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Leveraging the Impact of 360-Degree Feedback, Second Edition
by Craig Chappelow Sylvester Taylor John W. FleenorFrom the Center for Creative Leadership, this essential guide is updated with new insights, tips, and tools to help organizations get the most out of 360-degree feedback.This hands-on guide from the Center for Creative Leadership (CCL) shows how to implement effective 360-degree feedback systems as part of leadership development initiatives in organizations. Written for professionals who work inside organizations and external consultants working with clients, the book draws on over twenty years of research and practice in organizations both large and small. Expert authors from CCL provide step-by-step guidelines for successful 360-degree feedback as well as best practices observed and tested with CCL's broad base of clients. The second edition is updated with advances in the field over the past ten years and features new chapters on what affects validity, why the process can fail, and the future of leadership. The book includes worksheets, checklists, and other tools to use or adapt with a 360-degree feedback process in any organization.
Selling from Your Comfort Zone: The Power of Alignment Marketing
by Stacey HallYou don't have to betray yourself or your values to close stellar sales. This book introduces a simple formula for a personalized approach to building connections through alignment and problem-solving.So many salespeople believe that they have to push themselves out of their comfort zones and compromise their values to sell products. But, as Stacey Hall shows, the comfort zone can actually be a power zone that leads to sales, satisfaction, and success. Selling from Your Comfort Zone shifts away from pushy and spammy sales tactics and instead shows how you can bring meaning to your role as a salesperson. Hall teaches how to remain in alignment with your calling, with yourself, with what you are selling, with your prospects, and with what you are saying to your prospects. By being aligned with your core values and personality traits, you will have more confidence, energy, and courage to achieve your goals, which greatly increases the chances of success. Studies reveal that while men generally rely on improving and driving outcomes to close sales, women tend to emphasize building connections, shaping solutions, and collaborating. Hall's Alignment Marketing formula combines both skillsets in an easy-to-follow process for gently expanding your comfort zone to the edge of its safe boundaries. By adopting this approach, you can stay flexible and resilient in the face of problems and objections that all salespeople encounter along the way.
Acquisition Management
by R. M. EngelbeckYour Step-by-Step Guide to Today's Best Procurement Practices"Acquisition Management is a great book for those in the government acquisition business. It is complete and well documented. I was especially impressed with the format which makes it valuable for training people new to the acquisition field and as a reference to those with more experience."Brig. Gen. James C. Dever, Jr.USAF (Ret.)Formerly, DCS Contracting and Manufacturing, Air Force Systems CommandWhether you're a contractor or government personnel, one thing is for sure: The federal procurement process is undergoing a major overhaul. And, to be successful, you must master a host of new methods, rules, and requirements. New from Management Concepts, Acquisition Management is the first step-by-step guide to the government's new strategies and methods for procurement.This new, streamlined acquisition process adopts the best practices of the business world to boost cost-efficiency and reduce the time from contract development to delivery. Acquisition Management prepares you fully to understand and apply these new acquisition techniques, teaching you how to manage contract risk and work more effectively as a member of a multi-functional team.Key Features• Reviews acquisition principles to help you develop a basis for decision-making• Gives you step-by-step guidance for every phase of the process, from solicitation to closeout• Places the procurement process in a risk management context to help you troubleshoot problems and ensure success• Outlines the roles and tasks of major players in the process to help you work more effectively as part of the contracting team• Presents pertinent information from the FAR at each applicable point in the acquisition process
The Pebble and the Avalanche: How Taking Things Apart Creates Revolutions
by Moshe YudkowskyThe Pebble and the Avalanche shows how the Internet, the auto industry, music downloading, and other rapidly evolving industries are all connected by the same dynamic -- disaggregation. Moshe Yudkowsky shows why this dynamic is crucial to survival in the 21st century marketplace, and how you can use it to bring about change in your industry. Disaggregation means taking things apart -- for example, the break-up of AT&T, which greatly improved phone service. But there are more subtle examples. Separating information from the storage medium -- digital music doesn't rely on records, tapes, or CDs; digital photographs don't require paper; and digital movies don't need film -- has enabled millions of people to create and share their work (and others') far more easily than ever before, with enormous implications. Think of this process as an avalanche: at the top of a mountain, rocks are jammed together in a solid mass. Pry some of these rocks loose and you will unleash a tremendous outpouring of energy that sweeps everything from its path. The same thing happens in technology: with the right innovation, you can pry the pieces of technology apart and unleash an outpouring of powerful ideas that shake apart whole industries. Yudkowsky details exactly how disaggregation works, describing five different ways of taking things apart, and the many ways it can be used to generate new innovations. The Pebble and the Avalanche provides strategies for successfully adapting to a disaggregation revolution, and points towards the future, identifying several industries that are about to be completely transformed by disaggregation.
