inspire.&” People don&’t want to be managed; they want to be led. Trust and Inspire is a new way of leading that starts with the belief that people are creative, collaborative, and full of potential. People with this kind of leader are inspired to become the best version of themselves and to produce their best work. Trust and Inspire is the solution to the future of work: where a dispersed workforce will be the norm, necessitating trust and collaboration across time zones, cultures, personalities, generations, and technology. Trust and Inspire calls for a radical shift in the way we lead in the 21st century, and Covey shows us how.
Trust and Transparency in an Age of Surveillance (Routledge Studies in Surveillance)
by Lora Anne ViolaInvestigating the theoretical and empirical relationships between transparency and trust in the context of surveillance, this volume argues that neither transparency nor trust provides a simple and self-evident path for mitigating the negative political and social consequences of state surveillance practices. Dominant in both the scholarly literature and public debate is the conviction that transparency can promote better-informed decisions, provide greater oversight, and restore trust damaged by the secrecy of surveillance. The contributions to this volume challenge this conventional wisdom by considering how relations of trust and policies of transparency are modulated by underlying power asymmetries, sociohistorical legacies, economic structures, and institutional constraints. They study trust and transparency as embedded in specific sociopolitical contexts to show how, under certain conditions, transparency can become a tool of social control that erodes trust, while mistrust—rather than trust—can sometimes offer the most promising approach to safeguarding rights and freedom in an age of surveillance. The first book addressing the interrelationship of trust, transparency, and surveillance practices, this volume will be of interest to scholars and students of surveillance studies as well as appeal to an interdisciplinary audience given the contributions from political science, sociology, philosophy, law, and civil society.
Trust and Trustworthiness across Cultures: Implications for Societies and Workplaces (Springer Series in Emerging Cultural Perspectives in Work, Organizational, and Personnel Studies)
by Catherine T. Kwantes Ben C. H. KuoThis book investigates trust in seven different cultural contexts, exploring how societal culture can influence our expectations regarding what may be considered trustworthy within a cultural context. Although the definition of trustworthiness is clear, how it is operationalized and applied in various cultural contexts can vary greatly. While certain components of trustworthiness may be universal, what a given society expects from individuals, and the extent to which they fulfill those expectations, plays a role in whether or not those individuals may be trusted. Each chapter discusses literature related to trust and trustworthiness within a specific cultural context, addresses both etic and emic aspects of decisions to trust another, and provides practical implications, with a focus on how trustworthiness can be seen in organizational contexts. With contributions from international scholars and a diverse range of cross-cultural perspectives, this unique volume will be of interest to work psychologists, HR and management professionals, and researchers in organizational behavior.
Trust and Violence: An Essay on a Modern Relationship
by Jan Philipp ReemtsmaA philosophical investigation into the connections between trust and violenceThe limiting of violence through state powers is one of the central projects of the modern age. Why then have recent centuries been so bloody? In Trust and Violence, acclaimed German intellectual and public figure Jan Philipp Reemtsma demonstrates that the aim of decreasing and deterring violence has gone hand in hand with the misleading idea that violence is abnormal and beyond comprehension. We would be far better off, Reemtsma argues, if we acknowledged the disturbing fact that violence is normal. At the same time, Reemtsma contends that violence cannot be fully understood without delving into the concept of trust. Not in violence, but in trust, rests the foundation of true power.Reemtsma makes his case with a wide-ranging history of ideas about violence, from ancient philosophy through Shakespeare and Schiller to Michel Foucault, and by considering specific cases of extreme violence from medieval torture to the Holocaust and beyond. In the midst of this gloomy account of human tendencies, Reemtsma shrewdly observes that even dictators have to sleep at night and cannot rely on violence alone to ensure their safety. These authoritarian leaders must trust others while, by means other than violence, they must convince others to trust them. The history of violence is therefore a history of the peculiar relationship between violence and trust, and a recognition of trust's crucial place in humanity.A broad and insightful book that touches on philosophy, sociology, and political theory, Trust and Violence sheds new, and at times disquieting, light on two integral aspects of our society.
