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Performance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals!)
by Christopher D. LeeThere are three universal truths about traditional performance management: they are widely used, universally despised, and are known to be ineffective. Performance Conversations offers a new model rooted in proven management science and tailored to today's workplace. Moving beyond ad hoc alternatives, this approach provides a unified framework for enhancing employee performance through continuous, manager-led practices. Like sliding the right key in a lock, performance conversations can open the door to unlimited possibilities. Dozens of ready-to-use templates and tools make the system practical, accessible, and easy to implement. Designed with today's workforce in mind, it aligns with the expectations of millennial and remote employees alike.Perfect for HR leaders and team managers, this guide delivers a smart, actionable solution for improving performance without the frustration of traditional reviews.
Ace Your SHRM Certification Exam: The OFFICIAL SHRM Study Guide for the SHRM-CP® and SHRM-SCP® Exams
by Charles Glover and Nancy A. Woolever, editorsPreparing for the SHRM-CP® and SHRM-SCP® certification exams can be daunting-but it doesn't have to be, if you have the official SHRM study guide. This concise, accessible guide helps HR professionals understand the structure of both exams and equips them with the tools to succeed. With 50 original practice questions, expert test-taking strategies, tips for managing anxiety and research-based study techniques, this resource is designed to build confidence and sharpen performance. It also includes glossaries of key terms and acronyms, practical advice from test-takers and curated study resources to guide your prep from start to finish.Whether you're just beginning or nearing test day, this guide offers everything you need to prepare with purpose and pass with confidence.
From Hello to Goodbye: Proactive Tips for Maintaining Positive Employee Relations
by Christine V. WaltersUnderstanding the full scope of the employee experience - from entry to exit - strengthens HR's impact and mitigates risk. Evaluating the complete employment relationship in reverse - from departure through hire - From Hello to Goodbye is the HR professional's complete guide to understanding the various ways business relationships end, managing disability and leave issues, properly classifying workers, maintaining an inclusive workplace, increasing retention and avoiding litigation.This updated second edition incorporates new legal developments, best practices and compliance requirements while offering practical advice on managing emotional reactions, making the case for inclusion and addressing workplace safety.A trusted resource for HR professionals, the book blends legal insight with hands-on tips to support both people and organizational health.
HR Like a Boss: Your Guide to Amazingly Awesome HR
by John BernatoviczHR Like a Boss offers HR professionals all the tools they need to help employees feel more connected to their organization and ensure the organization's success. This book empowers HR professionals to become bold, business-savvy leaders who inspire connection and drive results. Written by a creative entrepreneur dedicated to the HR community, the book blends compelling stories of real practitioners who embody the characteristics of a "boss" - meaning a skilled business leader - with actionable insights to help readers elevate their impact. With a focus on building trust, fostering engagement, and aligning HR with business success, it shows how to lead with heart and strategy at once. A must-read for HR professionals who want to make a difference for their people, organizations, and communities.
Extinguish Burnout: A Practical Guide to Prevention and Recovery
by Terri Bogue Rob BogueBurnout can leave you feeling stuck, exhausted, and powerless but there is a path out. Extinguish Burnout is a clear, compassionate and research-informed guide to understanding what drives burnout and how to overcome it. Authors Rob and Terri Bogue offer readers practical tools and short, actionable chapters that can be easily digested even in moments of overwhelm. From improving self-talk and building resilience to asking for support and setting realistic expectations, this book transforms abstract well-being concepts into daily habits that restore energy and hope.· What causes burnout and how to escape· How to more realistically value the results you're getting· When to ask for and receive more support· What four simple physical self-care activities reduce burnout· How to change your self-talk for the better· What to do to manage your demands so you're not so exhausted· How to better recognize your personal value· How to integrate your self-image and reduce your stress· How to identify and eliminate barriers to your efficacy· How to build resilience against setbacks· Why hope is essential· Why failure isn't final· How to be detached without being disengaged Ideal for anyone feeling worn down by work or life, it provides the insight and encouragement needed to move from surviving to thriving.
Best Boss Ever: An Insider's Guide to Modern People Management
by Kris DunnManaging people is tough, especially when you're new and expected to get it right from day one. Best Boss Ever is a hands-on, entertaining guide for managers and aspiring managers who want to build strong teams and get the most out of their people. Written by popular HR voice Kris Dunn ("KD"), the book is packed with practical tools, conversation guides and cheat sheets to support the most critical moments in the manager-employee relationship. From performance talks to growth plans, this guide shows you how to lead with clarity, confidence and authenticity.Smart, actionable and refreshingly funny, it's your go-to resource for becoming the manager your team deserves.