Creating an Environment for Successful Projects, 3rd Edition: The Quest To Manage Project Management (Business And Management Ser.)
by Robert J. Graham Randall EnglundNow in its third edition, this project management classic has been updated with an array of field-tested tools to help upper management ensure the success of projects within organizations. For over twenty years, Creating an Environment for Successful Projects has been a staple for upper managers who want to help projects succeed. This new edition includes case studies from companies that have successfully applied the approach, along with practical tools such as templates, surveys, and benchmark reports for savvy leaders who want to ensure project success throughout their organizations. The insights in this book will help management speed projects along instead of getting in their way. All too often, well-intentioned managers put roadblocks in the team's way instead of empowering them with the tools they need to succeed. This approach to project environments, grounded in decades of research and practice, will help you make your organization the most project-friendly it's ever been. Organizational changes rarely work unless upper management is heavily involved. Although project managers are most closely responsible for the success of projects, upper managers are the ones who ultimately create an environment that supports those projects. The way upper managers define, structure, and act toward projects has an important effect on the success or failure of those projects and, consequently, the success or failure of the organization. This book helps all managers understand the need for project management changes and shows how to develop project management as an organizational practice.
The New Social Learning: A Guide to Transforming Organizations Through Social Media
by Tony Bingham Marcia ConnerThe first book to help organizations understand and harness the extraordinary workplace learning potential of social media Cowritten by the CEO of the world's largest workplace learning organization and a consultant and writer with extensive experience on the forefront of workplace learning technology Features case studies showing how organizations around the world have transformed their businesses through social media Most business books on social media have focused on using it as a marketing tool. Many employers see it as simply a workplace distraction. But social media has the potential to revolutionize workplace learning. People have always learned best from one another -- social media enables this to happen unrestricted by physical location and in extraordinarily creative ways. The New Social Learning is the most authoritative guide available to leveraging these powerful new technologies. Tony Bingham and Marcia Conner explain why social media is the ideal solution to some of the most pressing educational challenges organizations face today, such as a widely dispersed workforce and striking differences in learning styles, particularly across generations. They definitively answer common objections to using social media as a training tool and show how to win over even the most resistant employees. Then, using examples from a wide range of organizations -- including Deloitte, IBM, TELUS, and others -- Bingham and Conner help readers sort through the dizzying array of technological options available and decide when and how to use each one to achieve key strategic goals. Social media technologies -- everything from 140-character "microsharing" messages to media-rich online communities to complete virtual environments and more -- enable people to connect, collaborate, and innovate on levels never before dreamed of. They make learning dramatically more dynamic, stimulating, enjoyable, and effective. This greatly anticipated book helps organizations create a contemporary learning strategy that is as timely as it is transformative.
