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Corporations Are Not People: Reclaiming Democracy from Big Money and Global Corporations
by Jeffrey D. ClementsNEW EDITION, REVISED AND UPDATED Since the Supreme Court&’s Citizens United ruling that the rights of things—money and corporations—matter more than the rights of people, America has faced a crisis of democracy. In this timely and thoroughly updated second edition, Jeff Clements describes the strange history of this bizarre ruling, its ongoing destructive effects, and the growing movement to reverse it. He includes a new chapter, &“Do Something!,&” showing how—state by state and community by community—Americans are using creative strategies and tools to renew democracy and curb unbalanced corporate power. Since the first edition, 16 states, 160 members of Congress, and 500 cities and towns have called for a constitutional amendment to overturn Citizens United, and the list is growing. This is a fight we can win!
How to Have Antiracist Conversations: Embracing Our Full Humanity to Challenge White Supremacy
by Roxy ManningUtilizing Dr. Martin Luther King's Beloved Community framework, activists will be empowered to create change and equity through fierce yet compassionate dialogue against racism and systematic white supremacy.Can a person be both fierce and compassionate at once? Directly challenge racist speech or actions without seeking to humiliate the other person? Interrupt hateful or habitual forms of discrimination in new ways that foster deeper change? Dr. Roxy Manning believes it's possible—and you can learn how. In this book, Dr. Manning provides a new way to conceive of antiracist conversations, along with the practical tools and frameworks that make them possible. Her work is grounded in the idea of Beloved Community, as articulated by Dr. Martin Luther King, Jr., as a goal to aspire to and even experience now, in the present, when we refuse to give up on the possibility of human connection within ourselves, with potential allies, and with those whose words and actions create harm. This book fuels courage and provides tools to confront everyday forms of racism. It walks the reader through an effective, efficient model of dialogue that utilizes concepts of nonviolent communication and helps normalize talking about racism instead of treating it like a "third rail," strictly avoided or touched at one's peril.Readers will Be empowered to identify what kind of antiracist conversation they want to have-for example, do they only want to be heard, or do they want to negotiate a change in policy? Learn how to engage in antiracist conversations whether they are the Actor (person who says or does something racist), the Receiver (the target of racism), or the Bystander. Learn how to notice the underlying needs and values that motivate all human actions and how those values can open up pathways to transformation.Examples of antiracist conversations highlight different ways to initiate dialogue, raise awareness, speak one's truth, and make clear, doable requests or demands for change. Drawing on her experience as a clinical psychologist, a nonviolent communication practitioner, and an Afro-Caribbean immigrant, Dr. Manning provides a model of antiracist dialogue with practical applications for individuals and organizations.
Mastering Marketing Agility: Transform Your Marketing Teams and Evolve Your Organization
by Andrea FryrearThe leading authority on agile marketing shows how to build marketing operations that can pivot freely and yet remain committed to priorities.As a marketer, are you tired of chasing marketing fads and algorithm rumors that seem to change every couple of months? This guide to building the perfect marketing department will help you achieve the latest and greatest without having to rebuild your operations from scratch every time the wind shifts. Agile strategies have been the accepted modus operandi for software development for two decades, and marketing is poised to follow in its footsteps. As the audiences we market to become ever more digital, agile frameworks are emerging as the best and only way to manage marketing. This book is a signpost showing the way toward the agile future of marketing operations, explaining how every role, from social media intern up to chief marketing officer, can work in unison, responding to the market's demanding challenges without losing focus on the big picture.You will learn what it takes for marketing agility to thrive—customer focus, transparency, continuous improvement, adaptability, trust, bias for action, and courage—along with the antipatterns that can drag you down. Most important, you will learn how to implement the systems, strategies, and practices that will truly transform your marketing operations.
