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Hospitality Services
by Johnny Sue Reynolds Dorothy M. ChaseIntroduce your students to the world of hospitality! Hospitality Services presents an overview of the hospitality industry. The text discusses the various roles and responsibilities of workers in the five areas of hospitality--food and beverage, lodging, travel, tourism, and recreation. The basics of management and the business side of hospitality are also covered. In addition, the text provides an overview for business support areas, such as human resources, marketing, sales, and accounting. Chapters on career planning lead students through the steps of a job search and emphasize the skills needed for success in the workplace. * New chapters on the travel, tourism, and recreation industries have been added. * Profiles of fascinating and inspiring industry leaders show individual career progression, from entry level to top positions. * New features address environmental topics and business ethics. * Instructor's CD provides and student worksheets to reinforce learning.
Hospitality Supervision and Leadership Level 3
by Patricia Paskins Gary Farrelly Ketharanathan Vasanthan Professor David Foskett Lindsay SteelePrepare for assessment and master the skills and knowledge you need to succeed as a hospitality and catering supervisor with this support resourceCovering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship.- Provides all of the essential knowledge and skills any supervisor working in the hospitality industry will need: from supporting, motivating and developing staff, to customer service skills, problem solving and controlling resources- Develops understanding of the assessment requirements with clear explanations of all criteria- Helps you to build your portfolio, with guidance on suitable evidence and activities that provide assessment opportunities- Prepares you for professional discussions and questioning with knowledge checks at the end of each unit to test your understanding
Hospitality Supervision and Leadership Level 3
by Patricia Paskins Ketharanathan Vasanthan Gary FarrellyPrepare for assessment and master the skills and knowledge you need to succeed as a hospitality and catering supervisor with this support resource. Covering all of the latest mandatory and most popular optional units, with a strong focus on preparation for assessment, this will be an essential resource for anyone working towards the Level 3 NVQ Diploma in Hospitality Supervision and Leadership, whether in college or in the workplace. It also provides support for those completing the Hospitality Supervision and Leadership apprenticeship. - Provides all of the essential knowledge and skills any supervisor working in the hospitality industry will need: from supporting, motivating and developing staff, to customer service skills, problem solving and controlling resources - Develops understanding of the assessment requirements with clear explanations of all criteria - Helps you to build your portfolio, with guidance on suitable evidence and activities that provide assessment opportunities - Prepares you for professional discussions and questioning with knowledge checks at the end of each unit to test your understanding
Hospitality Today: An Introduction
by Rocco M. AngeloUpdated throughout to reflect new industry trends, management practices, and the effect of technology and social media on various aspects of hospitality. New topics include: boutique/lifestyle hotels, Airbnb, global distribution systems, event technology, emotional labor, and Internet advertising.
Hospitality & Tourism
by Karen E. Silva Debra M. HowardHospitality & Tourism focuses on various marketing aspects of the hospitality and tourism industry. Developed to meet state standards and objectives, the Glencoe Marketing Series books have been developed for secondary students taking Marketing II courses. Designed as stand-alone, semester-length texts, books in the Glencoe Marketing Series also function as supplemental texts for Marketing I courses that may use Marketing Essentials.
Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction
by Eric Laws Maree ThyneExplore how lifestyle concepts are linked to marketing the hospitality and tourism industryHospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is a comprehensive benchmark review of how lifestyle concepts can be applied to the hospitality and tourism industry. Noted authorities present multifaceted viewpoints examining a range of topics, such as matching the lifestyles of tourism providers and guests, lifestyle segmentation studies, and methodological issues in lifestyle segmentation research. You&’ll learn how the consideration of lifestyle concepts can improve the effectiveness of marketing in addition to providing quality management and improved customer satisfaction in the hospitality and tourism industry.This book provides an in-depth exploration of the implications of lifestyle concepts in the marketing of the hospitality and tourism industry. Each chapter of Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction examines essential issues, including quality management and customer satisfaction, improving customer experience through host-guest lifestyle matching, ways to segment customers by lifestyle, and the benefits and burdens of the gay tourism market. The book confronts widely held beliefs about the industry, confirming or adjusting those views through solid data. Research is clearly presented, always with an eye toward strengthening this fragile industry.Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction discusses: the potential use of lifestyle segmentation to achieve psychographic matching between hosts and guests the significance of the lifestyle concept for the management of service quality and customer satisfaction research into gay tourism marketing, with a discussion about recent evidence suggesting that the distinct purchasing patterns of gays are exaggerated lifestyle market segments and the relation to satisfaction with a nature-based tourism experience a lifestyle segmentation analysis of the backpacker market in Scotland three different approaches to lifestyle segmentation in improving the quality of tourism and leisure marketing decisions improved understanding of tourists&’ needs through cross-classification Hospitality, Tourism, and Lifestyle Concepts: Implications for Quality Management and Customer Satisfaction is an essential review of the lifestyle marketing concept that will prove invaluable for hospitality and tourism professionals, instructors, and industry members.
