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Custodians of the Commons: Pastoral Land Tenure in Africa
by Charles R LaneAn examination of the conflicts facing traditional pastoralist societies within the developing nations of Africa. The book explores the forms of traditional land tenure and access to grazing resources, which are being increasingly eroded by modern forms of ownership and development. It shows how communal land tenure arrangements are essential not only for the survival of these societies but also to manage the pastures and rangelands in question. The case studies are by local experts. They cover Kenya, Mali, Senegal, Mauritania, Sudan, Tanzania and Uganda. Each looks at: the political and legal context, trends in pastoral development, causes of conflict, procedures for resolving conflict, and environmental implications.
Customer-Centric Design: Based on QFD Principles (Best on Quality)
by David Menichelli Glenn H. MazurThis book presents a cutting-edge customer-centric design approach, equipping readers with specific tools to effectively analyze customer needs and develop top-tier designs while taking pricing and competition into account. The meticulously chosen tools, rigorously tested by the authors, are derived from Quality Function Deployment (QFD), a proven method with a 50-year track record of successful implementation across various industry sectors.Customer-Centric Design: Based on QFD Principles introduces a contemporary guide to the design principles of Blitz QFD®, a groundbreaking methodology developed by the QFD Institute over 25 years back. This book is crafted to optimize customer processes, leading to heightened success and increased business opportunities. By tackling customer concerns and concentrating on top-line revenue growth through the sale of high-value goods and services, the book offers a strategic approach to business development. Additionally, it focuses on the fundamentals of QFD prioritization, including the analytic hierarchy process, enabling more precise measurement of customer priorities and critical design decisions. Moreover, the book is compliant with the new ISO 16355 for QFD standard, ensuring that it aligns with the latest industry requirements. Relevant references will also be provided for further exploration. Product managers, engineers, and technologists will find this book particularly valuable, as it offers user-friendly methods and tools for validating marketing requirements and conducting market studies independently, as well as strategies to efficiently use these tools within tight time constraints.
Customer Centricity in der Neuproduktentwicklung: Radikale Kundenorientierung als Schlüssel für potenzialstarke Innovationen (essentials)
by Ute RademacherDer Innovationsdruck auf Unternehmen steigt. Die Marktbedingungen werden volatiler. Die Zahl der Mitbewerber:innen steigt. Neue Geschäftsmodelle wirbeln alte Strukturen durcheinander. Und Kund:innen sind immer besser informiert und digital vernetzt. Nur Angebote, die verständliche und glaubwürdige Lösungen für die eigenen „Pain Points“ liefern, können sich durchsetzen.
Customer Centricity in New Product Development: Radical Customer Orientation as the Key to High-potential Innovations (essentials)
by Ute RademacherThe pressure on companies to innovate is increasing. Market conditions are becoming more volatile. The number of competitors is increasing. New business models are upsetting old structures. And customers are increasingly well informed and digitally connected. Only offers that provide comprehensible and credible solutions for a company's own pain points can prevail.
Customer-Driven Supply Chains: From Glass Pipelines to Open Innovation Networks (Decision Engineering)
by Raúl Poler Andrew C. Lyons Adrian E. Coronado Mondragon Frank PillerIn recent years, the supply chain has become a key element to the survival and prosperity of organisations in different industry sectors. Organisations dealing in dynamic business environments demand supply chains that support the satisfaction of customer needs. The principles of lean thinking that once permeated standalone organisations have now been transferred to the supply chain, making imperative the development of innovative approaches to supply chain management. Customer-driven Supply Chains: Strategies for Lean and Agile Supply Chain Design reviews the concept of lean thinking and its relationship to other key initiatives associated with supply chain management. Detailed industrial case studies based on the authors' experience illustrate the principles behind lean supply chains. Moreover, a series of diagrams are used to illustrate critical concepts and supply chain architectures. Special emphasis is placed on the importance of transferring lean principles from the organisational level to the supply chain level. The theory and principles behind lean supply chains are reviewed. Other concepts related to lean supply chains discussed in the book include: mass customisation, agility, information sharing and the bullwhip effect. A methodology used to measure the performance of supply chains is introduced; this methodology comprises the tools of decision timeline, data-flow diagramming, supply chain value stream mapping and a performance measurement scorecard. Readers will gain a clear picture of the competitive implications of lean supply chains. Customer-driven Supply Chains: Strategies for Lean and Agile Supply Chain Design will be a valuable resource of material to students studying supply chain/operations management as well as researchers in this field. Industry practitioners will learn how to develop sound supply chain strategies that can have a positive impact in their organisation.
Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service
by John A. GoodmanCustomer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-of-mouth payoff of getting it right.Between smartphones, social media, mobile connectivity, and a plethora of other technological innovations changing the way we do almost everything these days, your customers are expecting you to be taking advantage of it all to enhance their customer service experience far beyond the meeting-the-minimum experiences of days past. Unfortunately, many companies are failing to take advantage of and properly manage these service-enhancing tools that now exist, and in return they deliver a series of frustrating, disjointed transactions that end up driving people away and into the pockets of businesses getting it right.Having managed more than 1,000 separate customer service studies, author John A. Goodman has created an innovative customer-experience framework and step-by-step roadmap that shows you how to:Design and deliver flawless services and products while setting honest customer expectationsCreate and implement an effective customer access strategyCapture and leverage the voice of the customer to set priorities and improve products, services and marketingUse CRM systems, cutting-edge metrics, and other tools to deliver customer satisfactionCompanies who get customer service right can regularly provide seamless experiences, seeming to know what customers want even before they know it themselves…while others end up staying generic, take stabs in the dark to try and fix the problem, and end up dropping the ball.Customer Experience 3.0 reveals how to delight customers using all the technological tools at their disposal.
Customer Oriented Product Design: Intelligent and Fuzzy Techniques (Studies in Systems, Decision and Control #279)
by Cengiz Kahraman Selcuk CebiThis book offers a comprehensive reference guide to customer-oriented product design and intelligence. It provides readers with the necessary intelligent tools for designing customer-oriented products in contexts characterized by incomplete information or insufficient data, where classical product design approaches cannot be applied. The respective chapters, written by prominent researchers, explain a wealth of both basic and advanced concepts including fuzzy QFD, fuzzy FMEA, the fuzzy Kano model, fuzzy axiomatic design, fuzzy heuristics-based design, conjoint analysis-based design, and many others. To foster reader comprehension, all chapters include relevant numerical examples or case studies. Taken together, they form an excellent reference guide for researchers, lecturers, and postgraduate students pursuing research on customer-oriented product design. Moreover, by extending all the main aspects of classical customer-oriented product design to its intelligent and fuzzy counterparts, the book presents a dynamic snapshot of the field that is expected to stimulate new directions, ideas, and developments.
Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone
by Stephen CosciaExceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.
Customization 4.0: Proceedings of the 9th World Mass Customization & Personalization Conference (MCPC 2017), Aachen, Germany, November 20th-21st, 2017 (Springer Proceedings in Business and Economics)
by Günther Schuh Kjeld Nielsen Frank T. Piller Ning Wang Stephan HankammerThis proceedings volume presents the latest research from the worldwide mass customization & personalization (MCP) community bringing together new thoughts and results from various disciplines within the field. The chapters are based on papers from the MCPC 2017. The book showcases research and practice from authors that see MCP as an opportunity to extend or even revolutionize current business models. The current trends of Industrie 4.0, digital manufacturing, and the rise of smart products allow for a fresh perspective on MCP: Customization 4.0. The book places a new set of values in the centre of the debate: a world with finite resources, global population growth, and exacerbating climate change needs smart thinking to engage the most effective capabilities and resources. It discusses how Customization 4.0 fosters sustainable development and creates shared value for companies, customers, consumers, and the society as a whole. The chapters of this book are contributed by a wide range of specialists, offering cutting-edge research, as well as insightful advances in industrial practice in key areas. The MCPC 2017 has a strong focus on real life MCP applications, and this proceedings volume reflects this. MCP strategies aim to profit from the fact that people are different. Their objective is to turn customer heterogeneities into opportunities, hence addressing “long tail” business models. The objective of MCP is to provide goods and services that best serve individual customers’ needs with near mass production efficiency. This proceedings volume highlights the interdisciplinary work of thought leaders, technology developers, and researchers with corporate entrepreneurs putting these strategies into practice.Chapter 24 is open access under a CC BY 4.0 license via link.springer.com.