The Body Is Not an Apology, Second Edition: The Power of Radical Self-Love
by Sonya Renee TaylorNew York Times bestseller! "To build a world that works for everyone, we must first make the radical decision to love every facet of ourselves. . . . 'The body is not an apology' is the mantra we should all embrace."—Kimberlé Crenshaw, legal scholar and founder and Executive Director, African American Policy ForumHumans are a varied and divergent bunch with all manner of beliefs, morals, and bodies. Systems of oppression thrive off our inability to make peace with difference and injure the relationship we have with our own bodies.The Body Is Not an Apology offers radical self-love as the balm to heal the wounds inflicted by these violent systems. World-renowned activist and poet Sonya Renee Taylor invites us to reconnect with the radical origins of our minds and bodies and celebrate our collective, enduring strength. As we awaken to our own indoctrinated body shame, we feel inspired to awaken others and to interrupt the systems that perpetuate body shame and oppression against all bodies. When we act from this truth on a global scale, we usher in the transformative opportunity of radical self-love, which is the opportunity for a more just, equitable, and compassionate world—for us all.This second edition includes stories from Taylor's travels around the world combating body terrorism and shines a light on the path toward liberation guided by love. In a brand new final chapter, she offers specific tools, actions, and resources for confronting racism, sexism, ableism, homophobia, and transphobia. And she provides a case study showing how radical self-love not only dismantles shame and self-loathing in us but has the power to dismantle entire systems of injustice. Together with the accompanying workbook, Your Body Is Not an Apology, Taylor brings the practice of radical self-love to life.
Creating a World That Works for All
by Sharif M. Abdullah"We are in deep trouble," writes Sharif Abdullah. "We live a world that works for only a few." The problem, Abdullah asserts, is exlusivity: "I am separate." By practicing exclusivity, he maintains, we have created a soul-starved society. We suffer, both personally and as a society, from complex, interlocking so intense that they create a deep sense of emptiness in all of us. But there is hope. Abdullah shows how we can change our world by changing our consciousness. We can actually put an end these complex problems if we reject exclusivity in favor of inclusivity. We must turn from a mentality that disconnects us and instead embrace the goals of restoring balance to the earth and building community with all other people. In Creating a World That Works for All, Abdullah provides a practical blueprint for that change. Abdullah makes it clear that there are no bad guys to blame: we are all equally responsible for the current state of our world. We each have created it, and we each have equal power to change it. Abdullah offers three criteria for creating a world that works for all: 1. The Criteria of Enoughness: Everyone has enough, even though not everyone shares resources equally 2. The Criteria of Exchangeability: Trading places would be okay 3. The Criteria of Common Benefit: The system is designed and intended to benefit all In order to meet these criteria, Abdullah shows us how to let go of old theories and ideas, so we can clearly see our current problems and possible solutions. And he shows us how to create new stories that explain and define the new behaviors that make cultural changes possible.
U.S. Military Program Management: Lessons Learned and Best Practices
by Gregory A. Garrett PMP Rene G. Rendon PMPAn indispensable resource for all defense industry professionals—governmental and commercial!Introducing the only book on the market offering valuable best practices and lessons learned for U.S. military program managementThe U.S. Department of Defense and the related defense industry together form the largest and most powerful government and business entity in the world, developing some of the most expensive and complex major systems ever created.U. S. Military Program Management presents a detailed discussion, from a multi-functional view, of the ins and outs of U.S. military program management and offers recommendations for improving practices in the future. More than 15 leading experts present case studies, best practices, and lessons learned from the Army, Navy, and Air Force, from both the government and industry/contractor perspectives.This book addresses the key competencies of effective U.S. military program management in six comprehensive sections:• Requirements management• Program leadership and teamwork• Risk and financial management• Supply chain management and logistics• Contract management and procurement• Special topics
Hire and Keep the Best People: 21 Practical & Proven Techniques You Can Use Immediately!
by Brian TracyHire and Keep the Best People is filled with proven, practical knowledge and offers effective steps you can take today to find, select, hire, orient, train, and retain the best people for your business.From corner cubicle to corporate suite, managers today say their biggest concern is the competition for talent. The critical constraint on the growth and success of any business is the ability to attract and keep excellent people. Unfortunately, very few managers have been thoroughly trained in the process of personnel selection. In this book, Brian Tracy draws on over 20 years of training managers in the art of employee selection to pinpoint the 21 most important, proven principles of employee recruitment and retention. In a single, brief, easy-to-read volume, Tracy summarizes the essential information every manager must know to attract the most capable, committed employees and to make sure they continue to be active contributors to the company for years to come. For each of these 21 techniques, Tracy explains the underlying principle and offers an Action Exercise that enables readers to apply the technique immediately and see the results for themselves. Filled with proven, practical knowledge, Hire and Keep the Best People distills years of hard-won wisdom into a quick and easy set of techniques, offering managers effective steps they can take today to find, select, hire, orient, train, and retain the best people for their business.