Get There Early: Sensing the Future to Compete in the Present
by Bob JohansenThese days, every leader struggles with a paradox: you can’t predict the future, but you have to be able to make sense of it to thrive. In the age of the Internet, everyone knows what’s new, but to succeed you have to be able to sort out what’s important, devise strategies based on your own point of view, and get there ahead of the crowd. Bob Johansen shares techniques the Institute for the Future has been refining for nearly forty years to help leaders navigate what, borrowing a term from the Army War College, he calls the VUCA world: a world characterized by volatility, uncertainty, complexity, and ambiguity. As the institute’s ten-year forecast makes clear, leaders now face fewer problems with neat solutions and more dilemmas: recurring, complex, messy, and puzzling situations. Get There Early lays out the institute’s three-step Foresight to Insight to Action Cycle that will allow readers to sense, make sense of, and win with dilemmas. Johansen offers specific techniques, ranging from storytelling to simulation gaming, as well as real-world examples to help readers turn the VUCA world on its head through creative use of vision, understanding, clarity, and agility. This book offers hope for leaders facing the constant tension—a dilemma in itself—between judging too soon and deciding too late.
Erasing Institutional Bias: How to Create Systemic Change for Organizational Inclusion
by Tiffany Jana Ashley Diaz MejiasAll humans have bias, and as a result, so do the institutions we build. Internationally sought after diversity consultant Tiffany Jana offers concrete ways for anyone to work against institutional bias no matter what their position is in an organization. Building upon the revelatory power of her book Overcoming Bias, which addressed managing individual and interpersonal bias, Erasing Institutional Bias scales up the framework to impact systemic change in organizations. Jana and coauthor Ashley Diaz Mejias bring together in-depth research on how biases become embedded into workplace cultures with practical and engaging tools that will mobilize readers toward action. They confront specific topics such as racism, sexism, hiring and advancement bias and retribution bias, meaning when organizations develop a culture of aggression, and offer solutions for identifying and controlling them. This book urges readers to ask questions such as, "Are we attempting to create systems in which all people can thrive? What kind of world and what kind of workplaces are we cultivating?" These questions, the authors say, must first be answered by ourselves, recognizing our own role in perpetuating harmful biases that come to define institutions. In a world divided, Erasing Institutional Bias is designed to raise awareness about imbalances and help us hold ourselves accountable for creating a world that works for everyone. Each of us can evaluate our own current role in perpetuating systemic bias and define our new role in breaking it down. Jana and Mejias inspire and equip us so that we can all affect organizational change, together.
The Half That's Never Been Told: The Real-Life Reggae Adventures of Doctor Dread
by Doctor DreadA passionate memoir and fearless behind-the-scenes look at the personal lives of the biggest reggae stars in the world.“Impassioned and engaging.” —Booklist “A heartfelt tribute to Caribbean roots music and those who keep it alive.” —Kirkus ReviewsWith an introduction by Bunny Wailer. Doctor Dread has committed his life to producing reggae music and releasing it on his label, RAS Records. He has become one of the world’s foremost reggae producers, and has worked with almost all the genre’s icons: Bunny Wailer, Black Uhuru, Ziggy and Damian Marley, Gregory Isaacs, etc. This book, full of behind-the-scenes stories, has shocking chapters that will reveal aspects of reggae never before explored.
Unsportsmanlike Conduct: College Football and the Politics of Rape
by Jessica LutherA meticulously researched and powerful exposé on the epidemic of cover-up that surrounds sexual assault and college football players.“Not to reckon with Luther’s book would be an abdication not only of one’s moral faculty but also of one’s fandom . . . Luther doesn’t just want to save future victims; she wants to save college football.” —New York Times Book Review“Highly relevant, hard-hitting, much-needed information that reveals the widespread existence of rape by sports players on college campuses.” —Kirkus ReviewsFootball teams create playbooks, in which they draw up the plays they will use on the field. Playbooks are how teams work and why they win. This book is about a different kind of playbook: the one coaches, teams, universities, police, communities, the media, and fans seem to follow whenever a college football player is accused of sexual assault. It’s a deep dive into how different institutions—the NCAA, athletic departments, universities, the media—run the same plays over and over again when these stories break. If everyone runs his play well, scrutiny dies down quickly, no institution ever has to change how it operates, and the evaporation of these cases into nothingness looks natural. In short, this playbook is why nothing ever changes.Unsportsmanlike Conduct unpacks this societal playbook piece by piece, and not only advocates that we destroy the old plays, but also suggests we replace them with ones that will force us to finally do something about this issue.Political sportswriter and Edge of Sports imprint curator Dave Zirin (the Nation) has never shied away from criticizing that which die-hard sports fans hold dear. The Edge of Sports titles will address issues across many different sports—football, basketball, swimming, tennis, etc.—and at both the professional and nonprofessional/collegiate levels. Furthermore, Zirin brings to the table select stories of athletes’ journeys and what they are facing and how they evolve both in their sport as well as against the greater backdrop of one’s life’s odyssey.
