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Leading the Customer Experience
by Brad ClevelandMany organizations and leaders struggle to respond effectively to fast-evolving customer expectations driven by innovations in products, services and technologies such as AI and mobile. Failing to build the necessary strategy, culture and processes, they suffer from high costs, dissatisfied customers and brand damage. The mandate to get customer experience right is real and urgent. Leading the Customer Experience is a guide to shaping experiences that win loyalty and deliver outstanding business results. It provides a bold, step-by-step approach that will get you and your team pointed in the right direction. And equipped to make sound decisions along the way. Leading the Customer Experience is easy to understand and imminently practical. It is based on the author's extensive experience both as a founding partner of one of the world's most influential customer management organizations, and his work with B2B and B2C organizations in the private and public sectors.The author's down-to-earth explanations cut through jargon and clutter, while stories and examples bring important principles to life. Leading the Customer Experience is relatable to anyone leading, managing or aspiring to better understand customer experience.
Creating Authentic Relationships with Parents of Young Children
by Carla Solvason and Johanna CliffeDealing with parents can be scary and intimidating, especially when you are relatively new to your role, but it can also be hugely rewarding. What do you need to know? Which barriers are you likely to face? Most importantly, how can you nurture a positive and authentic relationship with parents and carers where you genuinely work together for the best interests of the child? Written by authors who have experienced being on both sides of the fence, as educators and as parents, this practical book takes a frank approach to recognising the turbulent world of parenting and shines a light on issues that are, all too often, dismissed. It considers the pragmatic, kind, and caring ways that educational settings can support parents’ struggles, as well as benefitting from their wide-ranging knowledge and capabilities. With activities and reflections included throughout, the book invites the reader to consider their practice, and to look at their relationships with parents with fresh eyes, all whilst keeping the child in mind. With a focus on celebrating the value of truly listening and forming authentic relationships, this book will be essential reading for early years’ educators, childminders, primary teachers, TAs, and SENCOs.
A Brief Guide to Arguing about Literature with 2021 MLA Update
by John Schilb and John CliffordThis ebook has been updated to provide you with the latest guidance on documenting sources in MLA style and follows the guidelines set forth in the MLA Handbook, 9th edition (April 2021).More and more, first-year writing courses foreground skills of critical analysis and argumentation. In response, A Brief Guide to Arguing about Literature first hones students’ analytical skills through instruction in close critical reading of texts; then, it shows them how to turn their reading into well-supported and rhetorically effective argumentative writing. For instructors who prefer to aggregate their own anthology of readings and literary works for their literature-based composition courses, A Brief Guide to Arguing about Literature comprises only the writing-guide chapters of John Schilb and John Clifford’s admired Arguing about Literature: Guide and Reader.
Placing Nature on the Borders of Religion, Philosophy and Ethics
by Forrest Clingerman and Mark H. DixonThe natural world has been "humanized": even areas thought to be wilderness bear the marks of human impact. But this human impact is not simply physical. At the emergence of the environmental movement, the focus was on human effects on "nature." More recently, however, the complexity of the term "nature" has led to fruitful debates and the recognition of how human individuals and cultures interpret their environments. This book furthers the dialogue on religion, ethics, and the environment by exploring three interrelated concepts: to recreate, to replace, and to restore. Through interdisciplinary dialogue the authors illuminate certain unique dimensions at the crossroads between finding value, creating value, and reflecting on one's place in the world. Each of these terms has diverse religious, ethical, and scientific connotations. Each converges on the ways in which humans both think about and act upon their surroundings. And each radically questions the damaging conceptual divisions between nature and culture, human and environment, and scientific explanation and religious/ethical understanding. This book self-consciously reflects on the intersections of environmental philosophy, environmental theology, and religion and ecology, stressing the importance of how place interprets us and how we interpret place. In addition to its contribution to environmental philosophy, this work is a unique volume in its serious engagement with theology and religious studies on the issues of ecological restoration and the meaning of place.