Trust in Epistemology (Routledge Studies in Trust Research)
by Katherine DormandyTrust is fundamental to epistemology. It features as theoretical bedrock in a broad cross-section of areas including social epistemology, the epistemology of self-trust, feminist epistemology, and the philosophy of science. Yet epistemology has seen little systematic conversation with the rich literature on trust itself. This volume aims to promote and shape this conversation. It encourages epistemologists of all stripes to dig deeper into the fundamental epistemic roles played by trust, and it encourages philosophers of trust to explore the epistemological upshots and applications of their theories. The contributors explore such issues as the risks and necessity of trusting others for information, the value of doing so as opposed to relying on oneself, the mechanisms underlying trust’s strange ability to deliver knowledge, whether depending on others for information is compatible with epistemic responsibility, whether self-trust is an intellectual virtue, and the intimate relationship between epistemic trust and social power. This volume, in Routledge’s new series on trust research, will be a vital resource to academics and students not just of epistemology and trust, but also of moral psychology, political philosophy, the philosophy of science, and feminist philosophy – and to anyone else wanting to understand our vital yet vulnerable-making capacity to trust others and ourselves for information in a complex world.
Trust in Government Agencies in the Time of COVID-19 (Elements in Public and Nonprofit Administration)
by Andrew Fox Hank Jenkins-Smith Scott E. Robinson Kuhika Gupta Joseph Ripberger Jennifer A. Ross Carol SilvaAs the US faced its lowest levels of reported trust in government, the COVID-19 crisis revealed the essential service that various federal agencies provide as sources of information. This Element explores variations in trust across various levels of government and government agencies based on a nationally-representative survey conducted in March of 2020. First, it examines trust in agencies including the Department of Health and Human Services, state health departments, and local health care providers. This includes variation across key characteristics including party identification, age, and race. Second, the Element explores the evolution of trust in health-related organizations throughout 2020 as the pandemic continued. The Element concludes with a discussion of the implications for agency-specific assessments of trust and their importance as we address historically low levels of trust in government. This title is also available as Open Access on Cambridge Core.
Trust in Schools: A Core Resource for Improvement
by Barbara Schneider Anthony BrykMost Americans agree on the necessity of education reform, but there is little consensus about how this goal might be achieved. The rhetoric of standards and vouchers has occupied center stage, polarizing public opinion and affording little room for reflection on the intangible conditions that make for good schools. Trust in Schools engages this debate with a compelling examination of the importance of social relationships in the successful implementation of school reform. Over the course of three years, Bryk and Schneider, together with a diverse team of other researchers and school practitioners, studied reform in twelve Chicago elementary schools. Each school was undergoing extensive reorganization in response to the Chicago School Reform Act of 1988, which called for greater involvement of parents and local community leaders in their neighborhood schools. Drawing on years longitudinal survey and achievement data, as well as in-depth interviews with principals, teachers, parents, and local community leaders, the authors develop a thorough account of how effective social relationships—which they term relational trust—can serve as a prime resource for school improvement. Using case studies of the network of relationships that make up the school community, Bryk and Schneider examine how the myriad social exchanges that make up daily life in a school community generate, or fail to generate, a successful educational environment. The personal dynamics among teachers, students, and their parents, for example, influence whether students regularly attend school and sustain their efforts in the difficult task of learning. In schools characterized by high relational trust, educators were more likely to experiment with new practices and work together with parents to advance improvements. As a result, these schools were also more likely to demonstrate marked gains in student learning. In contrast, schools with weak trust relations saw virtually no improvement in their reading or mathematics scores. Trust in Schools demonstrates convincingly that the quality of social relationships operating in and around schools is central to their functioning, and strongly predicts positive student outcomes. This book offer insights into how trust can be built and sustained in school communities, and identifies some features of public school systems that can impede such development. Bryk and Schneider show how a broad base of trust across a school community can provide a critical resource as education professional and parents embark on major school reforms. A Volume in the American Sociological Association's Rose Series in Sociology
Trust in the Law: Encouraging Public Cooperation with the Police and Courts Through
