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Tourist Behaviour
by Metin Kozak Nazmi KozakConsumer research is often central to academic studies in many different fields, and more recently, tourism studies have empirically examined consumer research from various aspects. However, there is a need to provide information for tourism scholars on how to better understand aspects of tourist behaviour. Tourist Behaviour: An International Perspective provides a collection of topics from both theoretical and practical approaches to building and examining the theory of how consumers think and act within the context of tourism consumption. Divided in to six sections, the book presents research within the themes of influence, motivation, choice, and consumption and experience. With contributions from authors in over 15 countries, the book presents an interdisciplinary approach of the latest research in tourist behaviour. Key Features: The most recent global research on this topic. An interdisciplinary approach. Contributors from 15 different countries.
Tourist Behaviour
by Philip L. PearceTourism is an inherently social phenomenon. Tourists travel with others and experience places and cultures through interacting with both familiar and unfamiliar others. This volume presents a thorough tour of the social psychological processes which underpin contemporary travel. The fascinating phenomenon of tourist behaviour deals with topics such as motivation, destination choice, travellers' on site experiences, satisfaction and learning. This book uses an array of developing and recently constructed conceptual frameworks to both synthesise what is established, and to create new insights and directions for further analysis and, ultimately, management action.
Tourist Behaviour and the Contemporary World
by Philip L. PearceThis volume seeks to review and stimulate interest in a number of emerging and fresh topics in contemporary tourist behaviour and experience. Topics explored include the effects of newer technologies on tourists' behaviour and experience, tourists' experience of scams, safety and personal responsibility, individual perspectives on sustainability, and some dimensions of tourists' personal growth, relationships and altruism. The topics are bound together by an integrative approach to conceptualising experience which is seen as an ensemble of orchestrated sensory inputs; affective reactions; cognitive mechanisms used to think about and understand the setting; actions undertaken and the relevant relationships which define the participants' world. A special emphasis is placed on tourists' stories as a pathway to access the nature of tourists' experience. Potential research directions in the field are indicated throughout.
Tourist Behaviour and the New Normal, Volume I: Implications for Tourism Resilience
by Vanessa Gb Gowreesunkar Shem Wambugu Maingi Maximiliano E KorstanjeThis book delves into tourist behavior and sustainable tourism, especially in the post-pandemic era. Amid the pandemic, Ukraine-Russia tensions, social shifts, geopolitical changes, and climate concerns, the tourism industry has witnessed significant shifts in travel patterns. The sector now grapples with newfound complexities driven by emerging tourism experiences, niche markets, and technology-driven services. Interestingly, these complexities have paved the way for more sustainable consumption patterns.Contributors in Volume I explore the tourism industry's enhanced resilience. The book suggests solutions across nine thematic areas aligned with the UN Sustainable Development Goals. In summary, it explores the evolving landscape of tourist behavior and its implications for tourism resilience in a rapidly changing world.
Tourist Behaviour and the New Normal, Volume II: Implications for Sustainable Tourism Development
by Vanessa Gb Gowreesunkar Shem Wambugu Maingi Maximiliano E KorstanjeThis book delves into tourist behavior and sustainable tourism, especially in the post-pandemic era. Amid the pandemic, Ukraine-Russia tensions, social shifts, geopolitical changes, and climate concerns, the tourism industry has witnessed significant shifts in travel patterns. The sector now grapples with newfound complexities driven by emerging tourism experiences, niche markets, and technology-driven services. Interestingly, these complexities have paved the way for more sustainable consumption patterns.Contributors in Volume II, explore sustainable development with topics such as environmental and economic sustainability, as well as governance and ethics covered. Taken together, these collections propose solutions in nine thematic areas that are relevant to the UN Sustainable Development G
Tourist Behaviour: An International Perspective (Tourism, Hospitality And Event Management Ser.)