Customized Bus: User Travel Behavior and Demand Evolution (Urban Sustainability)
by Jiangbo Wang Kai Liu Tao Liu Toshiyuki YamamotoThis book presents a groundbreaking examination of the intricate dynamics shaping the customized bus (CB) service industry. Through a meticulous exploration segmented into three distinct parts, this book offers a holistic approach by dissecting the foundational elements, user behaviors, and environmental influences that collectively drive the success or failure of CB services. The authors employ a multidisciplinary lens, blending empirical research with theoretical insights to unpack the complexities of demand evolution and user loyalty within the CB service sector. This novel approach integrates statistical analyses, user behavior modeling, and environmental effects assessment to provide a comprehensive view of the industry's current state and future prospects. Setting this work apart is its emphasis on the interplay between service provider strategies and the built environment effects, a relatively unexplored dimension in transportation studies. The book introduces pioneering models for understanding user choice behavior and loyalty, considering the heterogeneity of individual preferences and the significant impact of urban built environment. Covering a range of topics from the basic role of CB in transportation systems to advanced analyses of subscribing behavior and market adaptation strategies, the book is designed for a diverse audience. Academics, industry professionals, urban planners, and policymakers will find its content accessible and applicable, with insights beneficial for both introductory learners and advanced practitioners. Strategic Recommendations: Through its analytical rigor, the book equips stakeholders with practical strategies to enhance service viability, promote user loyalty, and navigate the operational complexities of the CB service landscape.
Customized Implementation of European Union Food Safety Policy: United in Diversity? (International Series on Public Policy)
by Eva ThomannThis book sheds light on the patterns, causes and consequences of the “customization” of European Union (EU) policies. Even if they comply, member states interpret and adapt EU rules in very diverse ways when putting them into practice. We can think of and measure this diversity as a phenomenon of regulatory change along the implementation chain. The book explores what explains customization, and what it means for providing policy solutions to shared problems. It studies the implementation of EU food safety policies in Austria, Germany, France, the United Kingdom and Switzerland using innovative qualitative comparative techniques. After looking at the role of prominent compliance arguments and the “logics of action” for customization, the study assesses how differing degrees of customization affect the success of the implementation. The book provides a new, evidence-based perspective on “gold-plating” and better regulation in Europe for scholars, students and practitioners of policy implementation, European integration and Europeanization alike.
Cut-and-Cover Metro Structures: Geo-Structural Design: An Integrated Approach
by Krishan KaulBecause of their complexity and scale, metro structures capture all the essential aspects of a cut-and-cover structure, and so are given primary focus in this book. The design of a metro construction is outlined coherently and in detail; and the reader is shown how to apply this design process equally well to other, relatively simple, cut-and-cover
Cut by Cut: Editing your film or video
by Gael ChandlerLearn how skilled editors can turn raw footage into polished art for film, television, or web. With practical project guidelines and advice on organizing digital and film cutting rooms, and much more.
Cut Flowers and Foliages (Crop Production Science in Horticulture)
by Raul I Cabrera Elizabeth Cieniewicz Melissa Muñoz Henry WainwrightThe cut flower and foliage industry is a global business with major production locations in North America, South America, Central America, East Africa, Europe, the Middle East, Asia, Australia and New Zealand. Few other horticulture crops are as ubiquitous, yet the production techniques and challenges are universal. This book describes the main international production locations and markets, including current trends and directions. The focus is on production in protected cultivation. The major species - including rose, chrysanthemum, carnation, orchid and gerbera - dominate the global market and these are individually explored in detail. Specialty species and cut foliages are also addressed, as well as significant details of production, including irrigation and fertilization, disease and disease management, and biological control of pests. Finally, the postharvest chapter covers details of harvesting, transporting and delivering high quality flowers that provide an excellent vase life. Highly illustrated with color photos throughout, this is an essential resource for students and researchers in horticulture, growers and producers, and those in the floriculture industry.