Book of Extraordinary Tragedies: A Novel
by Joe MenoFrom the best-selling author Joe Meno, a moving novel about the impossibility of fate and family. “Joe Meno is one of those Chicago writers floating around so long that we take his sturdiness for granted. His latest, though, Book of Extraordinary Tragedies, the tale of Evergreen Park musical prodigies who reunite after ages of failure and loss, is a career best, a reminder of how unusually hopeful and buoyant Meno has remained all this time. It’s a charmer and a breakthrough.” —Chicago Tribune, Fall Books Preview "As in all his tender and edgy fiction, Meno's poetic prose is infused with sweet compassion and sharp protest as he marvels over 'the beautiful failure of all human beings struggling against their own glorious mistakes' while, somehow, finding a way forward." —Booklist, Starred Review Aleksandar and Isobel are siblings and former classical music prodigies, once destined for greatness. As the only Eastern European family growing up on their block on the far southside of Chicago, the pair were inseparable until each was forced to confront the absurdity of tragedy at an early age and abandon their musical ambitions. Now in their twenties, they find themselves encountering ridiculous jobs, unfulfilling romantic relationships, and the outrageousness of ordinary life. Doomed by fate, a family history of failure, an odd mother, an absent father, and a younger brother with a peculiar fondness for catastrophes, the two siblings have all but given up. But when an illness forces Isobel and her three-year-old daughter to move back into the family home, Aleks becomes deeply involved in the endless challenges that surround his relatives. Once Isobel begins playing cello again, Aleks comes to see a world of possibility and wonder in the lives of his extraordinarily complicated family. Told in Aleks’s exuberant voice, and full of as much comedy as tragedy, this entertaining novel asks, Is it ever truly possible to separate our fates from those we’ve come to love?
Tell the Rest: A Novel
by Lucy Jane BledsoeTwo estranged childhood friends find themselves on parallel paths to return to the site of the conversion therapy camp that tore them apart.“Two conversion therapy survivors go back to the site of their trauma, hoping the truth will set them free . . . This satisfyingly nuanced story tackles sexuality and spiritual abuse, offering connection and redemption.” —Kirkus Reviews, Starred Review“Award-winning author Lucy Jane Bledsoe’s latest novel is focused on the life-saving friendship—and escape—of queer teens who meet at a Christian conversion camp. It’s enraging, heartbreaking, satisfying and an important read for our times.” —Ms.Delia Barnes and Ernest Wrangham met as teens at Celebration Camp, a church-supported conversion therapy program—the dubious, unscientific, Christian practice meant to change a person’s sexuality. After witnessing a devastating tragedy, they escaped in the night, only to take separate roads to their distant homes. They have no idea how each has fared through the years. Delia is a college basketball coach who prides herself on being an empowering and self-possessed role model for her players. But when she gets fired from her elite East Coast college, she’s forced to return to her hometown of Rockside, Oregon, to coach at her high school alma mater. Ernest, meanwhile, is a renowned poet with a temporary teaching job in Portland, Oregon. His work has always been boundary-pushing, fearless. But the poem he’s most wanted to write—about his dangerous escape from Celebration Camp—remains stubbornly out of reach. Both persist in the mission to overcome the consequences and inhumane costs of conversion therapy. As events find them hurtling toward each other once again, they both grapple with the necessity of remaining steadfast in one’s truth, no matter how slippery that can be. Tell the Rest is a powerful novel about coming to terms, with family, history, violence, loss, sexuality, and ultimately, with love.
