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Serge Bastarde Ate My Baguette: On the Road in the Real Rural France
by John DummerWhen John decamps to France to start up as an antiques dealer, he doesn’t count on meeting Serge Bastarde. The lovable rogue offers to teach John the tricks of the trade in return for help in a series of unscrupulous schemes. Filled with eccentric characters and unlikely adventures, this is a hilarious romp through the real rural France.
Série Explorando os Estados Unidos Alasca - Diário de Viagem por Estado: do Óbvio ao Inusitado
by Amber Richards Débora GastalNesta série, vamos explorar um estado americano de cada vez. Neste ebook, você irá conhecer o lindo estado do Alasca. Seja você residente no Alasca ou alguém que planeja visitá-lo, nós vamos lhe mostrar lugares legais para se visitar e coisas interessantes para se fazer. Algumas destas sugestões serão sobre opções já conhecidas e populares, enquanto outras serão sobre lugares inusitados e fora do circuito turístico habitual. Este guia foi escrito com a colaboração de uma pessoa residente no Alasca, para oferecer uma perspectiva local. Muitas vezes, isso nos permite oferecer uma visão completamente diferente da região, diversa daquela trazida pelos guias de viagem. O enfoque desta série não é tanto em onde se hospedar e comer (a menos que isso ofereça uma experiência verdadeiramente única da região), mas nas cidades, na vida local, na natureza e na paisagem, em um pouco de história e também em coisas para se fazer enquanto você estiver no Alasca. Há também capítulos sobre cidades fantasma, feiras e festivais populares e passeios legais para famílias.
The Serpent's Shadow (Kane Chronicles #3)
by Rick RiordanHe's b-a-a-ack! Despite their best efforts, Carter and Sade Kane can't seem to keep Apophis, the chaos snake, down. Now Apophis is threatening to plunge the world into eternal darkness, and the Kanes are faced with the impossible task of having to destroy him once and for all. Unfortunately, the magicians of the House of Life are on the brink of civil war, the gods are divided, and the young initiates of Brooklyn House stand almost alone against the forces of chaos. The Kanes' only hope is an ancient spell that might turn the serpent's own shadow into a weapon, but the magic has been lost for a millennia. To find the answer they need, the Kanes must rely on the murderous ghost of a powerful magician who might be able to lead them to the serpent's shadow . . . or might lead them to their deaths in the depths of the underworld. Nothing less than the mortal world is at stake when the Kane family fulfills its destiny in this thrilling conclusion to the Kane Chronicles.
The Servants of Twilight: A dark and compulsive thriller
by Dean KoontzA religious cult takes its faith to the extreme... In The Servants of Twilight by Dean Koontz, a mother must fight unimaginable evil to save her child. Perfect for fans of Richard Laymon and Harlan Coben. 'Koontz's skill at edge-of-the-seat writing has improved with each book. He can scare our socks off' - Boston HeraldTo his mother, Joey seems an ordinary six-year-old boy - special to her, but to no one else. To the Servants of Twilight, however, he is an evil presence who must be destroyed - an Anti-Christ who must die.The terrifying ordeal for Joey and his mother begins in the supermarket car park where an old woman accosts them and pursues them with her terrible threats. Christine's world is turned into a nightmare of terror. Only her love for her child, and the support of the one man who believes her, gives her the chance to survive the Servants of Twilight... What readers are saying about The Servants of Twilight: 'This book will shake you to your very foundations. Stunning, compulsive narrative. Real, unadulterated fear in a quality plot''A classic Koontz tale that makes the face pale, the heart stop and stretches the nerve endings to virtually snapping point!''Devilishly good!'
Service Excellence in Tourism and Hospitality: Insights from Asia (Tourism, Hospitality & Event Management)
by K. Thirumaran Dirk Klimkeit Chun Meng TangService operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.
Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
by Aybeniz Akdeniz Ar Umut Avci Gulnil Aydin Melissa A. Baker Kemal Birdir Huey Chern Boo Hakan Boz Ugur Caliskan Celil Cakici Ali Dalgic Christina K. Dimitriou Mariangela Franch Ozan Guler Jong-Hyeong Anna Irimiás Petranka Kelly Kawon Kim Erdogan Koc Jennifer Lawlor Minwoo Lee Poh Theng Loo Gábor Michalkó Michael Mulvey Isil Arikan Saltik Dallen Timothy Derya ToksözTourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www.cabi.org/openresources/90677
Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
by Erdogan KocTourism and hospitality services are highly prone to service-failure due to a high level of customer-employee contact and the inseparable, intangible, heterogeneous and perishable nature of these services. Service Failures and Recovery in Tourism and Hospitality, with its extensive coverage of the literature, presents an invaluable source of information for academics, students, researchers and practitioners. In addition to its extensive coverage of the literature in terms of recent research published in top tier journals, chapters in the book contain student aids, real-life examples, case studies, links to websites and activities alongside discussion questions and presentation slides for in-class use by teaching staff. This book is enhanced with supplementary resources. The customizable lecture slides can be found at: www. cabi. org/openresources/90677
Service Included: Four-Star Secrets of an Eavesdropping Waiter
by Phoebe DamroschKitchen Confidential meets Sex and the City in this delicious, behind-the-scenes memoir from the first female captain at one of New York City's most prestigious restaurants. While Phoebe Damrosch was figuring out what to do with her life, she supported herself by working as a waiter. Before long she was a captain at the New York City four-star restaurant Per Se, the culinary creation of master chef Thomas Keller. Service Included is the story of her experiences there: her obsession with food, her love affair with a sommelier, and her observations of the highly competitive and frenetic world of fine dining. She also provides the following dining tips: Please do not ask your waiter what else he or she does. Please do not steal your waiter's pen. Please do not say you're allergic when you don't like something. Please do not send something back after eating most of it. Please do not make faces or gagging noises when hearing the specials-someone else at the table might like to order one of them. After reading this book, diners will never sit down at a restaurant table the same way again.
Service Quality in Leisure and Tourism
by John Buswell Christine Williams Keith Donne Carley SuttonService quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
Service Quality in Leisure, Events, Tourism and Sport (CABI Tourism Texts)
by John Buswell Christine Williams Keith Donne Carley SuttonService quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Fully updated and enhanced, it: - Covers areas such as the experience economy, capacity management and service culture, as well as methods for measuring quality and satisfaction. - Includes numerous case studies to help students apply classroom-based theory to practice. - Is packed with student-friendly pedagogy and full colour illustrations throughout to enhance the learning experience. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.
Service Quality Management in Hospitality, Tourism, and Leisure
by Beverley Sparks Connie Mok Jay KadampullyDoes your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world.This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Sesshu's Long Scroll: A Zen Landscape Journey
by Reiko ChibaSesshu's Long Sroll is the masterwork of the 15th-century Japanese artist, Susshu-considered by many Japanese to be their greatest.<P><P>Famed not only as a painter but also as a Zen priest and a great traveler, Sesshu found inspiration for his wonderful landscapes both in China and Japan. This magnificent scroll, which pictures the procession of the seasons, is essentially religious painting with a strong atmosphere of Zen Buddhism. Nature, rather than man, is dominant, although the human touch is charmingly evident from time to time. One can take this fascinating Zen landscape journey again and again, and always find new delights.
Set Free: A Life-Changing Journey from Banking to Buddhism in Bhutan
by Emma SladeIn 1997, Emma Slade was taken hostage in a hotel room on a business trip to Jakarta. Over the ensuing months the trauma following the event took hold. Realising her view on life had profoundly changed she embarked upon a journey, discovering the healing power of yoga and, in Bhutan, opening her eyes to a kinder, more peaceful way of living.
Set Free: A Life-Changing Journey from Banking to Buddhism in Bhutan
by Emma SladeIn 1997, Emma Slade was taken hostage in a hotel room on a business trip to Jakarta. Over the ensuing months the trauma following the event took hold. Realising her view on life had profoundly changed she embarked upon a journey, discovering the healing power of yoga and, in Bhutan, opening her eyes to a kinder, more peaceful way of living.
Setting the East Ablaze: Lenin's Dream of an Empire in Asia
by Peter Hopkirk'Let us turn our faces towards Asia', exhorted Lenin when the long-awaited revolution in Europe failed to materialize. 'The East will help us conquer the West.' Peter Hopkirk's book tells for the first time the story of the Bolshevik attempt to set the East ablaze with the heady new gospel of Marxism. Lenin's dream was to liberate the whole of Asia, but his starting point was British India. A shadowy undeclared war followed. Among the players in this new Great Game were British spies, Communist revolutionaries, Muslim visionaries and Chinese warlords - as well as a White Russian baron who roasted his Bolshevik captives alive. Here is an extraordinary tale of intrigue and treachery, barbarism and civil war, whose violent repercussions continue to be felt in Central Asia today.
