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Top Performer: A Bold Approach to Sales and Service
by Stephen C. Lundin Carr HagermanWe all sell something for a living--whether it's a brand, a vision, an education, a direction, or a service. We might even be selling a set of numbers to a board meeting, learning to a student, or cereal to an infant. This eye-opening parable is about harnessing natural energy--yours and that of those around you--in order to take your sales, and your satisfaction to the next level of success.In Top Performer, you'll meet Jim, a disciplined but uninspired sales manager. In London on vacation--his first in years--he meets a gentleman named Top Hat. In an engrossing conversation, Top Hat tells him about a legendary Dublin busker/street performer called the Rat Catcher, who engages his audience and effortlessly charms them into parting easily with their change. Top Hat then gives Jim an envelope to bring to the Rat Catcher as a form of introduction. Jim is incredulous, and even a bit suspicious. But after a trip back home, he's willing to do anything to break out of his rut of good-to-average sales and dogged but unfulfilling perseverance.Jim travels to Dublin, where the Rat Catcher tells--and shows--him some surprising secrets of his work ethic and his selling style. Jim ultimately realizes that he needs to Claim the Pitch, Mine the Mess, Choose the Close, and, most importantly, Juice the Jam. When Jim returns home, he's re-energized, having learned how to Build a Circle and Pass the Hat where it really counts--in his life, his relationships, and his workplace.Full of action-packed and sometimes hilarious descriptions of the real like adventures of street performer, this engaging metaphor will appeal to anyone in any position--and in any field, from banking to baking to busking.In the tradition of the bestselling Fish! series this is a deceptively simple story that contains profound advice--advice that will help make readers into Top Performer themselves.
Torn
by David MasseyWitnesses to a mystery on the battlefield, a British medic and an American Navy SEAL confront Afghanistan's fog of war.In war-torn Afghanistan, a girl walks right into a hail of bullets: Elinor watches it with her own eyes. The young British army medic risks the line of fire to rescue her, only to realize the girl is gone. To find the missing, mysterious child, Elinor enlists the help of an American Navy SEAL. But in all the confusion, with coalition troops fighting every day to maintain a fragile peace, does Ben have something to hide? Elinor came to Afghanistan with the hope of changing hearts and minds: What she's about to discover will make her question everything she ever believed about love and war.A war thriller. A cross-cultural love story with an undercurrent of magic realism. A powerful debut set in modern-day, battle-scarred Afghanistan. This is TORN.
Torn (Cold Awakening #3)
by Robin WassermanFrom the author of the Seven Deadly Sins series and Hacking Harvard comes the final book in the science fiction trilogy Scott Westerfeld calls &“spellbinding.&”One year ago, Lia Kahn died. A few days later, she woke up. She had a new body: Mechanical, unfeeling, inhuman. She had a new family: Mechs like her, who didn&’t judge her for what she could no longer be. She had a new life, one that would last forever. At least, it was supposed to. But now everything Lia thought she knew has turned out to be a lie; everyone she thought she loved has been stolen away. And someone is trying to get rid of the mechs, once and for all. Lia will risk everything to save herself and the people she can&’t live without. But not before facing one final truth: She can&’t save everyone.
Tort Law and Practice (3rd edition)
by Dominick Vetri Lawrence C. Levine Joan E. Vogel Lucinda M. FinleyThis textbook gives a good overview of the various areas of tort law and practice using cases to illustrate various doctrines and rules of tort law. This book is written for the first year law student who is taking their torts class while learning what legal study is about.