Branded Customer Service: The New Competitive Edge
by Paul Stewart Janelle BarlowBranding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service -- until now. Branded Customer Service is a practical guide to moving service delivery to a new level so that brand reinforcement occurs every time customers interact with organizational representatives. Janelle Barlow and Paul Stewart show how to infuse an entire organization with brand values and create a recognizable style of service that reflects brand promises and brand images.
Framing the Future: How Progressive Values Can Win Elections and Influence People
by Bernie HornPolls consistently show that most Americans are progressives at heart. By margins of at least two to one, we favor affordable healthcare for all, even if it means raising taxes; want federal action to combat global warming; support stricter gun control; don’t want Roe vs. Wade overturned; and the list goes on. So why is it so hard for progressive candidates to win elections? Because, says Bernie Horn, most progressives don’t know how to explain their ideas in ways that resonate with “persuadables”—the significant slice of the electorate who don’t instantly identify as Democrats or Republicans. These are the voters who swing elections. There’s been a lot of theoretical discussion about framing lately, but Framing the Future isn’t theory—the concepts outlined have been used successfully by progressive candidates across the nation, even in such conservative bastions as Montana, Arizona, and Florida. Drawing on rigorous polling data and his own experience as a veteran political consultant, Horn explains how persuadable voters think about issues and make political decisions and why, as a result, the usual progressive approaches are practically designed to fail with them. He offers a crash course in the nuts and bolts of framing and shows how to use three bedrock American values—freedom, opportunity, and security—to frame progressive positions in a way that creates a consistent, unified political vision that will appeal to persuadable voters. He even offers advice on specific words and phrases to use when talking about a variety of issues and ideas.
Making the Good Life Last: Four Keys to Sustainable Living
by Michael SchulerSo many of us are beset by anxiety, depression, loneliness, and spiritual malaise, tense and unhappy despite our gadgets and goodies. Michael Schuler, leader of the nation’s largest Unitarian Universalist congregation, says it’s because, urged on by an aggressively materialist culture, we too often opt for short-term gratification and long-term denial. In this thoughtful and deeply honest book, he helps us find a life path that leads to treasures of perennial value: a beautiful and healthy earth home, enduring relationships, strong communities, work that contributes to the common good, and play that restores our bodies and lifts our souls. Deconstructing the assumption that consumption, stimulation, and constant motion comprise the good life, Schuler urges the wholesale embrace of sustainability as both an operational principle and a life-sustaining core value. His book presents sustainability as a coherent frame of reference that can ground us spiritually, heal us internally, and deepen our relationships. Schuler identifies four behavioral principles for living sustainably—Pay Attention, Stay Put, Exercise Patience, and Practice Prudence—and shows how to apply them in our daily lives. He uses stories from his own life to illuminate the rewards and challenges of sustainable living and shares insights from environmentalists, social commentators, writers, poets, businesspeople, and spiritual leaders. Sustainability means more than mere survival—for individuals, just as for natural and social systems, it’s the key to thriving rather than burning out. For those seeking a more profoundly satisfying way of life, Schuler’s heartfelt explorations offer a counter intuitive answer: the sustainable life is the good life.
The Influential Product Manager: How to Lead and Launch Successful Technology Products
by Ken SandyThis book is a comprehensive and practical guide to the core skills, activities, and behaviors that are required of product managers in modern technology companies. Product management is one of the fastest growing and most sought-after roles by job seekers and companies alike. The availability of trained and experienced talent can barely keep up with the accelerating demand for new and improved technology products. People from nontechnical and technical backgrounds alike are eager to master this exciting new role. The Influential Product Manager teaches product managers how to behave at each stage of the product life cycle to achieve the best outcome for the customer. Product managers are under pressure to drive spectacular results, often without wielding much direct power or authority. If you don't know how to influence people at all levels of the organization, how will you create the best possible product? This comprehensive entry-level textbook distills over twenty years of hard-won field experience and industry knowledge into lessons that will empower new product managers to act like pros right out of the gate. With teaching experience both from UC Berkeley and Lynda.com, the author boils down the most complex topics into principles that are easy to memorize and apply. This book methodically documents the tools product managers everywhere use to align their teams with market needs and organizational goals. From setting priorities to capturing requirements to navigating trade-offs, this book makes it easy. Not only will your product succeed, you'll succeed, too, when you read the final chapter on advancing your career. Let your product's success become your success!