State of Terror
by Louise Penny and Hillary Rodham ClintonAN INSTANT #1 NEW YORK TIMES BESTSELLER Named one of the most anticipated novels of the season by People, Associated Press, Time, Los Angeles Times, Parade, St. Louis Post-Dispatch, The Guardian, Publishers Weekly, and more. From the #1 bestselling authors Hillary Clinton and Louise Penny comes a novel of unsurpassed thrills and incomparable insider expertise—State of Terror.After a tumultuous period in American politics, a new administration has just been sworn in, and to everyone&’s surprise the president chooses a political enemy for the vital position of secretary of state. There is no love lost between the president of the United States and Ellen Adams, his new secretary of state. But it&’s a canny move on the part of the president. With this appointment, he silences one of his harshest critics, since taking the job means Adams must step down as head of her multinational media conglomerate. As the new president addresses Congress for the first time, with Secretary Adams in attendance, Anahita Dahir, a young foreign service officer (FSO) on the Pakistan desk at the State Department, receives a baffling text from an anonymous source. Too late, she realizes the message was a hastily coded warning. What begins as a series of apparent terrorist attacks is revealed to be the beginning of an international chess game involving the volatile and Byzantine politics of Pakistan, Afghanistan, and Iran; the race to develop nuclear weapons in the region; the Russian mob; a burgeoning rogue terrorist organization; and an American government set back on its heels in the international arena. As the horrifying scale of the threat becomes clear, Secretary Adams and her team realize it has been carefully planned to take advantage of four years of an American government out of touch with international affairs, out of practice with diplomacy, and out of power in the places where it counts the most. To defeat such an intricate, carefully constructed conspiracy, it will take the skills of a unique team: a passionate young FSO; a dedicated journalist; and a smart, determined, but as yet untested new secretary of state. State of Terror is a unique and utterly compelling international thriller cowritten by Hillary Rodham Clinton, the 67th secretary of state, and Louise Penny, a multiple award-winning #1 New York Times bestselling novelist.
Cybersecurity for Business
by Larry ClintonBalance the benefits of digital transformation with the associated risks with this guide to effectively managing cybersecurity as a strategic business issue. Important and cost-effective innovations can substantially increase cyber risk and the loss of intellectual property, corporate reputation and consumer confidence. Over the past several years, organizations around the world have increasingly come to appreciate the need to address cybersecurity issues from a business perspective, not just from a technical or risk angle. Cybersecurity for Business builds on a set of principles developed with international leaders from technology, government and the boardroom to lay out a clear roadmap of how to meet goals without creating undue cyber risk.This essential guide outlines the true nature of modern cyber risk, and how it can be assessed and managed using modern analytical tools to put cybersecurity in business terms. It then describes the roles and responsibilities each part of the organization has in implementing an effective enterprise-wide cyber risk management program, covering critical issues such as incident response, supply chain management and creating a culture of security. Bringing together a range of experts and senior leaders, this edited collection enables leaders and students to understand how to manage digital transformation and cybersecurity from a business perspective.
Roar
by Michael ClintonDiscover how to make the second half of your life happy and productive with this perceptive and inspiring guidebook that will help you achieve your dreams and get more out of life—whether or not retirement is in your future plans.We are living in a time when everyone is constantly reassessing what is next for them. In the mid-career group, people who have spent years working are now seeing their industry dramatically evolve and are facing the question: &“What does that mean for me in the next twenty years?&” At the same time, the post-career population is also going through massive change and dealing with the fact that many of them are not prepared financially, logistically, or emotionally for the next phase of their lives. And while we may want to retire, most of us don&’t want to do nothing. With expert insight and approachable techniques, Roar will help you identify fresh goals and take meaningful action to achieve a purposeful life. Featuring a unique and dynamic 4-part process, Roar will show you how to: - Reimagine yourself - Own who you are - Act on what&’s next - Reassess your relationships Transformative and invigorating, this is the ultimate roadmap to the latest journey of your life.