These Boots Are Made for Walkin' (LyricPop)
by Lee HazlewoodLee Hazlewood’s tough-talkin’ hit song (popularized by Nancy Sinatra) is adapted into a playful children’s book about the inner life of a jealous cat.“Adorably illustrated, this is a sweet read for animal lovers and an invitation for kids to jump up and let their own boots start walking.” —Mom Read It"These boots are made for walkin’And that’s just what they’ll doOne of these days these bootsAre gonna walk all over you . . ."These Boots Are Made for Walkin’ is an adorable story of friendship and family set against the backdrop of Lee Hazlewood’s iconic song. While there have been numerous recordings over the past several decades, “These Boots Are Made for Walkin’” was originally recorded by Nancy Sinatra and released in early 1966 to instant success. A #1 Billboard hit in the US, UK, Canada, and Australia that was nominated for three GRAMMYs, Hazlewood’s song continues to be embraced to this day.With lyrics by Lee Hazlewood and illustrations by Rachel Moss, this captivating picture book tells the story of a boy and his extremely attached and very jealous cat who must adapt to the introduction of a new family member—a puppy. The funny story line and delightful images are sure to have the entire family curled up and laughing together, pets included!
Game World: A Novel
by C. J. FarleyLaunching Akashic’s Black Sheep YA imprint, an adventure novel in a video game turned reality, with giant spiders, malevolent hummingbirds, a not-quite-yellow-brick road, and preteen children learning how to be heroes!“The Narnia for the Social Media Generation.” —The Wall Street Journal “Drawn from both video gaming culture and the rich tapestry of Jamaican myth and folklore, blending pointed social satire and mystical philosophy, this exuberant, original hero’s journey is a real trip . . . Exhilarating, thought-provoking and one of a kind.” —Kirkus ReviewsPart of Akashic’s Black Sheep YA imprint. Dylan Rudee’s life is an epic fail. He’s bullied at school and the aunt who has raised him since he was orphaned as a child just lost her job and their apartment. Dylan’s one chance to help his family is the only thing he’s good at: video games. The multibillion-dollar company Mee Corp. has announced a televised tournament to find the Game-Changers: the forty-four kids who are the best in the world at playing Xamaica, a role-playing fantasy game that’s sweeping the planet. If Dylan can win the top prize, he just might be able to change his life. It turns out that Dylan is the greatest gamer anyone has ever seen, and his skills unlock a real-life fantasy world inside the game. Now actual monsters are trying to kill him, and he is swept up into an adventure along with his too-tall genius sister Emma, his hacker best friend Eli, and Ines Mee, the privileged daughter of Mee Corp.’s mysterious CEO and chief inventor. Along the way they encounter Nestuh, a giant spider who can spin a story but not a web; Baron Zonip, a hummingbird king who rules a wildly wealthy treetop kingdom; and an enchantress named Nanni who, with her shadow army, may be bent on conquering Xamaica and stealing its magic. In order to save his sister and his friends, Dylan must solve a dangerous mystery in three days and uncover secrets about Xamaica, his family, and himself. But will he discover his hidden powers before two worlds—Xamaica and Earth—are completely destroyed?