Cut to the Bone: A Thriller (Riley And Harris Ser. #1)
by Alex CaanRuby Day is a young vlogger, a rising star of YouTube, and a wholesome role-model to millions of teenage girls. And she is missing. Detective Inspector Kate Riley, the head of a new high-powered team of detectives, and Detective Superintendent Zain Harris, the newest member of the team and a poster boy for multiracial policing, are brought in for what they expect to be a routine runaway. Then a video of a wild-eyed Ruby running through the woods and begging for her life is posted online. Amid mounting hysteria and heightened media coverage calling for Ruby’s safe return, Riley and Harris must decode the dark secrets of this seemingly squeaky-clean internet darling. Their hunt leads them to a smug ex-boyfriend who hungers for online fame of his own, a culture of online cyber bullying by anonymous thugs, and a corporation of ruthless advertisers who exploit online celebrities for their network of eager consumers. It becomes increasingly clear that the case is more complicated and nightmarish than Riley and Harris could have imagined. And the videos keep coming . . .This debut novel is a slick, contemporary police procedural that explores the dichotomy of public life and one lived online. For fans of Megan Abbot and Kimberly McCreight, Cut to the Bone provides a harrowing glimpse into the friendships, ambitions, and secrets of the internet generation.
Cutaneous Biometrics
by Howard Maibach Nily OsmanThis handbook covers the essential subject areas of cutaneous biometrics, including acne, aging, genetics, eczema, psoriasis, atopic dermatitis, rosacea, wound healing, and more. Erythema of rosacea and the risk of skin ulceration associated with oral nicorandil therapy are covered in detail. Various areas of acne are addressed, including acne severity grading, the assessment of general health and quality of life in patients with acne, and the effect of automated online counseling on clinical outcomes and quality of life among adolescents with acne vulgaris. Other topics include the development and validation of a clinical scale for the evaluation of forearm skin photoaging and a scoring system for mucosal disease severity. This is an ideal reference for biomedical engineering researchers and clinicians working in the field of dermatology interested in a deeper understanding of cutaneous biometrics and how it can be applied to their work. This book also: Broadens reader's understanding of the importance of creating meaningful dermatological patient outcome measurements and the use of the physician global assessment in a clinical setting to measure and track patient outcomes Details the guidelines on the measurement of ultraviolet radiation levels in ultraviolet phototherapy
Cutaneous Haptic Feedback in Robotic Teleoperation (Springer Series on Touch and Haptic Systems #0)
by Claudio PacchierottiThis work addresses the challenge of providing effective cutaneous haptic feedback in robotic teleoperation, with the objective of achieving the highest degree of transparency whilst guaranteeing the stability of the considered systems. On the one hand, it evaluates teleoperation systems that provide only cutaneous cues to the operator, thus guaranteeing the highest degree of safety. This cutaneous-only approach shows intermediate performance between no force feedback and full haptic feedback provided by a grounded haptic interface, and it is best suitable for those scenarios where the safety of the system is paramount, e. g. , robotic surgery. On the other hand, in order to achieve a higher level of performance, this work also investigates novel robotic teleoperation systems with force reflection able to provide mixed cutaneous and kinesthetic cues to the operator. Cutaneous cues can compensate for the temporary reduction of kinesthetic feedback necessary to satisfy certain stability conditions. This state-of-the-art volume is oriented toward researchers, educators, and students who are interested in force feedback techniques for robotic teleoperation, cutaneous device design, cutaneous rendering methods and perception studies, as well as readers from different disciplines who are interested in applying cutaneous haptic technologies and methods to their field of interest.
Cuteness Engineering: Designing Adorable Products and Services (Springer Series on Cultural Computing)
by Aaron Marcus Xiaojuan Ma Masaaki Kurosu Ayako HashizumeThis state of the art monograph presents a unique introduction to thinking about cuteness and its incorporation into modern, especially computer-based, products and services. Cuteness is defined and explored in relation to user-centered design concepts and methods, in addition to considering the history of cuteness and cuteness in other cultures, especially in relation to eastern Asia. The authors provide detailed analyses and histories of cuteness in Japan and in China, the rise of Kawaii and Moe cultural artifacts, and their relation to social, psychological, and design issues. They also attempt an initial taxonomy of cuteness. Finally, detailed interviews with leading designers of cute products and services, such as Hello Kitty, provide an understanding of the philosophy and decision-making process of designers of cuteness. Cuteness Engineering: Designing Adorable Products and Services will be of interest and use to a wide range of professionals, researchers, academics, and students who are interested in exploring the world of cuteness in fresh new ways and gaining insights useful for their work and studies.