Setting the East Ablaze: Lenin's Dream of an Empire in Asia
by Peter Hopkirk'Let us turn our faces towards Asia', exhorted Lenin when the long-awaited revolution in Europe failed to materialize. 'The East will help us conquer the West.' Peter Hopkirk's book tells for the first time the story of the Bolshevik attempt to set the East ablaze with the heady new gospel of Marxism. Lenin's dream was to liberate the whole of Asia, but his starting point was British India. A shadowy undeclared war followed. Among the players in this new Great Game were British spies, Communist revolutionaries, Muslim visionaries and Chinese warlords - as well as a White Russian baron who roasted his Bolshevik captives alive. Here is an extraordinary tale of intrigue and treachery, barbarism and civil war, whose violent repercussions continue to be felt in Central Asia today.
Setting Up & Operating a Business in Japan
by Helene Thian"A unique handbook, speaking to the key issues and drawing on the experiences of veterans at the Japan business game." --James C. Abegglen, Cofounder, Boston Consulting GroupMore and more foreign-owned businesses are set up in Japan every year-and dozens fail because they are not set up properly. Now, an American lawyer working in Tokyo has written this new, compact handbook that will give you all the information you need to get your business off the ground and keep it there. Packed with business tips, legal information, interviews with successful foreign business people, and insider perspectives on Japanese business practices, this book is essential for the entrepreneur, the foreign enterprise representative, or anyone who wants to build a successful business in the world's most competitive marketplace.Topics of Setting up and Operating a Business in Japan include: Working with the Japanese. Forming a Company. Financing. Taxation. Visas. Employees. Cost of Doing Business. Advertising. Pros and Cons of Being a Foreign Business. Business Advice. Business Organizations. Professional Clubs. Helpful Organizations. Communication Services
Setting Up & Operating a Business in Japan
by Helene Thian"A unique handbook, speaking to the key issues and drawing on the experiences of veterans at the Japan business game." --James C. Abegglen, Cofounder, Boston Consulting GroupMore and more foreign-owned businesses are set up in Japan every year-and dozens fail because they are not set up properly. Now, an American lawyer working in Tokyo has written this new, compact handbook that will give you all the information you need to get your business off the ground and keep it there. Packed with business tips, legal information, interviews with successful foreign business people, and insider perspectives on Japanese business practices, this book is essential for the entrepreneur, the foreign enterprise representative, or anyone who wants to build a successful business in the world's most competitive marketplace.Topics of Setting up and Operating a Business in Japan include: Working with the Japanese. Forming a Company. Financing. Taxation. Visas. Employees. Cost of Doing Business. Advertising. Pros and Cons of Being a Foreign Business. Business Advice. Business Organizations. Professional Clubs. Helpful Organizations. Communication Services
Seven English Cities
by William Dean HowellsWhy should the proud stomach of American travel, much tossed in the transatlantic voyage, so instantly have itself carried from Liverpool to any point where trains will convey it? Liverpool is most worthy to be seen and known, and no one who looks up from
The Seven Keys of Balabad
by Mark Zug Paul HavenInspired by the years he spent in Afghanistan and Pakistan as bureau chief with The Associated Press, Paul Haven's intricately crafted tale is filled with details of everyday life in this remote and frequently overlooked part of the world. Loosely based on the legendary Golden Hoard of Bactria--the renowned hidden treasure discovered in northern Afghanistan in 1978--this fast-paced middle-grade novel will appeal to readers who like their twists and turns filled with mysterious characters, exotic locales, and an utterly relatable protagonist. Welcome to Balabad, birthplace of the international secret society known as the Brotherhood of Arachosia--and rumored hiding place of the grandest riches the world has ever known. Balabad is also the country Oliver Finch has called home ever since his father was reassigned to this dull, war-torn dust bowl. Each day runs into the next for Oliver until a five-hundred-year-old sacred carpet is stolen. Then one of the few friends he has disappears. Oliver is determined to figure out what exactly is going on. But in order to do that he'll have to consult with a one-eyed warrior, track down the far-flung members of the Brotherhood, and unlock a centuries-old secret! Suddenly, life in Balabad for Oliver has become a whole lot more interesting . . . and dangerous.
