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The Call Center Handbook
by Keith DawsonThis book is for people who work in a call center and common traits the call center location must offer. It contains practical observations about how to use particular technologies, and ideas about how to run the call center, which has become its own corporate discipline.
The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center
by Keith DawsonNeed to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century
by Keith DawsonIt's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f
CALL Dimensions: Options and Issues in Computer-Assisted Language Learning (ESL & Applied Linguistics Professional Series)
by Glenn Stockwell Mike LevyThis volume gives language teachers, software designers, and researchers who wish to use technology in second or foreign language education the information they need to absorb what has been achieved so far and to make sense of it. It is designed to enable the kind of critical reading of a substantial literature that leads to a balanced and detailed knowledge of the field. Chapter by chapter, the book builds, through description, analysis, examples, and discussion, a detailed picture of modern CALL. In this book, the label “CALL” is interpreted broadly to include technology-enhanced language learning, Web-enhanced language learning, and information and communication technologies for language learning. The work is distinguished by its attention to a range of languages rather than just English. The authors first set the scene and introduce major areas of interest and growth in CALL, and then look in depth at seven important dimensions: design, evaluation, computer-mediated communication, theory, research, practice, and technology. Chapters on each of these topics include a description that reviews the recent literature, identifies themes, and presents representative projects that illustrate the dimension, followed by a discussion that provides in-depth analysis, and a conclusion offering suggestions for further work. Detailed references and links connect the description and discussion with original works and primary sources so the reader can follow up easily on areas of personal interest. Two concluding chapters discuss how the various dimensions might be brought together, the first from a practical point of view, the second with a view to the development of CALL as a whole.
Call Me Red: A shepherd’s journey
by Hannah JacksonSunday Times bestsellerLessons to live by, without getting up with the lark Hannah Jackson (aka The Red Shepherdess) grew up in the Wirral, and hadn't set foot on a farm until she was 20-years-old. But she'd always loved animals and on a visit to the Lake District, she saw a lamb being born and had a light bulb moment - a burning desire to succeed as a farmer - and never looked back.In Tales of a Shepherdess, Hannah gives us a unique insight into farm life and the values it has taught her that we can use in our everyday lives to change ourselves and our world for the better - from connection, communication and community, to leadership, patience and resilience. Hannah will show us how becoming a lambing and farming contractor in a male-dominated and traditional world taught her grit and determination; how training her loyal sheepdog Fraser taught her to trust; and how sometimes failure can teach us more about ourselves than success. Hannah's journey also teaches us how we should find what sets our hearts on fire and throw everything into it.Hannah's simple and universal wisdom, practical advice, and words of encouragement will inspire you to achieve your goals, follow your dreams and focus on what's really important in life.
Call of the Reed Warbler: A New Agriculture, A New Earth
by null Charles Massy&“Charles Massy has written a definitive masterpiece that takes its place along with the writings of Aldo Leopold, Wendell Berry, Masanobu Fukuoka, Humberto Maturana, and Michael Pollan. No work has more brilliantly defined regenerative agriculture and the breadth of its restorative impact upon human health, biodiversity, climate, and ecological intelligence.&”—Paul HawkenIn Call of the Reed Warbler, Charles Massy explores regenerative agriculture and the vital connection between our soil and our health.It is the story of how a grassroots revolution—a true underground insurgency—can save the planet, help reduce and reverse climate change, and build healthy people and healthy communities, pivoting significantly on our relationship with growing and consuming food.Using his personal experience as a touchstone—from an unknowing, chemical-using farmer with dead soils to a radical ecologist farmer carefully regenerating a 2000-hectare property to a state of natural health—Massy tells the real story behind industrial agriculture and the global profit-obsessed corporations driving it. With evocative stories, he shows how other innovative and courageous farmers are finding a new way.At stake is not only a revolution in human health and in our communities, but the very survival of the planet. For farmers, backyard gardeners, food buyers, health workers, policy makers, and public leaders alike, Call of the Reed Warbler offers a tangible path forward and a powerful and moving paean of hope.It&’s not too late to regenerate the earth. Call of the Reed Warbler shows the way forward for the future of our food supply, our planet, and our health.&“Part lyrical nature writing, part storytelling, part solid scientific evidence, part scholarly research, part memoir, [this] book is an elegant manifesto, an urgent call to stop trashing the Earth and start healing it.&”—The Guardian