Limits of Air Power
by Mark ClodfelterTracing the use of air power in World War II and the Korean War, Mark Clodfelter explains how U. S. Air Force doctrine evolved through the American experience in these conventional wars only to be thwarted in the context of a limited guerrilla struggle in Vietnam. Although a faith in bombing's sheer destructive power led air commanders to believe that extensive air assaults could win the war at any time, the Vietnam experience instead showed how even intense aerial attacks may not achieve military or political objectives in a limited war. Based on findings from previously classified documents in presidential libraries and air force archives as well as on interviews with civilian and military decision makers, The Limits of Air Power argues that reliance on air campaigns as a primary instrument of warfare could not have produced lasting victory in Vietnam. This Bison Books edition includes a new chapter that provides a framework for evaluating air power effectiveness in future conflicts.
Contemporary Political Theorists in Context
by Anthony M. Clohesy and Chris Sparks and Stuart IsaacsThis exciting new textbook presents a clear framework for students to understand how themes and issues in political thought have emerged and developed throughout the 20th Century. Charting the progression from the preoccupation with the boundaries of the modern state, through to the current debates on rights, identity and justice; the three sections of the book enable the ideas of significant political thinkers to unfold through a telling of the key political events that gave a social context for their thought: Section I: The Inter-War Debate: Weber, Gramsci and Schmitt Section II: Post-War Debates: Arendt, Oakeshott, De Beauvoir and Adorno Section III: Contemporary Debates: Rawls, Nozick, Kymlicka and Foucault Written in an accessible and concise format, features include: 'rewind' and 'fast-forward' indicators to easily guide students around the text discussion points, revision notes and further reading in each chapter informative text boxes to highlight key concepts, people and events. By exploring an often ignored relationship in political thought, the influence of thought upon historical change and the influence of historical change upon theory, this text delivers new and exciting angles from which to approach politics today. Contemporary Political Theorists in Context is essential reading for all students of social and political theory.
Popular Music Censorship in Africa
by Martin CloonanIn Africa, tension between freedom of expression and censorship in many contexts remains as contentious, if not more so, than during the period of colonial rule which permeated the twentieth century. Over the last one hundred years popular musicians have not been free to sing about whatever they wish to, and in many countries they are still not free to do so. This volume brings together the latest research on censorship in colonial and post-colonial Africa, focusing on the attempts to censor musicians and the strategies of resistance devised by musicians in their struggles to be heard. For Africa, the twentieth century was characterized first and foremost by struggles for independence, as colonizer and colonized struggled for territorial control. Throughout this period culture was an important contested terrain in hegemonic and counter-hegemonic struggles and many musicians who aligned themselves with independence movements viewed music as an important cultural weapon. Musical messages were often political, opposing the injustices of colonial rule. Colonial governments reacted to counter-hegemonic songs through repression, banning songs from distribution and/or broadcast, while often targeting the musicians with acts of intimidation in an attempt to silence them. In the post-independence era a disturbing trend has occurred, in which African governments have regularly continued to practise censorship of musicians. However, not all attempts to silence musicians have emanated from government, nor has all contested music been strictly political. Religious and moral rationale has also featured prominently in censorship struggles. Both Christian and Muslim fundamentalism has led to extreme attempts to silence musicians. In response, musicians have often sought ways of getting their music and message heard, despite censorship and harassment. The book includes a special section on case studies that highlight issues of nationality.
Clough
by Arthur Hugh Clough and Joseph PhelanThis volume represents a selection of some of the best poetry by Arthur Hugh Clough (1810-61). Detailed annotation provides the modern reader with the intellectual, cultural and historical information necessary for a full appreciation of the poet's work. The poems selected span Clough's entire career, with the main focus on his two most important poems, Amours de Voyage and Dipsychus and the Spirit. These poems are discussed at length in the critical introduction and are prefaced by substantial headnotes elucidating their historical background and literary antecedents. Providing a wealth of information about the poet and the context of his work, this volume represents a substantial contribution to the subject in its own right, as well as being essential reading for all students of nineteenth-century literature.