Get Pay Right: How to Achieve Pay Equity That Works
by Kent Plunkett Heather BussingPay equity is no longer optional - it's a legal, strategic and cultural imperative. Getting Pay Right explores why equitable compensation is critical to attracting talent, ensuring compliance and fostering productivity. As regulatory technologies evolve and employees gain greater access to pay data, organizations must prioritize fairness and transparency in their compensation practices. This book demystifies pay equity, showing how internal fairness, external competitiveness and clear communication create stronger, more engaged workplaces. Readers will learn how to build pay systems that comply with the law, reflect shifting workforce demographics and demonstrate genuine respect for employee contributions. Wise, practical, and forward-looking, this is a must-read for HR leaders and executives shaping tomorrow's workplace.
Talking Taboo: Making the Most of Polarizing Discussions at Work
by Alexander AlonsoWhat happens when polarizing topics surface in the workplace? It depends on how we handle them. In Talking Taboo, SHRM Chief Knowledge Officer Dr. Alexander Alonso explores why certain topics - like politics, race, religion, sex, and gender - are often considered off-limits at work, and what happens when they inevitably arise. Drawing on insights from the "2020 SHRM Survey of Politics and Polarizing Discussions in the Workplace", Alonso offers real-world dialogue examples, research-based findings, and practical tools to assess, manage, and engage in difficult conversations constructively.This timely and essential guide helps leaders and teams move beyond discomfort to create more inclusive, thoughtful, and resilient workplace cultures.
Preparing for the SHRM-SCP® Exam: Workbook and Practice Questions from SHRM
by Charles GloverThis updated SHRM Certification workbook delivers exam prep with real questions. Seventy practice items used in past SHRM-SCP® exams are provided to give certification candidates exposure to the types of items they will encounter in the real exam, as well as feedback about correct responses. Also offers guidance about each item’s difficulty level, which can help develop study and test-taking strategies plus more emphasis on utilizing and understanding the SHRM Body of Applied Skills and Knowledge® (SHRM BASK®).
HR Unleashed!!: Developing the Differences That Make a Difference
by Steve BrowneGreat HR is about more than policies - it's about people, purpose, and positive impact. In HR Unleashed!!, bestselling author Steve Browne shares heartfelt personal and professional stories that inspire HR professionals to embrace their calling and do their best work. With the same energy and authenticity found in HR on Purpose!! and HR Rising!!, the author encourages readers to pursue excellence while making a real difference in the lives of employees, the success of organizations, and the betterment of the workplace as a whole.This book is both a challenge and a celebration - a reminder that when HR leads with intention, it can change the world.
Manager Onboarding: 5 Steps for Setting New Leaders Up for Success
by Sharlyn LaubyManagers play a vital role in onboarding but rarely receive onboarding themselves. Manager Onboarding offers HR and business leaders a practical roadmap for creating structured onboarding programs specifically for managers, whether newly hired or recently promoted.While onboarding touches nearly every part of the employee lifecycle, this book zeroes in on the early-stage support managers need to succeed. From recruiting and training to coaching and performance management, managers must lead confidently and yet often lack the same foundation we give new hires. Filled with real-world examples, stories and actionable advice, this book blends just enough theory with proven practices to help organizations build programs that elevate leadership from day one.
Motivation-based Interviewing: A Revolutionary Approach to Hiring the Best
by Carol QuinnHiring great talent takes more than checking qualifications - it requires uncovering who will truly excel. In Motivation-based Interviewing, hiring expert and popular keynote speaker Carol Quinn presents a proven approach for identifying top performers by evaluating not just skill, but also attitude toward overcoming obstacles and how passionate they are about achieving your goals - key indicators of long-term success. This definitive guide offers a reliable system to help interviewers expose subtle yet critical differences between average candidates and those who will thrive. With clear techniques and real-world insights, Quinn equips HR professionals, hiring managers and recruiters to make smarter, more confident hiring decisions.If your goal is to build a high-performance team, this book is your ultimate hiring handbook.