Cutoffs for Dams (ICOLD Bulletins Series #150)
by Cigb IcoldICOLD Bulletin 150, Cutoffs for Dams, discusses foundation treatment methods using cutoff-type barriers. High emphasis is given to alluvial deposits throughout this document; however, different materials may require cutoff. The construction of cutoffs has made significant advances mainly through the development of more powerful machinery for drilling and excavation, but also through the introduction of new concepts and techniques, such as jet grouting and deep soil mixing. The following types of cutoffs are presented in this Bulletin: - Diaphragm walls- Vib walls- Pile walls- Superimposed concreted galleries- Jet grouting- Deep mixing These methods are described, and the practical application of each method is illustrated by selected case histories. These case histories also demonstrate how certain difficulties specific to a particular dam site have been dealt with. The performance of cutoffs should be monitored so that their efficiency in reducing flow and piezometric head can be evaluated. Piezometers installed in the foundation upstream and downstream of the cutoff are needed to meet this objective.
The Cutting Edge: A Half Century of U. S. Fighter Aircraft R and D
by Hugh P. Levaux Jennifer Gross Erik Moller Elizabeth Giddens Mark A. LorellThe proposition that innovation is critical in the cost-effective design and development of successful military aircraft is still subject to some debate. RAND research indicates that innovation is promoted by intense competition among three or more industry competitors. Given the critical policy importance of this issue in the current environment of drastic consolidation of the aerospace defense industry, the authors here examine the history of the major prime contractors in developing jet fighters since World War II. They make use of an extensive RAND database that includes nearly all jet fighters, fighter-attack aircraft, and bombers developed and flown by U.S. industry since 1945, as well as all related prototypes, modifications, upgrades, etc. The report concludes that (1) experience matters, because of the tendency to specialize and thus to develop system-specific expertise; (2) yet the most dramatic innovations and breakthroughs came from secondary or marginal players trying to compete with the industry leaders; and (3) dedicated military R&D conducted or directly funded by the U.S. government has been critical in the development of new higher-performance fighters and bombers.
Cutting Edge Applications of Computational Intelligence Tools and Techniques (Studies in Computational Intelligence #1118)
by Kevin Daimi Abeer Alsadoon Luis CoelhoThe book delivers an excellent professional development resource for educators and practitioners on the cutting-edge computational intelligence techniques and applications. It covers many areas and topics of computational intelligence techniques and applications proposed by computational intelligence experts and researchers and furthers the enhancement of the community outreach and engagement component of computational intelligence techniques and applications. Furthermore, it presents a rich collection of manuscripts in highly regarded computational intelligence techniques and applications topics that have been creatively compiled. Computers are capable of learning from data and observations and providing solutions to real-life complex problems, following the same reasoning approach of human experts in various fields. This book endows a rich collection of applications in widespread areas. Among the areas addressed in this book are Computational Intelligence Principles and Techniques; CI in Manufacturing, Engineering, and Industry; CI in Recognition and Processing; CI in Robotics and Automation; CI in Communications and Networking; CI in Traditional Vehicles, Electric Vehicles, and Autonomous Vehicles; CI in Smart Cities and Smart Energy Systems; and CI in Finance, Business, Economics, and Education. These areas span many topics including repetitive manufacturing, discrete manufacturing, process manufacturing, electronic systems, speech recognition, pattern recognition, signal processing, image processing, industrial monitoring, vision systems for automation and robotics, cooperative and network robotics, perception, planning, control, urban traffic networks control, vehicle-to-roadside communications, smart buildings, smart urbanism, smart infrastructure, smart connected communities, smart energy, security, arts, and music.
