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Quality Improvement: A Systems Perspective
by William RothQuality improvement: it's an attractive concept on paper. So why do the vast majority of quality improvement efforts fail?William Roth knows from experience: as a Ph.D in systems theory, an ex-corporate manager, a professor-and the designer (with the AQP) of a national program to deliver training for quality credentials in the systems approach. His belief: enduring quality improvement is an "all or nothing" situation-requiring a systemic approach, with all the key components and integrations in place and fully integrated right from the start. Quality Improvement: A Systems Perspective explains the sometimes surprising historic roots of the quality improvement movement, and outlines the systems theory on which successful models must be built. Readers then gain access to the hands-on, nuts-and-bolts, how-to-get-it-done details of the five critical phases. Three case studies (two in industry, one in health care) support this traditional but currently shunned model.Along with his unique unified view of quality improvement, Roth explains why it is shunned, and why alternative approaches usually do not produce the desired results. Key obstacles to success are directly identified-top-level management, local union leaders, management education. The ultimate culprit, though, is culture-to which Roth suggests how to move organizations in the right direction, from a systems perspective.With one of the most comprehensive overviews of quality management essentials in one volume, Quality Improvement: A Systems Perspective balances theory and modeling with the details of real-life implementation and success.
Quality Improvement in Behavioral Health
by William O'Donohue Alexandros MaragakisThis innovative volume presents a cogent case for quality improvement(QI) in behavioral healthcare as ethical practice, solid science, and goodbusiness. Divided between foundational concepts, key QI tools and methods, andemerging applications, it offers guidelines for raising care standards whileaddressing ongoing issues of treatment validity, staffing and training, costsand funding, and integration with medical systems. Expert contributors reviewthe implications and potential of QI in diverse areas such as treatment ofentrenched mental disorders, in correctional facilities, and within theprofessional context of the American Psychological Association. The insights,examples, and strategies featured will increase in value as behavioral healthbecomes more prominent in integrated care and vital to large-scale health goals. Included in the coverage: Behavioral health conditions: direct treatment costs and indirect social costs. Quality improvement and clinical psychological science. · Processmapping to improve quality in behavioral health service delivery. · Checklists for quality improvement and evaluation in behavioralhealth. · Creating a quality improvement system for an integrated careprogram: the why, what, and how to measure. · Feedback Informed Treatment (FIT): improving the outcome ofpsychotherapy one person at a time. Quality Improvement i n Behavioral Healthcare gives healthpsychologists, public health professionals, and health administrators areal-world framework for maintaining quality services in a rapidly evolvinghealth landscape.
Quality Improvement in Dental and Medical Knowledge, Research, Skills and Ethics Facing Global Challenges: Proceedings of the International Conference on Technology of Dental and Medical Sciences (ICTDMS 2022), Jakarta, Indonesia, 8-10 December 2022
by Armelia Sari Widyarman Muhammad Ihsan Rizal Moehammad Orliando Roeslan Carolina Damayanti MarpaungThe proceeding of FORIL XIII 2022 Scientific Forum Usakti conjunction with International Conference on Technology of Dental and Medical Sciences (ICTDMS) includes selected full papers that have been peer-reviewed and satisfy the conference's criteria. All studies on health, ethics, and social issues in the field of dentistry and medicine have been presented at the conference alongside clinical and technical presentations. The twelve primary themes that make up its framework include the following: behavioral epidemiologic, and health services, conservative dentistry, dental materials, dento-maxillofacial radiology, medical sciences and technology, oral and maxillofacial surgery, oral biology, oral medicine and pathology, orthodontics, pediatrics dentistry, periodontology, and prosthodontics. This proceeding is likely to be beneficial in keeping dental and medical professionals apprised of the most recent scientific developments.