In Search of the Lost Chord: 1967 and the Hippie Idea
by Danny GoldbergThis paperback edition of Goldberg’s highly acclaimed homage to 1967 includes a new afterword and twenty beautiful and evocative photographs.“Antiwar radicals, recoiling from soullessness, challenged the church of technocratic rationality. Taking this challenge seriously, recovering the mood of an extended moment, requires beginning earlier and ending later than 1968. Cultural upheaval cannot be confined by the calendar. At least one contribution to the literature, the music industry executive Danny Goldberg’s In Search of the Lost Chord, treats 1967 as the defining moment when ‘the hippie idea’ still held transformational promise, and countercultural protest had not yet succumbed to police violence, undercover provocateurs, or media caricature—while 1968, in contrast, was a dark time of assassinations, riots, and the resurgence of the right.” —New York Review of Books“[Goldberg’s] newest book, In Search of the Lost Chord: 1967 and the Hippie Idea, explores and fuses together the musical, political, and spiritual revolutions of the time into a narrative about a moment when ‘there was an instant sense of tribal intimacy one could have even with a stranger.'” —Rolling StoneIn Search of the Lost Chord is a subjective history of 1967, the year Danny Goldberg graduated from high school. It is also a refreshing and new analysis of the era; by looking at not only the political causes, but also the spiritual, musical, and psychedelic movements, Goldberg provides a unique perspective on how and why the legacy of 1967 lives on today. 1967 was the year of the release of the Beatles’ Sgt. Pepper’s Lonely Hearts Club Band, and of debut albums from the Doors, the Grateful Dead, Jimi Hendrix, and Janis Joplin, among many others. 1967 was also the year of the Summer of Love; the year that millions of now-illegal LSD tabs flooded America; Muhammad Ali was convicted of avoiding the draft; Martin Luther King Jr. publicly opposed the war in Vietnam; Stokely Carmichael championed Black Power; Israel won the Six-Day War; and Che Guevara was murdered. It was the year that hundreds of thousands of protesters vainly attempted to levitate the Pentagon. It was the year the word “hippie” peaked and died, and the Yippies were born. Exhaustively researched and informed by interviews and conversations with Allen Ginsberg, Timothy Leary, Ram Dass, Tom Hayden, Cora Weiss, Grace Slick, and others, In Search of the Lost Chord is a mosaic of seminal moments in the psychedelic, spiritual, rock-and-roll, and political protest cultures of 1967. This paperback edition includes a brand-new afterword by the author, along with twenty photographs by Peter Simon.
**Missing** (LyricPop)
by Steve Cropper Otis ReddingOtis Redding and Steve Cropper's timeless ode to never-ending days is given fresh new life in this heartwarming picture book.“This amiable story can be taken at face value about the power of kindness, or can offer children an introduction to music as well as songwriting. A great summer-day song with such cheerful art makes it easy to recommend this.” —School Library Journal"Sittin’ in the mornin’ sunI’ll be sittin’ when the evening comesWatching the ships roll inThen I’ll watch ’em roll away again, yeah . . ."(Sittin’ on) The Dock of the Bay is a charming picture book set to one of the King of Soul’s™ greatest hits. The song was one of the last Redding recorded, and ranked number four on Billboard’s year-end Hot 100 chart, going on to win two GRAMMYs and be certified triple-platinum.With lyrics by Otis Redding and Steve Cropper and illustrations by Kaitlyn Shea O’Connor, this picture book imagines a lonesome cat fishing off a dock and hoping the fish will bite soon. (Sittin’ on) The Dock of the Bay is the perfect picture book for parents wanting to share a classic song with their children, allowing both to find joy in it along the way.
My Dog Romeo
by Ziggy MarleyZiggy Marley’s ode to his four-legged friend Romeo becomes a picture book that is sure to touch the hearts of dog lovers everywhere.“A delight for young readers . . . It’s sure to inspire a love of books, and warm and loving storytime bonding between you and your child.” —Miami Times Online“My Dog Romeo”—a single on More Family Time, the follow-up children’s album to the GRAMMY Award–winning Family Time—is a playful and endearing tribute to Ziggy Marley’s beloved pet dog Romeo. Opening with Romeo’s barking, Marley sings of his great love and friendship with his four-legged friend.Now, with beautiful illustrations by Ag Jatkowska—illustrator of Marley’s debut picture book, I Love You Too—My Dog Romeo becomes a vibrant picture book that follows a child and a dog throughout their days, sharing their love of music and play. The perfect accompaniment to Marley’s charming children’s album, My Dog Romeo is sure to be a hit among young, old, and, of course, our furry friends.