Tort Law and the Construction of Change: Studies in the Inevitability of History
by Kenneth S. Abraham G. Edward WhiteTort Law and the Construction of Change studies the interaction of law and social change in American history. Tort law—civil law made by judges, not legislators—is traditionally thought to arise out of legal precedent. But Kenneth S. Abraham and G. Edward White show that American judges over the course of the previous two centuries also paid close attention to changing societal contexts in which lawsuits for civil injuries arose. They argue that two versions of history–one grounded in the application of previous legal rules and the other responsive to larger societal changes—must be considered in tandem to grasp fully how American civil law has evolved over time.In five fascinating chapters, they cover understudied areas of tort law, such as liability for nonphysical harm—including lawsuits for defamation, privacy, emotional distress, sexual harassment, and the hacking of confidential information—and aspects of tort litigation that have now disappeared, such as the prohibition against "interested" parties testifying in civil actions or the intentional infliction of temporal damage without justification. What emerges is a picture of the complicated legal dance American judges performed to cloak their decisions to make at times radical changes in tort law in response to social transformations. When confronting established tort doctrines under pressure from emerging social changes, they found ways to preserve at least the appearance of doctrinal continuity.
Torts and Personal Injury Law
by William Buckley Cathy OkrentTorts and Personal Injury Law, fourth edition, is the perfect torts book that is comprehensive, but not too overwhelming to students. Each chapter begins with "The Biggest Mistakes Paralegals Make and How to Avoid Them" feature, inviting the reader to read deeper into each chapter. An overview of tort law for the paralegal who works on personal injury matters is covered over 13 chapters. Topics such as product liability, medical malpractice, and accidents are included. Additional coverage includes general tort law, alternative dispute resolution, negligence, defenses to negligence actions, intentional torts, injuries to property, liability, strict or absolute liability, product liability, special tort actions, and tort investigation. A total of over 75 cases are annotated and include the following hot button issues: malicious prosecution of the Duke University Lacrosse players, toxic mass torts, patient dumping, spoliation of evidence, sexual abuse by clergy, donor egg implantation by same sex couples, spam email fraud, HIPPA, and obesity caused by trans fats from fast food.
Torts: A Contemporary Approach Second Edition
by Meredith J. Duncan Ronald TurnerThis casebook is organized to facilitate the study of tort law in the first year of law school. The text begins with an overview of the subject, pointing out distinctions between tort law and other types of law. It then covers intentional torts, negligence actions, and strict liability. The materials then build on these foundational principles by exploring more advanced tort subjects such as nuisance law, products liability actions, and defamation law. This textbook includes classic cases as well as contemporary cases relevant to today's students.
Torture and State Violence in the United States: A Short Documentary History
by Robert M. PallittoThe war on terror has brought to light troubling actions by the United States government which many claim amount to torture. But as this book shows, state-sanctioned violence and degrading, cruel, and unusual punishments have a long and contentious history in the nation. Organized around five broad thematic periods in American history—colonial America and the early republic; slavery and the frontier; imperialism, Jim Crow, and World Wars I and II; the Cold War, Vietnam, and police torture; and the war on terror—this annotated documentary history traces the low and high points of official attitudes toward state violence. Robert M. Pallitto provides a critical introduction, historical context, and brief commentary and then lets the documents speak for themselves. The result is a nearly 400-year history that traces the continuities and changes in debates over the meaning of torture and state violence in the U.S. and shows where state actions and policies have pushed and exceeded constitutional and international normative limits. Rigorously researched—and sometimes chilling—this volume is the first comprehensive reference work on state violence and torture in the U.S.
Touch of Frost (The\mythos Academy Ser. #1)
by Jennifer EstepThe new girl at a school for mythical warriors is out to solve her classmate&’s murder in the New York Times bestselling author&’s YA fantasy series debut. My name is Gwen Frost, and I go to Mythos Academy—a school of myths, magic and warrior whiz kids, where even the lowliest geek knows how to chop off somebody's head with a sword. Logan Quinn, the hottest Spartan guy in school, also happens to be the deadliest. But lately, things have been weird, even for Mythos. First, mean girl Jasmine Ashton was murdered in the Library of Antiquities. Then, someone stole the Bowl of Tears, a magical artifact that can be used to bring about the second Chaos War. That kinda puts us on the verge of death, destruction and lots of other bad, bad things. Now I'm determined to find out who killed Jasmine and why – especially since I should have been the one who died.