The Host Gaze in Global Tourism
by Yvette Reisinger Omar MoufakkirMost tourism theories have been developed from the tourists' perspective, including the seminal work by John Urry, 'The Tourist Gaze', which is now a classic text. The Host Gaze in Global Tourism is a unique book for researchers and students as it is the first to look at the host gaze from within the host community. It discusses how the gaze is constructed, how it has developed, how it varies between countries and how the tourism industry can affect it. By looking at the gazes of both Western and non-Western hosts, this book analyses the dynamics of a host destination and consequences the gaze can have upon the tourist.
Hostess in the Sky (Beth Dean, Air Hostess #2)
by Margaret HillIn this second book in the trilogy, Beth Dean continues to learn about life on the ground and in the air. Beth matures as she works through her probationary period as an air hostess, dealing with a jealous coworker, passengers of all kinds, danger, death, and her own mistakes. Will she survive probation? Is love on the horizon?
Hosting the Olympic Games: Uncertainty, Debates and Controversy (Advances in Tourism)
by Marie Delaplace Pierre-Olaf SchutHosting the Olympic Games: Uncertainty, Debates and Controversy provides a broad and comprehensive analysis of past Olympic and Paralympic events, shedding critical light on the future of the Games with a specific look at the upcoming Paris 2024 Olympics. It draws attention to the debates and paradox that hosting the Games presents for the contemporary city. Employing a range of interdisciplinary theoretical and methodological approaches, individual chapters highlight the various controversies of the Games throughout the bidding process, the event itself and its aftermath. Social Science-based chapters place strong emphasis on the vital importance of sustainable strategy for contemporary host cities. Along with environmental concerns whether atmospheric, microbiological or otherwise, many other requirements, costs and risks involving security and public expenditure among others are explored throughout the book. Including a variety of international and comparative case studies from a range of contributing academics, this will be essential reading for students and researchers in the field of Event studies as well as various disciplines including Tourism, Heritage studies and Urban and Environmental studies.
Hot Dogs & Croissants: The Culinary Misadventures of Two French Women who Moved to America, Got Fat, Got Skinny (again), and Mastered Eating Well in the USA—With Recipes
by Victorine Saulnier Natasha SaulnierWhen the Saulnier sisters suffer one disappointment too many in their native France, they decide to pack up and try their luck in America. As journalists they have the run of the country, following stories that take them to places where most Americans have never been--from the back roads of Appalachia to an underground village of homeless people in the New York City subway system. Tight on time, and even tighter on budget, the Saulnier sisters slid easily into a drive-thru diet.Along the way they dined on: Nathan's Famous hot dogs at the annual hot dog eating contest in Coney Island Snapping Turtle Soup as prepared by the Native American elders of the Alabama-Coushatta Tribe Cheesy Grits from the Armadillo Diner in Texas And Burgers, burgers, burgers everywhere!As the Saulnier sisters adopted the American way of eating, their relationship to food shortly changes; they soon gain weight--and lose their self-esteem. This new diet is especially hard on Victorine, who temporarily abandons her vegetarianism. It's not until they meet a couple running an organic farm in upstate New York that they realize how far they've strayed from their native food values--and learn that you can eat well in America, too.
Hot Rodding in Ventura County (Images of America)
by Tony BakerStretching from Ventura to Santa Maria, California, a vibrant and colorful community of hot rod clubs bloomed throughout the middle of the 20th century. Hot Rodding in Ventura County takes a look at the people, places, and, above all, the cars that made up this historic period in automotive culture. Take a look into the golden years of hot rodding through vintage images of the first national championship drag races; visit long-lost drag strips such as Goleta, Saugus, and Santa Maria; and gain access to hot rodding's paramount clubs like the Motor Monarchs, the Kustomeers, and the Pharaohs.