Leadership and the New Science: Discovering Order in a Chaotic World
by Margaret J. WheatleyThe new edition of the bestselling, acclaimed, and influential guide to applying the new science to organizations and management. In this new edition, Margaret Wheatley describes how the new science radically alters our understanding of the world and how it can teach us to live and work well together in these chaotic times. We live in a time of chaos, rich in potential for new possibilities. A new world is being born. We need new ideas, new ways of seeing, and new relationships to help us now. New science—the new discoveries in biology, chaos theory, and quantum physics that are changing our understanding of how the world works—offers this guidance. It describes a world where chaos is natural, where order exists "for free." It displays the intricate webs of cooperation that connect us. It assures us that life seeks order, but uses messes to get there. This book will teach you how to move with greater certainty and easier grace into the new forms of organizations and communities that are taking shape. You'll learn that: • Relationships are what matters—even at the subatomic level• Life is a vast web of interconnections where cooperation and participation are required• Chaos and change are the only route to transformation In this expanded edition, Wheatley provides examples of how non-linear networks and self-organizing systems are flourishing in the modern world. In the midst of turbulence, Wheatley shows, we create work and lives rich in meaning.
Chess Not Checkers: Elevate Your Leadership Game (The High Performance Series #1)
by Mark MillerAs organizations grow in volume and complexity, the demands on leadership change. The same old moves won't cut it any more. In Chess Not Checkers, Mark Miller tells the story of Blake Brown, newly appointed CEO of a company troubled by poor performance and low morale. Nothing Blake learned from his previous roles seems to help him deal with the issues he now faces. The problem, his new mentor points out, is Blake is playing the wrong game.The early days of an organization are like checkers: a quickly played game with mostly interchangeable pieces. Everybody, the leader included, does a little bit of everything; the pace is frenetic. But as the organization expands, you can't just keep jumping from activity to activity. You have to think strategically, plan ahead, and leverage every employee's specific talents—that's chess. Leaders who continue to play checkers when the name of the game is chess lose. On his journey, Blake learns four essential strategies from the game of chess that transform his leadership and his organization. The result: unprecedented performance!
Skills for Career Success: Maximizing Your Potential at Work
by Elaine BiechThis career development tool kit is for people who want to take charge of their own professional futures.If you want to have a career that is meaningful and inspires you, you must prepare for it the same way you would a marathon—developing an overall training plan to carry you through to race day and beyond. This is especially important in today's unpredictable work world, where organizations are in a state of constant flux, and many have either eliminated their employee development programs or adopted a generic, one-size-fits-all approach.Skills for Career Success maps the strategies and skills you will need to take responsibility for your own future. It provides an overview of career development basics, including how to write an Individual Development Plan (IDP) that is practical and useful to you. The core of the book is an easy-to-navigate catalog of fifty-one critical skills, such as communicating clearly, adapting to situations, advocating for yourself, managing time, and selling your ideas. For each skill, there are actions you can take immediately, ongoing practices, and long-term goals. Beyond the skills, there is advice for keeping your career on track, mapping a path beyond your current job, overcoming personal roadblocks, finding your passion at work, and initiating talent conversations with your manager. There are also guidelines for managers who want to bring out the best in their people.
The 8 Dimensions of Leadership: DiSC® Strategies for Becoming a Better Leader
by Mark Scullard Jeffrey Sugerman Emma WilhelmHow can people best develop their leadership skills to match their personality, to amplify their strengths, and to compensate for their weaknesses? This is the first book to answer this question with the latest version of the DiSC model of human behavior, which is one of the most widely used, most scientifically based, and most effective approaches to assessing and improving leadership styles and skills.
The Book of Agreement: 10 Essential Elements for Getting the Results You Want
by Stewart LevineCrafting agreements with others is a fundamental life skill. Unfortunately, we were never taught how to do it. The agreements most people make are incomplete and ineffective-they usually focus on protecting against what might go wrong instead of figuring out how to make things go right. The Book of Agreement offers a new approach. Stewart Levine demonstrates the superiority of "agreements for results" versus "agreements for protection" and outlines ten principles for creating agreements that explicitly articulate desired outcomes and provide a roadmap to achieving them. He includes over thirty specific templates that can be used to create this new type of agreement for results in a variety of organizational and personal contexts.