Developing Mental Toughness
by Peter Clough and Doug Strycharczyk and John PerryHow can individuals and organizations understand and measure mental toughness to deal with stress and challenge, and so improve performance? This fully updated third edition of Developing Mental Toughness provides the answers to unlock this potential.Tracing its development from sports psychology into the business sector, Developing Mental Toughness provides a reliable psychometric measure to apply at the organizational level. With coverage on how mental toughness relates to other behaviours and can be applied to employability, leadership, performance, creativity, emotional intelligence and motivation, the practical guidance and exercises in this book make it essential reading for academics, managers and coaches alike.This third edition includes an expansion of the 4Cs model to include concepts on learning orientation and resilience and new chapters on evidence-based practice and using the Mental Toughness Questionnaire (MTQ48) to gain richer self-awareness. Featuring case studies from Deloitte and Ethiad, Developing Mental Toughness is the practical coaching guide for developing capabilities and resilience.
Old Age Homes
by Roger CloughOriginally published in 1981, in Old Age Homes Roger Clough presents a vivid description of the lives and work of residents and staff in an old people’s home. His powerful analysis of the realities of residential work would make a major contribution to improved practice, to social work training, and to social policy formation. Many people, including some social work professionals, still felt that the very existence of residential homes illustrated a failure of society, and that living with their own family or on their own was invariably a more satisfactory experience for old people. Roger Clough questions this assumption. He argues that homes are needed and if they are to be good places in which to live and die there must be a clearer understanding of the interactions that take place within them. The descriptive parts of the study, based on detailed observation and lengthy interviews, strongly reflect the author’s genuine compassion and warmth for old people. His most illuminating perceptions are presented from the perspective of the old people themselves, many of whom were conscious of the double-bind in which residents and staff are caught: there is a prevailing belief that it is best to keep active in old age, yet many of the elderly had little they though worth doing, while the staff saw their role as doing whatever they could for the residents. Roger Clough uses his material to test two central hypotheses: first that there is a linkage between the attitudes to aging held by staff and the degree of control over their own lives exercised by residents; and secondly that this degree of control is strongly correlated with resident satisfaction. Through an acute analysis of these key variables, he demonstrates the circumstances in which living in a home can be, for certain old people at certain times, the way of life they themselves would choose. His conclusions are of the greatest importance for social work practice and for the changing of staff attitudes in training. Old Age Homes would challenge anybody who knows or works with a resident in an old people’s home. But it would be of outstanding value for the managers, practitioners, trainers and students to whom it was primarily addressed at the time.
Lives of Lesbian Elders
by D. Merilee Clunis and J Dianne Garner and Pat A. Freeman and Nancy M. Nystrom and Karen I. Fredriksen-GoldsenThe untold history of lesbian life from those who have lived it! Lives of Lesbian Elders: Looking Back, Looking Forward illuminates the hopes, fears, issues, and concerns of gay women as they grow older. Based on interviews with 62 lesbians ranging in age from 55 to 95, this very special book provides a historical account of the shared experiences of the lesbian community that is so often invisible or ignored in contemporary society. The book gives voice to their thoughts and feelings on a wide range of issues, including coming out, identity and the meaning of life, the role of family and personal relationships, work and retirement, adversity, and individual sources of strength and resilience. Cast off and overlooked at best or victims of scorn and prejudice at worst, lesbians in the twentieth century lived dual lives, their full voices unhearduntil now. Lives of Lesbian Elders chronicles the life choices they made and their reasons for making them, set against the contexts of culture, politics, and the social mores of the eras in which they lived. Their stories of courage, resilience, resourcefulness, pride, and independence help restore lesbian history that has been forgotten, distorted, or disregarded and provide the information necessary to meet the future needs of aging lesbians. Lives of Lesbian Elders gives aging lesbians a chance to discuss their thoughts on a variety of topics, including: Coming out You didn&’t talk about it . . . Until two years ago, I never even referred to a lesbian or would I allow the word to pass my lips I used to sneak into libraries and read about homosexuality and back in that era, it was not classy . . . it was classified as a disorder of some type Identity The only difference between me and anybody else is that I just happen to be sleeping with a woman I think I grew up not really knowing who I was and, I think, probably fighting all my life trying to find out who I was Family I feel very connected with the lesbian community here . . . I guess I would call that family Many years ago, my sister said: &’I think when they&’re ready, you need to explain to (the nieces) what a lesbian is, because I want them to hear the correct story . . . I want them to hear what it really is and not all these stupid rumors that go around&’ Work I was going to become a youth minister at one point and it dawned on me in high school that there was no way the church was going to let me work with kids I didn&’t really finish my career . . . I still have dreams about the military and about not finishing . . . It was my choice, but it wasn&’t really my choice Aging and the Future I think financing, of course, is a real big problem for lesbian women I have a concern that if anything should happen to my partnerin growing olderof being isolated from the gay community . . . and much more! Lives of Lesbian Elders: Looking Back, Looking Forward also includes appendices that present demographic data on the women who were interviewed for the book, information on historical timelines, and suggested readings on lesbian history. The book is an invaluable addition to the growing collective history of lesbians in the United States.