Quality Improvement in Field Crops
by Lakhwinder S RandhawaLearn to identify, modify, and manipulate the genes controlling key quality traits in field crops!This informative book provides state-of-the-art information on improving nutritional quality as well as yield volume in field crops such as wheat, maize, rice, barley, oats, lentils, pigeon peas, soybeans, cool season legumes, and crops whose seeds are used to make oils. With contributions from leading authorities in the field, this book will bring you up to date on the uses of agronomic management, conventional plant breeding, and modern biotechnologies in improving the quality of important food, feed, and fiber products.Quality Improvement in Field Crops examines: factors that impact the end-use quality of wheat and ways to improve wheat’s quality for milling and baking agronomic practices that impact the quality of maize ways to improve the nutritional value of rice and legumes techniques for using molecular markers to improve the quality of lentil crops breeding methods that can improve the quality of the oils derived from oilseed crops protein quality/sulfur metabolism in soybeans and much more!This book is dedicated to the World Food Laureate (the equivalent of the Nobel Prize for food scientists), Dr. G. S. Khush--the father of the Green Revolution in rice farming--in recognition of his tremendous contributions to global food and nutritional security for the world?s population.
Quality Improvement Techniques in Construction: Principles and Methods (Chartered Institute of Building)
by Steven MccabeQuality management has received much attention in recent years, not least in the construction industry. This book provides a description of the techniques of quality management and how they are implemented, regardless of the context. The author applies the techniques to the construction industry and brings in some practical experience from contractors in the construction industry.
Quality in the Era of Industry 4.0: Integrating Tradition and Innovation in the Age of Data and AI
by Kai YangQUALITY IN THE ERA OF INDUSTRY 4.0 Enables readers to use real-world data from connected devices to improve product performance, detect design vulnerabilities, and design better solutions Quality in the Era of Industry 4.0 provides an insightful guide to harnessing user performance and behavior data through AI and other Industry 4.0 technologies. This transformative approach enables companies to not only optimize products and services in real-time, but also to anticipate and mitigate likely failures proactively. In a succinct and lucid style, the book presents a pioneering framework for a new paradigm of quality management in the Industry 4.0 landscape. It introduces groundbreaking techniques such as utilizing real-world data to tailor products for superior fit and performance, leveraging connectivity to adapt products to evolving needs and use-cases, and employing cutting-edge manufacturing methods to create bespoke, cost-effective solutions with greater efficiency. Case examples featuring applications from the automotive, mobile device, home appliance, and healthcare industries are used to illustrate how these new quality approaches can be used to benchmark the product’s performance and durability, maintain smart manufacturing, and detect design vulnerabilities. Written by a seasoned expert with experience teaching quality management in both corporate and academic settings, Quality in the Era of Industry 4.0 covers topics such as: Evolution of quality through industrial revolutions, from ancient times to the first and second industrial revolutions Quality by customer value creation, explaining differences in producers, stakeholders, and customers in the new digital age, along with new realities brought by Industry 4.0 Data quality dimensions and strategy, data governance, and new talents and skill sets for quality professionals in Industry 4.0 Automated product lifecycle management, predictive quality control, and defect prevention using technologies like smart factories, IoT, and sensors Quality in the Era of Industry 4.0 is a highly valuable resource for product engineers, quality managers, quality engineers, quality consultants, industrial engineers, and systems engineers who wish to make a participatory approach towards data-driven design, economical mass-customization, and late differentiation.
Quality Lighting for High Performance Buildings
by Michael StillerThis book provides an overview of the basic concepts of quality, indoor lighting, and explains concepts like visual comfort, visual interest, and integrated design as they relate to the practice of lighting design. Energy-efficient lighting technologies, including LED lighting and digital control systems, and design strategies that increase visual comfort and productivity are discussed in plain language, and examined in a straightforward way to give the reader, whether an architect, interior designer, engineer, building trades professional, or student a broad understanding of the art and science of energy-efficient quality lighting.
Quality Management: A Project Management Perspective
by Helgi Thor IngasonThe implementation of quality management can be seen as a sequence of projects and evolves as a result of how projects are planned, executed and closed. This book explores quality management from a project management perspective, based on the author’s long experience of teaching and practicing, including the implementation and operation of quality management systems within various types of organisations. The author explores the origins of quality management as a discipline, it’s appearance in the present form and how quality management can be implemented and applied in all kinds of organisations to achieve stability and better results. The basic principles of quality management and the ISO9001 quality management standard are discussed and explained from a broad perspective, with illustrative examples from different types of organisations. Quality Management offers a global, accessible guide for undergraduate and postgraduate university students. Written clearly and with illustrative examples, it will also appeal to all those interested in project management and quality management and wishing to expand their knowledge base.