by Michael Campbell Salvador Anton Clavé Bob McKercher Sara Dolnicar Antonia Correia Stefano Dall'Aglio Daisy Suk-fong Fung Mojtaba Shahvali Reihaneh Shahvali Deborah Kerstetter Ilenia Bregoli Francesca Ceruti Helena Reis Lee McGinnis Estela Marine-Roig Giacomo Del Chiappa Fulvio Fortezza Marcello Atzeni Marion Karl Christine Reintinger Muhammet Kesgin Homa Hajibaba Guliz Coskun-Zambak Anita Zátori Tingting Liu Mimi Li Han Shen Hanjung Lee Christopher Beagley Stephen Atkins Tonny Tonny Masahiro Ogawa Taketo Naoi Shoji IjimaTourist Behaviour: International Perspectives provides a collection of all consumer-related topics from both theoretical and practical approaches to building and examining the theory of how consumers think and act within the context of tourism consumption. Divided in to six sections the book presents research including the themes of influence, motivation, choice and consumption and experience. With contributions from over 15 countries, the book presents an interdisciplinary approach of the latest global research in tourist behaviour.
Tourist Cultures: Identity, Place and the Traveller
by Stephen Wearing Deborah Stevenson Tamara YoungSharp, engaging and relevant, Tourist Cultures presents valuable critical insights into tourism - arguing that within the imagined-real spaces of the traveller self it becomes possible to envisage tourist cultures and futures that will empower and engage.<P><P> Here is a framework for understanding tourism which is subject-centred, dynamic, and capable of dealing with the complexity of contemporary tourist cultures. <P> The book argues that tourists are not passive consumers of either destinations or their interpretations. Rather, they are actively occupied in a multi-sensory, embodied experience. It delves into what tourists are looking for when they travel, be they on a package tour, or immersing themselves in the places, cultures and lifestyles of the exotic. <P> Tourism is examined through a consideration of the spaces and selves of travel, exploring the cultures of meaning, mobilities and engagement that frame and define the tourist experience and traveller identities.<P> This book draws on the explanatory traditions of sociology, human geography and tourism studies to provide useful insights into the experiential and the lived dimensions of tourism and travel. <P> Written in an accessible and engaging style, this is a welcome contribution to the growing literature on tourism and will be important reading for students in a range of social science and humanities courses.
Tourist Customer Service Satisfaction: An Encounter Approach (Advances in Tourism)
by Muzaffer Uysal Vincent P. Magnini Francis P. NoeCustomer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer. Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider’s role performance. The book uses encounter theory to examine the customer – provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee – centric competitive advantage in this sector can be achieved in various markets. This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.
Tourist Destination Management: Instruments, Products, and Case Studies (Tourism, Hospitality & Event Management)
by Metin Kozak Nazmi KozakThis book provides a wide-ranging overview of the current state of tourist destination management and presents important recent research in the field. Contemporary theoretical and methodological approaches to management and marketing are discussed, and innovative practices with respect to both urban and rural destinations are described with the aid of many interesting case studies from across Europe and beyond. In addition, the volume addresses key issues such as governance, cooperation, the use of social media, and sustainability. A variety of influences on tourism development are examined, and efficient strategies for making destinations distinct are explored. The book will be a welcome addition and update to the existing literature and will be of interest to academics and practitioners alike.
Tourist Destinations According to Stakeholder Strategies: From Clusters to Local Tourist Systems (ISTE Invoiced)
by Philippe Violier Pierre Louart Jérôme PiriouTourist destinations are subject to the strategies and interactions of the people who reside in them, with complementary and sometimes conflicting interests. To ensure that these destinations remain competitive, Destination Management Organizations (DMOs) are tasked with stimulating cooperation between all partners (independents, organizations, networks). Tourist Destinations According to Stakeholder Strategies is based on a series of case studies that are analyzed and discussed from a dual geographical and managerial perspective. This enables us to extract operational typologies and propose recommendations for actors in the tourism sector. The authors have opted for an original and innovative name for the object of study, "Localized Tourism Systems" (LTS), thus emphasizing the triple aim of territorialization, tourism activities and actors that interact together in collective projects.