Just Pursuit
by Laura Coates&“A firsthand, eye-opening story of a prosecutor that exposes the devastating criminal punishment system. Laura Coates bleeds for justice on the page.&” —Ibram X. Kendi, National Book Award–winning author of Stamped from the Beginning and How to Be an AntiracistWhen Laura Coates joined the Department of Justice as a prosecutor, she wanted to advocate for the most vulnerable among us. But she quickly realized that even with the best intentions, &“the pursuit of justice creates injustice.&” Through Coates&’s experiences, we see that no matter how fair you try to fight, being Black, a woman, and a mother are identities often at odds in the justice system. She and her colleagues face seemingly impossible situations as they teeter between what is right and what is just. On the front lines of our legal system, Coates saw how Black communities are policed differently; Black cases are prosecuted differently; Black defendants are judged differently. How the court system seems to be the one place where minorities are overrepresented, an unrelenting parade of Black and Brown defendants in numbers that belie their percentage in the population and overfill American prisons. She also witnessed how others in the system either abused power or were abused by it—for example, when an undocumented witness was arrested by ICE, when a white colleague taught Coates how to unfairly interrogate a young Black defendant, or when a judge victim-blamed a young sexual assault survivor based on her courtroom attire. Through these revelatory and captivating scenes from the courtroom, Laura Coates explores the tension between the idealism of the law and the reality of working within the parameters of our flawed legal system, exposing the chasm between what is right and what is lawful.
The Night Ride
by J. Anderson CoatsThe Black Stallion meets Tamora Pierce in this adventure-filled middle grade novel about a young stable girl who discovers a secret that endangers her beloved horse and threatens her future.Sonnia loves horses more than anything. She works at her family&’s struggling pony ride business but dreams of the beautiful steeds in the royal stables, especially Ricochet, who she&’s been slowly saving money to buy—even though she knows people from her impoverished neighborhood are rarely so lucky. Then Ricochet is moved to the racetrack across town, and Sonnia lands a job there. Now, she can see Ricochet every day and earn enough money to buy him in no time—all while helping her family with her new wages! She even joins the junior racing cadre to train to become a jockey. But then she uncovers their secret pastime: competing in the Night Ride, a dangerous and highly illegal race in the darkest hours before dawn. Every race puts the horses at risk. Sonnia wants to protect the horses she&’s grown to care for, but she&’s only a kid from the poor side of town—considered expendable, just like the horses. If she just keeps her head down, soon she can buy Ricochet and get him out of there—and keep supporting her family. But would she be able to live with herself?