The Frictionless Organization: Deliver Great Customer Experiences with Less Effort
by David Jaffe Bill PriceLearn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.This book will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the bestseller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed. This simplicity for the customer is what Price and Jaffe call frictionless. The book defines a straightforward methodology, drawing on more than thirty practical examples from leading companies across four continents. The approach provides a radically different way for the whole business to focus on the customer experience. It explains how any organization can look at all customer interactions as potential opportunities for improvement and question whether they are helpful or represent symptoms of friction. Lower friction innovators are disrupting established businesses in every industry. This detailed guide shows how any business-from start-ups to major multinational corporations-can remove friction. Being frictionless has become a strategic necessity, and now this strategy is available to any organization.
Advanced Consulting: Earning Trust at the Highest Level
by Bill PasmoreThis is the first book to address the specific needs and challenges faced by high-level consultants, who work on very complex projects and must win the confidence of the most senior leaders in organizations. Advanced consulting requires both expertise and personal qualifications that are distinct from those needed in everyday consulting. Advanced consultants work with high-level executive teams on complex issues such as strategy, organizational design, merger integration, digital disruption, culture change, and system-wide transformation. While neophyte consultants are often given a playbook to follow, advanced consultants need to invent methods that take full advantage of the opportunities that their work with clients presents. There is an art to advanced consulting as well as a science; who you are is as important as what you do. Bill Pasmore draws on his four decades of experience as a consultant and teacher of consultants to show readers how to see possibilities that are not evident, conduct analyses that support the value of more comprehensive work, build relationships that engender deeper trust, adapt to changing circumstances, and empower members of their team to take independent actions while maintaining overall control of an engagement. Illustrated with vivid real-world examples and including a self-assessment to measure your progress, this book equips you to advance to more senior positions in your firm or to build a successful independent practice.
Up Is Not the Only Way: Rethinking Career Mobility
by Beverly Kaye Lindy Williams Lynn CowartUp Was Never for Everyone!Move up or move out. When those two options appear to be the only ones, dissatisfaction grows and engagement suffers. In decades of studying careers around the globe, Beverly Kaye, Lindy Williams, and Lynn Cowart have found that, in fact, there are more options. And rethinking career mobility can lead you to them! The authors show how managers, coaches, and employees can partner to determine what's best and what's next. Keep the same job but discover new ways to learn and grow? Explore moving to a position that could be a better fit? Step back without getting derailed? This book encourages readers to take a "kaleidoscope" view—to be open to ever-shifting patterns of opportunities and possibilities—so they can create a unique, personalized path to a truly rewarding career.
Managing Hispanic and Latino Employees: A Guide to Hiring, Training, Motivating, Supervising, and Supporting the Fastest Growing Workforce Group
by Louis NevaerThe first book on supporting and developing Hispanic employees in any organization Identifies three overarching concepts that shape Hispanic culture and explores how they influence workplace behavior and expectations Written by a distinguished Hispanic author and authority on Hispanic economic behavior Hispanics are the largest minority group and the fastest growing demographic in the United States—they are already 15% of the population and 22% of the workforce, and it’s estimated that by 2050 those numbers will go up to 36% and 55% In this much-needed new book Louis Naevar helps non-Hispanic employers and colleagues understand how Hispanics see the business world—and the world in general—so they can better support and develop this dynamic group of workers. Drawing on his own ethnic background and years of experience as director of the organization Hispanic Economics, Nevaer identifies three concepts that shape Hispanic culture and often result in behaviors and beliefs very different than, and sometimes seemingly at odds with, those of non-Hispanics. He explores subtle nuances within the Hispanic community—which is no more monolithic than the “European” community—that will help employers appreciate differences and tensions between Hispanic workers. With this as an overarching framework, and using a wealth of specific examples, Nevaer shows how to develop Hispanic-friendly approaches in every aspect of the modern workplace, from recruitment, retention and evaluation to training, mentoring, and labor relations. As Hispanics become an ever-larger segment of the workforce, organizations who fail to make them feel welcome and valued risk losing access to a significant source of talent and innovation, not to mention a connection to a major evolving market. Managing Hispanic and Latino Employees is an invaluable resource for creating an environment where Hispanic workers feel comfortable, recognized and rewarded.