Tourist Destinations: Structure and Synthesis
by Douglas PearceDestinations are a central feature of tourism and the focus of much tourism research. Destinations have been studied from diverse perspectives using multiple concepts and a range of approaches. As a result, destination research today has become increasingly fragmented as studies have become more specialized. There is a need for a more integrated approach, one which systematically draws together these different research threads to provide a comprehensive and coherent picture and a fuller understanding of destinations, their structure and how they function. This book provides such a synthesis by critically reviewing a wide range of international research and incorporating in one volume many different facets of destinations from studies which have appeared in related but often divergent literatures. Conceptual and methodological issues are illustrated with empirical examples from Europe, North and South America, Asia and Oceania. This material is drawn together around two major structural themes: spatial and organizational structure. Spatial structure concerns the physical location, distribution, configuration and inter-connectedness of products, services and actors and the factors which underlie the resultant patterns of these. Organizational structure focuses on the diverse configurations and the ways in which multiple actors, collectively and individually, come together, interact and behave to produce the experiences sought by tourists. The originality and contribution of this work lies in the systematic examination and combination of these two themes across destinations from the national to the local scale. This integrated approach provides fresh insights, produces a comprehensive understanding of destinations and identifes avenues for future research.
Tourist Experience and Fulfilment: Insights from Positive Psychology (Advances in Tourism)
by Sebastian Filep Philip PearceWhat makes life worth living? Many people would argue that it is fulfilling experiences. These experiences are characterised by feelings of joy and pleasure, positive relationships and a sense of engagement, meaning and achievement. Tourism is arguably one of the largest self-initiated commercial interventions to promote well being and happiness on the global scale but yet there is absence in the literature on the topic of fulfilling tourist experiences from psychological perspectives.Drawing on insights and theories from the research field of positive psychology (the study of well being), this is the first edited book to evaluate tourist experiences from positive psychology perspectives. The volume addresses the important topic of fulfilment through the lens of the world’s largest social global phenomenon tourism. In doing so, the book refreshes and challenges some aspects of tourist behaviour research. The chapters are grouped under three broad sections which reflect a range of positive psychological outcomes that personal holiday experiences can produce, namely; happiness and humour; meaning and self-actualisation and health and restoration. The book critically explores these fulfilling experiences from interdisciplinary perspectives and includes research studies from wide range of geographical regions. By analysing the contemporary fulfilling tourist experiences the book will provide further understanding of tourist behaviour and experience.Written by leading academics this significant volume will appeal to those interested in Tourism and Positive Psychology.
Tourist Experience and Perception in the Pandemic and Post-Pandemic Era
by Yuhua Luo Xi Li Xialei DuanThis book is a collection of selected papers from the 11th international Conference on Tourism and Hospitality between China and Spain [www.china-spain.org]. The COVID-19 pandemic was a global unprecedented event which was a huge crisis and challenge for the tourism and hospitality industry to confront. This book focuses on the tourist experience and perception during the pandemic time as well as the normal time. The experience and perception can affect the tourist's satisfaction and trust, behavioral intention substantially. They are critical for the decision-making to visit or revisit a tourist destination. The book discusses the experience and perception of the tourists with width and depth. The affecting factors and dimensions for the tourist experience and perception are explored in various types of tourism. Some measurement including quantitative and qualitative measurements for tourist perception is suggested. The book convincingly shows some successful approaches to increase the positive experience and perception of the tourists for sustainable tourism development. The book is highly recommended for tourism and hospitality researchers, policymakers, industry practitioners, and graduate students
Tourist Experience: Contemporary Perspectives (Advances in Tourism)
by Richard SharpleyTo consume tourism is to consume experiences. An understanding of the ways in which tourists experience the places and people they visit is therefore fundamental to the study of the consumption of tourism. Consequently, it is not surprising that attention has long been paid in the tourism literature to particular perspectives on the tourist experience, including demand factors, tourist motivation, typologies of tourists and issues related to authenticity, commodification, image and perception. However, as tourism has continued to expand in both scale and scope, and as tourists’ needs and expectations have become more diverse and complex in response to transformations in the dynamic socio-cultural world of tourism, so too have tourist experiences. Tourist Experience provides a focused analysis into tourist experiences that reflect their ever-increasing diversity and complexity, and their significance and meaning to tourists themselves. Written by leading international scholars, it offers new insights into emergent behaviours, motivations and sought meanings on the part of tourists based on five contemporary themes determined by current research activity in tourism experience: dark tourism experiences, experiencing poor places, sport tourism experiences, writing the tourist experience and researching tourist experiences: methodological approaches. The book critically explores these experiences from multidisciplinary perspectives and includes case studies from a wide range of geographical regions. By analyzing these contemporary tourist experiences, the book will provide further understanding of the consumption of tourism.