Toward a Concrete Philosophy: Heidegger and the Emergence of the Frankfurt School (Signale: Modern German Letters, Cultures, and Thought)
by Mikko ImmanenToward a Concrete Philosophy explores the reactions of Theodor Adorno, Max Horkheimer, and Herbert Marcuse to Martin Heidegger prior to their dismissal of him once he turned to the Nazi party in 1933. Mikko Immanen provides a fascinating glimpse of the three future giants of twentieth-century social criticism when they were still looking for their philosophical voices. By reconstructing their overlooked debates with Heidegger and Heideggerians, Immanen argues that Adorno, Horkheimer, and Marcuse saw Heidegger's 1927 magnum opus, Being and Time, as a serious effort to make philosophy relevant for life again and as the most provocative challenge to their nascent materialist diagnoses of the discontents of European modernity. Our knowledge of Adorno's "Frankfurt discussion" with "Frankfurt Heideggerians" remains anecdotal, even though it led to a proto-version of Dialectic of Enlightenment's idea of the entwinement of myth and reason. Similarly, Horkheimer's enthusiasm over Heidegger's legendary post–World War I lectures and criticism of Being and Time have escaped attention almost entirely. And Marcuse's intriguing debate with Heidegger over Hegel and the origin of the problematic of "being and time" has remained uncharted until now. Reading these debates as fruitful intellectual encounters rather than hostile confrontations, Toward a Concrete Philosophy offers scholars of critical theory a new, thought-provoking perspective on the emergence of the Frankfurt School as a rejoinder to Heidegger's philosophical revolution.
Traffick
by Ellen HopkinsFive teens victimized by sex trafficking try to find their way to a new life in this &“sincere and moving&” (Booklist) companion to the #1 New York Times bestselling Tricks from Ellen Hopkins, author of Crank.In her bestselling novel, Tricks, Ellen Hopkins introduced us to five memorable characters tackling these enormous questions: Eden, the preacher’s daughter who turns tricks in Vegas and is helped into a child prostitution rescue; Seth, the gay farm boy disowned by his father who finds himself without money or resources other than his own body; Whitney, the privileged kid coaxed into the life by a pimp and whose dreams are ruined in a heroin haze; Ginger, who runs away from home with her girlfriend and is arrested for soliciting an undercover cop; and Cody, whose gambling habit forces him into the life, but who is shot and left for dead. And now, in Traffick, these five are faced with the toughest question of all: Is there a way out? How these five teenagers face the aftermath of their decisions and experiences is the soul of this story that exposes the dark, ferocious underbelly of the child trafficking trade. Heartwrenching and hopeful, Traffick takes us on five separate but intertwined journeys through the painful challenges of recovery, rehabilitation, and renewal to forgiveness and love. All the way home.
Tragedy And Philosophy
by Walter KaufmannA critical re-examination of the views of Plato, Aristotle, Hegel and Nietzsche on tragedy. Ancient Greek tragedy is revealed as surprisingly modern and experimental, while such concepts as mimesis, catharsis, hubris and the tragic collision are discussed from different perspectives.
Tragedy in Crimson: How the Dalai Lama Conquered the World but Lost the Battle with China
by Tim JohnsonTragedy in Crimson is award-winning journalist Tim Johnson’s extraordinary account of the cat-and-mouse game embroiling China and the Tibetan exile community over Tibet. Johnson reports from the front lines, trekking to nomad resettlements to speak with the people who guard Tibet’s slowly vanishing culture; and he travels alongside the Dalai Lama in the campaigns for Tibetan sovereignty. Johnson unpacks how China is using its economic power around the globe to assail the Free Tibet movement. By encouraging massive Chinese migration and restricting Tibetan civil rights, the Chinese are also working to dilute Tibetan culture within Tibet itself. He also takes a sympathetic but unsentimental look at the Dalai Llama, a popular figure in the West who is regarded as a failure by many of his own people. Staggering in scope, vivid and audacious in its narrative aims, Tragedy in Crimson tells the story of a people on the brink of cultural extinction and the rising nation that is quashing them.