CALL Research Perspectives (ESL & Applied Linguistics Professional Series)
by Joy L. Egbert Gina Mikel PetrieCALL Research Perspectives creates a foundation for the study and practice of computer-assisted language learning and provides an overview of ways to conceptualize and to conduct research in CALL. Its core assumptions are that all approaches to research have a place, and that researchers, teachers, and students all have a role to play in the study of computer-enhanced language learning.This is not a how-to-do-research text. Written by top researchers in the field, it offers an open-ended view of what educators need to know and be able to do to answer questions that they have. It is intended to be easy to read, to provide resources for readers to explore the ideas further, and to be non-prescriptive in presenting suggestions for CALL research. The text explores problems with current CALL research and suggests ways that teachers and other researchers can avoid such problems; presents both commonly known and less explored theories that provide a foundation for CALL and language research; and addresses other issues and ideas that affect research outcomes.An outstanding feature of CALL Research Perspectives is that it complements not only other CALL texts but also research texts of all kinds. The issues found in each chapter parallel the issues in other research texts, making this text useful for addressing the needs of teachers and researchers at different levels and in different contexts. In addition, the consistent format throughout makes it accessible to readers with a variety of backgrounds. Each chapter includes an introduction, a review of relevant literature, a set of examples and/or suggestions for conducting research in CALL, and conclusions. The consistent format is intended for ease of use, but the content of chapters varies according to the author. This is intentional; it is a strength of the book that readers can hear the voices of the authors and listen to their understandings of the perspectives presented. It is the editors' hope that they will be inspired to seek out other voices as well.
The Call that Started It All (Fountas & Pinnell Classroom, Guided Reading Grade 5)
by Suzanne SladeThe Day Everything Changed It's getting dark and you need a ride. If it's 1973, you go to a pay phone, drop in some change, and call home. Today you make a call on a phone you carry with you and all you need to worry about is a dead battery. NIMAC-sourced textbook
Call the Fire Brigade!: Fighting London's Fires in the '70s
by Allan GriceWorking as a fireman in London’s East End during the early 1970s was no easy ride. In the years before workplace health-and-safety legislation had started to exert its grip, Allan Grice had to cut his fire-and-rescue teeth without the advantages of a breathing apparatus for each member of his crew. Back then, the time-tested strategy was to ‘get in’ – to crawl below the intense heat and ‘eat’ the thick smoke – in order to locate a missing child or to halt a rapidly spreading inferno. In Call the Fire Brigade!, Grice recounts his most memorable experiences as a front-line member of the London Fire Brigade working the city’s East End, with its myriad commercial premises, brooding Thames-side warehouses, seedy tenements and colourful cosmopolitan community, ranging from prosperous manufacturers to down-and-out winos with their body-warming bonfires in derelict houses. Fires in factories, tenements and warehouses, and non-fire emergencies such as the Moorgate Tube disaster of 1975, are graphically described, while the elation of rescue, the sadness of being too late to save lives and the warm camaraderie of fire crews during some of the capital’s busiest peacetime years are vividly depicted.
A Call to Farms: Reconnecting To Nature, Food, And Community In A Modern World
by Jennifer GraysonHope for the future lies with a new generation of regenerative farmers. Within a decade, nearly half of all American farmland will change hands as an older generation of farmers steps aside. In their place, a groundswell of new growers will face numerous challenges, including soil degradation, insufficient income, and investors devouring farmland at a staggering pace. These new farmers are embracing regenerative agriculture—the holistic approach to growing food that restores the soil and biodiversity—in the movement to reclaim our health and the planet’s. But can their efforts help reverse an epidemic of diet-related disease, food inequality, and even climate change? To answer that question and more, award-winning journalist Jennifer Grayson embedded herself in a groundbreaking farmer training program, then embarked on this investigative journey. The diverse array of farmers, graziers, and food activists whom she profiles here are working toward better, more sustainable foodways for all. From a one-acre market garden in Oregon to activists reviving food sovereignty in South Carolina, A Call to Farms tells the captivating story of these new agrarians finding hope and purpose in reconnecting to the land and striving to improve the future of American food.