Tourist Health, Safety and Wellbeing in the New Normal
by Donna Pendergast Jeff Wilks Peter A. Leggat Damian MorganThe COVID-19 pandemic has changed the face of international and domestic tourism and sharply focused attention on the importance of tourist health, safety and wellbeing like never before. This book offers a unique perspective on the challenges facing the world’s largest service industry to protect and care for customers in a rapidly evolving environment where borders have closed, social distancing rules apply and personal hygiene has become a key focus in everyday life. Yet tourism is a very resilient industry and history shows there is always an immediate surge toward recovery after a crisis has passed. Humans want to travel and see the world. While we appreciate that the pandemic is far from over, already there are reports of pent-up demand for travel as restrictions ease at some destinations and borders begin to open. As we move hopefully toward the recovery phase and people begin to move around for business and pleasure, this book presents the reader with key information and insights in both traditional and emerging areas of tourist health, safety and wellbeing, recognising that the world is now shaped by this pandemic, bringing change, potentially enduring benefits and lasting legacies.
Tourist Mobility and Advanced Tracking Technologies (Routledge Advances in Tourism #19)
by Noam Shoval Michal IsaacsonThe remarkable developments in tracking technologies over the past decade have opened up a wealth of possibilities in terms of research into tourist spatial behaviour. To date, most research in the field has been based on data derived from less objective – hence methodologically problematic – sources. This book examines the various technologies available to track pedestrians and motorized vehicles as well as the moral, ethical and legal issues arising from the utilization of data thus obtained. The methodologies outlined in the book could prove revolutionary in terms of tourism research, management and planning.
Tourist Shopping Villages: Forms and Functions (Routledge Advances in Tourism)
by Gianna Moscardo Pierre Benckendorff Philip L. Pearce Laurie MurphyShopping is perhaps the most universal of tourist activities. Tourists form a separate retailing segment from the general population and place importance on different products and product attributes, contributing billions of dollars each year for both the private and public sector by which retail areas, townscapes and streetscapes can be revitalised. This volume – based on a two year research program from a team of authors – examines the forms and functions of approximately fifty tourist shopping villages in Australia, New Zealand, the United Kingdom, Ireland, Canada and the United States. It will interest scholars of Tourism, Geography, Business, and Economics, as well as government officials, civic leaders, and individual entrepreneurs and retailers seeking to maximize their returns and local community residents.
Tourists and Tourism: A Reader (2nd Edition)
by Sharon Bohn GmelchThe impact of global tourism research is evident throughout this meticulously edited collection. Embedded within a logical division of topics by thematic sections are over two dozen readings including nine brand new offerings by experienced international specialists in a range of disciplines. The globally diverse articles represent a generous mix of both foundational works as well as pieces that spotlight the latest ideas and issues in the growing field.