The Practical Guide to HR Analytics: Using Data to Inform, Transform, and Empower HR Decisions
by Lindsay McFarlane Valerie Streets Shonna D. Waters PhD Rachael Johnson-MurraHR professionals are increasingly expected to understand and apply data analytics, but many don't know where to start. The Practical Guide to HR Analytics offers a clear, practical guide to understanding and applying data to real-world HR issues. From making the business case for analytics to launching an HR analytics function, the book walks readers through the forms, uses, and interpretations of data in an HR context. It covers essential topics like avoiding common pitfalls, visualizing data effectively and using storytelling to communicate findings. With straightforward language and actionable advice, it helps demystify analytics for professionals at all levels.Whether you're new to analytics or seeking to sharpen your skills, this is your go-to resource for data-driven HR.
Predicting Business Success: Using Smarter Analytics to Drive Results
by Matt Betts Shane Douthitt Scott Mondore Hannah SpellHR leaders know people drive business results but often struggle to prove it with data. Predicting Business Success empowers HR professionals to move beyond basic metrics and directly connect talent data to the outcomes executives care about. This practical guide provides a step-by-step approach to scaling analytics organization-wide, making talent profiles predictive and using data to inform key areas such as hiring, onboarding, surveys and training. With actionable strategies for data collection and application, it shows how to embed analytics into everyday decision-making at every level. For HR teams looking to increase influence and drive measurable business impact, this book is an essential roadmap.
Unquittable: Finding & Keeping the Talent You Need
by Jim BitterleWinning the war for talent takes more than good intentions. It takes strategy, commitment and execution. Unquittable is a no-nonsense, from-the-trenches guide to building talent practices that actually deliver results. Drawing on the author's experience helping hundreds of companies become more talent-minded, this book offers proven tools, techniques, and processes for hiring, developing and retaining great people. With laugh-out-loud stories that reveal both what works and what doesn't, readers will gain valuable insights into the personalities, pitfalls and breakthroughs involved in managing talent.Perfect for leaders and HR professionals alike, this engaging guide shows how even small changes can drive big results, without requiring a massive investment.
Mastering Consultation as an HR Practitioner: Making an Impact in Small Business (Making an Impact in Small Business HR)
by Jennifer CurrenceHR professionals are uniquely positioned to lead transformation, but doing so requires a consultative mindset. Mastering Consultation as an HR Practitioner equips HR professionals with tools and frameworks to advise leaders, define organizational needs, and implement lasting change. This practical guide offers best practices for data gathering, problem-solving and solution development, all grounded in a consultative approach. Featuring real-world case studies, worksheets and ready-to-use resources, it helps practitioners apply strategic thinking to everyday challenges and elevate their value within the organization.Whether you're supporting a business unit or driving company-wide initiatives, this book shows how to build trust, influence outcomes and lead with impact.
View from the Top: Leveraging Human and Organization Capital to Create Value (Making an Impact in Small Business HR)
by Patrick WrightOrganizations face mounting pressure to thrive amid volatility, uncertainty, complexity and ambiguity. View from the Top explores how HR leaders can turn these challenges into competitive advantages by building robust human and organizational capital. Drawing on contributions from prominent chief human resource officers and HR thought leaders, the book offers real-world case studies, conceptual models and original research that together create a comprehensive roadmap for value creation. It provides insight into how strategic HR can address current challenges while positioning organizations for long-term success.Essential reading for HR professionals and business leaders, this book bridges theory and practice to equip readers with tools and frameworks they can apply directly in their own organizations.
Clocking Out: A Stress-Free Guide to Career Transitions
by Raymond LeeCareer change can be daunting, but it also offers powerful opportunities for growth. Clocking Out provides a fresh framework for navigating career transitions by helping readers assess their personal power, mindset and agility.Through ten compelling real-life stories, the book explores how key elements - choice, mindset, trust and adaptability - interact during periods of change. Each story reveals lessons and strategies for making intentional decisions and building confidence during professional shifts.Perfect for anyone contemplating a career move or reevaluating their direction, this book offers both inspiration and practical guidance for taking the next step.
HR Rising!!: From Ownership to Leadership
by Steve BrowneHR has the potential to be a powerful force for transformation - if we're bold enough to rise to the challenge. In HR Rising!!, bestselling author and HR leader Steve Browne delivers a call to action for HR professionals to reexamine their impact and lean into their role as catalysts for change. With fresh insights on collaboration, trust-building and credibility, the author encourages readers to reflect on how HR can improve not only organizations, but also the lives of the people they serve and their own professional fulfillment.Uplifting and practical, this book reminds HR practitioners that their influence is far greater than they may realize.