Trajectory
by Cambria GordonA Sydney Taylor Honor Book, perfect for fans of Kristin Hannah and Sharon Cameron, this is the stirring and dramatic story of one young woman who must find a way to overcome her deepest fears in order to unlock the secret that will help America and the Allies to victory as World War II rages on. Seventeen-year-old Eleanor is nothing like her hero Eleanor Roosevelt. She is timid and all together uncertain that she has much to offer the world. And as World War II rages overseas, Eleanor is consumed with worry for her Jewish relatives in Europe. When a chance encounter proves her to be a one-in-a-generation math whiz--a fact she has worked hard all her life to hide--Eleanor gets recruited by the US Army and entrusted with the ultimate challenge: to fine-tune a top-secret weapon that will help America defeat its enemies in World War II and secure the world's freedom. This could be her chance to help save her family in Poland.Soon, she's swept from the basement of an Ivy League engineering school, to the desert of California, to an Army Air Corps base at Pearl Harbor, and finally she takes to the skies above the South Pacific.But before she can solve this complicated problem, she must learn to unlock a bigger mystery: herself.Critically acclaimed author of The Poetry of Secrets, Cambria Gordon weaves an extraordinary story of remarkable courage and the will to unearth our deepest secrets, based on previously undiscovered true events.Advance praise for Trajectory:A Sydney Taylor Honor Book"Cambria Gordon's careful attention to setting and detail brings an unknown and surprising history vividly to life-and draws thought-provoking parallels to the present." -Amanda McCrina, author of Traitor and The Silent Unseen"Hidden Figures meets Code Name Verity in Trajectory, a richly detailed historical novel about Eleanor, a gifted female mathematician under pressure to get the results of her calculations right at the height of World War II. With members of her own Jewish family suffering a terrible fate in Europe, Eleanor is determined to make a difference-even if it means facing her fears head-on. I couldn't put this down!" -Kip Wilson, award-winning author of White Rose and The Most Dazzling Girl in Berlin"Well-paced and immersive, Trajectory takes readers on an exciting journey from Philadelphia to the California desert to the skies over the Pacific theater in the Second World War. Equally powerful is Eleanor's journey from timid high school senior hiding her math ability to problem solver unafraid to stand up to superiors and skeptics in pursuit of the Allies' victory. Gordon's novel honors the long-ignored women who helped make that victory happen." -Lyn Miller-Lachmann, author of Torch, winner of the 2023 Los Angeles Times Book Prize for YA Literature.
Trans Mission: My Quest to a Beard
by Alex BertieA brave firsthand account of online personality Alex Bertie's life, struggles, and victories as a transgender teen, as well as a groundbreaking guide for transitioning teens.Long before he became known for his YouTube videos, Alex Bertie was an isolated, often-afraid transgender teenager looking for answers. In this revolutionary memoir and valuable resource, Alex recounts his life, struggles, and victories as a young trans man. Along the way, he provides readers with accessible, highly researched explanations of gender, sexuality, and transitions. He explores without judgment how complicated all these things can be, and how many equally authentic ways there are to live as yourself and find happiness. It can be hard for questioning teens to believe in a brighter future, let alone find any sense of community. Here, with clarity and compassion, Alex writes as a supportive older brother for transitioning teens, their allies, their parents, and anyone looking to better understand others -- and themselves.
Transforming a College: The Story of a Little-Known College's Strategic Climb to National Distinction
by George KellerGeorge Keller’s case study of Elon University’s transformation from a struggling college with a limited endowment into a top regional university is now available in paperback.Ten years after the publication of Transforming a College, Elon University continues to thrive as a school that reinvented itself and its community around the idea of inspiring and guiding students. George Keller’s now-classic account has been used as an inspiration and playbook for many other institutions. Available for the first time in paperback, this edition coincides with Elon’s 125th anniversary. A new foreword and afterword from Elon president Leo M. Lambert tell the rest of the story of the university’s ambitious agenda to position Elon as a top-ranked liberal arts university and a national leader in engaged teaching and learning.