Hot Showers, Soft Beds, and Dayhikes in the Sierra
by Kathy MoreyWith this book in hand, hikers can spend their days wandering in wildflower meadows, hiking to cragged peaks, or swimming in cobalt-blue lakes in the Sierra Nevada, and then settle into a deck chair at sunset to enjoy the alpenglow. Hot Showers, Soft Beds, & Dayhikes in the Sierra describes 112 carefully chosen dayhikes in Yosemite, Sequoia and Kings Canyon national parks, John Muir, Ansel Adams, Desolation, and Emigrant wilderness areas, and more. Many hikes have easy-through-strenuous options, and every hike listed is in close proximity to one or more quality accommodations (over 80 cabins, B&Bs, motels, lodges, guest ranches, and resorts are described).
Hot Sour Salty Sweet: A Culinary Journey Through Southeast Asia
by Naomi Duguid Jeffrey AlfordLuminous at dawn and dusk, the Mekong is a river road, a vibrant artery that defines a vast and fascinating region. Here, along the world's tenth largest river, which rises in Tibet and joins the sea in Vietnam, traditions mingle and exquisite food prevails. Award-winning authors Jeffrey Alford and Naomi Duguid followed the river south, as it flows through the mountain gorges of southern China, to Burma and into Laos and Thailand. For a while the right bank of the river is in Thailand, but then it becomes solely Lao on its way to Cambodia. Only after three thousand miles does it finally enter Vietnam and then the South China Sea. It was during their travels that Alford and Duguid—who ate traditional foods in villages and small towns and learned techniques and ingredients from cooks and market vendors—came to realize that the local cuisines, like those of the Mediterranean, share a distinctive culinary approach: Each cuisine balances, with grace and style, the regional flavor quartet of hot, sour, salty, and sweet. This book, aptly titled, is the result of their journeys. Like Alford and Duguid's two previous works, Flatbreads and Flavors ("a certifiable publishing event" —Vogue) and Seductions of Rice ("simply stunning"—The New York Times), this book is a glorious combination of travel and taste, presenting enticing recipes in "an odyssey rich in travel anecdote" (National Geographic Traveler). The book's more than 175 recipes for spicy salsas, welcoming soups, grilled meat salads, and exotic desserts are accompanied by evocative stories about places and people. The recipes and stories are gorgeously illustrated throughout with more than 150 full-color food and travel photographs. In each chapter, from Salsas to Street Foods, Noodles to Desserts, dishes from different cuisines within the region appear side by side: A hearty Lao chicken soup is next to a Vietnamese ginger-chicken soup; a Thai vegetable stir-fry comes after spicy stir-fried potatoes from southwest China. The book invites a flexible approach to cooking and eating, for dishes from different places can be happily served and eaten together: Thai Grilled Chicken with Hot and Sweet Dipping Sauce pairs beautifully with Vietnamese Green Papaya Salad and Lao sticky rice. North Americans have come to love Southeast Asian food for its bright, fresh flavors. But beyond the dishes themselves, one of the most attractive aspects of Southeast Asian food is the life that surrounds it. In Southeast Asia, people eat for joy. The palate is wildly eclectic, proudly unrestrained. In Hot, Sour, Salty, Sweet, at last this great culinary region is celebrated with all the passion, color, and life that it deserves.
Hot Springs: Photos and Stories of How the World Soaks, Swims, and Slows Down
by Greta RybusImmerse yourself in hot springs from around the world in this stunning visual adventure that features photographs and stories of the unique topographies, regional uses, and cultural meanings of thermal baths.This book transports you to high mountains, remote islands, vast deserts, and the Arctic to soak in the ethereal beauty of natural hot springs. From sacred sites in India to municipal pools in Iceland and beyond, photojournalist Greta Rybus has traveled the world to document the warm, wild gathering places that have comforted the weary and adventurous for centuries. Each spring is unique, a reflection of not just its physical location but of the people who care for and enjoy it. Hot Springs guides you through breathtaking landscapes and offers intriguing insights on historical significance, proper etiquette, and the roles these springs have in their communities. You&’ll hear from bathers in Hungary and Japan about how hot baths are a consistent part of their wellness and social routines. You&’ll learn about a repatriated hot spring in South Africa and explore the power of communal ownership for locals in Alaska, Greenland, and Mexico. You&’ll read about a pool that Antony reportedly gave to Cleopatra and hot springs in Iceland still connected to an outlaw past.Greta&’s breathtaking photography transports you to more than two dozen worldwide locations while introducing you to the interconnected communities surrounding them. Hot Springs is your invitation to revel in the healing powers of water and its ability to connect us to ourselves, others, and the planet.