Quality Management: How to Achieve Sustainability in Projects (Quality Management and Risk Series)
by Abdul Razzak RumaneDivided into four main chapters, this book covers the inception on through to the handover of a project and details the three main stages (study stage, design stage, and construction stage) involved with managing any type of project. The book discusses the sustainability framework and provides an overview of quality management with construction projects along with the most common quality tools used to manage quality and achieve sustainability in projects. Quality Management: How to Achieve Sustainability in Projects takes the reader from start to finish with a focus on the sustainability elements needed to manage quality in projects and details the application of sustainability principles at different stages. The book discusses the quality tools used in managing sustainability and provides concise and complete information on how to easily achieve it through to the project handover stage. The book is written for Project Management professionals such as Project Managers, Quality Managers, Industrial Engineers, and Construction Managers, as well as Design Management professionals, academics, trainers, and graduate students.
Quality Management and Managerialism in Healthcare
by Sara Melo Matthias BeckQuality Management and Managerialism in Healthcare creates a comprehensive and systematic international survey of various perspectives on healthcare quality management together with some of their most pertinent critiques. It reviews the factors which have underpinned the managerialist trajectory of healthcare management over the past decades.
Quality Management and Operations Research: Understanding and Implementing the Nonparametric Bayesian Approach
by Nezameddin Faghih Ebrahim Bonyadi Lida SarreshtehdariOffering a step-by-step approach for applying the Nonparametric Method with the Bayesian Approach to model complex relationships occurring in Reliability Engineering, Quality Management, and Operations Research, it also discusses survival and censored data, accelerated lifetime tests (issues in reliability data analysis), and R codes. This book uses the Nonparametric Bayesian approach in the fields of quality management and operations research. It presents a step-by-step approach for understanding and implementing these models, as well as includes R codes which can be used in any dataset. The book helps the readers to use statistical models in studying complex concepts and applying them to Operations Research, Industrial Engineering, Manufacturing Engineering, Computer Science, Quality and Reliability, Maintenance Planning and Operations Management. This book helps researchers, analysts, investigators, designers, producers, industrialists, entrepreneurs, and financial market decision makers, with finding the lifetime model of products, and for crucial decision-making in other markets.
Quality Management in Construction Projects (Systems Innovation Book Series)
by Abdul Razzak RumaneThe first edition published in 2010. The response was encouraging and many people appreciated a book that was dedicated to quality management in construction projects. <P><P>Since it published, ISO 9000: 2008 has been revised and ISO 9000: 2015 has published. The new edition will focus on risk-based thinking which must be considered from the beginning and throughout the project life cycle. <P><P>There are quality-related topics such as Customer Relationship, Supplier Management, Risk Management, Quality Audits, Tools for Construction Projects, and Quality Management that were not covered in the first edition. Furthermore, some figures and tables needed to be updated to make the book more comprehensive.