A Leadership Kick in the Ass: How to Learn from Rough Landings, Blunders, and Missteps
by Bill Treasurer"This is one of the most unique and valuable books you will read all year, and I highly recommend it."—Jim Kouzes, coauthor of the bestselling and award-winning The Leadership Challenge and Dean's Executive Fellow of Leadership, Leavey School of Business, Santa Clara UniversityEven the best leaders—in fact, most of the best leaders—start out as decidedly bad ones. And sooner or later they reach a moment of reckoning that leadership expert Bill Treasurer calls the leadership kick in the ass. When it happens, it feels like it's all over. But Treasurer says that with the right attitude, that kick can be a new beginning. Based on his work with thousands of leaders, this book reveals how to turn those ego-bruising events into the kind of transformative experiences that mark the paths of great leaders. As Steve Jobs famously said, "Getting fired was the best thing that ever happened to me." This book is a survival guide, coach, and morale booster to help you use that kick to move forward instead of fall down. If you succeed, the next place you get kicked might be upstairs.
Overcoming Bias: Building Authentic Relationships across Differences
by Matthew Freeman Tiffany JanaControl, Conquer, and Prevail! Everybody's biased. The truth is, we all harbor unconscious assumptions that can get in the way of our good intentions and keep us from building authentic relationships with people different from ourselves. Tiffany Jana and Matthew Freeman use vivid stories and fun (yes, fun!) exercises and activities to help us reflect on our personal experiences and uncover how our hidden biases are formed. By becoming more self-aware, we can control knee-jerk reactions, conquer fears of the unknown, and prevail over closed-mindedness. In the end, Jana and Freeman's central message is that you are not the problem—but you can be the solution.
I Wish I'd Known This: 6 Career-Accelerating Secrets for Women Leaders
by Kathryn Heath Brenda WensilUncover the six blind spots that derail women's career paths and learn strategies to effectively overcome them for an impactful, sustainable career.Professional women are subject to blind spots-obstacles that can minimize career potential, impact, or advancement. Some women end up drifting instead of driving through their careers, going it alone instead of building a posse, and leaving their reputationality (that special something we are known for) to chance.Authors and executive coaches Brenda Wensil and Kathryn Heath have spent decades coaching more than 800 women and working with women executives, middle managers, and professionals across industries and age groups. In this book, they outline six challenges women commonly face on their professional journeys and map a way to accelerate through them for higher-impact careers. Readers will learn how to Set a vision, strategy, and plan for their careers Learn who they are, what they offer, and how to tell their stories Seek and act on feedback to guide their paths Prepare and practice for the best outcomes Enlist help and support from others Effective women leaders inspire innovation, sustain profitability, manage risk, and create environments for inclusion and diversity to increase. Chock full of strategies, stories, and practical skills, this book will hasten a woman's progress and impact as a professional woman and liberate her to excel in her career on her own terms.
Managing Federal Government Contracts: The Answer Book
by Charles D. Solloway Jr., CPCMYou've Got Questions – We've Got AnswersQuestions can arise at any point in the process of working with government contracts. Now, you have an accessible resource you can trust for authoritative answers.Managing Federal Government Contracts: The Answer Book covers the contract management process from planning to closeout and all the steps in between. Using the regulations and legislation as a basis, author Charles Solloway draws on his many years of experience to craft answers that will help you address the issues you face every day .This book provides answers to the questions most commonly asked by government program and contracting personnel, contracting officer's representatives, contractor employees, inspectors, and all those involved in government contract management. The question-and-answer format makes getting the information you need quick and efficient. Examples of forms and templates drawn from actual contract work are included to make your work easier. Along with the basics on the roles of the various contract team members and the different aspects associated with each contract type, this resource covers:• Partnering issues• Data use for efficient contract management• Remedial actions and how to properly initiate them• The government's role with subcontractorsDon't let your questions go unanswered. Get Managing Federal Government Contracts: The Answer Book.
Hands-On Training: A Simple and Effective Method for on the Job Training
by Gary R. SissonOn-the-Job Training (OJT) is the single most used training method in organizations today. But it is also the most misused-because very few of those doing OJT are ever trained how to do it. In Hands-On Training Gary Sisson draws on his thirty-five years of experience to lay out a simple, systematic approach to OJT that can be understood and applied by anyone in any organization-- managers, line or staff supervisors, employees and both internal and external human resource and training professionals.