Calling All Minds: How To Think and Create Like an Inventor
by Temple GrandinFrom world-renowned autism spokesperson, scientist, and inventor Temple Grandin -- a book of personal stories, inventions, and facts that will blow young inventors' minds and make them soar.Have you ever wondered what makes a kite fly or a boat float? Have you ever thought about why snowflakes are symmetrical, or why golf balls have dimples? Have you ever tried to make a kaleidoscope or build a pair of stilts? <p><p>In Calling All Minds, Temple Grandin explores the ideas behind all of those questions and more. She delves into the science behind inventions, the steps various people took to create and improve upon ideas as they evolved, and the ways in which young inventors can continue to think about and understand what it means to tinker, to fiddle, and to innovate. And laced throughout it all, Temple gives us glimpses into her own childhood tinkering, building, and inventing. <p>More than a blueprint for how to build things, in Calling All Minds Temple Grandin creates a blueprint for different ways to look at the world. And more than a call to action, she gives a call to imagination, and shows readers that there is truly no single way to approach any given problem--but that an open and inquisitive mind is always key. <P><b>A New York Times Bestseller</b>
Calling Taikong: A Strategy Report and Study of China's Future Space Science Missions (Science Policy Reports)
by Ji WuThis book describes the status quo of space science in China, details the scientific questions to be addressed by the Chinese space science community in 2016-2030, and proposes key strategic goals, space science programs and missions, the roadmap and implementation approaches. Further, it explores the supporting technologies needed and provides an outlook of space science beyond the year 2030. "Taikong" means "outer space" in Chinese, and space science is one of the most important areas China plans to develop in the near future. This book is authored by WU Ji, a leader of China's space science program, together with National Space Science Center, Chinese Academy of Sciences, a leading institute responsible for planning and managing most of China's space science missions. It also embodies the viewpoints shared by many space scientists and experts on future space science development. Through this book, general readers and researchers alike will gain essential insights into the current developments and future prospects of space science in China. Government decision-makers will also find the book a useful reference for strategies and planning in the field of space science.
Calm, Smooth and Smart: Novel Approaches for Influencing Vibrations by Means of Deliberately Introduced Dissipation (Lecture Notes in Applied and Computational Mechanics #102)
by Peter EberhardThis book contains and summarizes research carried out within the DFG Priority Programme 1897: "Calm, Smooth and Smart - Novel Approaches for Influencing Vibrations by Means of Deliberately Introduced Dissipation". The contributions help reduce unwanted vibrations by developing novel approaches for influencing them and lead to a “calm, smooth and smart” behaviour of technical units. “Calm” represents the demand to avoid or at least to severely reduce unwanted noise generated by technical installations. “Smooth” ensures a still comfortable and jerk-free operation of them. Finally, “smart” means that the introduced damping devices not only help to achieve the desired vibrational behaviour of the overall technical systems, but also that they take over additional functional tasks. The results presented in this volume summarize the state-of-the-art and provide motivation for future research. The book is intended for experienced researchers as well as for doctoral and post-doctoral students in engineering, mathematics and physics, as well as industrial researchers interested in the field.
Calorimetry for Collider Physics, an Introduction (UNITEXT for Physics)
by Michele Livan Richard WigmansThis book is exceptional in offering a thorough but accessible introduction to calorimetry that will meet the needs of both students and researchers in the field of particle physics. It is designed to provide the sound knowledge of the basics of calorimetry and of calorimetric techniques and instrumentation that is mandatory for any physicist involved in the design and construction of large experiments or in data analysis. An important feature is the correction of a number of persistent common misconceptions. Among the topics covered are the physics and development of electromagnetic showers, electromagnetic calorimetry, the physics and development of hadron showers, hadron calorimetry, and calibration of a calorimeter. Two chapters are devoted to more promising calorimetric techniques for the next collider. Calorimetry for Collider Physics, an introduction will be of value for all who are seeking a reliable guide to calorimetry that occupies the middle ground between the brief chapter in a generic book on particle detection and the highly complex and lengthy reference book.