Promoting Equitable Access to Education for Children and Young People with Vision Impairment
by Mike Mclinden and Graeme Douglas and Rachel Hewett and Rory Cobb and Sue Keil and Paul Lynch and Joao Roe and Jane Stewart ThistlethwaitePromoting Equitable Access to Education for Children and Young People with Vision Impairment offers a suitable vocabulary and developmental route map to examine the changing influences on promoting equitable access to education for learners with vision impairment in different contexts and settings, throughout a given educational pathway. Bringing together a wide range of perspectives, this book argues that inclusive educational systems and teaching approaches should focus upon promoting and sustaining a balanced curriculum. It provides an analysis of how a suitable curriculum balance can be promoted and sustained through the stages of a given educational pathway to ensure equitable access and progression for all learners with vision impairment. The authors draw on the United Kingdom as a country study to illustrate the complex ecosystem within which learners with vision impairment are educated. Structured around a framework which provides a conceptually coherent and practical balance between universal and specialist approaches, this book is a relevant read for educators, academics, and researchers involved in vision impairment education as well as officials in government and non-government organisations engaged in developing education policy relating to inclusive education and disability.
Migration and Security in the Global Age
by Feargal CochraneThis book is an interdisciplinary examination of several interconnecting aspects of migrant communities in the context of contemporary conflict and security. The book illustrates that within this globalised world, migrants have become key actors, living in the spaces between states, as well as within them. Arguing that migrants and their descendants are vital and complex constituencies for the achievement of security in this global age, the volume uses a number of case studies, including Palestinian, Sri Lankan, Irish and Somali diaspora communities, to explore the different ways that such groups intersect with issues of security, and how these attitudes and behaviours have evolved in the context of political transnationalism and the global economy. Comparative and econometric studies of migration can provide a wide lens but at times fail to capture the depth and complexity of these communities and attitudes within them. At the same time, empirically focused studies are often case-specific and, while rich in local detail, lack comparative breadth or the ability to make connections and see irregularities across a number of contexts that might be of interest to scholars beyond that specific area. This book connects these literatures together more thoroughly. In particular, it demonstrates that political, cultural, economic and social factors all play important roles in helping us understand the actual (and potential) roles of migrant communities in conflict and the establishment of sustainable security within contemporary society. Lastly, given this context, the book seeks to examine the challenges and opportunities that exist, for such a sustainable security strategy to be developed. This book will be of much interest to students of migration and diaspora communities, peace and conflict studies, security studies and ethnic conflict.
An Insider's Guide to Academic Writing
by Susan Miller-Cochran and Roy Stamper and Stacey CochranAn Insider’s Guide to Academic Writing prepares students for writing in the humanities, social sciences, natural sciences, and applied fields. It also features a built-in thematic reader that introduces students to the kinds of scholarly reading they will encounter in their courses.
An Insider's Guide to Academic Writing
by Susan Miller-Cochran and Roy Stamper and Stacey CochranAn Insider’s Guide to Academic Writing: A Brief Rhetoric prepares students for writing in the humanities, social sciences, natural sciences, and applied fields by giving students the rhetorical tools they need for success in writing assignments across the disciplines.
An Insider’s Guide to Academic Writing
by Susan Miller-Cochran and Roy Stamper and Stacey CochranAll academic writing requires skills in critical thinking, close reading, argumentation and research, but disciplinary differences among the humanities, social sciences, natural sciences, and applied fields leave students and instructors frustrated by a one-size-fits-all approach to these skills. For writing programs committed to preparing students for the full range of disciplines they will enter, An Insider's Guide to Academic Writing presents a proven pedagogy that helps students to adapt to the academic writing tasks of different disciplinary discourse communities. The pedagogy features a series of flexible, transferable frameworks and concrete connections to the disciplines including unique Insider's video interviews with scholars and peers. Based on the best practices of a first-year composition program that has trained hundreds of teachers who have instructed thousands of students, An Insider's Guide to Academic Writing offers two books in one: an innovative rhetoric of academic writing (available as its own book), and a thematic reader that foregrounds real readings from the disciplines. Use ISBN 978-1-319-05355-0 to get access to the online videos for free with the brief text and ISBN 978-1-319-05354-3 for the version with readings.