Dig Your Heels In: Navigate Corporate BS and Build the Company You Deserve
by Joan KuhlJoan Kuhl helps women create a clear vision of what their career path deserves to be and make a convincing business case for equality to their managers and senior leadership. You'll learn strategies for overcoming sexist cultural attitudes about gender and leadership, as well as for dealing with self-limiting behaviors like Imposter's Syndrome (the feeling that you're never good enough despite a track record of success) and the Myth of Meritocracy (the idea that just doing good work is the only way to advance). Because relationships are absolutely crucial, Kuhl describes how to build support networks before you even need them and explains how to get actionable feedback that will help you get to the next level—the kind women rarely are afforded. Case studies, practical exercises, and inspiring stories from Kuhl's work with clients at companies such as Eli Lilly and Company, Goldman Sachs, U.S. Soccer, BlackRock, South Carolina Asphalt Pavement Association and top business schools make this a truly comprehensive guide. It's an indispensable resource for women seeking to build the confidence and conviction to secure the seat at the table they've earned and create a welcoming workplace for everyone.
Descolonizando la riqueza
by Edgar VillanuevaLa verdad ineludible es que el racismo sistémico y las estructuras coloniales son principios fundamentales de nuestras economías.Nuestra industria filantrópica de mil millones de dólares es un ejemplo flagrante. ¿Cómo, pues, cambiamos la filantropía y otras industrias hacia la reconciliación social y la sanación si sus premisas básicas son la explotación, la extracción y el control? En Descolonizar la riqueza, Edgar Villanueva mira más allá de la glamurosa y altruista fachada de la filantropía y nos introduce en sus sombras: supremacía blanca, complejo de salvador y opresión interiorizada. Después, basándose en tradiciones nativas, Edgar empodera a individuos e instituciones para comenzar a reparar los daños mediante sus siete pasos para la sanación. En esta segunda edición, añade inspiradores ejemplos de personas que utilizan sus recursos para descolonizar el sector del entretenimiento, museos, bibliotecas, la propiedad de tierras y mucho más. Todos podemos ser personas y líderes sanadores para restaurar el equilibrio, y todos tenemos que hacer nuestra parte. ¿Estás dispuesto?
Just Good Business: The Strategic Guide to Aligning Corporate Responsibility and Brand
by Kellie McElhaneyCSR can help companies build customer loyalty, recruit and retain employees, and stand out in a crowded marketplace. But to be most effective CSR must be intimately connected to the corporate brand—it must reinforce a company’s unique identity, be an integral part of how a company tells its story. How can your company make the most of this potential competitive advantage? In Just Good Business, Kellie McElhaney shows leaders and managers exactly how to connect their CSR efforts to their company’s overall corporate strategy, business objectives, and core competencies. She provides a process for assessing whether CSR practices are reinforcing the brand, explains how to develop a unified CSR strategy, and lays out a framework of seven principles for leveraging the power of CSR branding. McElhaney’s book draws on over ten years of previously unpublished CSR consulting engagements inside companies grappling with developing strategically aligned CSR initiatives. The book’s case vignettes, examples, best practices, and strategic recommendations span a host of industries and sectors, and draw upon McElhaney’s work with leading corporations like McDonalds, Nokia, Medtronic, Levi, Wells Fargo, Birkenstock, Gap, Inc., HP, and Pepperidge Farm. Savvy companies carefully manage their brand in every area—CSR shouldn’t be any different. Just Good Business offers a detailed blueprint any company can use to ensure that their CSR initiatives deliver significant, quantifiable, bottom-line benefit.
The New Why Teams Don't Work: What Goes Wrong and How to Make It Right
by Michael Finley Harvey RobbinsThe move to teams has largely failed, say Harvey Robbins and Michael Finley, mainly because teams themselves are failing to think through the human implications of teaming. The New Why Teams Don't Work is a handbook for team members and team leaders to maintain the highest possible level of team intelligence-the skills, attitudes, and emotional flexibility to get the most out of a team's inherent differences. Describing what teams are really like, not how they ought to be, the book teaches people how to work together to make decisions, stay in budget, and achieve team goals. Robbins and Finley show, for instance, how to get hidden agendas on the table, clarify individual roles, learn what team members expect and want from each other, choose the right decision-making process, and much more. Updated throughout, the book includes completely new material on team intelligence, team technology, collaboration vs. teamwork, team balance, teams at the top, the team of one, plus all new and updated examples.