Calum's Road
by Roger HutchinsonThis story of a Scottish lighthouse keeper&’s years-long quest to build a road and revive a town is &“an incredible testament to one man&’s determination&” (The Sunday Herald).Shortlisted for the Royal Society of Literature&’s Ondaatje Prize Calum MacLeod had lived on the northern point of the Scottish island of Raasay since his birth in 1911. He tended the Rona lighthouse at the very tip of his little archipelago—until semi-automation in 1967 reduced his responsibilities. With his newly idle hours, he embarked upon a project: to build a road out of the settlement of Arnish—a road that he hoped would lead new generations of people to this quiet, beautiful place. And so, at the age of fifty-six, Calum MacLeod, the last man left in northern Raasay, set about single-handedly constructing the &“impossible&” road, using hand tools. It would become a romantic, quixotic venture, a kind of sculpture; an obsessive work of art so perfect in every gradient, culvert, and supporting wall that its creation occupied almost twenty years of his life. In Calum&’s Road, Roger Hutchinson recounts the extraordinary story of this remarkable man&’s devotion to his visionary project. &“MacLeod defied powers [outside] his control in the only way he could . . . paints a compelling picture of the man.&” —Sunday Times &“Wonderful.&” —The Telegraph &“A gem of a book.&” —Alexander McCall Smith
Calving Management and Newborn Calf Care: An interactive Textbook for Cattle Medicine and Obstetrics
by João Simões George StilwellThis comprehensive textbook provides detailed information on calving management in dairy and beef cattle. Enriched with diverse learning opportunities, it conveys the fundamentals of reproductive anatomy and physiology, parturition, birth complications and various obstetrical manoeuvres, as well as dam and calf care. In order to promote best practices in this specialized subject, the book covers all significant points from conception to calving and the perinatal period. Clear chapter structures, a wealth of illustrations and videos, obstetrical case studies, and question-and-answer lists round out the reading experience, making the book a unique source of information on how to support mother cows and obtain viable offspring. In addition, readers can download the free Springer Nature Flashcards App and benefit from 77 digital study questions to test their knowledge.Calving is a significant event in terms of providing care and nutrition for mother cows and calves. The reproductive health status in cattle farms is crucial to immediately initiate lactation and new conception. Assistance by technical personnel, dystocia and stillbirth occurrences can reach ca. 50%, 14% and 6% of parturitions, respectively. Hence, zootechnical and veterinary management of calving is of great importance for animal welfare.This textbook makes a valuable contribution to teaching and everyday practice in cattle medicine and obstetrics. Veterinary students, residents, practitioners and technical personnel will discover it to be a rich learning and reference resource.
Cam Design and Manufacture, Second Edition
by Preben W. JensenThis book provides the methods of solving the problems connected with cams—their design, application, and manufacture. It introduces the improvement of numerically controlled machine tools and the availability of computers in general. The book is useful for practicing and design engineers.
Cambridge Checkpoint Lower Secondary Mathematics Student's Book 9: Third Edition
by Frankie Pimentel Ric Pimentel Terry WallThis series has been endorsed by Cambridge Assessment International Education.Help learners engage with and fully understand topics they are studying with an emphasis on mathematical thinking and working throughout.- Provide activities to increase student's subject knowledge and develop the skills necessary to think and work mathematically.- Engage learners with chapter openers that include historical notes with a cultural focus.- Support development of English language skills with the use of mathematical terms and activities to help facilitate effective teaching in classrooms with mixed English abilities.
Cambridge Checkpoint Lower Secondary Science Student's Book 7: Third Edition
by Peter RileyStage 7 is endorsed by Cambridge Assessment International Education.Help learners engage with and fully understand topics they are studying with captivating content following the new Cambridge Lower Secondary Science curriculum framework (0893). - Provide activities to increase learners' subject knowledge and develop the skills necessary to think and work scientifically.- Test learners' comprehension of each topic with questions designed to develop deeper thinking skills.- Embed knowledge and increase learners' vocabulary with whole class and smaller group discussion.