Tourists and Travellers
by Betty HagglundDuring the late 18th and early 19th centuries, travel and tourism in Scotland changed radically, from a time when there were very few travellers and no provision for those that there were, through to Scotland's emergence as a fully fledged tourist destination with the necessary physical and economic infrastructure. As the experience of travelling in Scotland changed, so too did the ways in which travellers wrote about their experiences. Tourists and Travellers explores the changing nature of travel and of travel writing in and about Scotland, focusing on the writings of five women - Sarah Murray, Anne Grant, Dorothy Wordsworth, Sarah Hazlitt and the anonymous female author of A Journey to the Highlands of Scotland. It further examines the specific ways in which those women represented themselves and their travels and looks at the relationship of gender to travel writing, relating that to issues of production and reception as well as to questions of discourse.
Tourists, Signs and the City: The Semiotics of Culture in an Urban Landscape (New Directions in Tourism Analysis)
by Michelle M. Metro-RolandDrawing upon the literature of landscape geography, tourism studies, cultural studies, visual studies and philosophy, this book offers a multi-disciplinary approach to understanding the interaction between urban environments and tourists. This is a necessary prerequisite for cities as they make themselves into enticing destinations and compete for tourists' attention. It argues that tourists make sense of, and draw meaningful conclusions about, the places in which they tour based upon the interpretation of the signs or elements encountered within the built environment, elements such as graffiti and lamp posts. The writings of the American pragmatist Charles S. Peirce on interpretation provide the theoretical model for explaining the way in which mind and world, or thoughts and objects, result in tourists interacting with place. This theoretical framework elucidates three applied studies undertaken with foreign visitors to the Hungarian capital of Budapest. Based upon extensive ethnographic field work, these studies focus on tourists' interpretation of the urban landscape, with particular attention paid to the encounters with national culture, the role of architecture and the importance of the prosaic in urban tourism.
Tourists, Tourism and the Good Life (Routledge Advances in Tourism)
by Sebastian Filep Philip Pearce Glenn RossTourism is arguably one of the largest self-initiated commercial interventions to create well-being and happiness on the entire planet. Yet there is a lack of specific attention to the ways in which we can better understand and evaluate the relationship between well-being and travel. The recent surge of scholarly work in positive psychology concerned with human well-being and flourishing represents a contemporary force with the potential to embellish and augment much current tourism study. This book maps out the field and then draws links between tourists, tourism and positive psychology. It discusses topics such as the issue of excess materialism and its fragile relationship with well-being, the value of positive psychology to lifestyle businesses, and the insights of the research field to spa and wellness tourism. This volume will interest those who study and practise tourism as well as scholars and graduate students in a range of disciplines such as psychology, sociology, business and leisure.
Tours That Bind: Diaspora, Pilgrimage, and Israeli Birthright Tourism
by Shaul KelnerWinner, 2010 Association for Jewish Studies Jordan Schnitzer Book Award2011 Honorable Mention for the American Sociological Association Culture Section's Mary Douglas Prize for Best BookSince 1999 hundreds of thousands of young American Jews have visited Israel on an all-expense-paid 10-day pilgrimage-tour known as Birthright Israel. The most elaborate of the state-supported homeland tours that are cropping up all over the world, this tour seeks to foster in the American Jewish diaspora a lifelong sense of attachment to Israel based on ethnic and political solidarity. Over a half-billion dollars (and counting) has been spent cultivating this attachment, and despite 9/11 and the ongoing Israeli-Palestinian conflict the tours are still going strong.Based on over seven years of first-hand observation in modern day Israel, Shaul Kelner provides an on-the-ground look at this hotly debated and widely emulated use of tourism to forge transnational ties. We ride the bus, attend speeches with the Prime Minister, hang out in the hotel bar, and get a fresh feel for young American Jewish identity and contemporary Israel. We see how tourism's dynamism coupled with the vibrant human agency of the individual tourists inevitably complicate tour leaders' efforts to rein tourism in and bring it under control. By looking at the broader meaning of tourism, Kelner brings to light the contradictions inherent in the tours and the ways that people understandtheir relationship to place both materially and symbolically. Rich in detail, engagingly written, and sensitive to the complexities of modern travel and modern diaspora Jewishness, Tours that Bind offers a new way of thinking about tourism as a way through which people develop understandings of place, society, and self.