Cutting-Edge Business Technologies in the Big Data Era: Proceedings of the 18th SICB “Sustainability and Cutting-Edge Business Technologies” Volume 2 (Studies in Big Data #136)
by Saad G. YaseenThis book highlights applied artificial intelligence techniques, tools, and systems to drive strategic advantages, improve operational efficiency, and create added value. The focus is very much on practical applications and how to maximize the value of these technologies. They are being applied across businesses to enhance innovation, improve performance, increase profit, support critical thinking, and ultimately create customer-added value. Whether you are a researcher, manager, or decision-maker, this book provides valuable insights to help you harness the power of AI and big data analytics in your organization. This book attempts to provide answers to the most important questions: Quo Vadis applied artificial intelligence? Quo Vadis cutting-edge business technologies?
Cutting-Edge Business Technologies in the Big Data Era: Proceedings of the 18th SICB “Sustainability and Cutting-Edge Business Technologies” Volume 1 (Studies in Big Data #135)
by Saad G. YaseenThis book highlights applied artificial intelligence techniques, tools, and systems to drive strategic advantages, improve operational efficiency, and create added value. The focus is very much on practical applications and how to maximize the value of these technologies. They are being applied across businesses to enhance innovation, improve performance, increase profit, support critical thinking, and ultimately create customer-added value. Whether you are a researcher, manager, or decision-maker, this book provides valuable insights to help you harness the power of AI and big data analytics in your organization. This book attempts to provide answers to the most important questions: Quo Vadis applied artificial intelligence? Quo Vadis cutting-edge business technologies?
Cutting-Edge Enabling Technologies for Regenerative Medicine (Advances in Experimental Medicine and Biology #1078)
by Heung Jae Chun Chan Hum Park Il Keun Kwon Gilson KhangThis book explores in depth the latest enabling technologies for regenerative medicine. The opening section examines advances in 3D bioprinting and the fabrication of electrospun and electrosprayed scaffolds. The potential applications of intelligent nanocomposites are then considered, covering, for example, graphene-based nanocomposites, intrinsically conductive polymer nanocomposites, and smart diagnostic contact lens systems. The third section is devoted to various drug delivery systems and strategies for regenerative medicine. Finally, a wide range of future enabling technologies are discussed. Examples include temperature-responsive cell culture surfaces, nanopatterned scaffolds for neural tissue engineering, and process system engineering methodologies for application in tissue development. This is one of two books to be based on contributions from leading experts that were delivered at the 2018 Asia University Symposium on Biomedical Engineering in Seoul, Korea – the companion book examines in depth novel biomaterials for regenerative medicine.
Cutting Edge Technologies for Developing Future Crop Plants
by Anita Mann Naresh Kumar Ashwani Kumar Priyanka Chandra Satish Kumar Sanwal Parvender SheoranThis edited volume compiles recent advancements in techniques and technologies for sustainable crop production, focusing on innovative approaches to mitigate the adverse effects of environmental stress on crop productivity. The book offers a comprehensive overview of advanced physiological, molecular, agronomic, microbial, and breeding strategies designed to improve crop performance under stress conditions. It emphasizes high-throughput phenotyping and genotyping technologies, facilitating precise breeding for the development of climate-resilient crop varieties. The increasing impacts of climate change and global warming are now widely recognized as major threats to global food security, exacerbated by the depletion of natural resources essential for agricultural activities. With the world population projected to reach 10 billion by 2050, the scientific community is tasked with finding critical solutions to meet the growing demand for food. Addressing these challenges requires interdisciplinary approaches that integrate plant and soil systems, focusing on the development of sustainable, climate-smart agricultural practices. This volume explores technological interventions for managing degraded soils and water resources, optimizing nutrient management, leveraging microbial diversity, and employing nanobiotechnology for crop improvement. It also addresses the economics of agricultural investment, providing insights into the cost-effectiveness and sustainability of adopting climate-smart practices. The book offers a detailed analysis of the physiological, biochemical, and molecular mechanisms underlying plant responses to environmental stress, helping readers understand how plants adapt to adverse conditions. It also presents practical strategies for developing multi-stress-tolerant, climate-resilient crops, making it an invaluable resource for researchers, students, and professionals in agriculture, plant physiology, biochemistry, forestry, agronomy, soil science, and environmental sciences.