Cambridge Checkpoint Lower Secondary Science Student's Book 7: Third Edition
by Peter RileyStage 7 is endorsed by Cambridge Assessment International Education.Help learners engage with and fully understand topics they are studying with captivating content following the new Cambridge Lower Secondary Science curriculum framework (0893). - Provide activities to increase learners' subject knowledge and develop the skills necessary to think and work scientifically.- Test learners' comprehension of each topic with questions designed to develop deeper thinking skills.- Embed knowledge and increase learners' vocabulary with whole class and smaller group discussion.
Cambridge Checkpoint Lower Secondary Science Student's Book 8: Third Edition
by Peter RileyStage 8 is endorsed by Cambridge Assessment International Education.Help learners engage with and fully understand topics they are studying with captivating content following the new Cambridge Lower Secondary Science curriculum framework (0893). - Provide activities to increase learners' subject knowledge and develop the skills necessary to think and work scientifically.- Test learners' comprehension of each topic with questions designed to develop deeper thinking skills.- Embed knowledge and increase learners' vocabulary with whole class and smaller group discussion.
Cambridge Checkpoint Lower Secondary Science Student's Book 8: Third Edition
by Peter RileyStage 8 is endorsed by Cambridge Assessment International Education.Help learners engage with and fully understand topics they are studying with captivating content following the new Cambridge Lower Secondary Science curriculum framework (0893). - Provide activities to increase learners' subject knowledge and develop the skills necessary to think and work scientifically.- Test learners' comprehension of each topic with questions designed to develop deeper thinking skills.- Embed knowledge and increase learners' vocabulary with whole class and smaller group discussion.
Cambridge Checkpoint Lower Secondary Science Student's Book 9: Third Edition
by Peter RileyStage 9 is endorsed by Cambridge Assessment International Education.Help learners engage with and fully understand topics they are studying with captivating content following the new Cambridge Lower Secondary Science curriculum framework (0893). - Provide activities to increase learners' subject knowledge and develop the skills necessary to think and work scientifically.- Test learners' comprehension of each topic with questions designed to develop deeper thinking skills.- Embed knowledge and increase learners' vocabulary with whole class and smaller group discussion.The audio files are FREE to download from: www.hoddereducation.com/cambridgeextras
The Cambridge Companion to Benjamin Franklin
by Carla MulfordComprehensive and accessible, this Companion addresses several well-known themes in the study of Franklin and his writings, while also showing Franklin in conversation with his British and European counterparts in science, philosophy, and social theory. Specially commissioned chapters, written by scholars well-known in their respective fields, examine Franklin's writings and his life with a new sophistication, placing Franklin in his cultural milieu while revealing the complexities of his intellectual, literary, social, and political views. Individual chapters take up several traditional topics, such as Franklin and the American dream, Franklin and capitalism, and Franklin's views of American national character. Other chapters delve into Franklin's library and his philosophical views on morality, religion, science, and the Enlightenment and explore his continuing influence in American culture. This Companion will be essential reading for students and scholars of American literature, history and culture.
The Cambridge Companion to Darwin
by Jonathan Hodge Gregory RadickThe naturalist and geologist Charles Darwin (1809-82) ranks as one of the most influential scientific thinkers of all time. In the nineteenth century his ideas about the history and diversity of life - including the evolutionary origin of humankind - contributed to major changes in the sciences, philosophy, social thought and religious belief. This volume provides the reader with clear, lively and balanced introductions to the most recent scholarship on Darwin and his intellectual legacies. A distinguished team of contributors examines Darwin's main scientific ideas and their development; Darwin's science in the context of its times; the influence of Darwinian thought in recent philosophical, social and religious debate; and the importance of Darwinian thought for the future of naturalist philosophy. New readers will find this a most convenient and accessible guide to Darwin. Advanced students and specialists will find a conspectus of recent developments in the interpretation of Darwin.