Tours of Vietnam: War, Travel Guides, and Memory
by Scott LadermanIn Tours of Vietnam, Scott Laderman demonstrates how tourist literature has shaped Americans' understanding of Vietnam and projections of United States power since the mid-twentieth century. Laderman analyzes portrayals of Vietnam's land, history, culture, economy, and people in travel narratives, U. S. military guides, and tourist guidebooks, pamphlets, and brochures. Whether implying that Vietnamese women were in need of saving by "manly" American military power or celebrating the neoliberal reforms Vietnam implemented in the 1980s, ostensibly neutral guides have repeatedly represented events, particularly those related to the Vietnam War, in ways that favor the global ambitions of the United States. Tracing a history of ideological assertions embedded in travel discourse, Laderman analyzes the use of tourism in the Republic of Vietnam as a form of Cold War cultural diplomacy by a fledgling state that, according to one pamphlet published by the Vietnamese tourism authorities, was joining the "family of free nations. " He chronicles the evolution of the Defense Department pocket guides to Vietnam, the first of which, published in 1963, promoted military service in Southeast Asia by touting the exciting opportunities offered by Vietnam to sightsee, swim, hunt, and water-ski. Laderman points out that, despite historians' ongoing and well-documented uncertainty about the facts of the 1968 "Hue Massacre" during the National Liberation Front's occupation of the former imperial capital, the incident often appears in English-language guidebooks as a settled narrative of revolutionary Vietnamese atrocity. And turning to the War Remnants Museum in Ho Chi Minh City, he notes that, while most contemporary accounts concede that the United States perpetrated gruesome acts of violence in Vietnam, many tourists and travel writers still dismiss the museum's display of that record as little more than "propaganda. "
Tout Sweet
by Karen WheelerIn her mid-thirties, fashion editor Karen has it all: a handsome boyfriend, a fab flat in west London, and an array of gorgeus shoes. But when her boyfriend, Eric, leaves she makes an unexpected decision: to hang up her Manolos and wave good-bye to her glamorous city lifestyle to go it alone in a run-down house in rural Poitou-Charentes, central western France. Tout Sweet is the perfect read for anyone who dreams of chucking away their BlackBerry in favor of real blackberrying and downshifting to a romantic, alluring locale where new friendships–and new loves–are just some of the treasures to be found amongst life's simple pleasures.
Toward Antarctica: An Exploration
by Elizabeth Bradfield“The most original piece of travel writing about the Antarctic region I have read in years . . . Bradfield is a literary tour guide in the best sense.” —Elizabeth Leane, author of Antarctica in Fiction: Imaginative Narratives of the Far SouthA poet and a naturalist, Elizabeth Bradfield documents and examines her work as a guide on ships in Antarctica through poetry, prose, and photographs, offering an incisive insider’s vision that challenges traditional tropes of The Last Continent.Inspired by haibun, a stylistic form of Japanese poetry invented by seventeenth-century poet Matsuo Basho to chronicle his journeys in remote Japan, Bradfield uses photographs, compressed prose, and short poems to examine our relationship to remoteness, discovery, expertise, awe, labor, temporary societies, “pure” landscapes, and tourism’s service economy. Antarctica was the focus of Bradfield’s Approaching Ice, written before she had set foot on the continent; now Toward Antarctica furthers her investigation with boots on the ground. A complicated love letter, Toward Antarctica offers a unique view of one of the world’s most iconic wild places.Like having a poet’s behind-the-scenes tour of a natural history museum . . . the exquisite landscape and wildlife come into vivid view; so does the gutsy work and responsibility of being a naturalist guide.” —Alison Hawthorne Deming, author of Zoologies: On Animals and the Human Spirit