Hot Springs, Arkansas (Images of America)
by Ray Hanley Steven HanleyFrom its rise in the 1800s until well into the twentieth century, Hot Springs was a famed resort known worldwide. The grand hotels and world-class bath houses that sprang up around the government-protected springs drew countless visitors, ranging from the famous and wealthy to those of humble means, all seeking the health and pleasure promised by the Spa City's promoters. In the words of a railroad tourist guidebook from about 1910, "A stay at Hot Springs, be it ever so brief, always remains a pleasant memory afterward. It was the writer's good fortune to spend a few days at this popular resort--not as an invalid, I am happy to say, but as a tourist--and I certainly never bathed in more delightful water than that which flows so abundantly from the hot springs of Arkansas. There is buoyancy, a magnetism about it that is simply indescribable."Such has been the experience of countless visitors over the years. Readers will find much of the history of this storied resort in Hot Springs, Arkansas, which is profusely illustrated with vintage postcards and photographs, all carefully interpreted by the authors, Ray and Steven Hanley, with research assistance from Mark Blaeuer of the Hot Springs National Park staff.
Hot Springs National Park
by Mary Bell HillHot Springs was one of the first areas set aside as a federal land reservation in 1832--predating the first national park at Yellowstone by 40 years. In 1921, it was officially designated a national park. Physically the smallest of the 59 US national parks today, Hot Springs measures just larger than 5,500 acres. Its 47 on-site springs produce more than 700,000 gallons of thermal water per day. From early natives who quarried novaculite found in the surrounding hills to famous politicians, performers, and athletes, people have been coming to these springs for thousands of years to partake in the supposed healing powers of the water. Pres. Franklin Roosevelt, boxer Jack Dempsey, and French opera diva Lily Pons are a few of the visitors who made the trek to the "Valley of the Vapors." The history of Hot Springs National Park revolves around peoples' interactions with its thermal water.
Hot Thai Kitchen
by Pailin ChongchitnantThe definitive Thai cookbook from a YouTube star! Growing up in Thailand, Pailin Chongchitnant spent her childhood with the kitchen as her playground. From a young age, she would linger by the stove, taking in the sight of snowy white coconut being shredded, the smell of lemongrass-infused soups, and the sound of the pestle pounding against the granite mortar. Years later, as a Cordon Bleu-educated chef in San Francisco, Pailin vividly remembered the culinary experiences of her youth. And so, on YouTube, Hot Thai Kitchen was born. Combining her love of teaching with her devotion to Thai food, Pailin immediately connected with thousands of fans who wanted a friend and educator. In this much-anticipated cookbook, Pailin brings her signature warmth and impressive technique to Thai food lovers everywhere. She begins by taking readers on a beautifully photographed trip to Thailand to explore the culinary culture and building blocks central to Thai food. With foolproof and easy-to-follow instructions, Pailin breaks down the key ingredients, flavours, equipment, and techniques necessary to master authentic Thai cooking. Then, she shares her must-make recipes for curries, soups, salads, and stir-fries, including entire chapters on vegetarian and vegan dishes, dips and dipping sauces, and sumptuous Thai desserts. With QR codes to video tutorials placed throughout the book, you'll be able to connect with Pailin online, too. Both a definitive resource and an extraordinary exploration of Thai cuisine, Hot Thai Kitchen will delight and inspire you in your Thai cooking journey.From the Trade Paperback edition.