From Sabotage to Support: A New Vision for Feminist Solidarity in the Workplace
by Joy L. Wiggins Kami J. AndersonWomen are acculturated within systems that encourage them to sabotage one another; this book shows how they can break free of this cultural programming and use whatever privilege and power they have to raise each other up.Joy Wiggins and Kami Anderson advocate that the only way women can successfully support each other is by addressing the varying intersections of our individual power and privileges, particularly focusing on how some privileges are inherited along lines of race, class, sexuality, and geography. When we fully examine how we have power in certain situations and not in others, we start to see where we can lend privilege to create truly inclusive spaces for the historically underrepresented and marginalized. Wiggins and Anderson look at how the dynamics of privilege and power have played out in the history of the feminist movement and identify and break down socialized behaviors and ideologies that trigger implicit bias and microaggressions. And they provide tools to interrupt negative thoughts and actions so women can nurture mutual support and show up as their authentic selves. Each chapter features a dialogue between them reflecting on how issues of race, privilege, and power have played out in their lives and their friendship.The system of patriarchy has created an environment for women to knowingly and unknowingly sabotage each other—it is not inherent in women themselves. This book teaches us how to take an active approach to becoming better allies for each other and by so doing improve our world and end the cycle of injustice.
Source: The Inner Path of Knowledge Creation
by Joseph JaworskiAs he did in his classic Synchronicity, Joseph Jaworski once again takes us on a mind-expanding journey, this time to the very heart of creativity and deep knowing. Institutions of all sorts are facing profound change today, with complexity increasing at a speed and intensity we’ve never experienced before. Jaworski came to realize that traditional analytical leadership approaches are inadequate for dealing creatively with this complexity. To effectively face these challenges, leaders need to access the Source from which truly profound innovation flows. Many people, including Jaworski himself, have experienced a connection with this Source, often when called upon to respond in times of crisis—moments of extreme spontaneity and intuitive insight. Actions simply flow through them, seemingly without any sort of conscious intervention. But these experiences are chance occurrences—ordinarily, we don’t know how to access the Source, and we even have a blind spot as to its very existence. In an extraordinarily wide-ranging intellectual odyssey, Jaworski relates his fascinating experiences with quantum physicists, cognitive scientists, indigenous leaders, and spiritual thinkers, all focused on getting to the heart of the Source. Ultimately, he develops four guiding principles that encompass the nature of the Source and what we need to do to stay in dynamic dialogue with it. Using the combination of narrative and reflection that made Synchronicity so compelling, Jaworski has written a book that illuminates the essential nature not only of visionary leadership but also of relationships, consciousness, and ultimately reality itself.
Remote Works: Managing for Freedom, Flexibility, and Focus
by Ali Greene Tamara SandersonThe future of work is here. You can no longer survive by copying and pasting old office techniques into a digital environment; it's exhausting, unproductive, and unsuccessful. There is a better way! Are you ready to rethink everything you know about how remote works?Drawing on their years of experience working at remote companies DuckDuckGo and Automattic, plus dozens of interviews with leading experts, Ali Greene and Tamara Sanderson have written the ultimate playbook for managing remote teams. This book addresses challenges such as communicating effectively (with fewer meetings!), eliminating frustration over what tools to use, establishing team norms, and focusing on getting things done. You will learn how to work best remotely and create a workplace designed for freedom, flexibility, and focus.For decades, we've planned our lives around our work. Now it's time to intentionally design work to fit our lives.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
by James L. Heskett Leonard A. Schlesinger W. Earl Sasser Jr.Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come. The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use—and misuse—of technology in delivering top-level service; and practices that can transform loyal customers into "owners."Looking ahead, the authors describe the world of great service leaders in which "both/and" thinking replaces trade-offs. It's a world in which new ideas will be tested against the sine qua non of the "service trifecta"—wins for employees, customers, and investors. And it's a world in which the best leaders admit that they don't have the answers and create organizations that learn, innovate, "sense and respond," operate with fluid boundaries, and seek and achieve repeated strategic success.Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Châteauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.