Quality Management in Engineering: A Scientific and Systematic Approach
by Jong S. LimThis book introduces fundamental, advanced, and future-oriented scientific quality management methods for the engineering and manufacturing industries. It presents new knowledge and experiences in the manufacturing industry with real world case studies. It introduces Quality 4.0 with Industry 4.0, including quality engineering tools for software quality and offers lean quality management methods for lean manufacturing. It also bridges the gap between quality management and quality engineering, and offers a scientific methodology for problem solving and prevention. The methods, techniques, templates, and processes introduced in this book can be utilized in various areas in industry, from product engineering to manufacturing and shop floor management. This book will be of interest to manufacturing industry leaders and managers, who do not require in-depth engineering knowledge. It will also be helpful to engineers in design and suppliers in management and manufacturing, all who have daily concerns with project and quality management. Students in business and engineering programs may also find this book useful as they prepare for careers in the engineering and manufacturing industries. Presents new knowledge and experiences in the manufacturing industry with real world case studies Introduces quality engineering methods for software development Introduces Quality 4.0 with Industry 4.0 Offers lean quality management methods for lean manufacturing Bridges the gap between quality management methods and quality engineering Provides scientific methodology for product planning, problem solving and prevention management Includes forms, templates, and tools that can be used conveniently in the field
Quality Management in Oil and Gas Projects (Quality Management and Risk Series)
by Abdul Razzak RumaneThis book provides the tools and techniques, management principles, procedures, concepts, and methods to ensure the successful completion of an oil and gas project while also ensuring the proper design, procurement, and construction for making the project most qualitative, competitive, and economical for safer operational optimized performance. It discusses quality during design, FEED, detailed engineering, selection of project teams, procurement procedure of EPC contract, managing quality during mobilization, procurement, execution, planning, scheduling, monitoring, control, quality, and testing to achieve the desired results for an oil and gas project. This book provides all the related information to professional practitioners, designers, consultants, contractors, quality managers, project managers, construction managers, and academics/instructors involved in oil and gas projects and related industries. Features Provides information on the various quality tools used to manage construction projects from inception to handover Discusses the life cycle phases, developed on systems engineering approach, and how it is divided into manageable activity/element/components segments to manage and control the project Includes a wide range of tools, techniques, principles, and procedures used to address quality management Covers quality management systems and development of quality management systems manuals Discusses quality and risk management, and health, safety, and environmental management during the design and construction process
Quality Management in Reverse Logistics
by Yiannis NikolaidisQuality Management in Reverse Logistics intends to develop, collect, examine and evaluate a number of quality management (QM) tools and techniques, which can be applied in practice in order to understand, review and improve any closed-loop supply chain process. In other words, the book aims to examine the existing relationship between various well-developed and thoroughly studied quality issues, such as QM, quality assurance, standardization of processes and statistical quality control and the emerging research area of reverse logistics. Quality Management in Reverse Logistics contains modeling and quantitative methods that could be used by practitioners and academics in the reverse logistics industry, as well as a thorough description of QM tools and techniques. The book leads the potential reader to broaden their scope of thinking and acting in the new, promising area of reverse logistics, where QM can be applied.
Quality Management in Welded Fabrication
by Serhii Fomichov Yevgenia Chvertko Serhii Minakov Igor Skachkov Anna BaninThis book focuses on topics in the field of welding science, technologies, and equipment, with a particular emphasis on quality management. The textbook consists of four modules covering quality management basics, measurement, imperfections, and non-destructive testing. The material is presented in an illustrated and uncomplicated manner. The textbook is based on the experience of professors of the National Technical University of Ukraine and the Approved Training Body for International Welding Engineers and Technologists of the International Institute of Welding, making it an ideal resource for graduate and postgraduate students, university professors, and welding specialists.
Quality Management Practices in MSME Sectors (Springer Tracts in Mechanical Engineering)
by Rajiv Kumar SharmaThe book explains the importance of and investigates the quality management aspects in micro, small and medium enterprises (MSME) sectors. It emphasizes on the need of quality management practice and explores the applicability of various quality tools in MSMEs and stages in company where quality management practices are applied. Various topics covered in this book include control charts, Pareto charts, customer relationship management, failure mode effect analysis, QMS implementation stages, competitiveness, and benefits of QM practices. This book will be useful for the researchers and industry professionals from the areas of mechanical engineering, industrial engineering, and manufacturing.
Quality of Experience and Learning in Information Systems: Incorporating Learning and Ethics into Characterizations of Quality of Experience (EAI/Springer Innovations in Communication and Computing)
by Josephina AntoniouThe book shows how researchers, practitioners, and designers can improve user experiences with technology by understanding various user learning styles and characteristics when they interact with new and challenging applications and interfaces. Quality of experience in this new technological environment is affected by the learning curve involved in being able to use the new interfaces in a satisfactory way. The author explores the variations in quality of experience when considering learning and ethics when interacting with new, emerging technologies. The author shows how results can be applied to technologies such as big data, AI, 5G, and Internet of Things (IoT). Taken into account are also safety and security requirements, context, environment, etc. The book explores the idea of learning, ethics, and the idea that there exists a “recipe” for a satisfactory interaction with technology if such relevant parameters are taken into consideration.Analyzes user habits to improve quality of experience when interacting with technology;Shows how to apply quality of service techniques to 5G, IoT, big data and AI;Uses behavior models to analyze interactions to improve the user quality of experience.
Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring
by Abdelhamid Mellouk Antonio Cuadra-SanchezThe main objective of the book is to present state-of-the-art research results and experience reports in the area of quality monitoring for customer experience management, addressing topics which are currently important, such as service-aware future Internet architecture for Quality of Experience (QoE) management on multimedia applications. In recent years, multimedia applications and services have experienced a sudden growth. Today, video display is not limited to the traditional areas of movies and television on TV sets, but these applications are accessed in different environments, with different devices and under different conditions. In addition, the continuous emergence of new services, along with increasing competition, is forcing network operators and service providers to focus all their efforts on customer satisfaction, although determining the QoE is not a trivial task. This book addresses the QoE for improving customer perception when using added value services offered by service providers, from evaluation to monitoring and other management processes.
Quality of Experience for Multimedia: Application to Content Delivery Network Architecture
by Abdelhamid Mellouk Hai Anh Tran Said HoceiniBased on a convergence of network technologies, the Next Generation Network (NGN) is being deployed to carry high quality video and voice data. In fact, the convergence of network technologies has been driven by the converging needs of end-users.The perceived end-to-end quality is one of the main goals required by users that must be guaranteed by the network operators and the Internet Service Providers, through manufacturer equipment. This is referred to as the notion of Quality of Experience (QoE) and is becoming commonly used to represent user perception. The QoE is not a technical metric, but rather a concept consisting of all elements of a user's perception of the network services. The authors of this book focus on the idea of how to integrate the QoE into a control-command chain in order to construct an adaptive network system. More precisely, in the context of Content-Oriented Networks used to redesign the current Internet architecture to accommodate content-oriented applications and services, they aim to describe an end-to-end QoE model applied to a Content Distribution Network architecture. About the Authors Abdelhamid Mellouk is Full Professor at University of Paris-Est C-VdM (UPEC), Networks & Telecommunications (N&T) Department and LiSSi Laboratory, France. Head of several executive national and international positions, he was the founder of the Network Control Research activity at UPEC with extensive international academic and industrial collaborations. His general area of research is in adaptive real-time control for high-speed new generation dynamic wired/wireless networks in order to maintain acceptable Quality of Service/Experience for added-value services. He is an active member of the IEEE Communications Society and has held several offices including leadership positions in IEEE Communications Society Technical Committees.Said Hoceini is Associate Professor at University of Paris-Est C-VdM (UPEC), Networks & Telecommunications (N&T) Department and LiSSi Laboratory, France. His research focuses on routing algorithms, quality of service, quality of experience, and wireless sensor networks, as well as bio-inspired artificial intelligence approaches. His work has been published in several international conferences and journals and he serves on several TPCs.Hai Anh Tran is Associate Professor at the Hanoi University of Science and Technology (HUST), Vietnam. His research focuses on QoE aspects, QoS adaptive control/command mechanisms, wired routing, as well as bio-inspired artificial intelligence approaches.
Quality of Experience Modeling for Cloud Gaming Services (T-Labs Series in Telecommunication Services)
by Saman ZadtootaghajThis book presents the development of a gaming quality model to predict the gaming Quality of Experience (QoE) of players that could be used for planning the network service or quality monitoring of cloud gaming services. The author presents a model that is developed following a modular structure approach that keeps the different types of impairments separately. The book shows how such a modular structure allows developing a sustainable model as each component can be updated by advances in that specific research area or technology. The presented gaming quality model takes into account two modules of video quality and input quality. The latter considers the interactivity aspects of gaming. The video quality module offers a series of models that differ depending on the level of access to the video stream information, allowing high flexibility for service providers regarding the positions of measuring points within their system. In summary, the present book focuses on (1) creation of multiple image/video and cloud gaming quality datasets, (2) development of a gaming video classification, and (3) development of a series of gaming QoE models to predict the gaming QoE depending on the level of access to the video stream information.