Hot Thai Kitchen: Demystifying Thai Cuisine with Authentic Recipes to Make at Home: A Cookbook
by Pailin ChongchitnantThe definitive Thai cookbook from a YouTube star! Growing up in Thailand, Pailin Chongchitnant spent her childhood with the kitchen as her playground. From a young age, she would linger by the stove, taking in the sight of snowy white coconut being shredded, the smell of lemongrass-infused soups, and the sound of the pestle pounding against the granite mortar. Years later, as a Cordon Bleu–educated chef in San Francisco, Pailin vividly remembered the culinary experiences of her youth. And so, on YouTube, Hot Thai Kitchen was born. Combining her love of teaching with her devotion to Thai food, Pailin immediately connected with thousands of fans who wanted a friend and educator. In this much-anticipated cookbook, Pailin brings her signature warmth and impressive technique to Thai food lovers everywhere. She begins by taking readers on a beautifully photographed trip to Thailand to explore the culinary culture and building blocks central to Thai food. With foolproof and easy-to-follow instructions, Pailin breaks down the key ingredients, flavours, equipment, and techniques necessary to master authentic Thai cooking. Then, she shares her must-make recipes for curries, soups, salads, and stir-fries, including entire chapters on vegetarian and vegan dishes, dips and dipping sauces, and sumptuous Thai desserts. With QR codes to video tutorials placed throughout the book, you&’ll be able to connect with Pailin online, too. Both a definitive resource and an extraordinary exploration of Thai cuisine, Hot Thai Kitchen will delight and inspire you in your Thai cooking journey.
The Hotel: A Week in the Life of the Plaza
by Sonny KleinfieldA look inside New York&’s icon of luxury: &“Reading [The Hotel] is at least as enjoyable—and certainly less expensive—than staying at the Plaza&” (Publishers Weekly). When it opened its doors in 1907, the Plaza was considered the world&’s finest luxury hotel. Since then, the grand building at the southern tip of Central Park has hosted kings and queens, the rich and famous, and countless world leaders. And like any hotel, it has seen its share of crimes, suicides, and drunken mayhem as well. A fascinating read for fans of Stephen Birmingham&’s Life at the Dakota or Justin Kaplan&’s When the Astors Owned New York, this book combines Manhattan history with a guided behind-the-scenes tour, interviewing the hospitality industry employees who tote the luggage, change the light bulbs, and clean the rooms. From a Pulitzer Prize–winning journalist who has written for the New York Times and Rolling Stone, The Hotel offers the kind of day-to-day detail that brings the Fifth Avenue French Renaissance landmark to vivid, colorful life.
Hotel Accommodation Management (Hospitality Essentials Series)
by Roy C. Wood<p>This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. <p>The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets). <p>International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.</p>
Hotel And Lodging Management: An Introduction
by Alan T. Stutts James F. WortmanHotel and Lodging Management, Second Edition prepares readers to succeed as managers in the hotel and lodging industry, while developing a solid foundation for a long and successful career. This comprehensive resource combines detailed presentations of each department in a hotel or lodging establishment along with a close examination of organizational structure and the interdependent relationship among departments. This updated Second Edition presents: New, completely updated chapters on human resources and the sales and marketing departments Up-to-date case studies reflecting the latest management trends and issues Profiles of industry pioneers working at all types of properties, from small motels to five-star hotels New sections on yield management, lodging environments, franchise companies, and management organizations Hotel and Lodging Management, Second Edition is a comprehensive tool to help readers develop the understanding, knowledge, and skills to be tomorrow's management leaders.
Hotel Asset Management: Principles And Practices
by Rich Musgrove Lori Raleigh A. J. SinghThe third edition of this book takes a look at the challenges and opportunities faced by hotel owners, lodging industry real estate professionals, and hotel company executives, with articles written by industry leaders in asset management. This edition is the most comprehensive to date and includes twenty-one chapters by 36 authors, covering topics of keen interest to hotel owners, investors and asset managers.
Hotel Bosphorus
by Esmahan Aykol Ruth WhitehouseKatie Hirschel is the proud owner of Istanbul's only mystery bookshop. When the director of a film starring an old school friend is found murdered in his hotel Katie starts her own maverick investigation. After all her friend Petra is the police's principal suspect and reading all those detective novels must have taught Katie something.
Hotel Brasil
by Frei Betto Jethro SoutarAccording to the police, the victim was stabbed in the heart before the head was separated from the body. As the investigation continues other hotel clients are decapitated, usually with the head found delicately balanced on the knees of the sitting victim. A witty, touching account of life at the edge of Brazilian society, dressed up as a murder mystery.
Hotel Convention Sales, Services and Operations
by Pat Golden-RomeroThis text provides a comprehensive look at the fast growing meetings and convention market segment. A useful “how- to” guide, it takes students through all aspects of selling and servicing a convention at a hotel or other group meeting facility. In addition, it profiles the customer for meetings and conventions, the planners in charge of site selection, and facilities they commonly use. Also includes “Industry Insiders” planning tips and case studies direct from professionals in Convention Services departments.