Transitions from Authoritarian Rule: Tentative Conclusions about Uncertain Democracies
by Laurence Whitehead Guillermo O’Donnell Philippe C. SchmitterThe foundational text for democratization studies for over 25 years.Political science scholars consider the four-volume work Transitions from Authoritarian Rule to be a foundational text for studying the process of democratization, specifically in those cases where an authoritarian regime is giving way to some form of democratic government. The most important of the four books is without a doubt the fourth volume, Tentative Conclusions about Uncertain Democracies, also known as "the little green book."Transitions from Authoritarian Rule was the first book in any language to systematically compare the process of transition from authoritarianism across a broad range of countries. Political democracy is not the only possible outcome. Guillermo O’Donnell, Philippe C. Schmitter, and Laurence Whitehead emphasize that it's not the revolution but the transition that is critical to the growth of a democratic state. This ground-breaking insight remains highly relevant as the ramifications of the Arab Spring continue to play out.This reissue features a new foreword by Cynthia J. Arnson, director of the Latin American Program at the Woodow Wilson International Center for Scholars, and Abraham F. Lowenthal, founding director of the Latin American Program, who wrote the original volume's foreword.
Transitions to Democracy: A Comparative Perspective
by Kathryn Stoner and Michael McFaulFifteen case studies by scholars and practitioners demonstrate the synergy between domestic and international influences that can precipitate democratic transitions.As demonstrated by current events in Tunisia and Egypt, oppressive regimes are rarely immune to their citizens’ desire for democratic government. Of course, desire is always tempered by reality; therefore how democratic demands are made manifest is a critical source of study for both political scientists and foreign policy makers. What issues and consequences surround the fall of a government, what type of regime replaces it, and to what extent are these efforts successful? Kathryn Stoner and Michael McFaul have created an accessible book of fifteen case studies from around the world that will help students understand these complex issues. Their model builds upon Guillermo O’Donnell, Philippe C. Schmitter, and Laurence Whitehead's classic work, Transitions from Authoritarian Rule, using a rubric of four identifying factors that can be applied to each case study, making comparison relatively easy. Transitions to Democracy yields strong comparisons and insights. For instance, the study reveals that efforts led by the elite and involving the military are generally unsuccessful, whereas mass mobilization, civic groups, and new media have become significant factors in supporting and sustaining democratic actors. This collection of writings by scholars and practitioners is organized into three parts: successful transitions, incremental transitions, and failed transitions. Extensive primary research and a rubric that can be applied to burgeoning democracies offer readers valuable tools and information.
Trapped: The emtombed miner of Bonnie Vale
by Julia LawrinsonIn 1907, the mining town of Bonnie Vale experiences a sudden deluge of rain that floods a gold mine while miners are still at work down the shaft. Joe's dad is one of them. And it soon becomes clear that he's the only one who hasn't made it back out. Where is he? Why didn't he escape with the others? And more importantly, how will they rescue him?
Trauma Made Simple: Competencies in Assessment, Treatment and Working with Survivors
by Jamie MarichIn Trauma Made Simple, trauma expert Dr. Jamie Marich brings her practical style of training to print, using clinical common sense to wade through theory, research, and hype surrounding trauma. Learn about trauma in a way that is relevant to clinical work, including extensive coverage on PTSD and other diagnoses through a bio-psycho-social-spiritual lens. Make clinically informed decisions based on setting, client preparedness, and other contextual variables. Develop strategies for treatment planning based on the best possible treatments in the field today. Trauma Made Simple addresses a variety of issues that are imperative to trauma competency in clinical work, including how to handle grief and mourning, assessing for and addressing addiction (even if you are not an addiction counselor) and how to manage professional development issues, including self-care.