Insider’s Guide to Academic Writing
by Susan Miller-Cochran and Roy Stamper and Stacey CochranWith a 2020 APA Update. Praised for its accessible approach to teaching disciplinary writing, the first edition of An Insider’s Guide to Academic Writing was embraced by instructors and students at two-year and four-year schools alike. With its flexible, transferable frameworks and unique Insiders video interviews with scholars and peers, the text enables students -- and their instructors -- to adapt to a variety of writing situations in different disciplinary discourse communities.In the second edition, the authors build on that proven pedagogy with additional support for the writing process, critical reading, and reflection, to give students even more help with academic writing, no matter the discipline. Featuring two books in one, an innovative rhetoric for academic writing (available as its own book) and a thematic reader with readings from the disciplines, An Insider’s Guide to Academic Writing is based on the best practices of a first-year composition program that has trained hundreds of teachers who have instructed thousands of students. Also new to the second edition: a Launchpad with a complete e-book, in addition to modules about writing in applied fields.
Insider’s Guide to Academic Writing, Brief Edition
by Susan Miller-Cochran and Roy Stamper and Stacey CochranWith 2020 APA Update. Valued for its clear, accessible presentation of disciplinary writing, the first edition of An Insider’s Guide to Academic Writing was celebrated by adopters at two-year and four-year schools alike. With this second edition, the authors build on that proven pedagogy, offering a series of flexible, transferable frameworks and unique Insider’s video interviews with scholars and peers that helps students to adapt to the academic writing tasks of different disciplinary discourse communities - and helps instructors to teach them. New to the second edition is additional foundational support on the writing process, critical reading, and reflection, to give students stronger tools to apply to their disciplinary writing. An Insider’s Guide to Academic Writing is based on the best practices of a first-year composition program that has trained hundreds of teachers who have instructed thousands of students. Use ISBN 978-1-319-05355-0 to get access to the online videos for free with the brief text and ISBN 978-1-319-05354-3 for the version with readings
The Charm Offensive
by Alison CochrunA MOST ANTICIPATED ROM-COM SELECTED BY * BUZZFEED * LGBTQ READS * BUSTLE * THE NERD DAILY * ENTERTAINMENT TONIGHT * FROLIC MEDIA * AND MORE! A BEST BOOK PICK BY * HARPER&’S BAZAAR * ENTERTAINMENT WEEKLY &“The Charm Offensive will sweep you off your feet.&” —PopSugar In this witty and heartwarming romantic comedy—reminiscent of Red, White & Royal Blue and One to Watch—an awkward tech wunderkind on a reality dating show goes off-script when sparks fly with his producer.Dev Deshpande has always believed in fairy tales. So it&’s no wonder then that he&’s spent his career crafting them on the long-running reality dating show Ever After. As the most successful producer in the franchise&’s history, Dev always scripts the perfect love story for his contestants, even as his own love life crashes and burns. But then the show casts disgraced tech wunderkind Charlie Winshaw as its star. Charlie is far from the romantic Prince Charming Ever After expects. He doesn&’t believe in true love, and only agreed to the show as a last-ditch effort to rehabilitate his image. In front of the cameras, he&’s a stiff, anxious mess with no idea how to date twenty women on national television. Behind the scenes, he&’s cold, awkward, and emotionally closed-off. As Dev fights to get Charlie to connect with the contestants on a whirlwind, worldwide tour, they begin to open up to each other, and Charlie realizes he has better chemistry with Dev than with any of his female co-stars. But even reality TV has a script, and in order to find to happily ever after, they&’ll have to reconsider whose love story gets told.
In the Shadow of Prison
by Helen CoddThis book provides an up-to-date, accessible introduction to the relationship between families, prisons and penal policies in the United Kingdom. It explores current debates in relation to prisoners and their families, and introduces the reader to relevant theoretical approaches. Interdisciplinary in nature, the book incorporates perspectives drawn from criminology, sociology, social work and law. The book includes: a current exploration of key aspects of the consequences of imprisonment for prisoners and their families an assessment of the role of current prison policies and practices in promoting and maintaining family relationships a summary of the current law in relation to prisoners and their families, with reference to the relevant legislation and recent case law.