by Tom R. Tyler Yuen HuoPublic opinion polls suggest that American's trust in the police and courts is declining. The same polls also reveal a disturbing racial divide, with minorities expressing greater levels of distrust than whites. Practices such as racial profiling, zero-tolerance and three-strikes laws, the use of excessive force, and harsh punishments for minor drug crimes all contribute to perceptions of injustice. In Trust in the Law, psychologists Tom R. Tyler and Yuen J. Huo present a compelling argument that effective law enforcement requires the active engagement and participation of the communities it serves, and argue for a cooperative approach to law enforcement that appeals to people's sense of fair play, even if the outcomes are not always those with which they agree. Based on a wide-ranging survey of citizens who had recent contact with the police or courts in Oakland and Los Angeles, Trust in the Law examines the sources of people's favorable and unfavorable reactions to their encounters with legal authorities. Tyler and Huo address the issue from a variety of angles: the psychology of decision acceptance, the importance of individual personal experiences, and the role of ethnic group identification. They find that people react primarily to whether or not they are treated with dignity and respect, and the degree to which they feel they have been treated fairly helps to shape their acceptance of the legal process. Their findings show significantly less willingness on the part of minority group members who feel they have been treated unfairly to trust the motives to subsequent legal decisions of law enforcement authorities. Since most people in the study generalize from their personal experiences with individual police officers and judges, Tyler and Huo suggest that gaining maximum cooperation and consent of the public depends upon fair and transparent decision-making and treatment on the part of law enforcement officers. Tyler and Huo conclude that the best way to encourage compliance with the law is for legal authorities to implement programs that foster a sense of personal involvement and responsibility. For example, community policing programs, in which the local population is actively engaged in monitoring its own neighborhood, have been shown to be an effective tool in improving police-community relationships. Cooperation between legal authorities and community members is a much discussed but often elusive goal. Trust in the Law shows that legal authorities can behave in ways that encourage the voluntary acceptance of their directives, while also building trust and confidence in the overall legitimacy of the police and courts. A Volume in the Russell Sage Foundation Series on Trust
Trust with Asian Characteristics
by Takashi Inoguchi Yasuharu TokudaThis volume, edited by a political scientist and a practicing medical doctor, is organized into two parts: interpersonal and institutional trust. To gauge trust both interpersonal and institutional in 29 Asian societies, the AsiaBarometer survey, the best--and only--available such data source in the world was used. The survey, focusing on the quality of life in Asia, was carried out in the 2000s in 29 Asian societies (in East, Southeast, South, and Central Asia), and in the United States, Australia, and Russia for comparative analysis. Trust is a key intermediate variable linking an individual and a broader society. Yet systematically and scientifically assembled data have tended to be narrowly focused on Western societies. In the 2000s non-Western data on the quality of life have steadily increased. The AsiaBarometer survey, however, is the instrument that best examines the quality of life in a large number of Asian societies with nationwide random sampling and face-to-face interviewing, with the number of samples ranging from 1,000 to 3,000. In gauging interpersonal trust, the question, "Generally, do you think people can be trusted, or do you think that you can't be too careful in dealing with people (i. e. , that it pays to be wary of people)?" is asked along with additional questions. In measuring institutional trust, the question is asked: "How much confidence do you place in the following institutions?" (Listed are the central government, the courts, the military, the police, political parties, the parliament, mass media, business companies, medical hospitals, and other institutions. ) In examining interpersonal and institutional trust Asia-wide, special attention is paid to historical and geo-cultural backgrounds of the societies being surveyed. Examination of the link between trust of mass media and individual health and between trust in medical care and individual health focuses on Japan. Among the 12 chapters, 9 are reprints of journal articles published in the 2000s, and the introduction and 2 other chapters were written especially for this book to reflect the latest progress in the field. This work provides a rich source to be consulted by a wide range of readers interested in comparative politics, quality of life, and Asia in general.
Trust, Computing, and Society
by Richard H.R. HarperThe internet has altered how people engage with each other in myriad ways, including offering opportunities for people to act distrustfully. This fascinating set of essays explores the question of trust in computing from technical, socio-philosophical, and design perspectives. Why has the identity of the human user been taken for granted in the design of the internet? What difficulties ensue when it is understood that security systems can never be perfect? What role does trust have in society in general? How is trust to be understood when trying to describe activities as part of a user requirement program? What questions of trust arise in a time when data analytics are meant to offer new insights into user behavior and when users are confronted with different sorts of digital entities? These questions and their answers are of paramount interest to computer scientists, sociologists, philosophers and designers confronting the problem of trust.