The Price of Pettiness: Bad Behavior in the Workplace and How to Stomp It Out
by Alexander AlonsoBeyond the usual everyday annoyances and exasperations we all experience in the workplace, pettiness limits careers and opportunities on a broad scale and sometimes crosses the line into criminal behavior.Based on recent research conducted by SHRM, this groundbreaking book examines the seemingly limitless depths of workplace pettiness - as well as the remarkable heights of creativity it seems to inspire in people - and delivers proven tools for anyone to spot pettiness and deal with it directly. In addition to revealing the root cause of pettiness and what can be done to eliminate it, Dr. Alonso also offers insights into the personal and organizational costs associated with petty behavior and shows how HR can be its most fierce adversary. But perhaps best of all, he shares some of the most incredible true stories about petty behavior in the workplace you'll ever read!Filled with unforgettable examples, this is essential reading for anyone ready to build a healthier, more productive workplace.
The SHRM Essential Guide to Employment Law: A Handbook for HR Professionals, Managers, Businesses, and Organizations
by Charles H. FleischerUnderstanding workplace law is essential for managing risk and maintaining strong employer-employee relationships. The SHRM Essential Guide to Employment Law is a clear, practical reference covering over 200 employment law topics that employers, HR professionals and small business owners are most likely to encounter. Using accessible language and real-world examples, it explains key legal principles, flags potential pitfalls and helps readers know when to seek professional counsel. Each chapter highlights core issues and offers concrete guidance to support compliance and better decision-making.Fully updated in its second edition, the guide includes new content on remote work, severance agreement provisions, salary history inquiries, non-compete restrictions, NLRB rules and more making it an indispensable resource for today's workplace.
Talent Fix Volume 2: A Leader's Guide to Recruiting Great Talent
by Tim SackettCorporate recruiting has been broken for decades, but fixing it is easier than you think. The Talent Fix offers a practical, scalable blueprint for transforming talent acquisition into a strategic, results-driven function. With step-by-step guidance and real-world stories from top-performing organizations, the book shows how to apply simple organizational designs, technologies and best practices to dramatically improve recruiting outcomes. Whether you're starting from scratch or optimizing an existing function, this guide helps HR leaders and recruiters build the systems and culture needed to consistently attract top talent.Smart, straightforward and packed with proven solutions, it's the playbook every talent acquisition leader needs.
Go Beyond the Job Description: A Step-by-Step Guide to Optimizing Talents, Skills, and Strengths in Organizations
by Ashley PrisantWhat strengths are your employees leaving untapped, and how can you change that? Go Beyond the Job Description introduces the Talent Engagement Optimization (TEO) framework, a 100-day plan that helps HR professionals and managers leverage the skills and capabilities employees already have but don't fully use at work. With step-by-step guidance, the book shows how to increase motivation, productivity and engagement by aligning individual talent with meaningful organizational goals. It features an online assessment to identify your Talent Engagement Zone, plus practical tools like development plans, transition guides and resource kits to ensure long-term success.This is an ideal resource for time-pressed HR managers seeking to do more with what they already have - people included.
HR's Greatest Challenge: Driving the C-Suite to Improve Employee Engagement and Retention
by Richard P. FinneganNothing contributes more to productivity than getting employees to give their best and stay.HR's Greatest Challenge shows HR leaders how to shift engagement and retention from secondary HR metrics to top-tier business imperatives. With voluntary turnover at historic highs and employee engagement at alarming lows, this book makes the case for executives - not HR - to own these issues, while HR plays a vital coaching and strategic role. It offers tools to translate turnover and disengagement into financial terms, train managers in stay interviews and forecast team stability with business-focused precision.Practical, persuasive and data-driven, this is the guide HR executives need to solve engagement and retention as business-critical challenges.
Digitizing Talent: Creative Strategies for the Digital Recruiting Age
by Jessica Miller-MerrellIn a fast-moving talent market, digital recruiting is a game-changer for employers seeking top candidates. Digital Recruiting offers a comprehensive, expert-led guide to leveraging digital platforms, tools and strategies to find, attract and engage both active and passive job seekers. Written by Workology founder and renowned podcaster Jessica Miller-Merrell, this book explores the evolving recruitment landscape and provides actionable tactics that meet the expectations of today's digitally savvy candidates. From social sourcing and employer branding to automation and analytics, the book is a practical resource for staying ahead in the hiring game.Whether you're new to talent acquisition or refining an existing strategy, this is an essential playbook for modern recruiters.