Quality of Life: An Interdisciplinary Perspective (Information Technology, Management and Operations Research Practices)
by Shruti Tripathi Rashmi Rai Ingrid Van Rompay-BartelsQuality of Life: An Interdisciplinary Perspective presents the Quality of Life using a contemporary and interdisciplinary approach. Various socio-cultural, spiritual, technological, and human factors aspects, which have an immense bearing on our lives, are an integral part of this book. This book highlights cultural differences in terms of Quality of Life. It recognizes the presence of cultural differences resulting from the social status attributed to an individual’s age, gender, class, race, and ethnicity. It can be used as a guide in the field of global well-being and for future research. It presents clues to complex problems and empirical materials, and attempts to bring out a more comprehensive picture of global and contemporary Quality of Life and well-being. This book can also fill a gap in teaching and research. Those who will find this book useful are researchers, academicians, practitioners, and students of management, behavioral science, human factors, psychology, health economics, sociology, public health, and politics.
Quality of Life and Daily Travel (Applying Quality Of Life Research Ser.)
by Dick Ettema Margareta Friman Lars E. OlssonThis volume analyses the relevance of daily travel in the quality of life of individuals. It provides a broad understanding of the links between life satisfaction, well-being and travel, the importance of commuting, and different evaluations and measures to assess the experience of commuting and quality of life. Chapters in this book relate travel and quality of life to the built environment, accessibility and exclusion, travel mode choice, travel satisfaction and emotions. It brings together distinguished researchers from a variety of academic backgrounds providing conceptualizations and applications, presented as case studies, for daily travel and well-being. Findings presented in this book are highly relevant for transport planners, transport marketers, public transport authorities, and environmental professionals in the pursuit of improving people’s life.
The Quality of Measurements
by Paul Makinen A. E. Fridman Andrew SabakThis monograph and translation from the Russian describes in detail and comments on the fundamentals of metrology. The basic concepts of metrology, the principles of the International System of Units SI, the theory of measurement uncertainty, the new methodology of estimation of measurement accuracy on the basis of the uncertainty concept, as well as the methods for processing measurement results and estimating their uncertainty are discussed from the modern position. It is shown that the uncertainty concept is compatible with the classical theory of accuracy. The theory of random uncertainties is supplemented with their most general description on the basis of generalized normal distribution; the instrumental systematic errors are presented in connection with the methodology of normalization of the metrological characteristics of measuring instruments. The information about modern systems of traceability is given. All discussed theoretical principles and calculation methods are illustrated with examples.
The Quality of Science and Engineering at the NNSA National Security Laboratories
by Committee to Review the Quality of the Management and of the Science and Engineering Research at the Department of Energy’s National Security Laboratories--Phase II Division on Engineering and Physical Sciences National Research Council Laboratory Assessments BoardThe three National Nuclear Security Administration (NNSA) national security laboratories--Los Alamos National Laboratory (LANL), Lawrence Livermore National Laboratory (LLNL), and Sandia National Laboratories (SNL)--are a major component of the U.S. government's laboratory complex and of the national science and technology base. These laboratories are large, diverse, highly respected institutions with broad programs in basic sciences, applied sciences, technology development, and engineering; and they are home to world-class staff and facilities. Under a recent interagency agreement between the Department of Energy (DOE), Department of Defense, Department of Homeland Security, and the intelligence community, they are evolving to serve the needs of the broad national security community. Despite this broadening of substance and support, these laboratories remain the unique locus of science and engineering (S&E) for the U.S. nuclear weapons program, including, most significantly, the science-based stockpile stewardship program and the S&E basis for analyzing and understanding nuclear weapon developments of other nations and non-state actors. The National Research Council (NRC) was asked by Congress to assess the quality of S&E and the management of S&E at these three laboratories. The Quality of Science and Engineering at the NNSA National Security Laboratories is the second of two reports produced as part of this study. This report assesses the quality of S&E in terms of the capability of the laboratories to perform the necessary tasks to execute the laboratories' missions, both at present and in the future. The report identifies the following as four basic pillars of stockpile stewardship and non-proliferation analysis: (1) the weapons design; (2) systems engineering and understanding of the effects of aging on system performance; (3) weapons science base; and (4) modeling and simulation, which provides a capability to integrate theory, experimental data, and system design. The Quality of Science and Engineering at the NNSA National Security Laboratories offers a snapshot of the present with an eye to the future. This report discusses the current state of S&E and makes recommendations to maintain robust programs.