Traveling Auteurs: The Geopolitics of Postwar Italian Cinema (New Directions in National Cinemas)
by Luca CaminatiWhat tensions characterized the relationships between cinema, European Leftists, and emerging postcolonial ideologies after World War II? In Traveling Auteurs, author Luca Caminati analyzes the work of influential Italian filmmakers Roberto Rossellini, Pier Paolo Pasolini, and Michelangelo Antonioni as they engaged politically and aesthetically with the global landscapes and politics of the Cold War period. As documentaries, the films considered in this book record specific manifestations of political sensibilities of the twentieth century. As bodies of work, they reveal that the traveling auteurs who made them were symptomatic actors in complex geopolitical networks. As cultural objects reflecting and shaping contemporaneous debates, they provoke a complex afterlife at home and abroad. In the three chapters dedicated to Rossellini in India, Pasolini in Africa and the Middle East, and Antonioni in China, Caminati pays particular attention both to the reception that these films had in the countries where they were shot and to their legacies in Italian film history. As it follows the entanglements of filmmakers, artists, and activists involved as allies or direct witnesses to momentous political change, this book sheds new light on anticolonial struggles, the reaffirmation of the Non-Aligned Movement, and the consolidation of the Chinese Communist Party.
Treasure Island (Union Square Kids Unabridged Classics)
by Robert Louis StevensonThe illustrations for this series were created by Scott McKowen, who, with his wife Christina Poddubiuk, operates Punch & Judy Inc., a company specializing in design and illustration for theater and performing arts. Their projects often involve research into the visual aspects of historical settings and characters. Christina is a theater set and costume designer and contributed advice on the period clothing for the illustrations.Scott created these drawings in scratchboard an engraving medium which evokes the look of popular art from the period of these stories. Scratchboard is an illustration board with a specifically prepared surface of hard white chalk. A thin layer of black ink is rolled over the surface, and lines are drawn by hand with a sharp knife by scraping through the ink layer to expose the white surface underneath. The finished drawings are then scanned and the color is added digitally.Sneaky pirates, sailing ships, buried treasure, exotic lands, and murderous mutiny: what could be better to win over even the most reluctant boy reader? Robert Louis Stevenson serves up thrills, chills, and plenty of action in this timeless, and much-admired adventure novel.
Treat Your Customers: Thirty Lessons on Service and Sales That I Learned at My Family's Dairy Queen Store
by Bob MiglaniA successful Fortune 500 corporate executive shares the secrets of great customer service that he learned from working at his family's Dairy Queen(R) storeCustomer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family's Dairy Queen(R) store.Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.
Treatment Planning in Career Counseling
by John J. LiptakThis process-oriented, how-to, and clinically oriented text is the book that the market has been waiting for. Ideal for both beginning and experienced career counselors, the text reviews the most influential career development theories and illustrates how to use them in developing treatment plans. The author provides a practical focus on how to most effectively and competently use these theories in practice, leaving the comprehensive overview and in-depth discussion of theories for other career counseling texts.
Trends and Issues in Instructional Design and Technology
by Robert A. Reiser John V. DempseyTrends and Issues in Instructional Design and Technology, Third Edition, provides readers with a clear picture of the field of instructional design and technology, the trends and issues that have affected it in the past and present, and those trends and issues likely to affect it in the future. The text will prepare its readers to master the skills associated with IDT, clearly describe the nature of the field, familiarize themselves with the field's history and its current status, and describe recent trends and issues impacting on the field. Written by the leading figures in the field with contributions from Elizabeth Boling, Richard Clark, Ruth Clark, Walter Dick, Marcy Driscoll, Michael Hannafin, John Keller, James Klein, David Jonassen, Richard Mayer, David Merrill, Charles Reigeluth, Marc Rosenberg, Allison Rossett, Sharon Smaldino, Harold Stolovitch, Brent Wilson, Robert Reiser, John Dempsey, and many others, this book clearly defines and describes the rapidly converging fields of instructional design, instructional technology, and performance technology.