Seven Letters from Paris
by Samantha VérantTwenty years, seven letters, and one long-lost love of a lifetime At age 40, Samantha Verant's life is falling apart-she's jobless, in debt, and feeling stuck... until she stumbles upon seven old love letters from Jean-Luc, the sexy Frenchman she'd met in Paris when she was 19. With a quick Google search, she finds him, and both are quick to realize that the passion they felt 20 years prior hasn't faded with time and distance. Samantha knows that jetting off to France to reconnect with a man that she only knew for one sun-drenched, passion-filled day is crazy-but it's the kind of crazy she's been waiting for her whole life.
Seven Miracles That Saved America: Why They Matter and Why We Should Have Hope
by Chris Stewart Ted T. StewartThere was a time when it was accepted that America was a God-blessed land, that God ruled the fate of this nation and raised up great leaders when they were most desperately needed to assure that our history would unfold as He desired. Do we still believe this is true? Bestselling author Chris Stewart and his brother, Utah Federal District Court Judge Ted Stewart, present seven significant events in American history to show how God has provided miracles to sustain and protect this nation at critical times. From Columbus's discovery of the New World, to the amazing events at the World War II battle of Midway, to the miracle that saved President Ronald Reagan and allowed him to play a key role in smashing the Iron Curtain, the authors provide little- known details of events that literally changed the future of the world events that give us assurance that God does watch over this country. And, as we struggle through difficult times, we have reason to hope that He will continue to bless us.
Seven Seasons in Siena: My Quixotic Quest for Acceptance Among Tuscany's Proudest People
by Robert RodiSiena seems at first glance a typical Italian city: within its venerable medieval walls the citizens sport designer clothes, wield digital phones, and prize their dazzling local cuisine. But unlike neighboring Florence, Siena is still deeply rooted in ancient traditions--chiefly the spectacular Palio, in which seventeen independent societies known as contrade vie for bragging rights in an annual bareback horse race around the central piazza.Into this strange, closed world steps Robert Rodi. A Chicago writer with few friends in town and a shaky command of conversational Italian, he couldn't be more out of place. Yet something about the sense of belonging radiating from the ritual-obsessed Sienese excites him, and draws him back to witness firsthand how their passionate brand of community extends beyond the Palio into the entire calendar year. Smitten, Rodi undertakes a plan to insinuate himself into this body politic, learn their ways, and win their acceptance.Seven Seasons in Siena is the story of Rodi's love affair with the people of Siena--and of his awkward, heartfelt, intermittently successful, occasionally disastrous attempts to become a naturalized member of the Noble Contrada of the Caterpillar. It won't be easy. As one of the locals points out, someone who's American, gay, and a writer is the equivalent of a triple unicorn in this corner of Tuscany. But like a jockey in the Palio outlasting the competition in the home stretch, Rodi is determined to wear down all resistance. By immersing himself in the life of the contrada over seven visits at different times of the year--working in their kitchens, competing in their athletic events, and mastering the tangled politics of their various feuds and alliances--the ultimate outsider slowly begins to find his way into the hearts of this proud and remarkable people.By turns hilarious and heartwarming, and redolent with the flavor of the Tuscan countryside, Seven Seasons in Siena opens a window on daily life in one of the most magical regions in all of Italy--revealing the joys to be found when we stop being spectators and start taking an active part in life's rich pageant.
Seven-tenths: Love, Piracy, and Science at Sea
by David FisichellaA disillusioned man and a blind oceanographer find love and adventure while studying the world's oceans.
Seven Wonders of the World
by Farah Rizvi Carmella Van VleetOver 2,000 years ago, ancient Greek scholars named seven of the most wondrous monuments to civilization, including the Pyramids of Egypt and Statue of Zeus at Olympia. Through the centuries these treasures were known as the Seven Wonders of the Ancient World. Because all but the Egyptian pyramids have been lost to the ravages of time, a new list of seven wonders was established in 2007. These monuments, including Machu Picchu in Peru and the Great Wall of China, symbolize the creativity and ingenuity of human civilization.Seven Wonders of the World introduces kids ages 9-12 to the seven wonders on the original list and the seven wonders on the new list. Learning about these icons of world culture offers opportunities to discover amazing civilizations, technological innovations, and our shared world heritage. Sidebars, fun trivia, and entertaining illustrations break up the text, making it easily accessible and engaging, while hands-on projects encourage active learning.